INTERVIEW GUIDE

We’re glad to invite you to interview with Amazon!

In this document, you’ll find useful information about preparing for interviews, and what the day will entail.
We Are Committed to Providing a Interview Environment to you.
我们旨在为您提供满意的面试体验。

If you require any further information please contact your Recruiter or Recruitment Coordinator.

Amazon – a place where builders can build. We hire the world's brightest minds and offer them an
environment in which they can invent and innovate to improve the experience for our customers.
We want you to help share and shape our mission to be Earth's most customer-centric company.
Amazon's evolution from Web site to e-commerce partner to development platform is driven by the
spirit of invention that is part of our DNA. We do this every day by solving complex technical and
business problems with ingenuity and simplicity. We're making history and the good news is that
we've only just begun.

Interview Tips

• Be prepared to discuss your experience and skills listed on your resume. You will be asked
for specific examples throughout your interviews. We will look for vital competencies for this
role in your past experience, which typically have 2-3 underlining Amazon leadership principles
that complement it (enclosed below). Reviewing our leadership tenets and recollecting
anecdotes from your experience to support each of those, would be helpful preparation for an
Amazon interview.

• Please ask questions if you need clarification. We want the interview process to be
collaborative and an opportunity to mutually interview. We also want to learn what it would be
like to work with you on a day-to-day basis in our open environment. If you are asked a question,
but not given enough information to solve the problem, drill down to get the information that you
need. If that information isn’t available, focus on how you would attempt to solve the problem
given the limited information you have. Often times at Amazon, we have to make quick decisions
in the absence of all of the relevant data.

• When answering questions, staying succinct and offering the necessary details would define an
effective interview. We realize it’s hard to gauge how much information is too much versus not
enough; an effective litmus test is pausing after your succinct response to ask if you’ve provided
enough detail, or if the interviewer would like you to go into more depth.

• We want to hire smart, passionate people. Please reflect on what motivated you to pursue a
career with Amazon and be prepared to speak to it. Although “Why Amazon?” is a standard type
of question, it’s not a check-the-box type of formality for us. We genuinely want to understand
what inspired you to explore an opportunity with us, so we get a better sense of who you are. It’s
also appreciated when a candidate has put thought into a few questions for the interviewer. It
goes a long way when you’ve taken the initiative to research the company prior to your interview.

• Your interview at Amazon will consist of a number of 60 minute sessions where you will
meet with a variety of people involved within the team. Usually a mixture of hiring manager,
recruiter, peers and others who you would interact with in your Amazon career. Each
interviewer will undertake a Competency based interview with you assessing directly against
Amazon’s leadership principals which are enclosed. In each instance it would be worth picking
an example where you can go into detail, as you will find that we will explore this in some
depth - although please note that concise, structured answers are prized.

• Dress Code: At Amazon we don’t have a formal dress code; we encourage our employees to
wear whatever they feel most comfortable in.

面试准备

•准备好讨论您简历上列出的经验和技能。在面试过程中，您会被问到具体的例子。我
们将在您过去的经验中寻找职位需要的关键能力，每位面试官通常会关注2 - 3个亚马逊
的领导力准则 (关于亚马逊领导力准则请参考后面的信息)。结合亚马逊的领导力准则，
回顾您的经验，并从中找到一些相关的事例来支持每一个领导力准则，这将非常有助于
您在亚马逊的面试。

•面试中如果您有任何不清楚的地方，请及时跟面试官沟通。我们希望整个的面试过程
是相互协作的。我们也非常希望通过面试了解到，与您一起工作是什么情形。在面试中
如果您被问到一个问题，面试官没有给出足够的信息，请继续向面试官提问以获取你需
要的足够信息。如果这些信息是由于某些原因无法提供的，那么就集中精力关注在您所
拥有的有限的信息基础上，如何解决这个问题。通常在亚马逊，我们需要在不具备所有
相关数据的情况下做出快速的决定。

•在回答问题的时候，尽量保持简洁，并提供必要的细节，那将会是一个更高效的面
试。我们理解有时候很难判断信息量是太多，还是不够；一个有效的判断方法是，在您
简明的回答之后暂停一下，询问面试官您是否提供了足够的细节，或者面试官还希望您
 提供更多信息。

•我们欢迎聪明、有激情的人。请您思考一下，是什么动机促使您申请亚马逊的职位，
并准备好与面试官分享这个话题。尽管“为什么选择亚马逊？”是一个很平常的面试问
题，但对我们来说这个问题很重要。我们真诚地希望了解是什么促使您申请这个职位机
会，这样有助于我们更好地了解您。同时我们也非常欢迎您向面试官提出一些问题。如
果您在面试前主动花时间去了解公司和职位的相关信息，那将会非常可贵。

