New Public Service

• Konsep yang dimunculkan dalam tulisan Janet V.

Dernhart dan Robert B. Dernhart berjudul “ The New
Public Service : Serving ,not Steering.
• Tujuan :
Meng’counter’ paradigma administrasi yang menjadi
arus utama (mainstream) saat ini - New Public
Management
• Prinsip :

Government
g shouldn’t be run like a business,
it should be run like a democracy
 New Public Service
• Serve citizen,not • The focal point of public management is
customer to best serve the citizenry rather
than meet the need of the customer

• Seek the public interest • The greater good of public management

is pursuit of public interest

• Value citizen over • Citizenship rather than

entrepreneurship entrepreneurship is rooted in
democratic pluralism which is a
key feature of public service

• Think strategically act • Democratic principles and

democratically processes rather than business
purposes is the key to sound strategic
thinking.
 New Public Service
• Recognize that • Accountability is difficult to
accountability is attain because it requires hard
not simple work and commitment on the
part of the servant and on the
served.
• Serve rather than
steer • The best public manager is the
servant manager
• Value people not • The ultimate end of of a public
just productivity manager is respect the
people who he serves rather
than focusing on output and
productivity measures.
New Public Management New Public Service

Publik pengguna layanan Publik sebagai “citizen”

publik sebagai atau warga negara yang
“customer” (konsep mempunyai hak dan kewajiban
publik yang sama.
ekonomi liberal “economic
man”)yang tindakannya
Citizen adalah pengguna layan-
dimotivasi dorongan utk an publik dan juga subyek
memaksimalkan berbagai kewajiban publik.
pemenuhan kebutuhan
material. Karena itu, adm. Publik
tidak hanya responsif pada
“customer”, tapi juga pada
pemenuhan hak-hak publik
NPS :
• pro – citizen
• pro – kepentingan publik
• Pro – demokrasi
• Pro – hak asasi manusia

Human Governance
Democratic Governance
―the Administration with a human face‖
Human-based Governance
Democratic Governance
 HUMAN GOVERNANCE

• Is focusing on values, norms and

knowledge along with characteristics of
good governance that are interrelated
with human rights based on
democratic government that meet
and fulfill all the needs of citizens.
- Hyam Nasahsh
 Human Governance : Indikator
• Huq (2001) introduced the concept of
“Humane Governance” and argued that
there are three components to governance,
namely :
- “economic governance”
- “Political/Public governance”
- “Civic/Social governance”
Huq also emphasized on the equal
importance of each element
 Human Governance : Indikator
The principles for the “Declaration on Human
Governance” are :
• social accountability,
• education of citizens,
• equality of freedoms,
• participation,
• sustainability,
• subsidiarity,
• competitiveness at international level,
• use of results and reliability.
 Human-right based indicators
1. People are recognized as key actors in their
own development, rather than passive
recipients of commodities and services.
2. Participation is both a means and a goal.
3. Strategies are empowering.
4. Both outcomes and processes are monitored
and evaluated.
5. Analysis includes all stakeholder
6. Programmes focus on marginalized,
disadvantaged, and excluded groups.
 Human-right based indicators
7. The development process is locally owned.
8. Programmes aim to reduce disparity.
9. Both top-down and bottom-up approaches are used in
synergy.
10. Situation analysis is used to identify immediate,
underlying, and basic causes of development problems.
11. Measurable goals and targets are important in
programming.
12. Strategic partnerships are developed and sustained.
13. Programmes support accountability to all stakeholders.
promoting:
• peace, security, democratic
governance and human rights
• basic freedoms, gender equality
• sustainable economic
development, including
industrialisation
• developing a people-centred
partnership
Democratic Governance assesment
(USAID) :
• Consensus. Adakah konsensus tentang
aturan-aturan yg mendasar , dan apakah
kompetisi politik diatur oleh aturan-
aturan tsb?

• Rule of law. Adakah kebebasan yg

terkendali? Apakah politik, kehidupan,
dan hak atas properti terikat pada aturan
hukum?
• Competition. Adakah kompetisi dalam sistem?
Pemilu salah satu bentuk kompetisi, tapi bukan
satu-satunya. Adakah kompetisi dalam
mengemukakan ide, media yg bebas, dan
masyarakat sipil yg berdaya? Adakah mekanisme
check &balance dalam pemerintahan?

• Inclusion. Adakah problems menyangkut inklusi

and ekslusi? Adakah diskriminasi thd sekelompok
masyarakat untuk berpartisipasi dalam bidang
politik, sosial, atau ekonomi participation? Apakah
tingkat partisipasi masyarakat tinggi atau rendah?
• Good governance. Good governance tidak
hanya menunjuk pada pemerintah. GG menunjuk
pada cara lembaga sosial – sektor publik dan
swasta- menjalankan fungsinya. Adakah good
governance, atau setidaknya kapasitas good
governance— tidak hanya di kelembagaan
negara tapi juga lembaga sosial pada umumnya?
 Democratic Governance :
Indikator
• The legal arena ( consensus dan rule of law) :
merumuskan aturan-aturan main yg mendasar
dan sejauh mana aturan itu ditaati.
• competitive arena(s). Kompetisi politik :
pemilu yg bebas dan jujur ; keseimbangan
pemerintah pusat-daerah; masyarakat sipil yg
pluralistik; kebebasan berpendapat dan
berekspresi, dan media yg bebas
 Democratic Governance
• Governance—pengaturan kehidupan sosial yg
seimbang oleh keseluruhan kelembagaan
sosial. Kelembagaan negara
(eksekutif,legislatif, dan yudikatif) – aktor
utama , governance diukur dari :
– Otoritas (diskresi kekuasaan)
– Transparansi
– Akuntabilitas
– Kapasitas dan efektivitas
– Responsivitas pada kepentingan publik
• pluralistic civil society- diperlukan bagi
demokrasi yg sehat.