Chapter 02

The Internet, the Web, and Electronic Commerce

 

Multiple Choice Questions

 

1. Launched in 1969 as a U.S. funded project that developed a national computer network, the Internet was
initially called _______. 
 

A. World Wide Web

B. Intranet
C.  NSFNet
D. ARPANET
 
2. The Web was introduced in 1991 at _______. 
 

A. National Aeronautics and Space Administration (NASA)

B. Center for European Nuclear Research (CERN)
C.  Research Center for Nuclear Physics (RCNP)
D. National Science Foundation (NSF)
 
3. The Internet is a(n) _______ made up of wires, cables, satellites, and rules for exchanging information
between computers connected to the network. 
 

A. physical network
B. virtual network
C.  multimedia interface
D. domain name
 
4. This version of the web evolved to support more dynamic content creation and social interaction. 
 

A. Web 1.0
B. Web 2.0
C.  Web 3.0
D. Web 4.0
 
5. The most common way to access the Internet is through _______. 
 

A. an Internet service provider (ISP)

B. an instant messaging (IM) service
C.  an application service provider (ASP)
D. Facebook
 

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6. Which of the following is not a well-known Web browser? 
 

A. Microsoft Internet Explorer

B. Windows Explorer
C.  Apple Safari
D. Google Chrome
 
7. A web page typically contains _______, which contains the formatting instructions for displaying the web
page. 
 

A. uniform resource locators (URLs)

B. top-level domain (TLD)
C.  Hypertext Markup Language (HTML)
D. hyperlinks
 
8. For browsers to connect to resources on the Internet, the location of the resources must be specified through
addresses called _______. 
 

A. uniform resource locators (URLs)

B. top-level domains (TLDs)
C.  Hypertext Markup Language (HTML)
D. hyperlinks
 
9. In the URL "http://www.simnetonline.com", what is the domain name? 
 

A. http://www.simnetonline.com
B. www.simnetonline.com
C.  simnetonline
D. com
 
10. In the URL "http://www.simnetonline.com", ".com" is the _______. 
 

A. top-level domain (TLD)

B. uniform resource locator (URL)
C.  domain name server (DNS)
D. domain name
 
11. Which programming language is used within HTML documents to trigger interactive features? 
 

A. CSS
B. JavaScript
C.  HTM
L
D. Visual Basic
 

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12. Which of the following are files inserted into an HTML document that control the appearance of Web pages
including layout, colors, and fonts? 
 

A. Javascript
B. Applets
C.  AJA
X
D. CSS
 
13. This type of e-mail account is more widely used because it frees the user from installing and maintaining an
e-mail client on every computer used to access e-mail. 
 

A. Client-based
B. Web-based
C.  Cloud
D. Mobile
 
14. This social networking site is used for professional, business-oriented networking. 
 

A. Google+
B. Facebook
C.  Twitter
D. LinkedIn
 
15. Twitter is an example of what type of site? 
 

A. Wik
i
B. Blog
C.  Microblog
D. Search
 
16. _______ typically broadcast live events and use streaming technology in which audio and video files are
continuously downloaded to your computer while you are listening to and/or viewing the content. 
 

A. Webcasts
B. Blogs
C.  Microblogs
D. Twitter
 
17. _______ do not use streaming technology and are used to download media files to your computer. 
 

A. Webcasts
B. Podcasts
C.  Microblogs
D. Twitter
 

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18. Which of the following is a website specially designed to allow visitors to use their browser to add, edit, or
delete the site's content? 
 

A. Wik
i
B. Blog
C.  Webcast
D. Microblog
 
19. These special programs continually look for new information and update the databases used by search
services. 
 

A. Spiders
B. Webcrawlers
C.  Bugs
D. Hits
 
20. When you enter a keyword or phrase into a search engine the results display as a list of these. 
 

A. Matches
B. Hits
C.  Subjects
D. Entries
 
21. This type of e-commerce often resembles the electronic version of the classified ads or an auction. 
 

A. B2C
B. C2C
C.  C2B
D. B2B
 
22. Online banking is an example of what type of e-commerce? 
 

A. B2C
B. C2C
C.  C2B
D. B2B
 
23. Which of the following is not one of the three basic components of cloud computing? 
 

A. client organizations and end-users

B. service providers
C.  the Internet
D. wireless connectivity
 

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24. Programs that automatically start and operate as a part of your browser are called _______. 
 

A. plug-ins
B. readers
C.  pop-ups
D. ActiveX controls
 
25. Parents can use this type of program to block access to selected Websites. 
 

A. Plug-in
B. FTP
C.  BitTorrent
D. Filter
 
26. This method of file transfer has been used for decades and is frequently used for uploading changes to a
Website hosted by an Internet service provider. 
 

