Scribd
Upload
72 views2 pages

Nicole Matthews: Skills Summary

Nicole Matthews has over 10 years of experience in administrative and customer service roles. She currently works as a Payment Team/Driver Care Specialist at Grubhub, where she supports a high volume of customer contacts and assists drivers. Previously, she held clerical and marketing roles at Smart Resources, Amadi Publishing, and Haymarket Center. Matthews is also pursuing a Bachelor's degree in Business Management and has skills in communication, leadership, teamwork, and working under pressure.

Uploaded by

Nicole Matthews
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
72 views2 pages

Nicole Matthews: Skills Summary

Nicole Matthews has over 10 years of experience in administrative and customer service roles. She currently works as a Payment Team/Driver Care Specialist at Grubhub, where she supports a high volume of customer contacts and assists drivers. Previously, she held clerical and marketing roles at Smart Resources, Amadi Publishing, and Haymarket Center. Matthews is also pursuing a Bachelor's degree in Business Management and has skills in communication, leadership, teamwork, and working under pressure.

Uploaded by

Nicole Matthews
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 2

Nicole Matthews

P.O. Box 802814 - Chicago, IL 60680 Phone: (773) 289-7280


Email:matthewsnic1@gmail.com
________________________________________________________________________

SKILLS SUMMARY

Highly motivated, dependable Administrative Professional with over 10 years of


experience. Proven ability to lead teams, initiate appropriate action, follow instructions.
and carry out tasks in an efficient manner. Particular strengths include excellent
organizational and administration skills, dealing with difficult customers and high level
workloads within strict deadlines.

EXPERIENCE

4/16-10/20 Grubhub Chicago, IL


Payment Team/ Driver Care Specialist
Support a high volume of contacts through email, tickets, inbound and outbound calls. Assist
our Driver Partners in collecting, delivering and adjusting orders. Perform and document real-
time updates to orders, driver profiles, and restaurant account settings. Partner with other Care
and Delivery Operations teams to resolve all driver, diner and restaurant questions and to
create overall customer and Driver Partner satisfaction.

10/10 - 4/16 Smart Resources Chicago, IL


Clerical Worker
Completed several assignments that included, but were not limited to: Virtual
Receptionist- Total Attorney’s. Surveyor- Laz Parking. Event Registration- Information
Management Network. Institute for International Research-Room Monitor/Convention
Assistant. Grubhub Operation/Driver Care Specialist.

06/08-07/15 Amadi Publishing, LLC Kingstowne, VA


Marketing & Promotion Representative (Chicago Office)
Worked with Authors to direct marketing efforts and promotions for various events. Conduct
original marketing research when necessary to determine and assess possible markets for
products, our audiences’ particular needs concerning products, customer feedback, etc.

08/04- 09/07 Haymarket Center Chicago, IL


Court Services Assistant
Provided clerical support for the D.U.I./Court Services department.
Scheduled appointments, gives information to callers, and otherwise relieves officials of
clerical work and administrative and business detail by performing the following duties.
Relay client treatment status information to court and court monitors
EDUCATION

Current Columbia College, seeking a Bachelor of Science Degree in Business Management,


majoring in Marketing and Management Graduation October 2021.

1990-1992 Waynesville Area Vocational & Technical School


Diploma, Certificate of Completion for Marketing Education.

1988-1992 Waynesville Senior High School


Diploma, General Education

ADDITIONAL SKILLS

Communication Conflict Resolution

Leadership Adaptability

Teamwork Creativity

Ability to Work Under Pressure Decision Making

Time Management Self-motivation

You might also like

pFad - Phonifier reborn

Pfad - The Proxy pFad of © 2024 Garber Painting. All rights reserved.

Note: This service is not intended for secure transactions such as banking, social media, email, or purchasing. Use at your own risk. We assume no liability whatsoever for broken pages.


Alternative Proxies:

Alternative Proxy

pFad Proxy

pFad v3 Proxy

pFad v4 Proxy