•您在亚马逊的面试通常由5-6轮，每轮60分钟的面试组成，每一轮面试你将会见到团队
中担任不同职务的同事。通常包括职位经理、招聘人员、职位同事以及其他在亚马逊与
这个职位有互动的同事。每一位面试官都会基于不同的亚马逊的领导力准则，与您进行
基于胜任力的面试。在每一个领导力准则方面，您都应该选择一个具体的例子分享，您
会发现我们将与您非常深入的探讨这些具体案例——同时请注意，简洁的、结构化的答
案是非常重要的。

•着装要求：在亚马逊，我们没有着正装的要求；我们鼓励员工穿着他们觉得最舒适的
衣服。

AFTER THE DAY

Following your interview at Amazon you can expect your Recruiter to be in touch with you within a week.
You will also receive an experience feedback survey after two weeks of your on-site interview. Please take
the time to complete and return the survey because we are always looking for ways to improve our
processes. If you have any further questions or queries following your interview please get in touch with your
recruiter.

在您的面试之后，通常情况下您的招聘顾问会在面试结束后的一周内与您联系。在您的最后一轮
面试两周后，您还会收到一份面试体验反馈调查。我们诚挚的邀请您参与这个调查，因为我们一直
在寻求不断改进我们的流程。如果您在面试后有任何问题或疑问，请随时与您的招聘顾问联系。

After the interview: 在您面试结束后：

You will receive an email titled Amazon Interview Survey approximately 2 weeks after your interview. It
will take you 2-3 minutes to complete. Your feedback will be gratefully appreciated and it will also help us
to continuously improve the candidates’ interview experience with Amazon. 

在您的面试结束后 2-3 周内，您将收到一封命名为“Amazon Interview Survey”的邮件，我们诚挚地

邀请您，花费约 2-3 分钟来完成这个问卷。您的反馈对我们非常重要，也将帮助我们不断提升候选人
面试体验。
Our Leadership Principles are not just a pretty inspirational wall hanging! These principles work hard just like
we do. Amazonians use them every day, whether they are discussing ideas for new projects, deciding on the
best solution for a customer’s query, or interviewing candidates. It is just one of the things that make Amazon
peculiar.

Our Leadership Principles

Whether you are an individual contributor or a manager of a large team, you are an Amazon leader. These are our
leadership principles, unless you know better ones. Please be a leader.

Customer Obsession
Leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust.
Although leaders pay attention to competitors, they obsess over customers.
Ownership
Leaders are owners. They think long term and don’t sacrifice long-term value for short-term results. They act on
behalf of the entire company, beyond just their own team. They never say “that’s not my job”.
Invent and Simplify
Leaders expect and require innovation and invention from their teams and always find ways to simplify. They are
externally aware, look for new ideas from everywhere, and are not limited by “not invented here”. As we do new things,
we accept that we may be misunderstood for long periods of time.
Are Right, A Lot
Leaders are right a lot. They have strong judgment and good instincts. They seek diverse perspectives and work to
disconfirm their beliefs.
Learn and Be Curious
Leaders are never done learning and always seek to improve themselves. They are curious about new possibilities
and act to explore them.
Hire and Develop the Best
Leaders raise the performance bar with every hire and promotion. They recognize exceptional talent, and willingly
move them throughout the organization. Leaders develop leaders and take seriously their role in coaching others. We
work on behalf of our people to invent mechanisms for development like Career Choice.
Insist on the Highest Standards
Leaders have relentlessly high standards - many people may think these standards are unreasonably high. Leaders
are continually raising the bar and drive their teams to deliver high quality products, services and processes. Leaders
ensure that defects do not get sent down the line and that problems are fixed so they stay fixed.
Think Big
Thinking small is a self-fulfilling prophecy. Leaders create and communicate a bold direction that inspires results. They
think differently and look around corners for ways to serve customers.
Bias for Action
Speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value
calculated risk taking.
Frugality
Accomplish more with less. Constraints breed resourcefulness, self-sufficiency and invention. There are no extra
points for growing headcount, budget size or fixed expense.
Earn Trust
Leaders listen attentively, speak candidly, and treat others respectfully. They are vocally self-critical, even when doing
so is awkward or embarrassing. Leaders do not believe their or their team’s body odor smells of perfume. They
benchmark themselves and their teams against the best.
Dive Deep
Leaders operate at all levels, stay connected to the details, audit frequently, and are skeptical when metrics and
anecdote differ. No task is beneath them.
Have Backbone; Disagree and Commit
Leaders are obligated to respectfully challenge decisions when they disagree, even when doing so is uncomfortable or
exhausting. Leaders have conviction and are tenacious. They do not compromise for the sake of social cohesion.
Once a decision is determined, they commit wholly.
Deliver Results
Leaders focus on the key inputs for their business and deliver them with the right quality and in a timely fashion.
Despite setbacks, they rise to the occasion and never settle.

