Project Title: “--------------------“

Submitted by

Student’s Name:

Regd. No:
Session: 2009-10

Project Report submitted in partial fulfilment for the degree of

Master of Business Administration

Under the guidance of

Name of Internal Guide:

Designation:

Institute of Business & Computer Studies

Siksha ‘O’ Anusandhan University

Designed by Dr. U. S. Mishra, Associate Professor, IBCS

 Company Certificate or External Guide Certificate

Designed by Dr. U. S. Mishra, Associate Professor, IBCS

 Internal Guide Certificate
Prof. ……………………….
Professor/Asst. Professor / Lecturer
IBCS, SOA University

Certificate
This is to certify that Mr. / Ms. …………….., having regd No………. has
done this research project work on “………………….” and submitted the re-
port in partial fulfilment for the degree of Master of Business Administration
to IBCS, SOA University, Bhubaneswar under my supervision and guidance.

His / her report is the record of original work done by him / her. To the
best of my knowledge, no part of the content of this report has been submitted
for any degree by him / her or any body else to any other University or Insti-
tution.

Date : - / / 2010

Place : - Bhubaneswar (Prof………………….)

Project Guide

Designed by Dr. U. S. Mishra, Associate Professor, IBCS

 Declaration

I, Mr./Ms………………, hereby declare that the project report submitted by

me entitled, “……………….” in the partial fulfilment for the degree of MBA to

IBCS, SOA University, Bhubaneswar, is the record of original work done by

me. No part of the content of this report has been submitted to any

institution / university for the award of any other degree. Previous works in

this field have been duly acknowledged as and when they have been referred.

Date : - / /2010

Place : - Bhubaneswar (Name & Signature of the Student)

Designed by Dr. U. S. Mishra, Associate Professor, IBCS

 Acknowledgements

(Acknowledge anyone who has helped you in your work such as your super-
visor, technical support staff, fellow students or external organisations. Ac-
knowledge the source of any work that is not your own.)

(Name & Signature of the Student)

Designed by Dr. U. S. Mishra, Associate Professor, IBCS

 Abstract / About the Report / Summary of the Report

It is suggested that the abstract be structured as follows:

 Problem: What you tackled, and why this needed a solution

 Objectives: What you set out to achieve, and how this addressed the
problem
 Methods of Study: How you went about solving the problem
 Achievements: What you managed to achieve, and how far it meets
your objectives.

Designed by Dr. U. S. Mishra, Associate Professor, IBCS

 Table of Contents

Subject Items Page No.

Chapter-I (Introduction)
 The Prologue
 Relevance of the Study
 Research Problem (Broad Statement, Dimensions, Research Questions)
 Objectives
 Methods of Study
A. Sample Design
B. Methods of Data Collection
C. Tools & Techniques of Data Analysis applied
 Scope and Limitation
Chapter-II (Literature Review / Theoretical Background)
 Conceptual Study
 Empirical Evidences
A. International Study
B. Indian Study
Chapter-III (Company / Product Profile)
 Concerned Industry Scenario
 Current Profile of the Company / (Company Name): An Overview
 Brief Profile of Products / services of the above said company
Chapter-IV (Data Analysis and Interpretation)
 Demographic Analysis (Frequency Tables, Cross Tabulations)
 Descriptive Statistical Analysis
Chapter-V (Summary and Conclusion)
 Major Findings
 Managerial Implications
 Conclusion

Annexure
Bibliography
Sample copy of Questionnaire (if any)

Designed by Dr. U. S. Mishra, Associate Professor, IBCS

 List of Tables and Figures

Table 1: (…….. Title of Table……………..)…………………(…..Page No……….)

Table 2: (…….. Title of Table……………..)…………………(…..Page No……….)

Table 3: (…….. Title of Table……………..)…………………(…..Page No……….)

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Figure 1: (…….. Title of Figure……………..)…………………(…..Page No……….)

Figure 2: (…….. Title of Figure……………..)…………………(…..Page No……….)

Figure 3: (…….. Title of Figure……………..)…………………(…..Page No……….)

……………………………………………………………………………………………..

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Designed by Dr. U. S. Mishra, Associate Professor, IBCS

 Chapter-1 (Introduction)

1.1 First Section

Subdivide your text into sections.

1.1.1 First Subsection

If necessary, also use subsections.

1.1.2 Second Subsection

And, as required, more subsections.

1.2 Second Section

Designed by Dr. U. S. Mishra, Associate Professor, IBCS

 Bibliography
Use the Bibliography paragraph style to enter and cross-reference document references. Books 1.2,
standards 1.2, reports 1.2, journal articles 1.2, conference papers 1.2, and web pages 1.2 are con-
ventionally presented in slightly different ways.

[1] Greene, D. and Williams, P. C. Linear Accelerators for Radiation Therapy, Second Edition.
IOP Publishing Ltd., Bristol and Philadelphia, 1997.
[2] ISO. Language Of Temporal Ordering Specification, ISO 8807, International Organization for
Standardization, Geneva, 1989.
[3] Jacobson, J. and Andersen, O., editors. Software Controlled Medical Devices. SP Report
1997:11, Swedish National Testing and Research Institute, Sweden, 1997.
[4] Angur, M. G., Nataraajan, R. and Jahera, J. S. ; “Service Quality in the Banking Industry: An
assessment in a Developing Economy”; International Journal of Bank Marketing; Vol. 17,
No.3; pp. 116-123; 1999.
[5] Mishra U. S; “CRM in Banks: A Comparative Study of Public and Private Sector Banks in In-
dia”, International Conference volume on “CRM: Concepts, Tools and Applications”, conduc-
ted by ICFAI Business School, Mumbai, 14th-15th Dec, 2007.
[6] http://www.cs.stir.ac.uk/research,

Designed by Dr. U. S. Mishra, Associate Professor, IBCS