SESSION 10

1. D

The use of jargon can become a barrier because the patient may not understand and would be
unwilling to disclose ignorance of terms. Habitual use makes health professionals less sensitive
to persons who may not be familiar with the terms.

2. A

Social conversations establish that the nurse considers the patient a person in his or her own
right. Such conversation is valuable for the nurse to discover information about the patient as a
person and for the patient to discover information about the nurse as a person.

3. D

The most appropriate response of the nurse is to comfort the patient and tell him that it is normal
to feel frightened and assure to him that you’re doing everything you can, this can help to listen
his worries.

4. A

The nurse using an interpreter should focus on the patient and the patient’s emotional tones, not
the interpreter. The patient should be encouraged to ask questions. The interpreter should not
paraphrase.

5. C

Two-way communication involves feedback from the receiver to the sender. This allows the
sender to know the message was received accurately by the receiver. Communication is also
negotiated which means that the sender and receiver listen to each other, the messages then
gathers information to respond.

6. D

Yes, they have communicated. They have used non-verbal communication which refers
to gestures, facial expressions, eye contact (or lack thereof), body language, posture, and other
ways people can communicate without using language.

7. A

The unhelpful approach to communication with an older patient is having to always speak
slowly, it caused a delayed in receiving the information and providing feedback. It slower the
process of communicating.
8. D

Noisy clinical settings is an example of an environmental barrier to communication. It prevent

the message from being received clearly. Communicators who want their messages to be
received clearly and accurately will remove as much environmental noise as possible.

9. A

In a patient-centered communication strategies with older people involves the importance to

avoid assumptions about their capacity to communicate effectively because older patients have a
slower system functions due to their age . It is important to consider and respect this part to avoid
offence.

10. D

All of the following choices are barriers to communication, it interfere with or block the message
you are trying to send.