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A6. Control of Nonconforming Product

This document outlines the procedures for handling nonconforming outputs at Letshego Construction Services and Projects. It describes identifying nonconforming products during production, administration, and receiving inspection. It details raising nonconformance reports, disposing of defective items through rework, regrading, or concession, reinspecting reworked items, and closing nonconformance reports. It also covers customer complaints, maintaining records for 5 years, and references conforming to ISO 9001:2015 standards.

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651 views6 pages

A6. Control of Nonconforming Product

This document outlines the procedures for handling nonconforming outputs at Letshego Construction Services and Projects. It describes identifying nonconforming products during production, administration, and receiving inspection. It details raising nonconformance reports, disposing of defective items through rework, regrading, or concession, reinspecting reworked items, and closing nonconformance reports. It also covers customer complaints, maintaining records for 5 years, and references conforming to ISO 9001:2015 standards.

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Stanley Mtambo
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We take content rights seriously. If you suspect this is your content, claim it here.
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LETSHOGO CONSTRUCTION SERVICES AND PROJECTS

ISO 9001:2015
Quality Management Systems

CONTROL OF NONCONFORMING OUTPUTS

Document Number: LCSP/QMS-TD006


Type: Procedure
Compiled by: S. Ndlovu
Designation: Systems Engineer
Signature:

Date of Issue: 01/01/2019 Reviewed & Approved By: VUSI MARTIN MLANGENI Signature:
Revision: 001 Document Identifier: QC/MP/OO6 Page 1 of 6
1.0 Purpose
To ensure that nonconforming products or service are identified, documented and
evaluated in a controlled manner.

2.0 Scope
Applies to all products and service rendered and received by:
LETSHEGO CONSTRUCTION SERVICES AND PROJECTS

3.0 Responsibility
Site Managers, Contracts Managers, Administration Personnel, Divisional Manager and
the Process Improvement Manager.

4.0 Activities
A nonconforming product or service may be detected either during the product
realization process on sites or during the administrative processes in offices.

4.1 Identification of Nonconforming Product in the Product Realisation Process on Sites


All site personnel are responsible for SHEQ and therefore bringing a potential
nonconformity to the attention of the site manager.
Where a nonconformity is detected in the production process the site manager will
enter the details onto the Internal Inspection Results form.
The Internal Inspection Results form will be analysed by the site manager and
where appropriate a CAR is raised.
Where nonconforming materials are detected in the production process the site manager
will clearly identify the nonconforming product by labels to ensure that they cannot be
mixed with good products. Where practicable the defective product will be placed in a

Date of Issue: 01/01/2019 Reviewed & Approved By: VUSI MARTIN MLANGENI Signature:
Revision: 001 Document Identifier: QC/MP/OO6 Page 2 of 6
designated area pending the decision on their disposition. (See 4.5)

4.2 Identification of Nonconforming Product in the Administration Process


All personnel are responsible for SHEQ and therefore bringing a potential nonconformity to
the attention of the respective manager.
Where a nonconformity is detected in the administrative process the relevant
manager will decide whether to generate an NCR or a CAR.

4.3 Identification of Nonconforming Product during Receiving Inspection


On finding nonconforming product on incoming goods, the person undertaking the
inspection will raise an NCR identifying the defective goods. Goods are returned to
the supplier on a delivery note together with a copy of the NCR. The same process
will apply for goods that are supplied by the Customer.

4.4 Raising an NCR


The person detecting the nonconformance raises an NCR by completing the
originator section and describing the problem. The NCR is registered and copied
through to the Quality Assurance Manager for analysis.

4.5 Disposition of Nonconforming Materials

The disposition of defective product, materials or production work in progress will be


one of the following:
Scrap: Items that cannot be reworked, regarded or used under concession will be
identified, labeled and moved to the scrap area from where they will be removed
from site as per instructions from the contracts manager.
Re-work: Where the defective items can be reworked this will be recorded in the
corrective action section of the NCR. Materials must be segregated to prevent

Date of Issue: 01/01/2019 Reviewed & Approved By: VUSI MARTIN MLANGENI Signature:
Revision: 001 Document Identifier: QC/MP/OO6 Page 3 of 6
possible use until the faulty workmanship is repaired or re-worked to an acceptable
standard. Any products repaired or re-worked must be re-inspected before further
use or processing.
Re-graded: The LETSHEGO CONSTRUCTION SERVICES AND PROJECTS
Manager in consultation with the Quality Assurance Manager provides instructions
in the corrective action report. The product is identified, labeled and removed from
site, where applicable.
Accepted under Concession: The Site Manager may issue a concession. If the
design authority is the client then he must approve the concession. (See 4.9)
The originator of the NCR must also check all materials and equipment in stock and
WIP to ensure that there are no further nonconformities of similar materials and
equipment.

4.6 Control of Non-conforming materials


Defective materials and equipment must be kept under quarantine to ensure that
they cannot be used until their disposition is finalised. The storeman must ensure
that all defective material is returned to the supplier in accordance with the NCR.
Stores personnel are responsible for securing and moving products to and from the
quarantine area.

4.7 Re-inspection after Re-work


The responsible manager must ensure that all items re-worked to meet requirements are

re-inspected and signed off in the NCR register prior to being released for further use or
processing.

4.8 Closing the NCR


Once the appropriate corrective action has been taken and/or the material disposition

Date of Issue: 01/01/2019 Reviewed & Approved By: VUSI MARTIN MLANGENI Signature:
Revision: 001 Document Identifier: QC/MP/OO6 Page 4 of 6
completed, the NCR is returned to the Quality Assurance Manager who will ensure that it
is completed correctly with the appropriate corrective action and that it is closed off in the
NCR register.
4.9 Concessions
A concession may be requested by completing the originator section of the concession
form and sending it for authorization. Concessions for administrative purposes will be
authorised by the Site Manager. Concessions for site work will be authorised by the
client representative.
Concessions may be granted where:
1. The defect is cosmetic only and does not impair product performance.
2. There is a deviation from specification or requirements but this is not
safety critical.
The Quality Assurance Manager will maintain a register of all approved concessions.
If the concession is not approved then any related NCR is still valid and remains as
such until closed out.

4.10 Customer Complaints


ALL customer complaints, whether verbal, telephonic or written, must be
recorded and attended to.
Upon receiving the complaint, the site manager will complete the Client Complaint
and Contractors Action form and send copies to the Contracts Manager, Site Manager
and the Quality Assurance Manager.
The resolves the complaint and notifies the Quality Assurance Manager of
successful completion, who in turn verifies with the customer that he is satisfied, and
if not raises a CAR.

Date of Issue: 01/01/2019 Reviewed & Approved By: VUSI MARTIN MLANGENI Signature:
Revision: 001 Document Identifier: QC/MP/OO6 Page 5 of 6
5.0 Records
NCR, concession, and customer complaint forms are kept in the project file for a period
of five years after project completion, and the NCR, concession and customer complaint
registers are maintained by the Quality Assurance Manager for one year after contract
completion.

6.0 References
BS EN ISO 9001: 2015

7.0 Formats
 Non-conformance report:
 Concession:
 NCR register:
 Client complaint and contractors action:
 Concession register:

Date of Issue: 01/01/2019 Reviewed & Approved By: VUSI MARTIN MLANGENI Signature:
Revision: 001 Document Identifier: QC/MP/OO6 Page 6 of 6

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