Incentivo-PREVIEW-v2 (American Express)
Incentivo-PREVIEW-v2 (American Express)
WHAT'S INSIDE
Eligibility American Express Cards issued by BDO American Express Cards issued by BDO
(active and in good credit standing). (active and in good credit standing).
Exclusions • Cathay Pacific American Express® Credit Cards • Cathay Pacific American Express® Credit Cards
• BDO Dual Gold American Express® Card • BDO Dual Gold American Express® Card
• American Express® Cashback Credit Card • American Express® Cashback Credit Card
Annual Fee
American Express
(Dollar) Corporate Cards US$50 N/A
American Express
(Peso) Corporate Cards PHP 2,500 N/A
Non-expiry of Non-expiry of
Points Validity Membership Rewards® Points Membership Rewards® Points
• 840-7400 for the American Express Corporate Cards 3. COMPREHENSIVE REWARDS PROGRAM
3. Quote the reward code of the item you wish to redeem. The Membership Rewards® Points can be redeemed for a wide selection of shopping
gift certificates, dining vouchers, gadgets, travel essential items and more.
Redemption of items from this catalogue is from January 1 to December 31, 2019 The Membership Rewards® Points can also be transferred to other loyalty
programs such as Airline Frequent Flyer and Hotel Frequent Guest Rewards
programs which will allow you to enjoy complimentary flights or hotel stays.
Each type of American Express Card has its own Reward Code for each of the featured item.
Please take note of the Membership Rewards® Codes and Points applicable to your American Express Card.
FREQUENT TRAVELLER
OPTION
HILTON HONORS
2. Enroll in the Membership Rewards® Program under the Frequent Traveler Option through our Customer Service Hotline.
3. Once enrolled, you may now convert Membership Rewards® Points to hotel loyalty points. You must be prepared to provide
your Hotel Loyalty Program membership number upon redemption.
NOTE:
Annual Frequent Traveler Option membership fee applies and is waived each year for the Platinum Card® and the American Express® Platinum Credit Card.
07 | Incentivo 2019
FREQUENT FLYER PROGRAM FREQUENT FLYER PROGRAM
1 Membership Rewards® Point = 1 Asia Mile | MR005 1 Membership Rewards® Point = 1 Mile | MR010
• Minimum Transfer = 1,000 Asia Miles • Minimum Transfer = 1,000 Miles
• Incremental Transfer = 500 Asia Miles • Incremental Transfer = 500 Miles
1 Membership Rewards® Point = 1 KrisFlyer Mile | MR007 2.13 Membership Rewards® Points = 1 Mabuhay Mile | MR009
• Minimum Transfer = 1,000 KrisFlyer Miles • Minimum Transfer = 1,000 Mabuhay Miles
• Incremental Transfer = 500 KrisFlyer Miles • Incremental Transfer = 1,000 Mabuhay Miles
NOTE:
Annual Frequent Traveler Option membership fee applies and is waived each year for the Platinum Card® and
the American Express® Platinum Credit Card.
ENRICH
www.malaysiaairlines.com
NON-FREQUENT
TRAVELLER
OPTION
11 | Incentivo 2019
GADGETS & ENTERTAINMENT GADGETS & ENTERTAINMENT
JBL SPEAKER PULSE 3 BEATS EP ON-EAR URBEATS3 SAMSUNG SAMSUNG APPLE PENCIL
• Wireless bluetooth speaker HEADPHONES EARPHONES SMART 49" TV UHD 55" TV • Length: 6.92 inches (175.7 mm)
•
with 12 hours of playtime
• On-ear headphones WITH LIGHTNING • 49"Curve UHD TV • 55" Premium UHD TV
•
measured from tip to cap
Diameter: 0.35 inch (8.9 mm)
360 degrees lightshow and sound
• Rated IPX7 Waterproof
•
•
With remote and mic
Inline call and music controls
CONNECTOR • Real 4k picture quality, • 360 design,real 4k picture quality,
• Weight: 0.73 ounce (20.7 grams)
HDR (High Dynamic Range), HDR (High Dynamic Range) elite,
