Day 2 - Roomskeeping

Stripping the sheets. 

Start with the pillows and strip the pillowcases, placing them in the center of
the bed over the soiled coverlet. Stack the pillows on the night table,
credenza, or chair. Never place pillows (or clean linens) on the floor. Pull back
the coverlet, duvet, and top sheet to the foot of the bed, looking for any guest
items left behind. Grab the four corners of the bottom sheet to create a sack
and deposit these in the soiled linen bag on the housekeeping cart. Retrieve
one set-up of bed linens and pillowcases from cart and stack items on the
bedside table or chair.

Why Flip Your Mattress?

Flipping and rotating a mattress ensures that the pressure is spread evenly
over the mattress and helps to prevent sagging or excessive wear in one or
two spots. If you don’t flip your mattress, you risk the bed sagging where you
lay, which will eventually begin to cause discomfort, back pain, and even
poor-quality sleep.

Does Flipping Really Make a Difference?

Some people believe that flipping a mattress really doesn’t do all that much.
Quite the contrary – when you flip a mattress regularly, you prevent the same
spot carrying all your weight for years on end. Flipping your mattress allows
you to lay on the bottom part of the mattress while the top springs and foam
recover. Each time you flip your bed, you are laying on materials that have
had time to return to their original shape. This keeps a mattress from wearing
out too quickly.

Not only does flipping keep your mattress in better shape, it helps to
keep you in better shape. Sagging, worn out mattresses can cause your back
and neck to become misaligned, causing you to toss and turn or wake up in
pain. In some severe cases, a mattress that sags too much can exacerbate
the symptoms of sleep apnea. Keeping your mattress flipped can help you
ensure you’re getting the most out of your bed.

Do All Mattresses Need to Be Flipped?

When pillow-top mattresses came onto the market, the idea of flipping was
questioned. How could you flip a mattress that had a base support layer and a
top comfort layer? Rather than the classic symmetrical design, pillow-top
mattresses have a thin layer of upholstery on the bottom, a supportive interior
of springs, and a cushy top layer of foam and other soft materials.
 Pillow-top mattresses generally can’t be flipped like you would flip a traditional
bed, but you can and should rotate them.

Parts of a bed

 Frame – on which the mattress rests. Sometimes has raised edges so

that the mattress fits in and is held in place. Frames are of two types

 Platform/box frame – usually made from wood. Support
the mattress on a platform or box. Platform frames are raised off the floor by
legs but box frames lie tight to the floor.
 Metal frame – consist of four lengths of angle iron with
metal legs attached to each corner .The metal legs have castor
wheels/furniture glides attached to them
 Base – may be made of open/coiled springs or wood strips that provide
additional support & suspension to the mattress. Springs are added to the
base to increase the life of a bed. Wire springs and coils are attached together
and covered with padding. There are four types of springs

 Box spring – made of heavy gauge steel. They are
mounted on a wood frame and covered with a pad. They act as shock
absorbers, cushioning the weight and movement of the sleeper
 Metal coil spring – Springs are attached in two layers.
The bottom layer of springs is tightly coiled for support and the top springs are
loosely coiled for flexibility.
 Flat bed spring – there are strips of metal attached
lengthwise to a frame and small coils with hooks at both ends. Flat bed
springs are normally found on rollaway beds.
 Stretched spring – highly coiled springs attached on one
side to the frame and resilient thick metal wires on the other. The wires
crisscross each other and cover the middle of the frame, with the springs lying
on the sides.
 Mattress – lies on top of the springs and provides extra padding.
 Headboard – made of painted/ varnished wood or upholstered. In
hotels, they are usually mounted on the walls behind the beds and not on the
frames. They are usually made to match the other items of furniture in the
room and the theme. They protect the wall from greasy stains that can
develop on the walls due to guests head.
 Footboard – lower in height than a headboard and is made of wood or
metal. They are usually the same material as headboards.

Bed Sizes and Bed Dimensions Guide

Beds come in many different standard sizes. What’s the best bed size for your
bedroom? While comfort should be your primary concern, knowing the
standard bed sizes and dimensions will help you choose the perfect type of
bed for your home.

U.S. Bed Sizes and Dimensions

 Crib: 28” x 52”

 Twin Bed: 38” x 75”
 Twin XL Bed: 38” x 80”
 Full Bed: 54” x 75”
 Full XL Bed: 54” x 80”
 Queen Bed: 60” x 80”
 King Bed: 76” x 80”
 California King Bed: 72” x 84
Crib Bed
Crib beds measure 28” x 52”, and they are ideal for infants and toddlers. If
you’re searching for a crib, there are a few important things you should know.