A. SSP
B. FTP
C.  BitTorrent
D. Dropbox.com
 
27. This method of file transfer distributes file transfers across many different computers. 
 

A. SSP
B. FTP
C.  BitTorrent
D. Dropbox.com
 
 

True / False Questions

 

28. The Internet connects millions of computers and resources across the world via wires, cables, and satellite. 
 
True    False
 
29. The Internet and the Web are the same. 
 
True    False
 
30. In addition to an Internet connection, users need browser software to easily display web pages. 
 
True    False
 

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31. In order to connect to a website, the browser must know only the site's domain name. 
 
True    False
 
32. JavaScript is a language often used within HTML documents to trigger interactive features. 
 
True    False
 
33. Cascading Style Sheets (CSS) are files inserted into an HTML document that control the appearance of web
pages including layout, colors, and fonts. 
 
True    False
 
34. AJAX is an advanced use of JavaScript that is used to create interactive websites that respond quickly. 
 
True    False
 
35. Client-based e-mail accounts require a special program called an e-mail client to be installed on your
computer. 
 
True    False
 
36. Attachments to e-mail messages can be a document or an image. 
 
True    False
 
37. The CAN-SPAM Act has proven to be more effective than spam blockers at preventing unwanted e-mail. 
 
True    False
 
38. Instant messaging allows text only. 
 
True    False
 
39. Cloud computing is an example of a social networking site. 
 
True    False
 
40. LinkedIn is a social networking site that you should visit if you are looking for professional employment. 
 
True    False
 
41. After a webcast is completed there are no files left on your computer. 
 
True    False
 
42. Wikis allow many individuals to edit the site's content. 
 
True    False
 
43. All information found on the web through search tools can be considered as factual. 
 
True    False
 

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44. One of the biggest challenges for the growth of e-commerce is the development of fast, secure, and reliable
payment methods for buying goods. 
 
True    False
 
45. QuickTime and Acrobat Reader are classified as plug-in programs. 
 
True    False
 
46. Cloud computing has the potential to free end-users from owning, maintaining, and storing software and
data. 
 
True    False
 
47. Uploading is the process of copying a file from a website to your computer. 
 
True    False
 
 

Fill in the Blank Questions

 

48. Google Chrome is an example of a web _______. 

 
________________________________________
 
49. The _______ protocol is used for web traffic and is the most widely used Internet protocol. 
 
________________________________________
 
50. In the URL "http://www.simnetonline.com", "www.simnetonline.com" is the _______ name. 
 
________________________________________
 
51. HTML stands for _______. 
 
________________________________________
 
52. A(n) _______ is a link on a web page that connects to another web page. 
 
________________________________________
 
53. Special web browsers, called _______ browsers, are designed to run on portable devices such as
smartphones and tablets. 
 
________________________________________
 
54. _______ e-mail accounts do not require an e-mail program to be installed on your computer. 
 
________________________________________
 
55. Unsolicited e-mail is called _______. 
 
________________________________________
 

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56. _______ messaging is the process of sending short electronic messages using a wireless network. 
 
________________________________________
 
57. A(n) _______ publishes short sentences that only take a few seconds to write, rather than long stories or
posts. 
 
________________________________________
 
58. The most popular microblogging site is _______. 
 
________________________________________
 
59. A(n) _______ is a website specially designed to allow visitors to use their browser to add, edit, or delete the
site's content. 
 
________________________________________
 
60. "Wiki" comes from the Hawaiian word for _______. 
 
________________________________________
 
61. A(n) _______ engine is a specialized program that assists you in locating information on the web and the
Internet. 
 
________________________________________
 
62. _______ search engines focus on subject-specific websites and can save time by narrowing your search. 
 
________________________________________
 
63. When evaluating a website's content, whether or not the information is up to date is considered part of the
_______ element. 
 
________________________________________
 
64. _______ cash is the Internet's equivalent to traditional cash. 
 
________________________________________
 
65. _______ computing provides access to software, programs, and data from anywhere through an Internet
connection. 
 
________________________________________
 
66. A(n) _______ is a collection of utility programs designed to maintain your security and privacy while you
are on the web. 
 
________________________________________
 
67. Knowledge of HTML and CSS is considered essential for the job of a(n) _______. 
 
________________________________________
 
 

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Essay Questions
 

68. Describe the evolution of the Internet and web. 

 

 
69. Define the parts of a URL. 
 

 
70. Describe the various technologies used to provide highly interactive and animated websites. 
 

 
71. Briefly explain how instant messaging works. 
 

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72. Describe a wiki and explain how a wiki differs from a blog. 
 

 
73. Explain how a search engine works. 
 

 
74. Discuss the four elements to consider when evaluating the content and accuracy of information on the web. 
 

 
75. Describe both the advantages, and the disadvantages associated with electronic commerce. 
 

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76. Describe the two greatest challenges for e-commerce. 
 

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 Chapter 02 The Internet, the Web, and Electronic Commerce Answer Key
 

Multiple Choice Questions

 

1. Launched in 1969 as a U.S. funded project that developed a national computer network, the Internet was
(p. 28) initially called _______. 
 