• With speakerphone and • With lightning connector • Bluetooth
• Inline volume control clean cable solution powered by HDR10+
voice assistant integration • In-ear earphones; with remote and mic • Lightning connector
• Noise isolation • Smart TV (SmartThings • Clean cable solution, one remote
• JBL Connect+ • Inline calls and music control • Magnetically attached cap
• 3.5mm audio plug App Support, Smart Hub, control + voice assistant, Smart TV
44,705 POINTS | GT028 • Inline volume control Mobile to TV Mirroring) • SmartThings app support, smart hub, 25,644 POINTS | GT016
22,385 POINTS | GT022 • Noise isolation • Digital TV (ISDB-T) mobile to TV mirroring, digital TV (ISDB-T)
52,834 POINTS | GT029 • Lighting connector for audio 30,307 POINTS | GT017
26,455 POINTS | GT023 • Motion Rate 120 • Motion Rate 240
58,117 POINTS | GT030 • Sound Output 20W (L:10W, R:10W) • Sound output 40W (L:20W, R:20W) 33,338 POINTS | GT018
29,101 POINTS | GT024 23,131 POINTS | GT025
• Wireless LAN Built-In (WiFi) • Bluetooth
27,337 POINTS | GT026 • HDMI (3 ports) • Wireless LAN Built-In (WiFi)
30,071 POINTS | GT027 • USB (2 ports) • HDMI (4 ports)
• USB (2 ports)
213,030 POINTS | GT034
251,763 POINTS | GT035 292,045 POINTS | GT037
APPLE AIRPODS iPHONE XS iPHONE XS MAX iPHONE XR GOPRO FUJIFILM FITBIT VERSA
• Automatically on, automatically connected • 64GB Super Retina Display • 64GB Super Retina Display • 64GB Liquid Retina HERO 7 BLACK INSTAX MINI • Sizes:
• One-tap setup for all your Apple devices • 5.8-inch (diagonal) all-screen • 6.5-inch (diagonal) all-screen HD Display Small (5.5“ to 7.1”
• 4K/60fps max video • Real image finder, 0.37x,
• More than 24-hour battery life with OLED Multi-Touch display, HDR display OLED Multi-Touch display,HDR display • 6.1-inch (diagonal) wrist circumference)
resolution with target spot
charging case • 2436-by-1125-pixel resolution at 458 ppi • 2688-by-1242-pixel resolution at 458 ppi all-screen LCD Large (7.1” to 8.7”
• 12MP camera • Shutter speed: 1/60 sec,
• AirPods: Bluetooth connection • 1,000,000:1 contrast ratio (typical) • 1,000,000:1 contrast ratio (typical) Multi-Touch display wrist circumference)
• Voice control feature LENS:2 components
• Charging Case: Lightning connector • Splash, water and dust resistance: • Splash, water and dust resistance: with IPS technology • On-Screen Workouts
• Touch screen, HDR • 2 elements, f = 60 mm, 1:12.7
• Assistive switch control Rated IP68 (maximum depth of Rated IP68 (maximum depth of 2 meters • 1792-by-828-pixel • Connected GPS
• Waterproof to 33ft • Real image finder, 0.37x,
• System requirements: iPhone, iPad, 2 meters up to 30 minutes) up to 30 minutes) resolution at 326 ppi • Music Experience
without housing with target spot
and iPod touch models with iOS 10 or later, • A12 Bionic chip. Next generation • A12 Bionic chip. Next generation • 1400:1 contrast ratio • Bluetooth
• 8x slo-mo speed • Constant firing flash
Apple Watch models with watchOS 3 Neural Engine Neural Engine (typical) • Smartphone Notifications
• Hypersmooth, timewrap, (automatic light adjustment)
or later, Mac modelswith macOS • Dual 12MP wide-angle and • Dual 12MP wide-angle and • Splash, water • 4+ Day Battery Life
livestreaming
Sierra or later telephoto cameras. Wide angle: telephoto cameras. Wide angle: and dust resistance: 19,206 POINTS | GT046 • Heart Rate Tracking
• AirPods (each): 0.65 by 0.71 by 1.59 inches ƒ/1.8 aperture, Telephoto: ƒ/2.4 ƒ/1.8 aperture, Telephoto: ƒ/2.4 Rated IP67 (maximum 99,832 POINTS | GT043 • SmartTrack™
