Telecom Regulatory Authority of India

The Indian Telecom Services Performance

Indicators
July – Sep, 2022

New Delhi, India

3rd February, 2023

Mahanagar Doorsanchar Bhawan,

Jawahar Lal Nehru Marg, New Delhi-110002
Tel: +91-11- 23221856, Fax: +91-11- 23236650
Website: www.trai.gov.in
 Disclaimer

The Information and Statistics contained in this report are derived from
variety of sources, but are mainly reliant on data obtained from Service
Providers. This report does not constitute any commercial or other
advice. No warranty, representation or undertaking of any kind,
expressed or implied, is given in relation to the information and
statistics contained in this report.
 Table of Contents
Snapshot ......................................................................................................... i
Executive Summary…………………………………………………………………………..…iii
Trends at a Glance ....................................................................................... xiii
Introduction ................................................................................................ xiv
Chapter 1 : Subscription Data ......................................................................... 1
Section A : Access Services - An Overview ........................................................ 2
Section B : Wireless Services.......................................................................... 13
Section C : Wireline Services .......................................................................... 23
Section D : Internet Services .......................................................................... 34
Section E : Other Value Added Services - PMRTS & VSAT …………………….....48
Chapter 2 : Revenue and Usage of Wireless Services...................................... 51
Chapter 3 : Financial Data of Telecom Services Sector .................................. 61
Chapter 4 : Quality of Service (QoS)……………………………………………………… 65
Section A: Quality of Service Performance of Wireless Service Providers.......... 66
Section B: Quality of Service Performance of Wireline Service Providers .......... 69
Section C: Quality of Service Performance of Broadband Service Providers ..... 73
Chapter 5 : Performance of Cable TV, DTH and Radio Broadcasting Services.77
Annexures .................................................................................................... 86
Annexure 1.1: Wireless Subscriber Base ........................................................................... 87
Annexure 1.2: Wireline Subscriber Base ............................................................................ 88
Annexure 1.3: Service Area and Operator-wise details of PCOs................................. 89
Annexure 1.4: Service Provider-wise details of Village Public Telephones .............. 90
Annexure 1.5: Internet Service Provider(ISP)-wise Internet Subscriber base…………………91
Annexure 1.6: List of Telecom Service Area-wise Public Wi-Fi Hotspots…...... …115
Annexure 1.7: List of Service Providers which reported IP Telephony Minutes. 116
Annexure 1.8: Service Area-wise PMRTS subscriber Base ........................................ .117
Annexure 2.1: Revenue & Usage of Wireless Services – License Service Area wise
Statistics ........................................................................................................ 118
Annexure 4.1: Performance of QoS Parameters for Cellular Mobile Services ...... 119
Annexure 4.2: Performance of QoS Parameters for Basic (Wire-line) Services..121
Annexure 4.3: Performance of QoS Parameters for Wireline Broadband Services
.......................................................................................................................... 124
Annexure 5.1: MRP of pay channels, offered by broadcasters to subscribers … ...................128
Annexure 5.2: List of Major MSOs / HITS Operators .................................................. 140
Annexure 5.3: List of Pay DTH Operators ........................................................................ 143
Annexure 5.4: List of Pay IPTV Operators……………………………………………..144
Annexure 5.5: List of existing 113 cities with operational FM Radio Stations ..145
Index of Tables & Charts ..................................................................... 149
 Snapshot
(Data as on Q.E. 30th September, 2022)
Telecom Subscribers (Wireless+Wireline)
Total Subscribers 1,171.92 Million
% change over the previous quarter -0.09%
Urban Subscribers 651.61 Million
Rural Subscribers 520.30 Million
Market share of Private Operators 89.61%
Market share of PSU Operators 10.39%
Tele-density 84.86%
Urban Tele-density 134.62%
Rural Tele-density 58.01%
Wireless Subscribers
Total Wireless Subscribers 1,145.45 Million
% change over the previous quarter -0.17%
Urban Subscribers 627.14 Million
Rural Subscribers 518.31 Million
Market share of Private Operators 90.21%
Market share of PSU Operators 9.79%
Tele-density 82.94%
Urban Tele-density 129.56%
Rural Tele-density 57.79%
Total Wireless Data Usage during the quarter 40,126 PB
Number of Public Mobile Radio Trunk Services (PMRTS) 65,823
Number of Very Small Aperture Terminals (VSAT) 2,65,505
Wireline Subscribers
Total Wireline Subscribers 26.47 Million
% change over the previous quarter 3.54%
Urban Subscribers 24.48 Million
Rural Subscribers 1.99 Million
Market share of PSU Operators 36.59%
Market share of Private Operators 63.41%
Tele-density 1.92%
Rural Tele-density 0.22%
Urban Tele-density 5.06%
No. of Village Public Telephones (VPT) 68,606
No. of Public Call Office (PCO) 57,125

i
Telecom Financial Data
Gross Revenue (GR) during the quarter Rs.83,767 Crore
% change in GR over the previous quarter 9.63%
Applicable Gross Revenue (ApGR) during quarter Rs. 74,713 Crore
% change in ApGR over the previous quarter 1.24%
Adjusted Gross Revenue (AGR) during the quarter Rs.61,981 Crore
% change in AGR over the previous quarter 2.40%
Share of Public sector undertakings in Access AGR 4.23%
Internet/Broadband Subscribers
Total Internet Subscribers 850.95 Million
% change over previous quarter 1.68%
Narrowband subscribers 35.01 Million
Broadband subscribers 815.93 Million
Wired Internet Subscribers 30.82 Million
Wireless Internet Subscribers 820.13 Million
Urban Internet Subscribers 507.13 Million
Rural Internet Subscribers 343.82 Million
Total Internet Subscribers per 100 population 61.62
M
Urban Internet Subscribers per 100 population 104.77
Rural Internet Subscribers per 100 population 38.33
No. of Public Wi-Fi Hotspots 1,76,989
Aggregate Data Consumed (GB) 1,66,21,376
Broadcasting & Cable Services
Number of private satellite TV channels permitted by the Ministry of
I&B for uplinking only/downlinking only/both uplinking and 885
downlinking
Number of Pay TV Channels as reported by broadcasters 353
Number of private FM Radio Stations (excluding All India Radio) 388
Number of total active subscribers with pay DTH operators 65.58 Million
Number of Operational Community Radio Stations 374
Number of pay DTH Operators 4
Revenue & Usage Parameters
Monthly ARPU of Wireless Service Rs.137.31
Minutes of Usage (MOU) per subscriber per month - Wireless Service 894 Minutes
Total Outgoing Minutes of Usage for Internet Telephony 91.36 Million
Wireless Data Usage
Average Wireless Data Usage per wireless data subscriber per month 17.18 GB
Average revenue realization per GB for wireless data usage during
Rs.9.94
the quarter
_____________________________________________________________
* For ARPU explanation please refer to footnote on Page 52

ii
 Executive Summary

1. Total number of Internet1 subscribers increased from 836.86

million at the end of Jun-22 to 850.95 million at the end of Sep-
22, registering a quarterly growth rate of 1.68%. Out of 850.95
million internet subscribers, number of Wired Internet
subscribers are 30.82 million and number of Wireless Internet
subscribers are 820.13 million.

Composition of internet subscription

2. The Internet subscriber base is comprised of Broadband2 Internet

subscriber base of 815.93 million and Narrowband3 Internet
subscriber base of 35.01 million.

3. The broadband Internet subscriber base increased by 1.87% from

800.94 million at the end of Jun-22 to 815.93 million at the end
of Sep-22. The narrowband Internet subscriber base declined by
2.52% from 35.92 million at the end of Jun-22 to 35.01 million
at the end of Sep-22.

1
Internet: Interconnected global networks that use the internet protocol.
2
Broadband: Internet access with a minimum capacity of greater or equal 512 Kbit/s in one or both
directions.
3
Narrowband: Internet access with a capacity of less than 512 Kbit/s in one or both directions.
(Source-ITU)

iii
4. Wireline subscribers increased from 25.57 million at the end of
Jun-22 to 26.47 million at the end of Sep-22 with a quarterly
growth rate of 3.54% and, on Y-O-Y basis, wireline subscriptions
also increased by 14.43% at the end of QE Sep-22.

5. Wireline Tele-density increased from 1.86% at the end of Jun-22

to 1.92% at the end of Sep-22 with quarterly growth rate of
3.31%.

6. Monthly Average Revenue per User (ARPU)4 for wireless service

increased by 2.81%, from Rs.133.55 in QE Jun-22 to Rs.137.31
in QE Sep-22. On Y-O-Y basis, monthly ARPU for wireless service
increased by 26.96% in this quarter.

7. Prepaid ARPU per month increased from Rs.128.61 in QE Jun-

22 to Rs.132.91 in QE Sep-22, however, Postpaid ARPU per
month decreased from Rs.197.55 in QE Jun-22 to Rs.192.50 in
QE Sep-22.

8. On an all-India average, the overall MOU per subscriber per

month decreased by 2.14% from 914 in Q.E. June- 2022 to 894
in Q.E. Sep- 2022.

9. Prepaid MOU per subscriber per month decreased from 936 in

QE Jun-22 to 920 in QE Sep-22. Postpaid MOU per subscriber
per month also decreased from 621 in QE Jun-22 to 567 in QE
Sep-22.

4
ARPU per month is calculated by dividing net subscribers’ revenue by average number of
subscribers.

iv
10. Gross Revenue5 (GR), Applicable Gross Revenue (ApGR) and

Adjusted Gross Revenue6 (AGR) of Telecom Service Sector for the

Q.E. Sep-22 has been Rs.83,767/- Crore, Rs.74,713 crore and
Rs.61,981/- Crore respectively. GR increased by 9.63%, ApGR
increased by 1.24% and AGR increased by 2.40% in Q.E. Sep-22,
as compared to previous quarter.

11. The Y-O-Y growth in GR and AGR in Q.E. Sep-22 over the same
quarter in last year has been 24.47% and 15.83% respectively.

12. Pass-through charges increased from Rs.13,415 Crore in QE

Jun-22 to Rs.13,445 Crore in QE Sep-22 with quarterly growth
rate of 0.22%. The Y-O-Y decline rate of 2.50% has been recorded
in pass-through charges for QE Sep-22.

13. The License Fee7 increased from Rs.4,844 Crore for the QE Jun-
22 to Rs.4,921 Crore for the QE Sep-22. The quarterly and the
Y-O-Y growth rates of license fee are 1.60% and 15.23%
respectively in this quarter.

5
Gross Revenue is inclusive of installation charges, late fees, sale proceeds of handsets (or any other
terminal equipment etc.), revenue on account of interest, dividend, value added services, supplementary
services, access or interconnection charges, roaming charges, revenue from permissible sharing of
infrastructure and any other miscellaneous revenue, without any set-off for related item of expense etc.
6 Adjusted Gross Revenue: The following shall be excluded from the Gross Revenue to arrive at the
AGR:
I. PSTN related call charges (Access Charges) actually paid to other eligible/entitled
telecommunication service providers within India;
II. Roaming revenues actually passed on to other eligible/entitled telecommunication service
providers; and
III. Service Tax on provision of service and Sales Tax actually paid to the Government if gross
revenue had included as component of Sales Tax and Service Tax
7
License Fee means a fee payable by Licensee at prescribed intervals and rates for the period of the
Licence.

v
 Service-wise composition of Adjusted Gross Revenue

Access Providers NLD ILD ISP Others

14. Access services contributed 81.20% of the total Adjusted Gross

Revenue of telecom services. In Access services, Gross Revenue
(GR), Applicable Gross Revenue (ApGR), Adjusted Gross Revenue
(AGR), License Fee, Spectrum Usage Charges (SUC)8 and Pass

Through Charges increased by 12.34%, 2.51%, 2.71%, 2.71%,

-29.92% and 2.03% respectively in QE Sep-22.

15. The number of telephone subscribers in India decreased from

1,172.96 million at the end of Jun-22 to 1,171.92 million at the
end of Sep-22, registering a decline rate of 0.09% over the
previous quarter. This reflects Year-On-Year (Y-O-Y) decline rate
of 1.45% over the same quarter of the last year. The overall Tele-
density in India also decreased from 85.13% as in QE Jun-22 to
84.86% as in QE Sep-22.

8
Spectrum Usage Charge is payable by the licensees providing mobile access services, as a percentage
of their Adjusted Gross Revenue (AGR).
(Source – DoT License Agreement)

vi
 Trends in Telephone subscribers and Tele-density in India

16. Telephone subscribers in Urban areas increased from 649.09

million at the end of Jun-22 to 651.61 million at the end of Sep-
22 however, Urban Tele-density decreased from 134.72% to
134.62% during the same period.

17. Rural telephone subscribers decreased from 523.27 million at the

end of Jun-22 to 520.30 million at the end of Sep-22 and Rural
Tele-density also decreased from 58.46% to 58.01% during the
same period.
18. Out of the total subscription, the share of Rural subscription
decreased from 44.66% at the end of Jun-22 to 44.40% at the
end of Sep-22.
Composition of Telephone Subscribers

vii
19. With a net decrease of 1.94 million subscribers during the
quarter, the total wireless subscriber base decreased from
1,147.39 million at the end of Jun-22to 1,145.45 million at the
end of Sep-22, registering a decline rate of 0.17% over the
previous quarter. On Y-O-Y basis, wireless subscriptions
decreased at the rate of 1.76% during the year.

20. Wireless Tele-density decreased from 83.27% at the end of Jun-

22 to 82.94% at the end of Sep-22 with quarterly decline rate of
0.39%.

21. During this quarter, the following parameters in terms of QoS

benchmarks have been met by wireline service providers: -

i. Fault incidences no. of faults per 100 subs/month) ≤ 7

ii. Point of Interconnection (POI) Congestion (No. of PoIs not
meeting benchmark) ≤ 0.5%
iii. Metering and Billing credibility - post-paid ≤ 0.1%
iv. Metering and Billing credibility -pre-paid ≤ 0.1%
v. Resolution of billing/charging /Credit & validity complaints -
98% within 4 weeks
vi. Resolution of billing/charging /Credit & validity complaints -
100% within 6 weeks
vii. Period of applying credit /waiver/adjustment to customer's -
1 week of resolution of complaint

22. The following parameters have shown improvement in QoS by

wireline service providers: -
❖ % Mean time to Repair” (MTTR) ≤10Hs

23. The following parameters have shown deterioration in QoS by

wireline service providers: -

viii
 ❖ % Fault repaired by next working day (for rural and hilly
areas) ≥ 75%
❖ % Fault repaired within 7 days (for rural and hilly areas)
≥100%
❖ Accessibility of call centre/ customer care ≥ 95%
❖ %age of calls answered by the operators (voice to voice)
within ninety seconds ≥ 95%

24. During this quarter, the following parameters in terms of QoS

benchmarks have been met by Cellular Mobile service providers: -

S.N. Parameter Benchmark

I. Network Related Parameters
1 Network Availability
BS Accumulated down-time (not available for
(i) ≤ 2%
service) (%age)
(ii) Worst affected BSs due to down-time (%age) ≤ 2%
2 Connection Establishment (Accessibility)
Call Set-up Success Rate and Session
Establishment Success Rate for Circuit
(i) ≥ 95%
Switched Voice or VoLTE as applicable
(within licensee's own network)
SDCCH/ Paging Channel Congestion/ RRC
(ii) ≤ 1%
Congestion (% age)
(iii) TCH, RAB and E-RAB congestion (%age) ≤ 2%
3 Connection Maintenance (Retain ability)
Network QoS DCR Spatial Distribution
(i) ≤ 2%
Measure [Network_ QSD (90,90)]
Network QoS DCR Temporal Distribution
(ii) ≤ 3%
Measure [Network_ QTD (97,90)]
Connections with good voice quality, Circuit
4 ≥ 95%
Switched Voice Quality and VoLTE quality
Point of Interconnection (POI) Congestion
5 (No. of POIs not meeting the benchmark) ≤ 0.5%
(Averaged over a period of quarter)
6 Down Link (DL) Packet Drop Rate or DL-PDR ≤ 2%
7 Up Link (UL) Packet Drop Rate or UL-PDR ≤ 2%
II. Customer Service Quality Parameters
8 Metering and Billing
(i) Metering and billing credibility - post paid ≤ 0.1%
(ii) Metering and billing credibility – ≤ 0.1%

ix
 prepaid
Resolution of billing/charging/validity 98% within 4
(iii)
complaints weeks
Resolution of billing/charging/validity 100% within
complaints 6 weeks
within 1
Period of applying credit/ waiver/
week of
(iv) adjustment to customer’s account from the
resolution of
date of resolution of complaints
complaint
9 Termination/closure of service
(i) Termination/closure of service ≤ 7 days
Time taken for refund of deposits after 100% within
(ii)
closures 60 days

25. The following parameters have shown improvement in QoS by

Cellular Mobile service providers:
❖ Accessibility of call centre/ customer care ≥ 95%

26. The following parameters have shown deterioration in QoS by

Cellular Mobile service providers:
❖ %age of calls answered by the operators (voice to voice)
within 90 Seconds

27. A total of approximately 885 private satellite TV channels have

been permitted by the Ministry of Information and Broadcasting
(MIB) for uplinking only/downlinking only/both uplinking &
downlinking.

28. As per the reporting done by broadcasters in pursuance of the

Tariff Order dated 3rd March 2017 as amended, out of 872
permitted satellite TV channels which are available for
downlinking in India, there are 353 satellite pay TV channels as
on 30th September 2022. Out of 353 pay channels, 254 are SD
satellite pay TV channels and 99 are HD satellite pay TV
channels.

x
29. Since the introduction of DTH Sector in the year 2003, Indian
DTH (direct-to-home) services have displayed a phenomenal
growth. During the QE 30th September 2022, there were 4 pay
DTH service providers in the country.

30. Pay DTH has attained total active subscriber base of around
65.58 million in QE 30th September 2022. This is in addition to
the subscribers of the DD Free Dish (free DTH services of
Doordarshan).

31. Apart from the radio channels operated by All India Radio – the
public broadcaster, as per the data reported by FM Radio
operators to TRAI, as on 30th September 2022, there are 388
operational private FM Radio channels in 113 cities operated by
36 private FM Radio operators.

32. The advertisement revenue reported by FM Radio operators

during the quarter ending 30th September 2022 in respect of 388
private FM Radio channels is Rs.385.86 crore as against
Rs.345.12 crore in respect of 388 private FM Radio channels for
the previous quarter i.e. 30th June 2022.

