Telecom Regulatory Authority of India

The Indian Telecom Services Performance Indicators

July – September, 2020

New Delhi, India

21st January, 2021

Mahanagar Doorsanchar Bhawan,

Jawahar Lal Nehru Marg, New Delhi-110002
Tel: +91-11- 23221856, Fax: +91-11- 23236650
Website: www.trai.gov.in
 Disclaimer

The Information and Statistics contained in this report are derived from
variety of sources, but are mainly reliant on data obtained from Service
Providers. This report does not constitute any commercial or other
advice. No warranty, representation or undertaking of any kind,
expressed or implied, is given in relation to the information and statistics
contained in this report.
 Table of Contents
Snapshot ......................................................................................................... i
Trends at a Glance .......................................................................................... xi
Introduction .................................................................................................xiii
Chapter 1 : Subscription Data ..........................................................................1
Section A : Access Services - An Overview ........................................................ 2
Section B : Wireless Services.......................................................................... 13
Section C : Wireline Services .......................................................................... 23
Section D : Internet Services .......................................................................... 34
Section E : Other Value Added Services - PMRTS & VSAT …………………….....46
Chapter 2 : Revenue and Usage of Wireless Services.......................................49
Chapter 3 : Financial Data of Telecom Services Sector ...................................59
Chapter 4 : Quality of Service (QoS) ............................................................... 64
Section A: Quality of Service Performance of Wireless Service Providers.......... 65
Section B: Quality of Service Performance of Wireline Service Providers .......... 74
Section C: Quality of Service Performance of Broadband Service Providers ..... 82
Chapter 5 : Performance of Cable TV, DTH and Radio Broadcasting Services.. 85
Annexures .....................................................................................................94
Annexure 1.1: Wireless Subscriber Base ......................................................... 95
Annexure 1.2: Wireline Subscriber Base ......................................................... 96
Annexure 1.3: Service Area and Operator-wise details of PCOs ....................... 97
Annexure 1.4: Service Provider-wise details of Village Public Telephones ........ 99
Annexure 1.5: Internet Service Provider(ISP)-wise Internet Subscriber base….101
Annexure 1.6: List of Service Providers which reported IP Telephony Minutes.111
Annexure 1.7: Service Area-wise PMRTS subscriber Base ............................ .112
Annexure 2.1: Revenue & Usage of Wireless Services – License Service Area wise
Statistics ............................................................................... 113
Annexure 4.1: Performance of QoS Parameters for Cellular Mobile Services .. 114
Annexure 4.2: Performance of QoS Parameters for Basic (Wire-line) Services..116
Annexure 4.3: Performance of QoS Parameters for Wireline Broadband
Services................................................................................. 119
Annexure 5.1: MRP of pay channels, offered by broadcasters to subscribers as
reported to TRAI… ................................................................. 122
Annexure 5.2: List of Major MSOs / HITS Operators ..................................... 133
Annexure 5.3: List of Pay DTH Operators ..................................................... 133
Annexure 5.4: List of existing 104 cities with operational FM Radio Stations in
India ..................................................................................... 133
Index of Tables & Charts ..................................................................... 140
 Snapshot
(Data as on Q.E. 30th September, 2020)
Telecom Subscribers (Wireless+Wireline)
Total Subscribers 1,168.66 Million
% change over the previous quarter 0.70%
Urban Subscribers 644.26 Million
Rural Subscribers 524.39 Million
Market share of Private Operators 88.61%
Market share of PSU Operators 11.39%
Tele-density 86.22%
Urban Tele-density 138.25%
Rural Tele-density 58.96%
Wireless Subscribers
Total Wireless Subscribers 1,148.58 Million
% change over the previous quarter 0.69%
Urban Subscribers 626.16 Million
Rural Subscribers 522.42 Million
Market share of Private Operators 89.35%
Market share of PSU Operators 10.65%
Tele-density 84.74%
Urban Tele-density 134.37%
Rural Tele-density 58.74%
Total Wireless Data Usage during the quarter 25,227 PB
Number of Public Mobile Radio Trunk Services (PMRTS) 63,901
Number of Very Small Aperture Terminals (VSAT) 2,95,261
Wireline Subscribers
Total Wireline Subscribers 20.08 Million
% change over the previous quarter 1.34%
Urban Subscribers 18.10 Million
Rural Subscribers 1.98 Million
Market share of PSU Operators 53.65%
Market share of Private Operators 46.35%
Tele-density 1.48%
Rural Tele-density 0.22%
Urban Tele-density 3.88%
No. of Village Public Telephones (VPT) 68,606
No. of Public Call Office (PCO) 1,55,182

i
 Telecom Financial Data
Gross Revenue (GR) during the quarter `68,228 Crore
% change in GR over the previous quarter 2.05%
Adjusted Gross Revenue (AGR) during the quarter `45,707 Crore
% change in AGR over the previous quarter 3.58%
Share of Public sector undertakings in Access AGR 7.02%
Monthly Average Revenue Per User (ARPU) for Access Services `103.87
Internet/Broadband Subscribers
Total Internet Subscribers 776.45 Million
% change over previous quarter 3.66%
Narrowband subscribers 50.14 Million
Broadband subscribers 726.32 Million
Wired Internet Subscribers 24.36 Million
Wireless Internet Subscribers 752.09 Million
Urban Internet Subscribers 474.11 Million
Rural Internet Subscribers 302.35 Million
Total Internet Subscribers per 100 population 57.29
M
Urban Internet Subscribers per 100 population 101.74
Rural Internet Subscribers per 100 population 33.99
Broadcasting & Cable Services
Number of private satellite TV channels permitted by the Ministry of
I&B for uplinking only/downlinking only/both uplinking and 911
downlinking
Number of Pay TV Channels as reported by broadcasters 327
Number of private FM Radio Stations (excluding All India Radio) 367
Number of total active subscribers with pay DTH operators 70.70 Million
Number of Operational Community Radio Stations 310
Number of pay DTH Operators 4
Revenue & Usage Parameters
Monthly ARPU of Wireless Service `96.87
Minutes of Usage (MOU) per subscriber per month - Wireless Service 761 Minutes
Total Outgoing Minutes of Usage for Internet Telephony 182.58 Million
Wireless Data Usage
Average Wireless Data Usage per wireless data subscriber per month 11.96 GB
Average revenue realization per subscriber per GB wireless data
during the quarter
`10.95
_______________________________________________________________
* For ARPU explanation please refer to footnote on Page 52

ii
 Executive Summary

1. The number of telephone subscribers in India increased from

1,160.52 million at the end of Jun-20 to 1,168.66 million at the
end of Sep-20, registering a growth rate of 0.70% over the previous
quarter. This reflects Year-On-Year (Y-O-Y) decline rate of 2.22%
over the same quarter of the last year. The overall Tele-density in
India also increased from 85.85% as in QE Jun-20 to 86.22% as in
QE Sep-20.

Trends in Telephone subscribers and Tele-density in India

2. Telephone subscribers in Urban areas increased from 636.83

million at the end of Jun-20 to 644.26 million at the end of Sep-20
and Urban Tele-density also increased from 137.35% to 138.25%
during the same period.

3. Rural telephone subscribers increased from 523.69 million at the

end of Jun-20 to 524.39 million at the end of Sep-20 however,

iii
 Rural Tele-density remained same i.e. 58.96%, as it was during
last quarter June, 2020.

4. Out of the total subscription, the share of Rural subscription

decreased from 45.13% at the end of Jun-20 to 44.87% at the end
of Sep-20.

Composition of Telephone Subscribers

5. With a net increase of 7.88 million subscribers during the quarter,

the total wireless subscriber base increased from 1,140.71 million
at the end of Jun-20 to 1,148.58 million at the end of Sep-20,
registering a growth rate of 0.69% over the previous quarter.
However, wireless subscriptions declined on Y-O-Y basis at the
rate of 2.14% during the year.

iv
6. Wireless Tele-density increased from 84.38% at the end of Jun-20
to 84.74% at the end of Sep-20 with quarterly growth rate of
0.43%.

7. Wireline subscribers increased from 19.81 million at the end of

Jun-20 to 20.08 million at the end of Sep-20 with a quarterly
growth rate of 1.34% however, on Y-O-Y basis, wireline
subscriptions declined by 6.58% at the end of QE Sep-20.

8. Wireline Tele-density increased from 1.47% at the end of Jun-20 to

1.48% at the end of Sep-20.

9. Total number of Internet1 subscribers increased from 749.07

million at the end of Jun-20 to 776.45 million at the end of
Sep-20, registering a quarterly growth rate of 3.66%. Out of 776.45
million internet subscribers, number of Wired Internet subscribers
are 24.36 million and number of Wireless Internet subscribers are
752.09 million.

Composition of internet subscription

1
Internet: Interconnected global networks that use the internet protocol.

v
10. The Internet subscriber base is comprised of Broadband2 Internet
subscriber base of 726.32 million and Narrowband3 Internet
subscriber base of 50.14 million.

11. The broadband Internet subscriber base increased by 4.02% from

698.23 million at the end of Jun-20 to 726.32 million at the end of
Sep-20. However, the narrowband Internet subscriber base
declined by 1.38% from 50.84 million at the end of Jun-20 to
50.14 million at the end of Sep-20.

12. Monthly Average Revenue per User (ARPU)4 for wireless service
increased by 7.49%, from `90.12 in QE Jun-20 to `96.87 in QE
Sep-20. On Y-O-Y basis, monthly ARPU for wireless service
increased by 30.24% in this quarter.

13. Prepaid ARPU per month increased from `84 for QE Jun-20 to `90
in QE Sep-20 and Postpaid ARPU per month also increased from
`224 in QE Jun-20 to `234 in QE Sep-20.

14. On all India average, the overall Minutes of Usage (MOU)5 per
subscriber per month for wireless service increased by 2.37% from
744 in QE Jun-20 to 761 in QE Sep-20.

15. Prepaid MOU per subscriber per month increased from 748 in QE
Jun-20 to 765 in QE Sep-20. Postpaid MOU per subscriber per
month also increased from 648 in QE Jun-20 to 680 in QE Sep-20.

2
Broadband: Internet access with a minimum capacity of greater or equal 512 Kbit/s in one or both directions.
3
Narrowband: Internet access with a capacity of less than 512 Kbit/s in one or both directions.
(Source-ITU)
4
ARPU per month is calculated by dividing net subscribers’ revenue by average number of subscribers.
5
MOU per subscriber per month is calculated by dividing total minutes of usage (incoming & outgoing) by
average number of subscribers.

vi
16. Gross Revenue6 (GR) and Adjusted Gross Revenue7 (AGR) of
Telecom Service Sector for the Q.E. Sep-20 has been `68,228 Crore
and `45,707 Crore respectively. GR and AGR increased by 2.05%
and 3.58% respectively in Q.E. Sep-20 as compared to previous
quarter.

17. The Y-O-Y growth in GR and AGR in Q.E. Sep-20 over the same
quarter in last year has been 13.73% and 22.41% respectively.

18. Pass-through8 charges decreased from `22,730 Crore in QE

Jun-20 to `22,521 Crore in QE Sep-20 with quarterly decline rate
of 0.92%. The Y-O-Y growth rate of -0.58% has been recorded in
pass-through charges for QE Sep-20.

19. The License Fee9 increased from `3,526 Crore for the QE Jun-20 to
`3,656 Crore for the QE Sep-20. The quarterly and the Y-O-Y
growth rates of license fee are 3.70% and 22.34% respectively in
this quarter.

6
Gross Revenue is inclusive of installation charges, late fees, sale proceeds of handsets (or any other
terminal equipment etc.), revenue on account of interest, dividend, value added services, supplementary
services, access or interconnection charges, roaming charges, revenue from permissible sharing of
infrastructure and any other miscellaneous revenue, without any set-off for related item of expense etc.
7 Adjusted Gross Revenue: The following shall be excluded from the Gross Revenue to arrive at the AGR:
I. PSTN related call charges (Access Charges) actually paid to other eligible/entitled
telecommunication service providers within India;
II. Roaming revenues actually passed on to other eligible/entitled telecommunication service providers;
and
III. Service Tax on provision of service and Sales Tax actually paid to the Government if gross revenue
had included as component of Sales Tax and Service Tax
8
Pass through charges means the charges excluded from gross revenue to arrive at adjusted gross revenue
for the purpose of levying licence fee.
9
License Fee means a fee payable by Licensee at prescribed intervals and rates for the period of the
Licence.

vii
 Service-wise composition of Adjusted Gross Revenue

20. Access services contributed 79% of the total Adjusted Gross

Revenue of telecom services. In Access services, Gross Revenue
(GR), Adjusted Gross Revenue (AGR), License Fee and Spectrum
Usage Charges (SUC)10 increased by 3.30%, 5.80%, 5.81% and
5.98% respectively in QE Sep-20. However, Pass Through Charges
decreased quarterly by 2.35% during the same period.

21. Monthly Average Revenue per User (ARPU) for Access Services
based on AGR, increased from `98.01 in QE Jun-20 to `103.87 in
QE Sep-20.

10
Spectrum Usage Charge is payable by the licensees providing mobile access services, as a percentage of
their Adjusted Gross Revenue (AGR).
(Source – DoT License Agreement)

viii
22. The performance of wireline service providers in terms of QoS during
the quarter vis-à-vis that in the previous quarter is given below: -

Parameters showing improvement Parameters showing deterioration in

in QoS QoS
❖ % Fault repaired by next ❖ Accessibility of call centre/
working day (for urban areas) customer care
❖ “Mean time to Repair” (MTTR) ❖ %age of request for
❖ Metering and billing credibility Termination/closure of service
- post-paid, complied within 7 days
❖ %age of calls answered by the
operators (voice to voice) within
90 seconds
❖ Time taken for refund of
deposits after closures

23. The performance of Cellular Mobile service providers in terms of Quality

of Service (QoS) during the quarter vis-à-vis that in the previous quarter
is given as below: -

Parameters showing improvement Parameters showing deterioration

in QoS in QoS
• Network QoS DCR Temporal Distribution • Resolution of billing/charging/
Measure [Network_ QTD (97,90)] validity complaints 100% within 6
• Resolution of billing/charging/validity weeks
complaints 98% within 4 weeks • Period of applying credit/ waiver/
• Accessibility of call centre/ customer care adjustment to customer’s
• %age of calls answered by the operators account from the date of
(voice to voice) within 90 sec resolution of complaints
• Time taken for refund of deposits after • %age requests for Termination /
closures Closure of service complied
within 7 days

ix
24. A total number of 911 private satellite TV channels have been
permitted by the Ministry of Information and Broadcasting (MIB)
for uplinking only/downlinking only/both uplinking and
downlinking, as on 30th Sep, 2020.

25. As per the reporting done by broadcasters in pursuance of the

Tariff Order (Broadcasting & Cable), dated 3rd March 2017, as
amended, there are 327 pay channels as on 30th September 2020,
which include 231 SD (standard definition) pay TV channels and
96 HD (high definition) Pay TV channels.

26. Since its introduction in the year 2003, DTH (direct-to-home)

service has displayed a phenomenal growth. During
QE 30th September 2020, there were 4 pay DTH service providers
in the country.

27. Pay DTH has attained total active subscriber base of around
70.70 million in QE 30th September 2020. This is in addition the
subscribers of DTH Free Dish (free DTH services of Doordarshan).

28. Apart from the radio stations operated by All India Radio – the
public broadcaster, as on 30th September 2020, there are 367
operational private FM Radio stations in 105 cities with operational
31 Private FM Radio broadcasters as compared to 367 private FM
Radio Stations in 105 cities with operational 31 FM Radio
broadcasters in the previous quarter.

29. The reported advertisement revenue during the quarter ending

30th September 2020 in respect of 366 private FM Radio stations is
`198.53 crore as against `98.41 crore in respect of 366 private FM
Radio stations for the previous quarter.

30. As per data received from MIB, as on 30th September 2020, 310
Community Radio Stations are operational in the country.

x
 Trends at a Glance

A. Access Service (Wireline + Wireless)

%age %age %age
%age
change change change
QE Sep QE Dec QE Mar QE Jun QE Sep change
over over over
2019 2019 2020 2020 2020 over Dec-
Sept- Mar- Jun-
2019
2019 2020 2020
(12 (9 (6 (3
months) months) months) months)

1) Subscriber Base (in million)

Wireline 21.49 21.00 20.22 19.81 20.08 -6.58% -4.42% -0.70% 1.34%

Wireless 1173.75 1151.44 1157.75 1140.71 1148.58 -2.14% -0.25% -0.79% 0.69%

Total 1195.24 1172.44 1177.97 1160.52 1168.66 -2.22% -0.32% -0.79% 0.70%

Rural 517.29 509.99 521.51 523.69 524.39 1.37% 2.82% 0.55% 0.14%

Urban 677.95 662.45 656.46 636.83 644.26 -4.97% -2.74% -1.86% 1.17%

2) Tele-density

Wireline 1.63 1.59 1.50 1.47 1.48 -9.00% -6.84% -1.22% 1.08%

Wireless 88.90 86.98 85.87 84.38 84.74 -4.68% -2.58% -1.32% 0.43%

Total 90.52 88.57 87.37 85.85 86.22 -4.75% -2.65% -1.31% 0.44%

Rural 57.59 56.67 58.79 58.96 58.96 2.38% 4.04% 0.28% 0.00%

Urban 160.63 156.26 142.31 137.35 138.25 -13.93% -11.52% -2.85% 0.66%

3) Service Provider wise Subscribers Base (in Million) (wireless+wireline)

Bharti
329.88 331.61 332.21 320.94 331.03 0.35% -0.18% -0.35% 3.14%
Airtel

Vodafone
372.86 333.01 319.62 305.56 296.00 -20.61% -11.11% -7.39% -3.13%
Idea

Reliance
356.08 371.07 388.61 398.70 406.21 14.08% 9.47% 4.53% 1.88%
Jio
BSNL 127.19 127.70 128.60 126.48 126.73 -0.36% -0.76% -1.45% 0.20%

MTNL 6.57 6.50 6.45 6.44 6.37 -3.12% -2.02% -1.33% -1.12%

Tata Tele. 1.82 1.79 1.77 1.73 1.71 -5.99% -4.47% -3.49% -0.99%

Reliance
0.63 0.57 0.52 0.48 0.43 -31.68% -24.78% -17.85% -10.20%
Com.
Quadrant 0.21 0.20 0.18 0.18 0.19 -11.24% -6.20% 1.84% 4.84%

Total 1195.24 1172.44 1177.97 1160.52 1168.66 -2.22% -0.32% -0.79% 0.70%

xi
B. Internet Services
%age %age %age %age
change change change change
QE Sep QE Dec QE Mar QE Jun QE Sep
over over over over
2019 2019 2020 2020 2020
Sept- Dec- Mar- Jun-
2019 2019 2020 2020
(12 (9 (6 (3
months) months) months) months)
1) Subscriber's Base (in million)
A. Wired Internet
22.26 22.39 22.42 23.06 24.36 9.45% 8.82% 8.67% 5.64%
Subscribers
B. Wireless
Internet 665.37 696.36 720.78 726.01 752.09 13.03% 8.00% 4.35% 3.59%
Subscribers
i. Mobile Wireless
664.79 695.74 720.17 725.38 751.45 13.04% 8.01% 4.34% 3.59%
(Mobile & Dongle)
ii. Fixed Wireless
(Wi-Fi, Wi-Max,
0.58 0.62 0.61 0.63 0.64 10.35% 3.87% 4.82% 1.09%
Point-to-Point
Radio & VSAT)
Total Internet
687.62 718.74 743.19 749.07 776.45 12.92% 8.03% 4.48% 3.66%
Subscribers
2) No. of Internet
Subs per 100 52.08 54.29 55.12 55.41 57.29 10.00% 5.51% 3.93% 3.38%
Population
C. Usage and Revenue for Wireless Services
Traffic (MOU)
(minutes of uses/ 691 712 750 744 761 10.27% 6.94% 1.53% 2.37%
subscriber/month)
ARPU (Rs./sub/
74 79 91 90 97 30.24% 22.62% 5.88% 7.50%
month)

D. Telecom Financial Data

%age %age %age %age
change change change change
over over over over
QE Sep QE Dec QE Mar QE Jun QE Sep
Sep- Dec- Mar- Jun-
2019 2019 2020 2020 2020
2019 2019 2020 2020
(12 (9 (6 (3
months) months) months) months)
1. Telecom Sector
i) Gross Revenue
59992 63764 67534 66858 68228 13.73% 7.00% 1.03% 2.05%
(` in Crores)
ii) Adjusted Gross
Revenue (` in 37338 40877 44940 44128 45707 22.41% 11.81% 1.71% 3.58%
Crores)
2. Access Services
Adjusted Gross
Revenue (` in 27921 30323 34496 34328 36318 30.07% 19.77% 5.28% 5.80%
Crores)
ARPU per month
(AGR/ Average 78.17 85.07 97.64 98.01 103.87 32.89% 22.10% 6.38% 5.98%
subscribers/3)

xii
 Introduction

This Report presents the Key Parameters and growth trends for the
Telecom Services in India for the quarter ending 30th September, 2020. It
provides a broad perspective on the Telecom Services to serve as a
reference document for various stakeholders, research agencies and
analysts. Chapter-1 depicts the growth pattern, in terms of Subscriber
base and Tele-density of Wireline, Wireless, Internet and Value Added
Services (VAS) as well as Wireless Data Usage. Chapter-2 covers the key
revenue and usage parameters. Chapter-3 gives the financial and
accounting data. Chapter-4 covers performance of various telecom
service providers in terms of QoS. The information relating to Cable TV,
DTH & Radio Broadcast services is provided in Chapter-5.

2. The Report has been prepared based on the information furnished

by the Service Providers. It is also available on TRAI’s website
(www.trai.gov.in under the link http://www.trai.gov.in/release-
publication/reports/performance-indicators-reports). Any suggestion or
any clarification pertaining to this report, Pr. Advisor (F&EA), TRAI may
be contacted on Tel. +91-11-23221856, Fax. +91-11-23235249 and
e-mail: skmishra.trai@nic.in.

xiii
 Chapter 1 :
Subscription Data

----------------------------------------------------------------------------------------------------------------
• In this report, Tele-density figures are derived from the subscriber data
provided by the operators and the population projection of the country are
taken from the Population Projections for India and States (2011-36), Report of
the Technical Group on Population Projections, National Commission on
Population, Ministry of Health & Family Welfare.” (Based on Census of India
2011).

1
 Section A : Access Service - An Overview

1.1 The number of telephone subscribers in India increased from

1,160.52 million at the end of Jun-20 to 1,168.66 million at the end
of Sep-20, registering a growth rate of 0.70% over the previous
quarter. This reflects year-on-year (Y-O-Y) decline rate of 2.22% over
the same quarter of last year. The overall Tele-density in India also
increased from 85.85% as on 30th June, 2020 to 86.22% as on 30th
September, 2020 with quarterly growth rate of 0.44%.

Chart 1.1: Trends in Telephone Subscribers and

Tele-density in India

Table1.1: Subscriber Base & Tele-density - Rural & Urban

Quarter ending Subscriber Base (million) Tele-density (%)

Rural Urban Rural Urban
Sep-19 517.29 677.95 57.59 160.63
Dec-19 509.99 662.45 56.67 156.26
Mar-20 521.51 656.46 58.79 142.31
Jun-20 523.69 636.83 58.96 137.35
Sep-20 524.30 644.26 58.96 138.25

2
1.2 Telephone subscription in Urban areas increased from 636.83
million at the end of Jun-20 to 644.26 million at the end of Sep-20
and Urban Tele-density also increased from 137.35% to 138.25%
at the end of the quarter.

1.3 Rural telephone subscription increased from 523.69 million at the

end of Jun-20 to 524.30 million at the end of Sep-20 however,
Rural Tele-density remained same i.e. 58.96%, as it was during
last quarter.

1.4 The Y-O-Y growth rates of Urban and Rural telephone

subscriptions from Sep-19 to Sep-20 are -4.97% and 1.37%
respectively. The Y-O-Y growth rates of Urban and Rural Tele-
density from Sep-19 to Sep-20 are -13.93% and 2.38%
respectively.

Chart 1.2: Market Share - Rural & Urban Subscribers

3
1.5 Share of subscriptions of rural areas in the total telephone
subscriptions decreased from 45.13% at the end of Jun-20 to
44.87% at the end of Jun-20.

Chart 1.3: Composition of Access subscription - Wireline & Wireless

1.6 Share of wireline subscription in total telephone subscription

increased from 1.71% at the end of Jun-20 to 1.72% at the end of
Sep-20.

Chart 1.4: Composition of Rural-Urban Telephone Subscription

at the end of the quarter

4
Table 1.2: Service Area wise Access (Wireless+Wireline) Subscriber base
Subscribers (million)
Service Area Net Rate of
Jun-20 Sep-20
Additions Growth
Andhra Pradesh 87.66 88.32 0.65 0.75%
Assam 23.60 23.76 0.16 0.66%
Bihar 83.85 84.47 0.63 0.75%
Delhi 55.22 55.76 0.54 0.97%
Gujarat 67.20 67.75 0.55 0.82%
Haryana 27.55 27.65 0.11 0.38%
Himachal Pradesh 10.83 11.00 0.17 1.57%
Jammu & Kashmir 11.93 11.88 -0.05 -0.39%
Karnataka 68.81 69.24 0.44 0.64%
Kerala 45.09 45.46 0.38 0.84%
Madhya Pradesh 75.19 76.44 1.26 1.67%
Maharashtra 92.59 93.07 0.48 0.52%
Mumbai 39.53 39.27 -0.26 -0.65%
North East 11.97 12.09 0.11 0.96%
Orissa 33.18 33.51 0.33 1.01%
Punjab 39.20 39.51 0.31 0.79%
Rajasthan 64.84 65.64 0.79 1.22%
T.N. (incl. Chennai) 80.59 81.51 0.92 1.14%
U.P.(E) 98.27 98.14 -0.13 -0.13%
U.P.(W) 62.40 62.29 -0.11 -0.18%
Kolkata 26.01 26.79 0.78 3.00%
West Bengal 55.01 55.09 0.08 0.15%
All India 1,160.52 1,168.66 8.14 0.70%

1.7 All service areas showed growth in their subscriber base except
Jammu & Kashmir, Mumbai, UP(E) and UP(W) during the quarter
ending Sep-20. Kolkata service area showed maximum growth of
3% and Mumbai service area showed maximum decline rate of
0.65% during the quarter.

5
 Table 1.3: Service Area wise Rural-Urban Subscribers at QE Sep-20

Number of Subscribers (in million)

Service Area % of Rural
Total Rural Urban
Subscribers
Andhra Pradesh 88.32 43.57 44.75 49.33
Assam 23.76 14.99 8.77 63.09
Bihar 84.47 56.03 28.44 66.33
Delhi 55.76 2.34 53.42 4.19
Gujarat 67.75 27.09 40.66 39.99
Haryana 27.65 12.16 15.49 43.98
Himachal Pradesh 11.00 7.44 3.56 67.66
Jammu & Kashmir 11.88 5.63 6.26 47.36
Karnataka 69.24 26.92 42.32 38.88
Kerala 45.46 21.20 24.27 46.62
Madhya Pradesh 76.44 34.80 41.64 45.53
Maharashtra 93.07 42.83 50.24 46.02
Mumbai 39.27 1.66 37.61 4.23
North East 12.09 6.41 5.68 53.01
Orissa 33.51 22.21 11.30 66.27
Punjab 39.51 13.39 26.12 33.90
Rajasthan 65.64 35.63 30.01 54.28
T.N. (incl. Chennai) 81.51 23.80 57.71 29.20
U.P.(E) 98.14 60.80 37.34 61.95
U.P.(W) 62.29 29.35 32.94 47.12
Kolkata 26.79 1.88 24.91 7.01
West Bengal 55.09 34.26 20.83 62.19
All India 1,168.66 524.39 644.26 44.87

1.8 Only eight service areas have more than 50% share of rural
subscribers in their total number of subscribers. Himachal Pradesh
service area has maximum share of rural subscribers (67.66%) in its
total telephone subscribers.

6
 Chart 1.5: Trend of Net Addition/decline in Telephone Subscription

1.9 The net increase in telephone subscription is 8.14 million during QE

Sep-20 as compared to the net decline of 17.45 million subscribers
during QE Jun-20.

Table 1.4 : Service Area wise Tele-density

Service Area/ As on 30th September,

As on 30th June, 2020
States 2020
Urban Tele-
Rural Tele- density (%) Total Tele- Rural Tele- Urban Tele- Total Tele-
density (%) density (%) density (%) density (%) density (%)

Andhra
80.57 122.77 97.24 79.96 124.99 97.82
Pradesh
Assam 47.13 183.00 67.83 50.70 164.65 68.10

Bihar 41.22 114.20 52.40 41.21 115.44 52.60

Delhi - - 271.78 - - 273.14

Gujarat 73.31 120.12 95.71 73.93 120.25 96.16

Haryana 72.04 126.95 94.29 69.93 129.92 94.33

Himachal
111.27 461.06 147.10 112.47 470.54 149.18
Pradesh
J&K 59.77 152.74 87.52 58.82 153.11 86.99

7
 Service Area/ As on 30th September,
As on 30th June, 2020
States 2020
Urban Tele-
Rural Tele- density (%) Total Tele- Rural Tele- Urban Tele- Total Tele-
density (%) density (%) density (%) density (%) density (%)

Karnataka 71.10 146.16 103.47 71.20 146.86 103.93

Kerala 195.46 97.41 127.23 200.04 97.51 128.13

Madhya Pradesh 42.34 128.56 66.54 42.70 130.65 67.43

Maharashtra
69.77 144.05 105.51 68.41 145.26 105.44
(incl. Mumbai)*

North East 57.76 118.69 77.93 62.32 110.92 78.48

Orissa 61.69 137.11 75.55 61.93 139.52 76.23

Punjab 75.77 189.83 124.94 74.99 192.31 125.66

Rajasthan 60.50 144.31 82.49 61.27 144.86 83.23

Tamil Nadu 64.98 138.25 103.70 65.02 140.05 104.75
(incl. Chennai)
Uttar Pradesh
(incl. UPE & 49.72 120.73 66.88 49.35 120.49 66.56
UPW)*
West Bengal
57.24 126.51 82.01 56.96 128.90 82.76
(incl. Kolkata)*

All India 58.96 137.35 85.85 58.96 138.25 86.22

* Population data/projections are available state-wise only.

Notes:-
1. Tele-density figures are derived from the subscriber data provided by the operators and the
population projections, for Urban and Rural areas, of the country are taken from Report of
the technical group on population projections published by National Commission on
Population, Ministry of Health & Family Welfare (Based on Census of India 2011).
2. Delhi Service area, apart from the State of Delhi, includes wireless subscribers of the areas
served by the local exchanges of Ghaziabad & Noida (in UP) and Gurgaon & Faridabad (in
Haryana).
3. Data/information for Andhra Pradesh includes Telengana, Madhya Pradesh includes
Chhatishgarh, Bihar includes Jharkhand, Maharashtra includes Goa, Uttar Pradesh
includes Uttarakhand, West Bengal includes Sikkim and North-East includes Arunachal
Pradesh, Manipur, Meghalaya, Mizoram, Nagaland & Tripura states.

1.10 Kerala service area has the highest Rural Tele-density of 200.04
followed by Himachal Pradesh service area of 112.47. Bihar service
area has the lowest Rural Tele-density of 41.21 followed by Madhya
Pradesh service area with rural tele-density of 42.70 in QE Sep-20.
8
 Table 1.5 : State/UT wise subscriber base (wireline+wireless)
Total Telephone Subscription
Sl.
States/UT (million)
No.
Total Rural Urban
1 Andhra Pradesh 46.12 25.72 20.39
2 Arunachal Pradesh 1.36 0.86 0.50
3 Assam 23.76 14.99 8.77
4 Bihar 62.34 43.86 18.48
5 Chhattisgarh 20.64 10.16 10.48
6 Goa 2.71 0.91 1.80
7 Gujarat 67.00 26.85 40.15
8 Haryana 33.44 12.22 21.23
9 Himachal Pradesh 11.00 7.44 3.56
10 Jharkhand 22.13 12.17 9.96
11 Karnataka 69.24 26.92 42.32
12 Kerala 45.38 21.16 24.22
13 Madhya Pradesh 55.81 24.65 31.16
14 Maharashtra Incl. Mumbai 129.64 43.59 86.05
15 Manipur 2.30 1.05 1.25
16 Meghalaya 2.30 1.37 0.93
17 Mizoram 1.37 0.64 0.73
18 Nagaland 1.62 0.94 0.68
19 Odisha 33.51 22.21 11.30
20 Punjab 37.70 13.35 24.35
21 Rajasthan 65.64 35.63 30.01
22 Sikkim 0.66 0.37 0.29
23 Tamil Nadu (incl. Chennai) 80.35 23.47 56.88
24 Telangana 42.20 17.84 24.36
25 Tripura 3.13 1.54 1.59
26 Uttar Pradesh (UPE + UPW) 155.23 83.63 71.59
27 Uttarakhand 13.00 6.53 6.47
28 West Bengal Incl. Kolkata 80.84 35.59 45.24
Union Territories
1 Andaman & Nicobar Islands 0.39 0.18 0.21
2 Chandigarh 1.80 0.04 1.76
Dadra and Nagar Haveli and
0.75 0.24 0.51
3 Daman and Diu
4 Delhi 42.18 2.27 39.91
5 Jammu & Kashmir
11.88 5.63 6.26
6 Ladakh
7 Lakshdweep 0.08 0.04 0.047
8 Puduchery 1.16 0.33 0.83
Total 1168.66 524.39 644.26
9
 Table 1.6 : State/UT wise total Tele-density
Total Tele-density (%)
Sl.No. State/UT
Total Rural Urban
1 Andhra Pradesh 87.56 127.31 242.60
2 Arunachal Pradesh 89.36 75.42 130.97
3 Assam 68.10 50.70 164.65
4 Bihar 50.96 40.78 124.99
5 Chhattisgarh 70.36 47.02 135.62
6 Goa 174.28 217.33 158.51
7 Gujarat 96.54 73.74 121.71
8 Haryana 114.08 70.24 178.01
9 Himachal Pradesh 149.18 112.47 470.54
10 Jharkhand 57.87 42.86 101.12
11 Karnataka 103.93 71.20 146.86
12 Kerala 128.14 199.73 97.58
13 Madhya Pradesh 66.40 41.15 129.07
14 Maharashtra Incl. Mumbai 104.58 67.45 145.00
15 Manipur 72.93 48.69 124.97
16 Meghalaya 70.37 52.78 138.42
17 Mizoram 113.18 115.88 110.92
18 Nagaland 74.06 74.78 73.08
19 Odisha 76.23 61.93 139.52
20 Punjab 124.67 74.77 196.62
21 Rajasthan 83.23 61.27 144.86
22 Sikkim 98.37 98.23 98.56
23 Tamil Nadu (incl. Chennai) 105.37 64.95 141.79
24 Telangana 112.18 88.06 140.34
25 Tripura 77.27 59.96 107.35
26 Uttar Pradesh (UPE +UPW) 67.59 47.71 131.64
27 Uttarakhand 114.62 88.26 164.07
28 West Bengal Incl. Kolkata 82.59 56.63 129.19
Union Territories
1 Andaman & Nicobar Islands 96.59 78.18 121.26
2 Chandigarh 149.71 - -
Dadra and Nagar Haveli and
71.05 103.83 61.86
3 Daman and Diu
4 Delhi 206.64 - -
5 Jammu & Kashmir
88.92 60.10 156.43
6 Ladakh
7 Lakshdweep 124.89 - -
8 Puduchery 74.36 70.40 76.06
Total 86.22 58.96 138.25
10
 Table 1.7 : Service Provider wise Growth/Decline in Subscriber base

Subscriber base (millions) Market Market

Rate of
Service Share in Share in
Growth
Provider Net (%)
QE Jun-20 QE Sep-20
Jun-20 Sep-20 (%) (%)
Additions

Bharti Airtel 320.94 331.03 10.08 3.14 27.66 28.33

Reliance Jio 398.70 406.21 7.50 1.88 34.36 34.76
Quadrant 0.18 0.19 0.009 4.84 0.02 0.02
BSNL 126.48 126.73 0.25 0.20 10.90 10.84
Tata
1.73 1.71 -0.02 -0.99 0.15 0.15
Teleservices
MTNL 6.44 6.37 -0.07 -1.12 0.55 0.54
Vodafone Idea
305.56 296.00 -9.56 -3.13 26.33 25.33
Ltd
Reliance
0.48 0.43 -0.05 -10.20 0.04 0.04
Com.
Total 1,160.52 1,168.66 8.14 0.70 100 100

Note: 1. M/s Bharti Airtel Ltd has reported the wireless subscribers including the subscribers of
M/s Tata Teleservices Ltd.
2. M/s BSNL includes number of subscribers of its Virtual Network Operator (VNO).

1.11 M/s Reliance Jio Infocomm Ltd is the market leader with 34.76% in
the access segment in terms of number of subscribers with 406.21
million subscribers at the end of Sep-20 followed by M/s Bharti
Airtel Ltd with 331.03 million subscribers.

1.12 In term of net addition, Bharti Airtel Ltd. became the biggest gainer
with net addition of 10.08 million telephone subscribers during the
QE Sep-20.