A.  World Wide Web

B.  Intranet
C.  NSFNet
D.  ARPANET
 
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Outcome: 02-01 Explain the origins of the Internet and the web
Topic: The Internet and the Web
 
2. The Web was introduced in 1991 at _______. 
(p. 28)  

A.  National Aeronautics and Space Administration (NASA)

B.  Center for European Nuclear Research (CERN)
C.  Research Center for Nuclear Physics (RCNP)
D.  National Science Foundation (NSF)
 
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Outcome: 02-01 Explain the origins of the Internet and the web
Topic: The Internet and the Web
 
3. The Internet is a(n) _______ made up of wires, cables, satellites, and rules for exchanging information
(p. 28) between computers connected to the network. 
 

A.  physical network

B.  virtual network
C.  multimedia interface
D.  domain name
 
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Outcome: 02-01 Explain the origins of the Internet and the web
Topic: The Internet and the Web
 

2-12
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McGraw-Hill Education.
4. This version of the web evolved to support more dynamic content creation and social interaction. 
(p. 28)  

A.  Web 1.0

B.  Web 2.0
C.  Web 3.0
D.  Web 4.0
 
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Outcome: 02-01 Explain the origins of the Internet and the web
Topic: The Internet and the Web
 
5. The most common way to access the Internet is through _______. 
(p. 32)  

A.  an Internet service provider (ISP)

B.  an instant messaging (IM) service
C.  an application service provider (ASP)
D.  Facebook
 
AACSB: Communication
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Outcome: 02-02 Explain how to access the web using providers and browsers
Topic: Internet Access
 
6. Which of the following is not a well-known Web browser? 
(p. 32)  

A.  Microsoft Internet Explorer

B.  Windows Explorer
C.  Apple Safari
D.  Google Chrome
 
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Outcome: 02-02 Explain how to access the web using providers and browsers
Topic: Internet Access
 
7. A web page typically contains _______, which contains the formatting instructions for displaying the
(p. 33) web page. 
 

A.  uniform resource locators (URLs)

B.  top-level domain (TLD)
C.  Hypertext Markup Language (HTML)
D.  hyperlinks
 
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 2 Medium

2-13
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McGraw-Hill Education.
 Learning Outcome: 02-02 Explain how to access the web using providers and browsers
Topic: Internet Access
 
8. For browsers to connect to resources on the Internet, the location of the resources must be specified
(p. 32) through addresses called _______. 
 

A.  uniform resource locators (URLs)

B.  top-level domains (TLDs)
C.  Hypertext Markup Language (HTML)
D.  hyperlinks
 
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Outcome: 02-02 Explain how to access the web using providers and browsers
Topic: Internet Access
 
9. In the URL "http://www.simnetonline.com", what is the domain name? 
(p. 33)  

A.  http://www.simnetonline.com
B.  www.simnetonline.com
C.  simnetonline
D.  com
 
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 2 Medium
Learning Outcome: 02-02 Explain how to access the web using providers and browsers
Topic: Internet Access
 
10. In the URL "http://www.simnetonline.com", ".com" is the _______. 
(p. 33)  

A.  top-level domain (TLD)

B.  uniform resource locator (URL)
C.  domain name server (DNS)
D.  domain name
 
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 2 Medium
Learning Outcome: 02-02 Explain how to access the web using providers and browsers
Topic: Internet Access
 
11. Which programming language is used within HTML documents to trigger interactive features? 
(p. 33)  

A.  CSS
B.  JavaScript
C.  HTM
L
D.  Visual Basic
 
AACSB: Technology

2-14
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McGraw-Hill Education.
 Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Outcome: 02-02 Explain how to access the web using providers and browsers
Topic: Internet Access
 
12. Which of the following are files inserted into an HTML document that control the appearance of Web
(p. 33) pages including layout, colors, and fonts? 
 

A.  Javascript
B.  Applets
C.  AJA
X
D.  CSS
 
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 2 Medium
Learning Outcome: 02-02 Explain how to access the web using providers and browsers
Topic: Internet Access
 
13. This type of e-mail account is more widely used because it frees the user from installing and maintaining
(p. 38) an e-mail client on every computer used to access e-mail. 
 

A.  Client-based
B.  Web-based
C.  Cloud
D.  Mobile
 
AACSB: Communication
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 2 Medium
Learning Outcome: 02-04 Compare different Internet communications, including e-mail, text messaging, instant messaging, social
networking, blogs, microblogs, webcasts, podcasts, and wikis
Topic: Communication
 
14. This social networking site is used for professional, business-oriented networking. 
(p. 40)  

A.  Google+
B.  Facebook
C.  Twitter
D.  LinkedIn
 
AACSB: Communication
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Outcome: 02-04 Compare different Internet communications, including e-mail, text messaging, instant messaging, social
networking, blogs, microblogs, webcasts, podcasts, and wikis
Topic: Communication
 

2-15
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McGraw-Hill Education.
15. Twitter is an example of what type of site? 
(p. 41)  

A.  Wik
i
B.  Blog
C.  Microblog
D.  Search
 
AACSB: Communication
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Outcome: 02-04 Compare different Internet communications, including e-mail, text messaging, instant messaging, social
networking, blogs, microblogs, webcasts, podcasts, and wikis
Topic: Communication
 
16. _______ typically broadcast live events and use streaming technology in which audio and video files are
(p. 41) continuously downloaded to your computer while you are listening to and/or viewing the content. 
 