33. As on 30th September 2022, 374 Community Radio stations are

operational.

xi
 Trends at a Glance

A. Access Service (Wireline + Wireless)

%age %age
%age %age
change change
QE Sep QE Dec QE Mar QE Jun QE Sep change change
over over
2021 2021 2022 2022 2022 over Sep- over Dec-
Mar- Jun-
2021 2021
2022 2022
(12 (9 (6 (3
months) months) months) months)

1) Subscriber Base (in million)

Wireline 23.13 23.79 24.84 25.57 26.47 14.43% 11.28% 6.56% 3.54%

Wireless 1166.02 1154.62 1142.09 1147.39 1145.45 -1.76% -0.79% 0.29% -0.17%

Total 1189.15 1178.41 1166.93 1172.96 1171.92 -1.45% -0.55% 0.43% -0.09%

Rural 530.06 523.21 519.82 523.87 520.30 -1.84% -0.55% 0.09% -0.68%

Urban 659.09 655.20 647.11 649.09 651.61 -1.13% -0.55% 0.70% 0.39%

2) Tele-density

Wireline 1.69 1.73 1.81 1.86 1.92 13.40% 10.52% 6.08% 3.31%

Wireless 85.20 84.17 83.07 83.27 82.94 -2.65% -1.46% -0.16% -0.39%

Total 86.89 85.91 84.88 85.13 84.86 -2.34% -1.22% -0.02% -0.31%

Rural 59.33 58.50 58.07 58.46 58.01 -2.22% -0.84% -0.10% -0.78%

Urban 138.72 137.26 134.94 134.72 134.62 -2.96% -1.93% -0.24% -0.08%

3) Service Provider wise Subscribers Base (in Million) (wireless+wireline)

Bharti
359.77 361.35 366.18 369.00 370.62 3.02% 2.57% 1.21% 0.44%
Airtel

Vodafone
270.56 266.05 261.35 257.32 249.82 -7.66% -6.10% -4.41% -2.91%
Idea

Reliance
429.48 421.05 410.17 419.99 427.62 -0.43% 1.56% 4.25% 1.82%
Jio
BSNL 121.28 121.95 121.25 118.73 116.45 -3.98% -4.51% -3.96% -1.91%

MTNL 6.07 6.01 5.94 5.87 5.35 -11.84% -10.93% -9.88% -8.80%

Tata Tele. 1.60 1.60 1.60 1.59 1.58 -1.05% -1.15% -1.36% -0.46%

Reliance
0.20 0.19 0.18 0.17 0.16 -18.05% -13.54% -9.32% -6.77%
Com.

Quadrant 0.20 0.21 0.27 0.30 0.30 51.61% 42.42% 13.03% 1.05%

Total 1189.15 1178.41 1166.93 1172.96 1171.92 -1.45% -0.55% 0.43% -0.09%

xii
B. Internet Services
%age %age %age %age
change change change change
QE Sep QE Dec QE Mar QE Jun QE Sep
over over over over
2021 2021 2022 2022 2022
Sep- Dec- Mar- Jun-
2021 2021 2022 2022
(12 (9 (6 (3
months) months) months) months)
1) Subscriber's Base (in million)
A. Wired Internet
24.47 26.58 27.27 28.73 30.82 25.95% 15.95% 12.99% 7.27%
Subscribers
B. Wireless
Internet 809.82 802.72 797.61 808.13 820.13 1.27% 2.17% 2.82% 1.48%
Subscribers
i. Mobile Wireless
808.54 801.58 796.43 807.02 818.98 1.29% 2.17% 2.83% 1.48%
(Mobile & Dongle)
ii. Fixed Wireless
(Wi-Fi, Wi-Max,
1.28 1.14 1.18 1.11 1.16 -9.74% 1.03% -2.26% 4.19%
Point-to-Point
Radio & VSAT)
Total Internet
834.29 829.30 824.89 836.86 850.95 2.00% 2.61% 3.16% 1.68%
Subscribers
2) No. of Internet
Subs per 100 60.96 60.46 60.00 60.73 61.62 1.08% 1.92% 2.70% 1.45%
Population
C. Usage and Revenue for Wireless Services
Traffic (MOU)
(minutes of uses/ 827 854 955 914 894 8.11% 4.63% -6.43% -2.14%
subscriber/month)
ARPU (Rs./sub/
108.16 114.16 127.17 133.55 137.31 26.96% 20.28% 7.97% 2.81%
month)

D. Telecom Financial Data

%age %age %age %age
change change change change
over over over over
QE Sep QE Dec QE Mar QE Jun QE Sep
Sep- Dec- Mar- Jun-
2021 2021 2022 2022 2022
2021 2021 2022 2022
(12 (9 (6 (3
months) months) months) months)
1. Telecom Sector
i) Gross Revenue
67300 69695 76420 76408 83767 24.47% 20.19% 9.61% 9.63%
(Rs.in Crores)
ii) Adjusted Gross
Revenue (Rs. in 53510 55151 58886 60530 61981 15.83% 12.38% 5.26% 2.40%
Crores)
2. Access Services
Adjusted Gross
Revenue (Rs. in 42422 42930 46421 48999 50327 18.64% 17.23% 8.41% 2.71%
Crores)
;

xiii
 Introduction

This Report presents the Key Parameters and growth trends for
the Telecom Services in India for the quarter ending 30th September,
2022. It provides a broad perspective on the Telecom Services to serve
as a reference document for various stakeholders, research agencies
and analysts. Chapter-1 depicts the growth pattern, in terms of
Subscriber base and Tele-density of Wireline, Wireless, Internet and
Value Added Services (VAS) as well as Wireless Data Usage. Chapter-2
covers the key revenue and usage parameters. Chapter-3 gives the
financial and accounting data. Chapter-4 covers performance of various
telecom service providers in terms of QoS. The information relating to
Cable TV, DTH & Radio Broadcast services is provided in Chapter-5.

2. The Report has been prepared based on the information

furnished by the Service Providers. It is also available on TRAI’s website
(www.trai.gov.in and under the link http://www.trai.gov.in/release-
publication/reports/performance-indicators-reports). Any suggestion
or any clarification pertaining to this report, Advisor (F&EA), TRAI may
be contacted on Tel. +91-23234367 and e-mail: advfea2@trai.gov.in.

xiv
 Chapter 1 :
Subscription Data

----------------------------------------------------------------------------------------------------------------
• In this report, Tele-density figures are derived from the subscriber data provided by the
operators and projection of population from the ‘Report of the Technical Group on
Population Projections for India and States 2011–2036’, which is available under the link
https://main.mohfw.gov.in/sites/default/files/Population%20Projection%20Report%202
011-2036%20-%20upload_compressed_0.pdf

1
 Section A : Access Service - An Overview

1.1 The number of telephone subscribers in India decreased from 1,172.96 million
at the end of June-22 to 1,171.92 million at the end of Sep-22, registering a
decline rate of 0.09% over the previous quarter. This reflects year-on-year
(Y-O-Y) decline rate of 1.45% over the same quarter of last year. The overall
Tele-density in India decreased from 85.13% as on 30th June, 2022 to 84.86%
as on 30th September, 2022 with quarterly decline rate of 0.31%.

Chart 1.1: Trends in Telephone Subscribers and

Tele-density in India

Table1.1: Subscriber Base & Tele-density - Rural & Urban

Quarter ending Subscriber Base (million) Tele-density (%)

Rural Urban Rural Urban
Sep-21 530.06 659.09 59.33 138.72
Dec-21 523.21 655.20 58.50 137.26
Mar-22 519.82 647.11 58.07 134.94
Jun-22 523.87 649.09 58.46 134.72
Sep-22 520.30 651.61 58.01 134.62

2
1.2 Telephone subscription in Urban areas increased from 649.09 million at the
end of Jun-22 to 651.61 million at the end of Sep-22 however, Urban Tele-
density decreased from 134.72% to 134.62% at the end of the quarter.

1.3 Rural telephone subscription decreased from 523.87 million at the end of
June-22 to 520.30 million at the end of Sep-22 and Rural Tele-density also
decreased from 58.46% to 58.01% at the end of the quarter.

1.4 The Y-O-Y decline rates of Urban and Rural telephone subscriptions from
Sep-21 to Sep-22 are 1.13% and 1.84% respectively. The Y-O-Y decline rates
of Urban and Rural Tele-density from Sep-21 to Sep-22 are 2.96% and 2.22%
respectively.

Chart 1.2: Market Share - Rural & Urban Subscribers

1.5 Share of subscriptions of rural areas in the total telephone subscriptions

decreased from 44.66% at the end of Jun-22 to 44.40% at the end of Sep-22.

3
 Chart 1.3: Composition of Access subscription - Wireline & Wireless

1.6 Share of wireline subscription in total telephone subscription increased from

2.18% at the end of Jun-22 to 2.26% at the end of Sep-22.

Chart 1.4: Composition of Rural-Urban Telephone Subscription at the end

of the quarter

4
 Table 1.2: Service Area wise Access (Wireless+Wireline) Subscriber base
Subscribers (million)
Service Area Net Rate of
Jun-22 Sep-22
Additions Growth
Andhra Pradesh 85.30 84.89 -0.41 -0.48%
Assam 24.35 24.69 0.35 1.42%
Bihar 89.42 91.49 2.06 2.31%
Delhi 56.97 57.12 0.15 0.26%
Gujarat 68.47 67.70 -0.77 -1.12%
Haryana 27.48 27.14 -0.35 -1.26%
Himachal Pradesh 9.91 9.93 0.03 0.25%
Jammu & Kashmir 12.05 12.39 0.34 2.82%
Karnataka 67.99 68.67 0.68 1.00%
Kerala 44.20 44.02 -0.17 -0.39%
Madhya Pradesh 78.38 77.96 -0.42 -0.54%
Maharashtra 93.75 93.15 -0.60 -0.64%
Mumbai 37.38 37.05 -0.33 -0.88%
North East 12.15 12.32 0.17 1.40%
Odisha 33.15 33.43 0.28 0.84%
Punjab 37.36 36.86 -0.50 -1.33%
Rajasthan 63.87 64.11 0.24 0.38%
Tamil Nadu 81.36 80.42 -0.95 -1.16%
Uttar Pradesh(E) 102.33 101.42 -0.91 -0.89%
Uttar Pradesh(W) 65.12 64.90 -0.22 -0.34%
Kolkata 24.59 24.70 0.11 0.47%
West Bengal 57.39 57.56 0.18 0.31%
All India 1,172.96 1,171.92 -1.04 -0.09%

1.7 All service areas, except Andhra Pradesh, Gujarat, Haryana, Kerala, Madhya
Pradesh, Maharashtra, Mumbai, Punjab, Tamil Nadu, Uttar Pradesh (E), and
Uttar Pradesh (W) showed growth in their subscriber base during the quarter
ending Sep-22. Jammu & Kashmir service area showed maximum growth of
2.82% during the quarter.

5
 Table 1.3: Service Area wise Rural-Urban Subscribers at QE Sep-22

Number of Subscribers (in million)

Service Area % of Rural
Total Rural Urban
Subscribers
Andhra Pradesh 84.89 41.10 43.79 48.42%
Assam 24.69 15.45 9.24 62.58%
Bihar 91.49 60.23 31.26 65.83%
Delhi 57.12 1.78 55.34 3.12%
Gujarat 67.70 26.46 41.24 39.09%
Haryana 27.14 11.98 15.16 44.14%
Himachal Pradesh 9.93 6.51 3.43 65.49%
Jammu & Kashmir 12.39 5.96 6.43 48.12%
Karnataka 68.67 25.99 42.68 37.84%
Kerala 44.02 19.66 24.36 44.67%
Madhya Pradesh 77.96 34.72 43.24 44.54%
Maharashtra 93.15 42.41 50.74 45.53%
Mumbai 37.05 1.11 35.94 2.99%
North East 12.32 6.31 6.01 51.19%
Odisha 33.43 21.82 11.61 65.28%
Punjab 36.86 12.18 24.68 33.04%
Rajasthan 64.11 34.03 30.08 53.08%
Tamil Nadu 80.42 23.35 57.07 29.04%
U.P.(E) 101.42 61.88 39.54 61.01%
U.P.(W) 64.90 30.65 34.25 47.23%
Kolkata 24.70 1.57 23.13 6.35%
West Bengal 57.56 35.15 22.41 61.07%
All India 1,171.92 520.30 651.61 44.40%

1.8 Only eight service areas have more than 50% share of rural subscribers in their
total number of subscribers. Bihar service area has maximum share of rural
subscribers of 65.83% in its total telephone subscribers.

6
 Chart 1.5: Trend of Net Addition/decline in Telephone Subscription

1.9 The net decrease in telephone subscription is 1.04 million during QE Sep-22
as compared to the net increase of 6.02 million during QE June-22.

Table 1.4 : Service Area wise Tele-density

Service Area/ As on 30th June, 2022 As on 30th September, 2022

States Rural Tele- Urban Tele- Total Tele- Rural Tele- Urban Tele- Total Tele-
density (%) density (%) density (%) density (%) density (%) density (%)
Andhra
77.22 117.52 93.64 76.30 117.34 93.10
Pradesh
Assam 50.84 165.55 68.60 51.41 167.44 69.41

Bihar 42.44 118.92 54.31 43.15 121.74 55.36

Delhi - - 270.06 - - 269.51

Gujarat 73.20 117.58 94.91 71.79 116.12 93.54

Haryana 69.35 122.95 91.71 68.54 120.49 90.28

Himachal
96.97 448.35 133.13 97.33 446.65 133.30
Pradesh
J&K 60.29 148.46 87.07 61.82 152.31 89.36

Karnataka 70.20 139.73 100.85 68.99 142.99 101.70

7
 Service Area/ As on 30th June, 2022 As on 30th September, 2022
States Rural Tele- Urban Tele- Total Tele- Rural Tele- Urban Tele- Total Tele-
density (%) density (%) density (%) density (%) density (%) density (%)

Kerala 211.52 92.66 123.63 215.31 91.39 123.02

Madhya Pradesh 42.46 131.20 67.66 41.76 130.85 67.10

Maharashtra
67.88 140.25 103 66.57 139.41 102.08
(incl. Mumbai)*

North East 60.77 109.84 77.60 61.31 111.25 78.51

Orissa 60.53 137.66 74.99 60.75 139.51 75.56

Punjab 69.63 178.64 117.40 68.14 176.35 115.66

Rajasthan 58.18 138.17 79.39 57.44 140.43 79.48

Tamil Nadu 64.57 137.72 103.88 64.53 135.20 102.58

Uttar Pradesh
(incl. UPE & 50.83 121.64 68.16 49.77 122.19 67.53
UPW)*
West Bengal
57.87 124.04 82.09 58.05 124.05 82.29
(incl. Kolkata)*

All India 58.46 134.72 85.13 58.01 134.62 84.86

* Population data/projections are available state-wise only.

Notes:-
1. Tele-density figures are derived from the subscriber data provided by the operators and the population
projections, for Urban and Rural areas, of the country are taken from projection of population from the
‘Report of the Technical Group on Population Projections for India and States 2011 – 2036’, which is
available under the link https://main.mohfw.gov.in/sites/default/files/
Population%20Projection%20Report%202011-2036%20-%20upload_compressed_0.pdf
2. Delhi Service area, apart from the State of Delhi, includes wireless subscribers of the areas served by the
local exchanges of Ghaziabad & Noida (in UP) and Gurgaon & Faridabad (in Haryana).
3. Data/information for Andhra Pradesh includes Telengana, Madhya Pradesh includes Chhatishgarh,
Bihar includes Jharkhand, Maharashtra includes Goa, Uttar Pradesh includes Uttarakhand, West
Bengal includes Sikkim and North-East includes Arunachal Pradesh, Manipur, Meghalaya, Mizoram,
Nagaland & Tripura states.

1.10 Kerala service area has the highest Rural Tele-density of 215.31 followed by
Himachal Pradesh service area of 97.33. Madhya Pradesh service area has the
lowest Rural Tele-density of 41.76 followed by Bihar service area with rural
tele-density of 43.15 in QE Sep-22.