11
 Table 1.8: Market Share of the service providers in total rural
subscriber base
No. of Total No. of Rural Percentage Market share
Service Provider Subscribers Subscribers of Rural of Rural
(in millions) (in millions) subscribers subscribers (%)

Vodafone Idea Ltd 296.00 160.37 54.18 30.58

Bharti Airtel 331.03 153.84 46.47 29.34

Reliance Jio 406.21 170.08 41.87 32.43

BSNL 126.73 39.98 31.54 7.62

Quadrant 0.19 0.03 17.33 0.01

Tata Teleservices 1.71 0.04 2.51 0.01

MTNL 6.37 0.05 0.71 0.01

Reliance Com. 0.43 0.001 0.15 0.0001

Total 1,168.66 524.39 44.87 100

1.13 M/s Vodafone Idea Ltd is the telecom service provider with highest
proportion of rural telephone subscribers of 54.18% followed by
Bharti Airtel of 46.47% to their total telephone subscribers at the
end of Sep-20.

12
 Section B : Wireless Service
Table 1.9: List of Wireless Access Service Providers currently providing
service [As on 30th September, 2020]

Sl.No. Service Provider Licensed Service Areas

1 Reliance Jio Infocom Ltd All India
2 Bharti Airtel Ltd All India
3 Vodafone Idea Ltd All India
4 BSNL All India (except Delhi & Mumbai)
5 MTNL Delhi & Mumbai
All India (except Assam & NE) /
Reliance Communications Ltd
Kolkata, MP, WB, HP, Bihar,
6 / Reliance Telecom Ltd
Odisha, Assam & NE

Source : DoT website

UL Access Services Licensees Virtual Network Operators (VNOs)

who are providing services as on 30th September, 2020

Surftelecom Pvt. Ltd (Formerly

1 All India
Plintron India Pvt. Ltd.
AdPay Mobile Payment India Tamil Nadu including
2
Pvt. Ltd Chennai
Source : As reported by telecom service providers

1.14 Number of total Wireless subscribers increased from 1,140.71

million at the end of Jun-20 to 1,148.58 million at the end of
Sep-20, thereby showing a quarterly growth rate of 0.69%. During
the quarter, net addition of 7.88 million wireless subscribers has
been recorded.

1.15 The total wireless subscriber base recorded a Y-O-Y decline rate of
2.14% in QE Sep-20 over the same quarter in the previous year.

1.16 Wireless Teledensity in the country increased from 84.38% at the

end of Jun-20 to 84.74% at the end of Sep-20.

13
 Chart 1.6: Wireless Subscriber Base and Teledensity

Table 1.10: Wireless Subscriber Base & Tele-density - Rural & Urban

Subscriber Base (million) Tele-density (%)

Quarter ending
Rural Urban Rural Urban
Sep-19 514.56 659.18 57.28 156.18
Dec-19 507.46 643.97 56.39 151.90
Mar-20 519.27 638.48 58.54 138.41
Jun-20 521.60 619.11 58.72 133.53
Sep-20 522.42 626.16 58.74 134.37

1.17 Number of Rural Wireless subscribers increased from 521.60 million

at the end of Jun-20 to 522.42 million at the end of Sep-20 and
number of urban wireless subscribers also increased from 619.11
million to 626.16 million during the quarter. Quarterly growth rates
of Rural and Urban wireless subscriptions are 0.16% and 1.14%
respectively during QE Sep-20.

14
1.18 The share of rural wireless subscription decreased from 45.73% to
45.48% in total wireless subscription in this quarter.

Chart 1.7: Wireless Market Share - Rural & Urban

Table 1.11: Growth in Wireless Subscriber base

Service Subscriber Base (millions) Rate of Market Market
Provider Net Growth Share Share
Sep-20 Jun-20 Additions (%) Jun-20 Sep-20
(%) (%)
Reliance Jio 404.13 397.25 6.88 1.73 34.82 35.19
Bharti Airtel 326.61 316.67 9.94 3.14 27.76 28.44
Vodafone
295.50 305.10 -9.61 -3.15 26.75 25.73
Idea Ltd
BSNL 118.99 118.31 0.68 0.58 10.37 10.36
MTNL 3.34 3.35 -0.02 -0.52 0.29 0.29
Reliance
0.02 0.02 0.00 -6.06 0.002 0.001
Com.
Total 1148.58 1140.71 7.88 0.69 100 100

1.19 M/s RJIL Limited is the market leader with a wireless subscriber
base of 404.13 million which translates into market share of 35.19%
w.r.t total wireless subscriber base. M/s Bharti Airtel Ltd. is at 2nd
15
 position with a total subscriber base of 326.61 million and market
share of 28.44%. M/s Bharti Airtel Ltd. has reported the net
additions of 9.94 Million.

1.20 In terms of net additions during QE Sep-20, except M/s Bharti Airtel
Limited, M/s RJIL Limited and BSNL all service providers have
showed negative growth in their wireless subscribers.

Table 1.12: Service Area wise Wireless Subscriber base

Subscriber base (in million)

Service Area Net Rate of
Sep-20 Jun-20
Additions change (%)
Andhra Pradesh 86.97 86.35 0.61 0.71
Assam 23.64 23.49 0.15 0.65
Bihar 84.28 83.67 0.61 0.73
Delhi 52.49 52.03 0.46 0.88
Gujarat 66.79 66.24 0.55 0.83
Haryana 27.36 27.26 0.10 0.38
Himachal Pradesh 10.91 10.74 0.17 1.60
Jammu & Kashmir 11.73 11.79 -0.06 -0.51
Karnataka 67.06 66.68 0.38 0.57
Kerala 44.05 43.59 0.46 1.06
Madhya Pradesh 75.78 74.56 1.22 1.64
Maharashtra 91.75 91.28 0.47 0.51
Mumbai 36.20 36.47 -0.26 -0.73
North East 11.99 11.88 0.12 0.99
Orissa 33.31 32.97 0.33 1.01
Punjab 38.83 38.52 0.30 0.78
Rajasthan 65.16 64.37 0.79 1.22
T.N. (incl. Chennai) 79.55 78.63 0.92 1.17
U.P.(E) 97.77 97.94 -0.16 -0.17
U.P.(W) 61.96 62.08 -0.12 -0.19
Kolkata 26.11 25.36 0.75 2.97
West Bengal 54.88 54.81 0.08 0.14
All India 1,148.58 1,140.71 7.88 0.69

16
 Table 1.13: Service Area wise Wireless Rural-Urban Subscriber base

Subscriber base (in million)

Service Area % of Rural
Total Rural Urban
Subscribers
Andhra Pradesh 86.97 43.44 43.53 49.95
Assam 23.64 14.97 8.67 63.33
Bihar 84.28 56.01 28.27 66.45
Delhi 52.49 2.34 50.16 4.45
Gujarat 66.79 27.02 39.77 40.46
Haryana 27.36 12.12 15.24 44.31
Himachal Pradesh 10.91 7.39 3.51 67.78
Jammu & Kashmir 11.73 5.62 6.11 47.90
Karnataka 67.06 26.83 40.23 40.01
Kerala 44.05 20.41 23.65 46.32
Madhya Pradesh 75.78 34.78 41.00 45.90
Maharashtra 91.75 42.66 49.09 46.49
Mumbai 36.20 1.66 34.54 4.59
North East 11.99 6.40 5.60 53.32
Orissa 33.31 22.17 11.13 66.57
Punjab 38.83 13.28 25.55 34.20
Rajasthan 65.16 35.59 29.57 54.62
T.N. (incl. Chennai) 79.55 23.57 55.98 29.62
U.P.(E) 97.77 60.77 37.01 62.15
U.P.(W) 61.96 29.33 32.63 47.34
Kolkata 26.11 1.88 24.23 7.19
West Bengal 54.88 34.20 20.69 62.31
All India 1,148.58 522.42 626.16 45.48

1.21 Detailed table on service provider wise wireless subscriber base in

each service area is at Annexure-1.1.

17
 Table 1.14 : Service Area wise Wireless Tele-density

As on 30th June, 2020 As on 30th September, 2020

Service Area Rural Tele- Urban Tele- Total Tele- Rural Tele- Urban Tele- Total Tele-
density (%) density (%) density (%) density (%) density (%) density(%)
A.P. 80.32 119.47 95.78 79.73 121.57 96.32
Assam 47.07 181.18 67.51 50.65 162.74 67.76
Bihar 41.21 113.55 52.29 41.20 114.75 52.48
Delhi - - 256.09 - - 257.15
Gujarat 73.09 117.50 94.34 73.73 117.62 94.79
Haryana 71.79 124.88 93.30 69.71 127.79 93.33
H.P. 110.49 455.43 145.83 111.72 464.85 147.93
J&K 59.65 149.55 86.49 58.71 149.57 85.86
Karnataka 70.87 139.04 100.28 70.96 139.61 100.65
Kerala 187.51 94.81 123.01 192.59 95.03 124.16
M.P. 42.31 126.67 65.99 42.68 128.65 66.85
Maharashtra
(incl. 69.50 137.08 102.02 68.14 138.29 101.94
Mumbai)*
North East 57.63 117.05 77.30 62.21 109.33 77.87
Orissa 61.58 135.06 75.09 61.84 137.45 75.77
Punjab 75.08 185.73 122.78 74.35 188.11 123.49
Rajasthan 60.44 142.20 81.89 61.21 142.72 82.63
Tamil Nadu
(incl. 64.31 134.07 101.17 64.37 135.87 102.23
Chennai)
Uttar Pradesh
(incl. 49.69 119.69 66.60 49.32 119.39 66.27
UPE&UPW)*
West Bengal
(incl. 57.13 124.29 81.15 56.85 126.58 81.86
Kolkata)*
All India 58.72 133.53 84.38 58.74 134.37 84.74
* Population data/projections are available state-wise only.
Notes:
1. Tele-density figures are derived from the subscriber data provided by the operators and the population
projections, for Urban and Rural areas, of the country are taken from the Report of the technical group
on population projections published by National Commission on Population, Ministry of Health &
Family Welfare (Based on Census of India 2011).
2. Delhi Service area, apart from the State of Delhi, includes wireless subscribers of the areas served by
the local exchanges of Ghaziabad & Noida (in UP) and Gurgaon & Faridabad (in Haryana).
3. Data/information for Andhra Pradesh includes Telengana, Madhya Pradesh includes Chhatishgarh,
Bihar includes Jharkhand, Maharashtra includes Goa, Uttar Pradesh includes Uttarakhand, West
Bengal includes Sikkim and North-East includes Arunachal Pradesh, Manipur, Meghalaya, Mizoram,
Nagaland & Tripura states.

18
 Table 1.15 : State/UT wise Wireless Subscriber Base
Sl. Wireless Subscribers (in million)
States/UT
No. Total Rural Urban
1 Andhra Pradesh 45.38 25.62 19.76
2 Arunachal Pradesh 1.34 0.86 0.49
3 Assam 23.64 14.97 8.67
4 Bihar 62.25 43.84 18.40
5 Chhattisgarh 20.50 10.15 10.35
6 Goa 2.63 0.88 1.75
7 Gujarat 66.04 26.78 39.26
8 Haryana 33.13 12.18 20.95
9 Himachal Pradesh 10.91 7.39 3.51
10 Jharkhand 22.04 12.16 9.87
11 Karnataka 67.06 26.83 40.23
12 Kerala 43.97 20.37 23.60
13 Madhya Pradesh 55.28 24.63 30.65
14 Maharashtra 125.33 43.44 81.89
15 Manipur 2.28 1.04 1.24
16 Meghalaya 2.29 1.37 0.91
17 Mizoram 1.36 0.64 0.72
18 Nagaland 1.61 0.94 0.67
19 Odisha 33.31 22.17 11.13
20 Punjab 37.18 13.24 23.94
21 Rajasthan 65.16 35.59 29.57
22 Sikkim 0.66 0.37 0.29
23 Tamil Nadu 78.43 23.24 55.19
24 Telangana 41.58 17.82 23.76
25 Tripura 3.11 1.54 1.57
26 Uttar Pradesh 154.60 83.58 71.01
27 Uttarakhand 12.92 6.52 6.39
28 West Bengal 79.97 35.53 44.44
Union Territories
1 Andaman & Nicobar Islands 0.37 0.17 0.20
2 Chandigarh 1.63 0.04 1.59
Dadra and Nagar Haveli and
3 0.74 0.24 0.51
Daman and Diu
4 Delhi 38.95 2.27 36.68
5 Jammu & Kashmir 11.25 5.43 5.82
6 Ladakh 0.48 0.19 0.29
7 Lakshdweep 0.08 0.04 0.04
8 Puduchery 1.11 0.32 0.79
Total 1148.58 522.42 626.16

19
 Table 1.16 : State/UT wise Wireless Tele-density

Wireless Tele-density (%)

Sl.No. State/UT
Total Rural Urban
1 Andhra Pradesh 86.17 74.87 107.14
2 Arunachal Pradesh 87.98 75.02 126.69
3 Assam 67.76 50.65 162.74
4 Bihar 50.88 40.76 124.45
5 Chhattisgarh 69.90 46.98 133.96
6 Goa 169.02 211.50 153.46
7 Gujarat 95.16 73.55 119.02
8 Haryana 113.02 70.02 175.74
9 Himachal Pradesh 147.93 111.72 464.85
10 Jharkhand 57.61 42.84 100.19
11 Karnataka 100.65 70.96 139.61
12 Kerala 124.17 192.28 95.10
13 Madhya Pradesh 65.78 41.12 126.95
14 Maharashtra 101.10 67.22 138.00
15 Manipur 72.47 48.56 123.80
16 Meghalaya 69.79 52.71 135.85
17 Mizoram 112.25 115.75 109.32
18 Nagaland 73.74 74.75 72.36
19 Odisha 75.77 61.84 137.45
20 Punjab 122.95 74.13 193.34
21 Rajasthan 82.63 61.21 142.72
22 Sikkim 97.62 98.17 96.93
23 Tamil Nadu 102.85 64.31 137.58
24 Telangana 110.53 87.93 136.91
25 Tripura 76.76 59.90 106.08
26 Uttar Pradesh 67.31 47.68 130.58
27 Uttarakhand 113.86 88.14 162.12
28 West Bengal 81.71 56.53 126.89
Union Territories
1 Andaman & Nicobar Islands 92.37 75.26 115.29
2 Chandigarh 136.02 - -
Dadra and Nagar Haveli and
3 70.59 103.01 61.50
Daman and Diu
4 Delhi 190.83 - -
5 Jammu & Kashmir 84.18 57.94 145.64
6 Ladakh 164.63 94.03 330.31
7 Lakshdweep 118.57 - -
8 Puduchery 71.60 69.11 72.68
All India Tele-density 84.74 58.74 134.37
20
 Table 1.17 : Rural Wireless Subscriber base and Market Share as
on 30.09.2020
Service Total number Rural % of Rural Market Share
Provider of wireless Subscribers subscribers of Rural
Subscribers (in millions) in total Subscribers
(in millions) (%)
Reliance Jio 404.13 170.07 42.08 32.55

Bharti Airtel* 326.61 153.84 47.10 29.45

Vodafone Idea
295.50 160.37 54.27 30.70
Ltd
BSNL 118.99 38.08 32 7.29

MTNL 3.34 0.05 1.36 0.01

Reliance Com. 0.02 0.00 0.00 0.00

Total 1,148.58 522.42 45.48 100

Note: 1. M/s Reliance Com. has not reported number of its rural wireless subscribers and
hence its rural wireless subscription has been taken as NIL.
2. M/s Bharti Airtel Ltd has reported the wireless subscribers including the
subscribers of M/s Tata Teleservices Ltd for QE September, 2020.

Wireless Data Usage

1.22 Volume of total wireless data usage increased from 24,775 PB

during Q.E. Jun-20 to 25,227 PB during Q.E. Sep-20 with quarterly
growth rate of 1.82%. Out of total data wireless usage, 2G data
usage was 179 PB, 3G data usage was 709 PB and 4G data usage
was 24,339 PB during the quarter.

1.23 Total number of wireless data subscribers increased from 725

million at the end of Jun-20 to 751 million at the end of Sep-20.

1.24 The contribution of 2G, 3G and 4G data usage in total volume of

wireless data usage are about 0.71%, 2.81% and 96.48%
respectively during the QE Sep-20.

1.25 Technology-wise trend of growth in volume of wireless data usage is

xdepicted in the following chart.
21
 Chart 1.8: Trend of technology wise wireless data usase (in PB)

1.26 The following chart depicts the trend of number of wireless data
subscribers and volume of wireless data usage in QE Sep-20.

Chart 1.9: Trend of Wireless data subscribers(million) and volume of

wireless data usage (million GB)

22
 Section C : Wireline Service
Table 1.18 : Service Providers providing Wireline Service
[As on 30th September, 2020]

Sl. Name of the

Area of Operation
No. Service Provider
Andhra Pradesh (excluding Telangana) Delhi, Gujarat,
Haryana, Jammu & Kashmir, Karnataka, Kerala, Kolkata,
Madhya Pradesh (excluding Chhattisgarh), Chhattisgarh,
1 Bharti Airtel Ltd
Maharashtra (excluding Mumbai), Mumbai, Punjab,
Rajasthan, Tamilnadu (excluding Chennai), Chennai, UP-East
and UP-West(excluding Uttarakhand).
2 BSNL All India except Delhi & Mumbai
3 MTNL Delhi & Mumbai
Quadrant
4 Punjab
Televentures Ltd.
Andhra Pradesh (excluding Telangana), Telangana, Bihar
(Excluding Jharkhand), Jharkhand, Delhi, Gujarat, Haryana,
Himachal Pradesh, Karnataka, Kerala, Kolkata, Madhya
Reliance
Pradesh (excluding Chhattisgarh), Chhattisgarh, Maharashtra
5 Communications
(Excluding Mumbai & Goa) Goa, Mumbai, Orissa, Punjab,
Ltd.
Rajasthan, Tamilnadu (excluding Chennai), Chennai, UP-
East, UP-West (Excluding Uttarakhand), Uttarakhand and
West Bengal (Excluding Andaman & Nicobar and Sikkim))
Tata Teleservices
(Maharashtra) Maharashtra & Goa, Mumbai
Ltd.
Andhra Pradesh (Excluding Telangana), Telangana, Bihar
(Excluding Jharkhand), Jharkhand, Delhi, Gujarat, Haryana,
6
Himachal Pradesh, Karnataka, Kerala, Kolkata, Maharashtra
Tata Teleservices (excluding Mumbai & Goa), Goa, Mumbai Madhya Pradesh
Ltd. (Excluding Chhattisgarh), Chhattisgarh, Orissa, Punjab,
Rajasthan, Tamilnadu (Excluding Chennai), Chennai, UP-
East, UP-West (Excluding Uttarakhand), Uttarakhand and
West Bengal (Excluding Andaman & Nicobar and Sikkim)
Andhra Pradesh (Excluding Telangana), Telangana, Assam,
Bihar (Excluding Jharkhand), Jharkhand, Delhi, Gujarat,
Haryana, Himachal Pradesh, Karnataka, Kerala, Kolkata,
Madhya Pradesh (Excluding Chhattisgarh), Chhattisgarh,
Vodafone Idea
7 Maharashtra (Excluding Mumbai & Goa), Goa, Mumbai
Ltd
Meghalaya, Orissa, Punjab, Rajasthan, Tamilnadu (Excluding
Chennai), UP-East, UP-West (Excluding Uttarakhand),
Uttarakhand and West Bengal (Excluding Andaman & Nicobar
and Sikkim)

23
 Andhra Pradesh (Excluding Telangana), Telangana, Assam,
Bihar (Excluding Jharkhand), Jharkhand, Delhi, Gujarat,
Haryana, Himachal Pradesh, Jammu & Kashmir, Karnataka,
Kerala, Kolkata, Madhya Pradesh (Excluding Chhattisgarh),
8 Reliance Jio Chhattisgarh, Maharashtra (Excluding Mumbai), Mumbai,
Manipur, Meghalaya, Mizoram, Nagaland, Orissa, Punjab,
Rajasthan, Tamilnadu (Excluding Chennai), Chennai, UP-
East, UP-West (Excluding Uttarakhand), Uttarakhand and
West Bengal (Excluding Andaman & Nicobar and Sikkim)

1.27 Total number of Wireline subscribers increased from 19.81 million

at the end of Jun-20 to 20.08 million at the end of Sep-20 with
quarterly growth rate of 1.34%. Overall Wireline Teledensity also
increased from 1.47% at the end of Jun-20 to 1.48% at the end of
Sep-20.

1.28 Urban wireline subscriber base increased by 2.14%, from 17.72

million at the end of Jun-20 to 18.10 million at the end of Sep-20.
Rural wireline subscription declined by 5.38%, from 2.09 million to
1.98 million during the same period.

Chart 1.10: Wireline Subscriber Base and Tele-density

24
 Table 1.19: Wireline Subscriber Base & Tele-density - Rural & Urban

Subscriber Base
Tele-density (%)
Quarter ending (million)
Rural Urban Rural Urban
Sep-19 2.72 18.77 0.30 4.45

Dec-19 2.53 18.47 0.28 4.36

Mar-20 2.24 17.97 0.25 3.90

Jun-20 2.09 17.72 0.24 3.82

Sep-20 1.98 18.10 0.22 3.88

Table 1.20 : Service Provider wise Wireline Subscriber base

(Rural - Urban) – As on 30.09.2020
Service Subscriber Base Percentage Share of
Provider (million) of Rural Rural
subscribers subscription
Rural Urban Total

BSNL 1.89 5.85 7.74 24.45% 95.81%

Bharti 0.00 4.41 4.41 -- 0.00%
MTNL 0.00 3.03 3.03 -- 0.00%
Tata Tele. 0.04 1.67 1.71 2.51% 2.17%
Reliance
0.001 0.41 0.41 0.16% 0.03%
Com.
Quadrant 0.03 0.15 0.19 17.33% 1.63%
Vodafone
0.00 0.51 0.51 -- 0.00%
Idea
Reliance Jio 0.007 2.07 2.08 0.34% 0.36%
Total 1.98 18.10 20.08 9.84% 100.00%

1.29 Detailed table on service provider wise wireline subscriber base in

each service area is at Annexure-1.2.

25
 Chart 1.11: Composition of Wireline Subscriber base - Rural & Urban

1.30 Market Share of Rural wireline subscription declined from 10.54% in

QE Jun-20 to 9.84% in QE Sep-20.

Table 1.21 : Service Provider wise growth in Wireline Subscriber base

Service Subscriber Base (million) Rate of Market Market
Provider change share- share-
Net (%) Jun-20(%) Sep-20(%)
Jun-20 Sep-20
Addition
BSNL 8.18 7.74 -0.43 -5.32 41.27 38.55

Bharti 4.27 4.41 0.14 3.33 21.57 21.99

MTNL 3.09 3.03 -0.06 -1.79 15.58 15.10

Tata Tele. 1.73 1.71 -0.02 -0.99 8.71 8.51

Reliance Com 0.46 0.41 -0.05 -10.36 2.33 2.06

Quadrant 0.18 0.19 0.01 4.84 0.89 0.92

Vodafone 0.46 0.51 0.05 10.44 2.31 2.52

Reliance Jio 1.46 2.08 0.62 42.78 7.35 10.35

Total 19.81 20.08 0.27 1.34 100 100

26
 Table 1.22: Service Area wise Wireline Subscriber base & Net
Additions (in million)
Net Rate of
Service Area Jun-20 Sep-20
Additions Change (%)
Andhra Pradesh 1.31 1.35 0.04 3.23
Assam 0.11 0.12 0.00 3.93
Bihar 0.18 0.19 0.01 7.99
Delhi 3.19 3.26 0.08 2.38
Gujarat 0.96 0.96 0.00 0.38
Haryana 0.29 0.29 0.00 0.66
Himachal Pradesh 0.09 0.09 0.00 -1.38
Jammu & Kashmir 0.14 0.16 0.01 10.14
Karnataka 2.13 2.18 0.06 2.72
Kerala 1.50 1.41 -0.09 -5.79
Madhya Pradesh 0.62 0.66 0.04 6.24
Maharashtra 1.31 1.32 0.01 0.96
Mumbai 3.06 3.07 0.01 0.27
North East 0.10 0.09 0.00 -3.19
Orissa 0.20 0.20 0.00 -0.53
Punjab 0.68 0.68 0.01 0.96
Rajasthan 0.47 0.48 0.01 1.07
T.N. (incl. Chennai) 1.96 1.96 0.00 0.03
U.P.(E) 0.33 0.37 0.03 10.15
U.P.(W) 0.33 0.33 0.01 1.60
Kolkata 0.66 0.68 0.03 3.88
West Bengal 0.20 0.21 0.01 3.84
All India 19.81 20.08 0.27 1.34

1.31 UP(E) service area showed maximum growth of 10.15% and Kerala
service area showed maximum decline of 5.79% in their wireline
subscriber base during the quarter ending Sep-20.

27
 Table 1.23: Service Area wise Wireline Rural-Urban
Subscriber Base (in million)

Service Area Total Rural Urban % of Rural

Subscribers Subscribers Subscribers Subscribers
Andhra Pradesh 1.35 0.13 1.22 9.52
Assam 0.12 0.02 0.10 13.29
Bihar 0.19 0.02 0.17 10.74
Delhi 3.26 0.00 3.26 0.01
Gujarat 0.96 0.07 0.89 7.50
Haryana 0.29 0.04 0.25 13.06
Himachal Pradesh 0.09 0.05 0.04 53.41
Jammu & Kashmir 0.16 0.01 0.14 6.84
Karnataka 2.18 0.09 2.09 4.29
Kerala 1.41 0.79 0.62 56.06
Madhya Pradesh 0.66 0.02 0.64 3.17
Maharashtra 1.32 0.18 1.14 13.40
Mumbai 3.07 0.00 3.07 0.00
North East 0.09 0.01 0.08 12.85
Orissa 0.20 0.03 0.17 17.14
Punjab 0.68 0.11 0.57 16.66
Rajasthan 0.48 0.03 0.44 7.03
T.N. (incl. Chennai) 1.96 0.24 1.72 12.06
U.P.(E) 0.37 0.03 0.33 9.47
U.P.(W) 0.33 0.02 0.31 7.33
Kolkata 0.68 0.001 0.68 0.12
West Bengal 0.21 0.07 0.14 32.49
All India 20.08 1.98 18.10 9.84

1.32 Kerala service area has the maximum share 56.06% of rural wireline
subscriber in its total wireline subscriber base at the end of Sep-20.

28
 Table 1.24: Service Area wise Wireline Tele-density

As on 30th June, 2020 As on 30th Sep, 2020

Service Area Rural Tele- Urban Tele- Total Tele- Rural Tele- Urban Tele- Total Tele-
density (%) density (%) density (%) density (%) density (%) density (%)
Andhra Pradesh 0.25 3.30 1.45 0.24 3.42 1.50
Assam 0.05 1.82 0.32 0.05 1.90 0.34
Bihar 0.01 0.64 0.11 0.02 0.70 0.12
Delhi - - 15.69 - - 15.99
Gujarat 0.21 2.62 1.36 0.20 2.63 1.37
Haryana 0.26 2.07 0.99 0.22 2.12 0.99
Himachal Pradesh 0.77 5.63 1.27 0.75 5.69 1.25
Jammu & Kashmir 0.12 3.19 1.03 0.11 3.54 1.14
Karnataka 0.22 7.11 3.20 0.25 7.25 3.28
Kerala 7.95 2.60 4.22 7.46 2.49 3.97
Madhya Pradesh 0.03 1.89 0.55 0.03 2.00 0.58
Maharashtra
0.27 6.96 3.49 0.27 6.97 3.50
(incl. Mumbai)*
North East 0.13 1.64 0.63 0.12 1.59 0.61
Orissa 0.11 2.04 0.46 0.10 2.07 0.46
Punjab 0.69 4.10 2.16 0.64 4.20 2.18
Rajasthan 0.06 2.11 0.60 0.06 2.14 0.60
Tamil Nadu 0.67 4.17 2.52 0.65 4.19 2.52
(incl. Chennai)
Uttar Pradesh
0.03 1.04 0.27 0.03 1.10 0.29
(incl. UPE & UPW)*
West Bengal
0.11 2.22 0.87 0.11 2.31 0.90
(incl. Kolkata)*
All India 0.24 3.82 1.47 0.22 3.88 1.48

* Population data/projections are available state-wise only

Note: 1. Tele-density figures are derived from the subscriber data provided by the operators and the
population projections, for Urban and Rural areas, of the country from the Report of the
technical group on population projections published by National Commission on Population,
Ministry of Health & Family Welfare. (Based on Census of India 2011).
2. Data/information for Andhra Pradesh includes Telengana, Madhya Pradesh includes
Chhatishgarh, Bihar includes Jharkhand, Maharashtra includes Goa, Uttar Pradesh includes
Uttarakhand, West Bengal includes Sikkim and North-East includes Arunachal Pradesh,
Manipur, Meghalaya, Mizoram, Nagaland & Tripura states.

29
 Table 1.25: State/UT wise Wireline Subscriber base
Sl. Wireline Subscribers (in million)
States/UT
No. Total Rural Urban
1 Andhra Pradesh 0.73 0.10 0.63
2 Arunachal Pradesh 0.02 0.00 0.02
3 Assam 0.12 0.02 0.10
4 Bihar 0.09 0.01 0.08
5 Chhattisgarh 0.14 0.01 0.13
6 Goa 0.08 0.02 0.06
7 Gujarat 0.96 0.07 0.89
8 Haryana 0.31 0.04 0.27
9 Himachal Pradesh 0.09 0.05 0.04
10 Jharkhand 0.10 0.01 0.09
11 Karnataka 2.18 0.09 2.09
12 Kerala 1.41 0.79 0.62
13 Madhya Pradesh 0.52 0.01 0.51
14 Maharashtra Incl. Mumbai 4.31 0.15 4.16
15 Manipur 0.01 0.00 0.01
16 Meghalaya 0.02 0.002 0.02
17 Mizoram 0.01 0.001 0.01
18 Nagaland 0.01 0.000 0.01
19 Odisha 0.20 0.03 0.17
20 Punjab 0.52 0.11 0.41
21 Rajasthan 0.48 0.03 0.44
22 Sikkim 0.01 0.00 0.00
23 Tamil Nadu (incl. Chennai) 1.92 0.23 1.69
24 Telangana 0.62 0.03 0.59
25 Tripura 0.02 0.00 0.02
26 Uttar Pradesh (UPE+UPW) 0.63 0.05 0.58
27 Uttarakhand 0.09 0.01 0.08
28 West Bengal Incl. Kolkata 0.87 0.06 0.81
Union Territories
1 Andaman & Nicobar Islands 0.02 0.01 0.01
2 Chandigarh 0.16 0.001 0.16
Dadra and Nagar Haveli and
3 0.005 0.002 0.003
Daman and Diu
4 Delhi 3.23 0.00 3.23
5 Jammu & Kashmir
0.16 0.01 0.14
6 Ladakh
7 Lakshdweep 0.004 0.002 0.003
8 Puduchery 0.04 0.01 0.04
Total 20.08 1.98 18.10
30
Table 1.26: State/UT wise Wireline Tele-density
Wireline Tele-density
Sl.No. State/UT
Total (%) Rural (%) Urban (%)
1 Andhra Pradesh 2.57 0.38 6.64
2 Arunachal Pradesh 1.37 0.40 4.28
3 Assam 0.34 0.05 1.90
4 Bihar 0.08 0.01 0.54
5 Chhattisgarh 0.46 0.04 1.66
6 Goa 5.26 5.84 5.05
7 Gujarat 1.38 0.19 2.69
8 Haryana 1.06 0.22 2.28
9 Himachal Pradesh 1.25 0.75 5.69
10 Jharkhand 0.25 0.02 0.93
11 Karnataka 3.28 0.25 7.25
12 Kerala 3.97 7.44 2.49
13 Madhya Pradesh 0.62 0.02 2.12
14 Maharashtra Incl. Mumbai 3.48 0.24 7.01
15 Manipur 0.46 0.13 1.17
16 Meghalaya 0.58 0.07 2.57
17 Mizoram 0.93 0.13 1.60
18 Nagaland 0.33 0.03 0.72
19 Odisha 0.46 0.10 2.07
20 Punjab 1.72 0.63 3.28
21 Rajasthan 0.60 0.06 2.14
22 Sikkim 0.75 0.06 1.63
23 Tamil Nadu (incl. Chennai) 2.52 0.64 4.21
24 Telengana 1.65 0.13 3.43
25 Tripura 0.51 0.07 1.27
26 Uttar Pradesh (UPE + UPW) 0.27 0.03 1.07
27 Uttarakhand 0.76 0.12 1.95
28 West Bengal incl. Kolkata 0.89 0.10 2.30
Union Territories
1 Andaman & Nicobar Islands 4.22 2.91 5.97
2 Chandigarh 13.69 29.28 13.64
Dadra and Nagar Haveli and
0.46 0.82 0.36
3 Daman and Diu
4 Delhi 15.82 0.17 15.93
5 Jammu & Kashmir
0.58 0.06 1.81
6 Ladakh
7 Lakshdweep 6.33 72.12 3.90
8 Puduchery 2.75 1.29 3.39
Total 1.48 0.22 3.88
31
Public Call Offices (PCO)

1.33 Total number of PCOs in the country decrease from 1,61,937 at the
end of Jun-20 to 1,55,182 at the end of Sep-20. Detailed table of
service provider wise PCOs is available at Annexure-1.3.

Chart 1.12: Trend of Number of PCOs

1.34 Number of PCOs continued show declining trend over the year. It
has recorded a overall quarterly decline rate of 4.17 and on Y-O-Y
basis decline rate of 25.12% at the QE Sep-20.

Table 1.27: Rate of change & Market share of PCOs

Service Rate of Market share (%)

Sep-20 Jun-20
Provider change (%) (Sep-20)
BSNL 90,386 96,521 -6.36 58.25

MTNL 55,734 56,399 -1.18 35.92

Bharti 8,501 8,347 1.84 5.48

Quadrant 561 670 -16.27 0.36

Total 155,182 161,937 -4.17 100

32
Village Public Telephones (VPTs)

1.35 There are 5,93,731 inhabited villages in India as per census 2001.
During the Q.E. Sep-20, there are 68,606 villages having Village
Public Telephones (VPTs).

1.36 Number of VPTs increased from 68,406 at the end of Jun-20 to

68,606 at the end of Sep-20 with quarterly growth rate of 0.29%. It
shows yearly declining rate of 3.15% in QE Sep-20 over same
quarter in previous year.

1.37 As per the information received in TRAI, at the end of Sep-20, only
M/s BSNL was providing VPT in the country. Service area wise
detailed table of VPT is available at Annexure-1.4.

Chart 1.13: Trend of number of VPTs

33
 Section D: Internet Service

1.38 This section summarizes information submitted by internet service

providers for the quarter ending Sep-20. Part-I consists of
information of Internet service (narrowband+broadband), Part-II
consists of broadband service and Part-III covers narrowband
service.

Part-I: Internet Service (broadband + narrowband)

1.39 As per reports received from 388 operators as compared to 358

operators in last quarter, total number of internet subscribers
increased from 749.07 million at the end of Jun-20 to 776.45 million
at the end of Sep-20 with quarterly growth rate of 3.66%. Out of
total 776.45 million internet subscribers, 726.32 million were
broadband subscribers and 50.14 million were narrowband
subscribers.

1.40 Wired Internet subscribers increased from 23.06 million at the end
of Jun-20 to 24.36 million at the end of Sep-20 with quarterly
growth rate of 5.64%. Wireless Internet subscribers increased from
726.01 million at the end of Jun-20 to 752.09 million at the end of
Sep-20 with quarterly growth rate of 3.59%.

1.41 The number of Broadband subscribers increased from 698.23

million at the end of Jun-20 to 726.32 million at the end of Sep-20
with quarterly growth rate of 4.02%. However, the number of
Narrowband subscribers declined from 50.84 million at the end of
Jun-20 to 50.14 million at the end of Sep-20 with quarterly decline
rate of 1.38%.

34
 Table 1.28: Trend of Internet subscriber base

Mode of Access

Wireless Subscribers (in million) Total

Segment Wired Subscribers
Fixed Wireless Mobile Total
Subscribers (Wi-Fi, Wi-Max, (in million)
(in million)
Wireless Wireless
Radio & VSAT) (Phone + Dongle)
Jun-20 Sep-20 Jun-20 Sep-20 Jun-20 Sep-20 Jun-20 Sep-20 Jun-20 Sep-20

Broadband 19.82 21.12 0.63 0.64 677.79 704.57 678.41 705.20 698.23 726.32

Narrowband 3.24 3.24 0.008 0.006 47.59 46.89 47.60 46.89 50.84 50.14

Total 23.06 24.36 0.63 0.64 725.38 751.45 726.01 752.10 749.07 776.45

1.42 The following charts present the composition of Internet Subscribers

by mode of access and composition of Broadband & Narrowband
subscription as on 30th Sep, 2020.

Chart 1.14: Composition of Internet subscription

35
1.43 Out of total internet subscribers, 96.78% subscribers are using
Mobile devices for access of internet service. Wired internet
subscribers are only 3.14% in total internet subscribers at the end
of Sep-20.

Chart 1.15 : Composition of Broadband & Narrowband subscription

1.44 Out of total internet subscribers, 93.54% subscribers are using

broadband for access of internet.

