9 Troubleshooting NICE3000new User Manual

Table 9-2 Fault codes and troubleshooting

Fault
Name Possible Causes Solution Level
Code

● The main circuit output 1. Check the contactors:

is grounded or short
circuited. ● Check whether the RUN contactor at the
Overcurrent
controller output side is normal.
Err02 during ● Motor auto-tuning is 5A
acceleration performed improperly. ● Check whether the shorting PMSM stator
contactor causes short circuit at the
● The encoder signal is
controller output side.
incorrect.
2. Check motor cables:
● The main circuit output
● Check whether the motor cables have
is grounded or short
damaged jacket, possibly short circuited
circuited.
to ground, and connected securely.
Overcurrent ● Motor auto-tuning is
● Check insulation of motor power
Err03 during performed improperly. 5A
terminals, and check whether the motor
deceleration ● The deceleration rate is winding is short circuited or grounded.
too short. 3. Check motor parameters:
● The encoder signal is
● Check whether motor parameters comply
incorrect.
with the nameplate.
● Perform motor auto-tuning again.
4. Check the encoder:

● Check whether encoder pulses per

revolution (PPR) is set correctly.
● Check whether the encoder signal
is interfered with, whether the
● The main circuit output encoder cable runs through the duct
is grounded or short independently, whether the cable is too
circuited. long, and whether the shield is grounded
Overcurrent at at one end.
Err04 ● Motor auto-tuning is 5A
constant speed
performed properly. ● Check whether the encoder is installed
● The encoder is seriously reliably, whether the rotating shaft is
connected to the motor shaft reliably by
9 interfered with.
observing whether the encoder is stable
during normal-speed running.
● Check whether the encoder wirings
are correct. For asynchronous motor,
perform SVC and compare the current
to judge whether the encoder works
properly.

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NICE3000new User Manual 9 Troubleshooting

Fault
Name Possible Causes Solution Level
Code

1. Check whether the input voltage is too

● The input voltage is too high. Observe whether the bus voltage is
high. too high (normal: 540–580 V for 380 voltage
● The regeneration power input).

Overvoltage of the motor is too high. 2. Check for the balance coefficient.
Err05 during ● The braking resistance is 5A
3. Check whether the bus voltage rises too
acceleration too large, or the braking quickly during running. If yes, the regen.
unit fails. resistor does not work or its model is
● The acceleration rate is improper:
too short.
● Check whether the cable connecting the
regen. resistor is damaged, whether the
● The input voltage is too cooper wire touches the ground, and
high. whether the connection is reliable.

Overvoltage ● The braking resistance is ● Check whether the resistance is proper

Err06 during too large, or the braking based on the recommendation in chapter 5A
deceleration unit fails. 4 and select a proper regen. resistor.

● The deceleration rate is ● If a braking unit is used, check whether

too short. the braking unit works properly and
whether the model is proper.
4. If the resistance of the regen. resistor is
proper and overvoltage occurs each time
● The input voltage is too when the elevator reaches the target speed,
high. decrease the values of F2-01 or F2-04 to
Overvoltage at
Err07 ● The braking resistance is reduce the curve following error and prevent 5A
constant speed
too large, or the braking overvoltage due to system overshoot.
unit fails. 5. Check whether the acceleration/
deceleration rate is too short when Err05 and
Err06 is reported.

● Power-off and maintain the elevator.

Maintenance
The elevator is not maintained ● Disable the maintenance notification
Err08 notification 5A
within the notification period. function by setting F9-13 to 0.
period reached
● Contact us or directly our agent. 9
● Instantaneous power ● Check whether the external power
failure occurs on the input voltage is too low.
power supply. ● Check whether the power fails during
Err09 Undervoltage ● The input voltage is too running. 5A
low. ● Check whether wiring of all power input
● The drive control board cables is secure.
fails. ● Contact us or directly our agent.

