Fault Diagnosis and Countermeasures NICE2000 User Manual

Chapter 8 Fault Diagnosis and

Countermeasures
NICE2000 controller has about 40 pieces of alarm information or protection
functions in total. The system controller monitors all kinds of input signal, run
condition, exterior feedback information. If it abnormity happens, the relevant
fault protection functions can react with fault code displayed.
8.1Fault information and solutions
If fault alarm information is shown in the controller, the system will deal with the
problem based on fault code. User can construe fault by suggestive
information at this section, to find out fault cause and its resolvent.

Operate
Fault
panel Fault cause Disposal way
description
display
1.Main loop output is 1.Obviate exterior problems
grounding or short wiring; such as connection;
2.The connection of traction 2.Add reactor or output filter;
Inverse unit
Err01 machine is too long; 3.Inspect the wind channel
protection
3.Work condition is too hot; and fan;
4.The connections inside the 4.Please contact with agent or
controller become loose; factory;
1.Main loop output is
1.Obviate exterior problems
grounding or short wiring;
Accelerated such as connection;
Err02 2.If the motor has done
over current 2.Motor parameter tuning;
parameter tuning of not;
3.Lighten sudden adding load;
3.Load is too heavy;
1.Main loop output is
grounding or short wiring; 1.Obviate exterior problems
2.If the motor has done such as connection;
Decelerated
Err03 parameter tuning of not; 2.Motor parameter tuning;
over current
3.Load is too heavy; 3.Lighten sudden adding load;
4.Decelerate curve is too 4.Adjust the curve parameter;
steep;
1.Main loop output is 1.Obviate exterior problems
Constant
grounding or short wiring; such as connection;
Err04 speed over
2.If the motor has done 2.Motor parameter tuning;
current
parameter tuning of not; 3.Lighten sudden adding load;

120
NICE2000 User Manual Fault Diagnosis and Countermeasures

Operate
Fault
panel Fault cause Disposal way
description
display
3.Load is too heavy; 4.Select proper encoder, and
4.Pulse wheel encoder adopt shielded cable;
interference is too strong; 5. Properly increase F6-02.
1.Input voltage is too high;
1.Adjust input voltage;
2.Lift inverse pull is serious;
2.Adjust the elevator startup
3.Brake resistance is too
Accelerated time sequence;
Err05 much, or brake unit is
over voltage 3.Select proper brake
abnormal;
resistance;
4.Accelerate curve is too
4.Adjust curve parameter;
steep;
1.Input voltage is too high;
2.Brake resistance is too 1.Adjust input voltage;
Decelerated much, or brake unit is 2.Select proper brake
Err06
over voltage abnormal; resistance;
3.Accelerate curve is too 3.Adjust curve parameter;
steep;
1.Input voltage is too high;
Constant 1.Adjust input voltage;
2.Brake resistance is too
Err07 speed over 2.Select proper brake
much, or brake unit is
voltage resistance;
abnormal;
1.Input voltage is too high; 1.Adjust input voltage;
Controller
Err08 2.Drive control panel is 2.Please contact with agent or
power fault
abnormal; factory;
1.Transient power cut exists; 1.Obviate exterior problem of
Under 2.Input voltage is too low; power;
Err09
voltage fault 3.Drive control panel is 2.Please contact with agent or
abnormal; factory;
1.Inspect brake loop and
Inverter 1.Brake loop is abnormal;
Err 10 power supply;
overload 2.Load is too heavy;
1.Lighten load;
1.FC-02 setting is unsuitable; 1.Adjust parameter;
Motor
Err 11 2.Brake loop is abnormal; 2.Inspect brake loop and
overload
3.Load is too heavy; power supply;
Input side 1.Input power asymmetry; 1.Adjust input power;
Err 12
phase 2.Diver control panel is 2.Please contact with agent or