1.45 Share of private internet service providers in total internet

subscriber base, increased from 95.93% at QE Jun-20 to 96% at QE
Sep-20. The following charts present the composition of market
share of PSUs and Private Internet service providers.

36
 Chart 1.16 : Market share of PSUs and Private Internet Service
Providers

1.46 The urban/rural break up of internet subscribers are as per the

following table: -

Table 1.29: Break up of Rural-Urban internet subscriber base (in millions)

Total Total
Telecom Service Narrowband Broadband
(Sep 2020) (June 2020)
Area
Rural Urban Rural Urban Rural Urban Rural Urban

Andhra Pradesh 1.789 1.680 24.896 32.752 26.685 34.431 26.047 33.103
Assam 0.616 0.324 8.283 5.866 8.899 6.190 8.567 5.896
Bihar 3.127 1.128 29.698 17.730 32.825 18.858 31.679 17.910
Delhi 0.106 2.580 0.655 38.502 0.761 41.082 0.783 39.830
Gujarat 0.825 1.057 13.848 31.684 14.673 32.741 13.957 31.533
Haryana 0.415 0.498 6.663 10.287 7.078 10.785 6.914 10.419
Himachal Pradesh 0.168 0.141 3.922 2.171 4.090 2.312 3.903 2.180
Jammu & Kashmir 0.298 0.158 3.154 4.197 3.452 4.355 3.358 4.170
Karnataka 1.432 1.493 15.740 29.438 17.172 30.931 16.642 29.471
Kerala 0.680 0.903 10.822 16.060 11.502 16.963 11.188 16.263
Kolkata 0.086 1.163 1.356 15.613 1.443 16.776 1.474 16.052
Madhya Pradesh 1.838 1.637 19.005 28.840 20.843 30.476 20.360 29.628

37
Maharashtra 1.908 2.059 24.954 37.799 26.862 39.859 25.855 38.247
Mumbai 0.101 1.829 1.848 26.680 1.949 28.509 1.724 27.746
North East 0.272 0.204 4.038 3.955 4.310 4.160 4.110 3.931
Orissa 1.001 0.333 12.093 6.914 13.095 7.247 12.754 6.947
Punjab 0.517 0.794 8.139 18.513 8.655 19.308 8.561 17.897
Rajasthan 1.650 1.360 18.842 21.503 20.492 22.863 20.261 22.023
Tamil Nadu 1.937 1.651 12.694 36.784 14.631 38.434 13.797 37.245
UP (East) 3.475 1.516 27.048 24.841 30.523 26.357 29.779 25.445
UP (West) 1.268 1.249 13.627 22.893 14.895 24.142 14.436 23.394
West Bengal 1.920 0.951 15.595 16.374 17.515 17.326 16.942 16.648
25.430 24.708 276.919 449.398 302.349 474.106 293.092 455.979
Grand Total
50.138 726.317 776.455 749.071

Table 1.30: Internet Subscriber Base and Market Share of top 10

Service Providers
No. of
S.No ISP Subscribers Share (%)
(In million)
1 Reliance Jio Infocomm Ltd 405.65 52.24

2 Bharti Airtel Ltd. 191.73 24.69

3 Vodafone Idea Limited 137.53 17.71

4 Bharat Sanchar Nigam Ltd. 31.36 4.04

Atria Convergence Technologies Pvt.
5 1.73 0.22
Ltd.
6 Hathway Cable & Datacom Pvt. Ltd. 1.05 0.13

7 Mahanagar Telephone Nigam Ltd. 0.93 0.12

8 You Broadband India Pvt. Ltd. 0.83 0.11

9 GTPL Broadband Pvt. Ltd. 0.48 0.06

10 Excitel Broadband Private Limited 0.46 0.06

Total of Top 10 ISPs 771.75 99.39

Others 4.71 0.61

Grand Total 776.45 100

38
1.47 Reliance Jio holds the top position with 52.24% of market share of
internet subscribers followed by Bharti Airtel Ltd with 24.69% at the
QE Sep-20. M/s Vodafone Idea Ltd held the third position in respect
of internet subscriber base with market share of 17.71%.

1.48 Out of total 388 internet service providers, top 10 Service Providers
together hold 99.39% of total internet subscriber base at the
QE Sep-20. Detailed table of number of internet subscriber base
(broadband and narrowband) of all the service providers is available
at Annexure-1.5.

1.49 The following chart depicts the internet subscriber base of top ten
Internet Service Providers (ISPs) in the QE Sep-20.

Chart 1.17 : Subscriber base of top ten ISPs

1.50 Out of total 23.36 million wired internet subscribers, BSNL holds
45.13% market share with 10.99 million subscribers, followed by
Bharti with 2.60 million subscribers.

39
 Chart 1.18 : Composition of Wired Internet subscribers

1.51 In wireless internet segment, Reliance Jio holds 53.73% market

share with 404.13 million subscribers followed by Bharti Airtel Ltd
with 25.15% of wireless internet subscribers at the QE Sep-20.

Chart 1.19 : Composition of Wireless Internet subscription

40
 Chart 1.20 : Technology trend for Wireless Internet Access

Chart 1.21: Technology trend for Wired Internet Access

1.52 Top five service areas in terms of internet subscriptions (wired+

wireless) are Maharashtra (66.72 million), Andhra Pradesh including
Telengana (61.12 million), U.P.(East) (56.88 million) Tamil Nadu
including Chennai (53.07 million) and Bihar including Jharkhand
(51.68 million).
41
 Table 1.31 : Service Area wise number of Internet Subscribers per
100 population at the end of Sep-20
Internet Subscribers No. of Internet subscribers
Service Area (in million) per 100 population
Rural Urban Total Rural Urban Total
Andhra Pradesh 26.69 34.43 61.12 48.98 96.17 67.69
Assam 8.90 6.19 15.09 30.11 116.22 43.25
Bihar 32.82 18.86 51.68 24.14 76.53 32.18
Delhi 0.76 41.08 41.84 533.43 202.67 204.98
Gujarat 14.67 32.74 47.41 40.04 96.84 67.30
Haryana 7.08 10.79 17.86 40.70 90.45 60.94
Himachal Pradesh 4.09 2.31 6.40 61.79 305.75 86.80
Jammu & Kashmir 3.45 4.35 7.81 36.07 106.59 57.15
Karnataka 17.17 30.93 48.10 45.42 107.33 72.20
Kerala 11.50 16.96 28.46 108.55 68.16 80.23
Madhya Pradesh 20.84 30.48 51.32 25.57 95.62 45.27
Maharashtra 26.86 39.86 66.72
44.30 113.04 77.42
Mumbai 1.95 28.51 30.46
North East 4.31 4.16 8.47 41.92 81.22 54.99
Orissa 13.09 7.25 20.34 36.52 89.47 46.28
Punjab 8.66 19.31 27.96 48.46 142.17 88.94
Rajasthan 20.49 22.86 43.36 35.24 110.36 54.98
Tamil Nadu 14.63 38.43 53.07 39.97 93.28 68.20
UP (East) 30.52 26.36 56.88
24.86 86.58 39.80
UP (West) 14.89 24.14 39.04
Kolkata 1.44 16.78 18.22
29.88 96.09 53.63
West Bengal 17.52 17.33 34.84

Total 302.35 474.11 776.45 33.99 101.74 57.29

* Population data/projections are available state-wise only.

Notes:
1. No. of total internet subscribers per 100 population is derived from the subscriber data provided by
the operators and the population projections of the country from the Report of the technical group on
population projections published by National Commission on Population, Ministry of Health & Family
Welfare. (Based on Census of India 2011)
2. Data/information for Andhra Pradesh includes Telengana, Madhya Pradesh includes Chhatishgarh,
Bihar includes Jharkhand, Maharashtra includes Goa, Uttar Pradesh includes Uttarakhand, West
Bengal includes Sikkim and North-East includes Arunachal Pradesh, Manipur, Meghalaya, Mizoram,
Nagaland & Tripura states.
42
ISP Connectivity

1.53 The International Internet bandwidth owned by various service

providers is reported to be 19,291 Gbps during the quarter ending
Sep-20 as compare to 18,242 Gbps during the previous quarter.

Internet Telephony

1.54 As per the reports received from 15 service providers, providing

Internet Telephony services, the total outgoing minutes of usage for
internet telephony increased from 124.07 million minutes at the end
of Jun-20 to 182.58 million minutes at the end of Sep-20. List of
Internet Telephony Service providers is available at Annexure-1.6.

Chart 1.22 : Trends in MOU for Internet Telephony

Part-II : Broadband Service (Download Speed >=512 Kbps)

1.55 The total number of broadband subscribers increased from 698.23

million at the end of Jun-20 to 726.32 million at the end of Sep-20.
Out of which number of wired broadband subscribers are 21.12
million and wireless broadband subscribers are 705.20 million.
43
1.56 Top five broadband (wired+wireless) service providers in term of
subscribers are Reliance Jio (405.65 million), Bharti Airtel (166
million), Vodafone Idea Ltd (119.85 million), BSNL (24.83 million)
and Atria Convergence (1.73 million).
1.57 In wired broadband segment, BSNL holds 36.94% market share with
7.80 million subscribers followed by Bharti with 2.60 million
subscribers in QE Sep-20.

1.58 In wireless broadband segment, Reliance Jio holds 57.13% market

share with 404.13 million subscribers followed by Bharti Airtel Ltd
(23.17%) with 163.41million subscribers in QE Sep-20.

1.59 Top five service areas in respect of broadband subscriptions at Q.E.

Sep-20 are Maharashtra (62.75 million), Andhra Pradesh including
Telengana (57.65 million), U.P.-East (51.89 million), Tamil Nadu
including Chennai (49.48 million) and Madhya Pradesh (47.84
million).
Chart 1.23 : Composition of Broadband subscription –
Technology wise

1.60 Mobile Device Users (dongle+phone) constitute 97.01% of total

broadband subscribers at the end of Sep-20.

44
Part-III : Narrowband Service (Download Speed <512 Kbps)

1.61 Total number of narrowband subscribers declined from 50.84

million at the end of Jun-20 to 50.14 million at the end of Sep-20
with the quarterly decline rate of 1.38%. Out of 50.14 million
narrowband subscribers, Wired Narrowband subscribers are 3.24
million and Wireless Narrowband subscribers are 46.89 million.

1.62 The top five narrowband (wired+wireless) service providers in term of

subscriber base are Bharti Airtel (25.73 million), Vodafone Idea Ltd
(17.68 million), BSNL (6.53 million), MTNL (0.14 million) and You
Broadband (0.02 million) at the end of Sep-20.

1.63 In wired narrowband segment, BSNL holds 98.48% market share

with 3.20 million subscribers followed by You Broadband India Pvt
Ltd with 0.02 million subscribers.

1.64 In wireless narrowband segment, Bharti Airtel holds 54.87% market

share with 25.73 million subscribers followed by Vodafone Idea Ltd
with 17.68 million subscribers.

Chart 1.24 : Composition of Narrowband subscription –

Technology wise

45
 Section E : Other Value Added Services - PMRTS & VSAT
Public Mobile Radio Trunk Services (PMRTS)

1.65 The subscriber base of PMRTS decreased from 64,833 at the end of
Jun-20 to 63,901 at the end of Sep-20 with quarterly decline rate of
1.45%.

Table 1.32 : PMRTS Subscriber base - Service Provider wise

Subscriber Subscriber % Growth in

Sl. Name of the Service Net
Base as on Base as on subscribers in
No Provider Addition
30.06.2020 30.09.2020 QE Sep-20
Arya Omnitalk Radio
1 Trunking Services Pvt. 54,515 53,521 -994 -1.82
Ltd.
4 Procall Ltd. 3,297 3,341 44 1.33

2 Quick Call 2,087 2,030 -57 -2.73

3 Inative Networks Pvt Ltd 1,820 1,820 0 0.00

5 Smartalk Pvt Ltd 1,360 1,426 66 4.85

Bhilwara Telenet Services
6 883 869 -14 -1.59
Pvt Ltd
7 Wiwanet Solutions Pvt Ltd 460 478 18 3.91
Airtalk Solutions &
8 416 416 0 0.00
Services Pvt Ltd
Total 64,838 63,901 -937 -1.45

1.66 Detailed table on Service Area wise subscriber base of PMRTS as on

30th Sep, 2020 is available at Annexure-1.7.

46
 Chart 1.25 : Number of PMRTS subscribers & Rate of Growth (%)

Very Small Aperture Terminal (VSAT)

1.67 The total number of VSAT subscribers decreased from 295,571 at

the end of Jun-20 to 295,261 at the end of Sep-20. Net decrease
during the quarter has been 310 at the declining rate of 0.10%.

Chart 1.26 : Number of VSAT Subscribers & Rate of Growth (%)

47
 Table 1.33 : VSAT Service Providers currently providing service
& their subscriber base

Subscriber base at the

%age Market
Sr. Name of Service Quarter ending Net
Growth Share (%)
No Providers Addition
Sep-20
Jun-20 Sep-20
Hughes
1 122,087 123,154 1067 0.87 41.71
Communications Ltd.
2 Bharti Airtel Limited 78,898 76,702 -2,196 -2.78 25.98

3 Tatanet Services 71,134 73,749 2,615 3.68 24.98

4 HCL Comnet 10,888 10,181 -707 -6.49 3.45
5 BSNL 9,939 8,863 -1,076 -10.83 3.00
6 Infotel Satcom 2,575 2,562 -13 -0.50 0.87
Cloudcast Digital Ltd
7 (eartwhile Planetcast 50 50 0 0.00 0.02
Media Services Ltd)
Total 295,571 295,261 -310 -0.10 100

1.68 Hughes Communication Limited continues to be the market leader

with 41.71% share in VSAT with subscriber base of 123,154
followed by Bharti Airtel Ltd with 76,702 at the end of Sep-20.

1.69 In term of net addition, M/s Tatanet Services added maximum

number of VSAT subscribers (2615 subscribers) during the
QE Sep-20. Bharti Airtel Limited, HCL Comnet, BSNL and Infotel
Satcom have registered decline in their VSAT subscribers during the
quarter.

48
 Chapter 2 :
Revenue and Usage
Wireless Services

------------------------------------------------------------------------------------------------------------
• For all the parameters, Metros indicate data for Delhi, Mumbai & Kolkata. Data
for Chennai service area has been included in Circle A, as part of TN.
• ARPU arrived after adjusting interconnect usage charges and roaming settlement
charges.
• The data contained in this section covers the licensees, who have been providing
service during the entire period from 1st July, 2020 to 30th September, 2020 in the
various service areas.

49
 Table 2.1: Key Indicators – Wireless Services

QoQ %age YoY %age

Parameter Sep-20 Jun-20 Sep-19
change change

Share of Prepaid (%) 95.39% 95.48% 95.74% -0.10 -0.37

Incoming MOU per
381.35 372.62 344.85 2.34 10.58
subscriber per month
Outgoing MOU per
380.08 371.16 345.67 2.40 9.95
subscriber per month
No. of Outgoing SMS per
15.71 15.30 17.67 2.65 -11.12
subscriber per month
Average Revenue Per User
96.87 90.12 74.38 7.49 30.24
(ARPU) per month (`)

2.1 The following chart presents % break-up of outgoing minutes from

Home Service Area (HSA) in the QE Sep-20.

Chart 2.1: Break-up of Outgoing minutes from Home

Service Area (HSA)

2.2 The following chart presents pre-paid subscribers as a % of total

subscribers as on the last day of the respective quarters for various
categories of circles.

50
 Chart 2.2: Proportion of prepaid subscribers

Note: Based on subscriber figures as on the last day of the quarter.

2.3 The market share of pre-paid segment has decreased from 95.48%
at the end of June-20 to 95.39% at the end of Sep-20.

2.4 The ARPU per month (all India blended) increased from Rs.90.12 in
QE Jun-20 to Rs.96.87 in QE Sep-20 with quarterly growth rate of
7.49%. Year-on-Year basis, ARPU per month increased by 30.24% in
this quarter.

2.5 The ARPU per month for pre-paid segment is Rs.90 and ARPU per
month for postpaid segment is Rs.234 in QE Sep-20.

2.6 The following table presents the ARPU per month for various
categories of circles and various platforms for payment viz. post-paid
and pre-paid.

51
 Table 2.2: Monthly ARPU – Wireless Services in QE Sep-20

ARPU per month (in `)

Circle Category
Post-paid Pre-paid Blended
Circle A 270 101 109
Circle B 248 89 92
Circle C 206 91 95
Metros 199 53 75
All India 234 90 97
All private SPs 235 97 104
BSNL/MTNL 208 36 41

2.7 The following table presents the composition of ARPU per month for
QE Sep-20.

Table 2.3: Composition of ARPU per month - Wireless Services

Revenue (excl.
Share of total
S. service tax) per
Item revenue from
No. subscriber per
subscribers
month (in `)
1 Usage from Home Service Area
1.1. Rental Revenue# 1.05 1.0%
1.2. Revenue from calls 17.66 16.3%
1.3. Revenue from SMS 0.38 0.3%
1.4. Revenue from data usage 84.31 77.7%
1.5. Revenue from other VAS 1.37 1.3%
1.6. Other revenue 3.18 2.9%
2 Usage outside Home Service Area
2.1. Revenue from out-roamers 0.56 0.5%
3 Total revenue from subscribers (1+2) 108.52 100%
Net inter-operator settlement charges
4 -11.65
receivable *
5 Net Revenue (ARPU) per month (3+4) 96.87
* includes Interconnect Usages Charges and roaming settlement charges
# Starting from QE March-20 the TSPs started bifurcating rental revenue amongst revenue from calls and
data usage
There is a difference in ARPU calculated by TRAI and the figures published by TSPs in their financial statements. This is because each TSP has a
different methodology to calculate the ARPU. For example, one of the TSPs calculated ARPU by dividing the service revenue by the average number of
subscribers during the quarter. Another TSP calculated ARPU by dividing operating revenue as given in the P&L account for the quarter by the average
subscriber base for the current and previous quarters. Further, TRAI calculates Average Revenue Per User (ARPU) per month as Quarterly Revenue
adjusted for interconnect usage charges and roaming settlement charges divided by average subscribers during the quarter for its own regulatory
analysis. Therefore, the different methods result in a TRAI ARPU figure being less than what a TSP would declare in its quarterly financial results or
presents to investors/Credit rating agencies.
52
2.8 From the above table, it may be seen that the net inter-operator
settlement charges payable (Rs.11.65) accounts for 10.73% of the
total revenue from subscribers in the Q.E. Sep-2020.

2.9 On an all India average, the overall MOU per subscriber per month
increased by 2.37% from 744 in Q.E. Jun-20 to 761 in Q.E. Sep-20.

2.10 The following table presents the total MOU (usage from, and outside,
the home service area) per subscriber per month for various
categories of circles and various platforms for payment viz. post-paid
and pre-paid during Q.E. Sep-20.

Table 2.4: MOU per subscriber per month - QE Sep-20

MOU per subscriber per month

Post-paid Pre-paid Blended

Circle
Total MOU

Total MOU

Total MOU
Incoming
Incoming

Incoming
Outgoing

Outgoing
Outgoing

category
MOU

MOU
MOU

MOU

MOU

MOU
Circle A 389 348 738 355 349 704 357 349 706
Circle B 364 338 702 372 381 753 372 380 752
Circle C 407 406 814 429 455 884 428 453 881
Metro 303 248 551 441 411 852 420 386 806
All India 359 321 680 381 384 765 380 381 761
Note: MOU indicates total usage i.e. usage from and outside HSA

2.11 The overall ratio of incoming MOUs and outgoing MOUs for the Q.E.
Sep-20 is 50.1: 49.9.

2.12 Average number of Outgoing SMS per subscriber per month is 16 in

QE Sep-20. The following table presents the outgoing SMS usage
(usage from and outside, the home service area) per subscriber per

53
 month for various categories of circles and various categories of
subscribers viz. post-paid and pre-paid during Q.E. Sep- 20.

Table 2.5: No. of Outgoing SMS per subscriber per month during
QE Sep-20

Circle Outgoing SMS per subscriber per month

category Post-paid Pre-paid Blended
Circle A 41 17 18
Circle B 45 13 14
Circle C 19 18 18
Metro 19 13 14
All India 31 15 16
Note: No. of Outgoing SMS indicate total usage i.e. usage from and outside HSA

Chart 2.3 : Minutes of Usage by Out-roamers as a % of Total

Minutes of Usage during Q.E. Sep-2020

54
 Chart 2.4: Outgoing SMS Usage by Out-roamers as a % of Total
No. of Outgoing SMS Usage during Q.E. Sep-2020

2.13 The following table presents the percentage break-up of outgoing

minutes of usage from home service area between various categories
of termination networks in the Q.E. Sep-20.

Table 2.6: %Break-up of Outgoing minutes from Home Service Area (HSA)

% % % % % %
Intra- Intra- Intra- Inter- Inter- Inter-
%
Category circle circle circle to circle circle to circle to
ILD
to to own other to own other
wireline wireless wireless wireline wireless wireless

Circle A 0.84 39.85 46.61 0.26 5.52 6.88 0.03

Circle B 0.55 38.53 42.69 0.17 7.87 10.19 0.01

Circle C 0.33 43.09 36.36 0.19 9.70 10.34 0.01

Metros 1.14 29.28 34.54 0.34 15.16 19.49 0.05

All India 0.66 38.85 42.06 0.22 8.14 10.05 0.02

55
2.14 The following chart presents the percentage of subscribers who
availed roaming services (out-roamers) during the QE Sep-20.

Chart 2.5: % subscribers availed roaming services during

the QE Sep-20

2.15 The usage pattern of out-roamers i.e. usage from outside the home
service area shows that incoming minutes accounts for 46.13% of
the total minutes of usage by out-roamers in QE Sep-20 as against
45.21% in the June-20 quarter. The chart given below presents the
break-up of minutes of usage of out-roamers.

Chart 2.6: % Break-up of minutes of usage of out-roamers

(usage from outside the Home Service Area)

56
2.16 The tariff plans are of bundled nature and the trade-off is generally
between monthly fixed charges and variable (call) charges.
Therefore, average revenue per outgoing minute of usage from
Home Service Area (HSA) as defined below would be a realistic
indicator of average tariff levels.

8. Average Revenue per Outgoing Minute of usage from HSA

Rental revenue + Revenue from Calls

=
No. of outgoing minutes from HAS

Table 2.7: Average revenue per outgoing minute from HSA in

QE Sep-20
(In Rs. per minute)

Circle Category Postpaid Prepaid Blended

Circle A 0.14 0.05 0.06

Circle B 0.14 0.05 0.05

Circle C 0.11 0.05 0.05

Metros 0.13 0.04 0.05

All India 0.14 0.05 0.05

2.17 All India average revenue per outgoing minute has not changed from
Re.0.05 in the previous quarter to Re.0.05 in Q.E. Sep-20.

57
 Table 2.8: Trends of Key Parameters - Wireless Services

Parameter Sep-19 Dec-19 Mar-20 Jun-20 Sep-20

1. ARPU (` Per month) 74 79 91 90 97

2. Average revenue Realization
per subscriber per GB wireless 6.99 8.45 11.23 10.55 10.95
data (in `)
3. MOU per subscriber per
691 712 750 744 761
month

4. Outgoing MOU per subscriber per month

4.1 Local (Intra-circle) 254 265 276 282 296

4.2 NLD (inter-circle) 92 92 98 90 84

4.3 ILD 0.16 0.11 0.10 0.09 0.07

5. Average no. of Outgoing
SMS per subscriber per 18 18 17 15 16
month
6. Average revenue per
outgoing minute from HSA 0.13 0.11 0.06 0.05 0.05
(in `)

2.18 Service Area wise statistics are available at Annexure-2.1.

58
 Chapter 3 :
Financial Data of
Telecom Service
Sector

59
 Table 3.1: Gross Revenue (GR), Adjusted Gross Revenue (AGR), License
Fee (LF) & Spectrum Charges
QE Mar-20 QE Jun-20 QE Sep-20 Q-O-Q Y-O-Y
Particulars
(` in Crore) (` in Crore) (` in Crore) % Change % Change
Gross Revenue
67,534 66,858 68,228 2.05 13.73
(GR)
Adjusted Gross
44,940 44,128 45,707 3.58 22.41
Revenue (AGR)
Pass Through
22,593 22,730 22,521 -0.92 -0.58
Charges (GR-AGR)
License Fee 3,604 3,526 3,656 3.70 22.34
Spectrum Usage
1,424 1,369 1,451 5.94 30.16
Charges

3.1 Gross Revenue (GR) and Adjusted Gross Revenue (AGR) quarterly
increased by 2.05% and 3.58% respectively in QE Sep-20. On YoY
basis GR and AGR also increased by 13.73% and 22.41%
respectively in QE Sep-20.

3.2 Pass through charges decreased on both quarterly and yearly basis
by 0.92% and 0.58% respectively in the QE Sep-20.

3.3 Pass-through charges as a percentage of Gross Revenue are 33% in

QE Sep-20 as against 34% in the previous quarter.

Table 3.2: Service-wise Gross Revenue, Adjusted Gross Revenue,

License Fee and Spectrum Charges for QE Sep-20
(in ` Crore)

Spectrum
Service GR AGR LF
Usage Charges
Access
51,124.34 36,317.75 2,905.93 1,446.79
Providers
NLD 9,549.83 7,246.34 579.71 -
ILD 3,511.76 1,756.09 140.49 -
Others 4,042.30 386.67 30.23 3.84

Total 68,228.23 45,706.85 3,656.36 1,450.63

60
 Chart 3.1: Composition of Adjusted Gross Revenue

3.4 Access services contributed 79% of the total Adjusted Gross

Revenue of telecom services. In Access services, Gross Revenue (GR),
Adjusted Gross Revenue (AGR), License Fee and Spectrum Usage
Charges (SUC)‡‡‡ increased by 3.30%, 5.80%, 5.81% and 5.98%
respectively in QE Sep-20. However, Pass Through Charges
quarterly decreased by 2.35% during the same period.

3.5 Monthly Average Revenue per User (ARPU) for Access Services
based on AGR increased from 98.01 in QE Jun-20 to 103.87 in
QE Sep-20. Trend of ARPU per month for Access Services is
depicted in the following chart 3.2.

‡‡‡
Spectrum Usage Charge is payable by the licensees providing mobile access services, as a percentage of
their Adjusted Gross Revenue (AGR).
(Source – DoT License Agreement)

61
 Chart 3.2: Trend in ARPU per month for Access Services

Table 3.3: Access Services - Service Provider wise Adjusted

Gross Revenue
(in ` Crore)
Service Provider QE Sep-20 QE Jun-20 % Change
Reliance Jio 15915.14 15259.91 4.29
Bharti Airtel 10764.90 10088.46 6.71
Vodafone Idea 6435.79 5865.36 9.73
BSNL 2185.39 2140.40 2.10
Tata Tele. 583.08 540.84 7.81
MTNL 364.47 337.04 8.14
Reliance Com. 66.46 96.27 -30.97
Quadrant -0.29 -0.06 -360.09
V-Con Mobile & Infra
2.82 -0.02 11757.84
Pvt. Ltd.
Grand Total
36317.75 34328.19 5.80
(Access)

3.6 Public Sector Undertakings' share in the Access AGR of telecom

services is 7.02% in the QE Sep-20.

62
 Table 3.4: Category-wise share in Adjusted Gross Revenue (AGR)
of Access Services
Category AGR of Access Services for %age share of
QE Sep-20 (in crore) AGR

Metro 3695.62 10.18

A 13949.17 38.41

B 13586.12 37.41

C 5086.85 14.01

Total 36317.75 100

Notes :
1. Source: Figures are un-audited and as submitted by the TSPs.
2. A copy of quarterly Statement(s) of Revenue and Licence Fee and Spectrum Charges filed with
the licensor(DoT) is submitted by Telecom Service Providers to TRAI in reference to TRAI’s
Order No.14-11/2009-FA, dated 9th August, 2010.
3. The figures have been re-grouped wherever considered necessary for analysis purpose.
4. Percentage of contribution of Five TSPs of Public Sector (BSNL, MTNL, Rail Tel, Power Grid, Oil
India and Bharat Broadband) to AGR in NLD Service and two TSPs of Public Sector
(BSNL/MTNL) in Access Services and BSNL in ILD Services.
5. For all the parameters metros indicate data for Delhi, Mumbai and Kolkata. Data for Chennai
Service Area has been included as part of Tamil Nadu
6. M/s. V-Con Mobile & Infra Pvt. Ltd has started reporting GR/AGR with effect from Oct-
Dec.,2019 onwards.

63
Chapter 4 : Quality of
Service (QoS)

64
 Section A: Quality of Service Performance of Wireless
Service Providers

Table 4.1: QoS Summary - Wireless Service

Summary of Performance of Service providers comparative to the

previous quarter against identified parameters

Performance in respect of
UASL/CMTS Licensees for the
Parameters and Benchmarks
For Quarter For Quarter
Ending Ending
S.No. Parameters Benchmark
Jun, 2020 Sep, 2020
Out
Out Of
Of Out Of Out Of
110
110 110 (%) 110 (%)
(Nos.)
(Nos.)
I. Network Related Parameters
1 Network Availability
BS Accumulated down-time
(i) (not available for service) ≤ 2% 0 0% 0 0%
(%age)
Worst affected BSs due to
(ii) ≤ 2% 0 0% 0 0%
down-time (%age)
2 Connection Establishment (Accessibility)
Call Set-up Success Rate and
Session Establishment
Success Rate for Circuit
(i) ≥ 95% 0 0% 0 0%
Switched Voice or VoLTE as
applicable(within licensee's
own network)
SDCCH/ Paging Channel
(ii) Congestion/ RRC Congestion ≤ 1% 0 0% 0 0%
(%age)
TCH, RAB and E-RAB
(iii) ≤ 2% 2 1.82% 2 1.82%
Congestion (%age)
3 Connection Maintenance (Retain ability)
Network QoS DCR Spatial
(i) Distribution Measure ≤ 2% 5 4.55% 5 4.55%
[Network_ QSD(90,90)]
Network QoS DCR Temporal
(ii) Distribution Measure ≤ 3% 7 6.36% 5 4.55%
[Network_ QTD(97,90)]
Connections with good
voice quality, Circuit
4 ≥ 95% 0 0% 0 0%
Switched Voice Quality and
VoLTE quality

65
 Point of Interconnection
(POI) Congestion (No. of
5 POIs not meeting the ≤ 0.5% 0 0% 0 0%
benchmark) (Averaged over
a period of quarter)
Down Link (DL) Packet Drop
6 ≤ 2% 0 0% 0 0%
Rate or DL-PDR
Up Link (UL) Packet Drop
7 ≤ 2% 0 0% 0 0%
Rate or UL-PDR
II. Customer Service Quality Parameters
6 Metering and Billing/
Metering and billing credibility
(i) ≤ 0.1% 0 0% 0 0%
- post paid
Metering and billing credibility
(ii) ≤ 0.1% 0 0% 0 0%
- pre paid
Resolution of billing/ 98% within
(iii) 1 0.91% 0 0%
charging/validity complaints 4 weeks
Resolution of 100%
billing/charging/validity within 6 1 0.91% 2 1.82%
complaints weeks
Period of applying credit/ within 1
waiver/ adjustment to week of
(iv) customer’s account from the resolution 1 0.91% 2 1.82%
date of resolution of of
complaints complaint
7 Response time to the customer for assistance
Accessibility of call centre/
(i) ≥ 95% 3 2.73% 2 1.82%
customer care
%age of calls answered by the
(ii) operators (voice to voice) ≥ 95% 84 76.36% 29 26.36%
within 90 seconds
8 Termination / closure of service
%age requests for 100%
(i) Termination / Closure of within 7 1 0.91% 2 1.82%
service complied within 7 days days
100%
Time taken for refund of 60% 29.09%
(ii) within 60 66 32
deposits after closures
days

4.1 The performance has improved in this quarter as compared to the

previous quarter in respect of the following parameters: -
a. Network QoS DCR Temporal Distribution Measure [Network_
QTD (97,90)]
b. Resolution of billing/charging/validity complaints 98% within
4 weeks
c. Accessibility of call centre/ customer care
d. %age of calls answered by the operators (voice to voice) within
90 sec
66
 e. Time taken for refund of deposits after closures

4.2 The performance has deteriorated in this quarter as compared to the

previous quarter in respect of the following parameters: -

a. Resolution of billing/charging/validity complaints 100%

within 6 weeks
b. Period of applying credit/ waiver/ adjustment to customer’s
account from the date of resolution of complaints
c. %age requests for Termination / Closure of service complied
within 7 days

67
 Table 4.2: Parameter wise Analysis of Non-compliance of QoS
Benchmarks for Wireless Service Providers

Bench- Service Perform-

Parameter Service Area
mark Provider ance
TCH, RAB and E-RAB VIL-Brand Uttar Pradesh
≤ 2% 2.14
Congestion (%age) Idea (West)
TCH, RAB and E-RAB VIL-Brand Uttar Pradesh
≤ 2% 2.14
Congestion (%age) Vodafone (West)
Network QoS DCR Spatial
Distribution Measure ≤ 2% BSNL West Bengal 8.21
[Network_ QSD(90,90)]
Network QoS DCR Spatial
VIL-Brand Himachal
Distribution Measure ≤ 2% 2.56
Idea Pradesh
[Network_ QSD(90,90)]
Network QoS DCR Spatial
VIL-Brand Jammu &
Distribution Measure ≤ 2% 2.56
Idea Kashmir
[Network_ QSD(90,90)]
Network QoS DCR Spatial
VIL-Brand Himachal
Distribution Measure ≤ 2% 2.56
Vodafone Pradesh
[Network_ QSD(90,90)]
Network QoS DCR Spatial
VIL-Brand Jammu &
Distribution Measure ≤ 2% 2.56
Vodafone Kashmir
[Network_ QSD(90,90)]
Network QoS DCR
Temporal Distribution
≤ 3% BSNL West Bengal 10.00
Measure [Network_
QTD(97,90)]
Network QoS DCR
Temporal Distribution VIL-Brand Himachal
≤ 3% 3.45
Measure [Network_ Idea Pradesh
QTD(97,90)]
Network QoS DCR
Temporal Distribution VIL-Brand Jammu &
≤ 3% 4.00
Measure [Network_ Idea Kashmir
QTD(97,90)]
Network QoS DCR
Temporal Distribution VIL-Brand Himachal
≤ 3% 3.45
Measure [Network_ Vodafone Pradesh
QTD(97,90)]
Network QoS DCR
Temporal Distribution VIL-Brand Jammu &
≤ 3% 4.00
Measure [Network_ Vodafone Kashmir
QTD(97,90)]
Resolution of 100%
VIL-Brand
billing/charging within 6 Gujarat 99.99
Idea
complaints weeks
Resolution of 100%
VIL-Brand
billing/charging within 6 Gujarat 99.99
Vodafone
complaints weeks

