TRAINERS’ METHODOLOGY LEVEL 1

(Trainer/Assessor)

Developed by:

Brian D. Pilapil

Trainer:

Sonia Victoria Gongora

APRIL 2021
Sector TOURISM

Qualification Title HOUSEKEEPING NC III

Unit of Competency PROVIDE VALET/BUTLER SERVICE

Module Title PROVIDING VALET/BUTLER SERVICE

TECHNICAL EDUCATION and SKILLS DEVELOPMENT AUTHORITY
CSTC College of Sciences, Technology and Communications, Inc.
Sariaya, Quezon
DATA GATHERING INSTRUMENT FOR TRAINEE’S CHARACTERISTICS

NAME OF TRAINEES: Abad, Anthony a Date ______________

Please answer the following instrument according to the characteristics

described below. Encircle the letter of your choice that best describes you as a
learner. Blank spaces are provided for some data that need your response.

CHARACTERISTICS OF LEARNERS

Language, Literacy and Numeracy (LL&N)

Average grade in Math Average Grade in Reading Average grade in English

a. 95 and above a. 95 and above a. 95 and above
b. 90 to 94 b. 90 to 94 b. 90 to 94
c. 85 to 89 c. 85 to 89 c 85 to 89
d. 80 to 84 d. 80 to 84 d. 80 to 84
e. 75 to 79 e. 75 to 79 e. 75 to 79

Cultural and Language Background

Ethnicity(if any):__________________ Language Spoken:__________________

a. Cebuano
b. Igorot
c. Ibanag
d. Gaddang
e. Muslim
f. Ibaloy
g. Tagalog
h. Others (please specify)________

Education and General Knowledge

Highest Educational Attainment

a. High School Level e. With units in Master’s Degree
b. High School Graduate f. Masteral Graduate
c. College Level g. With units in Doctoral Level
d. College Graduate h. Doctoral Graduate

Sex

a. Male b. Female
Age
Your Age: ___25 years old______
CHARACTERISTICS OF LEARNERS
Physical Ability

1. Disability (if any)_______________

2. Existing Health Conditions (Existing illness if any)
a. None e. Hypertension
b. Asthma f. Diabetes
c. Hearth disease g. Others (Please specify) ___________
d. Anemia
Previous experience with the topic

Certificates in Housekeeping NC II:____None____

a. Linen Attendant
b. Laundry Attendant
c. Room Attendant

Number of years as a ______________: _____________

Course in Tech-Voc. School (if any) ___________________________________

Course in College (if any) BS Hospitality Management

Previous learning experience

List down trainings related Housekeeping:

________________________________________________________________
________________________________________________________________

Training Level
National Certificates acquired and NC Level completed
Competency Certificate Number
______________________________ ____________________________
______________________________ ____________________________
______________________________ ____________________________

Special Courses
Other courses related to Housekeeping
a. Cookery
b. Food and Beverages
c. Others (please specify)
Learning Style

a. Visual – the visual learner takes mental pictures of information given, so

in order for this kind of learner to retain information, oral or written
presentations of new information must contain diagrams and drawings,
preferably in color. The visual learner can’t concentrate with a lot of
activity around him/her and will focus better and learn faster in quiet
study environment.
b. Kinesthetic – described as the students in the classroom, who have
problems sitting still and who often bounce their legs while tapping their
fingers on the desks. They are often referred to as hyperactive students
with concentration issues.
c. Auditory – a learner who has the ability to remember speeches and
lectures in detail but has a hard time with written text. Having to read
long texts is pointless and will not be retained by the auditory learner
unless it is read aloud.

Other needs:

a. Financially challenged
b. Working student
c. Solo parent
d. Others ( please specify)_________________

Name: Abad, Anthony Alarcon Date: May 2021

(Last) (First) (Middle name)

Prepared By:

Brian D. Pilapil

Trainer
FORM 1.1 SELF-ASSESSMENT CHECK

Trainee’s Name: Abad, Anthony A. Date: May 2021

Training Period: _________________________________

INSTRUCTIONS: This Self-Check Instrument will give the trainer necessary

data or information which is essential in planning training sessions. Please
check the appropriate box of your answer to the questions below.

CORE COMPETENCIES
CAN I…? YES NO
1. Provide valet services
to guests
1.1 Providing valet services
to guests
1.1.1 Define the role of valet in accordance with √
enterprise policy
1.1.2 Prepare valet services to be delivered √
1.1.3 Deliver valet services within limit of responsibility √
1.1.4 Record valet services √
2. Display professional standards
2.1 Displaying professional standards
2.1.1 Enhancing rapport and feelings of goodwill √
between the guest within limit of responsibility
2.1.2 Accessing individual guest’s records √
and utilized to provide personalized and quality
services based on guest instructions and enterprise
policy
2.1.3 Following valet grooming and communication √
standards in accordance with enterprise policy
3. Care for guest property
3.1 Caring for guest property
3.1.1 Setting Luggage in room based on guest √
instructions and enterprise policy
3.1.2 Processing Guest clothes based on guest √
instructions and enterprise policy
3.1.3 Cleaning shoes based on guest instructions √
3.1.4 Repairing are made or organized based on guest √
instructions, in accordance with enterprise policy
3.1.5 Maintaining confidentiality of guest’s property √
and activities in accordance with legal and ethical requirements
Form 1.2