亚马逊领导力准则
无论您是一位普通员工还是团队经理，您都是 Amazon 的领导者。以下是我们的领导力准则，请努力成为一名优秀的领
导者。

顾客至尚
领导者从客户入手，再反向推动工作。他们努力工作，赢得并维系客户对他们的信任。虽然领导者会关注竞争对手，但
是他们更关注客户。

主人翁精神
领导者是主人翁。他们会从长远考虑，不会为了短期业绩而牺牲长期价值。他们不仅仅代表自己的团队，而且代表整个
公司行事。他们绝不会说“那不是我的工作”。

创新简化
领导者期望并要求自己的团队进行创新和发明，并始终寻求使工作简化的方法。他们了解外界动态，四处寻找新的创
意，并且不局限于“非我发明”的观念。当我们开展新事物时，我们要接受被长期误解的可能。

决策正确
领导者在大多数情况下都能做出正确的决定。他们拥有卓越的业务判断能力和敏锐的直觉.他们寻求多样的视角，并挑
战自己的观念。

好学求知
领导者从不停止学习，并不断寻找机会以提升自己。领导者对各种可能性充满好奇并付于行动加以探索。

选贤育能
领导者不断提升招聘和晋升员工的标准。他们表彰杰出的人才，并乐于在组织中通过轮岗磨砺他们。领导者培养领导人
才，他们严肃地对待自己育才树人的职责。领导者从员工角度出发，创建职业发展机制。
最高标准
领导者有着近乎严苛的高标准 — 这些标准在很多人看来可能高得不可理喻。领导者不断提高标准，激励自己的团队提
供优质产品、服务和流程。领导者会确保任何问题不会蔓延，及时彻底解决问题并确保问题不再出现。

远见卓识
局限性思考只能带来局限性的结果。领导者大胆提出并阐明大局策略，由此激发良好的成果。他们从不同角度考虑问
题，并广泛寻找服务客户的方式。

崇尚行动
速度对业务影响至关重要。很多决策和行动都可以改变，因此不需要进行过于广泛的推敲。我们提倡在深思熟虑前提下
进行冒险。

勤俭节约
力争以更少的投入实现更大的产出。勤俭节约可以让我们开动脑筋、自给自足并不断创新。增加人力、预算以及固定支
出并不会为你赢得额外加分。

赢得信任
领导者专注倾听，坦诚沟通，尊重他人。领导者敢于自我批评，即便这样做会令自己尴尬或难堪。他们并不认为自己或
其团队总是对的。领导者会以最佳领导者和团队为标准来要求自己及其团队。

刨根问底
领导者深入各个环节，随时掌控细节，经常进行审核，当数据与传闻不一致时持有怀疑态度。领导者不会遗漏任何工
作。

敢于谏言 服从大局
领导者必须要能够不卑不亢地质疑他们无法苟同的决策，哪怕这样做让人心烦意乱，精疲力尽。领导者要信念坚定，矢
志不移。他们不会为了保持一团和气而屈就妥协。一旦做出决定，他们就会全身心地致力于实现目标。

达成业绩
领导者会关注其业务的关键决定条件，确保工作质量并及时完成。尽管遭受挫折，领导者依然勇于面对挑战，从不气
馁。

Amazon Press
 America’s Best And Worst CEOs: http://www.forbes.com/sites/scottdecarlo/2012/04/04/americas-best-ceos/
 Jeff Bezos’ Top Ten Leadership Lessons: http://www.forbes.com/sites/georgeanders/2012/04/04/bezos-tips/
 #2 on Forbes “Most Innovative Global Company” list: http://www.forbes.com/special-features/innovative-companies-
list.html
 Most Reputable Company Award: http://www.businessinsider.com/amazon-is-the-most-reputable-company-in-the-world-
2011-4#ixzz1IfpPZ2jx
 Bezos receives CEO of the Year: http://www.marketwatch.com/story/ceo-of-the-year-cloud-fire-lifted-amazons-bezos-2012-
01-17?dist=afterbell
 Bezos is committed to looking beyond the short-term: http:/www.economist.com/node/21548487

We appreciate your interest in Amazon.

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