68
 Bench- Service Perform-
Parameter Service Area
mark Provider ance
Period of applying credit/ within 1
waiver/ adjustment to week of
VIL-Brand
customer’s account from resolution Rajasthan 99.25
Idea
the date of resolution of of
complaints complaint
Period of applying credit/ within 1
waiver/ adjustment to week of
VIL-Brand
customer’s account from resolution Rajasthan 99.25
Vodafone
the date of resolution of of
complaints complaint
Accessibility of call
≥ 95% BSNL Kerala 93.00
centre/ customer care
Accessibility of call
≥ 95% BSNL Rajasthan 89.00
centre/ customer care
Percentage of calls
answered by the Andhra
≥ 95% Airtel 84.00
operators (voice to voice) Pradesh
within 90 seconds
Percentage of calls
answered by the
≥ 95% Airtel Assam 85.00
operators (voice to voice)
within 90 seconds
Percentage of calls
answered by the
≥ 95% Airtel Bihar 93.00
operators (voice to voice)
within 90 seconds
Percentage of calls
answered by the
≥ 95% Airtel Delhi 91.00
operators (voice to voice)
within 90 seconds
Percentage of calls
answered by the
≥ 95% Airtel Gujarat 89.00
operators (voice to voice)
within 90 seconds
Percentage of calls
answered by the
≥ 95% Airtel Haryana 90.00
operators (voice to voice)
within 90 seconds
Percentage of calls
answered by the Himachal
≥ 95% Airtel 91.00
operators (voice to voice) Pradesh
within 90 seconds
Percentage of calls
answered by the Jammu &
≥ 95% Airtel 91.00
operators (voice to voice) Kashmir
within 90 seconds
Percentage of calls
answered by the
≥ 95% Airtel Karnataka 91.00
operators (voice to voice)
within 90 seconds
69
 Bench- Service Perform-
Parameter Service Area
mark Provider ance
Percentage of calls
answered by the
≥ 95% Airtel Kerala 87.00
operators (voice to voice)
within 90 seconds
Percentage of calls
answered by the
≥ 95% Airtel Kolkata 92.00
operators (voice to voice)
within 90 seconds
Percentage of calls
answered by the Madhya
≥ 95% Airtel 90.00
operators (voice to voice) Pradesh
within 90 seconds
Percentage of calls
answered by the
≥ 95% Airtel Maharashtra 89.00
operators (voice to voice)
within 90 seconds
Percentage of calls
answered by the
≥ 95% Airtel Mumbai 92.00
operators (voice to voice)
within 90 seconds
Percentage of calls
answered by the
≥ 95% Airtel North East 86.00
operators (voice to voice)
within 90 seconds
Percentage of calls
answered by the
≥ 95% Airtel Punjab 94.00
operators (voice to voice)
within 90 seconds
Percentage of calls
answered by the
≥ 95% Airtel Rajasthan 91.00
operators (voice to voice)
within 90 seconds
Percentage of calls
answered by the
≥ 95% Airtel Tamil Nadu 78.00
operators (voice to voice)
within 90 seconds
Percentage of calls
answered by the Uttar Pradesh
≥ 95% Airtel 91.00
operators (voice to voice) (East)
within 90 seconds
Percentage of calls
answered by the Uttar Pradesh
≥ 95% Airtel 90.00
operators (voice to voice) (West)
within 90 seconds
Percentage of calls
answered by the
≥ 95% Airtel West Bengal 90.00
operators (voice to voice)
within 90 seconds
Percentage of calls
≥ 95% BSNL Karnataka 41.28
answered by the
70
 Bench- Service Perform-
Parameter Service Area
mark Provider ance
operators (voice to voice)
within 90 seconds
Percentage of calls
answered by the
≥ 95% BSNL Kerala 75.40
operators (voice to voice)
within 90 seconds
Percentage of calls
answered by the
≥ 95% BSNL Tamil Nadu 80.51
operators (voice to voice)
within 90 seconds
Percentage of calls
answered by the
≥ 95% RJIL Bihar 75.25
operators (voice to voice)
within 90 seconds
Percentage of calls
answered by the Uttar Pradesh
≥ 95% RJIL 75.84
operators (voice to voice) (East)
within 90 seconds
Percentage of calls
answered by the Uttar Pradesh
≥ 95% RJIL 77.32
operators (voice to voice) (West)
within 90 seconds
Percentage of calls
answered by the VIL-Brand Uttar Pradesh
≥ 95% 94.93
operators (voice to voice) Idea (East)
within 90 seconds
Percentage of calls
answered by the VIL-Brand Uttar Pradesh
≥ 95% 94.93
operators (voice to voice) Vodafone (East)
within 90 seconds
%age requests for
100%
Termination / Closure of VIL-Brand Andhra
within 7 99.96
service complied within 7 Idea Pradesh
days
days
%age requests for
100%
Termination / Closure of VIL-Brand Andhra
within 7 99.96
service complied within 7 Vodafone Pradesh
days
days
100%
Time taken for refund of VIL-Brand Andhra
within 60 45.57
deposits after closures Idea Pradesh
days
100%
Time taken for refund of VIL-Brand
within 60 Assam 67.48
deposits after closures Idea
days
100%
Time taken for refund of VIL-Brand
within 60 Bihar 31.68
deposits after closures Idea
days
Time taken for refund of 100% VIL-Brand
Delhi 74.25
deposits after closures within 60 Idea

71
 Bench- Service Perform-
Parameter Service Area
mark Provider ance
days

100%
Time taken for refund of VIL-Brand
within 60 Haryana 92.58
deposits after closures Idea
days
100%
Time taken for refund of VIL-Brand
within 60 Kerala 77.33
deposits after closures Idea
days
100%
Time taken for refund of VIL-Brand
within 60 Kolkata 92.66
deposits after closures Idea
days
100%
Time taken for refund of VIL-Brand Madhya
within 60 12.00
deposits after closures Idea Pradesh
days
100%
Time taken for refund of VIL-Brand
within 60 Maharashtra 52.75
deposits after closures Idea
days
100%
Time taken for refund of VIL-Brand
within 60 Mumbai 72.17
deposits after closures Idea
days
100%
Time taken for refund of VIL-Brand
within 60 North East 78.51
deposits after closures Idea
days
100%
Time taken for refund of VIL-Brand
within 60 Odisha 38.13
deposits after closures Idea
days
100%
Time taken for refund of VIL-Brand
within 60 Rajasthan 47.12
deposits after closures Idea
days
100%
Time taken for refund of VIL-Brand
within 60 Tamil Nadu 69.44
deposits after closures Idea
days
100%
Time taken for refund of VIL-Brand Uttar Pradesh
within 60 90.78
deposits after closures Idea (West)
days
100%
Time taken for refund of VIL-Brand
within 60 West Bengal 88.46
deposits after closures Idea
days
100%
Time taken for refund of VIL-Brand Andhra
within 60 45.57
deposits after closures Vodafone Pradesh
days
100%
Time taken for refund of VIL-Brand
within 60 Assam 67.48
deposits after closures Vodafone
days
100%
Time taken for refund of VIL-Brand
within 60 Bihar 31.68
deposits after closures Vodafone
days
Time taken for refund of 100% VIL-Brand
Delhi 74.25
deposits after closures within 60 Vodafone

72
 Bench- Service Perform-
Parameter Service Area
mark Provider ance
days

100%
Time taken for refund of VIL-Brand
within 60 Haryana 92.58
deposits after closures Vodafone
days
100%
Time taken for refund of VIL-Brand
within 60 Kerala 77.33
deposits after closures Vodafone
days
100%
Time taken for refund of VIL-Brand
within 60 Kolkata 92.66
deposits after closures Vodafone
days
100%
Time taken for refund of VIL-Brand Madhya
within 60 12.00
deposits after closures Vodafone Pradesh
days
100%
Time taken for refund of VIL-Brand
within 60 Maharashtra 52.75
deposits after closures Vodafone
days
100%
Time taken for refund of VIL-Brand
within 60 Mumbai 72.17
deposits after closures Vodafone
days
100%
Time taken for refund of VIL-Brand
within 60 North East 78.51
deposits after closures Vodafone
days
100%
Time taken for refund of VIL-Brand
within 60 Odisha 38.13
deposits after closures Vodafone
days
100%
Time taken for refund of VIL-Brand
within 60 Rajasthan 47.12
deposits after closures Vodafone
days
100%
Time taken for refund of VIL-Brand
within 60 Tamil Nadu 69.44
deposits after closures Vodafone
days
100%
Time taken for refund of VIL-Brand Uttar Pradesh
within 60 90.78
deposits after closures Vodafone (West)
days
100%
Time taken for refund of VIL-Brand
within 60 West Bengal 88.46
deposits after closures Vodafone
days

4.3 The detailed table on Service Provider wise performance of QoS

parameters for Wireless Services is available at Annexure-4.1.

73
 Section B: Quality of Service Performance of Wireline
Service Providers

Table 4.3: QoS Summary - Wireline Service

Summary of Performance of service providers against identified parameters

No of license areas where

operators not meeting the
benchmarks
September,
S. June, 2020
Parameters Benchmark 2020
No.
Out
Out of Out of Out of
of 98
98 in 98 in 98 in
in
Nos. %age %age
Nos.
“Fault repair”
Fault incidences No. of
(i) ≤7 0 0.00% 0 0.00%
faults per 100 subs/
month)
% Fault repaired by next
working day (for urban ≥ 85% 10 9.62% 7 6.73%
(ii) areas)
% Fault repaired within
5 days (for urban areas) ≥100% 2 1.92% 2 1.92%
% Fault repaired by next
working day (for rural ≥ 75% 0 0.00% 2 1.92%
and hilly areas)
(iii)
% Fault repaired within
7 days (for rural and ≥100% 0 0.00% 0 0.00%
hilly areas)
“Mean time to
(iv) Repair”(MTTR) ≤10Hs 10 9.62% 8 7.69%

“Point of
Interconnection” (POI)
(v) ≤ 0.5% 0 0.00% 0 0.00%
Congestion (No. of PoIs
not meeting benchmark)
“Metering and Billing”
Metering and billing ≤ 0.1% 1 0.96% 0 0.00%
(vi) credibility - post-paid
Metering and Billing
credibility -pre-paid ≤ 0.1% 0 0.00% 0 0.00%
Resolution of
98% within
billing/charging /Credit 0 0.00% 0 0.00%
4 weeks
& validity complaints
(vii) Resolution of 100%
billing/charging / Credit within 6 0 0.00% 0 0.00%
& validity complaints weeks

74
 Period of applying credit 1 week of
/waiver/adjustment to resolution
(viii) 0 0.00% 0 0.00%
customer's of
complaint
“Response time to the
customer for
assistance” ≥ 95% 13 12.50% 38 36.54%
Accessibility of call
(ix) centre/ customer care
%age of calls answered
by the operators (voice
≥ 95% 30 28.85% 23 22.12%
to voice) within 90
seconds
“Termination / closure
of service”-
100%
%age of request for
(x) within 7 1 0.96% 18 17.31%
Termination / closure of
days
service complied within
7 days
Time taken for refund of 100%
(xi) deposits after closures within 60 13 12.50% 1 0.96%
days

NOTE: Most of the SPs have not reported for the parameter “Metering and billing
credibility - pre paid” due to not providing pre-paid service in Basic (Wire line) service.

4.4 The performance has improved in this quarter as compared to the

previous quarter in respect of the following parameters: -
❖ % Fault repaired by next working day (for urban areas)
❖ “Mean time to Repair” (MTTR)
❖ Metering and billing credibility - post-paid,
❖ %age of calls answered by the operators (voice to voice)
within 90 seconds
❖ Time taken for refund of deposits after closures

4.5 The performance has deteriorated in this quarter as compared to the

previous quarter in respect of the following parameters: -

❖ Accessibility of call centre/customer care

❖ %age of request for Termination/closure of service
complied within 7 days

75
 Table 4.4: Parameter wise Analysis of Non-compliance of QoS
Benchmarks for Wireline Service Providers

Service Service Parameters

Parameters Benchmarks
Provider areas not met
For urban
% of faults repaired by next areas by next
BSNL Maharashtra 79.00%
working day working day: ≥
85%
For urban Delhi 45.43%
% of faults repaired by next areas by next
MTNL
working day working day:
≥85% Mumbai 27.10%

For urban
% of faults repaired by next areas by next
TTSL Kerala 40.00%
working day working day:
85%
For urban
% of faults repaired by next areas by next
TTSL Karnataka 71.62%
working day working day:
85%
For urban
% of faults repaired by next areas by next
TTSL Mumbai 65.68%
working day working day:
85%
For urban
% of faults repaired by next areas by next
TTSL Tamil Nadu 57.41
working day working day:
85%

For urban Delhi 72.91%

% of faults repaired within 5
areas: MTNL
days
≥ 100%
Mumbai 50.80%
For rural and
% of faults repaired by next
hilly areas: BSNL Assam 70.00%
working day
≥ 75%
For rural and
% of faults repaired by next
hilly areas: BSNL Maharashtra 74.00%
working day
≥ 75%

Mean Time to Repair (MTTR) ≤ 10 Hrs BSNL Maharashtra 13

MTNL
Mean Time to Repair (MTTR) ≤ 10 Hrs Delhi 34

MTNL
Mean Time to Repair (MTTR) ≤ 10 Hrs Mumbai 84

Mean Time to Repair (MTTR) ≤ 10 Hrs TTSL Kerala 35

TTSL
Mean Time to Repair (MTTR) ≤ 10 Hrs Karnataka 17

Mean Time to Repair TTSL

≤ 10 Hrs Maharashtra 10
(MTTR)

76
 Service Service Parameters
Parameters Benchmarks
Provider areas not met
Mean Time to Repair TTSL
≤ 10 Hrs Mumbai 20
(MTTR)
Mean Time to Repair TTSL
≤ 10 Hrs Tamil Nadu 19
(MTTR)
Metering and Billing
≤0.1% BSNL Haryana 0.08
credibility - post paid

Accessibility of call centre/ BSNL Andhra

≥95% 88.61%
customer care Pradesh
Accessibility of call centre/ BSNL
≥95% Assam 94.98%
customer care
Accessibility of call centre/
≥95% BSNL Gujarat 49.47%
customer care
Accessibility of call centre/ Himachal
≥95% BSNL 93.84%
customer care Pradesh
Accessibility of call centre/
≥95% BSNL Haryana 93.34%
customer care
Accessibility of call centre/ Jammu &
≥95% BSNL 94.59%
customer care Kashmir
Accessibility of call centre/
≥95% BSNL Kerala 92.07%
customer care

Accessibility of call centre/

≥95% BSNL Kolkata 94.30%
customer care

Accessibility of call centre/

≥95% BSNL Karnataka 75.15%
customer care
Accessibility of call centre/
≥95% BSNL Maharashtra 38.96%
customer care
Accessibility of call centre/ Madhya
≥95% BSNL 3.64%
customer care Pradesh

Accessibility of call centre/

≥95% BSNL Odisha 93.07%
customer care
Accessibility of call centre/
≥95% BSNL Punjab 93.59%
customer care
Accessibility of call centre/
≥95% BSNL Rajasthan 93.47%
customer care
Accessibility of call centre/
≥95% BSNL Tamil Nadu 69.19%
customer care
Accessibility of call centre/
≥95% BSNL UPE 94.15%
customer care
Accessibility of call centre/
≥95% BSNL UPW 93.41%
customer care
Accessibility of call centre/ Andhra
≥95% VIL 88%
customer care Pradesh

77
 Service Service Parameters
Parameters Benchmarks
Provider areas not met

Accessibility of call centre/

≥95% VIL Assam 88%
customer care

Accessibility of call centre/

≥95% VIL Bihar 88%
customer care

Accessibility of call centre/

≥95% VIL Delhi 88%
customer care

Accessibility of call centre/

≥95% VIL Gujarat 88%
customer care
Accessibility of call centre/
≥95% VIL Haryana 88%
customer care
Accessibility of call centre/ Himachal
≥95% VIL 88%
customer care Pradesh
Accessibility of call centre/ Jammu &
≥95% VIL 88%
customer care Kashmir
Accessibility of call centre/
≥95% VIL Kolkata 88%
customer care
Accessibility of call centre/
≥95% VIL Karnataka 88%
customer care
Accessibility of call centre/
≥95% VIL Kerala 88%
customer care
Accessibility of call centre/ Madhya
≥95% VIL 88%
customer care Pradesh
Accessibility of call centre/
≥95% VIL Maharashtra 88%
customer care
Accessibility of call centre/
≥95% VIL Mumbai 88%
customer care
Accessibility of call centre/
≥95% VIL North East 88%
customer care
Accessibility of call centre/
≥95% VIL Punjab 88%
customer care
Accessibility of call centre/
≥95% VIL Orissa 88%
customer care
Accessibility of call centre/
≥95% VIL Rajasthan 88%
customer care
Accessibility of call centre/
≥95% VIL Tamil Nadu 88%
customer care
Accessibility of call centre/
≥95% VIL UP-East 88%
customer care
Accessibility of call centre/
≥95% VIL UP-West 88%
customer care
Accessibility of call centre/
≥95% VIL West Bengal 88%
customer care
Percentage of calls answered Andhra
Bharti
by the operators (voice to ≥95% Pradesh 72.00%
Airtel
voice) within 90 seconds
78
 Service Service Parameters
Parameters Benchmarks
Provider areas not met
Percentage of calls answered
Bharti
by the operators (voice to ≥95% Delhi 69.00%
Airtel
voice) within 90 seconds
Percentage of calls answered
Bharti
by the operators (voice to ≥95% Gujarat 68.00%
Airtel
voice) within 90 seconds
Percentage of calls answered
Bharti
by the operators (voice to ≥95% Haryana 75.00%
Airtel
voice) within 90 seconds
Percentage of calls answered
Bharti
by the operators (voice to ≥95% Kerala 52.00%
Airtel
voice) within 90 seconds
Percentage of calls answered
Bharti
by the operators (voice to ≥95% Kolkata 67.00%
Airtel
voice) within 90 seconds
Percentage of calls answered
Bharti 75.00%
by the operators (voice to ≥95% Karnataka
Airtel
voice) within 90 seconds
Percentage of calls answered
Bharti
by the operators (voice to ≥95% Maharashtra 67.00%
Airtel
voice) within 90 seconds
Percentage of calls answered
Bharti Madhya
by the operators (voice to ≥95% 69.00%
Airtel Pradesh
voice) within 90 seconds
Percentage of calls answered
Bharti Mumbai
by the operators (voice to ≥95% 69.00%
Airtel
voice) within 90 seconds
Percentage of calls answered
Bharti
by the operators (voice to ≥95% Punjab 70.00%
Airtel
voice) within 90 seconds
Percentage of calls answered
Bharti
by the operators (voice to ≥95% Rajasthan 71.00%
Airtel
voice) within 90 seconds
Percentage of calls answered
Bharti
by the operators (voice to ≥95% 71.00%
Airtel Tamil Nadu
voice) within 90 seconds
Percentage of calls answered
Bharti
by the operators (voice to ≥95% UPE 70.00%
Airtel
voice) within 90 seconds
Percentage of calls answered
Bharti
by the operators (voice to ≥95% UPW 75.00%
Airtel
voice) within 90 seconds
Percentage of calls answered
Andhra
by the operators (voice to ≥95% BSNL 88.38%
Pradesh
voice) within 90 seconds
Percentage of calls answered
by the operators (voice to ≥95% BSNL Gujarat 40.89%
voice) within 90 seconds
Percentage of calls answered
by the operators (voice to ≥95% BSNL Kerala 91.95%
voice) within 90 seconds
Percentage of calls answered
≥95% BSNL Karnataka 73.88%
by the operators (voice to

79
 Service Service Parameters
Parameters Benchmarks
Provider areas not met
voice) within 90 seconds

Percentage of calls answered

by the operators (voice to ≥95% BSNL Maharashtra 38.46%
voice) within 90 seconds
Percentage of calls answered
Madhya
by the operators (voice to ≥95% BSNL 3.58%
Pradesh
voice) within 90 seconds
Percentage of calls answered
by the operators (voice to ≥95% BSNL Tamil Nadu 67.86%
voice) within 90 seconds
Percentage of calls answered
by the operators (voice to ≥95% Mumbai 47.95%
MTNL
voice) within 90 seconds
%age requests for
Termination / Closure of 100% within 7
Mumbai 96.97
service complied within 7 days MTNL
days
%age requests for
Termination / Closure of 100% within 7 Andhra
TTSL NR
service complied within 7 days Pradesh
days
%age requests for
Termination / Closure of 100% within 7
TTSL Bihar NR
service complied within 7 days
days
%age requests for
Termination / Closure of 100% within 7
TTSL Delhi NR
service complied within 7 days
days
%age requests for
Termination / Closure of 100% within 7
TTSL Gujarat NR
service complied within 7 days
days
%age requests for
Termination / Closure of 100% within 7
TTSL Haryana NR
service complied within 7 days
days
%age requests for
Termination / Closure of 100% within 7
TTSL Kerala NR
service complied within 7 days
days
%age requests for
Termination / Closure of 100% within 7
TTSL Karnataka NR
service complied within 7 days
days
%age requests for
Termination / Closure of 100% within 7
TTSL Maharashtra NR
service complied within 7 days
days
%age requests for
Termination / Closure of 100% within 7 Madhya
TTSL NR
service complied within 7 days Pradesh
days

80
 Service Service Parameters
Parameters Benchmarks
Provider areas not met
%age requests for
Termination / Closure of 100% within 7
TTSL Mumbai NR
service complied within 7 days
days
%age requests for
Termination / Closure of 100% within 7
TTSL Odisha NR
service complied within 7 days
days
%age requests for
Termination / Closure of 100% within 7
TTSL Punjab NR
service complied within 7 days
days
%age requests for
Termination / Closure of 100% within 7
TTSL Rajasthan NR
service complied within 7 days
days
%age requests for
Termination / Closure of 100% within 7
TTSL Tamil Nadu NR
service complied within 7 days
days
%age requests for
Termination / Closure of 100% within 7
TTSL UPE NR
service complied within 7 days
days
%age requests for
Termination / Closure of 100% within 7
TTSL UPW NR
service complied within 7 days
days
%age requests for
Termination / Closure of 100% within 7
TTSL West Bengal NR
service complied within 7 days
days
Time taken for refund of 100% within 60
MTNL Mumbai 8.62%
deposits after closures days

4.6 Detailed table containing QoS parameters for all the Wireline Service
Providers is given in Annexure-4.2.

81
 Section C : Quality of Service Performance of
Broadband (wireline) Service

4.7 There are 333 Internet Service Providers (ISPs) providing broadband
(wireline) service at the end of September, 2020. Out of these 333
ISPs, only 60 Service Providers are having broadband subscriber
base more than 10,000 and market share of these 60 SPs is 98.35%
of total broadband subscriber base. This report covers performance
of 56 broadband Service Providers vis-à-vis the QoS benchmarks
prescribed by TRAI, for the QE September, 2020. Service providers
namely M/s Ethernet Xpress India Pvt. Ltd. (New entrant), M/s
Intermedia Cable Communication Pvt. Ltd. (New entrant), M/s IKF
Technologies Ltd. and M/s United Telecoms Ltd. has not submitted
their Performance Monitoring Report (PMR) in this quarter.

Table 4.5 : Summary of Performance of Broadband Service Providers

against identified parameters

Quarter Ending Quarter Ending

S. June, 2020 Sep, 2020
Parameters Benchmark
No. Out of Out of Out of Out of
107 107 111 111
1 Service Provisioning 100% in
=<15
working
days
1.2 %age of connections provided 100% 4 3.74% 4 3.60%
within 15 days of registration of
demand
2 Faults Repair
2.2 % of faults repaired by next >90% 7 6.54% 4 3.60%
working day (>90%)
2.3 % of faults repaired within 3 =>99% 9 8.41% 6 5.41%
working day
3 Billing Performance
3.3 %age of bills disputed <2% 0 0.00% 0 0.00%
3.4 %age of billing complaints 100% 0 0.00% 0 0.00%
resolved within 4 weeks within 4
weeks

82
 Quarter Ending Quarter Ending
S. June, 2020 Sep, 2020
Parameters Benchmark
No. Out of Out of Out of Out of
107 107 111 111
3.5 %age of cases to whom refund of 100% 7 6.54% 1 0.90%
deposits is made within 60 days within 60
of closures days

4 Response Time to the

Customer for assistance
4.2 %age of calls answered by >60% 20 18.69% 11 9.91%
operator (Voice to voice) within
60 sec
4.3 %age of calls answered by >80% 22 20.56% 20 18.02%
operator (Voice to voice) within
90 sec
5 Bandwidth utilisation/
throughput
5.2 No. of Intra network links having 0 0 0.00% 1 0.90%
Bandwidth utilisation >90%
during peak hours (TCBH)

5.4 No. of Upstream links for 0 0 0.00% 1 0.90%

International connectivity having
bandwidth utilisation >90%
during peak hours (TCBH)

5.7 % International bandwidth <90% 1 0.93% 0 0.00%

utilization during peak hours
(TCBH) (Enclose MRTG) <90%

5.8 Broadband Connection Speed >80% 0 0.00% 0 0.00%

available (download) from ISP
node to user
6 Service availability /uptime
(for all users) in %age
6.3 Service availability /uptime (for >98% 0 0.00% 0 0.00%
all users) in %age
7 Packet loss (for wired <1% 0 0.00% 0 0.00%
broadband access) in %age
8 Network latency (for wired
broadband access)
8.1 User reference point at POP/ISP <120 ms 0 0.00% 0 0.00%
Gateway node to IGSP/NIXI
8.2 User reference point at ISP <350 ms 0 0.00% 0 0.00%
Gateway node to International
nearest NAP port abroad
(terrestrial)
8.3 User reference point at ISP <800 ms 0 0.00% 0 0.00%
Gateway node to International
nearest NAP port abroad
(satellite)

83
 Table 4.6: Parameter-wise Analysis of non-compliance of QoS
benchmarks for Broadband Service Providers

Sl. Parameters Bench- Name of the Service Provider not meeting

No. mark the Benchmark
1 Service Provisioning
MTNL - Delhi & Mum (79.59%)
%age of connections provided
GTPL - All India (99.70%)
1.2 within 15 days of registration of 100%
Microscan - Mumbai (99.00%)
demand
You Broadband - All India (94.05%)
2 Faults Repair
MTNL - Delhi & Mum (44.41%),
% of faults repaired by next Tata (TTSL) - All India (except MH) (85.00%)
2.2 >90%
working day (>90%) Tata (TTML) - Mah. & Mumbai (75.00%),
Yashash - Karnataka (88.70%),
MTNL - Delhi & Mumbai (60.38%),
KNET - Chennai (98.12%), TN (98.26%)
% of faults repaired within 3 Tata (TTSL) - All India (except MH)
2.3 =>99%
working day (95.00%),
TATA(TTML) - Mah. & Mumbai. (91.00%)
Yashash - Karnataka (97.20%),
3 Billing Performance
%age of cases to whom refund of MTNL - Delhi & Mum (53.70%)
deposits is made within 60 days of 100%
closures
4 Response Time to the Customer for assistance
4.2 %age of calls answered by operator Bharti Airtel - DL (57.00%),KR
(Voice to voice) within 60 sec (44.00%),KOL (59.00%),J&K (56.00%),MP
(57.00%),MH (58.00%),MUM (57.00%),UPE
>60%
(58.00%)UPW (57.00%),
DEN - All India (51.00%),
You Broadband - All India (52.76%)
4.3 %age of calls answered by operator MTNL - Delhi & Mumbai (74.12%)
(Voice to voice) within 90 sec Bharti Airtel - AP (72.00%),DL (67.00%), GJ
(69.00%), HR (71.00%), KTK (71.00%), KR
(54.00%), KOL (68.00%), J&K (65.00%),MP
(67.00%),MH (67.00%), MUM (67.00%), PB
>80%
(72.00%), RJ (71.00%), TN (68.00%), UPE
(68.00%),UPW (66.00%)
DEN - All India (57.00%)
RailTel - All India (76.33%)
You Broadband - All India (63.38%)
5 Bandwidth utilisation/throughput
5.2 No. of Intra network links having 0 You Broadband - All India (18)
Bandwidth utilisation >90% during
peak hours (TCBH)
5.4 No. of Upstream links for 0 You Broadband - All India (80643)
International connectivity having
bandwidth utilisation >90% during
peak hours (TCBH)

4.8 Detailed table containing QoS parameters for all the Broadband
Service Providers is given in Annexure-4.3.

84
 Chapter 5 :
Performance of Cable
TV, DTH and Radio
Broadcasting Services

85
 Table 5.1: Key Parameters - Broadcasting & Cable TV Services

S.No Parameter Jun-20 Sep-20

Number of Private satellite TV channels
permitted by the Ministry of Information and
1 Broadcasting (MIB) for uplinking only/ 909 911
downlinking only/both uplinking and
downlinking
Number of Pay TV Channels as reported by
2 332 327
broadcasters
Number of FM Radio Stations (excluding All
3 367 367
India Radio)
4 Number of pay DTH Operators 4 4
Number of Operational Community Radio
5 300 310
Stations
Number of total active Subscribers with pay
6. 70.58 70.70
DTH operators

A. Satellite TV Channels

5.1 A total of 911 private satellite TV channels have been permitted by

the Ministry of Information and Broadcasting (MIB) for uplinking
only/downlinking only/both uplinking and downloading, as on
30th September, 2020. The quarter-wise figures of the total number
of TV channels is depicted in below chart: -

Chart 5.1: Quarterly growth in number of Satellite TV channels

(FTA & Pay) registered with Ministry of I&B

86
B. Pay TV Channels

5.2 Telecom Regulatory Authority of India (TRAI), in March, 2017,

notified the new regulatory framework for Broadcasting and Cable
services. The framework comprises of Tariff Order 2017,
Interconnection Regulations 2017 and Quality of Service &
Consumer Protection Regulations 2017. The framework was duly
notified vide press release no.71/2018 dated 3rd July 2018 with
revised timelines for implementation. All the timelines prescribed in
the above-mentioned framework commenced from 3rd July 2018. The
new regulatory framework has come into effect on 29th December
2018.

5.3 As per the Telecommunication (Broadcasting and Cable) Services

(Eighth) (Addressable Systems) Tariff Order, 2017 dated 3rd March
2017 as amended, every broadcaster has to offer all its channels on
a-la-carte basis to all distributors of television channels and declare
maximum retail price, per month, payable by a subscriber for each
of its pay channel offered on a-la-carte basis. Further, it is also
permissible for a broadcaster to offer its pay channels in the form of
bouquet and declare the maximum retail price, per month, of such
bouquet payable by a subscriber.

5.4 As per the reporting done by broadcasters in pursuance of the Tariff

Order dated 3rd March 2017, as amended, there are 327 pay TV
channels, as on 30th September 2020, which includes 231 SD pay
TV channels and 96 HD Pay TV channels. A list of pay TV channels
offered by broadcasters to subscribers as reported to TRAI is
attached as Annexure-5.1.

87
 Chart 5.2 : Quarterly growth in number of satellite Pay TV
channels in India

C. Cable TV Sector

5.5 The country has achieved 100% digitization of Cable TV network.

This is a stupendous achievement making India as the only large
country where 100% digital cable has been achieved through
mandatory regulations.

5.6 As on 30th September 2020, there are 1697 (includes 2 provisional

MSOs) MSOs registered with MIB. Further, as per the data reported
by MSOs/HITS operators, there are 12 MSOs & 1 HITS operator who
have subscriber base greater than one million. A list of Major
MSOs/HITS Operators is attached as Annexure 5.2. Details of the
total active subscriber base of these 12 MSOs and 1 HITS operator
are given in following table 5.2.

88
 Table 5.2: Subscriber base of major MSOs/HITS operators at the end of
September, 2020 (More than one million subscribers)
Total Active Subscriber Base
(includes subscribers who
Sl.
Name of the operator have been inactive or
No. temporarily suspended for not
more than last 90 days)
1. Siti Networks 8,782,263
2. GTPL Hathway 7,725,525
3. Hathway Digital 5,281,920
4. Den Networks 5,019,021
5. TCCL 3,045,216
6. Tamil Nadu Arasu Cable TV 3,024,345
7. Kerala Communicators Cable Ltd (KCCL) 2,985,112
8. Fastway Transmissions Pvt Ltd 2,238,075
9. NXT Digital Ltd (HITS) 2,142,184
10. KAL Cables 1,987,947
11. VK Digital 1,659,460
12. NXT Digital Ltd (CATV) 1,285,222
13. Asianet Digital Network 1,226,453

D. Direct-to-Home (DTH) Sector

5.7 Since its introduction in the year 2003, Indian DTH service has
displayed a phenomenal growth. During the quarter ending 30th
September, 2020, there were 4 pay DTH service providers in India. A
list of DTH Operators is attached as Annexure 5.3.

5.8 Pay DTH has attained Total active subscriber base of around 70.70
million. This is in addition to the subscribers of the DD Free Dish
(free DTH services of Doordarshan). The total active subscriber base
has increased from 70.58 million in June 2020 to 70.70 million in
September 2020.

5.9 It is important to note that previously (upto March 2019) the

subscription figure of total active subscribers included inactive and
temporarily suspended subscribers for not more than last 120 days.

89
 However as per new regulatory framework of Broadcasting and Cable
TV Services, the total active subscribers are counted including only
those subscribers which are inactive/ temporarily suspended for not
more than last 90 days. This point has been duly clarified by the
Authority in the Press Release no. 86/ 2019 dated 8th October, 2019
(https://main.trai.gov.in/sites/default/files/PR_No.86of2019.pdf)

5.10 Quarterly growth in the DTH sector in terms of the total active
subscriber base and market share of DTH operators in terms of
percentage of total active subscribers during the quarter ending
30th September 2020 is depicted in the following charts: -

Chart 5.3 : Quarterly growth in total Active subscribers (in million) of

pay DTH Sector

90
 Chart 5.4 : Market share of DTH Operators

Source : As reported by DTH service providers

E. FM Radio Services

5.12 Apart from the radio stations operated by All India Radio – the
public broadcaster, as on 30th September 2020, there are 367
operational private FM Radio stations in 105 cities with operational
31 Private FM Radio broadcasters as compared to 367 private FM
Radio Stations in 105 cities with operational 31 FM Radio
broadcasters in the previous quarter. A list of 105 existing cities
with operational private FM radio channels in India, as on 30th
September, 2020 is placed at Annexure 5.4. The following chart
5.5 depicts the quarterly growth in private FM Radio stations.

91
 Chart 5.5 : Quarterly growth in private FM Radio stations

5.13 The reported advertisement revenue during the quarter ending 30th
September 2020 in respect of 366 private FM Radio stations is
Rs.198.53 crore as against Rs.98.41 crore in respect of 366 private
FM Radio stations for the previous quarter i.e 30th June 2020. One
FM Radio Broadcaster, M/s Gwalior Firm Private Limited,
operating in the city of Guwahati, has not submitted the
advertisement revenue.

92
 Chart 5.6: Quarterly growth in FM Radio Advertisement Revenue

F. Community Radio

5.14 As on 30th September, 2020, there are 310 Community Radio

stations are operational. The quarterly growth in the number of
operational community radio stations during last one year is
depicted in the following chart 5.7.

