July 26, 2011

Water-Scrum-Fall Is The Reality

Of Agile For Most Organizations
Today
by Dave West
for Application Development & Delivery Professionals

Making Leaders Successful Every Day

For Application Development & Delivery Professionals

July 26, 2011

Water-Scrum-Fall Is The Reality Of Agile For Most
Organizations Today
Manage The Water-Scrum And Scrum-Fall Boundaries To Increase Agility
by Dave West
with Mike Gilpin, Tom Grant, Ph.D., and Alissa Anderson

Executi v e S u mmary
Organizations are adopting Agile through a combination of bottom-up adoption and top-down change.
But the reality of Agile adoption has diverged from the original ideas described in the Agile Manifesto,
with many adoptions resembling what Forrester labels water-Scrum-fall. This model is not necessarily bad,
but if application development professionals do not carefully consider and make the right decisions about
where the lines fall between water-Scrum and Scrum-fall, they are unlikely to realize Agile’s benefits.

ta bl e of Co n te nts N OT E S & RE S O U RC E S
2 Agile Is Popular But Not Pure Over the past two years, Forrester has
Teams Embrace The Ideas Behind Agile But Fall interviewed more than 300 companies and
Short Of The Vision 100 vendors that are driving the adoption of
Agile either through its use or with their tools.
Traditional Planning, Budgeting, Architecture,
Forrester also conducted four Agile-related
And Requirements Processes Create Inertia
surveys in 2009 to 2010, all of which influenced
Release Organizations Resist Releasing this document.
Software
9 Water-Scrum-Fall Is The Reality Related Research Documents
Water-Scrum-Fall: Water Defines The Upfront “Compliance Is A Hurdle, Not A Barrier, To Agile”
Work July 26, 2011
Water-Scrum-Fall: Teams Use Scrum To Develop “It’s Time To Take Agile To The Next Level”
Software In The Middle Of The Process March 25, 2011
Water-Scrum-Fall: Fall Means Establishing “Best Practices: Building High-Performance
Gates To Limit Software Release Frequency Application Development Teams”
recommendations November 3, 2010
13 Understand The Limitations Of Water-Scrum-
Fall, And Push The Boundaries
WHAT IT MEANS
13 Making Explicit Decisions Is Crucial For Agility
14 Supplemental Material

© 2011 Forrester Research, Inc. All rights reserved. Forrester, Forrester Wave, RoleView, Technographics, TechRankings, and Total Economic
Impact are trademarks of Forrester Research, Inc. All other trademarks are the property of their respective owners. Reproduction or sharing of this
content in any form without prior written permission is strictly prohibited. To purchase reprints of this document, please email clientsupport@
forrester.com. For additional reproduction and usage information, see Forrester’s Citation Policy located at www.forrester.com. Information is
based on best available resources. Opinions reflect judgment at the time and are subject to change.
2 Water-Scrum-Fall Is The Reality Of Agile For Most Organizations Today
For Application Development & Delivery Professionals

agile is popular but not pure

In February 2001, a group of 17 people met in Utah to explore why some projects are successful
and others are not. The Agile Manifesto was the result of that meeting.1 During the past 10 years,
Forrester has observed Agile changing from an approach practiced only by Agilists to one that many
organizations employ. We continue to see Agile methods gaining popularity; in a Q3 2010 survey
fielded by Forrester and Dr. Dobb’s Journal, about 39% of 1,023 IT professionals said that they follow
an Agile method (see Figure 1). But the reality is that the approach many organizations follow,
though inspired by the Agile Manifesto, is constrained by both organizational culture and intuitive
governance. The result is Agile adoption that is both challenging for the Agile team and that fails
to realize Agile’s business benefits, such as faster time-to-market, increased business value, and
improved flexibility and responsiveness.

Figure 1 Agile Adoption Continues To Rise

“Please select the methodology that most closely reflects the development
process you are currently using.”

Agile 38.6%
2010* 35.4%
2009†

Do not use a formal process methodology 28.8%

30.6%

Iterative development 16.1%

16.3%
Iterative:
Rational Unified Process (RUP) 1.9% 2010 — 19.5%
2.7% 2009 — 20.6%

Spiral 1.5%
1.6%

Waterfall 9.4%
8.4%

2.2% Traditional:
Capability Maturity Model Integration (CMMI) 2010 — 13.0%
2.5%
2009 — 13.4%

ISO 9000 1.4%

2.5%

*Base: 1,023 application development professionals

†
Base: 1,298 application development professionals
(”other” responses not included; percentages may not total 100 because of rounding)
*Source: Forrester/Dr. Dobb’s Global Developer Technographics® Survey, Q3 2010
†
Source: Forrester/Dr. Dobb’s Global Developer Technographics Survey, Q3 2009
60109 Source: Forrester Research, Inc.