8
 Table 1.5 : State/UT wise subscriber base (wireline+wireless)
Total Telephone Subscription
Sl.
States/UT (million)
No.
Total Rural Urban
1 Andhra Pradesh 43.92 24.24 19.68
2 Arunachal Pradesh 1.32 0.78 0.54
3 Assam 24.69 15.45 9.24
4 Bihar 67.91 47.34 20.57
5 Chhattisgarh 20.23 9.67 10.57
6 Goa 2.27 0.81 1.46
7 Gujarat 66.77 26.13 40.65
8 Haryana 33.24 12.03 21.21
9 Himachal Pradesh 9.93 6.51 3.43
10 Jharkhand 23.58 12.88 10.69
11 Karnataka 68.67 25.99 42.68
12 Kerala 43.95 19.64 24.30
13 Madhya Pradesh 57.73 25.05 32.67
14 Maharashtra Incl. Mumbai 127.93 42.71 85.22
15 Manipur 2.38 1.03 1.35
16 Meghalaya 2.51 1.48 1.03
17 Mizoram 1.40 0.62 0.78
18 Nagaland 1.60 0.91 0.69
19 Odisha 33.43 21.82 11.61
20 Punjab 34.99 12.14 22.85
21 Rajasthan 64.11 34.03 30.08
22 Sikkim 0.95 0.57 0.38
23 Tamil Nadu 79.27 23.01 56.26
24 Telangana 40.97 16.87 24.10
25 Tripura 3.12 1.49 1.63
26 Uttar Pradesh (UPE + UPW) 161.35 86.00 75.35
27 Uttarakhand 13.28 6.53 6.75
28 West Bengal Incl. Kolkata 80.76 35.94 44.81
Union Territories
1 Andaman & Nicobar Islands 0.56 0.21 0.34
2 Chandigarh 1.87 0.04 1.83
Dadra and Nagar Haveli and
0.93 0.34 0.59
3 Daman and Diu
4 Delhi 42.70 1.73 40.97
5 Jammu & Kashmir 11.85 5.67 6.18
6 Ladakh 0.54 0.29 0.25
7 Lakshdweep 0.07 0.02 0.06
8 Puduchery 1.15 0.34 0.80
Total 1171.92 520.30 651.61
9
 Table 1.6 : State/UT wise total Tele-density
Total Tele-density (%)
Sl.No. State/UT
Total Rural Urban
1 Andhra Pradesh 82.75 121.42 227.74
2 Arunachal Pradesh 84.92 67.70 135.19
3 Assam 69.41 51.41 167.44
4 Bihar 53.90 42.82 133.30
5 Chhattisgarh 67.36 44.08 130.36
6 Goa 144.62 208.73 123.67
7 Gujarat 93.85 71.34 117.73
8 Haryana 110.60 68.82 168.63
9 Himachal Pradesh 133.30 97.33 446.65
10 Jharkhand 60.05 44.41 104.34
11 Karnataka 101.70 68.99 142.99
12 Kerala 123.04 215.12 91.42
13 Madhya Pradesh 67.01 40.93 131.01
14 Maharashtra Incl. Mumbai 101.55 65.73 139.72
15 Manipur 74.14 47.56 129.82
16 Meghalaya 75.10 55.84 149.21
17 Mizoram 113.65 110.90 115.90
18 Nagaland 71.72 74.33 68.55
19 Odisha 75.56 60.75 139.51
20 Punjab 114.18 67.93 178.90
21 Rajasthan 79.48 57.44 140.43
22 Sikkim 138.74 159.91 115.98
23 Tamil Nadu (incl. Chennai) 103.27 64.45 137.01
24 Telangana 107.51 84.26 133.23
25 Tripura 75.43 58.74 101.82
26 Uttar Pradesh (UPE +UPW) 68.75 48.19 133.96
27 Uttarakhand 114.62 87.68 163.15
28 West Bengal Incl. Kolkata 81.67 57.34 123.78
Union Territories
1 Andaman & Nicobar Islands 137.87 93.63 194.40
2 Chandigarh 152.67 - -
Dadra and Nagar Haveli and
75.89 142.79 59.97
3 Daman and Diu
4 Delhi 201.45 - -
5 Jammu & Kashmir 87.37 60.10 149.73
6 Ladakh 179.00 139.66 268.37
7 Lakshdweep 108.34 - -
8 Puduchery 70.34 70.48 70.28
Total 84.86 58.01 134.62

10
 Table 1.7 : Service Provider wise Growth in Subscriber base

Subscriber base (millions) Market Market

Rate of
Service Share in Share in
Growth
Provider Net (%)
QE Jun-22 QE Sep-22
Jun-22 Sep-22 (%) (%)
Additions

Reliance Jio 419.99 427.62 7.63 1.82 35.81 36.49

Bharti Airtel 369.00 370.62 1.63 0.44 31.46 31.63
Vodafone 249.82 -7.49 -2.91 21.94 21.32
257.32
Idea Ltd
BSNL 118.73 116.45 -2.27 -1.91 10.12 9.94
MTNL 5.87 5.35 -0.52 -8.80 0.50 0.46
Tata 1.58 -0.01 -0.46 0.14 0.13
1.59
Teleservices
Quadrant 0.30 0.30 0.003 1.05 0.03 0.03
Reliance 0.16 -0.01 -6.77 0.01 0.01
0.17
Com.
1,171.92 -1.04 -0.09
Total 1,172.96 100 100

Note: M/s BSNL includes number of subscribers of its Virtual Network Operator (VNO).

1.11 M/s Reliance Jio Infocomm Ltd is the market leader with 36.49% in the access
segment in terms of number of subscribers with 427.62 million subscribers at
the end of Sep-22 followed by M/s Bharti Airtel Ltd with 370.62 million
subscribers.

1.12 In term of net addition, Reliance Jio became the biggest gainer with net addition
of 7.63 million telephone subscribers during the QE Sep-22.

11
Table 1.8: Market Share of the service providers in total rural subscriber base

No. of Total No. of Rural Percentage Market share

Service Provider Subscribers Subscribers of Rural of Rural
(in millions) (in millions) subscribers subscribers

Reliance Jio 427.62 184.61 43.17% 35.48%

Bharti Airtel 370.62 175.02 47.22% 33.64%

Vodafone Idea Ltd 249.82 123.71 49.52% 23.78%

BSNL 116.45 36.88 31.67% 7.09%

MTNL 5.35 0.04 0.66% 0.01%

Tata Teleservices 1.58 0.03 2.06% 0.01%

Quadrant 0.30 0.02 6.83% 0.004%

Reliance Com. 0.16 0.00 0.26% 0.00%

Total 1,171.92 520.30 44.40 100

1.13 M/s Vodafone Idea Ltd is the telecom service provider with highest proportion
of rural telephone subscribers of 49.52% followed by Bharti Airtel of 47.22% to
their total telephone subscribers at the end of Sep-22.

12
 Section B : Wireless Service
Table 1.9: List of Wireless Access Service Providers currently providing service

[As on 30th September, 2022]

Sl.No. Service Provider Licensed Service Areas

1 Bharti Airtel Ltd All India
2 Reliance Jio Infocom Ltd All India
3 Vodafone Idea Ltd All India
4 BSNL All India (except Delhi & Mumbai)
5 MTNL Delhi & Mumbai

Reliance Communications Ltd All India (except Assam & NE)

6

Source : DoT website

UL Access Services Licensees Virtual Network Operators (VNOs) who are

providing services as on 30th September, 2022

AdPay Mobile Payment India

1 Tamil Nadu including Chennai
Pvt. Ltd
Source : As reported by telecom service providers

1.14 Number of total wireless (Mobile and WLL (F)) subscribers decreased from
1,147.39 million at the end of Jun-22 to 1,145.45 million at the end of Sep-22,
thereby showing a quarterly decline rate of 0.17%. During the quarter, net
decrease of 1.94 million wireless subscribers has been recorded.

1.15 The total wireless subscriber base recorded a Y-O-Y decline rate of 1.76% in
QE Sep-22 over the same quarter in the previous year.

1.16 Wireless Teledensity in the country decreased from 83.27% at the end of June-
22 to 82.94% at the end of Sep-22.

13
 Chart 1.6: Wireless Subscriber Base and Teledensity

Table 1.10: Wireless Subscriber Base & Tele-density - Rural & Urban

Subscriber Base (million) Tele-density (%)

Quarter ending
Rural Urban Rural Urban
Sep-21 528.13 637.89 59.11 134.26
Dec-21 521.28 633.34 58.28 132.68
Mar-22 517.86 624.23 57.85 130.17
Jun-22 521.90 625.49 58.24 129.82
Sep-22 518.31 627.14 57.79 129.56

1.17 Number of Rural Wireless subscribers decreased from 521.90 million at the
end of Jun-22 to 518.31 million at the end of Sep-22 however, number of urban
wireless subscribers increased from 625.49 million to 627.14 million during
the quarter. Quarterly growth rates of Rural and Urban wireless subscriptions
are -0.69% and 0.26% respectively during QE Sep-22.

1.18 The share of rural wireless subscription decreased from 45.49% to 45.25% in
total wireless subscription during QE Sep-22.
14
 Chart 1.7: Wireless Market Share - Rural & Urban

Table 1.11: Growth in Wireless Subscriber base

Service Subscriber Base (millions) Rate of Market Market
Provider Net Growth Share Share
Jun-22 Sep-22 Jun-22 Sep-22
Additions
Reliance Jio 413.01 419.97 6.96 1.68% 36.00% 36.66%

Bharti Airtel 362.97 364.22 1.25 0.35% 31.63% 31.80%

Vodafone
256.65 249.13 -7.51 -2.93% 22.37% 21.75%
Idea Ltd
BSNL 111.52 109.35 -2.17 -1.94% 9.72% 9.55%

MTNL 3.24 2.77 -0.47 -14.51% 0.28% 0.24%

Reliance
0.003 0.003 0.00 -3.20% 0.0003% 0.0003%
Com.
Total 1,147.39 1,145.45 -1.94 -0.17% 100 100

1.19 M/s RJIL Limited is the market leader with a wireless subscriber base of 419.97
million which translates into market share of 36.66% w.r.t total wireless
subscriber base. M/s Bharti Airtel Ltd. is at 2nd position with a total subscriber
base of 364.22 million and market share of 31.80%.

15
1.20 In terms of net additions during QE Sep-22, except M/s Reliance Jio and M/s
Bharti Airtel Limited, all service providers have showed negative growth in their
wireless subscribers.

Table 1.12: Service Area wise Wireless Subscriber base

Subscriber base (in million)

Service Area Net Rate of
Jun-22 Sep-22
Additions change (%)
Andhra Pradesh 83.21 82.69 -0.52 -0.63%
Assam 24.11 24.44 0.33 1.37%
Bihar 88.95 90.92 1.97 2.22%
Delhi 53.00 53.06 0.06 0.11%
Gujarat 67.37 66.60 -0.77 -1.15%
Haryana 27.12 26.75 -0.38 -1.39%
Himachal Pradesh 9.78 9.80 0.02 0.19%
Jammu & Kashmir 11.75 12.07 0.32 2.69%
Karnataka 65.21 65.73 0.52 0.80%
Kerala 42.88 42.69 -0.20 -0.46%
Madhya Pradesh 77.27 76.80 -0.46 -0.60%
Maharashtra 92.34 91.75 -0.59 -0.64%
Mumbai 34.17 33.84 -0.33 -0.97%
North East 11.97 12.13 0.16 1.33%
Orissa 32.81 33.07 0.26 0.79%
Punjab 36.35 35.82 -0.53 -1.46%
Rajasthan 63.13 63.34 0.21 0.33%
Tamil Nadu 78.96 77.95 -1.02 -1.29%
U.P.(E) 101.72 100.76 -0.96 -0.95%
U.P.(W) 64.48 64.23 -0.25 -0.39%
Kolkata 23.81 23.89 0.08 0.35%
West Bengal 56.98 57.13 0.14 0.25%
All India 1,147.39 1,145.45 -1.94 -0.17%

16
 Table 1.13: Service Area wise Wireless Rural-Urban Subscriber base

Subscriber base (in million)

Service Area % of Rural
Total Rural Urban
Subscribers
Andhra Pradesh 82.69 40.91 41.78 49.47
Assam 24.44 15.43 9.01 63.14
Bihar 90.92 60.19 30.73 66.20
Delhi 53.06 1.78 51.28 3.36
Gujarat 66.60 26.39 40.21 39.63
Haryana 26.75 11.92 14.83 44.56
Himachal Pradesh 9.80 6.46 3.34 65.88
Jammu & Kashmir 12.07 5.95 6.12 49.29
Karnataka 65.73 25.88 39.85 39.37
Kerala 42.69 19.02 23.67 44.56
Madhya Pradesh 76.80 34.70 42.11 45.18
Maharashtra 91.75 42.27 49.47 46.08
Mumbai 33.84 1.10 32.74 3.25
North East 12.13 6.29 5.84 51.87
Orissa 33.07 21.79 11.28 65.88
Punjab 35.82 12.07 23.75 33.69
Rajasthan 63.34 33.98 29.36 53.65
T.N. (incl. Chennai) 77.95 23.08 54.87 29.61
U.P.(E) 100.76 61.86 38.90 61.39
U.P.(W) 64.23 30.62 33.61 47.68
Kolkata 23.89 1.57 22.33 6.56
West Bengal 57.13 35.06 22.07 61.37
All India 1,145.45 518.31 627.14 45.25

1.21 Detailed table on service provider wise wireless subscriber base in each
service area is at Annexure-1.1.

17
 Table 1.14 : Service Area wise Wireless Tele-density

As on 30th June, 2022 As on 30th September, 2022

Service Area Rural Tele- Urban Total Tele- Rural Tele- Urban Tele- Total Tele-
density (%) Tele-density density (%) density (%) density (%) density(%)
(%)
A.P. 76.87 112.40 91.35 75.95 111.97 90.69
Assam 50.78 161.62 67.93 51.34 163.26 68.70
Bihar 42.42 117.19 54.02 43.13 119.69 55.02
Delhi - - 251.25 - - 250.35
Gujarat 73.01 114.67 93.40 71.61 113.21 92.02
Haryana 69.03 120.55 90.51 68.19 117.87 88.98
H.P. 96.20 438.33 131.41 96.58 435.68 131.50
J&K 60.15 141.72 84.92 61.68 145.05 87.05
Karnataka 69.92 130.74 96.74 68.70 133.52 97.36
Kerala 204.70 90.10 119.95 208.28 88.79 119.29
M.P. 42.43 127.88 66.70 41.73 127.42 66.10
Maharashtra
(incl. 67.44 133.4 99.37 66.35 132.22 98.46
Mumbai)*
North East 60.63 106.75 76.45 61.17 107.99 77.30
Orissa 60.42 134.01 74.22 60.65 135.65 74.76
Punjab 69.02 172.18 114.23 67.51 169.69 112.38
Rajasthan 58.10 134.95 78.48 57.35 137.07 78.52
Tamil Nadu 63.83 132.66 100.81 63.79 129.98 99.43
Uttar Pradesh
(incl. 50.80 119.65 67.66 49.75 120.07 66.99
UPE&UPW)*
West Bengal
(incl. 57.72 121.07 80.92 57.90 120.92 81.04
Kolkata)*
All India 58.24 129.82 83.27 57.79 129.56 82.94
* Population data/projections are available state-wise only.

Notes:
1. Tele-density figures are derived from the subscriber data provided by the operators and the projection of population
from the ‘Report of the Technical Group on Population Projections for India and States 2011 – 2036’, which is available
under the link https://main.mohfw.gov.in/sites/default/files/ Population%20Projection%20Report%202011-
2036%20-%20upload_compressed_0.pdf
2. Delhi Service area, apart from the State of Delhi, includes wireless subscribers of the areas served by the local
exchanges of Ghaziabad & Noida (in UP) and Gurgaon & Faridabad (in Haryana).
3. Data/information for Andhra Pradesh includes Telengana, Madhya Pradesh includes Chhatishgarh, Bihar includes
Jharkhand, Maharashtra includes Goa, Uttar Pradesh includes Uttarakhand, West Bengal includes Sikkim and
North-East includes Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland & Tripura states.

18
 Table 1.15 : State/UT wise Wireless Subscriber Base

Sl. Wireless Subscribers (in million)

States/UT
No. Total Rural Urban
1 Andhra Pradesh 42.78 24.10 18.68
2 Arunachal Pradesh 1.30 0.78 0.52
3 Assam 24.44 15.43 9.01
4 Bihar 67.61 47.32 20.29
5 Chhattisgarh 19.97 9.66 10.31
6 Goa 2.21 0.79 1.42
7 Gujarat 65.68 26.06 39.62
8 Haryana 32.70 11.97 20.73
9 Himachal Pradesh 9.80 6.46 3.34
10 Jharkhand 23.31 12.87 10.44
11 Karnataka 65.73 25.88 39.85
12 Kerala 42.62 19.00 23.61
13 Madhya Pradesh 56.83 25.04 31.79
14 Maharashtra 123.38 42.58 80.80
15 Manipur 2.34 1.03 1.31
16 Meghalaya 2.46 1.48 0.99
17 Mizoram 1.37 0.62 0.76
18 Nagaland 1.58 0.91 0.67
19 Odisha 33.07 21.79 11.28
20 Punjab 34.15 12.03 22.12
21 Rajasthan 63.34 33.98 29.36
22 Sikkim 0.95 0.57 0.38
23 Tamil Nadu 76.86 22.75 54.11
24 Telangana 39.92 16.81 23.10
25 Tripura 3.08 1.48 1.60
26 Uttar Pradesh 160.08 85.96 74.11
27 Uttarakhand 13.04 6.52 6.53
28 West Bengal 79.55 35.87 43.69
Union Territories
1 Andaman & Nicobar Islands 0.52 0.19 0.32
2 Chandigarh 1.67 0.04 1.63
Dadra and Nagar Haveli and
3 0.92 0.33 0.59
Daman and Diu
4 Delhi 38.97 1.73 37.24
5 Jammu & Kashmir 11.53 5.66 5.88
6 Ladakh 0.53 0.29 0.24
7 Lakshdweep 0.07 0.02 0.05
8 Puduchery 1.09 0.33 0.76
Total 1145.45 518.31 627.14

19
Table 1.16 : State/UT wise Wireless Tele-density

Wireless Tele-density (%)

Sl.No. State/UT
Total Rural Urban
1 Andhra Pradesh 80.59 71.19 97.15
2 Arunachal Pradesh 83.75 67.32 131.70
3 Assam 68.70 51.34 163.26
4 Bihar 53.66 42.80 131.53
5 Chhattisgarh 66.49 44.03 127.22
6 Goa 140.43 204.25 119.57
7 Gujarat 92.31 71.16 114.75
8 Haryana 108.79 68.46 164.82
9 Himachal Pradesh 131.50 96.58 435.68
10 Jharkhand 59.38 44.37 101.86
11 Karnataka 97.36 68.70 133.52
12 Kerala 119.32 208.12 88.82
13 Madhya Pradesh 65.97 40.91 127.49
14 Maharashtra 97.94 65.53 132.47
15 Manipur 72.83 47.43 126.06
16 Meghalaya 73.81 55.76 143.24
17 Mizoram 111.18 110.79 111.51
18 Nagaland 70.80 74.29 66.57
19 Odisha 74.76 60.65 135.65
20 Punjab 111.44 67.31 173.19
21 Rajasthan 78.52 57.35 137.07
22 Sikkim 137.87 159.85 114.25
23 Tamil Nadu 100.12 63.72 131.76
24 Telangana 104.75 84.00 127.71
25 Tripura 74.54 58.59 99.77
26 Uttar Pradesh 68.21 48.17 131.76
27 Uttarakhand 112.57 87.47 157.77
28 West Bengal 80.45 57.22 120.68
Union Territories
1 Andaman & Nicobar Islands 128.94 86.07 183.71
2 Chandigarh 135.99 - -
Dadra and Nagar Haveli and
3 75.37 141.91 59.53
Daman and Diu
4 Delhi 183.86 - -
5 Jammu & Kashmir 85.04 59.97 142.37
6 Ladakh 177.76 139.12 265.56
7 Lakshdweep 102.47 - -
8 Puduchery 66.85 68.41 66.19
All India Tele-density 82.94 57.79 129.56
20
 Table 1.17 : Rural Wireless Subscriber base and Market Share
(as on 30.09.2022)
Service Total number Rural % of Rural Market Share
Provider of wireless Subscribers subscribers of Rural
Subscribers (in millions) in total Subscribers
(in millions)
Reliance Jio 419.97 184.47 43.92% 35.59%

Bharti Airtel 364.22 175.02 48.05% 33.77%

Vodafone Idea
249.13 123.71 49.66% 23.87%
Ltd
BSNL 109.35 35.08 32.08% 6.77%

MTNL 2.77 0.04 1.28% 0.01%

Reliance Com. 0.003 0.00 0.00% 0.000%

Total 1,145.45 518.31 45.25% 100.00%

Wireless Data Usage

1.22 Volume of total wireless data usage increased from 37,626 PB during Q.E.
June-22 to 40,126 PB during Q.E. September-22 with quarterly growth rate of
6.65%. Out of total data wireless usage, 2G data usage was 66 PB, 3G data
usage was 411 PB and 4G data usage was 39,650 PB during the quarter.

