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Week 2: Chapter 1: Interpersonal Communication

The document discusses principles of communication and interpersonal communication. It covers self-concept, self-awareness, self-esteem, impression management, communication principles like being purposeful, transactional, using packages of signals, and being a process of adjustment. It also discusses communication involving content and relationship dimensions, ambiguity, and being punctuated. It outlines six areas of human communication from intrapersonal to mass communication. Finally, it discusses perception, stereotypes, listening, listening styles, and differences in communication styles between men and women.

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Nur Aziera Md Shah
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52 views

Week 2: Chapter 1: Interpersonal Communication

The document discusses principles of communication and interpersonal communication. It covers self-concept, self-awareness, self-esteem, impression management, communication principles like being purposeful, transactional, using packages of signals, and being a process of adjustment. It also discusses communication involving content and relationship dimensions, ambiguity, and being punctuated. It outlines six areas of human communication from intrapersonal to mass communication. Finally, it discusses perception, stereotypes, listening, listening styles, and differences in communication styles between men and women.

Uploaded by

Nur Aziera Md Shah
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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WEEK 2 : CHAPTER 1

INTERPERSONAL COMMUNICATION
Objectives :

Self Concept, Self


Awareness & Self Process of Self
Esteem Disclosure

The Way
Nature and
Impressions are
Working
Formed and
Perception
Managed
PRINCIPLE OF COMMUNICATION

Communication is PURPOSEFUL

• Acquire knowledge

Communication is TRANSACTIONAL

• Interaction is both sender and receiver

Communication is PACKAGE of SIGNAL

• Combination of verbal and non verbal communication

Communication is PROCESS of ADJUSTMENT

• Intercultural communication
PRINCIPLE OF COMMUNICATION

Communication is INVOLVE CONTENT and RELATIONSHIP


DIMENSIONS
• Understanding of understanding and feeling of others

Communication is AMBIGOUS

• Message with more than one meaning – interpreatation

Communication is PUNCTUATED

• Continuous process
SIX (6) AREAS of HUMAN COMMUNICATION

ORGANIZATION MASS
INTRAPERSONAL INTERPERSONAL SMALL GROUP
PUBLIC
AL
COMMUNICATIO COMMUNICATIO
N N
Talk to Between TWO Three to TEN Formal Exceed than 10 EXTREMELY
YOURSELF person people Communication People LARGE
To gain AUDIENCE
confidence,to To INFLUENCE, To DISCUSS, to To INFROM,To To PERSUADE,
think, to reflect To SHARE, To SHARE,to give to INFORM, to To entertain,to
PLAY SOCIALIZE INSTRUCTION, ENTERTAIN PERSUADE
To INCREASE
PRODUCTIVIT
Y

W H Y ?
ACTIVITY
1. SCAN QR CODE BELOW
2. Find you pair and complete the JOHARI WINDOW template
3. Write a conclusion about yourself based on JOHARI WINDOW activity
Intentionally letting the other person know who you are
by communicating self revealing information
WHEN IT’S
HAPPEN ?
IT CAN BE A
DANGER!!!
PERCEPTION

STEREOTYPES
Interpretation-E
Stimulation Organization Memory Recall
valuation

EXAMPLE :
We May Assume a Homeless Person is Uneducated and
Dangerous , Someone Only Interested in Taking Money
from Public Funds and Not Working
Refers to stereotypes as “pictures in our heads.”
LISTENING
Receiving

Responding Understanding

STAGES IN
LISTENING

Evaluating Remembering
FILL UP THIS SURVEY…
STYLES EFFECTIVE LISTENING

Emphatic and Active and


objective Nonjudgmental Surface and Polite and inactive
listening and critical depth listening impolite listening
• Seek to
listening • Focus verbal and • Avoid interrupting • Reflecting back
understand both • Keep an open nonverbal ;maintain eye perceived
thought and mind messages contact meaning to the
feelings speaker
Traits of Differing Non-Listeners
However, before we discuss your listening styles any further, let's identify some typical
"non-listeners." The following represents a small group of listening profiles or personalities who, in
fact, do not listen effectively.

The impatient listener continually interrupts to ask a question or express an opinion. This is the
individual who suddenly thrusts his hand into the air and begins to wave it frantically. The speaker
often has not finished a sentence or a thought when interrupted by this impatient listener. Being an
inquisitive listener is a positive trait, where questions are asked at the appropriate time. The
impatient listener usually asks questions at the wrong time, before all the facts or information are
known.

The know-it-all is the listener who always insists on finishing your sentence or thought for you. He
or she does not raise a hand but merely blurts out your concluding words from a sentence or phrase.
Obviously, if this person is focused on completing your sentence, much of the information being
transmitted will never be heard.

The jumper is the listener who jumps to conclusions before all of the information is known. If a
speaker is giving a 15-minute talk, about five to 10 minutes into the discussion, this individual
already has the answer or the conclusion without listening to the complete discussion.
Men
Women • Build more • Interrupt more
rapport • Change topics
• More listening more
cues • Like to show their
• More eye contact expertise more
• Often play down • Goal : Accord
expertise respect
• Goal:To be liked

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