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 9 Troubleshooting NICE3000new User Manual

Fault
Name Possible Causes Solution Level
Code

1. Eliminate mechanical problems:

● This fault is reported ● Check whether the brake is released,

generally when the and whether the brake power supply is
controller runs at the normal.
current higher than the
● Check whether the balance coefficient is
rated value for a long
proper.
time. The causes include:
● Check whether the guide shoes are too
● The mechanical
tight.
resistance is too large.
Controller 2. Check the motor auto-tuning result:
Err10 ● The balance coefficient is 4A
overload
improper. ● Check whether the encoder feedback
signal and parameter setting are correct,
● The encoder feedback
and whether the initial angle of the
signal is abnormal.
encoder for the PMSM is correct.
● Motor auto-tuning is not
● Check the motor parameter setting and
performed properly (the
perform motor auto-tuning again.
elevator running current is
higher than the normal in 3. If this fault is reported when the slip
this case). experiment is carried on, perform the slip
experiment by using the function set in F3-
24.

● FC-02 is set improperly.

● The mechanical ● Restore FC-02 to the default value.
Err11 Motor overload resistance is too large. 3A
● Refer to the solution of Err10.
● The balance coefficient is
improper.
● Check whether the three phases of
● The power input phases
power supply are balanced and whether
Power supply are not symmetric.
Err12 the power voltage is normal. If not, adjust 4A
phase loss ● The drive control board the power supply.
fails.
● Contact us or directly our agent.

9 ● Check whether the motor wiring is

● The output wiring of the secure.
Power output main circuit is loose.
Err13 ● Check whether the RUN contactor on the 4A
phase loss
● The motor is damaged. output side is normal.
● Eliminate the motor fault.

● Lower the ambient temperature.

● The ambient temperature
is too high. ● Clear the air filter.
Module
Err14 ● Replace the damaged fan. 5A
overheat ● The fan is damaged.
● The air filter is clogged. ● Check whether the installation clearance
of the controller satisfies the requirement.

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NICE3000new User Manual 9 Troubleshooting

Fault
Name Possible Causes Solution Level
Code

● Check wiring of the regen. resistor and

braking unit is correct, without short
● Braking (resistor) short circuit.
Output occurs on the output side.
Err15 ● Check whether the main contactor works 5A
abnormal ● The RUN contactor is properly and whether there is arch or
abnormal. stuck problem.
● Contact us or directly our agent.

Subcodes 1, 2:

● Check whether the input voltage is low

(often in temporary power supply).
● Check whether cable connection
between the controller and the motor is
secure.
● Check whether the RUN contactor works
properly.
Subcode 3:

● Check the circuit of the encoder:

● Subcodes 1, 2: The Check whether encoder pulses per revolution
current deviation is too (PPR) is set correctly.
Current control large.
Err16 Check whether the encoder signal is 5A
fault
● Subcode 3: The speed interfered with, whether the encoder cable
deviation is too large. runs through the duct independently, whether
the cable is too long, and whether the shield
is grounded at one end.
Check whether the encoder is installed
reliably, whether the rotating shaft is
connected to the motor shaft reliably by
observing whether the encoder is stable
during normal-speed running.

● Check whether the motor parameters are 9

correct, and perform motor auto-tuning
again.
● Increase the torque upper limit in F2-08.

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Fault
Name Possible Causes Solution Level
Code

Subcode 2:

● Serious interference exists in the C, D,

and Z signals of the SIN/COS encoder.
Check whether the encoder c cable is
laid separately from the power cables,
and whether system grounding is
● Subcode 1: Reserved.
reliable.
● Subcode 2: The SIN/
Encoder ● Check whether the PG card is wired
COS encoder signal is
interference correctly.
Err17 abnormal. 5A
during motor Subcode 3:
auto-tuning ● Subcode 3: The UVW
encoder signal is ● Serious interference exists in the U,
abnormal. V, and W signals of the UVW encoder.
Check whether the encoder c cable is
laid separately from the power cables,
and whether system grounding is
reliable.
● Check whether the PG card is wired
correctly.

Current
Err18 The drive control board fails. Contact us or directly our agent. 5A
detection fault

Subcodes 1, 5, 6:
Check the motor wiring and whether phase
loss occurs on the contactor at the output
side.
Subcode 11:
At angle-free motor auto-tuning, the power is
● Subcode 1: Learning the cut off when the motor rotary displacement is
stator resistance fails. too small, and this fault is reported at direct
● Subcodes 5, 6: Learning running upon power-on again. To rectify
the magnetic pole position the fault, perform angle-free motor auto-
9 fails. tuning again and make the motor runs for
consecutive three revolutions.
Motor auto- ● Subcode 8: Reserved.
Err19 Subcode 101: 5A
tuning fault
● Subcode 11: Saving the
angle fails at synchronous ● Synchronous motor with-load auto-tuning
motor angle-free auto- times out.
tuning. ● Check encoder wiring is correct, or
● Subcodes 101, 102: Motor replace the PG card and perform motor
auto-tuning fails. auto-tuning again.
Subcode 102:

● Motor auto-tuning times out in operation

panel control mode.
● Check encoder wiring is correct, or
replace the PG card and perform motor
auto-tuning again.

