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Villanova University Gain Critical Skills to
Align Business and IT!
Since 1842, Villanova University’s
Augustinian Catholic intellectual
tradition has been the cornerstone
of an academic community in which Mounting pressure to improve business performance has made it crucial for companies to
students learn to think critically, act have an effective information system in place in order to ensure timely delivery of IT-related
compassionately and succeed while products. And professionals with the analysis skills to help streamline business processes
serving others. There are more than and deliver IT projects on time and under-budget have become hot commodities in the
10,000 undergraduate, graduate and marketplace.
law students in the University’s five
colleges—the College of Liberal Arts
and Sciences, the Villanova School of
Position yourself for a Crucial Role within Your Organization
The Master Certificate in Business Analysis program helps professionals like you develop
Business, the College of Engineering,
the in-demand skills to identify, analyze and design processes to improve the overall flow
the College of Nursing and the
of information within your company and to determine the business requirements that drive
Villanova University School of Law. As
IT projects. This master certificate program includes three courses: Essentials of Business
students grow intellectually, Villanova
Analysis, Mastering Business Analysis, and a third elective that develops your IS security,
prepares them to become ethical
software testing, or project management skills.
leaders who create positive change
everywhere life takes them. U.S. News
Business analysts study the business and information needs of an organization to develop
& World Report has ranked Villanova
appropriate solutions and strategies. As the key liaison between business and information
as the #1 Regional University in the
technology departments, the business analyst is responsible for gathering and documenting
North for 20 years.
business requirements and translating them into functional specifications that can be
successfully executed by IT development teams.
Villanova offers a variety of online
certificate programs in today’s most
in-demand disciplines: Project DISTINGUISH YOURSELF WITH CBAP® OR CCBA® CERTIFICATION
Management, Lean Six Sigma, The Master Certificate in Business Analysis program gives you the credentials to demonstrate
Contract Management, IS Security, your professional dedication and advanced analysis capabilities. Supporting the BABOK® 2.0,
Business Analysis, Software Testing, IT this master certificate program prepares you to take the industry-recognized Certified Business
Service Management/ITIL®, Business Analysis Professional (CBAP®) and Certification of Competency in Business Analysis (CCBA®)
Intelligence, Human Resources, ROI exams from the International Institute of Business Analysis (IIBA®).
Methodology, Leadership, and Finance
and Accounting for the Non-Financial Earning the CBAP® or CCBA® certifications distinguishes you as an expert trained to identify
Manager. The university also offers the business needs of an organization in order to determine successful business solutions.
online graduate degrees including the Becoming a certified professional validates that you have the ability to produce reliable,
industry-recognized Master of Public high-quality results and earns you recognition by peers and management. Certification can
Administration and Master of Science even help you advance your career by creating a separate and distinct career path within the
in Human Resource Development IT industry and business community – so you can accelerate your career and increase your
programs, allowing professionals earning potential!
worldwide to earn the same degree as
campus-based students. “I’m very impressed with the Essentials of Business Analysis course. There is a lot of valuable
material to read, and the CD lectures and instruction are excellent. I like the mixture of being
Contact Us Today! mentored and being able to complete the assessments on my own schedule.”
ÎÎ 800-571-4938
ÎÎ Intl. +1 813-612-4296 Leslie Smith
ÎÎ VillanovaU.com Documentation Specialist, Kenexa