First, crib bed sizes and bed frames are standard throughout the industry, so
any crib mattress you buy should fit into any crib frame. This makes shopping
that much easier. Also, cribs have the same bed dimensions as toddler beds.
They just have higher rails to prevent crawling babies from escaping, stealing
your car, and driving to Las Vegas.

To save some extra cash, look for a crib bed that can convert to a toddler bed
when the time comes. Then, you can use the same bed frame and even the
same mattress (just make sure to accident-proof the mattress with a
waterproof mattress cover).

Twin Bed
Twin beds measure 38” x 75” and are popular with children and also adults
when space is limited. Twin beds, as the name suggests, are often used when
children share a room. They are also popular as a single bed in dorm rooms,
guest rooms, and are commonly used for bunk beds.

Twin bed dimensions may seem restrictive, but they are a good choice for
space optimization. A twin bed represents significant savings over a full-size
bed or queen-size bed. If you have a small apartment or share a room, this
may be the bed for you. Most twin bed frames are lightweight and simple to
set up, and the beds are highly portable. Some even have wheels or can be
folded.

If you move frequently or enjoy the life-changing feeling of rearranging your

room every year or so, a twin bed will make things nice and easy.

Twin XL
The twin XL bed measures 38” x 80”. It’s the same width as the standard twin
but 5 inches longer, perfect for accommodating the taller sleepers among us.
When purchasing a bed frame, twin XL bed dimensions can cause problems,
so use caution. Many people mistakenly purchase a standard twin bed frame
and are dismayed to find that their twin XL mattress doesn’t fit properly. This
is why it’s so important to understand bed sizes and mattress dimensions — it
can save you money and valuable time.

When shopping for a twin XL bed and a corresponding bed frame, make sure
to measure carefully. Some adjustable bed frames claim to accommodate
both standard twin and twin XL — but they sometimes stretch the truth. It’s
always best to verify the frame length is 80 inches.

Full Bed
The full bed, also known as the double bed, is often touted as the standard
bed size for single sleepers in terms of comfort and economy. Full-size bed
dimensions measure 54” x 75”, which is the same length as a twin bed and 16
inches wider. The extra width allows for a companion, pet, or favorite body
pillow. We also recommend full-size beds to single sleepers who are active
during sleep or like to spread out.

Full-size bed frames are clunkier and not as mobile as twin frames, but
because the full is still relatively compact, inexpensive and lightweight frames
are easy to find. Shop full size mattresses at Purple.

Full XL Bed
The full XL bed, sometimes called double XL, measures 54” x 80”. It’s the
same width as the standard full bed but has five more inches of length, which
helps tall people from having to dangle their feet off the bed. It’s the same
length as a queen bed, but 6 inches narrower, making it perfect for a tall,
active sleeper.

When shopping for a full XL frame, make sure to double-check the bed sizes
in inches so you don’t end up with a mismatched frame that only fits a
standard full-size mattress and comes up short.

Queen Bed
Queen size bed dimensions are 60” x 80”, which is a popular choice for the
master bedroom. Queen beds are exactly 5 feet wide, which is six inches
wider than a standard full bed. It’s also 5 inches longer than full and twin
beds, making the queen-size bed great for most couples — you’ll get a good
night’s sleep even if you toss and turn a little or are taller than average.
However, if you also have kids or pets hopping into bed, you may find that a
queen bed gets a little too crowded.

Because queen-sized beds are so popular, they’re priced very attractively,

and it’s easy to shop for bedding and accessories. The queen strikes the
perfect balance between spacious comfort and value. Versatile, spacious, and
family-friendly, the queen size bed reigns supreme in the mattress world.
King Bed
The king-sized bed is the widest bed on the market and provides the most
luxurious sleep space available. King size bed dimensions are 76” x 80”, a
whopping 16 inches wider than a queen. The king is ideal for those who enjoy
the luxury of a large bed and is considered to be the best mattress for
couples if you have enough space for it. Active sleepers can toss and turn and
comfortably stretch out without disturbing a partner’s sleep.

Shopping for a King bed frame is a common size with often many options.
King beds are also good for exceptionally light sleepers, as one partner
typically can’t feel when another gets into bed or tosses and turns at night.
Also, if you have kids or pets that like to cuddle in bed, the extra space a king
affords can be a godsend.

California King Bed

Think of the California king-sized bed as the “king XL.” The California king bed
dimensions are 72” x 84”, making this the longest bed you can buy. The
California king bed adds 4 inches to the length of a standard king while cutting
4 inches from the width.