1.23 Total number of wireless data subscribers increased from 806.97 million at the
end of June-22 to 818.98 million at the end of September-22.

1.24 The contribution of 2G, 3G and 4G data usage in total volume of wireless data
usage are about 0.16%, 1.02% and 98.81% respectively during the QE Sep-22.

1.25 Technology-wise trend of growth in volume of wireless data usage is depicted

in the following chart.

21
 Chart 1.8: Trend of technology wise wireless data usase (in PB)

1.26 The following chart depicts the trend of number of wireless data subscribers
and volume of wireless data usage in QE Sep-22.

Chart 1.9: Trend of Wireless data subscribers (million) and volume of

wireless data usage (PB)

22
 Section C : Wireline Service
*Table 1.18 : Service Providers providing Wireline Service

[As on 30th September, 2022]

Sl. Name of the
Area of Operation
No. Service Provider
Andhra Pradesh, Assam, Bihar, Delhi, Gujarat, Haryana, Himachal
Pradesh, Jammu & Kashmir, Karnataka, Kerala, Kolkata, Madhya
1 Bharti Airtel Ltd
Pradesh, Maharashtra, Mumbai, Odisha, Punjab, Rajasthan, Tamil
Nadu including Chennai, UP-East, UP-West and West Bengal.
2 BSNL All India except Delhi & Mumbai
3 MTNL Delhi & Mumbai
Quadrant
4 Punjab
Televentures Ltd.
Andhra Pradesh, Bihar, Delhi, Gujarat, Karnataka, Kerala,
Reliance
Kolkata, Madhya Pradesh. Maharashtra, Mumbai, Odisha, Punjab,
5 Communications
Rajasthan, Tamil Nadu including Chennai, UP-East, UP-West and
Ltd.
West Bengal.

Tata Teleservices Andhra Pradesh, Bihar, Delhi, Gujarat, Haryana, Himachal

Ltd. & Tata Pradesh, Karnataka, Kerala, Kolkata, Madhya Pradesh,
6.
Teleservices Maharashtra, Mumbai, Odisha, Punjab, Rajasthan, Tamil Nadu
(Maharashtra) Ltd including Chennai, UP-East, UP-West and West Bengal.

Andhra Pradesh, Assam, Bihar, Delhi, Gujarat, Haryana, Himachal

Pradesh, Jammu & Kashmir, Karnataka, Kerala, Kolkata, Madhya
7 Vodafone Idea Ltd Pradesh, Maharashtra, Mumbai, North-East, Odisha, Punjab,
Rajasthan, Tamil Nadu including Chennai, UP-East, UP-West and
West Bengal.
Andhra Pradesh, Assam, Bihar, Delhi, Gujarat, Haryana, Himachal
Pradesh, Jammu & Kashmir, Karnataka, Kerala, Kolkata, Madhya
Reliance Jio
8 Pradesh, Maharashtra, Mumbai, North-East, Odisha, Punjab,
Infocomm Ltd.
Rajasthan, Tamil Nadu including Chennai, UP-East, UP-West and
West Bengal.

1.27 Total number of Wireline subscribers increased from 25.57 million at the end
of June-22 to 26.47 million at the end of Sep-22 with quarterly growth rate of
3.54%. Overall Wireline Teledensity in the country increased from 1.86% at the
end of Jun-22 to 1.92% at the end of Sep-22.

1.28 Urban wireline subscriber base increased by 3.73% from 23.60 million at the
end of Jun-22 to 24.48 million at the end of Sep-22. Rural wireline subscription
also increased by 1.26%, from 1.97 million to 1.99 million during the same
period.

23
 Chart 1.10: Wireline Subscriber Base and Tele-density

Table 1.19: Wireline Subscriber Base & Tele-density - Rural & Urban

Subscriber Base
Tele-density (%)
Quarter ending (million)
Rural Urban Rural Urban
Sep-21 1.93 21.20 0.22 4.46

Dec-21 1.93 21.86 0.22 4.58

Mar-22 1.96 22.88 0.22 4.77

Jun-22 1.97 23.60 0.22 4.90

Sep-22 1.99 24.48 0.22 5.06

24
 Table 1.20 : Service Provider wise Wireline Subscriber base
(Rural - Urban) – As on 30.09.2022

Service Subscriber Base Percentage Share of

Provider (million) of Rural Rural
subscribers subscription
Rural Urban Total

BSNL 1.80 5.30 7.10 25.34% 90.23%

Bharti -- 6.40 6.40 -- 0.00%

MTNL -- 2.59 2.59 -- 0.00%

Tata Tele. 0.03 1.55 1.58 2.06% 1.63%

Reliance
0.0004 0.16 0.16 0.26% 0.02%
Com.
Quadrant 0.02 0.28 0.30 6.83% 1.03%
Vodafone
-- 0.69 0.69 -- 0.00%
Idea
Reliance Jio 0.14 7.51 7.65 1.84% 7.08%

Total 1.99 24.48 26.47 7.53% 100.00%

1.29 Detailed table on service provider wise wireline subscriber base in each service
area is at Annexure-1.2.

Chart 1.11: Composition of Wireline Subscriber base - Rural & Urban

25
1.30 Market Share of Rural wireline subscription decreased from 7.70% in QE Jun-
22 to 7.53% in QE Sep-22.

Table 1.21 : Service Provider wise growth in Wireline Subscriber base

Service Subscriber Base (million) Rate of Market Market

Provider change share- share-
Net
Jun-22 Sep-22 (%) Jun-22(%) Sep-22(%)
Addition
Reliance Jio 6.98 7.65 0.67 9.66 27.29 28.91
BSNL 7.20 7.10 -0.10 -1.42 28.17 26.82
Bharti Airtel 6.03 6.40 0.38 6.22 23.58 24.19
MTNL 2.63 2.59 -0.05 -1.76 10.29 9.77
Vodafone
0.67 0.69 0.02 2.90 2.63 2.61
Idea
Tata Tele. 1.59 1.58 -0.01 -0.46 6.20 5.97
Quadrant 0.30 0.30 0.00 1.05 1.17 1.14
Reliance
0.17 0.16 -0.01 -6.84 0.66 0.60
Com
Total 25.57 26.47 0.90 3.54 100 100

Table 1.22: Service Area wise Wireline Subscriber base & Net Additions (in million)

Net Rate of
Service Area Jun-22 Sep-22
Additions Change (%)
Andhra Pradesh 2.09 2.20 0.11 5.13
Assam 0.24 0.25 0.02 6.72
Bihar 0.47 0.56 0.09 18.69
Delhi 3.97 4.06 0.09 2.28
Gujarat 1.09 1.10 0.01 0.65
Haryana 0.36 0.39 0.03 9.27
Himachal Pradesh 0.13 0.13 0.01 4.78
Jammu & Kashmir 0.30 0.32 0.02 7.59
Karnataka 2.78 2.93 0.16 5.70
Kerala 1.31 1.33 0.02 1.59
26
 Net Rate of
Service Area Jun-22 Sep-22
Additions Change (%)
Madhya Pradesh 1.12 1.16 0.04 3.56
Maharashtra 1.41 1.41 -0.01 -0.43
Mumbai 3.21 3.21 0.00 0.04
North East 0.18 0.19 0.01 6.06
Orissa 0.34 0.36 0.02 5.07
Punjab 1.01 1.04 0.03 3.40
Rajasthan 0.73 0.77 0.04 4.80
Tamil Nadu 2.40 2.47 0.07 3.02
U.P.(E) 0.61 0.66 0.05 8.20
U.P.(W) 0.64 0.67 0.03 5.10
Kolkata 0.78 0.81 0.03 4.17
West Bengal 0.40 0.44 0.03 8.42
All India 25.57 26.47 0.90 3.54

1.31 Bihar service area showed maximum growth of 18.69% and only Maharashtra
service area showed decline of 0.43% in their wireline subscriber base during
the quarter ending Sep-22.

Table 1.23: Service Area wise Wireline Rural-Urban

Subscriber Base (in million)
Service Area Total Rural Urban % of Rural
Subscribers Subscribers Subscribers Subscribers
Andhra Pradesh 2.20 0.19 2.00 8.78
Assam 0.25 0.02 0.23 8.29
Bihar 0.56 0.04 0.53 6.40
Delhi 4.06 0.00 4.06 0.05
Gujarat 1.10 0.07 1.03 6.21
Haryana 0.39 0.06 0.33 15.53
Himachal Pradesh 0.13 0.05 0.08 37.29
Jammu & Kashmir 0.32 0.01 0.31 4.24
Karnataka 2.93 0.11 2.83 3.67

27
 Service Area Total Rural Urban % of Rural
Subscribers Subscribers Subscribers Subscribers
Kerala 1.33 0.64 0.69 48.08
Madhya Pradesh 1.16 0.02 1.13 2.12
Maharashtra 1.41 0.14 1.27 9.79
Mumbai 3.21 0.01 3.20 0.27
North East 0.19 0.01 0.18 7.55
Orissa 0.36 0.04 0.32 10.09
Punjab 1.04 0.11 0.93 10.73
Rajasthan 0.77 0.05 0.72 6.51
Tamil Nadu 2.47 0.27 2.20 10.91
U.P.(E) 0.66 0.02 0.64 3.50
U.P.(W) 0.67 0.03 0.64 4.43
Kolkata 0.81 0.00 0.81 0.00
West Bengal 0.44 0.09 0.34 21.54
All India 26.47 1.99 24.48 7.53

1.32 Kerala service area has the maximum share 48.08% of rural wireline subscriber
in its total wireline subscriber base at the end of Sep-22.

28
 Table 1.24: Service Area wise Wireline Tele-density

As on 30th June, 2022 As on 30th September, 2022

Service Area Rural Tele- Urban Tele- Total Tele- Rural Tele- Urban Tele- Total Tele-
density (%) density (%) density (%) density (%) density (%) density (%)
Andhra Pradesh 0.35 5.12 2.29 0.36 5.37 2.41
Assam 0.07 3.93 0.66 0.07 4.18 0.71
Bihar 0.02 1.73 0.29 0.03 2.05 0.34
Delhi - - 18.81 - - 19.15
Gujarat 0.18 2.91 1.52 0.19 2.91 1.52
Haryana 0.33 2.41 1.19 0.35 2.62 1.30
Himachal Pradesh 0.77 10.02 1.72 0.75 10.97 1.80
Jammu & Kashmir 0.15 6.74 2.15 0.14 7.26 2.31
Karnataka 0.28 8.99 4.12 0.29 9.47 4.35
Kerala 6.82 2.57 3.67 7.03 2.60 3.73
Madhya Pradesh 0.03 3.32 0.96 0.03 3.43 1.00
Maharashtra
0.24 7.21 3.63 0.22 7.19 3.62
(incl. Mumbai)*
North East 0.14 3.08 1.15 0.14 3.26 1.22
Orissa 0.11 3.65 0.77 0.10 3.87 0.81
Punjab 0.61 6.46 3.17 0.63 6.66 3.27
Rajasthan 0.08 3.22 0.91 0.08 3.36 0.95
Tamil Nadu 0.74 5.06 3.06 0.74 5.22 3.15
(incl. Chennai)
Uttar Pradesh
0.03 1.99 0.51 0.03 2.12 0.54
(incl. UPE & UPW)*
West Bengal
0.14 2.97 1.18 0.15 3.13 1.24
(incl. Kolkata)*
All India 0.22 4.90 1.86 0.22 5.06 1.92

* Population data/projections are available state-wise only

Note: - 1. Tele-density figures are derived from the subscriber data provided by the operators and projection of
population from the ‘Report of the Technical Group on Population Projections for India and States 2011 –
2036’, which is available under the link https://main.mohfw.gov.in/sites/default/files/
Population%20Projection%20Report%202011-2036%20-%20upload_compressed_0.pdf
2. Data/information for Andhra Pradesh includes Telengana, Madhya Pradesh includes
Chhatishgarh, Bihar includes Jharkhand, Maharashtra includes Goa, Uttar Pradesh includes Uttarakhand,
West Bengal includes Sikkim and North-East includes Arunachal Pradesh, Manipur, Meghalaya, Mizoram,
Nagaland & Tripura states.

29
Table 1.25: State/UT wise Wireline Subscriber base

Sl. Wireline Subscribers (in million)

States/UT
No. Total Rural Urban
1 Andhra Pradesh 1.15 0.14 1.01
2 Arunachal Pradesh 0.02 0.004 0.01
3 Assam 0.25 0.02 0.23
4 Bihar 0.30 0.03 0.27
5 Chhattisgarh 0.26 0.01 0.25
6 Goa 0.07 0.02 0.05
7 Gujarat 1.09 0.07 1.03
8 Haryana 0.54 0.06 0.48
9 Himachal Pradesh 0.13 0.05 0.08
10 Jharkhand 0.26 0.01 0.25
11 Karnataka 2.93 0.11 2.83
12 Kerala 1.33 0.64 0.69
13 Madhya Pradesh 0.89 0.02 0.88
14 Maharashtra Incl. Mumbai 4.55 0.13 4.42
15 Manipur 0.04 0.003 0.04
16 Meghalaya 0.04 0.002 0.04
17 Mizoram 0.03 0.001 0.03
18 Nagaland 0.02 0.001 0.02
19 Odisha 0.36 0.04 0.32
20 Punjab 0.84 0.11 0.73
21 Rajasthan 0.77 0.05 0.72
22 Sikkim 0.006 0.0002 0.01
23 Tamil Nadu 2.41 0.26 2.16
24 Telangana 1.05 0.05 1.00
25 Tripura 0.04 0.004 0.03
26 Uttar Pradesh (UPE+UPW) 1.27 0.04 1.24
27 Uttarakhand 0.24 0.02 0.22
28 West Bengal Incl. Kolkata 1.20 0.08 1.13
Union Territories
1 Andaman & Nicobar Islands 0.04 0.02 0.02
2 Chandigarh 0.20 0.002 0.20
Dadra and Nagar Haveli and
3 0.006 0.002 0.004
Daman and Diu
4 Delhi 3.73 0.0003 3.73
5 Jammu & Kashmir 0.32 0.01 0.30
6 Ladakh 0.004 0.001 0.003
7 Lakshdweep 0.004 0.002 0.002
8 Puduchery 0.06 0.01 0.05
Total 26.47 1.99 24.48
30
Table 1.26: State/UT wise Wireline Tele-density
Wireline Tele-density
Sl.No. State/UT
Total (%) Rural (%) Urban (%)
1 Andhra Pradesh 4.14 0.57 10.42
2 Arunachal Pradesh 1.17 0.37 3.48
3 Assam 0.71 0.07 4.18
4 Bihar 0.24 0.02 1.77
5 Chhattisgarh 0.88 0.04 3.14
6 Goa 4.19 4.48 4.10
7 Gujarat 1.54 0.18 2.98
8 Haryana 1.80 0.36 3.81
9 Himachal Pradesh 1.80 0.75 10.97
10 Jharkhand 0.67 0.03 2.48
11 Karnataka 4.35 0.29 9.47
12 Kerala 3.73 7.01 2.60
13 Madhya Pradesh 1.04 0.02 3.52
14 Maharashtra Incl. Mumbai 3.61 0.20 7.25
15 Manipur 1.31 0.14 3.76
16 Meghalaya 1.29 0.08 5.97
17 Mizoram 2.47 0.11 4.40
18 Nagaland 0.92 0.04 1.98
19 Odisha 0.81 0.10 3.87
20 Punjab 2.74 0.61 5.71
21 Rajasthan 0.95 0.08 3.36
22 Sikkim 0.87 0.06 1.73
23 Tamil Nadu 3.15 0.73 5.25
24 Telengana 2.76 0.26 5.52
25 Tripura 0.89 0.15 2.05
26 Uttar Pradesh (UPE + UPW) 0.54 0.02 2.20
27 Uttarakhand 2.05 0.21 5.39
28 West Bengal incl. Kolkata 1.22 0.12 3.11
Union Territories
1 Andaman & Nicobar Islands 8.94 7.57 10.68
2 Chandigarh 16.68 225.80 16.51
Dadra and Nagar Haveli and
0.52 0.87 0.43
3 Daman and Diu
4 Delhi 17.59 0.27 17.67
5 Jammu & Kashmir 2.33 0.13 7.36
6 Ladakh 1.23 0.54 2.81
7 Lakshdweep 5.87 159.30 3.60
8 Puduchery 3.49 2.07 4.09
Total 1.92 0.22 5.06

31
Public Call Offices (PCO)

1.33 Total number of PCOs in the country decreased from 61,427 at the end of Jun-
22 to 57,125 at the end of Sep-22. Detailed table of service provider wise PCOs
is available at Annexure-1.3.

Chart 1.12: Trend of Number of PCOs

1.34 Number of PCOs continued show declining trend over the year. It has recorded
a overall quarterly decline rate of 7% and on Y-O-Y basis decline rate of 30.10%
at the QE Sep-22.

Table 1.27: Rate of change & Market share of PCOs

Service Rate of Market share (%)

Jun-22 Sep-22
Provider change (%) (Sep-22)
BSNL 42,257 38,955 -7.81 68.19

MTNL 14,906 13,931 -6.54 24.39

Bharti 3,861 3,861 0.00 6.76

Quadrant 403 378 -6.20 0.66

Total 61,427 57,125 -7.00 100%

32
Village Public Telephones (VPTs)

1.35 There are 5,93,731 inhabited villages in India as per census 2001. During the
Q.E. Sep-22, there are 68,606 villages having Village Public Telephones (VPTs).

1.36 Number of VPTs remained same i.e. 68,606 at the end of Sep-22 as were at the
end of Jun-22.

1.37 As per the information received in TRAI, at the end of Sep-22, only M/s BSNL
was providing VPT in the country. Service area wise detailed table of VPT is
available at Annexure-1.4.