July 26, 2011 © 2011, Forrester Research, Inc. Reproduction Prohibited

 Water-Scrum-Fall Is The Reality Of Agile For Most Organizations Today 3
For Application Development & Delivery Professionals

Teams Embrace The Ideas Behind Agile But Fall Short Of The Vision
Scrum in particular has become popular; many teams are adopting its basic principles, such as daily
meetings, the roles of product owner and Scrum master, and Scrum planning and retrospectives
(see Figure 2). Scrum’s success can be associated with many things, but in particular a strong focus
on teams and team dynamics has attracted many people who feel that traditional approaches lack
a real people focus. As Grady Booch often states, “Software is by its very nature a team approach”;
Scrum provides the glue to enable that team approach.2 But even though many organizations have
tried to adopt Scrum, the reality is that:

· Business analysts often become product owners. At first glance, making business analysts
(BAs) product owners makes sense. However, unless they can make real decisions regarding
the application or product direction, giving them this role becomes a source of many problems,
slowing teams down as they wait for the real business owner to make a decision. The top
responsibility of the product owner is to own the product, which can be very difficult for business
analysts, who traditionally have focused on communicating a customer’s intent to the development
team. They often lack the credibility and authority to drive business and technical decisions.

· Each team’s members work on more than one project. The ultimate end game of resource
management is to maximize utilization of resources such as testers and developers. This often
means that individuals work on multiple projects, slicing their time between different teams,
problems, and even organizations. Agile development is a collaborative approach to delivering
software that requires team members to work together on problems. Composing teams from
people working on many projects makes it hard for team members to find time to collaborate.
Time slicing also requires more context switching, which is both an overhead and a risk. Ideas
and information are lost as team members switch between projects.

· Not everything is done in the sprint. As teams wrestle with the reality of doing Agile in a non-
Agile organization, many activities that should be included in the sprint are moved outside of
the development team because of constraints, tradition, or process. Testing is a classic example
of this situation; in many organizations, separate testing teams do functional, performance, and
security validation. This often results in missed tasks, slower bug resolution, and loss of the
rapid feedback Agile teams normally enjoy.

· A project culture causes teams to lose momentum. Many delivery organizations have a project
culture, which means that teams formed for one project do the majority of the work. Agile
methods encourage teams to stay together across projects to reduce the overhead of learning to
work together. In a project culture, learning suffers and teams lose momentum and flow when
they have to socialize working practices and gain agreement on engagement models every time
a new project team is formed.3

© 2011, Forrester Research, Inc. Reproduction Prohibited July 26, 2011

4 Water-Scrum-Fall Is The Reality Of Agile For Most Organizations Today
For Application Development & Delivery Professionals

Figure 2 Scrum Has Become Very Popular

“Please select the methodology that most closely reflects the development process
you are currently using.”

Scrum 12.3%
10.9%
Agile modeling 5.4%
6.0%
Test-driven development (TDD) 4.8% 2010*
3.4%
3.3% 2009†
Feature-driven development (FDD) 3.8%
2.9%
eXtreme Programming (XP) 2.9%
Agile data method 2.7%
1.6%
Lean Development 2.6% Agile:
2.1% *2010 — 38.6%
Microsoft Solutions Framework (MSF) 2.3% †
2009 — 35.4%
for Agile 1.8%
1.1%
Adaptive Software Development (ASD) 1.3%
Crystal 0.4%
0.3%
Behavior-driven development (BDD) 0.3%
0.2%
Six Sigma 0.2%
0.9%
Dynamic systems development method 0.2%
0.2%

*Base: 1,023 application development professionals

†
Base: 1,298 application development professionals
(percentages do not total 100 because only responses for Agile methodologies are shown)
*Source: Forrester/Dr. Dobb’s Global Developer Technographics® Survey, Q3 2010
†
Source: Forrester/Dr. Dobb’s Global Developer Technographics® Survey, Q3 2009
60109 Source: Forrester Research, Inc.

