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Performance Appraisal - Concierge

This performance appraisal evaluates a concierge's performance on various key tasks. The appraiser rated the concierge as constantly meeting expectations in most tasks, including acting as a role model, coordinating activities and operations, handling emergencies and issues, identifying training needs, and monitoring performance, satisfaction, and compliance. The appraiser also rated the concierge as constantly exceeding expectations in a few tasks such as proposing improvements and resolving guests' concerns.

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RHTi BD
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1K views5 pages

Performance Appraisal - Concierge

This performance appraisal evaluates a concierge's performance on various key tasks. The appraiser rated the concierge as constantly meeting expectations in most tasks, including acting as a role model, coordinating activities and operations, handling emergencies and issues, identifying training needs, and monitoring performance, satisfaction, and compliance. The appraiser also rated the concierge as constantly exceeding expectations in a few tasks such as proposing improvements and resolving guests' concerns.

Uploaded by

RHTi BD
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Performance Appraisal for: Concierge

Performance Evaluation by Appraiser


Key Task(s) Meets Constantly Exceeds Constantly
Does Not Meet
Expectation Meets Expectation Exceeds
Expectation
Sometimes Expectation Sometimes Expectation
Act as a role model
for service excellence
to drive service
culture

Coordinate concierge
activities to support
functions and events

Coordinate day-to-
day concierge service
operations to ensure
operational efficiency

Execute response and


recovery actions
during emergency
situations

Handle irregularities
related to the delivery
of concierge services
Performance Appraisal for: Concierge

Performance Evaluation by Appraiser


Key Task(s) Meets Constantly Exceeds Constantly
Does Not Meet
Expectation Meets Expectation Exceeds
Expectation
Sometimes Expectation Sometimes Expectation
Identify training
needs and implement
training plans to
enhance team
capabilities

Implement
innovation,
improvement and
sustainability plans
for continuous
improvement

Implement loss and


risk prevention
policies and
procedures

Manage and scan


crowd to identify and
analyse signs of
potential security
threat for appropriate
follow-up
Performance Appraisal for: Concierge

Performance Evaluation by Appraiser


Key Task(s) Meets Constantly Exceeds Constantly
Does Not Meet
Expectation Meets Expectation Exceeds
Expectation
Sometimes Expectation Sometimes Expectation
Monitor and facilitate
service responses to
guests' requests to
ensure timely and
appropriate follow up

Monitor guest
satisfaction levels
and feedback for
service improvement

Monitor personal
grooming of
concierge staff to
ensure a professional
image at all times

Monitor team
performance and
provide feedback for
improvement
Performance Appraisal for: Concierge

Performance Evaluation by Appraiser


Key Task(s) Meets Constantly Exceeds Constantly
Does Not Meet
Expectation Meets Expectation Exceeds
Expectation
Sometimes Expectation Sometimes Expectation
Monitor team's
compliance with
organisational and
regulatory
requirements on
workplace safety and
health, and data
protection

Perform concierge
duties to support the
team

Plan resources and


allocate work
assignments to team
members

Propose
improvements to
enhance operational
efficiency and guest
experience
Performance Appraisal for: Concierge

Performance Evaluation by Appraiser


Key Task(s) Meets Constantly Exceeds Constantly
Does Not Meet
Expectation Meets Expectation Exceeds
Expectation
Sometimes Expectation Sometimes Expectation
Provide coaching and
feedback to improve
team performance

Resolve guests'
concerns and
feedback to ensure
guest satisfaction

Supervise concierge
team in providing
guest service to
ensure adherence to
organisational
standards and
procedures

Verify concierge
activity records and
generate reports for
management updates

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