Importance of Non-Verbal Communication in Courtroom
Importance of Non-Verbal Communication in Courtroom
ABSTRACT
Although a relatively new area of scientific study,
theory and research on nonverbal communication in the courtroom has
produced important findings for students and practitioners in five
key areas: voire dire and jury analysis; opening and closing
statements; client demeanor and direct examination;
cross-examination; and judge demeanor and communication. During
"voire dire," attorneys should build rapport with potential jurors by
using warm nonverbal behaviors such as close distances, eye contact,
and soft vocal tones. Research suggests that good rapport may be
associated with an interactants' adopting similar postures
(mirroring), speech styles, facial expressions, and patterns of
coordinated movement. In general, an attorney's delivery is likely to
be helped by suc:1 factors as a moderately fast speech rate, fluent
speech, strong eye contact, channel consistency, confident and varied
tones, a direct and conversational style, natural gestures, the
avoidance of body adaptors, and purposeful movement. With regard to
the jury's assessment of a client, research shows that
attractiveneLs, attire, physical features, and body language are all
important. In contrast to direct examination, cross examination calls
for nonverbal tactics that discredit the witness; body language is
used to intimidate or demean the witness. Finally, judges may signal
to the jury through body language how they feel about a defendant's
case. A functional model, consisting of 16 enumerated points, assumes
that nonverbal signals combine to serve important communicative
goals. (Contains 32 references and one figure.) (TB)
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Abstract
courtroom environment and introduces a functional model that explicates the process
deliberation of a jury. Although a relatively new area of scientific study, findings are
available pertaining to the role of nonverbal communication in five key areas: voire dire
and jury analysis; opening and closing statements; client demeanor and direct examination;
body of research are presented in the form of several propositions but should be qualified
in view of the fact that few studies have been done in the courtroom context.
3
The Importance of Nonverbal Communication in the Courtroom
It is now well documented that nonverbal signals serve many functions necessary for
effective human interaction. Some of the most important of these are: (a) expressing our
identity (e.g., culture, personality, gender, values, etc.); (b) communicating our attitudes
as basic emotions such as anger, joy, fear, etc.); (c) creating first impressions of ourselves
and stereotyping others; (d) structuring and facilitating the flow of an interaction (e.g.,
nonverbal actions serve as the "traffic signals" which direct the turn- taking among
speakers and listeners); (e) influencing others; (f) assisting in the production and
comprehension of speech; and (g) allowing us to engage in deception and to send "mixed"
messages (see Burgoon, Buller, & Woodall, 1989 for an extensive analysis of these
functions).
contexts, little has been done to synthesize what we know about the impact of nonverbal
communication in the courtroom environment. This is unfortunate in light of the fact that
few contexts depend more on the uses of both spoken and unspoken discourse. Indeed the
judgments of attorneys, jurors, clients, witnesses, and judges are heavily influenced by the
prospective juror may hang in the balance. As LeVan (1984) points out:
trial. It is constantly present end being asserted, yet the attorney is often unaware of
4
its existence. Gestures and facial expressions are transmitted and observed by every
individual in the courtroom. The attorney in her opening statement uses gestures and
eye contact to persuade the jury. The judge silently communicates her feelings about
the case to the jury through her posture and facial expressions. The client unwittingly
sends messages to the jury through his general appearance and the clothing he wears.
A witness on the stand, under the scrutiny of the jury, reveals more through fidgeting
with his clothes and shifting his body than he does through his testimony. (p.83)
In this essay I will begin by examining what we now know, from empirical research,
about the importance of nonverbal communication with respect to: voire dire and jury
analysis, opening and closing statements, client demeanor and witness examination, cross
examination, and judge demeanor and communication. These findings have clear
implications for both students and practitioners interested in communication and the legal
nonverbal communication in the courtroom that explicates the manner in which juries may
will include a number of propositions that mfiy be useful in guiding future research.