22,698 POINTS | GT047
(16.5 by 18.0 by 40.5 mm) aperture. 2x optical zoom; aperture. 2x optical zoom; depth of 1 meter up • Personalized Reminders
117,983 POINTS | GT044 24,968 POINTS | GT048
• Charging Case: 1.74 by 0.84 by 2.11 inches digital zoom up to 10x digital zoom up to 10x to 30 minutes) • Sleep Tracking & Stages
(44.3 by 21.3 by 53.5 mm) • 1080p HD video recording • 1080p HD video recording at 30 fps or 60 fps. • A12 Bionic chip. Next 129,782 POINTS | GT045 • Swimproof & Tracks Swims
at 30 fps or 60 fps. Slo-mo video support for 1080p generation Neural Engine • Cardio Fitness Level
37,168 POINTS | GT019 Slo-mo video support for 1080p at 120 fps or 240 fps • 12MP wide-angle camera. • Guided Breathing Sessions
43,926 POINTS | GT020 at 120 fps or 240 fps • iOS 12 operating system Wide angle: ƒ/1.8 aperture. • Syncs Wirelessly
48,319 POINTS | GT021 • iOS 12 operating system • Dual SIM (nano-SIM and eSIM) Digital zoom up to 5x
• Dual SIM (nano-SIM and eSIM) • 1080p HD video recording 57,099 POINTS | GT040
303,431 POINTS | GT004 at 30 fps or 60 fps. Slo-mo 67,481 POINTS | GT041
276,245 POINTS | GT001 358,600 POINTS | GT005 video support for 1080p 74,229 POINTS | GT042
326,472 POINTS | GT002 394,461 POINTS | GT006 at 120 fps or 240 fps
• iOS 12 operating system
359,119 POINTS | GT003
• Dual SIM (nano-SIM and eSIM)
208,094 POINTS | GT007
245,929 POINTS | GT008
270,522 POINTS | GT009
POWER MAC CENTER ABENSON TOY KINGDOM TEMPUR MARKS AND TOBY'S
GIFT CHEQUE P1,000 GIFT CERTIFICATE GIFT CARD GIFT CERTIFICATE SPENCER GIFT CERTIFICATE
• Accepted in all P1,000 P1,000 P1,000 GIFT CERTIFICATE P1,000
Power Mac branches • Accepted in all Abenson branches • Accepted in all • Accepted in the following P1,000 • Accepted in all Toby's branches
5,441 POINTS | GT151 Toy Kingdom branches Tempur stores: Shangri-La, Greenbelt 5,
5,441 POINTS | GT160 • Accepted in all Marks and 5,441 POINTS | GT163
Bonifacio High Street (Fort),
6,431 POINTS | GT152 5,441 POINTS | GT166 Spencer branches
6,431 POINTS | GT161 Ayala Mall Vertis North, 6,431 POINTS | GT164
7,074 POINTS | GT153 6,431 POINTS | GT167 Ayala Malls The 30th, 5,441 POINTS | GT154
7,074 POINTS | GT162 7,074 POINTS | GT165
One Bonifacio High Street &
7,074 POINTS | GT168 6,431 POINTS | GT155
Design Center of Cebu
(2/F Tempur Showroom) 7,074 POINTS | GT156
SPIRAL STARBUCKS
THE BISTRO GROUP CIRCLES EVENT CAFÉ SPIRAL NIU BY VIKINGS EDSA SHANGRI-LA STARBUCKS THE MOMENT
GIFT CERTIFICATE GIFT CERTIFICATE GIFT CERTIFICATE GIFT CERTIFICATE MANILA'S HEAT GIFT CERTIFICATE GROUP OF
P2,000 P2,000 P2,000 • Accepted at NIU by Vikings. RESTAURANT P2,000 RESTAURANTS
• Accepted in T.G.I. Friday's, Italliani's, • Accepted at Circles Event Café, • Accepted at Spiral, Sofitel
6/F SM Aura Premier, LUNCH VOUCHER • Accepted in all GIFT CERTIFICATE
26th Street corner Mckinley
Baker & Cook (Conrad Hotel),
•
Makati Shangri-La
For dine-in only
Philippine Plaza
Parkway, Taguig • Accepted at Edsa Shangri-La Heat The Starbucks branches P2,000
Fish & Co. Concept (SM Mall of Asia, • For dine-in only •
• Accepted at NIU The Podium. Applicable for lunch from Mondays 10,048 POINTS | GT187
Trinoma Mall, Uptown & Mckinley), • Accepted in the following
10,048 POINTS | GT175 10,048 POINTS | GT169 5/F The Podium, 12 ADB Ave, to Saturdays
Denny's, Krazy Garlik (Greenbelt), 11,875 POINTS | GT188 establishments: 8 Cuts Burgers
Ortigas Center, Mandaluyong • Valid for one (1) person only
Bulgogi, Texas Roadhouse 11,875 POINTS | GT176 11,875 POINTS | GT170 (Greenbelt, SM Megamall,