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NICE3000new User Manual 9 Troubleshooting

Fault
Name Possible Causes Solution Level
Code

● Subcode 1:The encoder Subcode 1, 4, 5, 7:

signal is not detected
during synchronous motor ● Check whether the encoder signal circuit
no-load auto-tuning. is normal.

● Subcode 2: Reserved. ● Check whether the PG card is normal.

Subcode 3:
● Subcode 3: The phase
sequence of the motor is Exchange any two phases of the motor UVW
incorrect. cables.
● Subcode 4: Z signal Subcode 9:
cannot be detected during
synchronous motor auto- ● The angle of the synchronous motor is
tuning. abnormal. Perform motor auto-tuning
again.
● Subcode 5: The cables
of the SIN/COS encoder ● The speed loop proportional gain is small
break. or integral time is large. Increase the
proportional gain or decrease the integral
● Subcode 7: The cables of time properly.
the UVW encoder break.
Subcode 12:
● Subcode 8: Reserved
● Check whether the brake has been
Speed ● Subcode 9: The speed released.
Err20 feedback deviation is too large. 5A
● Check whether AB signal cables of the
incorrect ● Subcode 10, 11: encoder break.
Reserved.
● If the motor cannot be started at the slip
● Subcode 12: The encoder experiment, perform the slip experiment
AB signals are lost at by using the function set in F3-24.
startup.
Subcode 13:
● Subcode 13: The encoder
AB signals of the encoder become loss
AB signals are lost during
suddenly. Check whether encoder wiring is
running.
correct, whether strong interference exists,
● Subcodes 14–18: or the motor is stuck due to sudden power
Reserved. failure of the brake during running.
● Subcode 19: The signals Subcode 19: 9
of the SIN/COS encoder
The encoder analog signals are seriously
are seriously interfered
interfered with during motor running, or
with during running.
encoder signals are in poor contact. You
● Subcode 55: The signals need to check the encoder circuit.
of the SIN/COS encoder
Subcode 55:
are seriously interfered
with or CD signals are The encoder analog signals are seriously
incorrect during motor interfered with during motor auto-tuning, or
auto-tuning. encoder CD signals are in wrong sequence.

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 9 Troubleshooting NICE3000new User Manual

Fault
Name Possible Causes Solution Level
Code

Subcodes 101, 102:

● Subcode 101: The leveling
● Check whether the leveling and door
signal is stuck.
zone sensors work properly.
● Subcode 102: The leveling
● Check the installation verticality and
Leveling signal signal is lost.
Err22 depth of the leveling plates. 1A
abnormal
● Subcode 103: The leveling
● Check the leveling signal input points of
position deviation is too
the MCB.
large in elevator auto-
running state. Subcode 103:
Check whether the steel rope slips.
Motor short
Short circuit to ground exists Check whether short circuit to ground exists
Err23 circuit to 5A
on the motor side. on the motor side.
ground
Subcode 101:
Subcode 101: The RTC clock
Err24 RTC clock fault information of the MCB is ● Replace the clock battery. 3B
abnormal.
● Replace the MCB.
Subcodes 101, 102:
Storage data Subcodes 101, 102:
Err25 The storage data of the MCB 4A
abnormal Contact us or directly our agent.
is abnormal.
Subcode 101: The earthquake Subcode 101: Check that the earthquake
Earthquake
Err26 signal is active and the signal is consistent with the parameter 3B
signal
duration exceeds 2s. setting (NC, NO) of the MCB.

Subcode 101:

● Check that the signal feature (NO, NC)

of the feedback contact on the contactor
Shorting PMSM
Subcode 101: Feedback of is correct.
stator contactor
Err29 the shorting PMSM stator ● Check that the contactor and 5A
feedback
contactor is abnormal. corresponding feedback contact act
abnormal
correctly.
9 ● Check the coil circuit of the shorting
PMSM stator contactor.