Very tall sleepers may want to invest in a California king, so their feet don’t
dangle off the bed. Some people choose this size because they want a large
bed at least 6 feet wide but find a standard king to be a little too wide for the
shape of their room.

Be aware that shopping for a California king bed frame and bedding can be a
bit tricky. Make sure that you get the right frame that fits the California king’s
unique bed dimensions. Bed sheets tend to be more expensive and selection
can be limited since the California king is in less demand.

Hotel Room Cleaning

When a guest stays at a upscale hotel, they expect exceptionally clean

guestroom accommodations. If a room doesn’t look or feel clean, it can lead
to a very uncomfortable hotel stay and a less than positive guest review.
While cleanliness is a standard that’s expected across all hotels, it is
paramount in those of a higher tier.
When preparing for seasoned travelers , cleaning isn’t as simple as changing
a bedspread and picking up dirty towels. Specific processes that should be
put in place by the hospitality cleaning service to ensure cleanliness
standards are upheld, which enhance customer satisfaction.
This is why many hotels choose to outsource hotel rooms cleaning to an
expert hospitality cleaning service that can step in to manage staff and
establish a consistently high-quality experience for guests.
Why Is Hospitality Cleaning Service Necessary?
Hospitality cleaning services make sure hotel rooms and common areas of
the hotel meet or exceed guest expectations.
Without a dedicated housekeeping team that has established systems in
place to ensure standards are met and exceeded, hotels can struggle to keep
rooms clean, or even have enough trained staff on hand. Aside from possibly
receiving negative reviews and dealing with unhappy guests, most states
have cleanliness regulations that must be met to continue operating.
If you are curious what steps hospitality cleaning services often follow in order
to maintain a clean luxury hotel room, we’ve outlined these ten best practices
to maintaining a room that will live up to even the highest of guests standards.

Hospitality Cleaning Service

10 Steps To A Clean Hotel Room

The best way to preserve a standard of cleanliness throughout the hotel is to

have a system for how rooms are cleaned. While some hotels stick to the
bare minimum cleanliness requirements, when serving high-end hotel guests,
you want to go above and beyond the basics to provide a quality experience.
1. Remove The Linens
The first thing you want to do is remove all linen from the bed and check for
any stains or problems with the mattress, mattress pad, bed frame, etc.
2. Clear The Trash
Once you remove all linen from the bed, pick up any trash left in the room. Be
sure to look in unexpected places where trash may be lurking such as inside
drawers, around the bed frame, in corners, on windowsills and even behind
dressers.
Then gather mugs, glasses, room service trays, etc. along with any used
robes and slippers.
3. Dust Everything
Dusting is necessary because even a small amount of dust will easily stand
out, especially to detail-oriented guests, and provides the assumption the
entire room isn’t as clean as it should be.
Be sure to wipe dust from the highest surfaces to the lowest surfaces,
including lampshades, artwork, and window sills.
4. Wipe & Disinfect Surfaces
Next, you want to clean all hard surfaces. This includes all high-traffic items in
the hotel room, such as the remote control, telephone, door handles, light
switches, etc. This is a step not all hotels include in their process, but one that
is critical to cleanliness.
Also, clean items like picture frames, the base of the lamps and lampshades,
the inside and outside of drawers, even the door and handle of the mini-fridge.
5. Make The Bed
After you dust the room you should make the bed. Be sure to smooth out
every part of the bed starting with the mattress pad. Replace everything from
the pillows to the sheets to the bedspread so your guests can have a clean
and pleasant experience.
6. Clean The Bathroom
The bathroom is an absolutely critical space to keep spotless. You want to
clean and disinfect every part of the bathroom from the toilet to the tub/shower
to the sink.
Also, be sure other details are taken care of including replacing the linens,
bathmats, and robes along with cleaning the hairdryer if needed – even the
lint trap. This is time for you to be as detail oriented as possible because a
bathroom that appears to be dirty will automatically leave a negative
impression on a guest.
Check for any evidence of a previous guest, including hair, watermarks,
fingerprints, traces of products, smudges on the mirror, even drip marks the
outside the trash can, etc.
7. Replenish Items
Along with cleaning the hotel room, you want to restock all items as needed.
These include toiletries, laundry bags, menus, refreshments, pens,
notebooks, robes, etc.
Your guests will look for these items, so it provides a better experience to
have them available as opposed to needing to be requested. Also, you want
to ensure that the ice bucket, glassware, mugs, or coffee/tea materials are
clean and replenished as needed.
8. Vacuum, Sweep, and Mop The Floors
Next, be sure to vacuum, sweep and mop the floors depending on the
flooring.
While vacuuming and sweeping, keep an eye out for stains or other damage.
If it can be cleaned, do so using your cleaning materials, however, if it can’t be
cleaned, be sure to report it using the system established at your hotel.
When vacuuming, also see if you can use the vacuum cleaner to clear visible
dust from the vents if possible.
9. Add Finishing Touches
Two additional things that can significantly impact a hotel room is the smell
and the temperature.
You want to use a sensitive nose to determine whether there are any
unpleasant or strong odors in the room. Ultimately, it’s ideal if the room has a
neutral odor.
Also, check the temperature of the room, so it isn’t too hot or too cold. Place
the thermometer to a set temperature used throughout all hotel rooms.
10. Take One Final Look
Once you’ve completed all the steps listed above, you want to take one final
walk around the room to double-check everything is in place and meets the
standards of your hotel.