There are numerous recommendations about the way attorneys should conduct
themselves during voire dire in order to build rapport with and elicit information from
potential jurors. Building rapport includes the use of "warm" nonverbal behaviors (e.g.,
close distances, eye contact, smiles, soft vocal tones, etc.) and the avoidance of
2
antagonistic cues (e.g., sarcastic tones, turning away, intimidating gestures, etc.). There is
also a growing body of evidence that various forms of synchrony and motor mimicry may
feelings. These findings suggest that rapport may be associated with interactant's adopting
similar postures (mirroring), speech styles, facial expressions, and patterns of coordinated
Getting prospective jurors to open up/self-disclose also requires the use of certain
the effects of anxiety and nonverbal involvement behavior, for instance, Remland and
Jones (1989) found that interviewees spoke significantly longer in response to the personal
questions of an interviewer when the interviewer used a direct body orientation, vocal
backchannels, head nods, and eye contact than when the interviewer did not. This effect
was obtained regardless of whether or not subjects were apprehensive about participating
in the interview. Matlon (1988) offers one cf the more thorough discussions of nonverbal
communication during voire dire. Among some of his specific suggestions are for
attorneys to avoid: standing too close or too far from the individuals who are being
questioned (about 3-6 feet is recommended), interrupting, using an angry tone of voice,
and staring.
Since true feelings and attitudes are more likely to be conveyed nonverbally than
verbally, what a prospective juror says in response to a question may be less informative
than how it is said. People generally have more conscious control over their words than
their nonverbal signals. In this regard, facial expressions, gaze behavior, voice changes,
6 3
and body movements -- especially when they are not consistent with what has been said- -
ought to be deciphered. These nonverbal messages might reveal the true attitudes (and
thus biases) of prospective jurors toward the attorney, the defendant, or the crime. In
addition, the ability to detect deception may prove useful (Mahn 1988). The research on
this, however, will be discussed in the section below on the topic of cross-examination.
The persuasive skills of the attorney must include the ability to deliver a statement in a
credible manner. More than two decades of research on speaker credibility and nonverbal
that tend to increase or decrease audience judgments of how dynamic, sincere, and
competent a speaker is (see Burgoon, Buller, & Woodall, 1989 for a review of this
literature). Also, several studies in the courtroom context show that perceptionS of
nonverbal communication.
moderately fast speech rate, fluent speech, strong eye contact, channel consistency, (i.e.,
avoiding contradictions between one's words and facial expressions as well as between
two different nonverbal channels such as one's voice and body movements), confident and
varied tones, a direct and conversational style, natural gestures, the avoidance of body
adaptors (self-touch), and purposeful movement (Burgoon, Buller, & Woodall, 1989). In a
recent investigation, Burgoon, Birk, and Pfau (1990) analyzed the nonverbal behavior of
undergraduate students who were assigned to deliver in-class persuasive speeches. They
7 4
discovered, in part, that speakers were judged as more persuasive when they exhibited
greater vocal pleasantness (e.g., pitch variety and fluency), kinesic/proxemic immediacy
(e.g., eye contact, body lean, orientation), facial expressivenes, and kinesic relaxation
The subject of effective nonverbal style in opening and closing statements has also
received considerable attention (Matlon, 1988; Rieke & Stutman, 1990). Several studies
are available that have investigated the impact of an attorney's speaking style on credibility
ratings and judgments of guilt. One study reported in Rieke & Stutman (1990) found that
"aggressive" prosecuting attorneys (fast rate of speech, a lot of eye contact, emotional
gestures, hostile vocal inflections, and high volume) were rated by jurors as more effective
than either passive or assertive attorneys. And "passive" attorneys were the least able to
obtain guilty verdicts. Barge, Schlueter, & Pritchard (1989) also studied the effects of an
they found that fluent speech increased ratings of competence, a conversational style of
rather than in a conversational style was the least succes:ful in getting a not guilty verdict.
attorney's closing remarks was examined (Hodgson & Pryor, 1984). Results indicated a
possible gender-bias in that women evalulated the female attorney less favorably (e.g., less
intelligent, less friendly, less expert, less experienced ) than they evaluated the male
attorney.