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Expand your Business Analysis Expertise – Earn a Master Certificate! Experience AN Unmatched
By completing three courses, participants can earn a Master Certificate in Business Analysis. Online Classroom
Earning a master certificate demonstrates comprehensive training on key business concepts Our online classroom is second to
utilized by business analysts, who can impact their organizations in multiple ways. none! It’s dynamic, interactive and
multimedia-driven. Instant messaging
Villanova’s Master Certificate in Business and shared virtual whiteboards allow
Analysis program gives you the skills to you to interact with classmates and
become a highly productive manager and faculty in real time. And two-way voice
leader within your organization. To earn the over IP is a great personal touch for
master certificate, you must complete three students who prefer to communicate
courses: Essentials of Business Analysis, via voice to ask questions or discuss
Mastering Business Analysis and one of the weekly assignments.
following electives: Project Management
for IS/IT Professionals, Maximizing IS/IT Communicating with professors
Team Effectiveness, Essentials of Software during virtual office hours and viewing
Testing or Essentials of Information Systems leading industry experts via streaming
Security. Upon completion of each course, video make learning faster than in the
you will receive a certificate that serves
Get Certified! Figure 1
as a valuable credential and an important
traditional classroom setting. You’ll do
everything online in your own time, so
milestone. Each online certificate course you can work full time while continuing
Your Master Certificate prepares you
features the latest industry standards, case your education.
for the Certified Business Analysis
studies, as well as exciting new interactive
Professional (CBAP®) and Certification
features, preparing you for the management
of Competency in Business Analysis
demands of today’s business leader while
Unparalleled Features
(CCBA®) certification exams offered by the • Virtual classroom provides two-way
providing valuable skills that can be applied
International Institute of Business Analysis voice over IP with instant messaging
immediately at work.
(IIBA®). and shared whiteboard features
• Professor-led classes through online
Essentials of Business Analysis You Can Learn How to: streaming video
• Develop key tactics to ensure timely • Lectures also available on CD-ROM
delivery of cost-effective products and as downloadable MP3 and
• Identify, analyze and design processes MP4 files
Mastering Business Analysis
to enhance information flow within your • Chat rooms and discussion boards
organization for rich, real-time interaction with
• Achieve effective implementation of new professors and students alike
Choose One Elective* initiatives with advanced data definition, • Ability to study anytime, anywhere
quality management, testing and • No required login times –
verification methods 24/7 access
Master certificate in • Multimedia access – not a
Who Should Enroll? book-in-a-box, go-it-alone program
Business Analysis Villanova University’s online Business
Analysis certificate programs are designed
for IT professionals involved in analyzing and Contact Us Today!
designing information systems and for those ÎÎ 800-571-4938
IIBA®, the IIBA® logo, BABOK® and Business Analysis Body of
Knowledge® are registered trademarks owned by International who help organizations identify processes ÎÎ Intl. +1 813-612-4296
Institute of Business Analysis. CBAP® and CCBA® are registered
certification marks owned by International Institute of Business to improve the overall flow of information ÎÎ VillanovaU.com
Analysis. Certified Business Analysis Professional, Certification
of Competency in Business Analysis, Endorsed Education within the company.
Provider, EEP and the EEP logo are trademarks owned by
International Institute of Business Analysis.

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Analyze your company’s information flow – and start improving business processes!

Essentials of Business Analysis Mastering Business Analysis

Essentials of Business Analysis introduces you to the business Mastering Business Analysis builds on the critical concepts
requirements that drive IT-related projects, as well as how to and skills in Essentials of Business Analysis, exploring
establish the corporate provisions to assist technical developers, advanced strategies for gathering, documenting and reviewing
and ensure an information system is in place that will help deliver requirements for more effective business requirement analysis and
products in a cost-effective, timely manner. implementation. Supporting the BABOK® 2.0, this course includes
hundreds of added test-prep questions to prepare you for CBAP® or
What You’ll Study: the new CCBA® certification.
Planning for Requirements
• Introduction to the IIBA BABOK® Guide What You’ll Study:
• Stakeholder Identification and Analysis Strategic Business Analysis
• Requirements in Different Lifecycles • Defining the Business Problem and Requirements
• Requirement Defects • Assessing Organizational Gaps
• Planning and Communication for Business Analysts • Developing a Business Case
• Estimating Business Analysis Tasks • Business Rules and Requirements Reuse
• Changing Requirements
Facilitation to Induce Creativity
Eliciting Requirements and Working With Stakeholders • From Business Need to Creative Solution
• Elicitation Tasks • Generating Creative Ideas
• Individual Elicitation – Questionnaire Techniques • Analyzing, Refining and Evolving Ideas
• Group Elicitation – Brainstorming, Workshops, Focus Groups • Business Analyst as Creative Leader and Innovative Team Leader
• Prototypes and Mock-ups
• Internal vs. External Interfaces Quality and Requirements Management
• How Quality Fits Into Requirements and Analysis
Analyzing and Documenting Requirements • Requirements Management and the CMMI
• Requirements Analysis, Prioritization and Validation • Assessing the Solution and Organizational Readiness
• Allocating and Tracing Requirements • Requirement Changes Throughout the Project
• Defining Assumptions and Constraints • Timeboxing – Limit Scope and Increase Quality
• Finding and Fixing Requirement Deficits • Using Traceability
• Writing Requirements Effectively
• Rules for Good Requirements Lean and Six Sigma for Business Analysts
• Lean Tools and the War on Waste
Modeling Requirements • The Principals of 5S
• Business Process Modeling • Error Proofing, Kaizen, Changeover Reduction
• Data Flow and Control Flow Diagrams • Value Stream Mapping and DMAIC Model
• Collecting Data Requirements • Six Sigma and the War on Defects
• Affinity Analysis Using CRUD Charts • Flow Chart, Pareto Chart and Fishbone Diagrams
• Business Rules • Variation and Histograms
• Conceptual Data and Object-Oriented Models
Testing Concepts for the Business Analyst
Communication for the Business Analyst • Basics of Black Box Tests
• Alternative Ways to Gather Data • Test Oracles and Equivalence Partitioning
• Communicating With Stakeholders • Boundary Value Analysis
• Verification – Isolate and Correct Errors
• Improving Your Requirements Process

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Villanova Online Faculty and Practicing Professionals
Villanova University online faculty and staff bring a wealth of knowledge and real-world experience to instructional development and delivery.
Their expertise and interactive teaching methods create a dynamic experience where participants use a proven combination of “virtual
classroom” tools, online instructor-led discussions and streaming video.