Chart 1.13: Trend of number of VPTs

33
 Section D: Internet Service

1.38 This section summarizes information submitted by internet service providers

for the quarter ending Sep-22. Part-I consists of information of Internet service
(narrowband+broadband), Part-II consists of broadband service and Part-III
covers narrowband service.

Part-I: Internet Service (broadband + narrowband)

1.39 As per reports received from 860 operators as compared to 675 operators in
last quarter, total number of internet subscribers increased from 836.86
million at the end of Jun-22 to 850.95 million at the end of Sep-22 with
quarterly growth rate of 1.68%. Out of total 850.95 million internet
subscribers, 815.93 million were broadband subscribers and 35.01 million
were narrowband subscribers.

1.40 Wired Internet subscribers increased from 28.73 million at the end of Jun-22
to 30.82 million at the end of Sep-22 with quarterly growth rate of 7.27%.
Wireless Internet subscribers increased from 808.13 million at the end of Jun-
22 to 820.14 million at the end of Sep-22 with quarterly growth rate of 1.48%.

1.41 The number of Broadband subscribers increased from 800.94 million at the
end of Jun-22 to 815.93 million at the end of Sep-22 with quarterly growth rate
of 1.87%. Number of Narrowband subscribers declined from 35.92 million at
the end of Jun-22 to 35.01 million at the end of Sep-22 with quarterly decline
rate of 2.52%.

34
 Table 1.28: Trend of Internet subscriber base

Mode of Access

Wireless Subscribers (in million) Total

Segment Wired Subscribers
Fixed Wireless Mobile Total
Subscribers (Wi-Fi, Wi-Max, (in million)
(in million)
Wireless Wireless
Radio & VSAT) (Phone + Dongle)
Jun-22 Sep-22 Jun-22 Sep-22 Jun-22 Sep-22 Jun-22 Sep-22 Jun-22 Sep-22

Broadband 28.71 30.79 1.10 1.15 771.13 783.99 772.23 785.14 800.94 815.93

Narrowband 0.02 0.02 0.01 0.01 35.89 34.98 35.90 34.99 35.92 35.01

Total 28.73 30.82 1.11 1.16 807.02 818.98 808.13 820.13 836.86 850.95

1.42 The following charts present the composition of Internet Subscribers by mode
of access and composition of Broadband & Narrowband subscription as on 30TH
September, 2022.

Chart 1.14: Composition of Internet subscription

1.43 Out of total internet subscribers, 96.24% subscribers are using Mobile devices
for access of internet service. Wired internet subscribers are only 3.62% in total
internet subscribers at the end of September-22.

35
 Chart 1.15 : Composition of Broadband & Narrowband subscription

1.44 Out of total internet subscribers, 95.89% subscribers are using broadband for
access of internet.

1.45 Share of private internet service providers in total internet subscriber base is
97%, at QE Sep-22. The following charts present the composition of market
share of PSUs and Private Internet service providers.

Chart 1.16 : Market share of PSUs and Private Internet Service Providers

36
1.46 The urban/rural break up of internet subscribers are as per the following table:

Table 1.29: Service Area wise Break up of Rural-Urban internet subscriber base
(in millions)

Total Total
Telecom Service Narrowband Broadband
(Sep-22) (Jun-2022)
Area
Rural Urban Rural Urban Rural Urban Rural Urban
Andhra Pradesh 1.30 1.23 26.43 34.91 27.73 36.14 27.70 35.30
Assam 0.37 0.16 9.75 6.23 10.12 6.39 9.87 6.32
Bihar 1.96 0.59 37.90 22.23 39.86 22.82 38.92 22.10
Delhi 0.25 5.80 0.51 42.79 0.77 48.59 0.79 47.30
Gujarat 0.46 0.61 16.24 34.55 16.69 35.16 16.67 34.78
Haryana 0.30 0.42 7.73 9.79 8.03 10.21 8.06 10.44
Himachal Pradesh 0.09 0.08 3.71 2.28 3.80 2.35 3.67 2.29
Jammu & Kashmir 0.13 0.09 4.05 4.93 4.18 5.01 4.05 4.86
Karnataka 1.07 1.97 17.48 30.09 18.55 32.06 18.38 30.77
Kerala 0.52 0.45 14.16 16.12 14.68 16.57 14.29 16.37
Kolkata 0.04 0.58 1.23 16.30 1.27 16.88 1.24 16.64
Madhya Pradesh 0.90 0.69 23.46 33.59 24.36 34.28 24.19 33.51
Maharashtra 1.20 1.02 29.40 40.94 30.61 41.96 30.35 41.36
Mumbai 0.01 1.22 1.04 27.76 1.05 28.98 1.04 28.82
North East 0.13 0.11 4.61 4.42 4.73 4.52 4.66 4.38
Orissa 0.47 0.16 13.70 7.30 14.17 7.46 14.02 7.22
Punjab 0.29 0.51 8.38 17.17 8.67 17.68 8.58 17.42
Rajasthan 0.72 0.70 20.62 22.99 21.34 23.69 21.39 23.12
Tamil Nadu 0.77 1.35 15.02 39.46 15.80 40.81 15.67 40.81
UP (East) 2.35 0.86 35.43 28.91 37.77 29.77 36.90 28.73
UP (West) 0.88 0.70 17.51 25.54 18.39 26.24 18.04 25.80
West Bengal 1.19 0.34 20.07 19.20 21.26 19.54 20.83 19.23
15.39 19.62 328.43 487.51 343.82 507.13 339.30 497.56
Grand Total
35.01 815.93 850.95 836.86

The information is compiled based on the reports being received from the Internet Service Providers.

37
 Table 1.30: State/UT wise Break up of Rural-Urban internet subscriber base (in millions)
Total
Narrowband Broadband
S.No. State(s) (Sep 2022)
Rural Urban Rural Urban Rural Urban
1 Andhra Pradesh 0.79 0.69 15.46 15.51 16.25 16.20
2 Arunachal Pradesh 0.01 0.01 0.44 0.32 0.46 0.33
3 Assam 0.37 0.16 9.75 6.23 10.12 6.39
4 Bihar 1.65 0.40 28.84 14.62 30.49 15.02
5 Chattisgarh 0.18 0.16 7.00 8.00 7.18 8.16
6 Goa 0.05 0.05 0.63 1.28 0.68 1.33
7 Gujarat 0.45 0.61 16.00 34.20 16.46 34.80
8 Haryana 0.30 0.42 7.78 12.87 8.08 13.29
9 Himachal Pradesh 0.09 0.08 3.71 2.28 3.80 2.35
10 Jharkhand 0.31 0.19 9.05 7.61 9.37 7.80
11 Karnataka 1.07 1.97 17.48 30.09 18.55 32.06
12 Kerala 0.49 0.45 14.14 16.11 14.63 16.56
13 Madhya Pradesh 0.72 0.53 16.46 25.59 17.18 26.12
14 Maharashtra incl. Mumbai 1.17 2.18 29.81 67.39 30.98 69.57
15 Manipur 0.02 0.02 0.83 1.22 0.85 1.24
16 Meghalaya 0.03 0.02 1.13 0.68 1.16 0.70
17 Mizoram 0.01 0.01 0.45 0.64 0.46 0.65
18 Nagaland 0.02 0.02 0.86 0.62 0.88 0.64
19 Odisha 0.47 0.16 13.70 7.30 14.17 7.46
20 Punjab 0.29 0.49 8.34 16.38 8.63 16.87
21 Rajasthan 0.72 0.70 20.62 22.99 21.34 23.69
22 Sikkim 0.02 0.00 0.35 0.36 0.37 0.36
23 Tamil Nadu incl. Chennai 0.77 1.34 14.79 39.05 15.55 40.39
24 Telangana 0.51 0.54 10.97 19.41 11.49 19.95
25 Tripura 0.04 0.03 0.89 0.97 0.93 1.00
26 Uttar Pradesh (UPE+UPW) 3.13 1.44 48.96 53.27 52.09 54.72
27 Uttarakhand 0.10 0.12 3.98 4.55 4.08 4.67
28 West Bengal incl. Kolkata 1.20 0.91 20.76 34.91 21.96 35.82
Union Territories
1 Andaman & Nicobar Islands 0.00 0.00 0.20 0.23 0.20 0.24
2 Chandigarh 0.00 0.01 0.04 0.79 0.04 0.81
Dadar & Nagar Haweli (incl.
3 0.00 0.01 0.23 0.35 0.24 0.36
Daman & Diu)
4 Delhi 0.25 5.80 0.46 36.34 0.71 42.14
5 Jammu & Kashmir 0.13 0.08 3.88 4.90 4.02 4.98
6 Ladakh 0.00 0.00 0.17 0.03 0.17 0.04
7 Lakshdweep 0.03 0.00 0.02 0.00 0.05 0.00
8 Puduchery 0.01 0.01 0.24 0.42 0.24 0.42
Total 15.39 19.62 328.43 487.51 343.82 507.13
Grand Total 35.01 815.93 850.95

38
 Table 1.31: Internet Subscriber Base and Market Share of top 10 Service
Providers
No. of
Share
S.No ISP Subscribers
(%)
(In million)
1 Reliance Jio Infocomm Ltd 426.80 50.16
2 Bharti Airtel Ltd. 245.25 28.82
3 Vodafone Idea Ltd 135.16 15.88
4 Bharat Sanchar Nigam Ltd. 28.43 3.34
5 Atria Convergence Technologies Pvt. Ltd. 2.14 0.25
6 Hathway Cable And Datacom Limited 1.13 0.13
7 ONEOTT iNTERTAINMENT LIMITED 1.10 0.13
8 YOU Broadband India Ltd. 0.86 0.10
9 GTPL Broadband Pvt. Ltd. 0.78 0.09
10 Excitel Broadband Pvt. Ltd. 0.77 0.09
Total of Top 10 ISPs 842.43 99
Others 8.52 1
Grand Total 850.95 100

1.47 Reliance Jio holds the top position with 50.16% of market share of internet
subscribers followed by Bharti Airtel Ltd with 28.82% at the QE Sep-22. M/s
Vodafone Idea Ltd held the third position in respect of internet subscriber base
with market share of 15.88%.

1.48 Out of total 860 internet service providers, top 10 Service Providers together
hold 99% of total internet subscriber base at the
QE Sep-22. Detailed table of number of internet subscriber base (broadband
and narrowband) of all the service providers is available at Annexure-1.5.

1.49 The following chart depicts the internet subscriber base of top ten Internet
Service Providers (ISPs) in the QE Sep-22.

39
 Chart 1.17 : Subscriber base of top ten ISPs

1.50 Out of total 30.82 million wired internet subscribers, Reliance Jio Infocomm
Ltd holds 22.16% market share with 6.83 million subscribers, followed by
Bharti with 5.27 million subscribers.

Chart 1.18 : Composition of Wired Internet subscribers

40
1.51 In wireless internet segment, Reliance Jio holds 51.21% market share with
419.97 million subscribers followed by Bharti Airtel Ltd with 29.26% and
239.99 million wireless internet subscribers at the QE Sep-22.

Chart 1.19 : Composition of Wireless Internet subscription

Chart 1.20 : Technology trend for Wireless Internet Access

41
 Chart 1.21: Technology trend for Wired Internet Access

1.52 Top five service areas in terms of internet subscriptions (wired+wireless) are
Maharashtra 72.56 million, U.P.(East) 67.55 million, Andhra Pradesh 63.88
million, Bihar 62.68 million and Madhya Pradesh 58.64 million.

42
 Table 1.32 : Service Area wise number of Internet Subscribers per 100
population at the end of Sep-22

Internet Subscribers No. of Internet subscribers

Service Area (in million) per 100 population
Rural Urban Total Rural Urban Total
Andhra Pradesh 27.73 36.14 63.88 51.49 96.86 70.05
Assam 10.12 6.39 16.50 33.66 115.75 46.39
Bihar 39.86 22.82 62.68 28.56 88.88 37.93
Delhi 0.77 48.59 49.35 - - 232.86
Gujarat 16.69 35.16 51.86 45.29 99.01 71.65
Haryana 8.03 10.21 18.24 45.93 81.14 60.67
Himachal Pradesh 3.80 2.35 6.15 56.79 306.55 82.52
Jammu & Kashmir 4.18 5.01 9.20 43.37 118.86 66.35
Karnataka 18.55 32.06 50.61 49.25 107.41 74.96
Kerala 14.68 16.57 31.25 160.78 62.16 87.33
Madhya Pradesh 24.36 34.28 58.64 29.30 103.74 50.47
Maharashtra 30.61 41.96 72.56
48.42 114.08 80.43
Mumbai 1.05 28.98 30.03
North East 4.73 4.52 9.26 46.01 83.66 58.98
Orissa 14.17 7.46 21.63 39.45 89.69 48.89

Punjab 8.67 17.68 26.35 48.49 126.32 82.67

Rajasthan 21.34 23.69 45.02 36.01 110.59 55.82
Tamil Nadu 15.80 40.81 56.61 43.65 96.69 72.21

UP (East) 37.77 29.77 67.55

30.21 92.77 45.55
UP (West) 18.39 26.24 44.63
Kolkata 1.27 16.88 18.15
35.62 99.21 58.97
West Bengal 21.26 19.54 40.80

Total 343.82 507.13 850.95 38.33 104.77 61.62

* Population data/projections are available state-wise only.

Notes:
1. No. of total internet subscribers per 100 population is derived from the subscriber data provided by the operators and
the and the projection of population from the ‘Report of the Technical Group on Population Projections for India and
States 2011 – 2036’, which is available under the link https://main.mohfw.gov.in/sites/default/files/
Population%20Projection%20Report%202011-2036%20-%20upload_compressed_0.pdf
2. Data/information for Andhra Pradesh includes Telengana, Madhya Pradesh includes Chhatishgarh, Bihar includes
Jharkhand, Maharashtra includes Goa, Uttar Pradesh includes Uttarakhand, West Bengal includes Sikkim and
North-East includes Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland & Tripura states.
43
Table 1.33 : State/UT wise number of Internet Subscribers per 100 population
at the end of Sep-22
Total Subscribers (In million) Tele-density (%)
S.N. State(s)
Rural Urban Total Rural Urban Total
1 Andhra Pradesh 16.25 16.20 32.44 47.99 84.24 61.12
2 Arunachal Pradesh 0.46 0.33 0.79 39.40 83.48 50.65
3 Assam 10.12 6.39 16.50 33.66 115.78 46.39
4 Bihar 30.49 15.02 45.51 27.58 97.34 36.12
5 Chattisgarh 7.18 8.16 15.34 32.75 100.65 51.08
6 Goa 0.68 1.33 2.00 174.98 111.88 127.43
7 Gujarat 16.46 34.80 51.26 44.93 100.80 72.05
8 Haryana 8.08 13.29 21.37 46.21 105.65 71.09
9 Himachal Pradesh 3.80 2.35 6.15 56.79 306.54 82.51
10 Jharkhand 9.37 7.80 17.17 32.28 76.14 43.73
11 Karnataka 18.55 32.06 50.61 49.25 107.41 74.96
12 Kerala 14.63 16.56 31.19 160.19 62.31 87.33
13 Madhya Pradesh 17.18 26.12 43.30 28.06 104.75 50.26
14 Maharashtra 30.98 69.57 100.55 47.67 114.06 79.81
15 Manipur 0.85 1.24 2.09 39.17 119.79 65.22
16 Meghalaya 1.16 0.70 1.86 43.82 101.14 55.64
17 Mizoram 0.46 0.65 1.11 82.44 96.08 89.93
18 Nagaland 0.88 0.64 1.51 72.02 63.25 68.05
19 Odisha 14.17 7.46 21.63 39.45 89.69 48.89
20 Punjab 8.63 16.87 25.51 48.29 132.11 83.22
21 Rajasthan 21.34 23.69 45.03 36.01 110.60 55.82
22 Sikkim 0.37 0.36 0.74 104.35 110.04 107.09
23 Tamil Nadu incl. Chennai 15.55 40.39 55.94 43.57 98.35 72.88
24 Telangana 11.49 19.95 31.43 57.40 110.26 82.49
25 Tripura 0.93 1.00 1.93 36.69 62.64 46.74
Uttar Pradesh
26 52.09 54.72 106.80 29.19 97.28 45.51
(UPE+UPW)
27 Uttarakhand 4.08 4.67 8.75 54.79 112.81 75.50
28 West Bengal incl. Kolkata 21.96 35.82 57.78 35.04 98.94 58.43
Union Territories
Andaman & Nicobar
1 0.20 0.24 0.44 88.52 134.96 108.91
Islands
2 Chandigarh 0.04 0.81 0.84 - - 68.77
Dadar & Nagar Haweli
3 0.24 0.36 0.60 100.94 36.41 48.81
(incl. Daman & Diu)
4 Delhi 0.71 42.14 42.85 - - 202.19
5 Jammu & Kashmir 4.02 4.98 9.00 42.57 120.65 66.33
6 Ladakh 0.17 0.04 0.20 79.62 38.44 67.03
7 Lakshdweep 0.05 0.00 0.06 - - 82.61
8 Puduchery 0.24 0.42 0.67 49.91 36.97 40.83
Total 343.82 507.13 850.95 38.33 104.77 61.62
44
ISP Connectivity

1.53 The International Internet bandwidth owned by various service providers is

reported to be 33,607 Gbps during the quarter ending Sep-22 as compared to
34,486 Gbps during the previous quarter.

Public WiFi Hotspot

1.54 A public Wi-Fi hotspot is an area where you can access Wi-Fi enabled internet.
These areas are usually created in places such as malls, coffee shops, airports,
stadiums, and parks to name a few. This report also includes information on
Public Wi-Fi Hotspots, as on 30th September 2022, available at Annexure-1.6.

Internet Telephony

1.55 As per the reports received from 13 service providers, providing Internet
Telephony services, the total outgoing minutes of usage for internet telephony
decreased from 98.31 million minutes at the end of Jun-22 to 91.36 million
minutes at the end of Sep-22. List of Internet Telephony Service providers is
available at Annexure-1.7.

Chart 1.22 : Trends in MOU for Internet Telephony

45
Part-II : Broadband Service (Download Speed >=512 Kbps)

1.56 The total number of broadband subscribers increased from 800.94 million at
the end of Jun-22 to 815.93 million at the end of Sep-22. Out of which number
of wired broadband subscribers are 30.79 million and wireless broadband
subscribers are 785.14 million.

1.57 Top five broadband (wired+wireless) service providers in term of subscribers

are Reliance Jio 426.80 million, Bharti Airtel 225.09 million, Vodafone Idea Ltd
123.20 million, BSNL 25.62 million and Atria Convergence 2.14 million.