8
5
One possible application of nonverbal theory to the performance of attorneys in the
courtoom involves expectancy violations (McPeek & Edwards, 1975; Burgoon, 1983).
Briefly, the theory holds that a communicator may become more persuasive by engaging in
nonverbal behavior that violates the expectations of message recipients. This positive
outcome is most likely when the communicator is highly regarded at the outset preferred
to as "reward value"). For example, a respected attorney might gain credibility with
admiring jurors by standing closer or speaking louder than they expected. In discussing the
attire of an attorney, LaVan (1984) illustrates how this theory might work in the
courtroom: "an attorney might want to switch her conservative and conventional style of
dress for a more colorful and casual look. If she does alter her style of dress, then presents
a logical and strong argument, she might violate the jurors' expectations and thus be more
persuasive"(p. 97).
Because jurors have visual access to the defendant throughout a trial, the stereotyped
impressions they form, based on physical appearance and demeanor, can be extremely
significant to the outcome of the trial. Here, research on attractiveness, attire, physical
individuals. In particular, attractive defendants are seen as less guilty of a crime than their
unattractive counterparts (unless their looks somehow help them commit the crime), and
may tend to receive lighter sentences. This "halo effect" for appearance in the courtroom
9 6
has been examined in several studies. In one of the earliest experiments, Efran (1974)
found that, even though more than ninety percent of the subjects questioned said it would
subjects were m.,:e likely to find an unattractive student guilty of cheating than an
attractive student and were more likely to recommend harsher punishment for the
unattractive student as well. Kulka and Kessler (1978) examined the impact of physical
likely to find for the plaintiff when the plaintiff was attractive and the defendant was
unattractive than when the condition was reversed. The attractive plaintiff was also
awarded significantly more in damages than was the unattractive plaintiff. In an attempt to
study how "average" looking defendants might be treated when compared to those who
are attractive or unattractive, Solomon and Schopler (1978) reasoned that persons with
average looks may be less likely to benefit from either a halo effect (attractive persons) or
a sympathy vote (unattractive persons). Subjects were asked to evaluate a case involving a
average-looking. As expected, male subjects were influenced by the woman's looks: the
attractive woman received the shortest sentence; but the average-looking woman received
the longest.
In the special case of rape and sexual assault trials the looks of both the victim and the
perpetrator can be particularly salient to jurors who might doubt the claims of a homely
accusor, question the denials of an ugly defendant, or trust the allegations of a beautiful
victim. Afl cr reading a description of a case in which a woman is assaulted and raped
10 7
walking to her car, subjects in one study (Jacobson, 1981) were more likely to believe the
addition, if assumed guilty, the unattractive man received a much longer jail sentence than
did the attractive man. Similar results have been obtained in other studies of sexual crimes
Despite the evidence of a link between attractiveness and judicial outcome, it would
be incorrect to overlook exceptions to the general rule. In their review of the literature,
Good looking defendants may be penalized if they are on trial for a crime in which looks
2. The more serious the crime is, the less likely jurors are to be swayed by the
attractivness of a defendant. They cite the example of a study involving a traffic accident
case. When the consequence of the accident was trivial an attractive female defendant was
given a lighter sentence than an unattractive defendant; when the accident resulted in the
killing of an innocent motorist the attractive defendant actually received more punishment
3. Some research suggests that the advantage of being attractive is greatly diminished
by the process of jury deliberation. That is, even when individual jurors are biased in favor
of a good looking defendant, the bias may be held in check as a result of group interaction.
11 8
There is little empirical research on the influence of clothing in the courtroom. In
general practice. clothing and demeanor should adhere to the norms of the court which
require that all participants be respectful, attentive, and professional. Advice can be found,
in this regard, about such matters as: proper posture, wearing of uniforms, hair length,
dress color, eye glasses, use of jewelry, chewing gum, interacting with others and so forth.
