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Republic of the Philippines
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DEPARTMENT OF PUBLIC WORKS AND HIGHWAYS ()~, t%, -ll>~
CENTRAL OFFICE
Manila

,~AR 1 0 2020
DEPARTMENT ORDER ) SUBJECT: Redefining the Duties and
) Responsibilities of Central, Regional

NO. 46 ~ and District Engineering Offices in the

Implementation of the Communication
Series of 202~~'~ Network and Application Systems

In line with our effort to conduct continuing review of the duties and responsibilities of offices
involved in the implementation of the Department Wide Area Communication Network and in
order that the said communication system will be used in a manner that is cost effective and
supportive of the objectives of the Department, the duties and responsibilities of the Central,
Regional and District Engineering Offices in the implementation of the DPWH Communication
Network and Application Systems are hereby redefined as follows:

1. Definition of Terms

For purposes of this Department Order, the following terms shall mean as defined
below:

1.1 Call accounting - a system that monitors and records telephone usage for
inbound and outbound calls.

1.2 Communication network - the transfer of information among interconnected

computers.

1.3 Generator set - also known as genset, is an equipment that produces electrical
power that can be utilized during power interruptions.

1.4 Hardware - all equipment involved in the operations of a computer system,

including, but not limited to, computers, data communications equipment,
workstations, smartphones, tablets and various peripherals such as printers and
plotters.

1.5 Information and Communication Technology (leT) - is often used as an extended

synonym for Information Technology (IT), but is a more specific term that
stresses the role of unified communications and the integration of
telecommunications (telephone lines and wireless signals), computers as well as
necessary enterprise software, middleware, storage, and audio-visual systems,
which enable users to access, store, transmit, and manipulate information.

1.6 Network equipment - devices used in computer network such as, but not limited
to, servers, data switches, routers, modems/multiplexers, automatic voltage
regulator, computers and other peripherals.

1.7 Peripherals - a piece of equipment, such as printer, that can be connected to a

computer.
 Department Order No. ..!/:!L, series of 2020
Page 2 of 5

1.8 Server - a type of computer that provides centralized access or services in a

network.

1.9 Software - all programs involved in the operation of a computer system,

including, but not limited to, operating systems, data communicationssoftware,
database management systems and applications software.

1.10 Structured cabling - medium of data communication such as, but not limited to,
fiber optic cables, unshielded twisted pairs, conduits, connectors and I/O ports.

1.11 Wide Area Network (WAN) - a network connection between two or more offices
from different regions or geographical locations.

2. Duties and Responsibilities

2.1 Information Management Service (IMS)

2.1.1 Technology Support Division

2.1.1.1 Direct and oversee the responsibilities of the Regional IT

Support Officers (RITSOs).

2.1.1.2 Superviseand monitor the activities of RITSOs.

2.1.1.3 Evaluate the performance of the RITSOs.

2.1.1.4 Manageand maintain the wide area network which includes the
network infrastructure, enterprise servers and technology for
both voice and data.

2.1.1.5 Ensure that mission-critical networks are operational and that

downtimes, if unavoidable, are reduced to the minimum.

2.1.1.6 Ensure the security of the server/network room, building/floor

distributors, structured cabling and other facilities that are
essential to the operations of the communication network.

2.1.1.7 Assume responsibility and accountability of the leT equipment,

structured cabling, and other facilities used for the
communication network.

2.1.1.8 Ensureavailability of backup power (genset and UPS)to support

the communication network facilities during power interruptions
or blackouts.

2.2 Regional and District EngineeringOffices

2.2.1 Regional Directors and District Engineers

2.2.1.1 Ensurethat the appointed Information Technology Officer I and

Computer Programmer II in the Regional Office and the
Computer Maintenance Technologist II in the District
Engineering Office are acting full-time Regional and District IT
Support Officers.
 Department Order No. 4(, ~series of 2020
Page 3 of 5

2.2.1.2 Shall course through to the IMS for concurrence, the evaluation
and screening of candidates for the above positions, if vacant,
to ensure that the ones hired have the requisite technical
competence demanded by the position.

2.2.1.3 Furnish IMS, copies of the performance ratings for the above
positions.

2.2.1.4 Ensure that this Department Order and other ICT-related

Department Orders are followed accordingly.

2.2.2 Regional and District IT Support Officers

2.2.2.1 Manage and maintain the network infrastructure, servers and

technology for both voice and data in their respective area of
jurisdiction.

2.2.2.2 Ensure that mission-critical networks are operational and that

downtimes, if unavoidable, are reduced to the minimum.

2.2.2.3 Ensure the security of the server/network room, building/floor

distributors, structured cabling and other facilities that are
essential to the operations of the communication network.

2.2.2.4 Assume responsibility and accountability of the ICT equipment,

structured cabling, and other facilities used for the
communication network.

2.2.2.5 Provide support for application deployment and training.

2.2.2.6 Ensure that the backup procedures provided by IMS for all
databases and files stored on servers are implemented as per
schedule.

2.2.2.7 Ensure that the preventive maintenance activities and checklist

provided by IMS for all ICT equipment and facilities are
implemented as per schedule.

2.2.2.8 Ensure availability of backup power (generator set and UPS)to

support the communication network facilities during power
interruptions or blackouts.

2.2.3 Regional IT Support Officers

2.2.3.1 Direct and oversee the responsibilitiesof the District IT Support

Officers (DITSOs).

2.2.3.2 Supervise and monitor the activities of DITSOs.

2.2.3.3 Evaluate the performance of the DITSOs.

2.2.3.4 Coordinate ICT-related activities with the IMS.

 Department Order No. 4~',series of 2020
Page 4 of 5

2.2.3.5 Perform other duties as may be appropriate upon direction and

instruction from the concerned Head of Office and IMS.

2.2.4 District IT Support Officers

2.2.4.1 Coordinate ICf-related activities with the RITSOs.

2.2.4.2 Perform other duties as may be appropriate upon direction and

instruction from the concerned Head of Office, RITSOs and/or
IMS.

3. Cost

The cost involved in the operations of the communication network that would be
shouldered by offices shall include the following:

3.1 Human Resource and Administrative Service (HRAS):

3.1.1 Operation and maintenance expenses, which include fuel and oil cost for
backup generator in Central Office.

3.2 Information Management Service (IMS):

3.2.1 Any cost involved in the operation and maintenance on monthly recurring
charges of telephone and internet services at the Central Office and all
leased lines connecting the Central Office and the Regional and District
Engineering Offices.

3.3 Regional and District Engineering Offices:

3.3.1 One time installation cost and monthly recurring charges of telephone
service.

3.3.2 Operation and maintenance. expenses, which include fuel and oil cost for
backup generators.

3.3.3 Any cost involved in movement or replacement of network equipment and

cabling.

3.3.4 Additional network equipment and cabling for office expansion and/or
renovation.

3.4 Bureaus, Services, Project Management Offices and other Offices:

3.4.1 Any cost involved in movement or replacement of network equipment and

cabling.

3.4.2 Additional network equipment and cabling for office expansion and/or
renovation.

3.4.3 Call usage costs for National and International Direct Dialing (NDD/IDD).
 Department Order No. 4b ~series of 2020
Page 5 of 5

4. Training

On-the-job training will be provided by the IMS to all Regional and District IT Support
Officers as part of the implementation of the Communication Network and Application
Systems. The IMS may provide additional training as the need warrants it.

This Order supersedes Department Order No. 135, Series of 2014 and shall take effect
immediately.

~~--
MARK A. VILLAR
Secretary

11.1.2 RGG/NSP
Department of Public Works and Highways
Office of the Secretary

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