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(QSP-QA-08) Process For Internal Rejection Handeling

This document outlines the process for handling internal rejection of non-conforming products. [1] The process is applicable to identify and dispose of non-conforming products at all stages from incoming to finished goods. [2] The process owner is the Head of Quality. [3] Key steps include calculating daily internal rejection parts per million (PPM), analyzing higher rejection rates to identify root causes, taking corrective actions, reviewing actions with management, and updating documents. The process aims to control non-conforming parts and continuously improve product quality.

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MUNENDRA SHAKYA
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2K views4 pages

(QSP-QA-08) Process For Internal Rejection Handeling

This document outlines the process for handling internal rejection of non-conforming products. [1] The process is applicable to identify and dispose of non-conforming products at all stages from incoming to finished goods. [2] The process owner is the Head of Quality. [3] Key steps include calculating daily internal rejection parts per million (PPM), analyzing higher rejection rates to identify root causes, taking corrective actions, reviewing actions with management, and updating documents. The process aims to control non-conforming parts and continuously improve product quality.

Uploaded by

MUNENDRA SHAKYA
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 4

QUALITY SYSTEM PROCESS DOC. No.

: QSP/QA/08
REV. No. : 00
TITLE: PROCESS FOR INTERNAL REJECTION HANDELING DATE : 01.02.2020

Revision History

Change
Approved Affected Revision
Date Changes Made Made By
By (HOD) Section No.
(MR)

Document Ownership and Timelines

Internal Rejection
Title Date of Origin
Handling
Document Prepared By

Document Issued By

Document Approved By

Document Classification " Internal document"

Prepared By: Issued By: Approved By:

1. TURTLE DIAGRAM:-

Page 1 of 4
QUALITY SYSTEM PROCESS DOC. No. : QSP/QA/08
REV. No. : 00
TITLE: PROCESS FOR INTERNAL REJECTION HANDELING DATE : 01.02.2020

With What Resources? With Who? (Competence/ Skills /Training)

 Red Bin Table  Skilled Inspector


 Identification Tag  Knowledge of Defect
 Computer
 Knowledge of problem Solving Techniques.

Process Owner
PROCESS INPUT HOD- QUALITY PROCESS OUTPUT

 Non-Conforming products  Identified Non-conforming


(internal/Customer) products/Suspected products
 Suspected products  Internal Issue/Problem and
 Unidentified products without Corrective Action Report
inspection status.  Customer Issue/Problem and
 Repaired Products PROCESS Corrective action Report.
 Re-worked Products  Implemented Correction /
 Customer specific CONTROL OF NON- Corrective Action
requirements CONFORMING (NC)  Work Instruction for Re –
 Acceptance criteria PARTS work / Repair
 Identification Stickers/tag  Disposition
 Risk Analysis & Opportunity

Team Members

 Quality Executives

With what Methods? With what Key Criteria?

 Detect Non-conforming product from Receipt  Rejection PPM


inspection stage and communication to supplier and
follow for actions.
 Detect Non-conforming product from In-process/
Final/Layout /received after customer complaint and
inform quality.
 Carry out data analysis and corrective actions as
appropriate to prevent re-occurrence and fill report.

2. PROCESS SCOPE:-

Page 2 of 4
QUALITY SYSTEM PROCESS DOC. No. : QSP/QA/08
REV. No. : 00
TITLE: PROCESS FOR INTERNAL REJECTION HANDELING DATE : 01.02.2020

This process is applicable to establish a system for identification and disposition of non-
conformingproduct at all stages i.e., Incoming, In-process & Finished stage and non-conformances found
at supplier and customer return.

3. PROCESS OWNER: - HOD- QUALITY

4. DEFINITIONS/ABBREVIATION:- NC- NON- CONFORMING


CAR- CORRECTIVE ACTION REPORT
CSR- CUSTOMER SPECIFIC REQUIREMENT

5. PROCESS DESCRIPTION:-

Sr.
Activity Responsibility Ref. Doc.
No.

5.1 Calculation of internal rejection PPM on daily basis from daily QA ----
rejection Report
5.2 Select higher rejection for analysis by referring:

- More than the target PPM line of Internal rejection PPM on daily
Basis

5.3 Analysis shall be done, using any problem-solving techniques.


Record of the analysis shall be maintained.

5.4 After identification of root cause take corrective action

5.5 After Corrective Action, review to be done with MD.

5.6 Update related documents & check effectiveness of action


----
taken.

6. KEY PERFORMANCE INDICATORS:-

 Rejection PPM

7. REFERENCE DOCUMENTS & RECORDS:-

Page 3 of 4
QUALITY SYSTEM PROCESS DOC. No. : QSP/QA/08
REV. No. : 00
TITLE: PROCESS FOR INTERNAL REJECTION HANDELING DATE : 01.02.2020

Sr. Format/ Doc. No.


No. Description Retention period Responsibility
(if any)

01 Daily Rejection Report 03 Year Head QA

02 Daily PPM Tracking Report 03 Year Head QA

---------

Page 4 of 4

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