In his discussion of police officers as witnesses, for instance, Waltman (1984) recommends
that officers who testify in civilian clothes should dress conservatively (e.g., suit and tie,
no flashy colors or big plaids, dresses rather than pants for women, etc.), and when
wearing a uniform should be sure it is neatly pressed and uncluttered with police
Some studies have examined the biasing effect of a defendant's facial expressions and
have discovered that it does influence perceptions of guilt, seriousness of the crime, and
severity of punishment. Savitsky and Sim (1974) varied the facial expressions of a
defendant giving testimony as either angry, happy, sad, or neutral . Results showed that
the crime (petty theft and vandalism) was viewed as less serious, the defendant was seen
as less likely to commit another crime, and the defendant received less punishment with a
sad or neutral expression than with a happy or angry face. The angry facial expression
elicited the most unfavorable reaction. Forgas, O'Connor, & Morris (1983) also studied
the impact of facial expression from the perspective of the "what is beautiful is good"
hypothesis. That is, if a smiling face is viewed as more attractive than an unsmiling face,
smiling might elicit more positive perceptions--it might result in a halo effect. In their
study subjects read descriptions of a crime with photographs of the offender attached.
12 9
They found that the person in the photograph was judged as less responsible and treated
Even the facial features of a defendant have been linked to jury perceptions. For
example, some research shows that individuals with "baby-faced" features (e.g., large
eyes, small nose, small chin, bulbous forehead) tend to be seen as more innocent and naive
than their more "adult-faced" counterparts. A study by Berry and McArthur (1986)
innocence in a simulated trial. They found that defendants with babyish features were more
likely to be seen as guilty of a negligent offense (forgetting to warn a customer about the
potential hazards of a product he was selling) than defendants with mature features; but
that the reverse was true for judgments pertaining to intentional deception (misleading a
customer about the dangers of a product in order to make a sale). Apparently, baby-faced
people are seen as more likely to be negligent; mature-faced people are seen as more likely
have linked facial disfigurements to perceptions of abnormal or deviant behavior (see, for
With respect to the impact of a defendant's physical appearance on a jury, Rieke and
Stutman (1990) caution against overestimating the effect. They identify two important
factors: (a) As the severity of a crime increases, the impact of appearance decreases; and
(b) the impact of appearance is likely to be far less significant in cases with strong
13 10
Since direct examination of witnesses is a matter of credibility, the material here is
similar to that discussed above concerning opening and closing statements (e.g., eye
contact, fluent speech, natural gestures, avoiding self-touch, etc.). Of special significance,
perhaps, is the need for nonverbal-verbal consistency in the delivery of emotional content
(i.e., if one is discussing something sad one should look and sound sad). And, one should
avoid nonverbal behaviors known to be associated with the stereotype of a liar (e.g.,
shifting gaze, squirming in seat, fidgeting, perspiring, etc.), or of an evasive person (e.g.,
lack of spontaneity, overly long pauses, etc). Hemsley and Doob (1978) found, for
instance, that a witness testifying on behalf of a defendant was judged as less credible
when looking slightly downward while speaking (gaze aversion) than when looking
directly toward his audience. The defendant was also more likely to be seen as guilty when
the witness averted his gaze than when it wag maintained. A study by Pryor and Buchanan
(1984) examined the impact of a defendant's level of anxiety (presented during testimony
as high, moderate, or low) on juror ratings of credibility and the jury's verdict. The
defendant's level of anxiety was manipulated by varying the degree of self-touching, eye
contact, and speech hesitations. The defendant was seen as most credible and least guilty
condition.