Chart 5.7 : Quarterly Growth in number of Operational

Community Radio Stations

93
Annexures

94
 Annexure 1.1: Wireless Subscriber Base
Bharti Airtel
Vodafone Idea Reliance Com. BSNL MTNL Reliance Jio Total
Service Area (including Tata Teleservices)
Jun-20 Sep-20 Jun-20 Sep-20 Jun-20 Sep-20 Jun-20 Sep-20 Jun-20 Sep-20 Jun-20 Sep-20 Jun-20 Sep-20 Net Additions
Andhra Pradesh 16948499 16630879 28513977 29367090 2175 1694 9855027 9781494 31033822 31184600 86,353,500 86,965,757 612257
Assam 3892299 3581363 8285759 8485892 0 2843947 2888111 8465436 8684391 23,487,441 23,639,757 152316
Bihar 13652772 12862375 33693996 34560614 360 351 5701746 5875219 30622243 30983400 83,671,117 84,281,959 610842
Delhi 16417191 16101122 15048030 15477754 1751 1190 0 2179026 2174003 18388992 18740188 52,034,990 52,494,257 459267
Gujarat 25892692 25474201 9920925 10372247 612 614 6106266 6109492 24316715 24830736 66,237,210 66,787,290 550080
Haryana 8361858 8088541 4498706 4767758 130 130 5013844 5073981 9381819 9429315 27,256,357 27,359,725 103368
Himachal Pradesh 788330 744572 3211925 3280745 103 104 2997445 2988503 3739380 3894963 10,737,183 10,908,887 171704
Jammu & Kashmir 588643 540719 5720475 5558818 0 0 1259303 1254948 4220936 4374426 11,789,357 11,728,911 -60446
Karnataka 10825486 10266022 27876260 28750088 1601 2269 7274657 7256391 20702665 20785830 66,680,669 67,060,600 379931
Kerala 17575190 17362961 5622201 6014889 690 698 10949638 10951796 9441962 9723173 43,589,681 44,053,517 463836
Madhya Pradesh 23058064 23083055 13315433 14051370 728 791 6376004 6303315 31814555 32346106 74,564,784 75,784,637 1219853
Maharashtra 35920408 34017639 15598186 16390350 912 859 7022942 7083722 32741143 34256776 91,283,591 91,749,346 465755
Mumbai 11937699 11239051 9205994 9486228 2318 1651 0 1175694 1163395 14147321 14314165 36,469,026 36,204,490 -264536
North East 1625330 1535017 5086549 5189422 0 0 1402201 1367606 3763129 3902705 11,877,209 11,994,750 117541
Orissa 2851806 2697878 10770115 10842112 379 386 6354332 6357676 12995977 13409091 32,972,609 33,307,143 334534
Punjab 8838348 8677625 9926586 10298938 307 402 5817451 5856662 13940730 13991923 38,523,422 38,825,550 302128
Rajasthan 12928571 12646298 20458171 21261002 385 416 6312472 6356489 24671680 24895132 64,371,279 65,159,337 788058
Tamil Nadu (incl. Chennai) 19408811 19228919 24498103 25191670 3132 2512 10689186 11013485 24027784 24110030 78,627,016 79,546,616 919600
UP(E) 26206694 24752673 30874068 31790706 687 737 11717082 11675292 29138887 29555077 97,937,418 97,774,485 -162933
UP(W) 22054123 21041049 13934826 14718017 283 340 6036679 6018620 20050305 20180022 62,076,216 61,958,048 -118168
Kolkata 7013690 7185220 5836094 5945343 33 33 2169503 2327265 10338362 10653841 25,357,682 26,111,702 754020
West Bengal 18317372 17738564 14775105 14810655 801 1,157 2409240 2450590 19305561 19883750 54,808,079 54,884,716 76637
Total 305,103,876 295,495,743 316,671,484 326,611,708 17,387 16,334 118,308,965 118,990,657 3,354,720 3,337,398 397,249,404 404,129,640 1,140,705,836 1,148,581,480 7875644

95
 Annexure 1.2: Wireline Subscriber Base
Sl.
Service Area Bharti Airtel Reliance Com. Quadrant Tata Tele. MTNL BSNL Vodafone Idea Reliance Jio Total
No Net
Additions
Jun-20 Sep-20 Jun-20 Sep-20 Jun-20 Sep-20 Jun-20 Sep-20 Jun-20 Sep-20 Jun-20 Sep-20 Jun-20 Sep-20 Jun-20 Sep-20 Jun-20 Sep-20

1 Andhra Pradesh 217071 228534 26517 24265 161986 162180 710649 671604 51915 62290 142988 204571 1,311,126 1,353,444 42,318
2 Assam 91870 88179 3450 3480 17159 25245 112,479 116,904 4,425
3 Bihar 1937 1064 8124 7619 140696 136451 1830 1830 25121 44948 177,708 191,912 14,204
4 Delhi 1416973 1453257 62940 54847 144233 145610 1391811 1361213 - - 75335 76820 97012 172397 3,188,304 3,264,144 75,840
5 Gujarat 101627 114715 8597 7003 82095 83005 579193 543509 32022 32907 154695 180740 958,229 961,879 3,650
6 Haryana 24810 28306 1314 895 38349 36795 174789 151169 360 360 49461 73457 289,083 290,982 1,899
Himachal
7 953 684 1820 1839 89491 85059 30 30 1352 4745 93,646 92,357 -1,289
Pradesh
Jammu &
8 4325 9585 0 0 0 0 111452 102635 0 0 25251 43115 141,028 155,335 14,307
Kashmir
9 Karnataka 776627 783151 92714 89354 267925 263744 823344 816343 80357 90212 84124 140128 2,125,091 2,182,932 57,841
10 Kerala 60252 60921 9487 8062 19377 19620 1379954 1279325 6090 6150 21465 35834 1,496,625 1,409,912 -86,713
11 Madhya Pradesh 234566 249866 4368 3511 12452 11785 303347 288195 2130 3675 64190 102763 621,053 659,795 38,742
12 Maharashtra 116173 125867 30889 23558 249175 241556 838078 834521 29223 30373 44952 65164 1,308,490 1,321,039 12,549
13 Mumbai 373704 374374 119526 109083 524705 517936 1694184 1669653 0 0 86886 93581 263091 305874 3,062,096 3,070,501 8,405
14 North East 86189 76059 270 270 10107 17154 96,566 93,483 -3,083
15 Orissa 1590 1519 8747 9283 174878 162307 6060 6240 12219 23060 203,494 202,409 -1,085
16 Punjab 133009 138258 9023 6169 177039 185615 11773 12379 294817 268507 3180 3210 48715 69937 677,556 684,075 6,519
17 Rajasthan 57600 65473 11802 8826 11303 11496 328940 299894 11780 16430 50095 74466 471,520 476,585 5,065
Tamil Nadu
18 531136 535940 41223 37998 120655 120865 1102690 1044710 36755 39165 128014 182440 1,960,473 1,961,118 645
(incl. Chennai)
19 U.P.(E) 63375 71477 2701 1792 7575 7727 193146 185049 13900 19960 51960 80426 332,657 366,431 33,774
20 U.P.(W) 28135 36750 2040 1640 4662 4534 186171 171597 5460 5430 101403 113179 327,871 333,130 5,259
21 Kolkata 133050 138089 32293 31930 48127 47898 382620 357271 10700 13130 49137 93064 655,927 681,382 25,455
22 West Bengal 1509 1418 2372 2439 182698 177982 120 120 12831 25228 199,530 207,187 7,657
Total 4,272,433 4,414,563 461,423 413,618 177,039 185,615 1,725,455 1,708,310 3,085,995 3,030,866 8,175,012 7,740,366 457,853 505,663 1,455,342 2,077,935 19,810,552 20,076,936 266,384

96
Annexure 1.3: Service Area and Service Provider-wise details of PCOs
Net PCO Percentage
Name of Number of Number of increase/ Growth/
Telecom Service Provider PCOs as on PCOs as on decrease Decline
Service Area 30.06.2020 30.09.2020 as on as on
30.09.2020 30.09.2020
Andhra Bharat Sanchar Nigam Limited 4,359 4,068 -291 -6.68%
Pradesh
(Excluding Bharti Airtel 0 0 0 -
Telangana)
Bharat Sanchar Nigam Limited 4,833 4,306 -527 -10.90%
Telangana
Bharti Airtel 181 181 0 100.00%
Assam Bharat Sanchar Nigam Limited 957 940 -17 -1.78%
Bihar
(Excluding Bharat Sanchar Nigam Limited 654 619 -35 -5.35%
Jharkhand)
Jharkhand Bharat Sanchar Nigam Limited 2,415 2,416 1 0.04%
Bharti Airtel 330 330 0 0.00%
Delhi
MTNL 39,537 39,211 -326 -0.82%
Bharat Sanchar Nigam Limited 5,012 4,777 -235 -4.69%
Gujarat
Bharti Airtel 14 14 0 0.00%
Bharat Sanchar Nigam Limited 535 560 25 4.67%
Haryana
Bharti Airtel 135 135 0 0.00%
Himachal
Bharat Sanchar Nigam Limited 641 641 0 0.00%
Pradesh
Jammu &
Bharat Sanchar Nigam Limited 478 439 -39 -8.16%
Kashmir
Bharat Sanchar Nigam Limited 10,838 10,209 -629 -5.80%
Karnataka
Bharti Airtel 2,848 2,789 -59 -2.07%
Bharat Sanchar Nigam Limited 11,596 11,004 -592 -5.11%
Kerala
Bharti Airtel 392 384 -8 -2.04%
Bharat Sanchar Nigam Limited 2,061 1,983 -78 -3.78%
Kolkata
Bharti Airtel 36 36 0 0.00%
Madhya Bharat Sanchar Nigam Limited 7,113 9,032 1,919 26.98%
Pradesh
(Excluding Bharti Airtel 1,210 1,176 -34 -2.81%
Chhattisgarh)
Chhattisgarh Bharat Sanchar Nigam Limited 335 222 -113 -33.73%
Maharashtra
(Excluding Bharat Sanchar Nigam Limited 8,065 7,626 -439 -5.44%
Mumbai &
Goa) Bharti Airtel 0 0 0 100.00%
Bharti Airtel 50 50 0 0.00%
Mumbai
MTNL 16,862 16,523 -339 -2.01%
Goa Bharat Sanchar Nigam Limited 174 161 -13 -7.47%
Arunachal
Bharat Sanchar Nigam Limited 1,045 9 -1,036 -99.14%
Pradesh

97
 Annexure 1.3 (contd.)

Net PCO Percentage

Name of Number of Number of increase/ Growth/
Telecom Service Provider PCOs as on PCOs as on decrease Decline
Service Area 30.06.2020 30.09.2020 as on as on
30.09.2020 30.09.2020
Manipur Bharat Sanchar Nigam Limited 772 772 0 0.00%
Meghalaya Bharat Sanchar Nigam Limited 255 255 0 0.00%
Mizoram Bharat Sanchar Nigam Limited 109 107 -2 -1.83%
Nagaland Bharat Sanchar Nigam Limited 0 0 0 -
Tripura Bharat Sanchar Nigam Limited 477 475 -2 -0.42%
Orissa Bharat Sanchar Nigam Limited 1,211 1,151 -60 -4.95%
Bharat Sanchar Nigam Limited 1,309 1,285 -24 -1.83%
Punjab Bharti Airtel 4 4 0 0.00%
Quadrant 670 561 -109 -16.27%
Bharat Sanchar Nigam Limited 1,378 1,161 -217 -15.75%
Rajasthan
Bharti Airtel 209 209 0 0.00%
Tamil Nadu Bharat Sanchar Nigam Limited 16,417 13,488 -2,929 -17.84%
(Excluding
Chennai) Bharti Airtel 2,868 3,127 259 9.03%
Chennai Bharat Sanchar Nigam Limited 6,841 6,841 0 0.00%

Uttar Pradesh Bharat Sanchar Nigam Limited 4,052 3,618 -434 -10.71%
East Bharti Airtel 70 66 -4 -5.71%
Uttar Pradesh
West
Bharat Sanchar Nigam Limited 1,323 1,160 -163 -12.32%
(Excluding
Uttarakhand)
Uttarakhand Bharat Sanchar Nigam Limited 397 368 -29 -7.30%

West Bengal
(Excluding
Andaman & Bharat Sanchar Nigam Limited 830 693 -137 -16.51%
Nicobar and
Sikkim)

Andaman &
Bharat Sanchar Nigam Limited 39 0 -39 -100.00%
Nicobar
Sikkim Bharat Sanchar Nigam Limited 0 0 0 0.00%
Total 1,61,937 1,55,182 -6,755 -4.17%
Total (In Lakhs) 1.62 1.55 -0.07 -4.17%

98
 Annexure 1.4: Service Area and Service Provider wise details of Village
Public Telephones (VPTs)

Net VPTs
Name of Number of Number of increase/
Service
S.No Telecom Service VPTs as on VPTs as on decrease
Provider
Area 30.06.2020 30.09.2020 as on
30.09.2020
Andhra Pradesh
Bharat Sanchar
1 (Excluding 2,052 2,052 0
Nigam Limited
Telangana)
Bharat Sanchar
2 Telangana 844 844 0
Nigam Limited
Bharat Sanchar
3 Assam 105 105 0
Nigam Limited
Bihar (Excluding Bharat Sanchar
4 5,893 5,893 0
Jharkhand) Nigam Limited
Bharat Sanchar
5 Jharkhand 221 221 0
Nigam Limited
Bharat Sanchar
6 Gujarat 5,278 5,278 0
Nigam Limited
Bharat Sanchar
7 Haryana 462 462 0
Nigam Limited
Himachal Bharat Sanchar
8 1,875 1,875 0
Pradesh Nigam Limited
Jammu & Bharat Sanchar
9 810 810 0
Kashmir Nigam Limited
Bharat Sanchar
10 Karnataka 3,656 3,656 0
Nigam Limited
Bharat Sanchar
11 Kerala 331 331 0
Nigam Limited
Bharat Sanchar
12 Kolkata 130 130 0
Nigam Limited
Madhya Pradesh
Bharat Sanchar
13 (Excluding 9,907 9,907 0
Nigam Limited
Chhatisgarh)
Bharat Sanchar
14 Chhatisgarh 193 193 0
Nigam Limited
Maharashtra
Bharat Sanchar
15 (Excluding 7,615 7,615 0
Nigam Limited
Mumbai & Goa)
Bharat Sanchar
16 Goa 231 231 0
Nigam Limited
Arunachal Bharat Sanchar
17 623 623 0
Pradesh Nigam Limited
Bharat Sanchar
18 Manipur 93 93 0
Nigam Limited
Bharat Sanchar
19 Meghalaya 207 207 0
Nigam Limited
99
 Annexure 1.4 (contd.)

Net VPTs
Name of Number of Number of increase/
Service
S.No Telecom Service VPTs as on VPTs as on decrease
Provider
Area 30.06.2020 30.09.2020 as on
30.09.2020
Bharat Sanchar
20 Mizoram 12 12 0
Nigam Limited
Bharat Sanchar
21 Nagaland 25 25 0
Nigam Limited
Bharat Sanchar
22 Tripura 22 222 200
Nigam Limited
Bharat Sanchar
23 Orissa 1,554 1,554 0
Nigam Limited
Bharat Sanchar
24 Punjab 4,493 4,493 0
Nigam Limited
Bharat Sanchar
25 Rajasthan 0 0 0
Nigam Limited
Tamil Nadu
Bharat Sanchar
26 (Excluding 5,478 5,478 0
Nigam Limited
Chennai)
Uttar Pradesh Bharat Sanchar
27 568 568 0
East Nigam Limited
Uttar Pradesh
Bharat Sanchar
28 West (Excluding 1,637 1,637 0
Nigam Limited
Uttarakhand)
Bharat Sanchar
29 Uttarakhand 2,121 2,121 0
Nigam Limited
West Bengal
(Excluding
Bharat Sanchar
30 Andaman & 11,557 11,557 0
Nigam Limited
Nicobar and
Sikkim)
Andaman & Bharat Sanchar
31 93 93 0
Nicobar Nigam Limited
Bharat Sanchar
32 Sikkim 320 320 0
Nigam Limited
Total 68,406 68,606 200
Total (In Lakh) 0.68 0.69 0.00

100
Annexure 1.5 : Internet Service Provider(ISP) wise Internet Subscriber base
as on 30.09.2020

S.No. Name of the Service Provider: Narrowband Broadband Total

1 Reliance Jio Infocomm Ltd 0 405648658 405648658
2 Bharti Airtel Ltd. 25726235 166004572 191730807
3 Vodafone Idea Limited 17680576 119852463 137533039
4 Bharat Sanchar Nigam Ltd. 6532911 24829441 31362352
5 Atria Convergence Technologies Pvt. Ltd. 0 1726652 1726652
6 Hathway Cable & Datacom Pvt. Ltd. 0 1046115 1046115
7 Mahanagar Telephone Nigam Ltd. 142756 782311 925067
8 You Broadband India Pvt. Ltd. 14618 819442 834060
9 GTPL Broadband Pvt. Ltd. 0 482792 482792
10 Excitel Broadband Private Limited 0 458134 458134
11 ONEOTT iNTERTAINMENT LTD 0 445356 445356
12 Alliance Broadband Services Pvt. Ltd. 0 328530 328530
13 Tikona Infinet Pvt Ltd 0 310312 310312
14 Asianet Satellite Communications Ltd. 0 259027 259027
15 Netplus Broadband Services Pvt. Ltd 0 257375 257375
16 RailTel Corporation of India Ltd. 0 256946 256946
17 D-Vois Broadband Private Limited 0 227249 227249
18 INTECH ONLINE PVT LTD 0 226397 226397
19 Joister Infoserve Pvt. Ltd. 0 214362 214362
20 Quadrant Televentures Ltd. 91 205805 205896
21 Indinet Service Pvt Ltd 0 130694 130694
22 DEN Broadband Private Limited 0 117020 117020
23 Tata Sky Broadband Private Limited 0 100582 100582
24 Wish Net Pvt. Ltd. 0 81425 81425
25 Five Network Solution (India) Ltd. 0 72866 72866
26 ANI network Pvt Ltd 0 66210 66210
27 Tata Teleservices Ltd. 248 63288 63536
28 Nextra Teleservices Pvt. Ltd. 0 62396 62396
29 Fusionnet Web Services Pvt. Ltd. 0 51807 51807
30 Airnet Cable And Datacom Pvt Ltd 0 47100 47100
31 Honesty Net Solutions (I) Pvt Ltd 45 44530 44575
32 Limras Eronet Broadband Service Pvt Ltd 5670 34106 39776
33 K Net Solutions Pvt. Ltd. 0 39485 39485
34 SITI Broadband Services Pvt. Ltd. 0 39083 39083
35 Digital Satellite Connect Pvt. Ltd. 0 37178 37178
36 Ishan Netsol Pvt Ltd 0 36258 36258
37 Wan and Lan Internet Pvt. Ltd. 0 34883 34883
38 Shyam Spectra Private Limited 0 30592 30592
39 Airlink Communications Pvt. Ltd 0 28984 28984

101
S.No. Name of the Service Provider: Narrowband Broadband Total
40 Vasai Cable Pvt. Ltd. 0 28442 28442
41 DNA Infotel Pvt Ltd 0 25750 25750
42 MICROSCAN COMPUTERS PVT LTD 8019 17261 25280
43 ESTO BROADBAND Pvt. Ltd. 0 23509 23509
44 CSC e-Governance Services India Ltd. 0 22398 22398
45 Sikka Broadband(P) Ltd. 0 22241 22241
46 Ortel Communication Ltd. 0 21697 21697
47 World Phone Internet Services Pvt Ltd 0 20326 20326
48 Digital Network associates Pvt. Ltd 0 19655 19655
49 City Online Services Ltd 0 19590 19590
50 Rajesh Digital & Data Com Pvt. Ltd. 17 19467 19484
51 Tachyon Communications Pvt. Ltd. 0 16251 16251
52 IKF Technologies Ltd 0 15852 15852
53 Quest Consultancy Pvt. Ltd. 0 15766 15766
54 Tata Communications Limited 217 15262 15479
55 Sai Prasad Internet Services Pvt. Ltd. 0 14647 14647
56 RI Networks Pvt Ltd 0 14441 14441
57 Yashash Cable Network Pvt Ltd 0 14142 14142
58 United Telecoms Ltd. 0 13614 13614
59 Ethernet Xpress India Pvt. Ltd 0 12761 12761
60 Shree Omkar Infocom Pvt. Ltd. 0 12708 12708
61 Meghbela Cable & Broadband Servies (P) Ltd 0 12127 12127
62 Intermedia Cable Communication Pvt Ltd 0 10728 10728
63 Readylink Internet Services Pvt Ltd 0 10589 10589
64 Pioneerelabs Ltd. 351 9643 9994
65 North East Dataa Network Pvt Ltd. 0 9792 9792
66 Spiderlink Networks Pvt. Ltd. 0 9206 9206
67 Limerick Technologies Pvt Ltd 0 9064 9064
68 DL GTPL BROADBAND PVT LTD 0 8797 8797
69 Net 9 Online Hathway Private Limited 0 8737 8737
Veloxr Telecom Pvt. Ltd. (Shree Balaji Infoway
70 Pvt Ltd.) 0 8288 8288
71 Jetway Broadband India Pvt.Ltd. 0 8020 8020
72 Apna Telelink Ltd. 0 7779 7779
73 Cityzone Infonet Pvt. Ltd 0 7762 7762
74 SSCN PVT LTD 0 7449 7449
75 Foxtel Telecommunications Pvt Ltd 7325 0 7325
76 Reliance Communications Limited 192 7062 7254
77 Kappa Internet Services Pvt Ltd. 0 7228 7228
78 Swiftmail Communications Ltd. 802 6097 6899
79 Wow Solutions & System Pvt Ltd 0 6783 6783
80 Siliguri Internet & Cable TV Pvt. Ltd. 0 6313 6313
81 Angel Air Network Solutions Private Limited 0 6236 6236
102
S.No. Name of the Service Provider: Narrowband Broadband Total
82 E I DOT Com Pvt. Ltd. 0 5074 5074
83 Geocity Network Solutions Pvt. Ltd. 0 5053 5053
84 Multicraft Digital Technologies Private Limited 0 4865 4865
85 Radinet Info Solutions Pvt Ltd 0 4861 4861
86 Sifi Online Pvt. Ltd. 0 4859 4859
87 IAXN Telecom Pvt. Ltd. 0 4766 4766
88 Multinet (Udaipur) Pvt. Ltd. 0 4644 4644
89 Swiftnet Broadband Pvt Ltd 0 4510 4510
90 Shine Communications Pvt. Ltd. 0 4482 4482
91 Mukand Infotel Pvt. Ltd. 4455 0 4455
92 Sonali Internet Services Pvt Ltd 0 4401 4401
93 Broadband Pacenet (I) Pvt. Ltd. 0 4195 4195
94 LM Energy and Software Pvt. Ltd. 0 4115 4115
95 Super Sonic Broadband Pvt Ltd 0 4089 4089
96 GBPS Networks Pvt. Ltd. 0 4060 4060
97 Blazenet Ltd. 0 4017 4017
98 WSNS Pvt. Ltd. 0 4005 4005
99 Pink Broadband Services Pvt. Ltd. 1992 1992 3984
100 CANDOR INFOSOLUTION PVT LTD 3978 0 3978
101 Juweriyah Networks Pvt Ltd 0 3951 3951
102 Bittel Telecom Pvt.Ltd 0 3915 3915
103 Five Net Service Provider Pvt. Ltd. 0 3848 3848
104 CHANNEL III INTERNET PVT LTD 0 3647 3647
105 Rainbow Internet teleservices Pvt Ltd 16 3184 3200
106 S.S.Netcom Pvt Ltd 0 3148 3148
107 Star Broadband Services (I) Pvt Ltd 0 3076 3076
108 VRD Web Services Private Limited 0 2915 2915
109 Airgenie Communications Pvt. Ltd. 0 2877 2877
110 Spacenet Internet Services Pvt Ltd 0 2779 2779
111 Vision Smartlink Networking Pvt. Ltd. 0 2747 2747
112 GETWAY BROADBAND PVT LTD 0 2738 2738
113 Transmedia Technologies (AP) Pvt Ltd 0 2690 2690
114 TGN NETWOKS PVT LTD 0 2679 2679
115 Dsouza Infotainment Pvt. Ltd. 0 2555 2555
116 Classic Internet and Cable Services Pvt Ltd 2496 0 2496
117 INET FIBER INDIA PVT LTD 0 2454 2454
118 Chandra Net Pvt. Limited 0 2435 2435
119 NISS INTERNET SERVICES PVT. LTD. 0 2397 2397
120 Blu Ultraband Internet Services Private Limited 0 2230 2230
121 City Online AP Pvt. Ltd. 0 2154 2154
122 Jetspot Networks Pvt. Ltd. 0 2115 2115
123 Fiberzone Communications Pvt. Ltd. 0 2081 2081

103
S.No. Name of the Service Provider: Narrowband Broadband Total
124 Symbois Creations Pvt. Ltd. 0 2026 2026
125 Deenet Services Pvt Ltd 0 2003 2003
126 Smart Net India Pvt Ltd 0 1975 1975
127 SMARTLINK SOLUTIONS PVT. LTD. 0 1965 1965
128 Speed Online.net Pvt. Ltd. 0 1882 1882
129 Southern Online Bio Technologies Ltd. 0 1815 1815
130 Capture Network Systems Pvt. Ltd. 288 1517 1805
131 Exnet Broadband Pvt. Ltd. 0 1780 1780
132 delDSL Internet Pvt Ltd 0 1747 1747
133 Assistive networks & technologie Pvt Ltd 0 1701 1701
134 GALAXYNET CONNECTIONS PVT LTD 0 1690 1690
135 Elyzium Technologies Pvt. Ltd. 0 1675 1675
136 Correl IT Services Pvt. Ltd. 121 1546 1667
137 F/X Wireless Technology Services Pvt. Ltd. 0 1643 1643
138 Ultranet Infotech Solution Private Limited 0 1600 1600
139 Datawave IT solutions Pvt. Ltd. 775 822 1597
140 DNS SKYLINK PVT. LTD. 0 1595 1595
141 STN Infotech Pvt. Ltd 0 1594 1594
142 Nettlinx Ltd. 0 1591 1591
143 Touch Net India Pvt. Ltd. 0 1570 1570
144 Sphier Infotech Pvt. Ltd. 0 1515 1515
145 Wnet Telecom Private Limited 0 1504 1504
146 Antarjal IT Communication Pvt. Ltd. 0 1465 1465
147 GIGACAST NETWORK PVT LTD 0 1439 1439
148 SCUD COMMUNICATION PVT LTD 0 1409 1409
149 Netfirre Communications Pvt. Ltd. 0 1408 1408
150 Bakcom Networks India Pvt Ltd 0 1398 1398
151 Packenet Solutions Pvt. Ltd. 0 1374 1374
152 Click4Net Internet Services Private Limited 0 1340 1340
153 Karunay lnternet Private Limited 0 1329 1329
154 CJ Online Pvt. Ltd. 0 1283 1283
155 MAKS COMMUNICATIONS PVT.LTD. 0 1248 1248
156 DA Smartzone Pvt Ltd 0 1234 1234
157 United Stars Network Private Limited 0 1221 1221
158 Hughes Communications India Ltd. 117 1094 1211
159 Zoram Business Enterprise Private Limited 0 1200 1200
160 Aeroway Networks Pvt Ltd. 0 1179 1179
161 Aerocast Networks Pvt Ltd. 0 1162 1162
162 Skylink Fibernet Pvt. Ltd. 0 1151 1151
163 SS Fiber Net Optical Communication Pvt. Ltd. 0 1135 1135
164 ACN Fiber Pvt. Ltd. 0 1026 1026
165 NGC Broadband Pvt. Ltd. 0 997 997

104
S.No. Name of the Service Provider: Narrowband Broadband Total
166 AHM Digital Network Pvt Ltd 0 970 970
167 Telosy Telecom Pvt. Ltd. 0 960 960
168 Fastnet Communication Pvt Ltd 233 716 949
169 NETVISION AWADH NETWORKS PVT LTD 0 948 948
170 Grace Teleinfra Pvt Ltd 0 927 927
171 Rajesh Patel Net Services Pvt. Ltd. 13 905 918
172 Rida Communication Pvt. Ltd. 0 917 917
173 Sanchit Infocom Pvt Ltd 0 909 909
174 JBN Online Private Limited. 0 904 904
175 Amar Broadband Private Limited 0 903 903
176 Uzaina Business India Pvt Ltd 0 900 900
177 HOSTAXIS NETWORKS PVT LTD 0 896 896
178 TOUCHNET Broadband Services Pvt Ltd 0 888 888
179 Ficus Telecom Pvt. Ltd. 0 873 873
180 Japra Tele Link Pvt. Ltd. 0 869 869
181 ADRI INFOCOM PVT. LTD. 0 866 866
182 SKY ONLINE TECHNOSYSTEM PVT LTD 0 863 863
183 DREAMLINK TECHNOLOGIES PVT LTD 0 848 848
184 NetMagic Solutions(P) Ltd. 0 826 826
185 Southnet Broadband Pvt. Ltd. 0 805 805
186 Bandwidth Infinity Pvt Ltd 0 795 795
187 Ani Broadband Service Pvt. Ltd. 0 763 763
188 Darer Internet Services Pvt. Ltd. 0 756 756
189 Speedmaxx Digital Networks Pvt Ltd 0 756 756
190 Spirenet Digital Communications Pvt. Ltd. 0 720 720
191 CLOUDNET COMMUNICATIONS PVT LTD 0 714 714
192 Acegen Broadband Pvt. Ltd 0 711 711
193 Nandini Broadband Pvt Ltd 0 710 710
194 Unitel Media Pvt Ltd 0 707 707
195 SEFARO NETWORKS PRIVATE LTD 0 700 700
196 HPS DIGITAL BROADBAND PVT LTD 0 672 672
197 Craze IT Solutions Pvt Ltd 0 667 667
198 Primenet Global Ltd. 0 648 648
199 DATAMAX TECHNOLOGY PVT LTD 74 563 637
200 iAIRONET COMMUNICATION PVT LTD 0 631 631
201 REVOLUTION BROADBAND PVT LTD 0 628 628
202 Wi-Link Network Pvt. Ltd 0 614 614
203 Fttx Broadband Pvt. Ltd. 0 600 600
204 WEBRIDERS INTERNET PVT LTD 0 594 594
205 Vardaan Netservices Pvt. Ltd. 0 593 593
206 OM-ASHANet Pvt. Ltd. 0 589 589
207 Reticule Infotech Pvt. Ltd. 0 583 583

105
S.No. Name of the Service Provider: Narrowband Broadband Total
208 Alphanet Broadband Pvt Ltd 0 571 571
209 BASS JOKERNET PRIVATE LIMITED 0 560 560
210 Gazillio Technologies Pvt. Ltd. 0 557 557
211 Alegra Communication Pvt Ltd 0 552 552
212 SVD DIGITAL NETWORKS PVT LTD 0 552 552
213 Digital2Virtual ISP Pvt. Ltd. 0 549 549
Panav Network and Communications Private
214 Limited 0 548 548
215 VIVA Communications Pvt Ltd 0 542 542
216 Amityhua Electronics Pvt. Ltd. 0 535 535
217 Power Grid Corporation of India Ltd. 0 534 534
218 VARESHA AIR WORLD NETWORKS PVT LTD 20 509 529
219 Daksh Broadband Services Pvt Ltd 0 528 528
220 Bass Networks Pvt Ltd 0 513 513
221 Data Ingenious Global Ltd 4 501 505
222 Shree Manoranjan Broadband Pvt. Ltd. 0 492 492
223 Sarva Air World Network Pvt Ltd 14 466 480
224 Varsha Datacom Services Pvt Ltd 0 479 479
225 STN Communication & Advertising Pvt Ltd. 1 467 468
226 ELECON INFOTMATION TECHNOLOGY LTD 0 464 464
227 Tamana Winet Pvt. Ltd. 0 450 450
228 Quick Link Broadband And Services Pvt. Ltd 0 448 448
229 Lotus Broadband Pvt Ltd 0 435 435
230 ANUSHREE DIGITAL NETWORK PVT LTD 0 424 424
231 Moradabad Internet Services Pvt Ltd 0 415 415
232 Pulse Telesystems Pvt. Ltd. 0 401 401
233 HELM CONSULTANTS PVT LTD 399 0 399
234 Sify Technologies Ltd. 207 189 396
235 Citylink Broadband Services Pvt. Ltd. 0 392 392
236 CNS INFOTEL SERVICES PVT LTD 0 392 392
237 Gorakhpur Net Services Pvt. Ltd. 0 390 390
238 Bhiwani Communications Pvt. Ltd. 0 375 375
239 WINDSOR INTERNET PVT LTD 0 374 374
240 Spider Broadband and Cable Pvt Ltd 0 364 364
241 Allied IT Infrastructures & Services Pvt. Ltd. 0 351 351
242 Sysnet Broadband Services Pvt. Ltd. 0 350 350
243 Gleam Worldwide Services Pvt. Ltd. 0 344 344
244 Oistel Telecom Pvt. Ltd. 166 166 332
245 Sai Akshay Internet Services Pvt Ltd. 0 332 332
246 CATLA IT&ENGG. CO. PVT LTD. 0 327 327
247 Twincity Communication Private Limited 0 325 325
248 Fastx Broadband Private Limited 0 316 316
249 Antariksh Broadband Wireless Solutions Pvt. Ltd. 311 0 311
106
S.No. Name of the Service Provider: Narrowband Broadband Total
250 Rocketwire Internet Solutions Pvt. Ltd. 0 310 310
251 SmartLink Broadband Services 0 302 302
252 SHEEN TELECOM CONSULTANTS PVT LTD 0 292 292
253 WAVETREE NETWORKS PVT LTD 0 291 291
254 Dhanam Internet Services India Pvt. Ltd. 0 289 289
255 AUSPICE INFRATAL PVT LTD 0 288 288
256 ALWAR ONLINE PVT LTD 0 283 283
257 VISPUTES INTERNET PRIVATE LIMITED 0 280 280
258 Goodwill Smartlink Pvt. Ltd. 0 277 277
259 A-Net Communication India Pvt.Ltd. 146 123 269
260 Sense Connect IT Pvt. Ltd. 0 267 267
261 Singh Internet Services Pvt. Ltd. 0 260 260
262 Imperium Digital Network Pvt. Ltd. 0 255 255
263 Cityline Networks Pvt Ltd 0 251 251
264 Faiconet Internet Pvt Ltd 0 245 245
265 NEXTGEN COMPUSOFT PVT LTD 0 240 240
266 Oasis Cable Pvt Ltd. 235 0 235
267 Panchsheel Broadband Services's Pvt Ltd. 0 235 235
268 Khetan Cable Network (P) Ltd 0 228 228
269 Development Logics Solutions Pvt Ltd 0 226 226
270 Shineplus Networks Pvt Ltd 0 225 225
271 VMO BROADBAND PVT LTD 225 0 225
272 Airmesh Communications Limited 0 223 223
273 ACEBROWSE PVT LTD 0 219 219
274 Verizon Communications India Pvt. Ltd. 0 219 219
275 Smart Wi5 Pvt. Ltd. 0 218 218
276 Texes Connect Pvt. Ltd. 7 211 218
277 CIT SOLUTIONS PVT. LTD. 0 217 217
278 SNT Broadband Pvt. Ltd. 0 215 215
279 Suncity Broadband Pvt Ltd. 0 215 215
280 Srinagar Technology Consultants Ltd 213 0 213
281 CERALINK COMMUNICATION PVT LTD 0 210 210
282 Microsense Pvt. Ltd. 0 209 209
283 Saibaba Broadband Pvt. Ltd. 0 206 206
284 Achiever Communication and Services Pvt. Ltd. 0 200 200
285 Ishani Broadband Pvt Ltd 0 200 200
286 JB Jain Broadband Solutions Private Limited. 0 200 200
287 HIPOINT CONNECT PRIVATE LIMITED 0 196 196
288 Way2Air Net Solution Pvt Ltd 0 196 196
289 Satpar Infotech Pvt Ltd 0 195 195
290 Wi5 Internet Services P Limited 0 195 195
291 Barani Data Solutions Private Limited 192 0 192

107
S.No. Name of the Service Provider: Narrowband Broadband Total
292 PROLINE DATATECH SERCIVCES PVT LTD 0 192 192
293 Netrexo Communications Pvt. Ltd. 0 191 191
294 Kataria Net Solutions Pvt. Ltd. 0 183 183
295 Optisky Fibernet Pvt. Ltd. 0 168 168
296 AIRMAX INTERNET PVT LTD 167 0 167
297 PMG NETWORKD PVT LTD 0 166 166
298 Nanjil Internet Services Pvt. Ltd. 0 158 158
299 Global India Tele Infra Pvt. Ltd. 36 100 136
300 Texes Connect Private Limited 112 24 136
AT&T Global Network Services India Private
301 Limited 0 134 134
302 NR DATA SERVICE PVT LTD 0 134 134
303 Micronova Network Solutions Ltd 1 130 131
304 MLC INTERNET PVT LTD 0 126 126
305 Mediatech Communication Pvt. Ltd. 0 125 125
Shree Siddhivinayak Cable and Internet Service
306 124 0 124
Provider Pvt. Ltd.
307 Shreepad Communication Pvt. Ltd. 0 121 121
308 ERNET India 60 60 120
309 Shri Vinayagaa Internet Pvt Ltd 0 119 119
310 V NET NETWORKS PVT. LTD 0 118 118
311 Vanshika Broadband Pvt. Ltd. 0 117 117
312 Highnet Broadband & Technologies Pvt. Ltd. 70 45 115
313 Zoram Infonet Pvt Ltd 0 113 113
314 KKM Broadband Internet Pvt Ltd 0 112 112
315 White Stallion Networks Pvt. Ltd. 0 112 112
316 Hipath Netcom Services Pvt. Ltd. 0 108 108
317 Malang Solutions Pvt. Ltd. 0 107 107
318 Pronoc Technologies Pvt. Ltd. 0 107 107
319 Veer Point Pvt. Ltd. 0 105 105
320 DRONAGIRI INFOTECH PVT LTD 0 104 104
321 Telstra Telecommunications Pvt. Ltd. 0 103 103
322 SATH TECHNOLOGIES PVT LTD 0 99 99
323 Omkar Net Services Pvt. Ltd. 0 97 97
324 Cheetah Networks Pvt. Ltd. 0 94 94
325 Shri Ram Braoadband Services Pvt Ltd 0 92 92
326 Sri Ram Broadband Services Pvt. Ltd. 0 92 92
327 INFINITY WIRELESS SERVICES PVT. LTD. 0 89 89
328 ROYAL WIRELESS SERVICES PVT LTD 0 88 88
329 Invensys Networks Pvt.Ltd. 0 87 87
330 Airtechzone Services India Pvt Ltd 85 0 85
331 Wireline Solution(India) Pvt. Ltd. 0 85 85
332 ARP INFONET PVT. LTD. 0 84 84
108
S.No. Name of the Service Provider: Narrowband Broadband Total
333 Vidarbha Wi-Fi & Network Services Pvt. Ltd. 84 0 84
334 Dream Plus Multi Services Pvt. Ltd. 0 82 82
335 Clicknet Communication Pvt Ltd 80 0 80
336 M-TEL Networks (P) Ltd 0 80 80
337 S A INTERNET SOLUTION PVT LTD 0 77 77
338 Mtel Networks Pvt. Ltd. 0 73 73
339 NETWIRE INTERNET SOLUTIONS PVT. LTD. 0 69 69
340 TRIPLE LINK PVT LTD 0 69 69
341 AirFiber IT Solutions Pvt. Ltd 0 66 66
342 BSL Technologies Pvt. Ltd. 0 63 63
343 Infiber Broadnet Pvt. Ltd. 0 56 56
344 City Broadband Pvt. Ltd. 0 52 52
345 SKYNETZONE WIFI SERVICES PVT LTD 0 52 52
346 Divine Broadband Services Pvt Ltd 0 45 45
347 QBC Infotech Pvt. Ltd. 0 43 43
348 Edge Telecommunications Pvt. Ltd. 0 40 40
349 Prompt infracom Pvt Ltd 0 35 35
350 Durga Broadband Pvt. Ltd. 0 34 34
351 Mesh Infranet Pvt Ltd 0 33 33
352 Navariya Satellite Services Pvt.Ltd. 33 0 33
353 Spacetrade Internet Pvt Ltd 0 33 33
354 Orange Business Services India Network Pvt. Ltd. 0 32 32
355 Dreamnet Pvt.Ltd. 0 30 30
356 Praveen Telecom Pvt. Ltd. 0 30 30
357 Sanyog Networks Pvt Ltd 0 29 29
358 Sun Broadband and Data Services PVT. LTD. 0 29 29
359 Gigalo Communication Pvt. Ltd. 27 0 27
360 WE INTERNET LIMITED 0 27 27
West Bengal Electronics Industry Development
361
Corp. Ltd. 0 25 25
362 JAI MATA DI TELECTRONIX PVT LTD 0 24 24
363 Pacific Internet India Pvt. Ltd. 0 23 23
364 GURU NETCOMM PVT LTD 0 20 20
365 Kartik Network Pvt. Ltd. 0 19 19
366 FASTHOOK NETWORKS PVT LTD 0 18 18
367 Adya Tech One Services Pvt Ltd 0 15 15
368 Microtel Internet Network Pvt. Ltd. 0 15 15
369 Promptnet Broadband Pvt. Ltd. 0 15 15
370 Hienet Internet Services Pvt Ltd 0 14 14
371 Airlink Broadband Pvt Ltd 0 12 12
372 Marutham Networks Pvt. Ltd. 0 12 12
373 Clear Beam Communication Pvt Ltd 10 0 10
374 UBERCORE DATA LABS PVT LTD 0 10 10
109
S.No. Name of the Service Provider: Narrowband Broadband Total
375 Angrow Netcomm Pvt. Ltd. 9 0 9
376 Rajdhani Telecom Pvt. Ltd. 2 6 8
377 Essel Shyam Communications Limited 0 7 7
378 A TO Z INFOLINK PVT.LTD. 0 6 6
379 Financial Technologies Communications Ltd. 0 6 6
380 Uttradoon Networks Pvt. Ltd. 2 4 6
381 Mastek Infosystems OPC Pvt. Ltd. 0 5 5
382 Tatanet Services Ltd 0 5 5
383 Cloudcast Digital Ltd 0 4 4
384 Instanet Technologies Private Limited 0 4 4
385 Aristo Telenet Pvt Ltd 0 3 3
386 Critel Technologies Pvt. Ltd. 0 2 2
387 Sabse Internet Services Provider Pvt Ltd 0 2 2
388 Sahiba Silk Mills Pvt. Ltd. 1 0 1
Total 50137674 726316898 776454572