A.  Webcasts
B.  Blogs
C.  Microblogs
D.  Twitter
 
AACSB: Communication
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Outcome: 02-04 Compare different Internet communications, including e-mail, text messaging, instant messaging, social
networking, blogs, microblogs, webcasts, podcasts, and wikis
Topic: Communication
 
17. _______ do not use streaming technology and are used to download media files to your computer. 
(p. 41)  

A.  Webcasts
B.  Podcasts
C.  Microblogs
D.  Twitter
 
AACSB: Communication
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Outcome: 02-04 Compare different Internet communications, including e-mail, text messaging, instant messaging, social
networking, blogs, microblogs, webcasts, podcasts, and wikis
Topic: Communication
 

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McGraw-Hill Education.
18. Which of the following is a website specially designed to allow visitors to use their browser to add, edit,
(p. 41) or delete the site's content? 
 

A.  Wik
i
B.  Blog
C.  Webcast
D.  Microblog
 
AACSB: Communication
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Outcome: 02-04 Compare different Internet communications, including e-mail, text messaging, instant messaging, social
networking, blogs, microblogs, webcasts, podcasts, and wikis
Topic: Communication
 
19. These special programs continually look for new information and update the databases used by search
(p. 42) services. 
 

A.  Spiders
B.  Webcrawlers
C.  Bugs
D.  Hits
 
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 2 Medium
Learning Outcome: 02-05 Describe search tools, including search engines and specialized search engines
Topic: Search Tools
 
20. When you enter a keyword or phrase into a search engine the results display as a list of these. 
(p. 43)  

A.  Matches
B.  Hits
C.  Subjects
D.  Entries
 
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Outcome: 02-05 Describe search tools, including search engines and specialized search engines
Topic: Search Tools
 
21. This type of e-commerce often resembles the electronic version of the classified ads or an auction. 
(p. 44)  

A.  B2C
B.  C2C
C.  C2B
D.  B2B
 
AACSB: Technology

2-17
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McGraw-Hill Education.
 Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Outcome: 02-07 Identify electronic commerce, including B2C, C2C, B2B, and security issues
Topic: Electronic Commerce
 
22. Online banking is an example of what type of e-commerce? 
(p. 44)  

A.  B2C
B.  C2C
C.  C2B
D.  B2B
 
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 2 Medium
Learning Outcome: 02-07 Identify electronic commerce, including B2C, C2C, B2B, and security issues
Topic: Electronic Commerce
 
23. Which of the following is not one of the three basic components of cloud computing? 
(p. 46)  

A.  client organizations and end-users

B.  service providers
C.  the Internet
D.  wireless connectivity
 
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 3 Hard
Learning Outcome: 02-08 Describe cloud computing, including the three-way interaction of clients, Internet, and service providers
Topic: Cloud Computing
 
24. Programs that automatically start and operate as a part of your browser are called _______. 
(p. 34)  

A.  plug-ins
B.  readers
C.  pop-ups
D.  ActiveX controls
 
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Outcome: 02-03 Compare different web utilities including plug-ins, filters, file transfer utilities, and Internet security suites
Topic: Web Utilities
 

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McGraw-Hill Education.
25. Parents can use this type of program to block access to selected Websites. 
(p. 34)  

A.  Plug-in
B.  FTP
C.  BitTorrent
D.  Filter
 
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 2 Medium
Learning Outcome: 02-03 Compare different web utilities including plug-ins, filters, file transfer utilities, and Internet security suites
Topic: Web Utilities
 
26. This method of file transfer has been used for decades and is frequently used for uploading changes to a
(p. 35) Website hosted by an Internet service provider. 
 

A.  SSP
B.  FTP
C.  BitTorrent
D.  Dropbox.com
 
AACSB: Communication
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Outcome: 02-03 Compare different web utilities including plug-ins, filters, file transfer utilities, and Internet security suites
Topic: Web Utilities
 
27. This method of file transfer distributes file transfers across many different computers. 
(p. 35)  

A.  SSP
B.  FTP
C.  BitTorrent
D.  Dropbox.com
 
AACSB: Communication
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Outcome: 02-03 Compare different web utilities including plug-ins, filters, file transfer utilities, and Internet security suites
Topic: Web Utilities
 
 

True / False Questions

 

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McGraw-Hill Education.
28. The Internet connects millions of computers and resources across the world via wires, cables, and
(p. 28) satellite. 
 