• Accepted for Weekday / 13,063 POINTS | GT189
(Uptown Mall & Conrad Hotel), 12,246 POINTS | GT172 Serendra, Salcedo, SM Mall of Asia,
13,063 POINTS | GT177 13,063 POINTS | GT171 Weekend / Holiday Lunch
Village Tavern, Watami, Alabang Town Center, Promenade,
and Dinner Buffet 14,473 POINTS | GT173
Modern Shanghai (SM Mall of Asia), Rockwell), Manam (Netpark,
Buffalo Wild Wings 9,859 POINTS | GT178 15,920 POINTS | GT174 Greenbelt, Greenhills, Fairview,
SM Mall of Asia), Ooma (Greenbelt,
10,048 POINTS | GT184 11,652 POINTS | GT179 Greenhills, SM Megamall, Bonifacio
11,875 POINTS | GT185 12,818 POINTS | GT180 Global City, Salcedo, Rockwell),
Mess Hall (Chino Roces), Shawa
13,063 POINTS | GT186
Wama (Rockwell), P.H.A.T. Pho
(Rockwell), Din Tai Fung (SM
Megamall, Bonifacio Global City &
Rockwell), Mecha Uma (Bonifacio
Global City), Bank Bar (Bonifacio
Global City)
10,048 POINTS | GT181
11,875 POINTS | GT182
13,063 POINTS | GT183
Full Annual
Fee Waiver
Full Annual 50% Annual
Fee Waiver Fee Waiver
Basic Card 9,000 points
MG136
Basic Card 13,300 points 6,700 points
MG128 MG129
Full Annual
Fee Waiver
Full Annual 50% Annual
Fee Waiver Fee Waiver 9,000 points
Basic Card MG138
Basic Card 22,800 points 11,400 points
MG132 MG133
Supplementary Card 4,500 points
MG139
37 | Incentivo 2019
4.3 The Frequent Traveler Option Annual Fee is waived each year for the Platinum Card and a. Express Cash and other Services – Express Cash, American Express Travelers permit the transfer of unused Points to another Basic Card Account in the 9.2 All description of Rewards Items in the Membership Rewards® Catalogue are based on
the American Express Platinum Credit Card Cardmember. Check purchases, Emergency Check Cashing, any kind of Express Cash Cardmember’s name, subject always to such conditions as BDO may impose in its sole the information provided by the supplier.
b. Fees and Charges – Charges for dishonored check payments, financial charges, late discretion, including (without limitation) adjustment to the number of points to reflect 9.3 Rewards Items photographed in the Membership Rewards® Catalogue may differ
5. Points Earned in the Program payment charges, interest charges and collection charges, cash advance, cash differences between the programs concerned. slightly in color, perceived size, or texture from the actual items to be delivered to the
5.1 Every American Express Cardmember enrolled in the Program will earn one Point in the advance fees, card replacement fees, sales slip retrieval fees, installment 6.4 Subject to these Terms and Conditions, if a Cardmember voluntarily cancels his/her Basic Cardmembers.
Program Account. pre-payment fee, refund fee and check cancel replacement fee Card, the unused Points in the Program Account may be redeemed up to 60 days from 9.4 Any additional arrangements made in connection with any reward will be the sole
c. Marketing Promotion – Rewards Express Claim, acquisition/activation cash credit, the date of voluntary cancellation. Only rewards items under the Program—NFTO responsibility of the Cardmember.
Spend to item delivery charge, online shopping rebate and promotion Item Cost category can be redeemed. Conversion of points to air miles and/or hotel loyalty points 9.5 The validity for use of gift vouchers will be based on the validity period indicated in the
Card Types
Earn 1 Point d. Internal Installment – Balance Transfer, EasyPay Cash, Cash-it-Easy, Balance is not allowed. gift vouchers. The validity period may vary per merchant partner.
