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Aaron Banks - kEYbANK

Aaron Banks is seeking a position that utilizes his experience in finance and banking. He has over 15 years of customer service experience handling loans, mortgages, and lending documentation. Banks is proficient in Microsoft Office applications and is located in Buffalo, NY.

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Karan Desai
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89 views4 pages

Aaron Banks - kEYbANK

Aaron Banks is seeking a position that utilizes his experience in finance and banking. He has over 15 years of customer service experience handling loans, mortgages, and lending documentation. Banks is proficient in Microsoft Office applications and is located in Buffalo, NY.

Uploaded by

Karan Desai
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Aaron Banks

307 Trenton Ave Buffalo, NY


14201
(716) 614-2099
abanks21@yahoo.com
About Myself:

 I'm an organized and detail-oriented professional with working experience in finance


and banking industry as well as possess excellent communication both verbal and
written.
 Handled mortgage, loan and lending documentation, auto loans, dealing with
payment and providing excellent customer service.
 Proficient in using Microsoft office applications, such as MS Excel, Word and Outlook
etc.

 Local to Buffalo, NY and available to start with 1 week of notice upon job offer.
 Available for interview with 1 – 2 days’ notice.

Objective:

 To grow with a company that will challenge and reward my skills and talents.
 A company that will utilize my experience and allow me the opportunity to grow with
the company.

Education:
GED with some College
Skills:

 Excel (Less than 1 year)


 Microsoft Excel (Less than 1 year)
 Microsoft Office (Less than 1 year)
 Ms Office (Less than 1 year)
 Powerpoint (Less than 1 year)
 Verbal and written communication.
 Public Relations.
 Microsoft excel, Word, PowerPoint and Microsoft Office.

Professional Experience:

Finish Line (Part


Time) May 2019 –
October 2019

Customer Service / Sales Associate

 Built relationships with customers to increase likelihood of repeat business.


 Recommended merchandise to customers based on their needs and preferences.
 Greeted customers in a timely manner while quickly determining their needs.
 Completed all cleaning, stocking, and organizing tasks in assigned sales areas.

Fiserv
Oct 2018 – Apr 2019

Customer Service

 Processed payments, assisted with billing codes and vehicles recoveries and
purchasing.
 Gave accurate and appropriate information to answer questions.
 Troubleshoot issues resolved complaints.

Sagent Lending

Customer service / Collections Specialist

 Assisting clients with payments.


 Leasing questions in regards to their accounts.

Macy's
Mar 2018 – Jun 2018

Customer Service Associate

 Assisted customers with returns of merchandise.


 Assisted with purchasing and ordering products in store and online.

Ranstad
Staffing
May 2017 – Dec 2017

Customer Service Representative

 Assisting customer with online transfer and adjustments.


 Assisting with account management and fee adjustments.

Aerotek
Services
Aug 2008 – Mar 2016
Customer Service Representative

 Being a Customer Service representative has been a great experience.


 With the training received through the years, also been a Customer Service
Supervisor.
 The skills acquired through the years has helped to succeed and become better in
this field.

Aerotek
Services
Aug 2008 – May 2009

Collections Specialist

 Duties included but not limited to - Calling customers / debtors to collect on past due
accounts.
 Accounts ranged from bank accounts, target accounts and Auto loans.
 Also handled inbound calls from customers to make payments on various past due
accounts.

Installs
Incorporated
Sep 2006 – Feb 2007

Customer Service Agent / Dispatcher

 Duties included but not limited to - Setting up installation of appliances and or


electronics purchased by customers.
 Calling technicians to set up scheduling for installs and repairs for customers.
 Also making job schedules for technicians.

Capital Management
Inc. Oct
2004 – Oct 2005

Collection Representative

Point Caller

 Duties included but not limited to - Calling customers / debtors to set up


appointments to make payments.
 Setup payment methods and dates to help the customer /debtor make payments that
would benefit them and work with their pay period.
 Refinancing and informing different information in regards to mortgage.
 Helped people how to use escrow, assisted with property tax.
 Duties also included but not limited to skip tracing customers/debtors, to find out
where they lived worked and also to get the best contact info for them.

ICT
Group
Aug 2004 – Oct 2004

Customer Service Agent

 Duties included but not limited to - Handling inbound calls assisting customers with
home refinancing.
 Assisting customer with third party loans and title information.
 Handled calls from customers asking for information on charged off accounts.

Teletech Holding
Inc. A
pr 2003 – Apr 2004

Customer Service Representative

 Duties included but not limited to - Handling inbound calls for Verizon Wireless.
 Assisting customers with new account activations.
 Assisting customers questions in regards to new phone purchases and plan options
that best fit their needs.

Customer Service Representative / Supervisor /


Trainer Mar 1999 – Mar 2003

 Duties included but not limited to - Handling inbound calls for Sprint Wireless.
 Assisting customers with new activations, billing information and plan options that fit
their budget.
 Trained and supervised new hires to the company.

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