This document discusses different approaches to innovation including ideas-based, needs-based, and outcome-driven innovation. It explains that outcome-driven innovation (ODI) takes the guesswork out of innovation by first defining the job-to-be-done and quantifying unmet customer needs and outcomes before developing solutions. The ODI process involves defining the market around the job, uncovering desired outcomes, quantifying unmet outcomes, discovering opportunity segments, and deploying a winning strategy. ODI addresses flaws in other approaches by focusing on stable customer jobs and needs rather than unpredictable ideas or potentially incorrect customer feedback.
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Innovation and Strategy Formulation-Reviewer
This document discusses different approaches to innovation including ideas-based, needs-based, and outcome-driven innovation. It explains that outcome-driven innovation (ODI) takes the guesswork out of innovation by first defining the job-to-be-done and quantifying unmet customer needs and outcomes before developing solutions. The ODI process involves defining the market around the job, uncovering desired outcomes, quantifying unmet outcomes, discovering opportunity segments, and deploying a winning strategy. ODI addresses flaws in other approaches by focusing on stable customer jobs and needs rather than unpredictable ideas or potentially incorrect customer feedback.
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Innovation and Strategy Formulation
Reviewer – Module 1
Innovation = invention x commercialization Customer needs are multilayered and complex.
GOAL OF INNOVATION: devise solutions Types of Innovation: that address unmet customer needs Technology Both IBA and NBA have flaws. Process Business Model Outcome-Driven Innovation (ODI) Positioning - a methodology that takes the guesswork out Others of innovation and enables companies to consistently create products that customers Categories of Innovation: want to buy. Disruptive Incremental Need specifications must be: Lateral knowable discoverable Ideas-based Approach (IBA) valid - brainstorming ideas first and testing them if solution independent they fit customer needs unambiguous - inherently flawed measurable - will never be the most effective approach to informs the team how to create innovation customer value - remain unpredictable - Key to success: generate a larger number of must be stable over time breakthrough ideas - 1st step of the development process: IDEA Job-to-be-done Theory GENERATION - offers a stable unit of analysis - the evaluation and filtering processes are - the metrics people use to measure the flawed successful execution of the job form the - customers cannot articulate they solutions foundation of ODI process they want - introduces the types of customer needs that must be considered to gain a deep Needs-based Approach (NBA) understanding of what a customer is trying - Companies first learn what the customer to accomplish needs are, then discover which needs are unmet, and then devise a solution that The Core Functional Job-to-be-Done addresses those unmet needs. - the job the end user is trying to get done - Drawback/flaw: execution - the anchor around which all other needs are - Flaw is corrected in Outcome-Driven defined Innovation process (ODI) - Uncover needs before ideas Unique Characteristics of Functional Job: - Better than the IBA 1. Job is stable; doesn’t change over time 2. Job has no geographical boundaries Voice of the customer (VOC) 3. Job is a solution agnostic - customer’s own words regarding the product or service he/she wants - May result in the wrong inputs ODI Process 1. Define your market around the job-to-be- done 2. Uncover desired or outcomes 3. Quantify which outcomes are unmet 4. Discover hidden segments of opportunity 5. Formulate and deploy a winning strategy
Market – a group of people + the job they are trying
to get done
Market selection - process of deciding what new
markets a company should enter to establish attractive new revenue streams