July 26, 2011 © 2011, Forrester Research, Inc. Reproduction Prohibited

 Water-Scrum-Fall Is The Reality Of Agile For Most Organizations Today 5
For Application Development & Delivery Professionals

Traditional Planning, Budgeting, Architecture, And Requirements Processes Create Inertia

Delivery organizations have built up decades of traditional management tools — budgets, plans,
architecture road maps, and requirements specifications — that make it challenging to move Agile
beyond a small experiment to the way most work gets done. Describing the issue, the vice president
of development at a large retailer said: “We cannot fund projects unless we know what we want, and
we do not know what we want unless we have a project. It is a chicken and egg problem!” Many
organizations adopting Agile have difficulty knowing when to start. Many Agile methods encourage
teams to do work outside of the iteration, but it’s difficult to decide how much and which work to
do.4 In these cases, organizations fall back on tradition because:

· Plans drive funding. The plan defines the project. It includes a detailed description of the tasks,
resources, and time the project requires, translated into cost and time estimates. The project’s
justification is the difference between the benefits described in the business case and the initial
estimates and plan. Though Agile projects do encourage having an upfront plan, that plan often
includes far fewer details than traditional approaches require. Estimates are at the backlog rather
than the task level.5

· Different people do architecture and design. Specialist departments such as enterprise

architecture (EA) and data governance make decisions. Project work moves through these
groups. There are clear responsibilities within each group during that phase of the life cycle, but
overall ownership of the project tends to fall to the project manager, the one person who plays a
consistent role through each phase. Agile encourages a cross-functional team to work together
on the problem, seeking help from support organizations as necessary. This enables faster
turnaround and development of more synergy between the disciplines.

· The SDLC and governance enforce the creation of a set of documents. Within the traditional
software development life cycle (SDLC), projects use documents to mitigate risk. Documents
describe the problem and solution, allowing stakeholders from outside the team to sign off on
them. Agile approaches the problem of risk in a different way, focusing the team on delivering
software in an order that exposes risk and allows the appropriate parties to review the risk in
the context of working software. For example, if the team is concerned about performance, it
develops code for performance testing as early in the process as is feasible.

· Development is not involved in the requirements process. Adding to the planning

requirement traditional approaches often impose, BA groups are often working outside of
development to engage with the business and create documents that describe the business
problem. These documents form the contract between the business and development. For
easily described problems (e.g., familiar problems with familiar solutions) or problems that will
not benefit from input from the development team, this approach works well. However, many
situations are not as cut-and-dried and have many unknowns. And where technology has a
large impact on requirements (think mobile), it becomes even harder to define the requirements
prior to understanding more of the solution (see Figure 3).

© 2011, Forrester Research, Inc. Reproduction Prohibited July 26, 2011

6 Water-Scrum-Fall Is The Reality Of Agile For Most Organizations Today
For Application Development & Delivery Professionals

Figure 3 Complex Requirements And Technology Influence Process

Far from
alignment
Anarchy

Complex The green shaded area is

Requirements where spending a great deal
of time upfront writing
requirements is wasteful.
Complicated

Close to Simple
alignment
Close to Technology Far from
certainty certainty

Source: Adapted from Ralph D. Stacey, Strategic Management And Organisational Dynamics: The Challenge Of
Complexity, Prentice Hall, 2000.
60109 Source: Forrester Research, Inc.

Release Organizations Resist Releasing Software

In the majority of large IT organizations, software releases — except for bug fixes — are rare; most
have only three or four releases a year. The cost and risk of releasing software is often cited as the
primary reason for this policy. When releasing software is costly, teams tend to increase the amount
of software in each release, increasing the release’s risk and complexity, which in turn increases the
effort required to manage risk. This vicious circle makes release processes increasingly expensive
and time-consuming, reducing overall satisfaction (see Figure 4). Constraints to releasing software
frequently include:

· Legacy systems are too complex. I still wake in a cold sweat in the middle of the night thinking
about a piece of code I worked on called RP150. RP150 had grown so complex that it was
almost impossible to know if your change was going to break something. This resulted in very
long test processes and change by experimentation, making planning and estimating difficult. It
also meant that four times a year I slept with a beeper!