1.58 In wired broadband segment, Reliance Jio Infocomm Ltd. holds 22.18% market
share with 6.83 million subscribers followed by Bharti Airtel Ltd. with 5.27
million subscribers in QE Sep-22.

1.59 In wireless broadband segment, Reliance Jio holds 53.49% market share with
419.97 million subscribers followed by Bharti Airtel Ltd 28% with 219.82
million subscribers in QE Sep-22.

1.60 Top five service areas in respect of broadband subscriptions at Q.E. Sep-22 are
Maharashtra 70.34 million, U.P.-East 64.34 million, Andhra Pradesh 61.35
million, Bihar 60.13 million and Madhya Pradesh 57.06 million.

Chart 1.23 : Composition of Broadband subscription – Technology wise

46
1.61 Mobile Device Users (dongle+phone) constitute 96.09% of total broadband
subscribers at the end of Sep-22.

Part-III : Narrowband Service (Download Speed <512 Kbps)

1.62 Total number of narrowband subscribers decreased from 35.92 million at the
end of Jun-22 to 35.01 million at the end of Sep-22 with the quarterly decline
rate of 2.52%. Out of 35.01 million narrowband subscribers, Wired
Narrowband subscribers are 0.02 million and Wireless Narrowband
subscribers are 34.99 million.

1.63 The top five narrowband (wired+wireless) service providers in term of

subscriber base are Bharti Airtel 20.16 million, Vodafone Idea Ltd 11.96
million, BSNL 2.81 million, MTNL 0.05 million and YOU Broadband India Ltd.
0.01 million at the end of Sep-22.

1.64 In wired narrowband segment, YOU Broadband India Ltd. hold 61.69% market
share with 0.014 million subscribers followed by TENG Network solution Pvt.
Ltd. with 0.002 million subscribers.

1.65 In wireless narrowband segment, Bharti Airtel holds 57.62% market share with
20.16 million subscribers followed by Vodafone Idea Ltd with 11.96 million
subscribers.

Chart 1.24 : Composition of Narrowband subscription –

Technology wise

47
Section E : Other Value Added Services - PMRTS & VSAT
Public Mobile Radio Trunk Services (PMRTS)

1.66 The subscriber base of PMRTS decreased from 66,048 at the end of Jun-22 to
65,823 at the end of Sep-22 with quarterly decline rate of 0.34%.

Table 1.34 : PMRTS Subscriber base - Service Provider wise

Subscriber Subscriber % Growth in

Sl. Name of the Service Net
Base as on Base as on subscribers in
No Provider Addition
30.06.2022 30.09.2022 QE Sep-22
Arya Omnitalk Radio
1 Trunking Services Pvt. 54,004 53,795 -209 -0.39
Ltd.
2 Procall Ltd. 4,178 4,218 40 0.96

3 Quick Call 1,973 1,895 -78 -3.95

4 Inative Networks Pvt Ltd 1,820 1,825 5 0.27

5 Smartalk Pvt Ltd 1,601 1,570 -31 -1.94

Bhilwara Telenet Services
6 876 882 6 0.68
Pvt Ltd
7 Wiwanet Solutions Pvt Ltd 1,046 1,046 0 0.00
Airtalk Solutions &
8 550 592 42 7.64
Services Pvt Ltd
Total 66,048 65,823 -225 -0.34

1.67 Detailed table on Service Area wise subscriber base of PMRTS as on 30th
September, 2022 is available at Annexure-1.8.

48
 Chart 1.25 : Number of PMRTS subscribers & Rate of Growth (%)

Very Small Aperture Terminal (VSAT)

1.68 The total number of VSAT subscribers decreased from 2,76,971 at the end of
Jun-22 to 2,65,505 at the end of Sep-22. Net decrease during the quarter has
been 11,466 at the decline rate of 4.14%.

Chart 1.26 : Number of VSAT Subscribers & Rate of Growth (%)

49
 Table 1.35 : VSAT Service Providers currently providing service & their
subscriber base

Subscriber base at the

%age Market
Sr. Name of Service Quarter ending Net
Growth Share (%)
No Providers Addition
Sep-22
Jun-22 Sep-22
Hughes
1 192,889 182,003 -10,886 -5.64 68.55
Communications Ltd.
2 Nelco Ltd. 74,782 74,441 -341 -0.46 28.04

3 BSNL 6,577 6,387 -190 -2.89 2.41

4 HCL Comnet 63 0 -63 -100% 0.00
5 Infotel Satcom 2,610 2,624 14 0.54 0.99
Cloudcast Digital
6 (eartwhile Planetcast 50 50 0 0.00 0.02
Media Services)
Total 2,76,971 2,65,505 -11,466 -4.13 100

1.69 Hughes Communications Ltd. is the market leader having 182,003 subscribers
with market share of 68.55% followed by Nelco Ltd. having 74,441 subscribers
with market share of 28.04% at the end of Sep-22.

1.70 In term of net addition except Infotel Satcom all other service providers have
registered decline in their VSAT subscribers during this quarter.

50
 Chapter 2 :
Revenue and Usage
Wireless Services

------------------------------------------------------------------------------------------------------------
• For all the parameters, Metros indicate data for Delhi, Mumbai & Kolkata. Data for Chennai
service area has been included in Circle A, as part of TN.
• ARPU arrived after adjusting interconnect usage charges and roaming settlement charges.
• The data contained in this section covers the licensees, who have been providing service during
the entire period from 1st July, 2022 to 30th September, 2022 in the various service areas.

51
 Table 2.1: Key Indicators – Wireless Services

QoQ %age YoY %age

Parameter Sep-22 Jun-22 Sep-21
change change

Share of Prepaid (%) 92.43% 92.74% 94.21% -0.33% -1.89%

Incoming MOU per
447.31 456.93 413.28 -2.11% 8.24%
subscriber per month
Outgoing MOU per
446.74 456.64 413.66 -2.17% 8.00%
subscriber per month
No. of Outgoing SMS per
12.79 14.31 14.71 -10.63% -13.10%
subscriber per month
Average Revenue Per User
137.31 133.55 108.16 2.81% 26.96%
(ARPU) per month (Rs.)

2.1 The following chart presents % break-up of outgoing minutes from Home
Service Area (HSA) in the QE Sep-22.

Chart 2.1: % Break-up of Outgoing minutes from Home Service Area

(HSA)

% Inter-circle to All India

other wireless % Intra-circle to
10.93% % ILD wireline
% Inter-circle to 0.01% 0.55%
own wireless
9.86% % Intra-circle to
own wireless
% Inter-circle to
38.48%
wireline
0.19%

% Intra-circle to
other wireless
39.97%

2.2 The following chart presents pre-paid subscribers as a % of total subscribers

as on the last day of the respective quarters for various categories of circles.

52
 Chart 2.2: Proportion of prepaid subscribers

100%
95%
90%

95.86%
95.96%
85%

92.91%
92.39%

92.79%
92.82%

92.74%
80%

92.43%
75%

78.56%
77.59%
70%
65%
60%
Circle A Circle B Circle C Metros All India
Jun-22 Sep-22

Note: Based on subscriber figures as on the last day of the quarter.

2.3 The Market share of pre-paid segment has decreased from 92.74% at the end
of June-2022 to 92.43% at the end of September- 2022.

2.4 The ARPU per month (all India blended) increased from Rs. 133.55 in Q.E.
June- 2022 to Rs. 137.31 in Q.E. September- 2022 with quarterly growth rate
of 2.81%. Year-on-Year basis, ARPU per month increased by 26.96% in this
quarter. The ARPU for private service providers increased by 2.27% from Rs.
142.88 in Q.E. June-2022 to Rs.146.13 in Q.E. September-2022 and for PSUs
(BSNL/MTNL) increased by 11.83% from Rs. 50.97 in Q.E. June–2022 to Rs.
57.00 in Q.E. September-2022

2.5 The ARPU per month for the pre-paid segment is Rs. 132.91 and the ARPU per
month for the post-paid segment is Rs. 192.50 for Q.E. September- 2022.

2.6 The following table presents the ARPU per month for various categories of
circles and various platforms for payment viz. post-paid and pre-paid.

53
 Table 2.2: Monthly ARPU – Wireless Services in QE Sep-22

ARPU per month (in Rs.)

Circle Category
Post-paid Pre-paid Blended
Circle A 231.80 154.37 160.04
Circle B 173.05 122.73 124.79
Circle C 177.33 127.85 131.39
Metros 170.21 107.09 120.90
All India 192.50 132.91 137.31
All private SPs 196.53 141.88 146.13
BSNL/MTNL 118.44 54.54 57.00

2.7 The following table presents the composition of ARPU per month for QE
Sep-22.

Table 2.3: Composition of ARPU per month - Wireless Services

Revenue (excl.
Share of total
S. service tax) per
Item revenue from
No. subscriber per
subscribers
month (in Rs.)
1 Usage from Home Service Area
1.1. Rental Revenue 0.80 0.6%
1.2. Revenue from calls 14.90 10.5%
1.3. Revenue from SMS 0.23 0.2%
1.4. Revenue from data usage 121.41 85.2%
1.5. Revenue from other VAS 1.52 1.1%
1.6. Other revenue 2.48 1.7%
2 Usage outside Home Service Area
2.1. Revenue from out-roamers 1.19 0.8%
3 Total revenue from subscribers (1+2) 142.53 100%
Net inter-operator settlement charges
4 -5.22
receivable *
5 Net Revenue (ARPU) per month (3+4) 137.31
* includes Interconnect Usages Charges and roaming settlement charges
#There is a difference in ARPU calculated by TRAI and the figures published by TSPs in their financial statements. This is because each TSP has a different
methodology to calculate the ARPU. For example, one of the TSPs calculated ARPU by dividing the service revenue by the average number of subscribers during the
quarter. Another TSP calculated ARPU by dividing operating revenue as given in the P&L account for the quarter by the average subscriber base for the current and
previous quarters. Further, TRAI calculates ARPU per month as Quarterly Revenue adjusted for interconnect usage charges and roaming settlement charges divided
by average subscribers during the quarter for its own regulatory analysis. Therefore, the different methods result in a TRAI ARPU figure being less than what a TSP
would declare in its quarterly financial results or presents to investors/Credit rating agencies.

54
2.8 From the above table, it may be seen that the net inter-operator settlement
charges payable (Rs.5.22) accounted for 3.66% of the total revenue from
subscribers in the Q.E. September- 2022.

2.9 On all-India average, the overall MOU per subscriber per month decreased by
2.14% from 914 in Q.E. June-2022 to 894 in Q.E. September-2022.

2.10 The following table presents the total MOU (usage from, and outside, the home
service area) per subscriber per month for various categories of circles and
various platforms for payment viz. post-paid and pre-paid during Q.E. Sep-22.

Table 2.4: MOU per subscriber per month - QE Sep-22

MOU per subscriber per month

Post-paid Pre-paid Blended

Circle
Total MOU

Total MOU

Total MOU
Incoming

Incoming

Incoming
Outgoing

Outgoing

Outgoing
category
MOU

MOU

MOU

MOU

MOU

MOU
Circle A 284 264 548 412 408 820 403 397 800
Circle B 349 334 683 448 456 905 444 451 896
Circle C 423 380 802 565 590 1155 555 575 1130
Metro 198 174 371 500 458 958 434 396 830
All India 295 272 567 459 461 920 447 447 894

2.11 overall ratio of incoming MOUs and outgoing MOUs for the Q.E. Sep- 2022 is
50:50.

2.12 Average number of Outgoing SMS per subscriber per month is 13 in Q.E.
September-2022. The following table presents the outgoing SMS usage (usage
from and outside, the home service area) per subscriber per month for various
categories of circles and various categories of subscribers viz. post-paid and
pre-paid during Q.E. September-2022.

55
Table 2.5: No. of Outgoing SMS per subscriber per month during QE Sep-22

Circle Outgoing SMS per subscriber per month

category Post-paid Pre-paid Blended
Circle A 21 13 14
Circle B 11 11 11
Circle C 15 16 16
Metro 10 11 11
All India 15 13 13

Chart 2.3 : Minutes of Usage by Out-roamers as a % of Total Minutes of

Usage during Q.E. Sep-2022

Minutes of
usage by
outroamers
(outside HSA)
9.73%

Minutes of
usage from
HSA
90.27%

56
 Chart 2.4: Outgoing SMS Usage by Out-roamers as a % of Total No. of
Outgoing SMS Usage during Q.E. Sep-2022

Outgoing SMS
usage by
outroamers
(outside HSA)
8.53%

Outgoing SMS
usage from
HSA
91.47%

2.13 The following table presents the percentage break-up of outgoing minutes of
usage from home service area between various categories of termination
networks in the Q.E. Sep-22.

Table 2.6: % Break-up of Outgoing minutes from Home Service Area (HSA) during
the Q.E. Sep-2022

% % % % % %
Intra- Intra- Intra- Inter- Inter- Inter-
Category circle circle circle to circle circle to circle to % ILD
to to own other to own other
wireline wireless wireless wireline wireless wireless

Circle A 0.55 40.80 44.58 0.16 6.55 7.34 0.02

Circle B 0.53 37.57 40.93 0.17 9.71 11.08 0.01

Circle C 0.44 41.34 34.03 0.19 12.05 11.95 0.00

Metros 0.90 28.06 31.91 0.37 17.75 20.98 0.04

All India 0.55 38.48 39.97 0.19 9.86 10.93 0.01

57
2.14 The following chart presents the share of outroamers (who had availed
roaming services) as a percentage of total subscribers during Q.E. Sep-22.

Chart 2.5: % Share of outroamers as a percentage of total subscribers

during Q.E. Sep–2022

% subscribers
who availed
roaming
services during
the quarter,
19.38%
% subscribers
who did not
avail roaming
services during
the quarter,
80.62%

2.15 The usage pattern of outroamers i.e. usage from outside the home service
area shows that incoming minutes accounts for 47.25% of the total minutes
of usage by outroamers in Q.E. September- 2022 as against 47.26% in the
Q.E. June-2022. The chart given below presents the break-up of minutes of
usage of outroamers.

Chart 2.6: % Break-up of minutes of usage (MOU) of out-roamers

(usage from outside the Home Service Area)

Outgoing - ISD
per sub.
0.02%

Outgoing - STD
per sub.
35.97% Incoming
minutes per
sub
47.25%

Outgoing -
local per sub.
16.77%

58
2.16 The tariff plans are of bundled nature and the trade-off is generally between
monthly fixed charges and variable (call) charges. Therefore, average revenue
per outgoing minute of usage from Home Service Area (HSA) as defined below
would be a realistic indicator of average tariff levels.

Average Revenue per Outgoing Minute of usage from HSA

Revenue from Calls

=
No. of outgoing minutes from HSA

Table 2.7: Average revenue per outgoing minute from HSA in QE Sep-22
(In Rs. per minute)

Circle Category Postpaid Prepaid Blended

Circle A 0.05 0.04 0.04

Circle B 0.03 0.04 0.04

Circle C 0.01 0.03 0.03

Metros 0.06 0.03 0.03

All India 0.03 0.04 0.04

2.17 All India average revenue per outgoing minute is constant at 0.04 in Q.E
September and Q.E. June- 2022.

59
 Table 2.8: Trends of Key Parameters - Wireless Services

Parameter Sep-21 Dec-21 Mar-22 Jun-22 Sep-22

1. ARPU (Rs. Per month) 108.16 114.16 127.17 133.55 137.31

2. Average revenue Realization
per subscriber per GB wireless 9.53 9.91 10.47 10.29 9.94
data (in Rs.)
3. MOU per subscriber per
827 854 955 914 894
month

4. Outgoing MOU per subscriber per month

4.1 Local (Intra-circle) 312 319 332 342 331

4.2 NLD (inter-circle) 102 108 176 115 115

4.3 ILD 0.05 0.05 0.05 0.05 0.05

5. Average no. of Outgoing
SMS per subscriber per 15 14 13 14 13
month
6. Average revenue per outgoing
0.04 0.04 0.03 0.04 0.04
minute from HSA (in Rs.)

2.18 Service Area wise statistics are available at Annexure-2.1.

60
 Chapter 3 :
Financial Data of Telecom
Service Sector

61
Table 3.1: Gross Revenue (GR), Applicable Gross Revenue (ApGR), Adjusted
Gross Revenue (AGR), License Fee (LF) & Spectrum Charges
QE Sep-21 QE Jun-22 QE Sep-22
Q-O-Q Y-O-Y
Particulars (Rs. in (Rs. in (Rs. in
% Change % Change
Crore) Crore) Crore)
Gross Revenue
67,300 76,408 83,767 9.63 24.47
(GR)
Applicable Gross
-- 73,795 74,713 1.24 --
Revenue (ApGR)
Adjusted Gross
53,510 60,530 61,981 2.40 15.83
Revenue (AGR)
Pass Through
13,790 13,415 13,445 0.22 -2.50
Charges (PTC)
License Fee (LF) 4,271 4,844 4,921 1.60 15.23
Spectrum Usage
1,741 1,999 1,403 -29.84 -19.42
Charges (SUC)

3.1 Gross Revenue (GR) increased by 9.63%, Applicable Gross Revenue (ApGR)
increased by 1.24% and Adjusted Gross Revenue (AGR) increased by 2.40%
during QE Sep-22. On YoY basis GR increased by 24.47% and AGR increased
by 15.83% in QE Sep-22.

3.2 Pass through charges increased by 0.22% in QE Sep-22, however on YoY basis
it decreased by 2.50%.

3.3 Pass-through charges as a percentage of Gross Revenue are 16.05% in QE Sep-

22 as against 17.56% in the previous quarter.

Table 3.2: Service-wise GR, ApGR, AGR, LF, SUC and PTC for QE Sep-22
(in Rs. Crore)

Service GR ApGR AGR LF SUC PTC

Access
68,228.11 50,327.10 60,636.94 4,026.71 1,398.10 10,474.14
Providers
NLD 6,882.46 6,014.59 5,954.23 481.19 - 181.31
ILD 3,592.75 1,882.61 3,403.26 150.61 - 1,613.58
ISP 4,888.19 3,600.99 4,568.13 251.59 - 1,168.94
Others 175.34 155.48 150.44 10.86 4.50 6.58

Total 83,766.85 61,980.77 74,712.99 4,920.96 1,402.60 13,444.56

62
 Chart 3.1: Composition of Adjusted Gross Revenue

3.4 Access services contributed 81.20% of the total Adjusted Gross Revenue of
telecom services. In Access services, Gross Revenue (GR), Applicable Gross
Revenue (ApGR), Adjusted Gross Revenue (AGR), License Fee (LF), Spectrum
Usage (SUC)9 and Pass Through Charges (PTC) increased by 12.34%, 2.51%,
2.71%, 2.71%, -29.92%, and 2.03% respectively in QE Sep-22.