Evidences/ Proof of Current Competencies

Evidence of Current Competencies Acquired Related To Job/ Occupation

Current Competencies Proof/ Evidence Means of Validating

Set Luggage in room based Certificate of Training, Submitted an
on guest instructions and Certificate of authenticated copy of
enterprise policy Employment, Transcript Certificate of Training,
of Records, Seminar Certificate of
Certificate of Attendance Employment, Transcript
of Records, Seminar
Actual Demonstration Certificate of Attendance

Passed the Institutional

Assessment
Submitted an
Process Guest clothes Certificate of Training,
authenticated copy of
based on guest Certificate of
Certificate of Training,
instructions and Employment, Transcript
Certificate of
enterprise policy of Records, Seminar
Employment, Transcript
Certificate of Attendance
of Records, Seminar
Certificate of Attendance

Passed the Institutional

Actual Demonstration
Assessment
Submitted an
Clean shoes based on Certificate of Training,
authenticated copy of
guest instructions Certificate of
Certificate of Training,
Employment, Transcript
Certificate of
of Records, Seminar
Employment, Transcript
Certificate of Attendance
of Records, Seminar
Certificate of Attendance

Passed the Institutional

Actual Demonstration
Assessment
 Submitted an
Repair are made or Certificate of Training,
authenticated copy of
organized based on guest Certificate of
Certificate of Training,
instructions, in Employment, Transcript
Certificate of
accordance with of Records, Seminar
Employment, Transcript
enterprise policy Certificate of Attendance
of Records, Seminar
Certificate of Attendance

Passed the Institutional

Actual Demonstration
Assessment
Submitted an
Maintain confidentiality Certificate of Training,
authenticated copy of
of guest’s property Certificate of
Certificate of Training,
Employment, Transcript
Certificate of
of Records, Seminar
Employment, Transcript
Certificate of Attendance
of Records, Seminar
Certificate of Attendance

Passed the Institutional

Actual Demonstration
Assessment
Identifying Training Gaps

From the accomplished Self-Assessment Check (Form 1.1) and the

evidences of current competencies (Form 1.2), the Trainer will be able to
identify what the training needs of the prospective trainee are.

Form 1.3 Summary Of Current Competencies Versus Required

Competencies

Required Units of
Training Gaps/
Competency/ Learning Current Competencies
Requirements
Outcomes based on CBC
1.Provide valet services
to guests
1.1 Define the role of valet inDefine the role of valet
accordance with enterprise in accordance with
policy enterprise policy
1.2 Prepare valet services to be
1.2 Prepare valet
delivered services to be delivered
1.3 Deliver valet services within
1.3 Deliver valet services
limit of responsibility within limit of
responsibility
1.4 Record valet services 1.4 Record valet
services
2.Display professional standards
2.1 Enhancing rapport and 2.1 Enhancing rapport
feelings of goodwill between the and feelings of goodwill
guest within limit responsibility between the guest
within limit
responsibility
2.2 Accessing individual 2.2 Accessing individual
guest’s records and utilized to guest’s records and
provide personalized and utilized to provide
quality services based on guest personalized and quality
instructions an enterprise services based on guest
policy instructions an
enterprise policy
2.3 Following valet grooming 2.3 Following valet
and communication standards grooming and
in accordance with enterprise communication
policy standards in accordance
with enterprise policy
3.Care for guest property
3.1 Set Luggage in room based Set Luggage in room
on guest instructions and based on guest
enterprise policy instructions and
enterprise policy
3.2 Process Guest clothes Process Guest clothes
based on guest instructions based on guest
and enterprise policy instructions and
enterprise policy
3.3 Clean shoes based on guest Clean shoes based on
instructions guest instructions

3.4 Repair are made or Repair are made or

organized based on guest organized based on
instructions, in accordance guest
with enterprise policy instructions, in
accordance with
enterprise policy
3.5 Maintain confidentiality of Maintain
guest’s property confidentiality of
guest’s property

Form 4.4 – TRAINING NEEDS

Training Needs
Module Title/ Module of Instruction
(Learning Outcomes)
1. Set Luggage in room based on guest 1. Luggage in room based on guest
instructions and enterprise policy instructions and enterprise policy
2. Guest clothes based on guest 2.Process Guest clothes based on
instructions and enterprise policy guest instructions and enterprise
policy
3. Clean shoes based on guest 3.Clean shoes based on guest
instructions instructions

4. Repair are made or organized based 4.Repair are made or organized based
on guest instructions, in accordance on guest
with enterprise policy instructions, in accordance with
enterprise policy
5. Maintain confidentiality of guest’s 5.Maintain confidentiality of guest’s
property property