· Operations and release groups are a bottleneck. Because production systems must be
governed, audited, and visible, the fewer people who work on those systems the better. This
leads to these resources becoming bottlenecks — and to these teams finding it difficult to work
with Agile teams developing releasable software. Forrester Analyst Jeffrey Hammond describes
this as the release bus problem, with the bus being the bottleneck.6

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 Water-Scrum-Fall Is The Reality Of Agile For Most Organizations Today 7
For Application Development & Delivery Professionals

· Infrequent releases are the cultural norm. The separation of operations and development has
bred a culture of handoff and specialization, which in turn has shaped the processes that are
an integral part of the organization’s culture. Challenging this culture is often very difficult and
requires careful attention to human factors such as power, position, and autonomy.

· The business does not like change. Highlighting the business as the principle roadblock for
releasing software, the project management office (PMO) leader of a large entertainment
company described the company’s release process, saying, “We would release software more
frequently, but our business does not like change.” Business users may feel this way in part
because changes are often so painful that they don’t want to go through that again; after all,
they have a business to run. Modern architecture and technology makes it possible to change
software without much impact to the users — witness the software-as-a-service (SaaS) industry.
But teams incented to build new features and capabilities often undervalue building software
that is easy to adopt.

© 2011, Forrester Research, Inc. Reproduction Prohibited July 26, 2011

8 Water-Scrum-Fall Is The Reality Of Agile For Most Organizations Today
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Figure 4 There Are Many Challenges Associated With Releasing Software

4-1 “If you were to change one line of code on your project, how long would it typically take your
organization to push the resulting change into production?”

Less than 4 hours 7%

More than 4 hours but less than a day 11%
More than a day but less than a week 39%
More than a week but less than two weeks 11%
More than two weeks but less than a month 18%
More than a month but less than three months 11%
More than three months 4%

4-2 “How satisfied are you with the following aspects of your release management process?”

1 — completely 2 3 4 5 6 7 8 9 10 — completely
dissatisfied satisfied

3% 2%
Depth of visibility 9% 14% 13% 12% 17% 19%7% 5%
2%
Level of automation 10% 8% 15% 17% 14% 19% 6% 6% 4%
2%
Release flexibility 5% 11% 14% 18% 11% 16% 14% 6% 4%
3%
Ability to recover 5% 16% 14% 16% 10% 22% 7% 4% 4%
3%
Release speed 5% 7% 9% 9% 20% 14% 14% 15% 5%

Release reliability 5% 7% 8% 11% 15% 15% 16% 12% 8% 4%

2% 3%
Release quality 4% 14% 13% 14% 12% 16% 16% 7%

Base: 101 IT professionals involved in or aware of their company’s release management processes
(percentages may not total 100 because of rounding)

Source: Q4 2010 Global Release Management Online Survey

60109 Source: Forrester Research, Inc.

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 Water-Scrum-Fall Is The Reality Of Agile For Most Organizations Today 9
For Application Development & Delivery Professionals

Water-scrum-fall is the reality

Hybrid Agile methods are a reality in most Agile implementations (see Figure 5). This happens in
part because Agile adoption has been practitioner-led, leading teams to focus on domains they can
influence, mainly the team itself. Areas outside of their control, such as business analysis and release
management, continue to follow more-traditional approaches, meaning that Scrum adoption is limited
to the development-team level (see Figure 6). Compliance requirements are another factor driving
hybrid approaches, as they call for strong governance processes before and after development.7

Figure 5 Hybrid Processes Are The Reality Of Agile

“Which statement best describes how you feel about the development methodology you
are using?”

We pay lip service to our methodology,

but it’s really shelfware
3%

Our methodology creates

significant busy work and
slows down our progress Our methodology is key to
3% the success of our project
26%
Our methodology neither helps
nor impedes our progress
9%

Our methodology is a helpful We follow our methodology closely

guide, but we diverge from it in and seldom diverge from it
order to deliver on time 15%
47%

Base: 575 enterprise (1,000 or more employees) application development professionals using Agile
(percentages do not total 100 because of rounding)

Source: Forrester/Dr. Dobb’s Global Developer Technographics® Survey, Q3 2009

60109 Source: Forrester Research, Inc.

© 2011, Forrester Research, Inc. Reproduction Prohibited July 26, 2011

10 Water-Scrum-Fall Is The Reality Of Agile For Most Organizations Today
For Application Development & Delivery Professionals