Table 3.3: Access Services - Service Provider wise Adjusted Gross Revenue
(Rs.in Crore)

AGR Q-o-Q Y-o-Y

Service Provider (Rs. in Crore) Growth Growth
Q.E. Sept. Q.E. June. Q.E. Sept. (%) (%)
2021 2022 2022
Reliance Jio 18467.47 21515.88 22192.19 3.14 20.17
Bharti Airtel 14730.85 17140.56 17893.47 4.39 21.47
Vodafone Idea 6337.58 7356.54 7478.73 1.66 18.01
BSNL 1934.73 2177.95 1929.24 -11.42 -0.28
Tata 554.33 533.01 571.83 7.28 3.16
MTNL 331.56 213.67 201.67 -5.62 -39.18
Reliance 53.40 43.11 53.40 23.86 0.00
Quadrant 2.22 6.41 8.82 37.64 297.33

9
Spectrum Usage Charge is payable by the licensees providing mobile access services, as a percentage of their Adjusted
Gross Revenue (AGR).
(Source – DoT License Agreement)

63
 AGR Q-o-Q Y-o-Y
Service Provider (Rs. in Crore) Growth Growth
Q.E. Sept. Q.E. June. Q.E. Sept. (%) (%)
2021 2022 2022
Tata Play
0.00 0.60 1.34 121.84 --
Broadband
Shyam Spectra 0.10 0.10 0.04 -59.94 -59.94
GPX Services 0.00 0.00 0.75 -- --
V-Con Mobile & -
9.57 11.39 -4.38 -145.73
Infra 138.43
Total 42421.82 48999.24 50327.10

3.5 Public Sector Undertakings' share in the Access AGR of telecom services is
4.23% in the QE Sep-22.

Table 3.4: Category-wise share in Adjusted Gross Revenue (AGR)

of Access Services
Category AGR of Access Services for %age share of
QE Sep-22 (in crore) AGR

Metro 5,411.77 10.75

A 19,159.14 38.07

B 18,428.17 36.62

C 7,328.02 14.56

Total 50,327.10 100

Notes: -

1. Figures are un-audited and as submitted by the TSPs.

2. A copy of quarterly Statement(s) of Revenue and Licence Fee and Spectrum Charges filed with the
licensor(DoT) is submitted by Telecom Service Providers to TRAI in reference to TRAI’s Order No.14-
11/2009-FA, dated 9th August, 2010.
3. The figures have been re-grouped wherever considered necessary for analysis purpose.
4. Percentage of contribution of Five TSPs of Public Sector (BSNL, MTNL, Rail Tel, Power Grid, Oil India and
Bharat Broadband) to AGR in NLD Service and two TSPs of Public Sector (BSNL/MTNL) in Access Services
and BSNL in ILD Services.
5. For all the parameters metros indicate data for Delhi, Mumbai and Kolkata. Data for Chennai Service
Area has been included as part of Tamil Nadu

64
Chapter 4 : Quality of
Service (QoS)

65
 Section A: Quality of Service of Cellular Mobile Service
Providers

Table 4.1: QoS Summary - Cellular Mobile Service

Summary of Performance of Service providers against identified

parameters

Performance in respect of
UASL/CMTS Licensees for the
Parameters and Benchmarks
For Quarter For Quarter
S.
Parameters Benchmark Ending Ending
No.
June, 2022 Sept, 2022
Out Of Out
Out Of Out Of
88 Of 88
88 (%) 88 (%)
(Nos.) (Nos.)
I. Network Related Parameters
1 Network Availability
BS Accumulated down-time (not 0.00% 0.00%
(i) ≤ 2% 0 0
available for service) (%age)
Worst affected BSs due to down-
(ii) ≤ 2% 0 0.00% 0 0.00%
time (%age)
2 Connection Establishment (Accessibility)
Call Set-up Success Rate and
Session Establishment Success
(i) Rate for Circuit Switched Voice or ≥ 95% 0 0.00% 0 0.00%
VoLTE as applicable (within
licensee's own network)
SDCCH/ Paging Channel
(ii) Congestion/ RRC Congestion (% ≤ 1% 0 0.00% 0 0.00%
age)
TCH, RAB and E-RAB congestion
(iii) ≤ 2% 0 0.00% 0 0.00%
(%age)
3 Connection Maintenance (Retain ability)
Network QoS DCR Spatial
(i) Distribution Measure [Network_ ≤ 2% 0 0.00% 0 0.00%
QSD (90,90)]
Network QoS DCR Temporal
(ii) Distribution Measure [Network_ ≤ 3% 0 0.00% 0 0.00%
QTD (97,90)]
Connections with good voice
4 quality, Circuit Switched Voice ≥ 95% 0 0.00% 0 0.00%
Quality and VoLTE quality
Point of Interconnection (POI)
Congestion (No. of POIs not
5 ≤ 0.5% 0 0.00% 0 0.00%
meeting the benchmark)
(Averaged over a period of quarter)

66
 Down Link (DL) Packet Drop Rate
6 ≤ 2% 0 0.00% 0 0.00%
or DL-PDR
Up Link (UL) Packet Drop Rate or
7 ≤ 2% 0 0.00% 0 0.00%
UL-PDR
II. Customer Service Quality Parameters
8 Metering and Billing
Metering and billing credibility -
(i) ≤ 0.1% 0 0.00% 0 0.00%
post paid
Metering and billing credibility –
(ii) ≤ 0.1% 0 0.00% 0 0.00%
prepaid
Resolution of billing/charging/ 98% within 4
(iii) 0 0.00% 0 0.00%
validity complaints weeks
Resolution of billing/charging/ 100% within
0 0.00% 0 0.00%
validity complaints 6 weeks
Period of applying credit/ waiver/ within 1
adjustment to customer’s week of
(iv) 0 0.00% 0 0.00%
account from the date of resolution of
resolution of complaints complaint
Response time to the customer
9
for assistance
Accessibility of call centre/
(i) ≥ 95% 2 2.27% 1 1.14%
customer care
% age of calls answered by the
operators (voice to voice) within
(ii) ≥ 95% 8 9.09% 23 26.14%
90
seconds
10 Termination / closure of service
(i) Termination / Closure of service ≤ 7 days 0 0.00% 0 0.00%
Time taken for refund of deposits 100% within 0.00% 0.00%
(ii) 0 0
after closures 60 days

4.1 Comparison of Performance with the last quarter: -

The performance has improved in this quarter as compared to the

previous quarter in respect of the following parameters: -

i. Accessibility of call centre/customer care ≥ 95%

The performance has deteriorated in this quarter, as compared to
the previous quarter, in respect of the following parameters: -

i. %age of calls answered by the operators (voice to voice)

within 90 Seconds

67
 Table 4.2: Parameter wise analysis of non-compliance of service
providers

Performance
Service in QE
Parameter Benchmark Service Area
Provider September
2022 (in %)
Accessibility of call centre/
=> 95% VIL
customer care Kerala 94.98%
Andhra Pradesh 94.89%
Assam 90.31%
Bihar 92.76%
Delhi 92.91%
Gujarat 90.42%
Haryana 93.53%
Himachal Pradesh 93.60%
Jammu &
Kashmir 94.47%
Karnataka 94.97%
Kolkata 85.15%
=> 95% AIRTEL
Maharashtra 93.42%
Percentage of calls
answered by the operators Mumbai 93.16%
(voice to voice) within 90 North East 86.57%
seconds Odisha 93.97%
Punjab 92.62%
Rajasthan 94.14%
Uttar Pradesh
(East) 93.86%
Uttar Pradesh
(West) 93.59%
West Bengal 80.98%
Andhra Pradesh 87.64%
Karnataka 89.48%
=> 95% BSNL Kerala 90.01%
Tamilnadu
including Chennai 92.88%

4.2 The detailed table on Service Provider wise performance of QoS

parameters for Cellular Mobile Services is available at Annexure-4.1.

68
 Section B: Quality of Service of Basic Telephone Service
(Wire Line) Providers

Table 4.3: QoS Summary - Wireline Service

Summary of Performance of service providers against identified parameters

No of license areas where operators not

meeting the benchmarks
Sr.
June, 2022 September, 2022
No. Parameters Benchmark
Out of Out of Out of Out of
104 In 104 In 107 In 107
Nos. %age Nos. In %age
Fault incidences No.
(i) of faults per 100 ≤7 0 0.00% 0 0.00%
subs/month)
% Fault repaired by
next working day (for ≥ 85% 2 1.92% 2 1.87%
urban areas)
(ii)
% Fault repaired
within 5 days (for ≥100% 2 1.92% 2 1.87%
urban areas)
% Fault repaired by
next working day (for ≥ 75% 0 0.00% 1 0.93%
rural and hilly areas)
(iii)
% Fault repaired
within 7 days (for ≥100% 0 0.00% 1 0.93%
rural and hilly areas)
Mean time to Repair
(iv) ≤10Hs 2 1.92% 1 0.93%
(MTTR)
Point of
Interconnection (POI)
(v) Congestion (No. of ≤ 0.5% 0 0.00% 0 0.00%
PoIs not meeting
benchmark)
Metering and Billing
credibility - post-paid ≤ 0.1% 0 0.00% 0 0.00%
(vi)
Metering and Billing
credibility -pre-paid ≤ 0.1% 0 0.00% 0 0.00%
Resolution of
billing/charging 98% within
0 0.00% 0 0.00%
/Credit & validity 4 weeks
complaints
(vii)
Resolution of
100%
billing/charging /
within 6 0 0.00% 0 0.00%
Credit & validity
weeks
complaints

69
 Period of applying 1 week of
credit /waiver/ resolution
(viii) adjustment to 0 0.00% 0 0.00%
of
customer's
complaint
Accessibility of call
centre/ customer care ≥ 95% 0 0.00% 10 9.35%
%age of calls
(ix) answered by the
operators (voice to ≥ 95% 0 0.00% 11 10.28%
voice) within ninety
seconds
Termination / closure
(x) of service <= 7 days 2 1.92% 2 1.87%

Time taken for refund 100%

(xi) of deposits after within 60 4 3.85% 4 3.74%
closures days
NOTE: Most of the SPs have not reported for the parameter “Metering and billing credibility - pre paid”
due to not providing pre-paid service in Basic (Wire line) service.

4.3 The performance has improved in this quarter as compared to the

previous quarter in respect of the following parameters: -

i. Mean time to Repair” (MTTR) ≤10Hs

4.4 The performance has deteriorated in this quarter as compared to the

previous quarter in respect of the following parameters: -

i. % Fault repaired by next working day (for rural and hilly

areas) ≥ 75%
ii. % Fault repaired within 7 days (for rural and hilly areas)
≥100%
iii. Accessibility of call centre/ customer care ≥ 95%
iv. %age of calls answered by the operators (voice to voice) within
ninety seconds ≥ 95%

70
 Table 4.4: Parameter wise analysis of non-compliance of Service
Providers

Service Parameters
Parameter Benchmark Service Area
Provider not met

% of faults repaired For urban areas Delhi 82.88%

by next working day - by next working
Urban day >= 85 Mumbai 52.90%
% of faults repaired For urban areas Delhi 96.26%
within 5 days - Urban >= 100 Mumbai 74.70%

% of faults repaired MTNL

by next working day - >= 75 Mumbai 58.80%
Rural and hilly areas

% of faults repaired
within 7 days- Rural >= 100 Mumbai 82.40%
and hilly areas
Mean Time to Repair
<= 10 hrs Mumbai 47.26
(MTTR)
Andhra Pradesh 87.14%
Assam 82.88%
Bihar 84.81%
Karnataka 84.37%
Kerala 86.11%
Accessibility of call
centre/ customer >= 95% BSNL Kolkata 85.24%
care North East 85.02%
Odisha 81.77%
Tamilnadu
including 87.57%
Chennai
West Bengal 87.20%
AIRTEL Kerala 92.77%
Andhra Pradesh 81.87%
Assam 82.32%
Bihar 81.48%
Percentage of calls Karnataka 80.07%
answered by the Kerala 82.20%
operators (voice to >= 95% Kolkata 82.02%
voice) within ninety BSNL
North East 83.49%
seconds
Odisha 79.01%
Tamilnadu
including 82.48%
Chennai
West Bengal 83.31%
71
Termination / MTNL Mumbai 99.98%
<= 7 days
Closure of service TATA Maharashtra 99.89%
Punjab 99.60%
Time taken for Rajasthan 0.00%
Refund of deposits 100% within 60 BSNL Tamilnadu
after closures- within days including 54.86%
60 days Chennai
MTNL Mumbai 52.38%

4.5 Detailed table containing QoS parameters for all the Wireline Service
Providers is given in Annexure-4.2.

72
 Section C : Quality Of Service Of Service Providers Providing
Broadband Service (WIRELINE)

4.6 There are 806 Service Providers providing broadband (wireline) service
at the end of September, 2022. Total number of broadband (wireline)
subscriber base of all the broadband service providers is 310,93,105
in quarter ending September, 2022 as compared to 287,07,464 in
quarter ending June, 2022.

4.7 Out of 806 broadband service providers providing broadband (wireline)

service, only 84 service providers are having subscriber base more
than 10,000 subscribers and share 97.34% of total subscriber base in
this quarter. The total number of broadband subscribers (wireline) of
service providers having more than 10,000 subscriber base, has
increased from 280,72,052 at the end of June, 2022 (for 77 service
providers) to 302,66,534 at the end of September, 2022 (for 84 service
providers).

4.8 This report covers performance of 84 broadband service providers’ vis-

à-vis the QoS benchmarks prescribed by TRAI. The summary of
performance of the service providers who have not met the
benchmarks in this quarter and performance of previous quarter is
given in the table below: -

73
 Table 4.5: Summary of Performance of Broadband Service Providers
against identified parameters

S. Parameters Benchmarks Quarter Ending Quarter Ending

No June, 2022 September, 2022
Out of Out of Out of Out of
120 120 118 118
1 Service Provisioning/ 100% in =<
Activation Time 15 working
days
1.2 %age of connections provided 100% 1 0.83% 1 0.85%
within 15 days of registration of
demand
2 Faults Repair/ Restoration time
2.2 % of faults repaired by next >90% 1 0.83% 2 1.69%
working day
2.3 % of faults repaired within 3 =>99% 1 0.83% 3 2.54%
working day
3 Billing Performance
3.3 %age of bills disputed <2% 0 0.00% 0 0.00%
3.4 %age of complaints resolved 100% within 0 0.00% 0 0.00%
within 4 weeks 4 weeks
3.5 %age of cases to whom refund of 100% within 2 1.67% 2 1.69%
deposits is made within 60 days 60 days
of closures
4 Response Time to the Customer for assistance
4.2 %age of calls answered by >60% 0 0.00% 0 0.00%
operator (Voice to voice) within
60 sec
4.3 %age of calls answered by >80% 2 1.67% 1 0.85%
operator (Voice to voice) within
90 sec
5 Bandwidth utilisation/throughput
5.2 No. of Intra network links 0 0 0.00% 0 0.00%
having Bandwidth utilisation
>90% during peak hours
(TCBH)
5.4 No. of Upstream links for 0 0 0.00% 0 0.00%
International connectivity
having bandwidth utilisation
>90% during peak hours
(TCBH)
5.7 % International bandwidth <90% 0 0.00% 0 0.00%
utilization during peak hours
(TCBH) (Enclose MRTG)

74
 S. Parameters Benchmarks Quarter Ending Quarter Ending
No June, 2022 September, 2022
Out of Out of Out of Out of
120 120 118 118
5.8 Broadband Connection Speed >80% 0 0.00% 0 0.00%
available (download) from ISP
node to user
6 Service Availability/Uptime (for all users) in %age

6.3 Service availability /uptime (for >98% 0 0.00% 0 0.00%

all users) in %age
7 Packet loss (for wired <1% 0 0.00% 0 0.00%
broadband access) in %age
8 Network latency (for wired broadband access)
8.1 User reference point at POP/ISP <120ms 0 0.00% 0 0.00%
Gateway node to (IGSP/NIXI)
8.2 User reference point at ISP <350ms 0 0.00% 0 0.00%
Gateway node to International
nearest NAP port abroad
(terrestrial)
8.3 User reference point at ISP <800ms 0 0.00% 0 0.00%
Gateway node to International
nearest NAP port abroad
(satellite)

75
 Table 4.6: Parameter-wise analysis of non-compliance of QoS
benchmarks for Broadband Service Providers

S.No. Parameters Bench- Service LSA Perfor-

marks Provider mance
1 Service % age of 100% Mahanagar All India 96.05%
Provisioning/ connections Telephone
Activation provided within Nigam Ltd.
Time 15 days of
registration of
demand
2 Fault Repair/ % of faults >90% Mahanagar All India 72.09%
Restoration repaired by next Telephone
Time working day Nigam Ltd.
(>90%) Tata Gujarat 83.04%
Teleservices
Limited
% of faults =>99% Mahanagar All India 79.05%
repaired within 3 Telephone
working day Nigam Ltd.
Tata Andhra 98.61%
Teleservices Pradesh
Limited Gujarat 93.75%
3 Billing %age of cases to 100% Bharat All India 96.58%
Performance whom refund of within Sanchar
deposits is made 60 days Nigam Ltd.
within 60 days of Mahanagar All India 75.67%
closures Telephone
Nigam Ltd.
4 Response %age of calls >80% Atria All India 74.93%
Time to the answered by Convergence
Customer for operator (Voice to Technologies
assistance voice) within 90 Ltd.
sec

4.9 Detailed table containing QoS parameters for all the Broadband
Service Providers is given in Annexure-4.3.

76
 Chapter 5 :
Performance of Cable
TV, DTH and Radio
Broadcasting Services

77
 Table 5.1: Key Parameters - Broadcasting & Cable TV Services

S.No Parameter Jun-22 Sep-22

Number of Private satellite TV channels
permitted by the Ministry of Information
1 and Broadcasting (MIB) for uplinking only/ 892* 885*
downlinking only/both uplinking and
downlinking
Number of Pay TV Channels as reported by
2 347 353
broadcasters
Total number of Multi System Operators
(MSOs), who have been granted Permanent
3 Registration (for 10 years) by Ministry of I&B 1756# 1750#
for providing Cable TV services through
Digital Addressable Systems
Number of FM Radio Stations (excluding All
4 388 388
India Radio)
5 Number of pay DTH Operators 4 4
Number of Operational Community Radio
6 366 374
Stations
Number of total active Subscribers with pay
7 67.04 65.58
DTH operators (in million)
* https://new.broadcastseva.gov.in/digigov-portal-web-app/webHP? requestType=
ApplicationRH&actionVal=userInformationSystem&screenId=2 (uploaded on 07.11.2022)

# Source- https://mib.gov.in/all_broadcasting_documents

A. Satellite TV Channels

5.1 A total of approximately 885 private satellite TV channels have been

permitted by the Ministry of Information and Broadcasting (MIB) for
uplinking only/downlinking only/both uplinking & downlinking. The
total number of satellite TV channels is depicted in Chart 5.1. Further,
the permission-wise number of permitted satellite TV channels is given
in the Table 5.2.

