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Telephoning Cheat Sheet: Connecting

This document provides a telephoning cheat sheet with common phrases used when answering calls, leaving and receiving messages, and returning calls. It includes greetings like "You have reached Lion’s Lair, how can I help?" and asking to be transferred like "Could you put me through to John please?". When leaving messages it suggests saying "I’m sorry, John is not available. Can I take a message?" and spelling out phone numbers. For returning calls it offers greetings like "Hello, it’s John. You left a message for me..." and ways to thank or apologize. It also explains tricky telephone verbs like "hold on", "hang up", "ring up", "put through", and "

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SALAH EDDINE
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86 views1 page

Telephoning Cheat Sheet: Connecting

This document provides a telephoning cheat sheet with common phrases used when answering calls, leaving and receiving messages, and returning calls. It includes greetings like "You have reached Lion’s Lair, how can I help?" and asking to be transferred like "Could you put me through to John please?". When leaving messages it suggests saying "I’m sorry, John is not available. Can I take a message?" and spelling out phone numbers. For returning calls it offers greetings like "Hello, it’s John. You left a message for me..." and ways to thank or apologize. It also explains tricky telephone verbs like "hold on", "hang up", "ring up", "put through", and "

Uploaded by

SALAH EDDINE
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Telephoning cheat sheet

Connecting
You have reached Lion’s Lair, how can I help? – You will often hear this question when you call a
business switchboard.

Could you put me through to John please? – This is a common way of asking someone to transfer
your call to someone who works in a company.

Please hold for a second. – This is a way to warn a caller that there will be a delay before someone
can take their call.

Leaving messages

I’m sorry, John is not available. Can I take a message? – This is an invitation for you to leave a short
message that will be transferred to the person you want to contact.

Could you tell him James called and ask him to call me as soon as possible on three four oh, one one
four two? – Your message should be simple and short. When you leave a phone number, say each
number individually and say oh for zero so it should read 340 1142.

Could you repeat that name/number please? – This is a common question to double-check that you
have written down the correct name or number.

Returning calls

Hello, it’s John. You left a message for me… - This is a common way of beginning a call when someone
has left a message for you.

Thanks for returning my call – This is a common way of thanking someone for returning your call

I’m sorry I couldn’t get back to you sooner – This is a polite way of apologising for a delay in calling
someone back after a message has been left.

Tricky verbs

There are a few verbs that are used only when communicating on the telephone:

hold on – to wait as in “Could you hold on for a moment please while we connect you?”

hang up – finish the call as in “Please do not hang up, I am transferring you now.”

ring up – To call someone. With this verb, you put the name between the ring and the up as in “Could
you ring James up, he left a message for you?”

put through – To connect your call to another telephone. Just like, ring up above, you put the name
between the put and the through as in “I am just putting you through now.”

get through – To be able to make contact with someone on the telephone as in “I can’t get through
to James, he must be in a meeting”

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