Chuck Arnao, PMP, CQA, CCP Joan Knutson

Chuck Arnao has been an international lecturer for over 20 years. Joan Knutson is a project management author, presenter and
He has developed and delivered workshops in project management consultant with an international reputation as a leader in the project
techniques, applications development and information technology management industry. She hosts a popular Project Management
quality assurance for over 2,000 professionals representing over Webinar Series and serves as “PM Guru” for the IS Specific Interest
one hundred different client organizations. Mr. Arnao earned a BA Group, the largest SIG within the Project Management Institute
in Economics from Bucknell University and an MBA in Finance from (PMI). She is the author of several highly regarded books on
The University of Scranton. project management, and the writer and editor of the “Executive’s
Notebook” column of PM Network, a magazine published by PMI.
Rex Black
Rex Black is the principal consultant of Rex Black Consulting Michael F. Nicewarner
Services, Inc. He specializes in planning, staffing, and managing Michael Nicewarner is a senior data management professional with
testing, test tool and test process projects. In addition to his almost 20 years of experience in most areas within IT, working for
work, Mr. Black plays a leading role in the professional testing financial and manufacturing companies and organizations. He is a
community. He is the author of Managing the Testing Process, member of and speaker for DAMA International, and was a founding
the only book (at the time of publication) to address QA and officer for the Iowa chapter. Mr. Nicewarner is a vocal advocate for
Test management. He holds a degree in Computer Science and many data management techniques and technologies, and is sought
Engineering from UCLA. He belongs to the Association for Computer after for training and advice.
Machinery and the American Society for Quality.
Johanna Rothman, MS
Kathleen Donohue, PMP, CPC, CBAP Johanna Rothman is a well-known consultant, speaker and
Kathleen Donohue is an independent consultant whose training and author on managing high-technology product development. She
other services focus on business analysis, project management and is a frequent contributor for Fast Company’s online career center,
team building. She has been a business analyst, manager, project Software Development, Computerworld.com and StickyMinds.
manager, consultant and trainer in various organizations, consulting com. She is the author of the highly acclaimed Hiring the Best
firms and independently since 1987. Ms. Donohue is a graduate Knowledge Workers, Techies & Nerds, and is the coauthor of
of Baruch College, where she earned a BBA in Human Resource Corrective Action for the Software Industry. She holds an MS
Management. She is trained in the Yourdan and Martin methods in Systems (Software) Engineering from Boston University, a BS
for structured analysis, as well as object-oriented techniques and in Computer Science and a BA in English Literature from the
business process engineering. University of Vermont.

Kathleen Haas
Kathleen heads her own consulting practice, specializing in business
analysis, project management and strategy execution through
portfolio management. Her expertise includes IT strategic planning,
implementing and managing PMOs and BA Centers of Excellence,
and managing large complex programs. She has over 25 years of
experience providing professional services to the U.S. government
and Fortune 500 companies. Ms. Haas is a member of the IIBA
Board of Directors, and has authored numerous white papers and
articles on leading-edge business practices.

