Task Performance

I. Identify an international or a culturally diverse tourism and hospitality enterprise within the
Philippines (preferably in your region) where you can gather or research information online regarding
the following:
• Coaching- Coaching program in Shangri La Hotel takes a fully different approach. One of their keys to
success is coaching relationship is collaboration. It helps to teach staff members customer service skills,
and it can increase the quality of team collaboration. The coach is not acting in an authoritarian manner
but collaborating with the employee to identify, target, and plan for performance improvement. One of
the steps of the hotel in coaching programs they treat the guests as their own. Shangri La has a strong
coaching culture enjoy employees who express greater job satisfaction. This is where managers and
employees build stronger relationships through their coaching conversations.
• Cultural Orientations Framework
Sense of Responsibility
 Harmony- Employees also have a role to play in creating workplace harmony, by doing their jobs
to the best of their ability, showing commitment to their work. Positive reinforcement is a
simple and effective way to lay the foundations of a harmonious working environment. Learn to
motivate, listen to ideas and appreciate little things.
 Humility- it is one of the most powerful and important attributes of growth in a workplace.
Being humble helps to build trust and facilitates learning, which are key aspects of leadership
and personal development.
Time Management Approaches
 Monochronic- The monochronic individual believes in finishing one task at a time. To apply this
approach, you should know how to value time. Time shouldn’t be wasted and sticking to one
task at a time ensures that it’s well-managed.
 Polychronic-The individuals thrive on carrying out more than one task at the same time. A
polychronic cultures value interpersonal relationships. In order to be a polychronic person, you
should do more than one task at the same time as long as they can be executed together
Definition of Identity and Purpose
 Doing- In everything that we do we should know and focus on our accomplishments.
 Collectivist- Being a collectivist focus on how you and your team achieve your goals. Having a
stronger relationship groups is important in these societies and people may sacrifice their
happiness or time for the benefit of someone else.
Organizational Arrangements
 Change - Change is important for any organization it makes you more flexible, more
understanding and prepares you for the future. It will encourage you to progress, external
change will give you the experience and drive to push forward.
 Competitive- For us to be more competitive we should work very hard, fosters personal
development.
Notions of territory and Boundaries
 Protective – It is about keeping one personal’s life. As a part of a workplace we should respect
each others life.
 Sharing- to share our ideas or to interact with everyone you should build a good relationship
first.
Communication Process
 Direct – get one’s point directly clearly avoid offending someone
 Indirect- more at risks understanding during a conflict
Modes of thinking
Deductive- It moves from generalized principles that are known to be true to a true and specific
conclusion
Inductive- It moves from specific observations to broad generalizations. It starts with
experiences, concrete solutions

• Universal Integrated Framework (UIF) – Cross-cultural training in Shangri La is not only useful for
employees from different cultures and ethnicities to work together but it is also necessary for
employees to learn how to handle certain situations. Learning and Supervision it enables practitioners to
achieve excellence, develop talent and ensure quality performance. For example, you and your
supervisor may differ in a variety of ways including race, age, gender, sexual orientation,
religious/spiritual beliefs. All these factors influence and are a part of your cultural experiences. You
might encounter cultural differences that might affect how you work with peers, and supervisors. By
applying learning and supervision, you can learn a great deal from someone else’s cultural experiences
and perspective, but such differences could also lead to miscommunications. Cultural appreciation is
known as cultural exchange. Cultural appreciation is being able to understand and respect each other's
culture. When you understand each other differences you can easily understand why they do things the
way they do. For example, you are a new employee in a specific company. You will encounter different
attitudes, traits and beliefs. Because you already know and understand their culture it can reduce
judgments. Learning other culture adjust in their original cultural habits and are able to attain a level of
efficacy in the new environment. Coach-coachee culture is one where the organization recognizes that
it is important to provide an environment which encourages employees to grow and develop, and
provides a safe place to give and receive feedback Where a coaching culture is embedded, managers will
see coaching as a normal part of their day-to-day management. For example, when something goes
wrong and this creates the wrong type of culture where coaching is almost seen as a punishment. It
should be a natural process which is already part of management. Cross Cultural emotional intelligence
this UIF presents 2 dimensions the cultural coaching and coaching professional intelligence. Personal
competence this where people manage themselves. For example, in a certain situation you should know
how to react in a situation by handling your emotions. This is how we care for others, how we influence
them that leads to professionality. Professionality needs to adopt professional approaches by giving and
receiving feedbacks that will help us to grow and be more professional.
II. Respond to these processing questions as a conclusion:
• Based on your findings, what are their cross-cultural and diversity coaching best practices that can be
adopted into the whole tourism and hospitality industry of the Philippines? Provide at least two (2)
examples.
- Based on my findings, the cross cultural of the hotel is that they treat their guests as their own.
By having a cross cultural, it can build a good and healthy relationship, cultural sensitivity and
cultural awareness of cross-cultural competency are essential for hotel employees. The benefits
of understanding employee cross-cultural competency and strengthening team performance,
which are essential for improving the organizational effectiveness of multi-national hotel. Since
the hotel practicing and implementing cross cultural diversity, it has direct effect on team
performance.

• How can this task performance benefit you in your future role in the industry and society? Cite at least
two (2) realizations or applications.
- This task performance will benefit me in the near future because as part of this industry and as
we live in multicultural world, I realize that it is very important to learn and understand different
cultures. By learning and understanding different cultures you understand why people do things
the way they do. It is important to learn other culture its because it can prevent
misunderstandings. I also realized that Cross-cultural skills help people to understand more
about themselves via learning about others. Through cross cultural diversity, you’ll be able to
express yourself with confidence and understand how to be patient with other people who
aren’t from a similar background. Also, it creates equal opportunities and calls for fair
judgement.