110
Annexure 1.6: List of Service Providers which reported IP Telephony
Minutes for Q.E. Sep-20

Name of Service Providers reported IP Telephony

S. No.
Minutes as on 30th September 2020

1 Alliance Broadband Services Pvt. Ltd.

2 Asianet Satellite Communications Ltd.

3 Blazenet Ltd.

4 City Online Services Ltd.

5 Citycom Networks Pvt. Ltd.

6 delDSL Internet Pvt Ltd

7 Novanet Ltd.

8 Pulse Telesystems Pvt. Ltd.

9 Sify Technologies Ltd.

10 Tata Communications Limited

11 Trikon Electronics Pvt. Ltd.

12 VIVA Communications Pvt. Ltd.

13 World Phone Internet Services Pvt. Ltd.

14 You Broadband & Cable India Pvt. Ltd.

15 Warmconnect Internet Services Pvt. Ltd.

111
 Annexure 1.7: Service Area wise PMRTS subscriber Base

Annexure 1.7: Service Area wise P M RTS subscriber Base

DOT Subscriber Base
S.No. Licensed Area Served Service P rovider
30.06.2020 30.09.2020
Service
Arya Omnitalk Radio Trunking
2,736 2,579
Hyderabad Services Pvt.Ltd.
Andhra QuickCall 975 990
1
Pradesh Arya Omnitalk Radio Trunking
Visakhapatnam 4,477 4,008
Services Pvt.Ltd.
Total 8,188 7,577
Arya Omnitalk Radio Trunking
7,972 7,729
Delhi Services Pvt.Ltd.
2 Delhi
Procall Ltd. 2,942 2,971
Total 10,914 10,700
Arya Omnitalk Radio Trunking
Ahmedabad 1,134 1,133
Services Pvt.Ltd.
Amrela Inative Networks Pvt. Ltd. - -
Arya Omnitalk Radio Trunking
1,503 1,519
Bharuch Services Pvt.Ltd.
Inative Networks Pvt. Ltd. - -
Arya Omnitalk Radio Trunking
Dahej 1,005 1,088
Services Pvt.Ltd.
3 Gujarat Jamnagar Inative Networks Pvt. Ltd. 360 360
Kutch Inative Networks Pvt. Ltd. 205 205
Arya Omnitalk Radio Trunking
1,658 1,620
Surat Services Pvt.Ltd.
Inative Networks Pvt. Ltd. 895 895
Arya Omnitalk Radio Trunking
1,678 1,682
Vadodara Services Pvt.Ltd.
Inative Networks Pvt. Ltd. 360 360
Total 8,798 8,862
Arya Omnitalk Radio Trunking
7,266 7,919
Bangalore Services Pvt.Ltd.
4 Karnataka
QuickCall 604 544
Total 7,870 8,463
Arya Omnitalk Radio Trunking
Ernakulam 989 1,031
Services Pvt.Ltd.
5 Kerala
Kerala Wiwanet Solutions Pvt. Ltd 460 478
Total 1449 1,509
Arya Omnitalk Radio Trunking
6 Kolkata Kolkata 2,236 1,759
Services Pvt.Ltd.
Madhya Arya Omnitalk Radio Trunking
7 Indore 1,475 1,495
Pradesh Services Pvt.Ltd.
Arya Omnitalk Radio Trunking
2,173 2,022
Pune Services Pvt.Ltd.
8 Maharashtra
Smartalk Pvt Ltd. 605 648
Total 2,778 2,670
Airtalk Solutions & Services Pvt.
416 416
Ltd.
Arya Omnitalk Radio Trunking
Mumbai 9,277 9,030
9 Mumbai Services Pvt.Ltd.
Bhilwara Telenet Services Pvt.Ltd. 883 869
Smartalk Pvt Ltd. 755 778
Total 11331 11,093
Arya Omnitalk Radio Trunking
863 870
Jaipur Services Pvt.Ltd.
10 Rajasthan
Procall Ltd. 355 370
Total 1218 1,240
Arya Omnitalk Radio Trunking
8,073 8,037
Chennai Services Pvt.Ltd.
11 Tamil Nadu
QuickCall 508 496
Total 8,581 8,533
Grand Total 64,838 63,901

112
 Annexure 2.1: Wireless Revenue Service - Service Area wise Statistics for
QE September, 2020
Key parameters for service areas of category-A
Service Area % of pre-paid ARPU Total usage (from & outside HSA) per
in total (` per subscriber per month
subscribers month) Outgoing Outgoing Incoming Total
SMS MOU MOU MOU
AP 95.87% 113 18 368 369 737
Gujarat 95.71% 100 17 332 299 631
Karnataka 93.90% 107 21 375 366 741
MH 95.83% 108 17 337 331 668
TN (incl. Chennai) 94.31% 116 17 373 375 748

Key parameters for service areas of category-B

Service Area % of pre-paid ARPU Total usage (from & outside HSA) per
in total (` per subscriber per month
Subscribers month) Outgoing Outgoing Incoming Total
SMS MOU MOU MOU
Haryana 97.55% 81 10 358 352 710
Kerala 97.55% 116 10 296 304 599
MP 98.35% 95 17 361 363 724
Punjab 96.44% 102 10 354 347 700
Rajasthan 97.90% 94 16 364 365 730
UP(E) 98.06% 80 12 412 436 848
UP(W) 97.98% 85 13 382 392 774
WB 99.45% 98 17 391 407 799

Key parameters for service areas of category-C

Service Area % of pre-paid ARPU Total usage (from & outside HSA) per
in total (` per subscriber per month
subscribers month) Outgoing Outgoing Incoming Total
SMS MOU MOU MOU
Assam 98.05% 107 30 398 421 819
Bihar 99.08% 90 12 453 494 947
HP 98.72% 86 10 307 308 615
J&K 55.12% 103 25 535 509 1044
NE 98.61% 114 36 368 376 744
Odisha 98.72% 94 17 411 433 845

Key parameters for service areas of category-Metro

Service Area % of pre-paid ARPU Total usage (from & outside HSA) per
in total (` per subscriber per month
subscribers month) Outgoing Outgoing Incoming Total
SMS MOU MOU MOU
Kolkata 94.71% 74 13 376 373 749
Delhi 83.72% 71 14 457 409 866
Mumbai 78.70% 82 13 399 362 761

113
Annexure 4.1: Performance of QoS Parameters for Cellular Mobile Service
Network Related Parameters Customer Servcice Quality Parameters
Connection Response time to
Network Connection Establishment Termination /
Maintenance POI Metering and billing the customer for
Availability (Accessibility) closure of service
(Retainability) assistance

Name of Service Provider

Percentage of calls answered by the operators

Worst affected BSs due to down-time (%age)

Period of applying credit/ waiver/ adjustment

Switched Voice or VoLTE as applicable(within

Down Link (DL) Packet Drop Rate or DL-PDR

Name of Service Area

%age requests for Termination / Closure of

Connections with good voice quality, Circuit

Metering and billing credibility - post paid

BS Accumula-ted down-time (not available

Accessibility of call centre/ customer care

Point of Interconnection (POI) Congestion
Switched Voice Quality and VoLTE quality

Metering and billing credibility - pre paid

(No. of POIs not meeting the benchmark)

Up Link (UL) Packet Drop Rate or UL-PDR

Resolution of billing/charging complaints

Network QoS DCR Temporal Distribution
SDCCH/ Paging Channel Congestion/ RRC

TCH, RAB and E-RAB Congestion (%age)

Time taken for refund of deposits after

to customer’s account from the date of
Establishment Success Rate for Circuit

Network QoS DCR Spatial Distribution

Call Set-up Success Rate and Session

(Averaged over a period of quarter )

(voice to voice) within 90 seconds

Measure [Network_ QSD(90,90)]

Measure [Network_ QTD(97,90)]

service complied within 7 days

licensee's own network)

resolution of complaints
(%age)
for service) (%age)

closures
Congestion
within 1
week of
98% 100% 100% 100%
resolutio
≤ 2% ≤ 2% ≥ 95% ≤ 1% ≤ 2% ≤ 2% ≤ 3% ≥ 95% ≤ 0.5% ≤ 2% ≤ 2% ≤ 0.1% ≤ 0.1% within 4 within 6 ≥ 95% ≥ 95% within 7 within 60
n of
weeks weeks days days
complai
nt

The achievement of benchmark against each parameter is to be averaged over a period of one quarter for 2G, 3G and 4G VoLTE Services (combined) as per the measurement methodology explained in
Explanatory Memorandum to regulations
Andhra Pradesh Airtel 0.15 0.70 99.23 0.13 0.16 1.15 1.49 96.65 0 0.19 0.20 0.01 0.00 100.00 100.00 100.00 100.00 84.00 100.00 100.00
Andhra Pradesh BSNL 1.24 1.85 98.63 0.84 1.47 1.67 1.79 98.70 0 0.65 0.85 0.00 0.00 100.00 100.00 100.00 97.00 96.00 100.00 100.00
Andhra Pradesh RJIL 0.03 0.02 99.74 0.00 0.00 0.28 0.38 99.95 0 0.00 0.11 0.00 0.00 100.00 100.00 100.00 97.18 98.61 100.00 100.00
Andhra Pradesh VIL-Brand Idea 0.04 0.70 99.13 0.33 0.35 1.98 2.81 99.39 0 0.00 0.02 0.00 0.00 100.00 100.00 100.00 97.34 99.97 99.96 45.57
VIL-Brand
Andhra Pradesh 0.04 0.70 99.13 0.33 0.35 1.98 2.81 99.39 0 0.00 0.02 0.00 0.00 100.00 100.00 100.00 97.34 99.97 99.96 45.57
Vodafone
Assam Airtel 0.39 1.26 98.31 0.35 0.46 1.90 2.44 96.49 0 0.26 0.30 0.00 0.00 100.00 100.00 100.00 100.00 85.00 100.00 100.00
Assam BSNL 1.86 1.89 98.37 0.83 1.82 1.77 2.57 97.43 0 NA 0.00 0.01 0.00 100.00 100.00 100.00 97.00 97.80 100.00 100.00
Assam RJIL 0.38 1.69 99.52 0.00 0.00 0.59 0.68 99.89 0 0.01 0.22 0.00 0.00 100.00 100.00 100.00 97.84 97.99 100.00 100.00
Assam VIL-Brand Idea 0.16 1.41 98.54 0.48 1.42 1.86 2.68 98.58 0 0.19 0.21 0.00 0.00 100.00 100.00 100.00 99.75 99.97 100.00 67.48
VIL-Brand
Assam 0.16 1.41 98.54 0.48 1.42 1.86 2.68 98.58 0 0.19 0.21 0.00 0.00 100.00 100.00 100.00 99.75 99.97 100.00 67.48
Vodafone
Bihar Airtel 0.17 0.49 98.00 0.68 1.45 1.76 1.83 97.95 0 0.10 0.36 0.01 0.00 100.00 100.00 100.00 100.00 93.00 100.00 100.00
Bihar BSNL 1.94 1.93 95.43 0.34 0.42 1.87 2.31 98.30 0 0.00 0.00 0.00 0.00 100.00 100.00 100.00 99.00 96.96 100.00 100.00
Bihar RJIL 0.29 1.29 99.37 0.00 0.00 0.49 0.57 99.92 0 0.01 0.17 0.00 0.00 100.00 100.00 100.00 98.37 75.25 100.00 100.00
Bihar VIL-Brand Idea 0.60 1.44 99.31 0.28 0.35 1.72 2.00 98.89 0 0.01 0.02 0.01 0.00 100.00 100.00 100.00 98.35 99.81 100.00 31.68
VIL-Brand
Bihar 0.60 1.44 99.31 0.28 0.35 1.72 2.00 98.89 0 0.01 0.02 0.01 0.00 100.00 100.00 100.00 98.35 99.81 100.00 31.68
Vodafone
Delhi Airtel 0.19 0.00 98.98 0.16 0.25 1.82 2.27 95.06 0 0.67 0.25 0.00 0.00 100.00 100.00 100.00 100.00 91.00 100.00 100.00
Delhi MTNL 0.05 0.13 97.65 0.07 0.85 1.28 1.53 98.02 0 NA NA 0.00 0.00 100.00 100.00 100.00 99.85 99.84 100.00 100.00
Delhi RJIL 0.11 0.29 99.72 0.00 0.00 0.13 0.22 99.95 0 0.00 0.09 0.00 0.00 100.00 100.00 100.00 98.02 95.35 100.00 100.00
Delhi VIL-Brand Idea 0.15 0.23 99.84 0.15 0.13 1.28 1.60 99.65 0 0.26 0.34 0.09 0.05 100.00 100.00 100.00 100.00 100.00 100.00 74.25
VIL-Brand
Delhi 0.15 0.23 99.84 0.15 0.13 1.28 1.60 99.65 0 0.26 0.34 0.09 0.05 100.00 100.00 100.00 100.00 100.00 100.00 74.25
Vodafone
Gujarat Airtel 0.15 0.86 99.63 0.73 0.92 1.67 2.17 95.76 0 0.11 0.22 0.00 0.00 100.00 100.00 100.00 100.00 89.00 100.00 100.00
Gujarat BSNL 1.30 1.37 97.67 0.17 0.74 1.70 2.53 100.00 0 0.08 0.16 0.00 0.00 100.00 100.00 100.00 99.00 96.94 100.00 100.00
Gujarat RJIL 0.20 0.99 99.66 0.00 0.00 0.25 0.37 99.94 0 0.00 0.11 0.00 0.00 100.00 100.00 100.00 98.34 98.11 100.00 100.00
Gujarat VIL-Brand Idea 0.10 0.59 99.21 0.22 0.59 1.67 2.19 98.86 0 0.14 0.14 0.01 0.00 99.94 99.99 100.00 97.85 100.00 100.00 100.00
VIL-Brand
Gujarat 0.10 0.59 99.21 0.22 0.59 1.67 2.19 98.86 0 0.14 0.14 0.01 0.00 99.94 99.99 100.00 97.85 100.00 100.00 100.00
Vodafone
Haryana Airtel 0.08 0.25 99.74 0.13 0.19 1.10 1.54 97.84 0 0.19 0.35 0.01 0.00 100.00 100.00 100.00 100.00 90.00 100.00 100.00
Haryana BSNL 0.60 0.86 98.79 0.25 0.34 1.31 1.85 98.05 0 0.19 0.64 0.01 0.00 100.00 100.00 100.00 98.00 99.83 100.00 100.00
Haryana RJIL 0.15 0.62 99.66 0.00 0.00 0.35 0.47 99.95 0 0.00 0.09 0.00 0.00 100.00 100.00 100.00 97.97 96.93 100.00 100.00
Haryana VIL-Brand Idea 0.68 0.15 99.33 0.39 0.63 1.63 2.04 98.71 0 0.18 0.11 0.01 0.01 100.00 100.00 100.00 99.47 100.00 100.00 92.58
VIL-Brand
Haryana 0.68 0.15 99.33 0.39 0.63 1.63 2.04 98.71 0 0.18 0.11 0.01 0.01 100.00 100.00 100.00 99.47 100.00 100.00 92.58
Vodafone
Himachal Airtel 0.15 0.48 98.99 0.16 0.11 1.92 2.50 95.73 0 0.27 0.21 0.00 0.00 100.00 100.00 100.00 100.00 91.00 100.00 100.00
Himachal BSNL 1.43 1.61 98.95 0.41 0.66 1.94 2.03 96.25 0 0.00 0.00 0.10 0.00 100.00 100.00 100.00 98.00 99.13 100.00 100.00
Himachal RJIL 0.13 0.63 99.68 0.00 0.00 0.24 0.37 99.96 0 0.00 0.08 0.00 0.00 100.00 100.00 100.00 97.25 98.33 100.00 100.00
Himachal VIL-Brand Idea 0.13 0.37 99.52 0.05 0.13 2.56 3.45 98.29 0 0.23 0.42 0.02 0.02 100.00 100.00 100.00 99.67 98.78 100.00 100.00
Himachal VIL-Brand
0.13 0.37 99.52 0.05 0.13 2.56 3.45 98.29 0 0.23 0.42 0.02 0.02 100.00 100.00 100.00 99.67 98.78 100.00 100.00
Pradesh Vodafone
Jammu & Airtel 0.12 0.25 98.83 0.15 0.07 1.56 2.44 95.12 0 0.40 0.37 0.00 0.00 100.00 100.00 100.00 100.00 91.00 100.00 100.00
Jammu & BSNL 1.91 1.74 97.70 0.81 1.43 1.99 2.49 96.14 0 0.01 0.03 0.00 0.01 100.00 100.00 100.00 97.00 99.48 100.00 100.00
Jammu & RJIL 0.11 0.43 99.73 0.00 0.00 0.33 0.44 99.96 0 0.00 0.09 0.00 0.00 100.00 100.00 100.00 96.42 97.18 100.00 100.00
Jammu & VIL-Brand Idea 0.35 1.91 99.40 0.09 0.27 2.56 4.00 98.50 0 0.20 0.24 0.01 0.02 100.00 100.00 100.00 98.31 99.33 100.00 100.00
Jammu & VIL-Brand
0.35 1.91 99.40 0.09 0.27 2.56 4.00 98.50 0 0.20 0.24 0.01 0.02 100.00 100.00 100.00 98.31 99.33 100.00 100.00
Kashmir Vodafone
Karnataka Airtel 0.25 0.76 99.73 0.15 0.14 1.35 1.68 95.48 0 0.20 0.16 0.01 0.00 100.00 100.00 100.00 100.00 91.00 100.00 100.00
Karnataka BSNL 1.51 1.96 98.03 0.40 0.79 1.53 1.64 97.48 0 0.54 0.60 0.00 0.00 99.84 100.00 100.00 95.00 41.28 100.00 100.00
Karnataka RJIL 0.10 0.26 99.77 0.00 0.00 0.26 0.38 99.95 0 0.00 0.11 0.00 0.00 100.00 100.00 100.00 96.96 97.81 100.00 100.00
Karnataka VIL-Brand Idea 0.14 1.16 99.55 0.25 0.42 1.82 2.63 99.45 0 0.14 0.40 0.03 0.01 100.00 100.00 100.00 99.13 99.72 100.00 100.00
VIL-Brand
Karnataka 0.14 1.16 99.55 0.25 0.42 1.82 2.63 99.45 0 0.14 0.40 0.03 0.01 100.00 100.00 100.00 99.13 99.72 100.00 100.00
Vodafone
Kerala Airtel 0.10 0.49 99.06 0.45 0.57 1.94 2.92 98.96 0 0.17 0.52 0.00 0.00 100.00 100.00 100.00 100.00 87.00 100.00 100.00
Kerala BSNL 0.61 1.41 98.67 0.57 1.03 1.92 2.36 98.30 0 0.00 0.00 0.00 0.00 99.00 100.00 100.00 93.00 75.40 100.00 100.00
Kerala RJIL 0.06 0.18 99.72 0.00 0.00 0.25 0.51 99.94 0 0.00 0.12 0.00 0.00 100.00 100.00 100.00 97.89 95.88 100.00 100.00
Kerala VIL-Brand Idea 0.22 0.28 99.47 0.13 0.45 0.99 1.46 98.50 0 0.08 0.43 0.04 0.01 100.00 100.00 100.00 99.67 99.69 100.00 77.33
VIL-Brand
Kerala 0.04 0.56 99.61 0.27 0.18 1.16 1.87 99.48 0 0.13 0.21 0.04 0.01 100.00 100.00 100.00 99.67 99.69 100.00 77.33
Vodafone

114
 Annexure 4.1 (Contd.)
Kolkata Airtel 0.06 0.00 99.84 0.23 0.25 1.85 2.56 98.40 0 0.42 0.91 0.00 0.00 100.00 100.00 100.00 100.00 92.00 100.00 100.00
Kolkata BSNL 1.40 1.84 98.46 0.36 0.25 1.53 1.67 96.09 0 0.00 0.00 0.00 0.01 100.00 100.00 100.00 99.00 96.11 100.00 100.00
Kolkata RJIL 0.03 0.06 99.78 0.00 0.00 0.12 0.19 99.97 0 0.00 0.07 0.00 0.00 100.00 100.00 100.00 98.00 97.10 100.00 100.00
Kolkata VIL-Brand Idea 0.23 1.39 99.77 0.06 0.19 1.08 1.49 98.39 0 0.08 0.14 0.07 0.02 100.00 100.00 100.00 99.69 98.98 100.00 92.66
VIL-Brand
Kolkata 0.23 1.39 99.77 0.06 0.19 1.08 1.49 98.39 0 0.08 0.14 0.07 0.02 100.00 100.00 100.00 99.69 98.98 100.00 92.66
Vodafone

Madhya Pradesh Airtel 0.09 0.35 99.13 0.35 0.42 1.98 2.22 95.36 0 0.11 0.21 0.00 0.00 100.00 100.00 100.00 100.00 90.00 100.00 100.00

Madhya Pradesh BSNL 1.12 1.32 98.65 0.40 1.20 1.89 2.21 97.79 0 NA 0.00 0.01 0.00 100.00 100.00 100.00 99.00 99.47 100.00 100.00

Madhya Pradesh RJIL 0.24 1.15 99.63 0.00 0.00 0.45 0.53 99.90 0 0.01 0.20 0.00 0.00 100.00 100.00 100.00 98.18 95.10 100.00 100.00

Madhya Pradesh VIL-Brand Idea 0.38 1.88 98.32 0.43 1.14 1.89 2.54 97.50 0 0.25 0.32 0.01 0.00 100.00 100.00 100.00 96.55 99.59 100.00 12.00

VIL-Brand
Madhya Pradesh 0.38 1.88 98.32 0.43 1.14 1.89 2.54 97.50 0 0.25 0.32 0.01 0.00 100.00 100.00 100.00 96.55 99.59 100.00 12.00
Vodafone
Maharashtra Airtel 0.03 0.05 99.44 0.16 0.23 1.31 1.66 95.17 0 0.12 0.19 0.00 0.00 100.00 100.00 100.00 100.00 89.00 100.00 100.00
Maharashtra BSNL 1.60 1.94 96.77 0.87 1.26 1.99 2.63 96.25 0 0.05 0.15 0.01 0.00 100.00 100.00 100.00 100.00 95.61 100.00 100.00
Maharashtra RJIL 0.36 1.31 99.66 0.00 0.00 0.37 0.47 99.91 0 0.00 0.18 0.00 0.00 100.00 100.00 100.00 98.46 97.78 100.00 100.00
Maharashtra VIL-Brand Idea 0.48 1.85 97.60 0.97 1.36 1.79 2.80 98.41 0 0.37 0.23 0.05 0.01 99.99 100.00 100.00 99.11 100.00 100.00 52.75
VIL-Brand
Maharashtra 0.54 1.27 98.44 0.91 1.50 1.95 2.87 98.80 0 0.10 0.28 0.05 0.01 99.99 100.00 100.00 99.11 100.00 100.00 52.75
Vodafone
Mumbai Airtel 0.15 0.67 99.66 0.22 0.27 1.46 1.91 95.10 0 0.17 0.12 0.00 0.00 100.00 100.00 100.00 100.00 92.00 100.00 100.00

Mumbai MTNL 0.58 1.09 98.37 0.13 0.22 1.69 2.43 98.74 0 NA NA 0.00 0.00 100.00 100.00 100.00 95.00 98.64 100.00 100.00

Mumbai RJIL 0.22 0.87 99.66 0.00 0.00 0.11 0.20 99.96 0 0.00 0.07 0.00 0.00 100.00 100.00 100.00 98.00 96.85 100.00 100.00
Mumbai VIL-Brand Idea 0.12 0.26 99.51 0.13 0.45 1.74 2.38 98.81 0 0.14 0.21 0.02 0.01 99.94 100.00 100.00 99.08 100.00 100.00 72.17
VIL-Brand
Mumbai 0.12 0.26 99.51 0.13 0.45 1.74 2.38 98.81 0 0.14 0.21 0.02 0.01 99.94 100.00 100.00 99.08 100.00 100.00 72.17
Vodafone
North East Airtel 0.76 1.34 97.94 0.73 0.78 1.96 2.33 96.24 0 0.31 0.31 0.00 0.00 100.00 100.00 100.00 100.00 86.00 100.00 100.00
North East BSNL 1.94 1.96 97.90 0.85 0.98 1.87 1.95 97.00 0 0.00 0.00 0.05 0.05 100.00 100.00 100.00 97.00 95.64 100.00 100.00
North East RJIL 0.88 1.74 99.54 0.00 0.00 0.75 1.00 99.91 0 0.00 0.17 0.00 0.00 100.00 100.00 100.00 97.74 98.79 100.00 100.00
North East VIL-Brand Idea 0.31 1.00 99.16 0.41 1.23 1.84 2.03 98.32 0 0.40 0.23 0.00 0.00 100.00 100.00 100.00 99.69 100.00 100.00 78.51
VIL-Brand
North East 0.31 1.00 99.16 0.41 1.23 1.84 2.03 98.32 0 0.40 0.23 0.00 0.00 100.00 100.00 100.00 99.69 100.00 100.00 78.51
Vodafone
Odisha Airtel 0.07 0.23 98.37 0.39 0.83 1.69 1.80 96.49 0 0.14 0.28 0.01 0.00 100.00 100.00 100.00 100.00 96.00 100.00 100.00
Odisha BSNL 0.84 1.98 96.32 0.54 0.74 1.97 2.95 95.91 0 0.00 0.00 0.00 0.01 100.00 100.00 100.00 98.00 97.07 100.00 100.00
Odisha RJIL 0.17 0.48 99.62 0.00 0.00 0.33 0.42 99.93 0 0.00 0.14 0.00 0.00 100.00 100.00 100.00 97.74 97.78 100.00 100.00
Odisha VIL-Brand Idea 0.36 0.86 99.54 0.22 0.45 1.85 2.30 98.43 0 0.10 0.20 0.03 0.01 100.00 100.00 100.00 97.83 95.98 100.00 38.13
VIL-Brand
Odisha 0.36 0.86 99.54 0.22 0.45 1.85 2.30 98.43 0 0.10 0.20 0.03 0.01 100.00 100.00 100.00 97.83 95.98 100.00 38.13
Vodafone
Punjab Airtel 0.08 0.23 99.74 0.11 0.15 0.59 0.71 98.62 0 0.12 0.43 0.01 0.00 100.00 100.00 100.00 100.00 94.00 100.00 100.00
Punjab BSNL 0.30 1.43 98.70 0.24 0.15 1.69 1.91 98.21 0 0.00 0.02 0.00 0.00 100.00 100.00 100.00 98.00 98.79 100.00 100.00
Punjab RJIL 0.06 0.13 99.62 0.00 0.00 0.16 0.24 99.96 0 0.00 0.08 0.00 0.00 100.00 100.00 100.00 97.92 95.10 100.00 100.00
Punjab VIL-Brand Idea 0.08 0.32 99.86 0.09 0.03 1.09 1.51 99.36 0 0.13 0.34 0.02 0.01 100.00 100.00 100.00 99.89 100.00 100.00 100.00
VIL-Brand
Punjab 0.08 0.32 99.86 0.09 0.03 1.09 1.51 99.36 0 0.13 0.34 0.02 0.01 100.00 100.00 100.00 99.89 100.00 100.00 100.00
Vodafone
Rajasthan Airtel 0.33 0.84 98.75 0.18 0.36 1.83 2.22 95.15 0 0.69 0.48 0.00 0.00 100.00 100.00 100.00 100.00 91.00 100.00 100.00
Rajasthan BSNL 1.08 1.50 98.50 0.77 1.50 1.99 2.50 98.82 0 0.00 0.00 0.02 0.01 99.00 100.00 100.00 89.00 99.90 100.00 100.00
Rajasthan RJIL 0.09 0.30 99.60 0.00 0.00 0.36 0.47 99.95 0 0.00 0.11 0.00 0.00 100.00 100.00 100.00 98.14 95.14 100.00 100.00
Rajasthan VIL-Brand Idea 0.28 1.68 99.25 0.31 0.55 1.98 2.63 98.92 0 0.17 0.32 0.03 0.02 100.00 100.00 99.25 99.60 97.78 100.00 47.12
VIL-Brand
Rajasthan 0.28 1.68 99.25 0.31 0.55 1.98 2.63 98.92 0 0.17 0.32 0.03 0.02 100.00 100.00 99.25 99.60 97.78 100.00 47.12
Vodafone
Tamil Nadu Airtel 0.04 0.08 99.96 0.66 0.19 1.32 1.72 96.45 0 0.13 0.15 0.00 0.00 100.00 100.00 100.00 100.00 78.00 100.00 100.00
Tamil Nadu BSNL 0.77 1.30 98.76 0.47 0.88 1.88 2.94 97.79 0 0.00 0.00 0.00 0.00 100.00 100.00 100.00 100.00 80.51 100.00 100.00
Tamil Nadu RJIL 0.02 0.03 99.74 0.00 0.00 0.19 0.28 99.96 0 0.00 0.09 0.00 0.00 100.00 100.00 100.00 97.61 98.74 100.00 100.00
Tamil Nadu VIL-Brand Idea 0.15 0.44 99.88 0.07 0.12 1.27 2.04 99.31 0 0.07 0.33 0.07 0.00 100.00 100.00 100.00 99.42 100.00 100.00 69.44
VIL-Brand
Tamil Nadu 0.16 0.66 99.05 0.64 0.90 1.56 2.47 98.90 0 0.09 0.18 0.07 0.00 100.00 100.00 100.00 99.42 100.00 100.00 69.44
Vodafone
Uttar Pradesh
Airtel 0.45 1.30 98.14 0.28 0.75 1.50 1.95 96.55 0 0.22 0.28 0.00 0.00 100.00 100.00 100.00 100.00 91.00 100.00 100.00
(East)
Uttar Pradesh
BSNL 1.47 1.56 97.83 0.87 0.67 1.79 2.26 98.16 0 0.00 0.02 0.09 0.09 100.00 100.00 100.00 98.00 97.32 100.00 100.00
(East)
Uttar Pradesh
RJIL 0.42 1.73 99.01 0.00 0.00 0.45 0.55 99.91 0 0.01 0.18 0.00 0.00 100.00 100.00 100.00 98.49 75.84 100.00 100.00
(East)
Uttar Pradesh
VIL-Brand Idea 0.32 1.21 97.46 0.98 1.92 1.98 2.76 98.52 0 0.11 0.26 0.02 0.08 100.00 100.00 100.00 99.60 94.93 100.00 100.00
(East)
Uttar Pradesh VIL-Brand
0.32 1.21 97.46 0.98 1.92 1.98 2.76 98.52 0 0.11 0.26 0.02 0.08 100.00 100.00 100.00 99.60 94.93 100.00 100.00
(East) Vodafone
Uttar Pradesh
Airtel 0.41 0.76 99.76 0.19 0.24 1.97 2.40 95.13 0 0.20 0.30 0.01 0.00 100.00 100.00 100.00 100.00 90.00 100.00 100.00
(West)
Uttar Pradesh
BSNL 1.76 1.81 97.26 0.79 1.09 1.75 1.96 96.70 0 NA 0.00 0.00 0.00 100.00 100.00 100.00 98.00 97.21 100.00 100.00
(West)
Uttar Pradesh
RJIL 0.19 1.24 99.38 0.00 0.00 0.42 0.51 99.94 0 0.00 0.12 0.00 0.00 100.00 100.00 100.00 98.62 77.32 100.00 100.00
(West)
Uttar Pradesh
VIL-Brand Idea 0.17 0.83 96.52 0.94 2.14 1.89 2.98 98.15 0 0.11 0.20 0.04 0.01 100.00 100.00 100.00 99.23 100.00 100.00 90.78
(West)
Uttar Pradesh VIL-Brand
0.17 0.83 96.52 0.94 2.14 1.89 2.98 98.15 0 0.11 0.20 0.04 0.01 100.00 100.00 100.00 99.23 100.00 100.00 90.78
(West) Vodafone
West Bengal Airtel 0.32 0.16 99.32 0.63 1.01 1.87 2.90 97.50 0 0.21 0.34 0.00 0.00 100.00 100.00 100.00 100.00 90.00 100.00 100.00
West Bengal BSNL 0.31 0.93 97.40 0.99 1.48 8.21 10.00 97.35 0 0.22 1.81 0.00 0.01 98.00 100.00 100.00 97.00 95.73 100.00 100.00
West Bengal RJIL 0.20 0.72 99.60 0.00 0.00 0.56 0.70 99.92 0 0.00 0.17 0.00 0.00 100.00 100.00 100.00 98.33 96.85 100.00 100.00
West Bengal VIL-Brand Idea 0.19 1.48 99.67 0.10 0.31 1.47 2.11 97.62 0 0.08 0.16 0.07 0.01 100.00 100.00 100.00 99.75 100.00 100.00 88.46
VIL-Brand
West Bengal 0.19 1.48 99.67 0.10 0.31 1.47 2.11 97.62 0 0.08 0.16 0.07 0.01 100.00 100.00 100.00 99.75 100.00 100.00 88.46
Vodafone

Note BSNL - NA- It does not provide 4G services in Assam, MP and UP(W) LSAs.

M/S RJIL has submitted that for parameter 'percentage of calls answered by the operators (voice to voice) within 90 seconds' in 3 circles namely Bihar (75.25%), Uttar Pradesh (East) (75.84%) & Uttar Pradesh West (77.32%)
they are unable to meet QoS benchmark, due to Covid Pandemic situation. Hence in light of the provisions made by the Authority for excluding the performance during force majeure conditions while computing the
performance against the quality of service benchmarks, RJIL has excluded the performance under force majeure conditions from July - September 2020. But in PMR actual performance has been considered.
Note In M/s VIL-Brand Idea & VIL-Brand Vodafone (Network related parameters), circles like Andhra Pradesh, Assam, Bihar, Delhi, Gujarat, Haryana, Himachal Pradesh, Jammu & Kashmir, Kolkata, Karnataka, Madhya
Pradesh, Mumbai, North East, Orissa, Punjab, Rajasthan, UPE, UPW and West Bengal) radio level integration has been completed and M/s VIL has submitted common PMR for Customer related parameters for Brand Idea
and Brand Vodafone but as VIL radio integration is under process hence separate reports has been prepared.