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 Certificate Program Tuition
Master Certificate in Business Analysis
Complete all three courses and receive your Master Certificate in Business Analysis. Earning
The University Alliance (UA) facilitates
a certificate demonstrates your commitment to mastering key business analysis concepts and
the promotion and online delivery of
illustrates your dedication and pursuit of advanced knowledge.
associate’s, bachelor’s and master’s
degrees as well as professional
Sign up for all three courses in this program and receive a special tuition rate of $5,295.
certificate programs from the nation’s
That’s $945 off the regular tuition price of $6,240 for all three courses individually.
leading traditional universities
and institutions. Powered by UA’s
technology and support services, its Business Analysis
university partners have surpassed Essentials of Business Analysis $1,980
450,000 online enrollments – making
UA the largest facilitator of e-learning Mastering Business Analysis $2,280
in the country. University partners
Choose elective* $1,980
include Villanova University, the
University of Notre Dame’s Mendoza TOTAL $6,240
College of Business, Florida Institute of Special Package: All three courses (a $945 savings) $5,295
Technology, Michigan State University,
New England College, the University of Continuing Education Units (CEUs): Earn 4.5 CEUs for Essentials of Business Analysis and
San Francisco, Jacksonville University, 5.0 CEUs for Mastering Business Analysis.
the University of Vermont, The Professional Development Units (PDUs): Earn 45 PDUs for Essentials of Business Analysis
University of Scranton, and Dominican and 50 PDUs for Mastering Business Analysis.
University. ACE Credit Recommendations: The American Council on Education (ACE) has recommended
three undergraduate credit hours for both of these courses.
One simple call connects you to a
broad range of benefits. You will be What types of Assistance and exclusive savings are available?
assigned a program representative who
serves as your contact for nonacademic
issues – answering questions about
Tuition Assistance
Your tuition cost may be covered by your company’s tuition assistance program and may also
financing options, helping you to enroll
be tax deductible. Consult your HR department and your tax advisor for more information.
in the next class and more. Technical
support personnel are available 24
hours a day and other professionals are Smart Option Loan
also easily accessible every step of the Sallie Mae offers a flexible, low-cost loan product specifically designed to help working
way. adults who enroll in an accredited university’s distance learning certificate program. For more
information on the Sallie Mae Smart Option Loan, contact a program representative today or
fill out an online application.
Contact Us Today!
ÎÎ 800-571-4938 Military and Government Savings
ÎÎ Intl. +1 813-612-4296 Exclusive savings of 15% per course are available for active U.S. military servicemembers.
ÎÎ VillanovaU.com
For more information, call 800-983-6484. In addition, all federal, state and local
government employees are eligible, via our agreement with the National Technical
Information Service (NTIS), to save 10% off individual certificate courses and 5% off master
certificate programs. Call 800-959-6138 and identify yourself as a government employee to
benefit from these savings.

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Corporate Programs A Diverse Network
Join the growing number of companies
Unleash the Power of Your Organization nationwide who have experienced the
Establish a corporate training program and position your organization for positive results. University Alliance difference:
Contact us today for complete details. • American Mobile Healthcare
• Bank of America
• BASF Corporation
What You’ll Get • Boehringer Ingelheim
A well-educated workforce is the first step toward corporate success. Along with saving your
• Booz | Allen | Hamilton
company valuable time and money, you’ll provide your employees with the opportunity to
• Cigna
learn the necessary skills to lead improvement initiatives that result in measurable sales
• Defense Acquisition University
growth, economic value, customer satisfaction and retention, and employee satisfaction and
• Deterrent Technology
motivation. These skills will help increase your bottom line and create a streamlined work
• EdLink, LLC
environment.
• FedEx Corporation
• Genesys Healthcare
Start With a Pilot Program! • Hallmark Health Systems
Register a group of your employees in an online class, and see how their newly acquired • HighMark, Inc.
knowledge increases productivity and impacts your bottom line. This pilot program offers the • Institute of Financial Consultants
following services to your organization: • Interactive Advertising Bureau
• Exclusive corporate pricing • Johnson & Johnson
• A unique, expert-led online session to “kick off” the course • Kinetic Concepts, Inc.
• A survey of employees after class to ensure quality and satisfaction • KPMG
• An end-of-course review with corporate managers • National Assoc. of Gov’t. Contractors
• All employees will be in the same online class • National Technical Information
Services
“We’re witnessing a major power shift between information • Pitney Bowes
technology and the rest of business… the technology companies • Plexis Healthcare Systems
• Scholarship Management Services
that succeed will be those that have developed skills at listening • Smith & Nephew
and a sophisticated understanding of their customers’ industries.” • STIHL, Inc.
Sam Palmisano, Chairman and CEO • SunGard Data Systems
IBM • The Boeing Corporation
• Tuition Advisory Services
Put your staff on the road to success with Business Analysis training from Villanova • U.S. Armed Forces
University! Getting started is easy. Contact us today for complete details. • U.S. Dept. of Defense
• U.S. Dept. of Homeland Security
• U.S. Dept. of Labor
• Wabash National
• Wackenhut Services, Inc.
• Xerox Corporation

Corporate Rates
Are Available
*Electives include Project Management for IS/IT Professionals, Maximizing IS/IT Team Effectiveness, Essentials of Information Systems ÎÎ 800-280-9895
Security or Essentials of Software Testing.
ÎÎ corp@VillanovaU.com

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University Alliance Online | 9417 Princess Palm Avenue | Tampa, FL 33619-8313 | www.UniversityAlliance.com

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