Figure 6 Water-Scrum-Fall Is The Reality

Daily
Scrum
meeting

Sprint

Product Sprint 2 to 4 weeks Potentially

backlog backlog shippable
product

Water Scrum Fall

60109 Source: Forrester Research, Inc.

Water-Scrum-Fall: Water Defines The Upfront Work

Governance rules require many organizations to define requirements and plans before starting
work. In some companies, these plans form the basis of a contract between the business and IT
that defines project direction, timeline, and budget. One vice president of development framed
this, saying: “We have to spend time upfront with the business building the requirements and plans
to ensure that we know what they want and they know how long it is going to take and how much
it is going to cost. The problems start when the business does not know what they want or the
architecture is new to us.” Be careful spending too much time upfront because:

· Too many early requirements are too many wrong requirements. Never implementing a
requirement or getting a requirement wrong is waste. This waste not only stops the team from
spending time on more-important requirements but also increases project complexity.

· Users don’t always communicate effectively what they want. How many times have end users
only understood the problem after they have seen a solution that was not quite right? The
problem with spending a great deal of time writing down detailed requirements is that users get
to see the whole solution after some delay and only then can provide feedback. Feedback late in
the cycle tends to be less welcome, as the team has to balance the feedback with the significant
cost of changing the application.

· The team takes less ownership of the outcome. The handoff from requirements to
development may encourage teams to focus less on customer value and more on fulfilling their
contract. The resulting process looks more like a game in which the business tries to get all its

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 Water-Scrum-Fall Is The Reality Of Agile For Most Organizations Today 11
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requirements in and IT tries to avoid including any requirements that might increase risk to the
project. This cat-and-mouse process does not add value because with this approach, teams take
ownership of tasks they control, such as requirements, design, and development, but not for the
completed product or associated business value. Thus, documents may be correct and may have
received sign-off but actually add very little to overall business value.

· The development team is less cross-functional. Having a separate phase focused on planning
and requirements often splits the team between functions. One of Agile processes’ ultimate
strengths is the idea of a cross-functional team in which development, quality assurance (QA),
and analysis work together in a dynamic, often fluid, manner.

Water-Scrum-Fall: Teams Use Scrum To Develop Software In The Middle Of The Process
Scrum is the most popular Agile method and continues to gain popularity. It provides a simple
set of principles, working practices, and roles for teams to execute. Developers particularly like
Scrum’s guidance on team organization and transparency. Developers like delivering software, so
the practice of frequently releasing software makes intuitive sense.8 However, teams should guard
against embracing Scrum principles but missing some of its most-important characteristics. When
adopting Scrum principals, be sure to:

· Build a cross-functional team. Applying Scrum to only the developers is a recipe for disaster.
A proper Scrum team must comprise all the people necessary to deliver working software;
typically, this means developers, testers, and business analysts working toward a common goal.

· Include testing within the sprint. Scrum-fall may encourage the separation of testing from
development so that testing becomes part of the release process. Rapid feedback and course
correction require teams to test within each sprint. Leaving testing to subsequent phases
increases the cost and impact of defects as the number of dependencies grows.

· Engage with the business. Continue to engage with the business after the requirements phase.
This allows sharing of additional context and ideas and encourages shorter and higher-level
initial requirements, as business owners no longer feel that requirements specifications have to
be their last word on the subject. Scrum teams should therefore include on the team business
leaders who can make decisions regarding the project’s direction.

· Accept that change can happen. The reality of water-Scrum-fall is that change will continue.
The water stage defines the overall direction of the project, but the team will have many insights
during the project that challenge initial ideas. By supporting change while at the same time
ensuring that the team understands the impact of that change, the team will not only build
better applications but will also learn more about its process for future implementations. One
way to drive the point home is to ask the project’s management a simple question: “Do you want
the technology to help us adapt quickly to threats and opportunities?” If the answer is yes, then
tune the approach to favor discovery and action over planning and execution.

© 2011, Forrester Research, Inc. Reproduction Prohibited July 26, 2011

12 Water-Scrum-Fall Is The Reality Of Agile For Most Organizations Today
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Water-Scrum-Fall: Fall Means Establishing Gates To Limit Software Release Frequency

Frequent software releases to the customer enable rapid feedback and ensure that valuable software
is being used as early as possible. However, most organizations do not have the architecture required
to support dynamic, flexible releases; instead, they do infrequent releases backed by heavy process
and governance. Adopting Agile processes will not by itself change the firm’s underlying enterprise
architecture; therefore, teams have to make the best of the situation. Agile teams should push the
boundaries of the release process by:

· Bringing operations and development into a closer working partnership. The separation
between operations and development has grown wider over the years. Process models such
as the IT Infrastructure Library (ITIL) and Capability Maturity Model Integration (CMMI)
encourage handoffs and demarcation of responsibility and ownership rather than collaboration,
teaming, and shared goals. This may lead each party to think that the other is trying to pull
a fast one, leading to confrontational situations and heavy reliance on paperwork and formal
documentation. By sharing process and building a cross-functional team inclusive of operations,
IT organizations can remove the disconnects.