NA= Not applicable

115
 Annexure 4.2 : Performance of QoS Parameters for Basic (Wire-line) Service

Name of Name of Faults

Service Area Service incidenc POI Response time to the Termination / Closure of
Fault Repair Metering and Billing
Provider es (No. customer for Assistance service
of faults/

Metering and Billingcredibility

Point of Interconnection (POI)

charging/ validity complaints

customer’s account from the

Accessibility of call centre/

Congestion (No. of POIs not
% of faults repaired by next

% of faults repaired by next

% of faults repaired within 5

% of faults repaired within 7

100

answered by the operators

service complied within 7

Period of applying credit/

(voice to voice) within 90

Termination / Closure of

Time taken for refund of

meeting the benchmark

deposits after closures

waiver/ adjustment to
Subs./

Resolution of billing/
Mean

credibility - pre paid

date of resolution of
Metering and billing

Percentage of calls

%age requests for

month) Rent Time to

customer care
working day

working day

complaints
- post paid
Rebate Repair

seconds
days

days

days
(MTTR)

Benchmarks
≤7 For urban For urban For rural For rural ≤0.5% ≤0.1% ≤0.1% 98% within 100% 1 week of ≥95% ≥95% 100% within 100% within
areas by areas: and hilly and hilly 4 weeks within 6 resolution of 7 days 60 days
next working ≥ 100% areas: areas: ≤ 10 Hrs weeks complaint
day: ≥ 75% ≥ 100%
≥85%
Bharti Airtel 1 85.78% 100.00% NA NA 208 5 0.00% 0.00% NA 100.00% 100.00% 100.00% 100.00% 72.00% 100.00% 100.00%
BSNL 4 98.00% 100.00% 94.00% 100.00% 18 5 0.00% 0.00% 0.00% 100.00% 100.00% 100.00% 88.61% 88.38% 100.00% 100.00%
Andhra
Pradesh RJIL 0 100.00% 100.00% 100.00% 100.00% 0 1 0.00% 0.00% 0.00% NA NA NA 96.00% 96.00% 100.00% 100.00%
TTSL 0 90.13% 100.00% NA NA 191 8 0.38% 0.00% NA 100.00% 100.00% 100.00% 96.33% 97.98% NR 100.00%
VIL 0 100.00% 100.00% NA NA NA 2.11 NA NA NA NA NA NA 88.00% 100.00% 100.00% NA
BSNL 4 87.00% 100.00% 70.00% 100.00% 603 4 0.00% 0.00% 0.00% 100.00% 100.00% 100.00% 94.98% 97.67% 100.00% 100.00%
Assam RJIL 0 100.00% 100.00% 100.00% 100.00% NA NA 0.00% 0.00% 0.00% NA NA NA 100.00% 100.00% 100.00% 100.00%
VIL 1 100.00% 100.00% NA NA NA 8.15 NA NA NA NA NA NA 88.00% 100.00% 100.00% NA
BSNL 4 95.00% 100.00% 94.00% 100.00% 1181 4 0.00% 0.05% 0.00% 98.00% 100.00% 100.00% 97.22% 98.42% 100.00% 100.00%

Bihar RJIL 0 100.00% 100.00% 100.00% 100.00% NA NA 0.00% 0.00% 0.00% NA NA NA 100.00% 97.00% 100.00% 100.00%
TTSL 0 96.47% 100.00% NA NA 9 4 0.00% NA NA NA NA NA 98.82% 98.14% NR 100.00%
VIL 2 100.00% 100.00% NA NA NA 3.28 NA NA NA NA NA NA 88.00% 100.00% 100.00% NA
Bharti Airtel 1 92.77% 100.00% NA NA 0 5 0.00% 0.01% NA 100.00% 100.00% 100.00% 100.00% 69.00% 100.00% 100.00%
MTNL 4 45.43% 72.91% NA NA 9542 34 0.00% 0.01% NA 100.00% 100.00% 100.00% 99.76% 99.93% 100.00% 100.00%
Delhi RJIL 0 100.00% 100.00% 100.00% 100.00% 0 1 0.00% 0.00% 0.00% NA NA NA 95.00% 96.00% 100.00% 100.00%
TTSL 0 92.81% 100.00% NA NA 6 7 0.20% NA NA NA NA NA 97.98% 97.24% NR 100.00%
VIL 1 100.00% 100.00% NA NA NA 1.27 NA NA NA NA NA NA 88.00% 100.00% 100.00% NA
Bharti Airtel 1 94.21% 100.00% NA NA 65 6 0.00% 0.01% NA 100.00% 100.00% 100.00% 100.00% 68.00% 100.00% 100.00%
BSNL 5 94.00% 100.00% 92.00% 100.00% 124 4 0.00% 0.01% 0.00% 100.00% 100.00% 100.00% 49.47% 40.89% 100.00% 100.00%
Gujarat RJIL 0 100.00% 100.00% 100.00% 100.00% NA NA 0.00% 0.00% 0.00% NA NA NA 98.00% 97.00% 100.00% 100.00%
TTSL 0 91.75% 100.00% NA NA 34 6 0.19% 0.00% NA 100.00% 100.00% 100.00% 98.12% 97.28% NR 100.00%
VIL 0 100.00% 100.00% NA NA NA 3.43 NA NA NA NA NA NA 88.00% 100.00% 100.00% NA
BSNL 7 89.00% 100.00% 90.00% 100.00% 110 9 0.00% 0.02% 0.00% 98.00% 100.00% 100.00% 93.84% 100.00% 100.00% 100.00%
Himachal
Pradesh RJIL 0 100.00% 100.00% 100.00% 100.00% NA NA 0.00% 0.00% 0.00% NA NA NA 100.00% 100.00% 100.00% 100.00%
VIL 0 100.00% 100.00% NA NA NA 0 NA NA NA NA NA NA 88.00% 100.00% NA NA

116
 Annexure 4.2 (Contd.)

Bharti Airtel 2 89.40% 100.00% NA NA 30 5 0.00% 0.00% NA 100.00% 100.00% 100.00% 100.00% 75.00% 100.00% 100.00%
BSNL 7 87.00% 100.00% 85.00% 100.00% 385 5 0.00% 0.08% 0.00% 100.00% 100.00% 100.00% 93.34% 99.33% 100.00% 100.00%
Haryana RJIL 0 100.00% 100.00% 100.00% 100.00% NA NA 0.00% 0.00% 0.00% NA NA NA 100.00% 100.00% 100.00% 100.00%
TTSL 0 NA NA NA NA 2 NA 0.00% NA NA NA NA NA 96.53% 100.00% NR 100.00%
VIL 7 100.00% 100.00% NA NA NA 0.38 NA NA NA NA NA NA 88.00% 100.00% NA NA
Jammu & BSNL 5 98.00% 100.00% 96.00% 100.00% 256 7 0.00% 0.01% 0.00% 98.00% 100.00% 100.00% 94.59% 99.67% 100.00% 100.00%
Kashmir RJIL 0 100.00% 100.00% 100.00% 100.00% NA NA 0.00% 0.00% 0.00% NA NA NA 97.00% 97.00% 100.00% 100.00%
Bharti Airtel 2 94.94% 100.00% NA NA 83 7 0.00% 0.01% NA 100.00% 100.00% 100.00% 100.00% 52.00% 100.00% 100.00%
BSNL 4 91.00% 100.00% 91.00% 100.00% 1760 7 0.00% 0.07% 0.00% 100.00% 100.00% 100.00% 92.07% 91.95% 100.00% 100.00%
Kerala RJIL 0 100.00% 100.00% 100.00% 100.00% 0 1 0.00% 0.00% 0.00% NA NA NA 100.00% 100.00% 100.00% 100.00%
TTSL 0 40.00% 100.00% NA NA 1 35 0.00% NA NA NA NA NA 99.07% 97.30% NR 100.00%
VIL 1 100.00% 100.00% NA NA NA 5.15 NA NA NA NA NA NA 88.00% 100.00% 100.00% NA
Bharti Airtel 2 91.89% 100.00% NA NA 822 10 0.00% 0.00% NA 100.00% 100.00% 100.00% 100.00% 67.00% 100.00% 100.00%
BSNL 6 91.00% 100.00% NA NA 390 8 0.00% 0.00% 0.00% 98.00% 100.00% 100.00% 94.30% 99.33% 100.00% 100.00%
Kolkata
RJIL 0 100.00% 100.00% 100.00% 100.00% 0 0 0.00% 0.00% 0.00% NA NA NA 95.00% 95.00% 100.00% 100.00%
VIL 1 100.00% 100.00% NA NA NA 7.13 NA NA NA NA NA NA 88.00% 100.00% 100.00% NA
Bharti Airtel 1 85.01% 100.00% NA NA 1474 6 0.00% 0.00% NA 100.00% 100.00% 100.00% 100.00% 75.00% 100.00% 100.00%
BSNL 5 95.00% 100.00% 99.00% 100.00% 6463 7 0.00% 0.09% 0.00% 98.00% 100.00% 100.00% 75.15% 73.88% 100.00% 100.00%
Karnataka RJIL 0 100.00% 100.00% 100.00% 100.00% 0 8 0.00% 0.00% 0.00% NA NA NA 96.00% 96.00% 100.00% 100.00%
TTSL 0 71.62% 100.00% NA NA 49 17 0.34% 0.00% NA 100.00% 100.00% 100.00% 97.45% 98.25% NR 100.00%
VIL 0 100.00% 100.00% NA NA NA 5.6 NA NA NA NA NA NA 88.00% 100.00% 100.00% NA
Bharti Airtel 0 91.20% 100.00% NA NA 121 7 0.00% 0.00% NA 100.00% 100.00% 100.00% 100.00% 67.00% 100.00% 100.00%
BSNL 7 79.00% 100.00% 74.00% 100.00% 29591 13 0.00% 0.01% 0.00% 100.00% 100.00% 100.00% 38.96% 38.46% 100.00% 100.00%
Maharashtra RJIL 0 100.00% 100.00% 100.00% 100.00% NA 0 0.00% 0.00% 0.00% NA NA NA 96.00% 96.00% 100.00% 100.00%
TTSL 0 85.43% 100.00% NA NA 210 10 0.08% 0.00% NA 100.00% 100.00% 100.00% 95.94% 96.97% NR 100.00%
VIL 0 100.00% 100.00% NA NA NA 5.34 NA NA NA NA NA NA 88.00% 100.00% 100.00% NA
Bharti Airtel 2 85.96% 100.00% NA NA 573 4 0.00% 0.01% NA 100.00% 100.00% 100.00% 100.00% 69.00% 100.00% 100.00%
BSNL 6 89.00% 100.00% 90.00% 100.00% 602 7 0.00% 0.06% 0.00% 100.00% 100.00% 100.00% 3.64% 3.58% 100.00% 100.00%
Madhya
Pradesh RJIL 0 100.00% 100.00% 100.00% 100.00% 0 2 0.00% 0.00% 0.00% NA NA NA 96.00% 96.00% 100.00% 100.00%
TTSL 0 100.00% 100.00% NA NA 1 1 0.00% NA NA NA NA NA 98.48% 97.67% NR 100.00%
VIL 1 100.00% 100.00% NA NA NA 4.59 NA NA NA NA NA NA 88.00% 100.00% 100.00% NA
Bharti Airtel 0 88.35% 100.00% NA NA 786 9 0.00% 0.00% NA 100.00% 100.00% 100.00% 100.00% 69.00% 100.00% 100.00%
MTNL 3 27.10% 50.80% NA NA 147,752 84 0.45% 0.09% NA 99.41% 100.00% 100.00% 98.84% 47.95% 96.97% 8.62%
Mumbai RJIL 0 100.00% 100.00% 100.00% 100.00% NA NA 0.00% 0.00% 0.00% NA NA NA 96.00% 97.00% 100.00% 100.00%
TTSL 0 65.68% 100.00% NA NA 1614 20 0.36% 0.00% NA 100.00% 100.00% 100.00% 97.43% 98.04% NR 100.00%
VIL 0 100.00% 100.00% NA NA NA 1.39 NA NA NA NA NA NA 88.00% 100.00% 100.00% NA

117
 Annexure 4.2 (Contd.)

RJIL 0 100.00% 100.00% 100.00% 100.00% NA NA 0.00% 0.00% 0.00% NA NA NA 100.00% 100.00% 100.00% 100.00%
North East
VIL 0 100.00% 100.00% NA NA NA 0 NA NA NA NA NA NA 88.00% 100.00% NA NA
North East BSNL 4 95.00% 100.00% 91.00% 100.00% 6 0.00% 0.02% 0.00% 99.00% 100.00% 100.00% 99.03% 100.00% 100.00% 100.00%
164
BSNL 6 94.00% 100.00% 86.00% 100.00% 577 5 0.00% 0.09% 0.00% 99.00% 100.00% 100.00% 93.07% 98.33% 100.00% 100.00%

Odisha RJIL 0 100.00% 100.00% 100.00% 100.00% NA NA 0.00% 0.00% 0.00% NA NA NA 100.00% 100.00% 100.00% 100.00%
TTSL 0 98.67% 100.00% NA NA 4 2 0.00% NA NA NA NA NA 100.00% 100.00% NR 100.00%
VIL 0 100.00% 100.00% NA NA NA 1.54 NA NA NA NA NA NA 88.00% 100.00% 100.00% NA
Bharti Airtel 2 85.25% 100.00% NA NA 228 6 0.00% 0.01% NA 100.00% 100.00% 100.00% 100.00% 70.00% 100.00% 100.00%
BSNL 5 90.00% 100.00% 81.00% 100.00% 135 5 0.00% 0.02% 0.00% 98.00% 100.00% 100.00% 93.59% 99.67% 100.00% 100.00%

Punjab Quadrant 5 89.67% 100.00% 100.00% 100.00% 0 8 0.00% 0.00% 0.00% 100.00% 100.00% 100.00% 96.01% 95.25% 100.00% 100.00%
RJIL 0 100.00% 100.00% 100.00% 100.00% NA NA 0.00% 0.00% 0.00% NA NA NA 97.00% 98.00% 100.00% 100.00%
TTSL 0 100.00% 100.00% NA NA 0 2 0.00% NA NA NA NA NA 99.45% 97.06% NR 100.00%
VIL 0 100.00% 100.00% NA NA NA 1.53 NA NA NA NA NA NA 88.00% 100.00% 100.00% NA
Bharti Airtel 2 85.55% 100.00% NA NA 85 5 0.00% 0.01% NA 100.00% 100.00% 100.00% 100.00% 71.00% 100.00% 100.00%
BSNL 5 95.00% 100.00% 95.00% 100.00% 649 6 0.00% 0.00% 0.00% 100.00% 100.00% 100.00% 93.47% 99.33% 100.00% 100.00%
Rajasthan RJIL 0 100.00% 100.00% 100.00% 100.00% 0 3 0.00% 0.00% 0.00% NA NA NA 97.00% 98.00% 100.00% 100.00%
TTSL 0 97.62% 100.00% NA NA 4 3 0.00% NA NA NA NA NA 98.20% 100.00% NR 100.00%
VIL 0 100.00% 100.00% NA NA NA 5.30 NA NA NA NA NA NA 88.00% 100.00% 100.00% NA
Bharti Airtel 2 89.24% 100.00% NA NA 3043 10 0.00% 0.01% NA 100.00% 100.00% 100.00% 100.00% 71.00% 100.00% 100.00%
BSNL 5 90.00% 100.00% 86.00% 100.00% 3549 7 0.00% 0.07% 0.00% 100.00% 100.00% 100.00% 69.19% 67.86% 100.00% 100.00%
Tamilnadu RJIL 0 100.00% 100.00% 100.00% 100.00% 0 2 0.00% 0.00% 0.00% NA NA NA 97.00% 96.00% 100.00% 100.00%
TTSL 0 57.41% 100.00% NA NA 16 19 0.10% NA NA NA NA NA 98.65% 97.52% NR 100.00%
VIL 0 100.00% 100.00% NA NA NA 3.34 NA NA NA NA NA NA 88.00% 100.00% 100.00% NA
Bharti Airtel 1 90.25% 100.00% NA NA 72 5 0.00% 0.00% NA 100.00% 100.00% 100.00% 100.00% 70.00% 100.00% 100.00%
BSNL 7 85.00% 100.00% 91.00% 100.00% 3404 6 0.00% 0.09% 0.00% 100.00% 100.00% 100.00% 94.15% 99.67% 100.00% 100.00%
UPE RJIL 0 100.00% 100.00% 100.00% 100.00% NA NA 0.00% 0.00% 0.00% NA NA NA 97.00% 98.00% 100.00% 100.00%
TTSL 0 90.48% 100.00% NA NA 3 2 0.00% NA NA NA NA NA 100.00% 100.00% NR 100.00%
VIL 0 100.00% 100.00% NA NA NA 6.21 NA NA NA NA NA NA 88.00% 100.00% 100.00% NA
Bharti Airtel 2 88.97% 100.00% NA NA 36 5 0.00% 0.01% NA 100.00% 100.00% 100.00% 100.00% 75.00% 100.00% 100.00%
BSNL 7 88.00% 100.00% 88.00% 100.00% 482 6 0.00% 0.09% 0.00% 99.00% 100.00% 100.00% 93.41% 99.67% 100.00% 100.00%
UPW RJIL 0 100.00% 100.00% 100.00% 100.00% NA NA 0.00% 0.00% 0.00% NA NA NA 97.00% 97.00% 100.00% 100.00%
TTSL 0 91.67% 100.00% NA NA 0 4 0.00% NA NA NA NA NA 100.00% 100.00% NR 100.00%
VIL 1 100.00% 100.00% NA NA NA 3.21 NA NA NA NA NA NA 88.00% 100.00% 100.00% NA
BSNL 4 87.00% 100.00% 90.00% 100.00% 510 5 0.00% 0.01% 0.00% 100.00% 100.00% 100.00% 97.77% 98.87% 100.00% 100.00%

West Bengal RJIL 0 100.00% 100.00% 100.00% 100.00% NA NA 0.00% 0.00% 0.00% NA NA NA 96.00% 97.00% 100.00% 100.00%
TTSL 0 91.57% 100.00% NA NA 12 7 0.00% NA NA NA NA NA 99.58% 97.93% NR 100.00%
VIL 1 100.00% 100.00% NA NA NA 0.0 NA NA NA NA NA NA 88.00% 100.00% NA NA
Note: NA means Not applicable, and NR means Not reported

118
 Annexure 4.3: Quality of Service Performance of Broadband (wireline) Service Providers

Service Provider Service area Service Faults Repair Billing Perform ance Response Tim e to the Bandw idth utilisation/throughput Service Packet Netw ork latency (for w ired
Provisioning Custom er for availability Loss broadband access)
%age of % of faults % of faults Rent %age of %age of %age of %age of calls %age of calls No. of Intra No. of % Broadband /uptim e (for Packet loss User User User
Sl. connections repaired by repaired Rebate bills billing cases to answered by answered by network Upstream International Connection all users) in (for wired reference reference reference
No. provided within next working within 3 disputed complaints whom operator operator links having links for bandwidth Speed available %age broadband point at point at ISP point at ISP
15 days of day (>90%) working day resolved refund of (Voice to (Voice to Bandwidth International utilization (download) from access) in POP/ISP Gateway Gateway
registration of within 4 deposits is voice) within voice) within utilisation connectivity during peak ISP node to %age Gateway node to node to
demand weeks made within 60 sec 90 sec >90% having hours (TCBH) user node to International International
100% >90% =>99% in nos. <2% 100% 100% >60% >80% 0 0 <90% >80% >98% <1% <120 m s <350 m s <800 m s
All India 100.00% 93.78% 99.71% 3576 0.07% 100.00% 100.00% 94.16% 95.96% NA 0 69.20% 92.72% 99.65% 0.90% 25 194 NA
1 Bharat Sanchar Nigam Ltd.(BSNL) (except Delhi & Mumbai)
2 Mahanagar Telephone Nigam Ltd. Delhi & Mumbai 79.59% 44.41% 60.38% 58026 0.00% 100.00% 53.70% 65.12% 74.12% Nil 0 77.63% 89.96% 99.80% 0.52% 44 299 NA
3 Airlink Communications Pvt. Ltd. All India 100.00% 90.80% 99.16% 0 NA 100.00% NA 72.69% 100.00% 0 0 82.24% 97.53% 99.82% 0.47% 120 350 NA
Maharashtra 100.00% 90.00% 99.67% 0 0 0.00% 0.00% 100.00% 100.00% 0 0 4.81% 100.00% 100.00% 0.57% 5 251 NA
4 Airnet Cable and Datacom Pvt.Ltd.
Mumbai 100.00% 91.00% 99.00% 0 0 0.00% 0.00% 100.00% 100.00% 0 0 16.43% 100.00% 100.00% 0.45% 5 251 NA
5 Alliance Broadband Services Pvt. Ltd. All India 100.00% 91.53% 100.00% Nil 0.00% 100.00% Nil 85.33% 100.00% 0 0 75.06% 95.65% 99.41% 0.00% 67 208 200
6 ANI Network Pvt. Ltd. Delhi 100.00% 92.00% 100.00% 0 0.00% 0.00% 0.00% 99.00% 100.00% 0 0 89.00% 100.00% 99.90% 0.40% 20 288 NA
7 Asianet Satellite Communications Ltd. All India 100.00% 90.41% 99.60% Nil 1.85% 100.00% 100.00% 60.55% 80.57% Nil 0 69.54% 90.00% 99.50% 1.00% 50 270 NA
8 Atria Convergence Technologies Pvt. All India 100.00% 91.53% 100.00% 37207 0.00% 100.00% Nil 85.33% 100.00% 0 0 75.06% 95.65% 99.41% 0.00% 67 208 200
Andhra Pradesh 100.00% 90.77% 100.00% 952 0.11% 100.00% 100.00% 63.00% 72.00% 0% 0% 45.00% 100.00% 99.95% 0.00% 33 16 NA
Delhi 100.00% 95.10% 99.48% 1154 0.09% 100.00% 100.00% 57.00% 67.00% 0% 0% 51.00% 100.00% 99.97% 0.00% 40 71 NA
Gujarat 100.00% 95.20% 99.38% 196 0.13% 100.00% 100.00% 61.00% 69.00% 0% NA NA 100.00% 99.98% 0.00% 22 NA NA
Haryana 100.00% 91.64% 99.15% 74 0.05% 100.00% 100.00% 63.00% 71.00% 0% NA NA 100.00% 99.85% 0.00% 83 NA NA
Karnataka 100.00% 90.03% 100.00% 3467 0.10% 100.00% 100.00% 62.00% 71.00% 0% 0% 43.00% 100.00% 99.86% 0.00% 32 40 NA
Kerala 100.00% 93.24% 99.86% 166 0.10% 100.00% 100.00% 44.00% 54.00% 0% NA NA 100.00% 99.96% 0.00% 59 NA NA
Kolkata 100.00% 93.41% 100.00% 1766 0.17% 100.00% 100.00% 59.00% 68.00% 0% 0% 40.00% 100.00% 99.95% 0.00% 48 69 NA
Jammu & Kashmir* 100.00% 92.22% 99.23% 376 0.00% 100.00% 100.00% 56.00% 65.00% 0% NA NA 100.00% 99.25% 0.00% 23 NA NA
9 Bharti Airtel Ltd.
Madhya Pradesh 100.00% 90.84% 99.16% 902 0.10% 100.00% 100.00% 57.00% 67.00% 0% 0% 48.00% 100.00% 99.90% 0.00% 43 61 NA
Maharashtra 100.00% 92.90% 99.26% 516 0.12% 100.00% 100.00% 58.00% 67.00% 0% 0% 46.00% 100.00% 99.88% 0.00% 17 53 NA
Mumbai 100.00% 93.65% 99.26% 1483 0.16% 100.00% 100.00% 57.00% 67.00% 0% 0% 52.00% 100.00% 99.89% 0.00% 36 57 NA
Punjab 100.00% 90.49% 99.27% 422 0.08% 100.00% 100.00% 63.00% 72.00% 0% 0% 61.00% 100.00% 99.96% 0.00% 78 81 NA
Rajasthan 100.00% 90.16% 99.90% 98 0.09% 100.00% 100.00% 63.00% 71.00% 0% NA NA 100.00% 99.95% 0.00% 42 NA NA
Tamilnadu 100.00% 90.12% 99.95% 6693 0.16% 100.00% 100.00% 60.00% 68.00% 0% 0% 43.00% 100.00% 99.84% 0.00% 6 35 NA
Uttar Pradesh - East 100.00% 90.17% 99.80% 300 0.07% 100.00% 100.00% 58.00% 68.00% 0% 0% 53.00% 100.00% 99.91% 0.00% 44 70 NA
Uttar Pradesh - West 100.00% 90.46% 99.09% 129 0.09% 100.00% 100.00% 57.00% 66.00% 0% NA NA 100.00% 99.93% 0.00% 27 NA NA
AP 100.00% 98.00% 99.00% NA 0.00% 100.00% 100.00% 95.00% 97.60% 0% 0% 64.00% 98.00% 98.00% 0.50% 25 280 NA
10 City Online Services Ltd.
Karnataka 100.00% 98.00% 99.00% NA 0.00% 100.00% 100.00% 95.00% 97.60% 0% 0% 47.00% 98.00% 98.00% 0.50% 25 280 NA
11 DEN Broadband Pvt. Ltd. All India 100.00% 97.38% 99.72% 0 Nil Nil Nil 51.00% 57.00% 0 0 73.97% 92.00% 99.18% 0.62% 64 255 NA
Maharashtra & Goa 100.00% 90.64% 99.32% None 0.00% 100.00% Nil 62.58% 82.73% Nil 0 80.00% 80.00% 99.77% 1.00% 4 255 600
12 Digital Network Associates Pvt. Ltd
Mumbai 100.00% 95.76% 100.00% None 0.00% 100.00% Nil 89.20% 96.20% Nil 0 80.00% 80.00% 99.77% 1.00% 4 255 600
Maharashtra 100.00% 90.86% 99.35% None 0.00% 100.00% Nil 63.92% 86.05% Nil 0 80.00% 80.00% 99.77% 1.00% 4 255 600
13 Digital Satellite Connect Pvt. Ltd.
Mumbai 100.00% 90.71% 99.35% None 0.00% 100.00% Nil 64.95% 84.78% Nil 0 80.00% 80.00% 99.77% 1.00% 4 255 600
14 DNA Infotel Pvt. Ltd. Maharashtra 100.00% 90.76% 99.27% None 0.00% 100.00% Nil 61.39% 83.62% Nil 0 80.00% 80.00% 99.77% 1.00% 4 255 600
15 D-Vois Communications Pvt.Ltd. All India 100.00% 94.31% 99.68% 0 0.00% Nil Nil 85.50% 91.10% 0 Nil Nil 90.00% 100.00% 0.10% 24 28 59
16 ESTO Broadband Pvt.Ltd. All India 100.00% 98.17% 100.00% 0 0.00% 0.00% 0.00% 85.00% 90.00% 0 0 59.04% 90.00% 98.95% 0.00% 40 100 720
Andhra Pradesh 100.00% 91.00% 99.00% Nil NA NA NA 75.10% 90.00% 0 Nil 79.00% 98.50% 98.48% 0.00% 12 199 NIL
Delhi 100.00% 90.20% 99.10% Nil NA NA NA 60.00% 80.00% 0 Nil 79.00% 98.50% 98.48% 0.00% 4 199 NIL
17 Excitel Broadband Pvt.Ltd. Karnataka 100.00% 90.10% 99.10% Nil NA NA NA 60.00% 80.00% 0 Nil 76.90% 98.50% 98.48% 0.00% 12 199 NIL
Rajasthan 100.00% 90.00% 99.00% Nil NA NA NA 60.00% 80.00% 0 Nil 79.00% 98.50% 98.48% 0.00% 4 199 NIL
UP(East) 100.00% 90.00% 99.00% Nil NA NA NA 60.00% 80.00% 0 Nil 79.50% 98.50% 98.48% 0.00% 4 199 NIL

119
 Annexure 4.3 (Contd.)
18 Five Networks Solution (India) Ltd. All India 100.00% 99.50% 100.00% NA 0.00% 100.00% 100.00% NA NA NA 0 NA 90.00% 99.00% 1.00% NA NA NA
19 Fusionnet Web Services Pvt. Ltd. All India 100.00% 92.40% 99.40% 194 0.00% 100.00% 100.00% 71.20% 84.40% 0 0 72.00% 100.00% 100.00% 1.00% 120 350 NA
20 GTPL Broadband Pvt.Ltd. All India 99.70% 91.62% 99.39% 282 0.00% 100.00% 100.00% 68.42% 81.63% NA 0 71.10% 92.58% 99.53% 0.00% 11 300 NA
21 Hathway Cable & Datacom Ltd. All India 100.00% 93.60% 99.57% 8467 0.88% 100.00% 100.00% 62.38% 83.93% 0 0 78.04% 90.00% 99.57% 0.43% 75 264 NA
22 Honesty Net Solutions (I) Pvt. Ltd. Mumbai 100.00% 93.00% 100.00% 0 Nil 100.00% 0.00% 68.00% 100.00% 0 NA NA 95.00% 100.00% 1.00% NA 66 NA
23 Indinet Service Pvt Ltd All India 100.00% 92.00% 100.00% 0 0.00% 100.00% 100.00% 81.00% 83.00% 0 0 78.00% 90.00% 99.03% 1.00% 44 250 NA
Maharashtra 100.00% 90.38% 99.26% 100 0.77% 100.00% 0.00% 76.95% 89.81% 0 0 72.01% 84.66% 99.33% 1.00% 15 89 451
24 Intech Online Pvt.Ltd.
Mumbai 100.00% 90.54% 99.16% 97 0.72% 100.00% 0.00% 78.56% 88.87% 0 0 58.31% 86.66% 99.33% 1.00% 1 76 453
25 Ishan Netsol Pvt Ltd Gujarat 100.00% 94.39% 100.00% 0 0.00% 100.00% 100.00% 68.65% 86.25% 0 0 61.40% 91.00% 99.20% 1.00% 100 250 NA
Joister Inforserve Pvt. Ltd. Mumbai 100.00% 93.00% 100.00% Nil 0.00% 100.00% 0.00% 88.00% 87.00% 0 0 88.00% 99.00% 100.00% 0.00% 1 47 265
26
(Formerly Syscon Infoway Pvt. Ltd.) Maharashtra 100.00% 95.00% 100.00% Nil 0.00% 100.00% NA 87.00% 88.00% 0 0 84.00% 99.00% 100.00% 1.00% 1 225 265
Chennai 100.00% 90.55% 98.12% 128 NA 100.00% 100.00% 82.40% 84.40% 0 0 NA 100.00% 99.98% 0.00% 8 214 NA
27 K NET SOLUTIONS PVT. LTD.
TN 100.00% 93.84% 98.26% 13 NA 100.00% 100.00% 82.40% 84.40% 0 0 NA 100.00% 99.82% 0.00% 18 222 NA
28 Limras Eronet Broadband Service Pvt. All India 100.00% 99.00% 100.00% 0 1.00% 100.00% 0.00% 90.00% 100.00% 0 0 0.00% 95.00% 99.40% 1.00% 30 261 0
29 Meghbela Cable & Broadband Services All India 100.00% 95.00% 100.00% 0 0.00% 100.00% 100.00% 95.00% 100.00% Nil Nil 74.00% 95.00% 99.90% 0.00% 60 150 0
Microscan Infocommtech Pvt. Ltd. Mumbai 99.00% 95.00% 99.67% 0 0.00% 0.00% 0.00% 100.00% 100.00% 0 0 29.13% 100.00% 100.00% 0.47% 5 255 NA
30
(Formerly - Microscan Computers Pvt Ltd) Maharashtra 100.00% 95.00% 99.00% 0 0.00% 0.00% 0.00% 100.00% 100.00% 0 0 6.83% 100.00% 100.00% 0.45% 5 255 NA
Delhi 100.00% 100.00% 100.00% 0 0.00% 100.00% 100.00% 74.00% 87.00% 0 0 78.25% 75.70% 100.00% 0.10% 97 190 NA
Haryana 100.00% 93.37% 100.00% 0 0.21% 100.00% 100.00% 66.00% 83.00% 0 0 80.00% 96.27% 100.00% 0.10% 89 188 NA
Himachal Pradesh 100.00% 94.00% 100.00% 0 0.21% 100.00% 100.00% 66.00% 83.00% 0 0 79.00% 95.83% 100.00% 0.10% 87 192 NA
31 Netplus Broadband Services Pvt. Ltd. Jammu & Kashmir 100.00% 100.00% 100.00% 0 0.10% 100.00% 100.00% 66.00% 83.00% 0 0 79.32% 96.27% 100.00% 0.10% 99 198 NA
Punjab 100.00% 92.27% 100.00% 0 0.32% 100.00% 100.00% 66.00% 83.00% 0 0 77.00% 96.33% 100.00% 0.10% 87 154 NA
Rajasthan 100.00% 100.00% 100.00% 0 0.09% 100.00% 100.00% 66.00% 83.00% 0 0 77.00% 96.53% 100.00% 0.10% 94 193 NA
UP-West 100.00% 100.00% 100.00% 0 0.00% 100.00% 100.00% 66.00% 83.00% 0 0 77.42% 96.33% 100.00% 0.10% 92 190 NA
32 Nextra Teleservices Pvt. Ltd. Delhi 100.00% 91.57% 99.27% 1553 1.00% 100.00% 100.00% 63.00% 84.00% 0 0 82.00% 100.00% 100.00% 1.00% 120 350 NA
33 Ortel Communications Ltd. All India 100.00% 95.00% 99.43% 0 NA NA NA 100.00% 100.00% 0 0 65.42% 90.00% 99.01% 0.00% 77 186 NA
34 ONEOTT Intertainment Limited All India 100.00% 97.00% 99.00% 19 1.54% 100.00% 100.00% 100.00% 100.00% 0 0 267.00% 100.00% 99.98% 0.50% 65 220 NA
35 Quadrant Televentures Ltd. Punjab 100.00% 93.93% 99.37% 0 0.00% 100.00% 100.00% 78.70% 87.41% 0 0 76.60% 100.00% 99.98% 0.00% 80 280 0
36 Quest Consultancy Pvt Ltd. Gujarat 100.00% 95.00% 100.00% Nil Nil 100.00% Nil 89.00% 99.00% 0 Nil 82.00% 99.00% 99.00% 0.30% 13 267 NA
37 RailTel Corporation of India Ltd. All India (Pan India) 100.00% 98.30% 100.00% Nil 0.00% Nil Nil 69.33% 76.33% 0 0 77.30% 100.00% 99.95% 1.00% 120 350 NA
38 Rajesh Digital Datacom Pvt.Ltd. Mumbai 100.00% 97.00% 100.00% 0 0.00% 100.00% 100.00% 97.00% 97.00% 0 0 88.00% 83.00% 99.00% 0.00% 46 250 500
Andhra Pradesh 100.00% 90.93% 99.92% 0 0.00% 100.00% 100.00% 83.00% 88.00% 0% NA NA 100.00% 100.00% NA 13.09% NA NA
Assam 100.00% 90.62% 99.62% 0 0.00% 100.00% 100.00% 77.00% 80.00% NA NA NA 100.00% 99.99% NA NA NA NA
Bihar 100.00% 91.09% 99.82% 0 0.00% 100.00% 100.00% 74.00% 100.00% NA NA NA 100.00% 99.96% NA NA NA NA
Delhi 100.00% 90.78% 99.93% 0 0.00% 100.00% 100.00% 82.00% 86.00% 0% 0% 45.00% 100.00% 99.99% 0.01% 16.95% NA NA
Gujarat 100.00% 90.95% 99.90% 0 0.00% 100.00% 100.00% 81.00% 86.00% 0% NA NA 100.00% 100.00% 0.05% 24.44% NA NA
Haryana 100.00% 90.96% 99.84% 0 0.00% 100.00% 100.00% 77.00% 80.00% NA NA NA 100.00% 99.97% NA NA NA NA
Himachal Pradesh 100.00% 91.21% 100.00% 0 0.00% 100.00% 100.00% 69.00% 100.00% NA NA NA 100.00% 100.00% NA NA NA NA
Jammu & Kashmir 100.00% 91.14% 99.88% 0 0.00% 100.00% 100.00% 77.00% 80.00% NA NA NA 100.00% 99.99% NA NA NA NA
Karnataka 100.00% 90.86% 99.85% 0 0.00% 100.00% 100.00% 76.00% 80.00% 0% 0% 7.00% 100.00% 99.98% 0.02% 13.80% NA NA
Kerala 100.00% 91.14% 99.89% 0 0.00% 100.00% 100.00% 77.00% 80.00% NA NA NA 100.00% 100.00% NA NA NA NA
Kolkata 100.00% 90.79% 99.89% 0 0.00% 100.00% 100.00% 80.00% 85.00% NA NA NA 100.00% 100.00% 0.00% 32.83% NA NA
39 Reliance Jio Infocomm Ltd.
Madhya Pradesh 100.00% 90.89% 99.92% 0 0.00% 100.00% 100.00% 77.00% 80.00% NA NA NA 100.00% 99.99% NA NA NA NA
Maharashtra 100.00% 91.03% 99.85% 0 0.00% 100.00% 100.00% 77.00% 80.00% 0% NA NA 100.00% 99.97% 0.00% 18.95% NA NA
Mumbai 100.00% 90.43% 99.87% 0 0.00% 100.00% 100.00% 83.00% 87.00% 0% 0% 48.00% 100.00% 99.92% 0.01% 7.32% 105 NA
North East 100.00% 90.92% 99.69% 0 0.00% 100.00% 100.00% 77.00% 81.00% NA NA NA 100.00% 99.93% NA NA NA NA
Orissa 100.00% 90.58% 99.83% 0 0.00% 100.00% 100.00% 77.00% 80.00% NA NA NA 100.00% 100.00% NA NA NA NA
Punjab 100.00% 90.77% 99.79% 0 0.00% 100.00% 100.00% 82.00% 86.00% NA NA NA 100.00% 100.00% NA NA NA NA
Rajasthan 100.00% 90.77% 99.81% 0 0.00% 100.00% 100.00% 82.00% 87.00% NA NA NA 100.00% 99.99% NA NA NA NA
Tamilnadu 100.00% 90.95% 99.73% 0 0.00% 100.00% 100.00% 76.00% 80.00% 0% 0% 55.00% 100.00% 100.00% 0.01% 5.24% 31 NA
Uttar Pradesh - East 100.00% 90.21% 99.82% 0 0.00% 100.00% 100.00% 75.00% 100.00% 0% NA NA 100.00% 100.00% NA 33.09% NA NA
Uttar Pradesh - West 100.00% 90.70% 99.63% 0 0.00% 100.00% 100.00% 76.00% 100.00% NA NA NA 100.00% 99.99% NA NA NA NA
West Bengal 100.00% 91.25% 99.24% 0 0.00% 100.00% 100.00% 78.00% 81.00% NA NA NA 100.00% 99.99% NA NA NA NA