TRUE
 
AACSB: Communication
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Outcome: 02-01 Explain the origins of the Internet and the web
Topic: The Internet and the Web
 
29. The Internet and the Web are the same. 
(p. 28)  
FALSE
 
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Outcome: 02-01 Explain the origins of the Internet and the web
Topic: The Internet and the Web
 
30. In addition to an Internet connection, users need browser software to easily display web pages. 
(p. 32)  
TRUE
 
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 2 Medium
Learning Outcome: 02-02 Explain how to access the web using providers and browsers
Topic: Internet Access
 
31. In order to connect to a website, the browser must know only the site's domain name. 
(p. 33)  
FALSE
 
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 3 Hard
Learning Outcome: 02-02 Explain how to access the web using providers and browsers
Topic: Internet Access
 
32. JavaScript is a language often used within HTML documents to trigger interactive features. 
(p. 33)  
TRUE
 
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Outcome: 02-02 Explain how to access the web using providers and browsers
Topic: Internet Access
 
33. Cascading Style Sheets (CSS) are files inserted into an HTML document that control the appearance of
(p. 33) web pages including layout, colors, and fonts. 
 
TRUE
 
AACSB: Technology

2-20
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McGraw-Hill Education.
 Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Outcome: 02-02 Explain how to access the web using providers and browsers
Topic: Internet Access
 
34. AJAX is an advanced use of JavaScript that is used to create interactive websites that respond quickly. 
(p. 33)  
TRUE
 
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Outcome: 02-02 Explain how to access the web using providers and browsers
Topic: Internet Access
 
35. Client-based e-mail accounts require a special program called an e-mail client to be installed on your
(p. 37) computer. 
 
TRUE
 
AACSB: Communication
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Outcome: 02-04 Compare different Internet communications, including e-mail, text messaging, instant messaging, social
networking, blogs, microblogs, webcasts, podcasts, and wikis
Topic: Communication
 
36. Attachments to e-mail messages can be a document or an image. 
(p. 37)  
TRUE
 
AACSB: Communication
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Outcome: 02-04 Compare different Internet communications, including e-mail, text messaging, instant messaging, social
networking, blogs, microblogs, webcasts, podcasts, and wikis
Topic: Communication
 
37. The CAN-SPAM Act has proven to be more effective than spam blockers at preventing unwanted e-
(p. 38) mail. 
 
FALSE
 
AACSB: Communication
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Outcome: 02-04 Compare different Internet communications, including e-mail, text messaging, instant messaging, social
networking, blogs, microblogs, webcasts, podcasts, and wikis
Topic: Communication
 
38. Instant messaging allows text only. 
(p. 38)  
FALSE
 
AACSB: Communication
AACSB: Technology

2-21
Copyright © 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
 Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 2 Medium
Learning Outcome: 02-04 Compare different Internet communications, including e-mail, text messaging, instant messaging, social
networking, blogs, microblogs, webcasts, podcasts, and wikis
Topic: Communication
 
39. Cloud computing is an example of a social networking site. 
(p. 45-  
46)
FALSE
 
AACSB: Communication
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 2 Medium
Learning Outcome: 02-08 Describe cloud computing, including the three-way interaction of clients, Internet, and service providers
Topic: Cloud Computing
 
40. LinkedIn is a social networking site that you should visit if you are looking for professional
(p. 40) employment. 
 
TRUE
 
AACSB: Communication
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 2 Medium
Learning Outcome: 02-04 Compare different Internet communications, including e-mail, text messaging, instant messaging, social
networking, blogs, microblogs, webcasts, podcasts, and wikis
Topic: Communication
 
41. After a webcast is completed there are no files left on your computer. 
(p. 41)  
TRUE
 
AACSB: Communication
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Outcome: 02-04 Compare different Internet communications, including e-mail, text messaging, instant messaging, social
networking, blogs, microblogs, webcasts, podcasts, and wikis
Topic: Communication
 
42. Wikis allow many individuals to edit the site's content. 
(p. 41)  
TRUE
 
AACSB: Communication
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Outcome: 02-04 Compare different Internet communications, including e-mail, text messaging, instant messaging, social
networking, blogs, microblogs, webcasts, podcasts, and wikis
Topic: Communication
 
43. All information found on the web through search tools can be considered as factual. 
(p. 43)  
FALSE
 
AACSB: Communication
AACSB: Technology

2-22
Copyright © 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
 Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 3 Hard
Learning Outcome: 02-06 Evaluate the accuracy of information presented on the web
Topic: Search Tools
 
44. One of the biggest challenges for the growth of e-commerce is the development of fast, secure, and
(p. 44) reliable payment methods for buying goods. 
 