Subcodes 101, 102:

● Check whether the leveling signal cables

are connected reliably and whether
Subcodes 101, 102:
the signal copper wires may touch the
In the normal-speed running ground or be short circuited with other
Elevator or re-leveling running mode, signal cables.
Err30 position the running time is larger than 4A
abnormal ● Check whether the distance between two
the smaller of F9-02 and (FA-
floors is too large or the re-leveling time
38 + 10), but the leveling
set in F3-21 is too short, causing over
signal has no change.
long re-leveling running time.
● Check whether signal loss exists in the
encoder circuits.

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NICE3000new User Manual 9 Troubleshooting

Fault
Name Possible Causes Solution Level
Code

● Subcode 101: The

detected running speed Subcode 101:
during normal-speed
running exceeds the limit. ● Check whether the parameter setting
and wiring of the encoder are correct.
● Subcode 102: The speed
exceeds the limit during ● Check the setting of motor nameplate
inspection or shaft auto- parameters. Perform motor auto-tuning
tuning. again.

● Subcode 103: The speed Subcode 102:

exceeds the limit in Attempt to decrease the inspection speed or
Elevator speed shorting stator braking perform motor auto-tuning again.
Err33 5A
abnormal mode.
Subcode 103:
● Subcode 104: The speed
Check whether the shorting PMSM stator
exceeds the limit during
function is enabled.
emergency running.
Subcodes 104, 105:
● Subcode 105: The
emergency running time ● Check whether the emergency power
protection function is capacity meets the requirements.
enabled (set in Bit8 of F6-
45), and the running time ● Check whether the emergency running
exceeds 50s, causing the speed is set properly.
timeout fault.

Contact us or directly our agent to replace

Err34 Logic fault Logic of the MCB is abnormal. 5A
the MCB.

1. Handling at inspection-speed
● Subcode 101: When shaft commissioning:
auto-tuning is started, Err35 (subcode 103) is reported at each
the elevator is not at the power-on because shaft auto-tuning is
bottom floor or the down not performed before inspection-speed
slow-down switch is commissioning. This fault does not affect
invalid, inspection-speed commissioning and you
● Subcode 102: The system can hide the fault directly on the operation
panel.
is not in the inspection 9
state (inspection switch 2. Handling at normal-speed commissioning
not turned on) when shaft and running:
Shaft auto- auto-tuning is performed.
Subcode 101:
Err35 tuning data 4C
● Subcode 103: It is judged
abnormal Check that the down slow-down switch is
upon power-on that
shaft auto-tuning is not valid, and that F4-01 (Current floor) is set to
performed. the bottom floor number.

● Subcodes 104, 113, 114: Subcode 102:

In distance control mode, Check that the inspection switch is turned to
it is judged at running inspection state.
startup that shaft auto-
Subcodes 103, 104, 113, 114:
tuning is not performed.
Perform shat auto-tuning again.

(To be continued)
(To be continued)

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 9 Troubleshooting NICE3000new User Manual

Fault
Name Possible Causes Solution Level
Code

Subcode 105:
Check whether the elevator running direction
is consistent with the pulse change in F4-
03: F4-03 increases in up direction and
decreases in down direction. If not, change
the value of F2-10 to ensure consistency.
Subcode 106, 107, 109:

● Subcode 105: The ● Check that NO/NC state of the leveling

elevator running direction sensor is set correctly.
and the pulse change are ● Check whether the leveling plates are
inconsistent. inserted properly and whether there is
● Subcodes 106, 107, 109: strong power interference if the leveling
The plate pulse length sensor signal blinks.
sensed at up/down ● Check whether the leveling plate is too
leveling is abnormal. long for the asynchronous motor.
● Subcodes 108, 110: No Subcodes 108, 110:
Shaft auto-
leveling signal is received
Err35 tuning data ● Check whether wiring of the leveling 4C
within 45s continuous
abnormal sensor is correct.
running.
● Check whether the floor distance is too
● Subcodes 111, 115: The
large, causing running time-out. Increase
stored floor height is
the speed set in F3-11 and perform shaft
smaller than 50 cm.
auto-tuning again to ensure that learning
● Subcode 112: The floor the floors can be completed within 45s.
when auto-tuning is Subcodes 111, 115:
completed is not the top
floor. Enable the super short floor function if the
floor distance is less than 50 cm. If the floor
(End)
distance is normal, check installation of the
leveling plate for this floor and check the
sensor.
Subcode 112:

