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Swipecard Machine Surrender Report 8519859304

This document is a customer service report from Hitachi Payment Services detailing a merchant onboarding or support visit. It includes information such as the merchant name and address, terminal model and connectivity details, the training provided to merchant staff on terminal usage, and notes on ensuring compliance with policies like proper documentation of transactions and daily batch settlement. The merchant representative signed acknowledging receipt of training and support from the engineer.

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Ashrith Reddy D
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© © All Rights Reserved
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95 views1 page

Swipecard Machine Surrender Report 8519859304

This document is a customer service report from Hitachi Payment Services detailing a merchant onboarding or support visit. It includes information such as the merchant name and address, terminal model and connectivity details, the training provided to merchant staff on terminal usage, and notes on ensuring compliance with policies like proper documentation of transactions and daily batch settlement. The merchant representative signed acknowledging receipt of training and support from the engineer.

Uploaded by

Ashrith Reddy D
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Hitachi Payment Services Pvt. Ltd.

SI.No. 3049460
CUSTOMER SERVICE REPORT
BANK:
MERCHANT LEGAL NAME
CITY d DATSO TIME:
MERCHANT DBA NAME
ADDRESS
oztut
PINCODE O Ph
STATE
DISTANCE FROM HITACHI SSC TOM.EOCATION
goA
cONTACT PERSON NAME
PHONE NO OFFICE 1:
MOB NO 1
MOB NO 2:
KL, o S
EMAIL ID:
ACTIVIT
ACTION TAKEN/REMARK
INSTALLATION
DE-INSTALLATION
PARAMETERCHANGE
BREAK FIX
doe te Je 1gha
VERSION CHANGE
AMEX ACTIVATION
CHARGE SLIP COLLECTION
MIGRATION TSO4
OTHERS
TERMINAL OWNED BY HITACHI BANK JOTHERS PLSSPECIFY
TERMINAL MODEL 2LoM a _ SERIAL NO/ IMEI NO
swIPER S/N
OTHER ASSETS: FWP
CABLE MODEM SIM BATTERY ADAPTOR OTHER
cONNECTIvITY: PSTN COMA GPRS SIM/ESN HEX NO
MID TID
CR/DBJO
AMEX
TRAINING GIVEN ON
SALE OFFLINE TIP ADJ. vOID REFUND PRE.AUTH
JREPRINT REPORTS SETT.
TRAING GIVEN TO
2
MERCHANT RESPONSIBILITY
1 DONOTDISBURSE CASH AGAINST CREDIT CARD SHOWINGTHE TRANSACTION AS "SALETRANSACTION"
DO NOTUSE YOUR "OWN"CARDON THE EDC.USE THETERMINAL ONLY FOR AUTHORIZINGTHE TRANSACTIONS AGAINSTTHE PURCHASE
3 DO THE BATCH SETTLEMENT ON EVERYDAY BASIS TO AVOIDEXTRA CHARGES
4 DONOT ACCEPTTHECARDWHICH DOES NOT HAVE SIGNATURE ON ITSREAR SIDE
cOMPARE AND MATCH CUSTOMER'SSIGNATURE ON THE CHARGESLIP WITH THE SIGNATURE ON THE CARD
6 PRESERVE THE MERCHANT COPY OF THE CHARGE SLIP AND INvOICE OF THE TRANSACTION FOR ATLEAST 18 MONTHS FROM THE DATE OF
TRANSACTION.
7 DO NOTSPLIT THETRANSACTION
8 coLECT THE BELOW MENTIONED DOCUMENTS FROM CARD HOLDER FOR CARD TRANSACTIONS Rs.10000 & ABOVE
ANY ONE OF THE VALID PHOTO ID: COPY OF THE PASSPORT OR DRIVING LICENSE
INTERNATIONAL CARD
INVOICE COPY WITH CARD HOLDER SIGNATURE
DOMESTIC CARD VALID PHoTO ID
INVOICE COPY
9 PAPER ROus(F APPICABLE):PLEASE CALLOURHELPDESKNUMBER.ENSURE THEREIS AT LEASTONEROLINTHETERAMINAL
ME COMMENTS
YES NO
1. HAS THE SERVICE ENGINEER EXPLAINED HOW TO USETHE CHIPCARDS?
NO
2. ARE THE NAMES DISPLAYED ON THE TERM ANDIN THE CHARGESLIP CORRECT? YES
YES NO
3. HAS THE ENGINEER PASTED THE HELPDESK STICKER ON THE TERMINAL ?
NOTE: F ANY OTHER COMMENTS ABoUT THE ENGG. OR TRAINING:
ROLLS DELIVERED
SEAL & SIGNATURE OF THE MERCHANT
NAME Aedosy
ENGINEER NAME-& SIGNATURE
cONTACT NUMBER
(P.T.O.)

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