TRUE
 
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 1 Easy
Learning Outcome: 02-07 Identify electronic commerce, including B2C, C2C, B2B, and security issues
Topic: Electronic Commerce
 
45. QuickTime and Acrobat Reader are classified as plug-in programs. 
(p. 34)  
TRUE
 
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Outcome: 02-03 Compare different web utilities including plug-ins, filters, file transfer utilities, and Internet security suites
Topic: Web Utilities
 
46. Cloud computing has the potential to free end-users from owning, maintaining, and storing software and
(p. 46) data. 
 
TRUE
 
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 1 Easy
Learning Outcome: 02-08 Describe cloud computing, including the three-way interaction of clients, Internet, and service providers
Topic: Cloud Computing
 
47. Uploading is the process of copying a file from a website to your computer. 
(p. 35)  
FALSE
 
AACSB: Technology
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Outcome: 02-03 Compare different web utilities including plug-ins, filters, file transfer utilities, and Internet security suites
Topic: Web Utilities
 
 

Fill in the Blank Questions

 

48. Google Chrome is an example of a web _______. 

(p. 32)  
browser
 
AACSB: Technology

2-23
Copyright © 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
 Blooms: Remember
Difficulty: 1 Easy
Learning Outcome: 02-02 Explain how to access the web using providers and browsers
Topic: Internet Access
 
49. The _______ protocol is used for web traffic and is the most widely used Internet protocol. 
(p. 33)  
http
 
AACSB: Technology
Blooms: Understand
Difficulty: 2 Medium
Learning Outcome: 02-02 Explain how to access the web using providers and browsers
Topic: Internet Access
 
50. In the URL "http://www.simnetonline.com", "www.simnetonline.com" is the _______ name. 
(p. 33)  
domain
 
AACSB: Technology
Blooms: Apply
Difficulty: 2 Medium
Learning Outcome: 02-02 Explain how to access the web using providers and browsers
Topic: Internet Access
 
51. HTML stands for _______. 
(p. 33)  
Hypertext Markup Language
 
AACSB: Technology
Blooms: Remember
Difficulty: 1 Easy
Learning Outcome: 02-02 Explain how to access the web using providers and browsers
Topic: Internet Access
 
52. A(n) _______ is a link on a web page that connects to another web page. 
(p. 33)  
hyperlink
 
AACSB: Technology
Blooms: Remember
Difficulty: 1 Easy
Learning Outcome: 02-02 Explain how to access the web using providers and browsers
Topic: Internet Access
 
53. Special web browsers, called _______ browsers, are designed to run on portable devices such as
(p. 33) smartphones and tablets. 
 
mobile
 
AACSB: Technology
Blooms: Remember
Difficulty: 1 Easy
Learning Outcome: 02-02 Explain how to access the web using providers and browsers
Topic: Internet Access
 
54. _______ e-mail accounts do not require an e-mail program to be installed on your computer. 
(p. 33)  
Web-based
 
AACSB: Communication
AACSB: Technology
Blooms: Understand
Difficulty: 2 Medium

2-24
Copyright © 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
 Learning Outcome: 02-04 Compare different Internet communications, including e-mail, text messaging, instant messaging, social
networking, blogs, microblogs, webcasts, podcasts, and wikis
Topic: Communication
 
55. Unsolicited e-mail is called _______. 
(p. 38)  
spam
 
AACSB: Communication
AACSB: Technology
Blooms: Remember
Difficulty: 1 Easy
Learning Outcome: 02-04 Compare different Internet communications, including e-mail, text messaging, instant messaging, social
networking, blogs, microblogs, webcasts, podcasts, and wikis
Topic: Communication
 
56. _______ messaging is the process of sending short electronic messages using a wireless network. 
(p. 38)  
Text
 
AACSB: Communication
AACSB: Technology
Blooms: Remember
Difficulty: 1 Easy
Learning Outcome: 02-04 Compare different Internet communications, including e-mail, text messaging, instant messaging, social
networking, blogs, microblogs, webcasts, podcasts, and wikis
Topic: Communication
 
57. A(n) _______ publishes short sentences that only take a few seconds to write, rather than long stories or
(p. 41) posts. 
 
microblog
 
AACSB: Communication
AACSB: Technology
Blooms: Remember
Difficulty: 1 Easy
Learning Outcome: 02-04 Compare different Internet communications, including e-mail, text messaging, instant messaging, social
networking, blogs, microblogs, webcasts, podcasts, and wikis
Topic: Communication
 
58. The most popular microblogging site is _______. 
(p. 41)  
Twitter
 
AACSB: Communication
AACSB: Technology
Blooms: Remember
Difficulty: 1 Easy
Learning Outcome: 02-04 Compare different Internet communications, including e-mail, text messaging, instant messaging, social
networking, blogs, microblogs, webcasts, podcasts, and wikis
Topic: Communication
 
59. A(n) _______ is a website specially designed to allow visitors to use their browser to add, edit, or delete
(p. 41) the site's content. 
 
wiki
 
AACSB: Communication
AACSB: Technology
Blooms: Remember
Difficulty: 1 Easy
Learning Outcome: 02-04 Compare different Internet communications, including e-mail, text messaging, instant messaging, social
networking, blogs, microblogs, webcasts, podcasts, and wikis

2-25
Copyright © 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
 Topic: Communication
 