Platinum Card, American Express Gold Card US$1 Convert, EasyPay Convert and EasyPay Insurance Installment 6.5 Subject to these Terms and Conditions, if a Cardmember’s Card is involuntarily 9.6 The Cardmember shall be responsible for the cost of goods and services purchased in
and American Express Green Card e. Auto Charge and Charge on Demand transactions cancelled, the unused Points in the Program Account will be forfeited at the same time. excess of the value noted on the voucher.
American Express Gold Corporate Card and US$1 f. Casino, Betting or Gambling transactions, cryptocurrency, remittance or money transfer 9.7 Shopping, dining and other rewards in the form of gift vouchers must be redeemed in
American Express Corporate Card (USD Currency) 5.5 Points earned by Supplementary Cards will accrue automatically to the Basic Card 7. Notice of Accumulated Points the Philippines, unless otherwise stated.
American Express Platinum Credit Card*, P45 Account upon which the Supplementary Cards are issued. 7.1 BDO will notify the Basic Cardmember in the monthly Card statement of the number of 9.8 Issuance of a travel, dining or hotel rewards certificate does not constitute a
American Express Gold Credit Card, 5.6 Points earned in any Program Account do not constitute Property of the Cardmember Points earned under the Program up to the Point Accumulation cut-off date that reservation. The rewards certificate holder is responsible for making all reservations
American Express Credit Card and are not transferable by operation of law or otherwise to any other person or entity immediately precedes the cycle cut-off date of the billing period to which the said and notifying the participating merchant of the reward(s) that they will redeem.
and Blue from American Express and, save as this is expressly provided otherwise, by these Terms and Conditions, monthly Statement relates. 9.9 Hotel rewards include the cost of a standard room, unless otherwise stated. Prior
American Express Gold Corporate Card and P45 cannot be transferred to or combined with any other Program. 7.2 A charge by a Cardmember that occurs after the Point Accumulation cut-off date but booking is essential and subject to room availability. Some blackout dates may apply.
American Express Corporate Card (Php Currency) 5.7 Points earned can only be redeemed in the Philippines into Membership Rewards® before the cycle cut-off date of the billing period to which a monthly Statement relates 9.10 All Rewards Items shall be dispatched by courier to the last known billing address or
offered in the Philippines and are not transferable to any other Membership Rewards® may not be reflected as earning Points on that Statement, and the Points earned will alternate address of the Basic Cardmember within twenty one (21) banking days from
To illustrate, please see the following examples of calculation of Points: program. Cross market redemption is strictly prohibited. then be reflected in the Statement for the following billing period. the date of redemption. For delivery of Rewards Items (including Gift Vouchers) at the
a. Points are calculated on the basis of each Charge rather than the sum of Charges 5.8 Every American Express Card Account will earn points separately. Points earned on Basic Cardmember's given residential address, the Basic Cardmember understands
billed in a Statement of Charge. separate Accounts, all are in the same Basic Cardmember’s name may not be 8.Redeeming Points and agrees that anyone living/staying in that address is authorized to receive the
b. A Charge that results in a point calculation will be rounded down. consolidated for the purpose of redemption. On a case to case basis, BDO may permit 8.1 Only a Basic Cardmember, whose Card Account(s) is active and in good credit standing Rewards Items in his/her behalf. Unless otherwise instructed by the Basic
c. For American Express Charge Cards (Platinum Card, American Express consolidation of Points with other Basic Card Account (same currency), subject always at the time of redemption can redeem Points. Cardmember, only the redeeming Basic Cardmember, or in his absence, his/her
Gold Card and American Express Green Card), non-US Dollar Charges earn to conditions as BDO may impose in its sole discretion. 8.2 To redeem Points, the Cardmember should call the Customer Service Hotline and authorized representative will be allowed to receive the Rewards Item.