121
Fault Diagnosis and Countermeasures NICE2000 User Manual

Operate
Fault
panel Fault cause Disposal way
description
display
failure abnormal; factory;
Output side 1.The connections of main
1.Inspect connection;
Err 13 phase loop output become loose;
2.Obviate motor fault;
failure 2.Motor is broken;
1.The temperature of working
1.Reduce the environmental
environment is too high;
Module temperature;
Err 14 2.The fan is broken;
overheated 2.Clear the wind channel;
3.The wind channel is
3.Change the fan;
blocked;
Err 15 Reserved
Err 16 Reserved
1.Bus voltage is abnormal;
Contactor Please contact with agent or
Err 17 2.Drive control panel is
fault factory;
abnormal;
Current
Diver control panel is Please contact with agent or
Err 18 detection
abnormal; factory;
fault
1.Input the right motor
1.Motor parameter setting is
parameter;
wrong;
2.Detect motor lead wire;
Motor tuning 2.Parameter tuning is
Err 19 3.Detect the rotate encoder
fault overtime;
wiring, and make sure the
3.Synchronous rotate
pulse number per round is well
encoder is abnormal;
set;
1.Asynchronous motor can
select push-pull output or
Rotary 1.Rotary encoder model is
open-collector encoders;
Err 20 encoder suited or not;
synchronous motor can select
fault 2.Encoder connection error;
UVW or SIN/COS;
2.Obviate connection problem;
Data Please contact with agent or
Err 21 Data of encoder abnormity;
spillage factory;
Err 22 Reserved
Short circuit Please contact with agent or
Err 23 Output short circuit to ground;
fault to factory;

122
NICE2000 User Manual Fault Diagnosis and Countermeasures

Operate
Fault
panel Fault cause Disposal way
description
display
ground
Err
Reserved
24~29
1.Detect safety circuit, and
Safety The signal of safety circuit is look over its state;
Err 30
circuit off cut. 2.Detect that exterior power
supply is natural or not;
1.Check if the drive chain is
Drive chain ruptured.
Err 31 Drive chain is ruptured;
off 2. Check if the drive chain
protection act.
1.Check if the contact is
Contact
Contactor burn out the contact burned out or not;
Err 32 conglutinati
conglutination; 2. Check if the contact
on
feedback switch gets stuck.
1. Check if the brake can not
open really.
Err 33 Brake fault Open brake fault;
2. Check if the brake
protection switch cannot act.
1.Check if the left handrail
Left handrail runs at abnormal speed;
The speed of left handrail
Err 34 speed 2.Check if the left handrail
shows abnormity;
abnormity speed test sensor works
abnormal;
1.Check if the right handrail
Right
runs at abnormal speed;
handrail The speed of right handrail
Err 35 2.Check if the right handrail
speed shows abnormity;
speed test sensor works
abnormity
abnormal;
1.Check if the up step running
speed is abnormal, or lost;
Err 36 Up step loss Up step loss;
2.Check if the up step loss
sensor works abnormal;
Down step 1.Check if the down step
Err 37 Down step loss;
loss running speed is abnormal, or

123
Fault Diagnosis and Countermeasures NICE2000 User Manual

Operate
Fault
panel Fault cause Disposal way
description
display
lost;
2.Check if the down step loss
sensor works abnormal;
1.Check if the motor works
Mainframe
The speed of mainframe is well;
Err 38 speed test
abnormal; 2.Check if the mainframe
fault
speed sensor works well;
1.Check if reverse will happen
Anti-reverse Prevent down running in up in the up running process;
Err 39
fault running process. 2.Check if anti-reverse switch
work well;
When running switch to
Motor speed
Err 41 variable frequency running, Properly reduce F6-02.
tracker fault
the tracking process intermits.

8.2 Common faults and disposal

The following faults may occur during the use of the inverter, please refer to the
methods described below to perform the fault analysis:

1 No display after power-on

a Check if the input power supply of the inverter is consistent with its rated
voltage through multimeter. If there is something wrong, please remove it.

b Check if three-phase rectifying bridge is intact. If the rectifying bridge has

been exploded, please seek technical service.

c Check if the CHARGE indicator is on. If the indicator is off, the fault will be
in the rectifying bridge or the buffering resistance part. If the indicator is on,
then the fault may be in the switch on/off part, please seek technical
service.

2 Air switch trips off after power-on

a Check if short circuit or grounding phenomenon exists in the input power.

b Check if the rectifying bridge has been destroyed; if it is broken, seek

professional help.

3 Motor’s refusal to work after the inverter is running

124
NICE2000 User Manual Fault Diagnosis and Countermeasures

a Check if there is balanced three-phase output between the U, V, and W. If

there is, the motor wiring has been damaged, or the motor is blocked up
due to mechanical cause.
b There is output but three-phase is not balanced. It means that the inverter
drive board or the output modules are damaged. Please seek help.

c If there is no output, the inverter drive board or the output modules are
damaged. Please seek help.

4 Inverter work normally after power on, but the air switch jump after
running.
a Check if there is short circuit between output modules. If there is, seek
help.

b Check if there is short circuit or grounding between the motor wiring. If

there is, seek help.

c If tripping happens occasionally and the distance between motor and

inverter is quite long, consider add output AC reactor.

125