60. "Wiki" comes from the Hawaiian word for _______. 
(p. 41)  
fast
 
AACSB: Communication
AACSB: Technology
Blooms: Remember
Difficulty: 1 Easy
Learning Outcome: 02-04 Compare different Internet communications, including e-mail, text messaging, instant messaging, social
networking, blogs, microblogs, webcasts, podcasts, and wikis
Topic: Communication
 
61. A(n) _______ engine is a specialized program that assists you in locating information on the web and the
(p. 43) Internet. 
 
search
 
AACSB: Technology
Blooms: Remember
Difficulty: 1 Easy
Learning Outcome: 02-05 Describe search tools, including search engines and specialized search engines
Topic: Search Tools
 
62. _______ search engines focus on subject-specific websites and can save time by narrowing your search. 
(p. 43)  
Specialized
 
AACSB: Technology
Blooms: Remember
Difficulty: 2 Medium
Learning Outcome: 02-05 Describe search tools, including search engines and specialized search engines
Topic: Search Tools
 
63. When evaluating a website's content, whether or not the information is up to date is considered part of
(p. 43) the _______ element. 
 
currency
 
AACSB: Technology
Blooms: Understand
Difficulty: 2 Medium
Learning Outcome: 02-06 Evaluate the accuracy of information presented on the web
Topic: Search Tools
 
64. _______ cash is the Internet's equivalent to traditional cash. 
(p. 45)  
Digital
 
AACSB: Technology
Blooms: Remember
Difficulty: 1 Easy
Learning Outcome: 02-07 Identify electronic commerce, including B2C, C2C, B2B, and security issues
Topic: Electronic Commerce
 
65. _______ computing provides access to software, programs, and data from anywhere through an Internet
(p. 46) connection. 
 
Cloud
 
AACSB: Technology
Blooms: Understand

2-26
Copyright © 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
 Difficulty: 1 Easy
Learning Outcome: 02-08 Describe cloud computing, including the three-way interaction of clients, Internet, and service providers
Topic: Cloud Computing
 
66. A(n) _______ is a collection of utility programs designed to maintain your security and privacy while
(p. 35) you are on the web. 
 
Internet security suite
 
AACSB: Technology
Blooms: Remember
Difficulty: 2 Medium
Learning Outcome: 02-03 Compare different web utilities including plug-ins, filters, file transfer utilities, and Internet security suites
Topic: Web Utilities
 
67. Knowledge of HTML and CSS is considered essential for the job of a(n) _______. 
(p. 47)  
webmaster
 
AACSB: Technology
Blooms: Remember
Difficulty: 2 Medium
Learning Outcome: 02-02 Explain how to access the web using providers and browsers
Topic: Careers in IT
 
 

Essay Questions
 

68. Describe the evolution of the Internet and web. 

(p. 28)  

The Internet was launched in 1969 when the United States funded a project to develop a national
computer network called Advanced Research Project Agency Network (ARPANET). The Internet is a
large network that connects together smaller networks all over the globe. Initially, the Internet was all
text—no graphics, animations, sound, or video. The web was introduced in 1991 at the Center for
European Nuclear Research (CERN) in Switzerland and added a multimedia interface to the resources
available on the Internet.

 
AACSB: Communication
AACSB: Reflective Thinking
AACSB: Technology
Blooms: Understand
Difficulty: 2 Medium
Learning Outcome: 02-01 Explain the origins of the Internet and the web
Topic: The Internet and the Web
 

2-27
Copyright © 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
69. Define the parts of a URL. 
(p. 32)  

For browsers to connect to resources on the Internet, the address of the resources must be specified.
These addresses are called uniform resource locators or URLs. All URLs have at least two basic parts.
The protocol is the first part of the address and specifies which protocol (set of rules for exchanging
data) to use when connecting to the Internet resources. In the example, http://www.espn.com, the
protocol is http. The protocol http is used for web traffic and is the most widely used Internet protocol.
The second part of the URL is the domain name, for example www.espn.com. This indicates the specific
address where the resource is located. The part of the domain name following the dot (.) is the top-level
domain. It identifies the type of organization. A ".com" top-level domain indicates a commercial site.

 
AACSB: Reflective Thinking
AACSB: Technology
Blooms: Apply
Difficulty: 2 Medium
Learning Outcome: 02-02 Explain how to access the web using providers and browsers
Topic: Internet Access
 
70. Describe the various technologies used to provide highly interactive and animated websites. 
(p. 33)  

Cascading Style Sheets (CSS) are files inserted into an HTML document that control the appearance of
web pages including layout, colors, and fonts. CSS helps to ensure that related web pages have a
consistent presentation or look. JavaScriptis a language often used within HTML documents to trigger
interactive features, such as opening new browser windows and checking information entered in online
forms. AJAX, an advanced use of JavaScript, is used to create interactive websites that respond quickly.
Applets are programs that can be downloaded quickly and run by most browsers. They are used to
present animation, display graphics, provide interactive games, and much more.

