Chief of Staff - Take Home Case Study: Who We Are
Chief of Staff - Take Home Case Study: Who We Are
WHO WE ARE
Bridge partners with governments, donors, and parents to ensure that every child has access to an
education that develops her full potential and creates the foundation for prosperity for the country. We are
dedicated to supporting teachers, empowering school leaders, and ensuring every child has the learning
support needed to master the national syllabus and have the confidence to succeed in a competitive
world. Each of our project or country teams are supported through expertise and programming from
additional offices around the world, combining world-leading expertise in core design areas with locally
resident leadership and execution. We leverage experts, data, and technology in order to support and
scale every aspect of quality education delivery. Bridge managed and supported schools are technology
enabled and data driven to ensure accountability in the classroom for both teachers’ performance and
children’s learning.
The Chief of Staff will work closely with the Country Director as a co-strategist, implementer, and trusted
advisor. The successful candidate will lead execution of strategic initiatives for the Country Director and
leadership team and will also ensure streamlined activities within the organization to improve the daily
management of the company based on the priorities of the Country Director. This is a highly hands-on
and analytical role, involving intense program management and broad technical knowledge covering
financial management, supply chain and school operations management. The Chief of Staff should have
a proven track record of exceptional performance driving strategic initiatives and projects to completion.
This exercise is meant to assess your approach to real-world scenarios across different functional areas
that you will encounter as the Chief of Staff. It is also meant to give you an idea of the types of challenges
you will encounter in the role and enable you to decide if this is a role for you. In your responses, please
clearly enumerate your thought processes and any assumptions that led to your conclusions.
Questions:
1. Program Management: Two days before the start of a 3-week training program to be held for
3000 teachers, your government partner informs you that 1000 more teachers have been invited
to the training and they need you to accommodate the increased number.
a. What would you do?
b. Prepare a detailed project plan to execute on the delivery of the above 3-week training
program. Please create your plan in MS Excel/Google Sheets.
2. Budgeting/Financial Management: The Finance team has a set budget for training above. You
are told by a staff member that trainees are saying the transport subsidy provided is “too low” and
are demanding that they be further compensated for attending training – a cost not captured in
the budget that’s been approved by the Country Director.
a. How would you support the Finance Director in resolving this issue and presenting a plan
of action to the Country Director?
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b. Please create the plan of action you would recommend presenting to the Country
Director.
3. Operations & Supply Chain Management: You have been placed in charge of coordinating
academy launch activities in the absence of the Country Director who is away at a leadership
meeting. At 4pm on the Saturday before the first day of school, the Supply Chain Director calls to
tell you that textbooks and furniture deliveries have been delayed and the earliest delivery can be
completed is Thursday next week. First day of class is on Monday and you are opening 200 new
academies.
a. What do you do? Please give a detailed answer.
4. Instructional Leadership: Bridge uses a modified scripted instruction teaching method. What are
the pros and cons of scripted instruction in general? Knowing that 35% of public school teachers
in this State fail the exams they give their students, how would you argue for scripted instruction
to a government regulator?
a. Prepare a presentation for the Country Director to use in a meeting with the government
regulator.
5. Strategy: Currently, erratic power supply is an issue in some of our academies. The Country
Director wants to explore possible solutions to tackle this problem and has assigned this project
to you.
a. Please outline how you would go about tackling this project. What analyses or research
would you undertake,how would you determine what solutions to propose?