9 Check whether the setting of F6-00 (Top floor

of the elevator) is smaller than the actual
condition.
(End)

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NICE3000new User Manual 9 Troubleshooting

Fault
Name Possible Causes Solution Level
Code

● Subcode 101: The

feedback of the RUN
contactor is active, but the
contactor has no output. Subcodes 101, 102, 104:

● Subcode 102: The ● Check whether the feedback contact of

controller outputs the the contactor acts properly.
RUN signal but receives
● Check the signal feature (NO, NC) of the
RUN contactor no RUN feedback.
feedback contact.
Err36 feedback ● Subcode 103: The 5A
Subcode 103:
abnormal startup current of the
asynchronous motor is too ● Check whether the output cables UVW
small. of the controller are connected properly.
● Subcode 104: When ● Check whether the control circuit of the
both feedback signals of RUN contactor coil is normal.
the RUN contactor are
enabled, their states are
inconsistent.

Subcode 101:
● Subcode 101: The output
of the brake contactor ● Check whether the brake contactor
is inconsistent with the opens and closes properly.
feedback. ● Check the signal feature (NO, NC) of the
● Subcode 102: When feedback contact on the brake contactor
both feedback signals of is set correctly.
the brake contactor are ● Check whether the feedback circuit of
enabled, their states are the brake contactor is normal.
inconsistent.
Subcode 102:
● Subcode 103: The output
of the brake contactor is ● Check whether the signal feature (NO,
inconsistent with the brake NC) of the multi-way contacts is set
travel switch 1 feedback. correctly.

● Subcode 104: When ● Check whether the states of the multi-

way feedback contacts are consistent.
Brake contactor both feedback signals of 9
Err37 feedback brake travel switch 1 are Subcode 103, 105: 5A
abnormal enabled, their states are
inconsistent. ● Check whether the signal feature (NO,
NC) of the brake travel switch 1/2
● Subcode 105: The brake feedback is set correctly.
contactor feedback is valid
before the brake contactor ● Check whether the circuit of the brake
opens. travel switch 1/2 feedback is normal.
Subcode 104, 107:
● Subcode 106: The output
of the brake contactor is ● Check whether the signal feature (NO,
inconsistent with the brake NC) of the brake travel switch 1/2
travel switch 2 feedback. feedback is set correctly.
● Subcode 107: When ● Check whether the states of the multi-
both feedback signal of way feedback contacts are consistent.
brake travel switch 2 are
Subcode 105:
enabled, their states are
inconsistent. Check whether the feedback contact of the
brake contactor mal-functions.

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Fault
Name Possible Causes Solution Level
Code

● Subcode 101: The pulses Subcode 101:

in F4-03 does not change
within the time threshold ● Check whether the encoder is used
in of F1-13. correctly.
● Subcode 102: F4- ● Check whether the brake works properly.
Encoder signal 03 increases in down Subcodes 102, 103:
Err38 direction. 5A
abnormal
Check whether parameter setting and wiring
● Subcode 103: F4-03 of the encoder are correct.
decreases in up direction.
Subcode 104:
● Subcode 104:The SVC is
used in distance control Set F0-00 (Control mode) to 1 (Closed-loop
mode. vector control) in distance control mode.

Subcode 101:

● Check whether the parameter setting

(NO, NC) is correct.
Subcode 101: The motor
● Check whether the thermal protection
Err39 Motor overheat overheat relay input remains 3A
relay socket is normal.
valid for a certain time.
● Check whether the motor is used
properly and whether it is damaged.
● Improve cooling conditions of the motor.
Err40 Reserved - - -
Subcode 101:

● Check the safety circuit switches and

their states.
● Check whether the external power supply
Safety circuit Subcode 101: The safety is normal.
Err41 5A
disconnected circuit signal becomes OFF.
● Check whether the safety circuit
contactor acts properly.
● Confirm the signal feature (NO, NC) of
9 the feedback contact of the safety circuit
contactor.

Subcodes 101, 102:

● Check whether the hall door lock and the

car door lock are in good contact.
● Check whether the door lock contactor
Door lock Subcodes 101, 102: The door
acts properly.
Err42 disconnected lock circuit feedback is invalid 5A
during running during the elevator running. ● Check the signal feature (NO, NC) of
the feedback contact on the door lock
contactor.
● Check whether the external power supply
is normal.