· Examining and removing release bottlenecks. Once you have built a cross-functional
team that includes operations, task that team with clear objectives: improving the process of
releasing software and challenging the status quo. At the end of each sprint, ask: Can we go into
production with this? If the answer is no, then evaluate what would need to be done to make
that possible in the next sprint.

· Adding more release activities to sprints. Incrementally add to sprints release process
activities such as preproduction testing, data migration, and security and performance testing.
Including these tests within each sprint not only gathers more rapid feedback for the team but
also encourages the team to automate these processes, increasing the overall fidelity of their
results while also automating governance. Consistent automation of the complete promotion
model also allows release managers to better understand software status.

· Building shared objectives driven by the business. Traditional approaches measure release teams
based not on the amount they change but on minimizing the impact of that change. They measure
development teams on the amount they deliver and how well they stay on schedule. The tension
between these two conflicting measures incents different behaviors, increasing friction between
the two groups. Giving everyone the same business-oriented goals helps remove this friction,
allowing the entire team to balance quality and functionality in the context of a change.

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 Water-Scrum-Fall Is The Reality Of Agile For Most Organizations Today 13
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R e c omme n datio n s

Understand The Limitations Of water-scrum-fall, and push the

boundaries
Unless you are a software-as-a-service (SaaS) vendor, it is highly likely that the Agile process
you are following resembles water-Scrum-fall. Most firms do requirements and planning before
forming a Scrum team. Once management is happy with the plans, development follows a
backlog-driven Scrum model. The development team delivers software frequently, but the
production release process runs at a different cadence, picking up the software at the intervals
the release plan defines. This model is not inherently bad, and it does at least afford some level
of agility at the development-team level, but if application development professionals want to
maximize the value of agility, they should:

· Push back on the water-Scrum side of the model. Spending too much time upfront will not
increase the quality of the release; on the contrary, it is wasteful. Documents are a poor proxy
for working software, and thus any documents created should be just enough to introduce the
problem area and allow high-level planning and development work to commence.9
· Ensure they have built a truly Agile team for the middle of the process. Just calling a
team Agile is not enough; Agile teams should include all the people necessary to deliver
working software, coupled with clear measures that allow the team to focus on delivering
the right software that maximizes business value.
· Increase the frequency of the releases to production. Application development
professionals should challenge the status quo of infrequent releases and push to better
integrate release processes into the development team.

W H AT I T M E A N S

making explicit decisions is crucial for agility

Perhaps one of the biggest problems with traditional software delivery approaches is that
processes that evolved in response to certain situations have become so common that
organizations rarely challenge them. Waterfall evolved in response to the business’ growing
demand for IT to deliver more and more process automation. Many waterfall processes assume
that the problem domain and the solution space are consistent, with the development team
having solved similar problems before. Dealing with the unknown is not a characteristic of a
waterfall process that relies on interim documents to describe the problem and its solution.

Agile evolved in response to uncertainty, helping teams deliver value while working in a world
of changing understanding and priorities. Most IT organizations don’t follow a strictly traditional
or strictly Agile approach but fall somewhere in the middle. Some problem domains are very
new, and they and their associated technologies are unknown to the organization. For example,

© 2011, Forrester Research, Inc. Reproduction Prohibited July 26, 2011

14 Water-Scrum-Fall Is The Reality Of Agile For Most Organizations Today
For Application Development & Delivery Professionals

consider the application of mobile technology to a new business process or channel. Other
domains have some areas of unknown but include vast chunks of functionality that teams
understand and have done before.

In the future, Agile processes will become less about a particular method such as Scrum or
eXtreme Programming (XP) and more about applying the right mix of practices and techniques
to the situation and problem. Application development professionals will apply the most
appropriate hybrid process to each problem. This hybrid could be a combination of waterfall,
Agile, and other techniques such as Kanban. The result will be a more robust, flexible process
that evolves in response to the situation rather than a well-documented, inflexible process
that assumes that all problems are the same. These processes will be about more than just
development; they will also address operations concerns and, more importantly, business change.
And of course they will be agile!