in the area of emotional contagion. In short, the basic thesis holds that individuals may
"catch" the emotions of those around them and that some persons may be more suseptible
to this phenomenon than others. Hatfield, Cacioppo, and Rapson (1994) have recently
summarized this body of research. They found sufficient evidence to support a theory of
emotional contagion which, in part, suggests that: (a) people tend to mimic the emotional
expressions of others (e.g., voices, facial expressions, postures, movements); (b) the actual
experience of emotion is affected by the feedback resulting from such mimicry; (c) as a
result, people tend to "catch" others' emotions. In addition, individuals may vary in their
tendencies to be infected. They hypothesize, based on the available literature, for example,
that people should be more likely to catch the emotions of others if : their attention is
riveted on the others' expressions, they are interdependent rather than independent in their
orientation to others, they are able to read the emotions of others, and they are
emotionally expressive. The potential implications of this work for the courtroom seem
obvious in that jurors are placed in a highly charged, emotion-laden environment. A typical
courtroom strategy in recent years has been for defense attorneys to portray their clients
as "victims" of some kind of abuse (i.e., the "abuse as an excuse" scenario). Presumably, if
jurors are made to feel the despair of the defendant, they may be less likely to render a
Cross Examination
In contrast to direct examination, attorneys here use nonverbal tactics to discredit the
witness; to damage rather than build credibility. In addition, nonverbal signs of deception
become especially important. First, with respect to credibility, the attorney often uses
advisable for persons likely to evoke the sympathy of a jury, e.g., children, disabled,
elderly, etc.). A great deal is known about the power and dominance conveyed through:
15 12
staring, loud vocal tones, frowns, pointing gestures, close distances, indirect orientation,
deliberate silence, smiles, and so forth. Indeed. these "nonverabal displays of status" are
subtle signs of disrespect (Remland, 1982) and although they can be used to intimidate,
some research suggests that overly "hostile" cross-examination tactics may reduce an
attorney's perceived effectivness (Gibbs, 1987). While an attorney may use nonverbal
tactics to "ruffle" the witness, it is equally important that the attorney's nonverbal behavior
movements, etc.) in order to maintain the poise required for enhanced credibility.
Because persons have less conscious awareness of and control over the nonverbal
channel of communication than the verbal channel, their nonverbal messages may be more
truthful than their spoken words. In order to detect deception, special notice might be
made of changes in what seem to be the ten most reliable nonverbal indicators: vocal
pitch, hesitations, speech errors, response length, blinking, pupil dilation, adaptors,
channel discrepancies (Burgoon, Buller, & Woodall, 1989), false smiles, and illustrators
(Ekman, et al., 1991). However, this is an area where attempts to apply the research to
actual courtoom situations may not be advisable. Cautions about trying to detect
1. For comparison purposes, accurate "baseline" readings are needed (i.e., how often
16 13
people often look like they're lyina when they feel they're not being believed (what Ekman
4. It is likely that, even under the best of circumstances, the error rate will be
unacceptably high. Even "confident" lie detectors usually don't exceed a 50-60 percent
success rate.
The nonverbal behavior of the judge during a trial has been investigated to determine
what it may reveal and the effects it may have on the jury. One study found that the gaze
pattern of the judge may be informative (Dorch and Fontaine, 1978). Specifically, that the
race of the judge influenced who was looked at (i.e., black judges gazed most at white
defendants; white judges gazed most at black defendants), and that the longer a judge
gazed at a defendant, the greater the defendant was fined if found guilty.