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NICE3000new User Manual 9 Troubleshooting

Fault
Name Possible Causes Solution Level
Code

Subcode 101:

● Check the signal feature (NO, NC) of the

up limit switch.
Subcode 101: The up limit ● Check whether the up limit switch is in
Up limit signal
Err43 switch acts when the elevator good contact. 4C
abnormal
is running in the up direction.
● Check whether the limit switch is
installed at a relatively low position and
acts even when the elevator arrives at
the terminal floor normally.

Subcode 101:

● Check the signal feature (NO, NC) of the

down limit switch.
Subcode 101: The down
Down limit limit switch acts when the ● Check whether the down limit switch is in
Err44 good contact. 4C
signal abnormal elevator is running in the down
direction. ● Check whether the limit switch is
installed at a relatively high position and
thus acts even when the elevator arrives
at the terminal floor normally.

● Subcode 101: The down

slow-down distance is Subcodes 101 to 103:
insufficient during shaft ● Check whether the up slow-down switch
auto-tuning. and the down slow-down switch are in
● Subcode 102: The up good contact.
Slow-down
slow-down distance is ● Check the signal feature (NO, NC) of the
Err45 switch 4B
insufficient during shaft up slow-down switch and the down slow-
abnormal
auto-tuning. down switch.
● Subcode 103: The slow- ● Ensure that the obtained slow-down
down switch is stuck or distance satisfies the slow-down
abnormal during normal requirement at the elevator speed.
running.

● Subcode 101: The leveling 9

signal is inactive during
re-leveling.
Subcode 101: Check whether the leveling
● Subcode 102: The re- signal is normal.
leveling running speed
exceeds 0.1 m/s. Subcode 102: Check whether the encoder is
used properly.
● Subcode 103: At startup of
Re-leveling normal-speed running, the Subcodes 103, 104:
Err46 re-leveling state is valid 2B
abnormal ● Check whether the signal of the leveling
and there is shorting door sensor is normal.
lock circuit feedback..
● Check the signal feature (NO, NC) of the
● Subcode 104: During feedback contact on the shorting door
re-leveling, no shorting lock circuit contactor, and check the relay
door lock circuit feedback and wiring of the SCB-A board.
or door lock signal is
received 2s after shorting
door lock circuit output.

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Fault
Name Possible Causes Solution Level
Code

● Subcode 101: During

re-leveling or pre-open
running, the shorting
door lock circuit contactor
outputs for continuous Subcodes 101, 102:
2s, but the feedback is
invalid and the door lock ● Check the signal feature (NO, NC) of the
is disconnected. feedback contact on the shorting door
lock circuit contactor.
● Subcode 102: During
Shorting door
re-leveling or pre-open ● Check whether the shorting door lock
lock circuit
Err47 running, the shorting circuit contactor acts properly. 2B
contactor
door lock circuit contactor Subcode 103:
abnormal
has no output, but the
feedback is valid for ● Check whether the leveling and re-
continuous 2s. leveling signals are normal.

● Subcode 103: During ● Check whether the re-leveling speed is

re-leveling or pre-open set too low.
running, the output time
of the shorting door lock
circuit contactor is larger
than 15s.
Subcode 101:

Subcode 101: The consecutive ● Check whether the door machine system
times that the door does not works properly.
Err48 Door open fault 5A
open to the limit reaches the ● Check whether the CTB output is normal.
setting in Fb-09.
● Check whether the door open limit signal
and door lock signal are normal.
Subcode 101:

Subcode 101: The consecutive ● Check whether the door machine system
times that the door does not works properly.
Err49 Door close fault 5A
open to the limit reaches the ● Check whether the CTB output is normal.
setting in Fb-09.
9 ● Check whether the door close limit signal
and door lock signal are normal.

Subcode 101: Subcodes 101, 102:

Leveling signal stuck is ● Check whether the leveling and door

detected for three consecutive zone sensors work properly.
Consecutive times. ● Check the installation verticality and
Err50 loss of leveling 5A
Subcode 102: depth of the leveling plates.
signal
Leveling signal loss is ● Check the leveling signal input points of
detected for three consecutive the MCB.
times. ● Check whether the steel rope slips.