Supplemental Material
Methodology
Forrester fielded its Forrester/Dr. Dobb’s Global Developer Technographics® Survey, Q3 2010
to 1,036 developer professionals. Forrester fielded the survey September 2010 to October 2010.
Respondent incentives included a summary of the survey results.

The Forrester/Dr. Dobb’s Global Developer Technographics® Survey, Q3 2009, was fielded to 1,298
application development and program management professionals who are readers of Dr. Dobb’s
magazine. For quality assurance, respondents are required to provide contact information and
answer basic questions about themselves. Forrester fielded the survey from July 2009 to August 2009.
Respondent incentives included a summary of the survey results and a chance to win one of five $50
gift certificates.

Forrester fielded its Q4 2010 Global Release Management Online Survey to 101 development
professionals; however, only a portion of survey results are illustrated in this document. The
respondents consist of volunteers who join on the basis of interest and familiarity with specific
topics. For quality assurance, panelists are required to provide contact information and answer
basic questions about their firms’ revenue and budgets. Forrester fielded the survey from October to
November 2010.

Exact sample sizes for the surveys used in this report are provided on a question-by-question basis.
Panels are not guaranteed to be representative of the population. Unless otherwise noted, statistical
data is intended to be used for descriptive and not inferential purposes.

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 Water-Scrum-Fall Is The Reality Of Agile For Most Organizations Today 15
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Endnotes
1
Source: Manifesto for Agile Software Development (http://agilemanifesto.org/).
2
Grady Booch is one of the creators of UML and the inspiration of many modern development methods. His
thoughts on software development can be found at developerWorks (http://www.ibm.com/developerworks/
library/i-booch/).
3
Flow is the time a developer or team is productively engaged in doing work as opposed to waiting on some
other resource to deliver an artifact on which the team depends or performing some overhead activity
(waste) that does not bring progress on a work task. Agile teams try to maximize flow time and minimize
waste. Atlassian is an interesting example; it maintains flow by implementing bottom-up development
processes that maximize flow and improve team autonomy. See the January 14, 2011, “Case Study: Atlassian
Creates An Innovation Culture That Produces Results” report.
4
An example of work being done outside of the iteration or sprint is the use of Sprint0 in Scrum. Sprint0 is
described as setting up the project and the foundations necessary to start a sprint and undertaking activities
such as defining the backlog, planning the overall project, and forming the team.
5
Yet as one app delivery leader put it, “We’ve really been creating fiction all these years when we produced
those detailed plans, because nobody really knows what we’ll have to do or how much it will cost until after
we get some way along in the project!”
6
For a great description of what Forrester thinks about the release practice, see the February 7, 2011, “Five
Ways To Streamline Release Management” report.
7
Compliance does have an effect on application development and delivery — but not in the way that most
people assume. In some aspects of software development, such as choice of methodology, compliance
has little or no impact. This is true for Agile, which on the surface appears to be completely incompatible
with heavyweight process and documentation requirements. In other areas, such as mobile development,
compliance does have the expected effect, significantly limiting a team’s options. Compliance also has some
unanticipated effects on developers themselves, shaping their attitudes toward their work. Finally, and even
more surprisingly, compliance can be a boon to the team in some ways, providing a compelling reason to
improve team productivity. See the July 26, 2011, “App Dev Teams Dispel The Compliance Boogeyman” report.
8
Continuous Integration describes a development practice of bringing the code of a project together
frequently to ensure that it builds, integrates, and tests. Perhaps the best description of this practice was
by Martin Fowler. Source: Martin Fowler, “Continuous Integration,” ThoughtWorks, May 1, 2006 (http://
martinfowler.com/articles/continuousIntegration.html).
9
In traditional app dev shops, business analysts (BAs) create standardized, lengthy, text-heavy Microsoft
Word documents to represent software requirements, but creating and consuming this documentation takes
time that most BAs and stakeholders just don’t have. On the other hand, Agile methods advocate that teams
create “just enough” requirements documentation to meet the need. They use less-formal documentation,
more pictures, and less text. Traditional shops have heard the “just enough” message, but they don’t
know how to apply it in their environments. See the December 29, 2010, “Thinking Lean: How Much
Requirements Documentation Is ‘Just Enough’?” report.

© 2011, Forrester Research, Inc. Reproduction Prohibited July 26, 2011

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