Preparing for Bed Making:

 Housekeeper Remove soiled bed linen from the bed.

  Look at the mattress pad / mattress protector to see if it is stained, torn
or damaged. If it is not straighten it and make sure the mattress and
box spring are even.
 Always adjust the mattress with your leg and not with your back to
avoid any injuries.* If the mattress pad is stained then remove it
 Get a clean mattress pad and place it on the mattress:
 Lay the fresh pad on the bed.
 Unfold the pad right-side up and spread it evenly over the centre of the
bed.
 Smooth out any wrinkles.
 Mattress pads / mattress protector comes in different size, be sure to
use the correct size.
 Make sure you have the correct size sheets.
 Do not use a stained or torn sheet. Place them immediately in your
solid linen bag.
 Take three fresh sheets and 04 pillow cover / slips as per the bed size.

Procedure:
1. Bring clean linen into guest room from cart. Get clean linen from cart and
place on chair or bench to avoid picking up dirt.
2. Spread out mattress pad. Spread out mattress pad over the mattress
covering it from head to foot, smoothing out wrinkles or lumps.
3. Secure bottom flat sheet. Place flat sheet over mattress pad ensuring that it
hangs even on all sides. At the base of the bed, tuck in the flat sheet under
mattress. Take the loose end of the sheet, and pull it straight up onto the bed,
forming a triangular fold. Tuck the hanging end of the sheet, under the
mattress. Pull the triangular fold over the mattress and tuck neatly (hospital
corner). Repeat on the other side of the bed. Neatly tuck both sides of the
sheet under mattress.
4. Place one flat sheet, duvet cover and duvet on the bed. Place the flat sheet
on the bed ensure that it is spread evenly on the sides. Spread the duvet out
on top of the sheet; leave one foot from head board. Fold the exposed second
flat sheet (that is under the duvet) over the top of the duvet. Place the top of
the duvet cover over the duvet facing the head of the bed. Tuck the duvet and
flat sheet into the pocket of the duvet sheet cover. Make certain the top duvet
cover is pulled down a quarter from the top of the bed. At the base of the bed,
tuck in the flat sheet, duvet, and duvet cover. Start from the center of the bed
and work your way toward the corners. Take the loose end of the flat sheet,
duvet cover and duvet on one side of the foot of the bed and pull them straight
up onto the bed, forming a triangular fold. Tuck the hanging end of the flat
sheet, duvet cover and duvet under the mattress. Pull the triangular fold over
the mattress and tuck neatly (hospital corner). Repeat on the other side of the
bed. Neatly tuck both sides of the sheet, duvet cover and duvet that hang on
the sides under mattress.
5. Prop and arrange pillows and shams on the bed. Insert standard pillows
inside clean pillowcases. Do not place under chin or in mouth. Fold the open
end of all pillowcases inward. Tuck one side of the pillowcase across the end
of the pillow in an envelope fold. Stack pillows on top of each other (two total
stacks). Place Euro pillows in side Euro shams. Lean euro pillow(s) in front of
the sleeping pillows. Place the single blue decorative pillow in front and center
of the euro pillow(s). Smooth wrinkles out of the pillowcases with your hand
and straighten pillow tucks. Note: Use King-sized pillows for King beds. * King
bed requires four King size pillows and two euro

How to Stock a Housekeeping Cart

  

Clean guest rooms are vital to the success of any hotel, resort, or vacation
rental. With limited time to prepare each room for the next guest, your
housekeeping staff needs to be organized and efficient. You can help your
cleaning staff to perform the best job possible by beginning with a well-
stocked housekeeping cart.