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NICE3000new User Manual 9 Troubleshooting

Fault
Name Possible Causes Solution Level
Code

1. Handling at inspection-speed
commissioning:
This fault does not affect inspection-speed
commissioning and you can hide the fault
directly on the operation panel.
2. Handling at normal-speed commissioning
Subcode 101: Feedback data and running:
CAN
of CANbus communication Subcode 101:
Err51 communication 1A
with the CTB remains
abnormal ● Check the communication cable
incorrect.
connection.
● Check the power supply of the CTB.
● Check whether the 24 V power supply of
the controller is normal.
● Check whether there is strong-power
interference on communication.

1. Handling at inspection-speed
commissioning:
This fault does not affect inspection-speed
commissioning and you can hide the fault
directly on the operation panel.
2. Handling at normal-speed commissioning
and running:
HCB Subcode 101: Feedback data Subcode 101:
Err52 communication of Modbus communication with 1A
abnormal the HCB remains incorrect. ● Check the communication cable
connection.
● Check whether the 24 V power supply of
the controller is normal.
● Check whether the HCB addresses are
repeated. 9
● Check whether there is strong-power
interference on communication.

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 9 Troubleshooting NICE3000new User Manual

Fault
Name Possible Causes Solution Level
Code

Subcode 101:

● Check whether the door lock circuit is

normal.
● Check whether the feedback contact of
● Subcode 101: The door the door lock contactor acts properly.
lock feedback signal ● Check whether the system receives the
remains active 3s after door open limit signal when the door lock
door open output. signal is valid.
● Subcode 102: The states Subcode 102:
of the door lock multi-way
Check whether when the hall door lock signal
Err53 Door lock fault feedback contacts are
and the car door lock signal are detected 5A
inconsistent 3s after door
separately, the detected states of the hall
open output.
door locks and car door lock are inconsistent.
● Subcode 103: Reserved.
Subcode 104:
● Subcode 104: The higher-
voltage and low-voltage ● When the higher-voltage and low-voltage
door lock signals are door lock signals are detected at the
inconsistent. same time, the time when the MCB
receives the two signals has a deviation
of above 1.5s. This causes system
protection.
● This subcode is reset at power-off and
power-on again.

● Subcode 101: reserved Subcode 102:

Overcurrent ● Subcode 102: The current
● Reduce the load
Err54 at inspection at startup for inspection 5A
startup exceeds 120% of the rat- ● Change Bit1 of FC-00 to 1 to cancel the
ed current. startup current detection function.

Subcode 101: During

automatic running of the
Stop at another Subcode 101: Check the door open limit
Err55 elevator, the door open limit 1A
landing floor signal at the present floor.
9 is not received within the time
threshold in Fb-06.

● Subcodes 101, 102: The

SPI communication is Subcodes 101, 102:
Serial abnormal. No correct data
peripheral Check the wiring between the control board
is received with 2s of DSP
Err57 interface (SPI) and the drive board. 5A
communication.
communication Subcode 103:
abnormal ● Subcode 103: The MCB
does not match the AC Contact us or directly our agent.
drive.

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NICE3000new User Manual 9 Troubleshooting

Fault
Name Possible Causes Solution Level
Code

● Subcode 101: The

up slow-down switch Subcodes 101, 102:
and down slow-down
switch are disconnected ● Check whether the signal feature (NO,
Shaft position simultaneously. NC) of the slow-down switches and
Err58 switches limit switches are consistent with the 4B
abnormal ● Subcode 102: The
parameter setting of the MCB.
up limit feedback and
down limit feedback ● Check whether malfunction of the slow-
are disconnected down switches and limit switches exists.
simultaneously.

Subcode 101:
Subcode 101:
● Check whether F5-36 is set correctly.
Analog input The current car load (F8-05)
Err62 ● Check whether the analog input cable of 1A
cable broken is smaller than the car no-load
the CTB or MCB is connected incorrectly
load (F8-06) and the deviation
or broken.
is larger than the threshold.
● Adjust the load cell switch function.

● Fault Err41 is not recorded in the elevator stop state.

NOTE
● Fault Err42 is reset automatically when the door lock circuit is shorted or 1s after the fault occurs in
the door zone.
● If faults Err51, Err52, and E57 persist, they are recorded once every one hour.

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