 
AACSB: Reflective Thinking
AACSB: Technology
Blooms: Understand
Difficulty: 2 Medium
Learning Outcome: 02-02 Explain how to access the web using providers and browsers
Topic: Internet Access
 
71. Briefly explain how instant messaging works. 
(p. 38)  

Instant messaging (IM) is an extension of e-mail that allows two or more people to contact each other via
direct, live communication. To use instant messaging, you specify a list of friends and register with an
instant messaging server. Whenever you connect to the Internet, special software informs your
messaging server that you are online. In response, the server will notify you if any of your contacts are
online. At the same time, it notifies your friends that you are online. You can then send messages directly
back and forth to one another.

 
AACSB: Communication
AACSB: Reflective Thinking
AACSB: Technology
Blooms: Apply
Difficulty: 2 Medium

2-28
Copyright © 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
 Learning Outcome: 02-04 Compare different Internet communications, including e-mail, text messaging, instant messaging, social
networking, blogs, microblogs, webcasts, podcasts, and wikis
Topic: Communication
 
72. Describe a wiki and explain how a wiki differs from a blog. 
(p. 41)  

A wiki is a website designed to allow visitors to use their browser to add, edit, or delete that site's
content. Wikis support collaborative writing in which there is not a single expert author, but rather a
community of interested people that builds knowledge over time. Although blogs may have multiple
authors, community feedback is limited to adding comments to the site. Blogs are not a collaborative
effort like wikis.

 
AACSB: Analytic
AACSB: Communication
AACSB: Technology
Blooms: Analyze
Difficulty: 3 Hard
Learning Outcome: 02-04 Compare different Internet communications, including e-mail, text messaging, instant messaging, social
networking, blogs, microblogs, webcasts, podcasts, and wikis
Topic: Communication
 
73. Explain how a search engine works. 
(p. 43)  

To use a search website, you enter a keyword or phrase reflecting the information you want. The search
engine compares your entry against its database and returns a list of hits, or sites that contain the
keywords. Each hit includes a link to the referenced web page (or other resource) along with a brief
discussion of the information contained at that location. Many searches result in a large number of hits.
For example, if you were to enter the keyword music, you would get billions of hits. Search engines
order the hits according to those sites that most likely contain the information requested and present the
list to you in that order, usually in groups of 10.

 
AACSB: Reflective Thinking
AACSB: Technology
Blooms: Understand
Difficulty: 2 Medium
Learning Outcome: 02-05 Describe search tools, including search engines and specialized search engines
Topic: Search Tools
 

2-29
Copyright © 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
74. Discuss the four elements to consider when evaluating the content and accuracy of information on the
(p. 43) web. 
 

There are four elements to consider when evaluating the accuracy of information on the web: authority,
accuracy, objectivity, and currency. Authority refers to the author's expertise on the subject. Is the site an
official site for the information presented, or is the site an individual's personal website? In order to
determine the accuracy of a website, consider whether or not the information has been critically
reviewed for correctness prior to posting on the web. Does the website provide a method to report
inaccurate information to the authors? Objectivity is reached when the information is factually reported
without an author bias. Finally, currency is the timeliness of the website. Is the information up to date?
Does the site specify the date when the site was last updated?

 
AACSB: Reflective Thinking
AACSB: Technology
Blooms: Understand
Difficulty: 2 Medium
Learning Outcome: 02-06 Evaluate the accuracy of information presented on the web
Topic: Search Tools
 
75. Describe both the advantages, and the disadvantages associated with electronic commerce. 
(p. 44)  

Electronic commerce, also known as e-commerce, is the buying and selling of goods over the Internet.
The underlying reason for the rapid growth in e-commerce is that it provides incentives for both buyers
and sellers. From the buyer's perspective, goods and services can be purchased at any time of day or
night. Traditional commerce is typically limited to standard business hours when the seller is open.
Additionally, buyers no longer have to physically travel to the seller's location. From the seller's
perspective, the costs associated with owning and operating a retail outlet can be eliminated. Another
advantage is reduced inventory. Some of the disadvantages include the inability to provide immediate
delivery of goods, the inability to "try on" prospective purchases, and questions relating to the security of
online payments.

 
AACSB: Reflective Thinking
AACSB: Technology
Blooms: Understand
Difficulty: 2 Medium
Learning Outcome: 02-07 Identify electronic commerce, including B2C, C2C, B2B, and security issues
Topic: Electronic Commerce
 
76. Describe the two greatest challenges for e-commerce. 
(p. 44)  

The two greatest challenges for e-commerce is the development of (1) fast, secure, and reliable payment
methods for purchased goods and (2) providing convenient ways to provide required information such as
mailing addresses and credit card information.

 
AACSB: Reflective Thinking
AACSB: Technology
Blooms: Remember
Difficulty: 2 Medium
Learning Outcome: 02-07 Identify electronic commerce, including B2C, C2C, B2B, and security issues

2-30
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McGraw-Hill Education.
 Topic: Electronic Commerce
 

2-31
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McGraw-Hill Education.