National College

 
 
 TVET: Information Technology (IT)
 

Information Technology Support service Level I

N In School Training
Code Title
o Hr
ICT ITS1 01
1 Connect Hardware Peripherals 40
0710
ICT ITS1 02
2 Install Software Application 40
0710
ICT ITS1 03
3 Record Client Support Requirements 40
0710
ICT ITS1 04
4 Protect Application or System Software 40
0710
ICT ITS1 05 Maintain Equipment and Software Inventory and
5 40
0710 Documentation
ICT ITS1 06
6 Operate Personal Computer 125
0710
ICT ITS1 07
7 Apply Quality Standards 25
0710
ICT ITS1 08
8 Work with Others 25
0710
ICT ITS1 09
9 Receive and Respond to Workplace Communication 25
0710
ICT ITS1 10
10 Demonstrate Work Values 25
0710
ICT ITS1 11
11 Develop Understanding of Entrepreneurship 25
0710
ICT ITS1 12
12 Apply 5S Procedures 25
0710
Total 475

Information Technology Support service Level II

 Hr = In school
N
Code Title Training
o
Hr
ICT ITS2 01
1 Operate-Database-Application 70
1110
ICT ITS2 02
2 Update-and-Document-Operational-Procedures- 40
1110
ICT ITS2 03
3 Administrate Network and Hardware Peripherals 75
1110
ICT ITS2 04
4 Care-for-Network-and-Computer- 75
1110
ICT ITS2 05
5 Access and Use Internet 25
1110
ICT ITS2 06
6 Implement-Hardware-Maintenance-Procedures- 60
1110
ICT ITS2 07
7 Maintain-Equipment-and-Consumables- 60
1110
ICT ITS2 08 Apply-Problem-Solving-Techniques-to-Routine-
8 45
1110 Malfunction
ICT ITS2 09
9 Participate in Workplace Communication 10
1110
ICT ITS2 10
10 Work-in-Team-Environment 10
1110
ICT ITS2 11
11 Develop Business Practice 10
0710
ICT ITS2 12
12 Apply Continues Improvement Process(Kaizen) 10
0710
Total 490

Hardware and Network Servicing Level III

Hr = In school
N
Code Title Training
o
Hr
ICT HNS3 01
1 Gather-Data-on-Business-Requirements 25
1110
ICT HNS3 02
2 Determine-Best-Fit-Topology- 50
1110
ICT HNS3 03
3 Configure-and-Administer-Server- 100
1110
ICT HNS3 04
4 Create-Technical-Documentation- 25
1110
5 ICT HNS3 05 Monitor-and-Administer-Stem-and-Network-Security- 50
 1110
ICT HNS3 06
6 Provide-First-Level-Remote-Help-Desk-Support- 50
1110
ICT HNS3 07
7 Identify-and-Resolve-Network-Problems- 100
1110
ICT HNS3 08
8 Monitor-Implementation-of-Work-plan-/Activities 10
1110
ICT HNS3 09
9 Conduct-/-Facilitate-User-Training- 30
1110
ICT HNS3 10
10 Apply-Quality-Control 10
1110
ICT HNS3 11
11 Lead-Small-Teams 10
1110
ICT HNS3 12
12 Lead-Work-place-Communication 10
1110
ICT HNS3 13
13 Improve Business Practice 10
0108
ICT HNS3 14 Maintain Quality System and Continues Improvement
14 10
0108 Process(Kaizen)
Total 490

Hardware and Network Servicing Level IV

Hr = In school
N
Code Title Training
o
Hr
ICT HNS4 01
1 Plan-and-Organize-Work 2
1110
ICT HNS4 02
2 Assist-with-Policy-Development-for-Client-Support 21
1110
ICT HNS4 03
3 Build-Internet-Infrastructure 40
1110
ICT HNS4 04
4 Migrate To New Technology 2
1110
ICT HNS4 05
5 Determine-Maintenance-Strategy 150
1110
ICT HNS4 06
6 Establish-Quality-Standards 2
1110
ICT HNS4 07
7 Utilize-Specialized-Communication-Skills 2
1110
ICT HNS4 08
8 Develop Individuals and Team 2
1110
ICT HNS4 09
9 Manage and Maintain Small/Medium Business Operations 20
0108
 ICT HNS4 10 Maintain Quality System and Continues Improvement
10 2
0108 Process(Kaizen)
Total 243