120
 Annexure 4.3 (Contd.)
40 RI Networks Pvt Ltd All India 100.00% 91.30% 99.12% 466 NA NA 100.00% 67.92% 85.41% 0% 0% 76.00% 100.00% 100.00% 1.00% 120 350 NA
41 Sai Prasad Internet Services Pvt.Ltd. Maharashtra 100.00% 90.79% 99.25% 0 0.00% 100.00% Nil 61.47% 83.73% Nil 0 80.00% 80.00% 99.73% 1.00% 4 255 600
42 Shree Omkar Infocom Pvt. Ltd. Mumbai 100.00% 98.00% 100.00% 0 0.00% 100.00% 100.00% 90.00% 95.00% 0 0 48.00% DNF 98.90% 1.00% 2 123 600
Shyam Spectra Pvt. Ltd. All India 100.00% 96.53% 99.20% 524 0.43% 100.00% 100.00% 80.60% 90.40% 0 0 17.20% 93.70% 99.60% 0.00% 10 153 NA
43
(formely Citycom Networks Pvt. Ltd.)
44 Sikka Broadband(P) Ltd. UP (East) 100.00% 91.00% 99.26% 0 0.00% 0.00% 0.00% 88.00% 98.70% 0% 0% 85.00% 86.60% 99.50% 1.00% 10 290 400
45 Siti Broadband Services Pvt.Ltd. All India (Pan India) 100.00% 93.96% 99.09% 33 Nil Nil 100.00% 89.00% 93.00% 0 0 85.02% 95.00% 99.48% 0.00% 3 146 NA
46 Tachyon Communications Pvt. Ltd. UP-East (Lucknow) 100.00% 95.00% 99.00% 0 0.00% 100.00% 100.00% 83.00% 93.00% 0 0 78.00% 99.00% 100.00% 0.00% 35 70 NA
Tata Communications Ltd. All India NA NA NA 0 NA NA 0.00 NA NA Nil Nil 0.00% NA NA 0.00% 15 253 0
47
(Ceased broadband services, hence NIL report)
48 Tata Sky Broadband Pvt. Ltd. All India 100.00% 98.22% 99.20% NA NA NA NA 81.07% 84.39% 0 0 45.00% 100.00% 99.88% 0.00% 1 NA NA
49 Tata Tele.Ltd. (TTSL) All India (except MH) 100.00% 85.00% 95.00% 0 0.07% 100.00% 100.00% 92.24% 95.69% 0 0 71.00% 92.77% 99.60% 0.00% 69 68 Nil
50 Tata Tele.(Mah) Ltd. (TTML) Mah. & Mumbai 100.00% 75.00% 91.00% 0 0.08% 100.00% 100.00% 91.98% 95.79% 0 0 65.00% 95.00% 99.70% 0.20% 73 242 Nil
51 Vasai Cable Pvt. Ltd. Maharashtra 100.00% 94.00% 100.00% None 0.14% 100.00% Nil 64.57% 82.37% Nil 0 63.00% 90.00% 100.00% 1.00% 4 255 NA
52 Wan and Lan Internet Pvt. Ltd. Mumbai 100.00% 100.00% 100.00% 0 0.00% 100.00% 0.00% 90.00% 90.00% 0 0 90.00% 90.00% 99.90% 0.00% 20 40 80
Kolkata 100.00% 98.93% 100.00% 0 0.00% 100.00% NA 88.30% 99.00% 0 0 46.08% 100.00% 99.96% 1.00% 20 NA NA
53 Wish Net Pvt. Ltd.
West Bengal 100.00% 99.42% 100.00% 0 0.00% 100.00% NA 79.50% 98.53% 0 0 46.08% 100.00% 99.94% 1.00% 20 NA NA
54 World Phone Internet Services Pvt Ltd All India 100.00% 91.33% 100.00% 0 0.00% 0.00% 0.00% 99.00% 100.00% 0 NA NA 85.00% 99.83% 1.00% 25 NA NA
55 Yashash Cable Network Pvt Ltd Karnataka 100.00% 88.70% 97.20% 141 0.00% 0.00% 0.00% 63.60% 94.76% 0 0 78.21% 80.00% 99.45% 1.00% 30 301 0
56 You Broadband India Pvt. Ltd. All India 94.05% 99.67% 99.86% 85 0.00% 0.00% 0.00% 52.76% 63.38% 18 80643 71.16% 86.95% 98.94% 0.00% 9 269 0
C/DNF= Complied the parameter but
DNF= Data not as per Format NR= Data not reported by the Service Provider NA = Not Applicable
Data is not in the required format

121
 Annexure 5.1: List of pay channels, offered by broadcasters to subscribers as
reported to TRAI (New Regulatory Framework) - as on 30th September 2020)

Sl. Name of the Genre as Language Declared

S. Name of the No channel per new as SD or
No broadcaster Regulatory HD
framework
1. The History Infotainment Hindi SD
AETN 18 Media Pvt Channel
1
Limited 2. Histroy TV 18 HD Infotainment Hindi HD
3. Vijay TV GEC Tamil SD
4. Vijay Super GEC Tamil SD
5. Vijay HD GEC Tamil HD
6. Asianet GEC Malayalam SD
Asianet Star 7. Asianet Plus GEC Malayalam SD
2 Communications 8. Asianet Movies Movies Malayalam SD
Private Limited 9. Suvarna Plus Movies Kannada SD
10. Star Suvarna HD GEC Kannada HD
11. Asianet HD GEC Malayalam HD
12. Star Suvarna GEC Kannada SD
Bangla 13. AATH GEC Bangla SD
3 Entertainment
14. SONY Marathi GEC Marathi SD
Private Limited
15. BBC World News News English SD
BBC Global News
4
India Private Limited 16. Cbeebies Kids English SD
17. Zoom GEC Hindi SD
18. Romedy Now Movies English SD
19. MN + Movies English HD
20. Mirror Now News English/ SD
Hindi
21. ET NOW News English/ SD
Hindi
Bennett, Coleman &
5 22. Times Now News English/ SD
Company Limited
Hindi
23. Romedy Now HD Movies English HD
24. Movies Now HD Movies English HD
25. MNX HD Movies English HD
26. MNX Movies English SD
27. Times Now World News English HD
Celebrities 28. Travel XP HD Lifestyle English HD
6 Management Pvt
29. Travel XP Tamil Lifestyle Tamil SD
Limited

122
 CSL Info Media 30. JAN TV PLUS News Hindi SD
7
Private Limited
Direct New Private 31. News X News English SD
8
Limited
32. Animal Planet Infotainment English/ SD
Hindi
33. Discovery Channel Infotainment English/ SD
Hindi
34. DTAMIL Infotainment Tamil SD
35. Discovery Kids Kids English SD
Channel
36. Discovery Science Infotainment English/ SD
Hindi
37. Discovery Turbo Infotainment English/ SD
Hindi
38. Investigation GEC Hindi SD
Discovery
Discovery 39. Discovery HD Infotainment English HD
9 Communications
India 40. Animal Planet HD Infotainment English/ HD
World Hindi
41. TLC HD Infotainment English/ HD
Hindi
42. Investigation GEC Hindi HD
Discovery HD
43. TLC Infotainment English/ SD
Hindi
44. EUROSPORT HD Sports English HD
(Earlier name
"Dsport HD")
45. EUROSPORT Sports English SD
(Earlier name
"Dsport")
46. Disney Junior Kids English SD
47. UTV Movies Movies Hindi SD
48. Marvel HQ Kids English/ SD
Hindi
49. Disney GEC English HD
International HD
Disney Broadcasting 50. Hungama TV Kids English/ SD
10
(India) Limited Hindi
51. The Disney Kids English/ SD
Channel Hindi
52. UTV HD Movies Hindi HD
53. UTV Bindass GEC Hindi SD
54. UTV Action Movies Hindi SD

123
 55. ETV GEC Telugu SD
56. ETV Andhra News Telugu SD
Pradesh
57. ETV - Telangana News Telugu SD
58. ETV Cinema Movies Telugu SD
59. ETV Life GEC Telugu SD
Eenadu Television 60. ETV Plus GEC Telugu SD
11
Private Limited 61. ETV Abhiruchi GEC Telugu SD
62. ETV HD GEC Telugu HD
63. ETV Plus HD GEC Telugu HD
64. ETV Cinema HD Movies Telugu HD
65. ETV Abhiruchi HD GEC Telugu HD
66. ETV Life HD GEC Telugu HD
IN 10 Media Private 67. EPIC TV Infotainment English/ SD
12
Limited Hindi
Fame Media Private 68. 4tv News News Urdu/ SD
13
Limited Hindi
Greycells18 Media 69. Topper TV Miscellaneou English SD
14
Limited s
IBN Lokmat News 70. News 18 Lokmat News Hindi SD
15
Private Ltd
Living Entertainment 71. Living Foodz HD Infotainment Hindi HD
16 Enterprises Private
72. Living Travelz Infotainment Hindi SD
Ltd
Lifestyle and Media 73. Good Times Lifestyle English SD
17
Broadcasting Limited
Lex Sportel Vision 74. 1SPORTS Sports English SD
18
Private Limited
75. J Movies Movies Tamil SD
76. Jaya Max Music Tamil SD
Mavis Satcom
19
Limited 77. Jaya Plus News Tamil SD
78. Jaya TV HD GEC Tamil HD
79. SONY BBC EARTH Infotainment English/ SD
MSM World Wide
Hindi
20 Factual Media
80. SONY BBC EARTH Infotainment English/ HD
Private Limited
HD Hindi
Media World Wide 81. Travel XP Lifestyle English SD
21
Limited
82. NDTV 24*7 News English SD
New Delhi Television 83. NDTV India News Hindi SD
22
Limited
84. NDTV Profit News English SD

124
 85. Fox Life Infotainment English/ SD
Hindi
86. National Infotainment English/ SD
Geographic Hindi
Channel (NGC)
87. Fox Life HD Infotainment English/ HD
Hindi
NGC Network (India)
23 88. Nat Geo Wild Infotainment English/ SD
Pvt Limited
Hindi
89. National Infotainment English/ HD
Geographic HD Hindi
90. Nat Geo Wild HD Infotainment English/ HD
Hindi
91. Baby TV HD Kids English/ HD
Hindi
NOIDA Software 92. NHK World Infotainment Japanese HD
24 Technology Park Premium (HD
Limited Distribution)
93. Prarthana Devotional Odia SD
94. Tarang GEC Odia SD
Odisha Television
25
Limited 95. Tarang Music Music Odia SD
96. Alankar Movies Odia SD
97. Raj Digital Plus Movies Tamil SD
98. Raj Musix Music Tamil SD
Raj Television
26
Network Limited 99. Raj News News Tamil SD
100. Raj TV GEC Tamil SD
101. Mega 24 GEC Tamil SD
Silverstar
27 Communications 102. Mega Musiq Music Tamil SD
Limited 103. Mega TV GEC Tamil SD
104. Sony YAY! Kids English SD
105. SET MAX Movies Hindi SD
106. SAB GEC Hindi SD
107. SONY GEC Hindi SD
ENTERTAINMENT
Sony Pictures CHANNEL (SET)
28 Networks India 108. PIX Movies English SD
Private Limited
109. SIX Sports English/ SD
Hindi
110. MAX 2 Movies Hindi SD
111. PAL GEC Hindi SD
112. SET HD GEC Hindi HD

125
 113. SIX HD Sports English/ HD
Hindi
114. PIX HD Movies English HD
115. MAX HD Movies Hindi HD
116. Ten 2 HD Sports English/ HD
Hindi
117. Ten 3 HD Sports English/ HD
Hindi
118. Ten 2 Sports English/ SD
Hindi
119. Ten 1 Sports English SD
120. Ten 3 Sports English/ SD
Hindi
121. Ten 1 HD Sports English HD
122. SONY Wah Movies Hindi SD
123. SAB HD GEC Hindi HD
124. Star Sports 3 Sports English/ SD
Hindi
125. Star Sports 1 Tamil Sports Tamil SD
126. Star Sports Select Sports English/ SD
2 Hindi
127. Star Bharat GEC Hindi SD
128. Star Gold 2 (Movies Movies Hindi SD
OK)
129. Star Sports 1 Hindi Sports Hindi SD
130. Star Gold Movies Hindi SD
131. Star Jalsha GEC Bangla SD

Star India Private 132. Star Movies Movies English SD

29 Limited 133. Star Gold Select Movies Hindi SD
134. Star Plus GEC Hindi SD
135. Star Pravah GEC Marathi SD
136. Star Sports 1 Sports English/ SD
Hindi
137. Star Sports 2 Sports English/ SD
Hindi
138. Star World GEC English SD
139. Jalsha Movies Movies Bangla SD
140. Star Sports HD 2 Sports English/ HD
Hindi
141. Star Sports HD 1 Sports English/ HD
Hindi

126
 142. Star Bharat HD GEC Hindi HD
143. Star Gold HD Movies Hindi HD
144. Star Movies HD Movies English HD
145. Star Plus HD GEC Hindi HD
146. Star Sports 1 HD Sports Hindi HD
Hindi
147. Star Sports Select 1 Sports English/ SD
Hindi
148. Star Movies Select Movies English HD
HD
149. Star World HD GEC English HD
150. Star Sports First Sports English/ SD
Hindi
151. MAA Gold Movies Telugu SD
152. MAA Movies Movies Telugu SD
153. MAA Music Music Telugu SD
154. MAA TV GEC Telugu SD
155. Star Pravah HD GEC Marathi HD
156. Star Jalsha HD GEC Bangla HD
157. Jalsha Movies HD Movies Bangla HD
158. Star Sports Select Sports English/ HD
HD 1 Hindi
159. Star Sports Select Sports English/ HD
HD 2 Hindi
160. MAA HD GEC Telugu HD
161. Star Gold Select Movies Hindi HD
HD
162. MAA Movies HD Movies Telugu HD
163. Star World Prmiere GEC English HD
HD
164. Star Sport 1 Telugu Sports Telugu SD
165. Star Sport 1 Sports Kannada SD
Kannada
166. Star Sports 1 Sports Bangla SD
Bangla
167. Star Utsav GEC Hindi SD
168. Star Sports 1 Sports Marathi SD
Marathi
169. Star Utsav Movies Movies Hindi SD
170. Adithya TV GEC Tamil SD
SUN TV Network
30
Limited 171. Chintu TV Kids Kannada SD

127
 172. Chutti TV Kids Tamil SD
173. Gemini Comedy GEC Telugu SD
174. Gemini Life GEC Telugu SD
175. Gemini Movies GEC Telugu SD
176. Gemini Music Music Telugu SD
177. Gemini TV GEC Telugu SD
178. KTV GEC Tamil SD
179. Surya Movies GEC Malayalam SD
180. Kushi TV Kids Telugu SD
181. SUN Life GEC Tamil SD
182. Sun Music Music Tamil SD
183. Sun News News Tamil SD
184. Surya Music Music Malayalam SD
SUN TV Network 185. SUN TV GEC Tamil SD
Limited
186. Surya Comedy GEC Malayalam SD
187. Surya TV GEC Malayalam SD
188. Udaya Comedy GEC Kannada SD
189. Udaya Movies GEC Kannada SD
190. Udaya Music Music Kannada SD
191. Udaya TV GEC Kannada SD
192. Kochu TV Kids Malayalam SD
193. Sun TV HD GEC Tamil HD
194. KTV HD GEC Tamil HD
195. Sun Music HD Music Tamil HD
196. Gemini TV HD GEC Telugu HD
197. Gemini Music HD Music Telugu HD
198. Gemini Movies HD GEC Telugu HD
199. Surya TV HD GEC Malayalam HD
200. Udaya TV HD GEC Kannada HD

Suryansh 201. Flowers GEC Malayalam SD

31 Broadcasting Private
Limited
202. Cartoon Network Kids Hindi SD
Turner International
32
India Pvt Ltd 203. CNN International News English SD

128
 204. HBO Movies English SD
205. POGO Kids Hindi SD
206. Cartoon Network Kids Hindi HD
HD+
207. WB Movies English SD
208. HBO HD Movies English HD
209. CNN News 18 News English SD
210. CNBC Bajaar News Gujarati SD
211. CNBC TV 18 Prime News English HD
HD
212. CNBC Awaaz News Hindi SD
213. News 18 Tamil News Tamil SD
Nadu
214. News 18 Kerala News Malayalam SD
215. News 18 Assam / News Assamese SD
North East
216. News 18 India News Hindi SD
217. CNBC TV 18 News English SD
218. News 18 Bihar News Hindi SD
Jharkhand
TV 18 Broadcast
33 219. News 18 Madhya News Hindi SD
Limited
Pradesh /
Chattisgarh
220. News 18 Rajasthan News Hindi SD
221. News 18 Uttar News Hindi SD
Pradesh/
Uttaranchal
222. News 18 Urdu News Urdu SD
223. News 18 Kannada News Kannada SD
224. News 18 Bangla News Bangla SD
225. News 18 Punjab / News Punjabi SD
Haryana /
Himanchal Pradesh
226. News 18 Gujarati News Gujarati SD
227. News 18 Odia News Odia SD
228. Aaj Tak News Hindi SD
229. India Today News English SD
TV Today Network
34
Limited 230. AAJ Tak HD News Hindi HD
231. Aaj Tak Tez News Hindi SD

35 Viacom 18 Media 232. Colors GEC Hindi SD

129
Private Limited 233. Comedy Central GEC English HD
(HD )
234. MTV Music Hindi SD
235. NICK Kids Hindi SD
236. NICK JR Kids English SD
237. SONIC Kids Hindi SD
238. VH 1 (HD Music English HD
Distribution)
239. Colors Infinity HD GEC English HD
240. Colors Infinity GEC English SD
241. Colors HD GEC Hindi HD
242. NICKS HD+ Kids Hindi HD
243. Colors Cineplex Movies Hindi SD
244. MTV Beats Music Hindi SD
245. Colors Kannada GEC Kannada HD
HD
246. Colors Marathi HD GEC Marathi HD
247. Colors Bangla HD GEC Bangla HD
248. Colors Super GEC Kannada SD
249. Colors Bangla GEC Bangla SD
250. Colors Gujarati GEC Gujarati SD
251. Colors Kannada GEC Kannada SD
252. Colors Marathi GEC Marathi SD
253. Colors Oriya GEC Oriya SD
254. MTV Beats HD Music Hindi HD
255. Colors Tamil GEC Tamil SD
256. Colors Cineplex HD Movies Hindi HD
257. VH 1 Music English SD
258. Colors Tamil HD GEC Tamil HD
259. MTV HD+ Music Hindi HD
260. Colors Rishtey GEC Hindi SD
261. Colors Kannada Movies Kannada SD
Cinema
262. Colors Gujarati Movies Gujarati SD
Cinema
263. Comedy Central GEC English SD
264. Rishtey Cineplex Movies Hindi SD

130
 265. Colors Bangla Movies Bangla SD
Cinema
Zee Akaash News 266. Zee 24 Ghanta News Bangla SD
36
Private Limited
267. Zee Bollywood Movies Hindi SD
268. Zee Action Movies Hindi SD
269. Zee Bangla Cinema Movies Bangla SD
270. Zee Café HD GEC English HD
271. Zee Café GEC English SD
272. Zee Cinema Movies Hindi SD
273. Zee Talkies Movies Marathi SD
274. Zee TV GEC Hindi SD
275. Zing Music Hindi SD
276. & Picture Movies Hindi SD
277. Zee Bangla GEC Bangla SD
278. Zee Marathi GEC Marathi SD
279. Living Foodz Infotainment English/ SD
Hindi
280. Zee TV HD GEC Hindi HD
281. Zee Cinema HD Movies Hindi HD
Zee Entertainment
37
Enterprises Limited 282. & TV GEC Hindi SD
283. & TV HD GEC Hindi HD
284. Zee Kannada GEC Kannada SD
285. Zee Telugu GEC Telugu SD
286. & Pictures HD Movies English/ HD
Hindi
287. Zee Cinemalu Movies Telugu SD
288. Zee Yuva GEC Marathi SD
289. Zee Marathi HD GEC Marathi HD
290. & Prive HD Movies English HD
291. Zee Bangla HD GEC Bangla HD
292. Zee Tamil HD GEC Tamil HD
293. Zee Cinemalu HD Movies Telugu HD
294. Zee Telugu HD GEC Telugu HD
295. Zee Tamil GEC Tamil SD
296. Zee Kannada HD GEC Kannada HD

131
 297. Zee Anmol Cinema Movies Hindi SD
298. & Flix HD Movies English HD
299. & Flix Movies English SD
300. Zee Keralam HD GEC Malayalam HD
301. Zee Keralam GEC Malayalam SD
302. Zee ETC Music Hindi SD
303. Zee Anmol GEC Hindi SD
304. Big Magic GEC Hindi SD
305. Big Ganga GEC Bhojpuri SD
306. Zee Classic Movies Hindi SD
307. &Xplore HD Movies Hindi HD
308. ZEE Sarthak GEC Odia SD
309. Zee Talkies HD Movies Marathi HD
310. Zee Punjabi GEC Punjabi SD
311. Zee Thirai Movies Tamil SD
312. Zee Picchar Movies Kannada SD
313. Zee Biskope Movies Bhojpuri SD
314. Zee 24 Taas News Marathi SD
315. Zee Odisha News Odia SD
Zee Media
38 316. Zee Business News Hindi SD
Corporation Limited
317. Zee Punjab News Hindi SD
Haryana Himachal
318. Zee Madhya News Hindi SD
Pradesh
Chattisgarh
319. Zee Salaam News Urdu SD
320. Zee 24 Kalak News Hindi SD
321. WION News Hindi SD
322. Zee Uttar Pradesh News Hindi SD
Uttrakhand
323. Zee Hindustan News Hindi SD
324. Zee Bihar News Hindi SD
Jharkhand
325. Zee News News Hindi SD
326. Zee Rajasthan News Hindi SD
News
Zoom Entertainment 327. Movies Now Movies English SD
39
Network Limited

132
 Annexure 5.2
List of Major MSOs / HITS Operators
1. M/s. Siti Networks Limited.,
Siti Networks Limited
1st Floor, FC-09, Gate No.03,
Sector-16-A Film City,
Noida-201301,
Tel: 0120-4526700
Website : www.sitinetworkslimited
Toll Free No.1800 1234 001

2. M/s Den Networks Limited.

Den Networks Limited
236, Ground Floor, Okhla Industrial Estate,
Phase-III, New Delhi-110020
Website: www.den networks.com
Toll Free No.1800 419 2020

3. M/s Hathway Digital Private Limited.

Hathway Digital Private Limited
805/606, 8th Floor, Windsor
Off CST Road, Kalina, Santacruz (East),
Mumbai-400098 (Maharashtra)
PH: 022-26001306,
Fax No: 022-26001307
Website : www.hathway.com
Toll Free No.1800 4197 900

4. M/s GTPL Hathway.

GTPL Hathway 202, 2nd Floor,
Sahajanad Shopping Center
Opp. Swaminarayan Mandir
Shahibaug, Ahemdabad-38004
Ph: 079-30280340 / 41, 079-25626476 / 77
Website : www.gtpl.net
Toll Free No.1800-419-0419

5. M/s NXT Digital Limited.

IndusInd Media & Communication Limited
IN Centre, 49/50 MIDC
12th Road, Andheri
MUMBAI-400093 (Maharashtra)
Ph: 022-28208585
Website : www.nxtdigital.co.in
Toll Free No.18602120400 18002100400

133
6. M/s Fastway Transmission Pvt. Ltd..
Fastway Transmission Pvt. Ltd.
SCO-16-17, Top Floor
Sector-34-A, Chandigarh
Ph: 0161-4044444
Website : www.fastway.in
Toll Free No.18001026602

7. M/s Tamil Nadu ARASU Cable TV Corporation Ltd.

Tamil Nadu ARASU Cable TV Corporation Ltd.
11/22, Mangadusamy Street, Nungambakkam,
Chennai-600034
Ph: 044-2843 2911
Fax : 044-2843 2913
Website : www.tactv.in
Toll Free No.1800 425 2911

8. M/s Kerala Communicators Cable Ltd.

Kerala Communicators Cable Ltd.
CC -22/491, Girnar, Kadavanthara,
Cochin-682020 (Kerala)
Ph: 0484-2316441
Website : www.kccl.tv
Toll Free No.18004195755

9. M/s Thamizhaga Cable TV Communication Pvt. Ltd.

Thamizhaga Cable TV Communication Pvt. Ltd.
Old No. 150, New No. 48, Sami Naicken Street,
Chinthadripet, Chennai-6000002 (T.N.)
Ph: 044-49272222
Website : www.tccl.co.in
Toll Free No.1800-102-9845

10. M/s Asianet Digital Network Pvt. Network

Asianet Digital Network Pvt. Network
2A, 2nd Floor, Leela Infopark
Technopark, Kazahakuttom,
Thiruvanathapuram-695581 (Kerala)
Ph: 0471-2700995
Fax : 0471-2527878
Website : www.asianetdigital.co.in
Toll Free No.1800 425 4725

134
11. M/s Kal Cable Private Ltd.
Kal Cable Private Ltd.
No. 229, Kutchery Road, Mylapore,
Chennai-600004 (T.N.)
Ph: 044-49616161
Fax : 044-49616171
Website : www.scv.in
Toll Free No.1800-102-0728

13. M/s V.K. Digital Network Pvt. Ltd.

V.K. Digital Network Pvt. Ltd.
3-A-29, Willow Crest,
6th Main Road, R.A. Puram,
Chennai-600029 (T.N.)
Ph: 044-4242 8282
Website : www.vkdigital.co.in
Toll Free No.18004199908

135
 Annexure 5.3

List of Pay DTH Operators

1. M/s. Tata Sky Ltd.,

Tata Communications Complex,
Mandi Road, PO Chattarpur,
New Delhi – 110 074
Tel: 011-6616 3000
Fax-022-6616 3030
Website : www.tatasky.com
Toll Free No. 18002086633

2. M/s Dish TV India Ltd.

FC-19, Sector-16A, Film City,
Noida-201301
Tel: 91-120-2467005 / 2467000
Fax: 91-120-4357082
Toll Free No.18002583474 (Dish), 1800212212 (d2h)
Website : www.dishtv.in

3. SUN Direct TV(P) Ltd.

Murasoli Maran Towers, 73, MRC Nagar,
Main Road, MRC Nagar, Chennai – 28
PH: 044-44676767, Fax No 044-40679191
Website : www.sundirect.in
Toll Free No.18001037575

4. Bharti Telemedia Ltd.

Airtel Centre, Plot No 16,
Udyog Vihar Phase IV,
Gurgaon – 122 015
Ph: 0124-4222222
Fax : 0124-4248063
Website : www.airtel.in
Toll Free No.18001036065

136
Annexure 5.4: List of 105 existing cities with operational FM Radio
Channels in India as on 30th September, 2020
Sl.No. City Category Stations
1 Agartala D 2
2 Agra B 4
3 Ahmedabad A 7
4 Ahmednagar C 3
5 Aizwal D 3
6 Ajmer C 4
7 Akola C 4
8 Alappuzha C 2
9 Aligarh C 3
10 Allahabad B 4
11 Amravati C 1
12 Amritsar B 4
13 Asansol B 3
14 Aurangabad C 4
15 Bareily C 4
16 Bengaluru A 8
17 Bharuch D 1
18 Bhavangar C 1
19 Bhopal B 4
20 Bhubaneshwar C 4
21 Bikaner C 4
22 Bilaspur C 3
23 Chandigarh C 4
24 Chennai A+ 7
25 Cochin B 4
26 Coimbatore B 4
27 Dehradun C 1
28 Delhi A+ 9
29 Dhule C 3
30 Dhubri others 1
31 Durg-Bhillaina D 1
32 Erode C 2
33 Gangtok D 2
34 Gorakhpur C 4
35 Gulbarga C 1
36 Guwahati C 4
37 Gwalior C 4
137
 Annexure 5.4 (Contd.)

Sl.No. City Category Stations

38 Haflong D 1
39 Hissar D 4
40 Hubli - Dharwad C 2
41 Hyderabad A 8
42 Indore B 4
43 Itanagar D 2
44 Jabalpur B 4
45 Jaipur A 6
46 Jalandhar C 4
47 Jalgaon C 4
48 Jammu C 3
49 Jamnagar C 1
50 Jamshedpur B 4
51 Jhansi C 4
52 Jodhpur C 4
53 Junagarh D 1
54 Kannur C 3
55 Kanpur A 6
56 Karnal D 3
57 Kolhapur C 4
58 Kolkata A+ 7
59 Kota C 4
60 Kozhikode C 4
61 Lucknow A 6
62 Madurai B 4
63 Mangalore C 3
64 Mehsana D 1
65 Mumbai A+ 9
66 Muzaffarpur C 4
67 Mysore C 3
68 Nagpur A 6
69 Nanded C 3
70 Nasik C 4
71 Nellore C 1
72 Palampur D 1
73 Panaji D 2
74 Patiala C 4
75 Patna B 4

138
 Annexure 5.4 (Contd.)
Sl.No. City Category Stations
76 Puducherry C 4
77 Pune A 6
78 Raigarh D 1
79 Raipur C 3
80 Rajahmundry C 2
81 Rajkot B 4
82 Ranchi C 4
83 Rourkela C 3
84 Salem C 2
85 Sangli C 5
86 Shillong D 3
87 Shimla D 3
88 Sholapur C 4
89 Siliguri C 3
90 Srinagar C 4
91 Surat A 6
92 Thiruvananthapuram C 4
93 Thrissur C 3
94 Tiruchy C 3
95 Tirunelveli C 3
96 Tirupati C 2
97 Tuticorin C 2
98 Udaipur C 4
99 Ujjain C 1
100 Vadodra B 4
101 Varanasi B 5
102 Vellore C 2
103 Vijayawada B 2
104 Vishakapatnam B 3
105 Warrangal C 2
367

Source: As reported by Private FM Radio Service Providers to TRAI

139
 Index of Tables & Charts

Tables
Table 1.1: Subscriber Base & Teledensity - Rural & Urban ....................................................... 2
Table 1.2: Service Area-wise Access (Wireless+Wireline) Subscribers base ................................. 5
Table 1.3: Service Area-wise Rural-Urban Subscribers ……………………………………………....…..6
Table 1.4: Service Area-wise Tele-density ……………….…………………………………..………..……..7
Table 1.5: State/UT-wise Subscriber Base (Wireless+Wireline)……………………………………….…9
Table 1.6: State/UT-wise Tele-density .…………………….………………………………………...….….10
Table 1.7: Service Provider-wise Growth/Decline in Subscriber base……………………….….…...11
Table 1.8: Market Share of the operators in total rural subscriber base .................................. 12
Table 1.9: List of Cellular Mobile (GSM & CDMA) Service Providers currently providing service.12
Table 1.10: Wireless Subscriber Base & Tele-density - Rural & Urban .................................... 14
Table 1.11: Growth in Wireless Subscriber Base..................................................................... 15
Table 1.12: Service Area-wise Wireless Subscriber Base ......................................................... 16
Table 1.13: Service Area-wise Wireless Rural-Urban Subscribers ............................................ 16
Table 1.14: Service Area-wise Wireless Tele-density ................................................................ 18
Table 1.15: State/UT-wise wireless subscriber base ............................................................... 19
Table 1.16: State/UT-wise wireless Tele-density .................................................................... 20
Table 1.17: Rural Wireless Subscribers and Market Share ...................................................... 21
Table 1.18: Service Providers providing Wireline services ........................................................ 23
Table 1.19: Wireline Subscriber Base & Tele-density - Rural & Urban ..................................... 25
Table 1.20: Service Provider-wise Subscribers (Rural & Urban) & Share of Rural Subscription 25
Table 1.21: Service Provider-wise growth in Wireline Subscribers ........................................... 26
Table 1.22: Service Area-wise Wireline Subscribers & Net Addition ......................................... 27
Table 1.23: Service Area-wise Wireline Rural-Urban Subscriber Base.. ................................... 28
Table 1.24: Service Area-wise Wireline Tele-density .............................................................. 289
Table 1.25: State/UT-wise Wireline Subscriber Base .............................................................. 30
Table 1.26: State/UT-wise Wireline Tele-density ..................................................................... 31
Table 1.27: Rate of change & Market share of PCOs ............................................................... 32
Table 1.28: Trend of Internet subscriber base …………………………..……………………..……...….35
Table 1.29: Break-up of Urban-Rural Internet Subscriber Base……………………………........…..37
Table 1.30: Internet Subscriber Base & Market share of top 10 SPs …………………………….....38
Table 1.31: Service area-wise number of internet subscribers per 100 population ................... 42
Table 1.32: PMRTS Subscriber base - Service Provider-wise.................................................... 46
Table 1.33: VSAT Service Providers currently providing service & their subscriber base .......... 48
Table 2.1: Key Indicators - Wireless Services .......................................................................... 50
Table 2.2: Monthly ARPU - Wireless Services .......................................................................... 51
Table 2.3: Composition of ARPU - Wireless Services ............................................................... 52
Table 2.4: MOU per subscriber per month.............................................................................. 53
Table 2.5: Outgoing SMS per subscriber per month ................................................................ 53
Table 2.6: %Break-up of Outgoing minutes from Home Service Area (HSA) ............................ 53
Table 2.7: Average revenue per outgoing minute from HSA ..................................................... 57
Table 2.8: Trends of Key Parameters - wireless Services.......................................................... 58
Table 3.1: Gross Revenue, Adjusted Gross Revenue, License Fee & Spectrum Charges ............ 60
Table 3.2: Service-wise Gross Revenue, Adjusted Gross Revenue, License Fee and Spectrum
Charges ................................................................................................................. 60
Table 3.3: Access Services - Service Provider-wise Adjusted Gross Revenue ............................ 62
Table 3.4: Category-wise share in Adjusted Gross Revenue of Access Services ........................ 63
Table 4.1: QoS Summary - Wireless Service ........................................................................... 65
Table 4.2: Parameter-wise Analysis of Non-compliance of QoS Benchmarks for Wireless Service
Providers. ............................................................................................................. 68
Table 4.3: QoS Summary - Wireline Services .......................................................................... 74

140
Table 4.4: Parameter-wise Analysis of Non-compliance of QoS Benchmarks for Wireline Service
Providers .............................................................................................................. 75
Table 4.5: Performance of Wireline Broadband Service Providers against identified parameters..82
Table 4.6: Parameter-wise Analysis of non-compliance of QoS benchmarks for Wireline
Broadband Service Providers .............................................................................. ….84
Table 5.1: Key Parameters - Broadcasting & Cable TV Services ............................................... 86
Table 5.2: Subscriber base of major MSOs/HITS (more than one million subscribers) ............. 89

Charts
Chart 1.1: Trends in Telephone Subscribers and Tele-density in India ...................................... 2
Chart 1.2: Market Share - Rural & Urban Subscribers ............................................................. 3
Chart 1.3: Composition of Access Subscriptions - Wireline & Wireless ...................................... 4
Chart 1.4: Composition of Rural - Urban Telephone Subscribers .............................................. 4
Chart 1.5: Net Addition/decline in Telephone Subscriptions ..................................................... 6
Chart 1.6: Wireless Subscriber Base and Tele-density ............................................................ 14
Chart 1.7: Wireless Market Share - Rural & Urban ................................................................. 15
Chart 1.8: Trend of Technology-wise Wireless Data Usage (in Terabyte) .................................. 21
Chart 1.9: Trend of Wireless Data Subscribers and Volume of Wireless Data Usage ................ 22
Chart 1.10: Wireline Subscriber Base and Tele-density .......................................................... 24
Chart 1.11: Composition of Wireline Subscribers - Rural & Urban .......................................... 25
Chart 1.12: Trend of Number of PCOs .................................................................................... 32
Chart 1.13: Trend of Number of VPTs .................................................................................... 33
Chart 1.14: Composition of Internet subscriptions ................................................................. 35
Chart 1.15 : Composition of Broadband & Narrowband subscriptions …………………… ........... 36
Chart 1.16 : Market share of PSUs and Private Internet Service Providers …………………… ..... 37
Chart 1.17: Subscriber Base of top ten ISPs ........................................................................... 39
Chart 1.18: Compostion of Wired Internet Subscribers ........................................................... 40
Chart 1.19: Composition of Wireless Internet Subscribers ...................................................... 40
Chart 1.20: Technology Trend for Wireless Internet Access ..................................................... 41
Chart 1.21: Technology Trend for Wired Internet Access ......................................................... 41
Chart 1.22: Trends in MOU for Internet Telephony ................................................................. 43
Chart 1.23: Composition of Broadband Subscriptions – Technology-wise ................................ 44
Chart 1.24: Composition of Narrowband Subscriptions – Technology-wise .............................. 45
Chart 1.25: Number of PMRTS subscribers & Rate of Growth (%) ........................................... 46
Chart 1.26: Number of VSAT Subscribers & Rate of Growth (%) .............................................. 47
Chart 2.1: Break-up of Outgoing minutes from Home Service Area (HSA) ................................ 50
Chart 2.2: Proportion of prepaid subscribers .......................................................................... 51
Chart 2.3: Minutes of Usage by Outroamers as a % of Total Minutes of Usage ........................ 54
Chart 2.4: Outgoing SMS Usage by Out-roamers as a % of Total No. of Outgoing SMS Usage . 55
Chart 2.5: % Subscribers who availed roaming services during the quarter ............................ 56
Chart 2.6: % Break-up of minutes of usage of out-roamers..................................................... 56
Chart 3.1: Composition of Adjusted Gross Revenue ................................................................ 61
Chart 3.2: Trend in ARPU per month for Access Services ........................................................ 62
Chart 5.1: Quarterly growth in Satellite TV Channels (FTA & Pay) registered with MIB…….…..86
Chart 5.2 : Quarterly growth in number of satellite Pay TV Channels in India ………………..….88
Chart 5.3 : Quarterly growth in total active subscriber of Pay DTH Sector ……………….………..90
Chart 5.4 : Market share of Pay DTH Operators ……………………………………………....…………91
Chart 5.5 : Quarterly growth in Private FM Radio Stations…..……………..………………..…….….92
Chart 5.6 : Quarterly growth in FM Radio Advertisement Revenue ………………………………..…93
Chart 5.7 : Quarterly growth in number of Operational Community Radio Stations…………..…93

141