Points based on the equivalent US Dollar amount billed and reflected in the Monthly 5.9 Adjustments will be made to the Points in the Cardmember’s Program Account if there inform the Customer Service Officer of the reward(s) selected. The Customer Service 9.11 Whenever a Basic Cardmember instructs delivery to himself or herself only, the delivery
Billing Statement. are any credit(s), including those arising from returned goods or services or from billing Officer will guide the Cardmember through the redemption process. should be made to the redeeming Basic Cardmember. Should the Basic Cardmember
d. For American Express Credit Cards (American Express Platinum Credit disputes, or debit(s) erroneously posted to a Cardmember’s Account. 8.3 Upon accumulating the required number of Points for the selected reward item(s), a not be around to receive the Rewards Item, he/she must prepare the following
Card*, American Express Gold Credit Card, American Express Credit Card 5.10 Points earned on the Program Account have no cash or monetary value. Cardmember can redeem the reward item(s). documents to be presented/submitted to the courier service provider:
and Blue from American Express), foreign currency charges earn Points based on 8.4 Upon redeeming of a reward, the Cardmember releases BDO, its subsidiaries and a. Letter of Authorization in favor of the authorized representative duly signed by the
the equivalent Philippine Peso amount billed in the Statement. 6. Expiry of Points affiliates from any and all liability in respect of the redemption or use of such reward or Basic Cardmember authorizing the former to receive/accept delivery of Rewards
*The American Express Platinum Credit Card Cardmembers with Dual Currency 6.1 There is no expiry date for Points earned by a Cardmember while participating in the other participation in the Program. Item on behalf of the Basic Cardmember; and
feature will earn 1 Membership Rewards Point for every US$1 charged to his/her Card. Program (even where transferred from the Program—Non-Frequent Traveler Option 8.5 Points in a Cardmember’s Program that have been redeemed for any reward in the b. Presentation of the Basic Cardmember's and authorized representative's proof of
5.2 The following Charges are eligible for earning Points: category to the Program—Frequent Traveler Option) as long as the Basic Program including a transfer of Points to participating Transfer Partner’s program, identification (should be acceptable to BDO) with photocopy thereof to be
a. Goods and Services Charges – Retail, Mail Order/Telephone Order, Internet/Online, Cardmembers and Accounts are kept in good standing. However, BDO reserves the cannot be cancelled nor transferred back into the Cardmember’s Account once submitted to the delivery/courier service provider.
EasyPay Installment (in-store installment) and Service Merchants (gas stations, right to institute an expiry date for Points whether Points have already been earned or redemption is accepted by BDO. 9.12 A Cardmember is given twenty four (24) hours from the date of receipt of the Rewards
drugstores and supermarkets) earned thereafter. 8.6 Information supplied on the redemption of certain rewards may be used by BDO or the Item(s) to report damaged/defective Rewards Item. If reporting of the
b. Annual Card Fee (applicable to Platinum Card, American Express Gold Card 6.2 If any Account is not in good standing, the Points earned in the Program Account may merchants that provide the rewards for administrative and marketing purposes without damaged/defective Rewards Item exceeds the 24-hour limit, the warranty of the
and American Express Green Card Cardmembers only) be forfeited. The Program Account may also be cancelled or Points earned may be obtaining further consent from the Cardmember. supplier within the warranty period remains valid. Without prejudice to the warranties
5.3 The basis for the computation of earned Membership Rewards® Points on installment forfeited due to the Cardmember’s failure to adhere to the Terms and Conditions from the supplier, the 24-hour period is on top of the applicable warranty of the Items.
transactions shall be the monthly amortization already posted into the Card Account. governing the Card Account. 9. Redeeming Non-Frequent Traveler Option Rewards Certain products are covered by applicable product warranties. As such, a
Outstanding installment transactions not yet posted into the Card Account are 6.3 If a Cardmember who has more than one Basic Card Account voluntarily cancels any 9.1 All Rewards Items are subject to availability and supplier's or manufacturer's Cardmember is then responsible to bring the damaged/defective Rewards Item to the
therefore not considered as having earned Membership Rewards® Points. such Card Account, the Cardmember shall not be entitled to transfer unused Points to restrictions. BDO has the right to change the Rewards Items, if unavailable, with accredited Service Center.
5.4 The following charges are not eligible for accruing Points: another American Express Basic Card Account. On a case by case basis, BDO may Rewards Items, with the same specifications and Points but only upon confirmation of
the affected Cardmembers.
40 | Incentivo 2019
23F BDO Corporate Center Ortigas
12 ADB Avenue, Ortigas, Mandaluyong City, 1550, Philippines BDO Unibank, Inc. is regulated by the Bangko Sentral ng Pilipinas:
americanexpress.com.ph Tel No. (02) 708-7087; Email: consumeraffairs@bsp.gov.ph