nonverbal expectancy effects. That is, when judges believe a defendant is guilty they may
signal that belief nonverbally to the jury through facial expression, tone of voice, and
various other actions. Research shows that these cues can influence the verdict of a jury
(Hart, 1991; Blank, et al., 1985). As Blanck, Rosenthal, and Cordell note: "It is possible
that when judges expect or predict a certain trial outcome, they intentionally or
unintentionally "appear" to behave toward jurors in a way that indicates what they think
the outcome should be, thereby setting into motion behaviors and trial processes that
17 14
increase the likelihood of the occurrence of a certain trial outcome" (p. 91). In some
cases, documented bias in the form of a judge's nonverbal communication can be sufficient
grounds for appeal (Blanck, et al., 1992; LeVan, 1984). In the most far reaching study to
date, Blanck, Rosenthal, and Cordell (1985) examined videotapes of five California
Municipal Court judges delivering final jury instructions to jurors in 34 actual criminal
trials. In part, their results indicated that the nonverbal behavior of the judges was biased
by the criminal records of defendants. As they observe: "The findings suggest that the
subtle nonverbal cues of the judge might "leak" the judge's expectations for trial outcome,
expectations perhaps (but not necessarily) formed from the judge's knowledge of the
important communicative goals. In the context of a jury trial, the model presented here
shows how the nonverbal behaviors of attorneys, clients, witnesses, and judges function to
influence jurors during the trial. Figure 1 depicts the primary elements in the me lel. As the
distinct ways to influence the outcome of a trial by jury. These nonverbal signals can: (a)
alter judgments of credibility; (b) facilitate self-disclosure; (c) foster attitudes of liking or
disliking; (d) spread emotions; and (e) produce expectancy effects. Each of these functions
:Rri, in turn, directly influence the members of a jury, whether they are aware of it or not.
Based on the available research, several propositions can be advanced, further elaborating
the a_sociation between nonverbal communication and the functions noted above:
18 15
Altering Credibility Judgments
1. The opening and closing statements of attorneys, and the testimony of witnesses
are likely to be more convincing with: fluent speech, moderately fast speech rates, eye
contact, the avoidance of inconsistencies across different channels, strong and varied vocal
tones, the use of purposeful rather than self-conscious movements, and the use of forceful
expectations of jurors.
3. Physically attractive persons may benefit from a "halo effect" whereby their looks
jurors and witnesses. But, the accurate interpretation of these signals is problematic.
behaviors associated with the stereotype of a liar (e.g., averting gaze, hesitating, shifting
6. Nonverbal displays of status and power (e.g., staring, pointing, loud speech, close
proximity, turning away, smiling, etc.) may serve to intimidate a witness during cross-
judgements of defendants than will expressions of anger or joy In some cases a defendant
.
19 16
8. Facial features can influence impressions of guilt or innocence. Persons with baby-
faced characteristics may be seen as more "innocent" than persons with mature-faced
features.. Or, they may be seen as more likely to commit certain kinds of crimes (i.e., those
Facilitating Self-Disclosure
rapport with prospective jurors and "reinforcing" cues to encourage self-disclosure from
them.
10. Attorneys and others may be able to affect jurors' attitudes toward them with the
11. The overall clothing and demeanor of witnesses is less likely to result in negative
evaluations if witnesses adhere to the norms of the court, which require all participants to
be respectful, attentive, and professional, than if they do not. This implies that individuals
avoid various forms of "rude" behavior (e.g., chewing gum, shouting, laughing, etc.) and
12. Based on the "what is beautiful is good hypothesis," jurors are more likely to be
13. Regarding the importance of physical appearance, the impact on the outcome of a
trial will lessen as the severity of the crime increases and as the strength of the evidence
increases.
20 17
Spreading Emotions
14. Members of a jury may catch and subsequently feel the emotions of key
courtroom participants.
15. Certain individuals on a jury may be more vulnerable to emotional contagion than
16. The nonverbal behavior of the judge may reveal concealed attitudes and biases
toward persons in the courtroom and may produce expectancy effects on the jury (i.e., the
judge nonverbally signals his/her expectations to the jury which influences their decision).
Conclusion
empirical research in this area is far from definitive. Many of the recommendations about
how to act and what to wear, in particular, are based either on anecdotal evidence, an
insufficient number of studies, or studies conducted outside the courtroom context. Thus,
the findings reported here should be interpreted with considerable caution. Indeed, almost
without exception, weaknesses in the ecological validity of the research (e.g., use of
college students as jurors, unrealistic stimulus materials, rendering decisions without real
This is a relatively new area of scientific research however, that is bound to attract the
interest of scholars across an array of disciplines. Perhaps the functional model offered
here can provide a useful focus for those interested in studying the pervasive influence of
18
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Sources of Targets of
Influence Nonverbal Signals Functions Influence
26