Housekeeping Cart Check List

Provide your staff with a housekeeping cart check list so they can stock their
carts at the beginning of their shift. It’s important that no items are missed
because it wastes time when your staff has to make a trip back to the supply
room. Take regular inventory counts on your supplies so that you never run
out of important items.
 How to Stock a Cleaning Cart
The method of stocking may vary slightly from business to business, but the
basic items that every hotel needs are the same. Start stocking a cart from the
bottom up, beginning with linens and towels, then paper products, and ending
with amenities and cleaning supplies. Keeping the cart organized and clean is
important because it will be in plain view of your guests as your cleaning staff
is working.

Check out our infographic below to help you visualize the best way to
organize your cart.

Linens and Towels

Keep your guests comfortable by providing clean linens on a daily basis.

Towels and sheets are usually placed on the bottom shelves of the cart.

 Bed Sheets
 Pillowcases
 Bath Towels
 Hand Towels
 Bath Mats
 Washcloths
 Robes

Paper Products
Paper products like tissues and toilet paper should be replaced as needed.
These items can be placed on the upper shelves of the cart where there is
ample room.

 Toilet Paper
 Tissue Boxes
 Paper Towels

Cleaning Supplies

Since these are the items your housekeepers will reach for frequently, they
can be placed on top of the cart. Using a top shelf organizer will help keep
spray bottles and cleaners right side up while the cart is moving.

 Cleaning Spray / Sanitizer

 Cleaning Cloths / Sponges
 Cleaning Gloves
 Toilet Brush
 Toilet Bowl Cleaner
 Window / Mirror Cleaner
 Dusting Polish
 Dusting Cloths
 Trash Can Liners

Bath Products
Your guests will appreciate the availability of hotel bath products in their
bathroom. These small items can be placed in organizers on top of the cart to
keep them from rolling around.

 Shampoo
 Conditioner
 Lotion
 Hand Soap
 Face Soap

Amenities
Amenity items like coffee and tea are usually replaced on a daily basis so
keeping them in an easy-to-reach place on top of the cart is convenient.

 Coffee Cups
 Coffee and Filters
 Tea Bags
 Sugar, Creamer, and Stirrers
 Ice Bucket Liners
 Drinking Cups

What Makes a Good Cleaning Cart

Good housekeeping starts with a functional cleaning cart. There are some
important features you should look for when choosing hotel cleaning carts for
your business.

 Bag Holders - Choose a cart with bag holders on each end, one for
soiled laundry and one for garbage.
 Multiple Tiers - The cart should also have multiple tiers with ample
room for supplies.
 Adjustable Shelves - Adjustable shelves can be moved around to
account for items of different heights.
 Vacuum Bracket - It’s much easier to attach a vacuum onto your cart
than to carry it separately.
 Top Shelf Organizers - Top shelf organizers are useful for storing the
items that need to be accessed quickly.
 Casters with Brakes - Brakes will keep the cart in place while the room
is being cleaned.

Providing your housekeeping team with a checklist will help them to stock
their carts successfully for each shift. You can ensure that all of your rooms
are cleaned in a timely manner and that your guests are always provided with
the appropriate amenities.

Curtains:
A curtain is a piece of cloth intended to block or obscure lights, or drafts or
water in the case of a shower curtain, and they fulfil several important
functions.

1. Cloth Curtains:

Curtains give flexible control over privacy, heat and light.


 

Curtains soak up the noise in proportion to the area they cover, the
thickness of the fabric and the depths of the fold.




They can add colour and pattern to the decor of the guest room or
hotel public area.




Curtains cover bareness and furnish a guest room even without the
need for expensive furniture.




Curtains can change the apparent size of the hotel guest room or can
also be used to conceal any architectural flaws.




Curtains contribute more to the atmosphere of the room than any other
item of furnishing.




Plain, Heavy curtains falling down to the floor can be used to create a
formal setting.




Short curtains made of light, brightly patterned fabrics are used to

create an informal, relaxed atmosphere.




Curtains give flexible control over privacy, heat, light and also
to reduce noise levels to an extent.

2. Glass Curtains:
These are also called sheer or net curtains and are made of cotton or
polyester.

They are appealing in the light pastel shades.

3. Sash Curtains:

These are the type of glass curtain hung on the window sash.

They can be stretched taut between the rods along with the top and bottom of
the window sashes or hung in loose folds.

4. Draw Curtains:
Made of translucent or opaque fabrics and are mounted on traverse rods.

In earlier days they were used between glass curtains and draperies, but
these days they are more often used alone.

5. Tie Backs:

Either one panel can be tied back to one side or both the panels can be tied
back to the two sides.

A pair of curtain looped back makes a window seem much narrow than a
single curtain tied back.

Preferable be tied just below or above the midsection of the window.

The higher the tie back the taller the window appears.