78
 Chart5.1- : Number of Satellite TV channels in India

Source: Ministry of I&B (broadcastseva.gov.in)

Table 5.2: Permission-wise number of permitted satellite TV channels

Type of Number of Remarks

Permission channels
TV channels uplinked from India
Uplinking only 13
but downlinked abroad only
TV channels uplinked from abroad
Downlinking only 67
but downlinked only in India
Both Uplinking & TV channels uplinked from India
805
downlinking and also downlinked only in India
Total 885

Out of 885 permitted satellite TV channels, 872 channels are

available for downlinking in India.

Pay TV Channels

5.2 As per the reporting done by broadcasters in pursuance of the Tariff

Order dated 3rd March 2017 as amended, out of 872 permitted satellite
TV channels which are available for downlinking in India, there are 353
satellite pay TV channels as on 30th September 2022. Out of 353 pay
channels, 254 are SD satellite pay TV channels and 99 are HD satellite
pay TV channels. A list of pay TV channels offered by broadcasters for

79
 subscribers as reported to TRAI is attached as Annexure-5.1. Apart
from these pay channels reported to TRAI, all other channels, available
for downlinking in India, are considered as Free to Air (FTA) channels.
Chart-5.2 depicts total number of Pay satellite TV channels and FTA
satellite TV channels available for downlinking in India during last one
year. Chart-5.3 depicts total number of SD satellite Pay TV channels
and HD satellite Pay TV channels during last one year.

Chart5.2: Number of Pay and FTA channels available for

downlinking in India

Chart 5.3 : Numbers of SD satellite pay TV channels and HD satellite

pay TV channels

80
 B. Cable TV Sector

5.3 As on 30th September 2022, there are 1750 MSOs registered with MIB.
As per the data reported by MSOs and HITS operator, there are 12
MSOs & 1 HITS operator who have subscriber base greater than one
million. A list of such major MSOs and HITS operators is attached as
Annexure 5.2. Details of subscriber base of major MSO and HITS
Operators (greater than one million) are given in following Table 5.3:-

Table 5.3: Subscriber base of major MSOs/HITS operators at the end of

September, 2022 (more than one million subscribers)

Total Active Subscriber

Base (includes subscribers
Sl.
Name of the operator who have been inactive or
No. temporarily suspended for
not more than last 90 days)
1. GTPL Hathway Ltd 84,73,832
2. Siti Networks Ltd 69,92,219
3. Hathway Digital Ltd 55,71,761
4. Den Networks Ltd 42,89,919
5. Thamizhaga Cable TV Communication Pvt Ltd 38,00,767
6. Kerala Communicators Cable Ltd 31,29,712
7. Tamil Nadu Arasu Cable TV Corporation Ltd 24,42,762
8. NXT Digital Ltd (HITS) 23,56,744
9. KAL Cables Pvt. Ltd 20,25,733
10. Fastway Transmissions Pvt Ltd 19,04,855
11. V K Digital Network Pvt. Ltd 18,11,545
12. NXT Digital Ltd (Cable TV) 13,15,446
13. Asianet Digital Network Pvt. Ltd 10,92,369

C. Direct-to-Home (DTH) Sector

5.4 Since its introduction in the year 2003, Indian DTH service have
displayed a phenomenal growth. During the quarter ending 30th
September, 2022, there were 4 pay DTH service providers in India. A
list of DTH Operators is attached as Annexure 5.3.

81
5.5 Pay DTH has attained total active subscriber base of around 65.58
million. This is in addition to the subscribers of the DD Free Dish (free
DTH services of Doordarshan). The total active subscriber base has
decreased from 67.04 million in June 2022 to 65.58 million in
September, 2022.

5.6 Quarterly growth in the DTH sector in terms of the total active
subscriber base and market share of DTH operators in terms of
percentage of total active subscribers during the quarter ending
30th September 2022 is depicted in the following charts: -

Chart 5.4: - Total active subscriber base of pay DTH sector

(in millions)

Pay DTH Total Active Subscriber base (in million)

75.00

70.00 68.89 68.52

66.92 67.04 65.58
65.00

60.00

55.00

50.00

Source : As reported by DTH service providers

Chart 5.5 : Market share of DTH Operators

Source : As reported by DTH service providers

82
D. IPTV

As per information provided by the Ministry of Information and

Broadcasting (MIB), as on 30.09.2022, there are 23 IPTV Operators.
A list of such IPTV Operators is attached as Annexure 5.4. At
present, M/s Andhra Pradesh State Fibernet Ltd has reported a
subscriber base of 6,19,284 at the end of September 2022.

E. FM Radio Services

5.7 Apart from the radio channels operated by All India Radio – the public
broadcaster, as per the data reported by FM Radio operators to TRAI,
as on 30th September 2022, there are 388 operational private FM
Radio channels in 113 cities operated by 36 private FM Radio
operators. A list of 113 existing cities with operational private FM
radio channels in India, as on 30th September, 2022 is placed at
Annexure 5.5. The following chart 5.6 depicts the quarterly growth
in private FM Radio stations.

Chart 5.6 : Number of Private FM Radio channels

83
5.8 The advertisement revenue reported by FM Radio operators during
the quarter ending 30th September 2022 in respect of 388 private FM
Radio channels is Rs.385.86 crore as against Rs.345.12 crore in
respect of 388 private FM Radio channels for the previous quarter
i.e. 30th June 2022.

Chart 5.7: Details of Advertisement Revenue submitted by the

private FM Radio broadcasters

F. Community Radio

5.9 As on 30th September 2022, 374 Community Radio stations are

operational. The quarterly growth in the number of operational
community radio stations during last one year is depicted in the
following chart 5.8.

84
Chart 5.8: Number of operational Community Radio Stations

85
Annexures

86
 Annexure 1.1: Wireless Subscriber Base
Bharti Airtel
Vodafone Idea Reliance Com. BSNL MTNL Reliance Jio Total
(including Tata Teleservices)
Service Area
Net
Jun-22 Sep-22 Jun-22 Sep-22 Jun-22 Sep-22 Jun-22 Sep-22 Jun-22 Sep-22 Jun-22 Sep-22 Jun-22 Sep-22
Additions
Andhra Pradesh 13356859 12491955 31538725 31774350 9012485 8797156 29304929 29629059 8,32,12,998 8,26,92,520 -520478
Assam 2410870 2264284 10201674 10438124 3250243 3313824 8246878 8423085 2,41,09,665 2,44,39,317 329652
Bihar 10101469 9959642 38301968 39367223 5587868 5669094 34958257 35927758 8,89,49,562 9,09,23,717 1974155
Delhi 16425147 16616495 16258221 16438020 202 198 2151291 1691594 18169458 18315529 5,30,04,319 5,30,61,836 57517
Gujarat 23835491 23266733 11622248 11252833 64 57 5510968 5293414 26404219 26786692 6,73,72,990 6,65,99,729 -773261
Haryana 7796890 7729482 6202510 6314298 18 13 4731997 4724280 8392903 7977956 2,71,24,318 2,67,46,029 -378289
Himachal Pradesh 539042 521480 3323745 3368664 92 92 2722613 2613363 3195547 3296501 97,81,039 98,00,100 19061
Jammu & Kashmir 416947 414420 5792073 5870318 0 0 827217 832966 4714476 4949686 1,17,50,713 1,20,67,390 316677
Karnataka 7473709 7668092 30777403 30920839 615 601 6759194 6576460 20198583 20565682 6,52,09,504 6,57,31,674 522170
Kerala 15278510 14990802 7798383 7821693 157 152 10319550 10115577 9485240 9758480 4,28,81,840 4,26,86,704 -195136
Madhya Pradesh 19544985 18318854 15281659 15342537 0 0 5818909 5628013 36620014 37513234 7,72,65,567 7,68,02,638 -462929
Maharashtra 27756584 26351731 20429513 20547335 0 0 6618575 6386783 37530857 38459608 9,23,35,529 9,17,45,457 -590072
Mumbai 11702577 11440567 9525925 9390935 1214 1197 1088510 1078159 11853986 11931328 3,41,72,212 3,38,42,186 -330026
North East 1076669 1023214 5733657 5780529 0 0 1410265 1389461 3749449 3936541 1,19,70,040 1,21,29,745 159705
Orissa 1727691 1677824 11181653 11302188 36 32 6296889 6330453 13603769 13759487 3,28,10,038 3,30,69,984 259946
Punjab 8345197 7640310 12000312 12053572 115 113 5184123 5054814 10821536 11072338 3,63,51,283 3,58,21,147 -530136
Rajasthan 10891351 10609215 22005978 22111587 169 161 6441357 6390012 23792866 24227583 6,31,31,721 6,33,38,558 206837
Tamil Nadu 17654593 17445195 27100431 27160209 291 272 9919677 9605054 24289215 23735924 7,89,64,207 7,79,46,654 -1017553
UP(E) 20159319 19609019 37292054 36164407 0 0 10800275 10371737 33468171 34611274 10,17,19,819 10,07,56,437 -963382
UP(W) 18406223 17878479 18661342 18692418 9 8 5790363 5709997 21619720 21944303 6,44,77,657 6,42,25,205 -252452
Kolkata 6080093 5993135 5703819 5687241 0 0 2158452 2172368 9869978 10041779 2,38,12,342 2,38,94,523 82181
West Bengal 15665406 15221878 16235000 16421417 172 157 2361967 2379097 22720643 23102745 5,69,83,188 5,71,25,294 142106
Total 25,66,45,622 24,91,32,806 36,29,68,293 36,42,20,737 3,154 3,053 11,15,22,987 10,93,53,923 32,39,801 27,69,753 41,30,10,694 41,99,66,572 1,14,73,90,551 1,14,54,46,844 -1943707

87
 Annexure 1.2: Wireline Subscriber Base
Sl.
Service Area Bharti Airtel Reliance Com. Quadrant Tata Tele. MTNL BSNL Vodafone Idea Reliance Jio Total
No Net
Additions
Jun-22 Sep-22 Jun-22 Sep-22 Jun-22 Sep-22 Jun-22 Sep-22 Jun-22 Sep-22 Jun-22 Sep-22 Jun-22 Sep-22 Jun-22 Sep-22 Jun-22 Sep-22

1 Andhra Pradesh 365092 388080 20731 20247 156504 154615 679728 676698 72645 75155 794850 882035 20,89,550 21,96,830 1,07,280
2 Assam 12084 14230 0 0 0 0 106288 107865 2820 2730 114293 126474 2,35,485 2,51,299 15,814
3 Bihar 0 45704 9 9 8356 8947 162445 161267 1890 1980 302238 345815 4,74,938 5,63,722 88,784
4 Delhi 1768807 1826346 27935 23096 138150 141845 1261711 1249661 - - 83245 84590 689195 734172 39,69,043 40,59,710 90,667
5 Gujarat 160722 166931 2552 2265 76609 76401 373194 355783 51766 49136 428969 450378 10,93,812 11,00,894 7,082
6 Haryana 62763 85590 0 0 31996 31625 185121 186772 330 360 77350 86349 3,57,560 3,90,696 33,136
Himachal
7 2261 2953 0 0 1563 1561 87779 88360 30 30 36523 41382 1,28,156 1,34,286 6,130
Pradesh
Jammu &
8 47619 65203 0 0 0 0 96398 91611 30 30 153130 162881 2,97,177 3,19,725 22,548
Kashmir
9 Karnataka 939345 983541 21608 20702 234558 226735 873995 874983 131482 146012 574699 681993 27,75,687 29,33,966 1,58,279
10 Kerala 80870 83486 4273 4075 18899 19119 1030782 1028453 6990 6810 171776 192530 13,13,590 13,34,473 20,883
11 Madhya Pradesh 368034 390766 5 5 12345 12461 272623 259391 23405 29365 441441 465632 11,17,853 11,57,620 39,767
12 Maharashtra 305339 325396 10111 9831 210639 208844 674857 641532 25663 26463 187492 195909 14,14,101 14,07,975 -6,126
13 Mumbai 481375 497526 49154 46890 478692 476701 13,69,823 13,35,525 0 0 178216 174536 651576 678867 32,08,836 32,10,045 1,209
14 North East 0 0 0 0 0 0 80733 76764 330 360 98831 113671 1,79,894 1,90,795 10,901
15 Orissa 0 1046 4 4 8192 8587 181004 174087 3430 3990 147938 170112 3,40,568 3,57,826 17,258
16 Punjab 190841 199686 2413 1970 298440 301569 14149 15058 310451 309753 2010 2040 191182 213770 10,09,486 10,43,846 34,360
17 Rajasthan 148818 169407 3639 3484 12877 12989 286579 285087 15180 15385 266364 282324 7,33,457 7,68,676 35,219
18 Tamil Nadu 690972 728365 20830 19874 120398 119497 1004844 990170 37765 36980 524259 576631 23,99,068 24,71,517 72,449
19 U.P.(E) 131779 148497 20 20 8320 8253 143780 140938 16720 16720 309635 345854 6,10,254 6,60,282 50,028
20 U.P.(W) 100935 95971 10 10 4802 4758 191436 187784 3716 3738 338209 379419 6,39,108 6,71,680 32,572
21 Kolkata 170958 177461 6161 5385 46538 48372 220248 211911 13525 14255 318002 350386 7,75,432 8,07,770 32,338
22 West Bengal 0 7578 13 13 2634 2627 240220 250934 120 120 158960 174537 4,01,947 4,35,809 33,862
Total 60,28,614 64,03,763 1,69,468 1,57,880 2,98,440 3,01,569 15,86,221 15,78,995 26,31,534 25,85,186 72,02,505 71,00,143 6,71,308 6,90,785 69,76,912 76,51,121 2,55,65,002 2,64,69,442 9,04,440

88
Annexure 1.3: Service Area and Service Provider-wise details of PCOs

Name of Telecom Service Provider Number of Number of Net PCO increase/ Percentage
Service Area PCOs as on PCOs as on decrease as on Growth/
Sl. No. 30.6.2022 30.9.2022 30.9.2022 Decline as on
30.9.2022

Bharat Sanchar Nigam Limited 5,009 4,602 -407 -8.13%

1 Andhra Pradesh
Bharti Airtel 181 181 0 0.00%
2 Assam Bharat Sanchar Nigam Limited 501 495 -6 -1.20%
3 Bihar Bharat Sanchar Nigam Limited 2,311 358 -1953 -84.51%
Bharti Airtel 330 330 0 0.00%
4 Delhi
MTNL 6,303 6,146 -157 -2.49%
Bharat Sanchar Nigam Limited 2,499 2,351 -148 -5.92%
5 Gujarat
Bharti Airtel 14 14 0 0.00%
Bharat Sanchar Nigam Limited 306 230 -76 -24.84%
6 Haryana
Bharti Airtel 129 129 0 0.00%
7 Himachal Pradesh Bharat Sanchar Nigam Limited 455 599 +144 31.65%
8 Jammu & Kashmir Bharat Sanchar Nigam Limited 182 150 -32 -17.58%
Bharat Sanchar Nigam Limited 3,376 4,005 +629 18.63%
9 Karnataka
Bharti Airtel 2,549 2,549 0 0.00%
Bharat Sanchar Nigam Limited 5,293 5,037 -256 -4.84%
10 Kerala
Bharti Airtel 373 373 0 0.00%
Bharat Sanchar Nigam Limited 1,399 1,343 -56 -4.00%
11 Kolkata
Bharti Airtel 26 26 0 0.00%
Bharat Sanchar Nigam Limited 1,049 1,003 -46 -4.39%
12 Madhya Pradesh
Bharti Airtel 0 0 0
Bharat Sanchar Nigam Limited 3,668 3,483 -185 -5.04%
13 Maharashtra
Bharti Airtel 0 0 0
Bharti Airtel 50 50 0 0.00%
14 Mumbai
MTNL 8,603 7,785 -818 -9.51%
15 North East Bharat Sanchar Nigam Limited 496 426 -70 -14.11%
16 Odisha Bharat Sanchar Nigam Limited 315 279 -36 -11.43%
Bharat Sanchar Nigam Limited 907 888 -19 -2.09%
17 Punjab Bharti Airtel 0 0 0
Quadrant 403 378 -25 -6.20%
Bharat Sanchar Nigam Limited 599 531 -68 -11.35%
18 Rajasthan
Bharti Airtel 209 209 0 0.00%
Bharat Sanchar Nigam Limited 10,085 9,917 -168 -1.67%
19 TN including Chennai
Bharti Airtel 0 0 0
Bharat Sanchar Nigam Limited 2,485 2,393 -92 -3.70%
20 UP - East
Bharti Airtel 0 0 0
Bharat Sanchar Nigam Limited 1,126 840 -286 -25.40%
21 UP - West
Bharti Airtel 0 0 0
22 West Bengal Bharat Sanchar Nigam Limited 196 25 -171 -87.24%
Total 61,427 57,125 -4302 -7.00%
Total (In Lakhs) 0.61 0.57 -0.043 -7.00%

89
Annexure 1.4: Service Area and Service Provider wise details of Village
Public Telephones (VPTs)

S.NO Name of Telecom Service Number of Number of Net VPTs increase/ Percentage
Service Area Provider VPTs as on VPTs as on decrease as on Growth/ Decline
30.6.2022 30.9.2022 30.9.2022 as on 30.9.2022

1 Andhra Pradesh BSNL 2,896 2,896 0 0.00%

2 Assam BSNL 105 105 0 0.00%
3 Bihar BSNL 6,114 6,114 0 0.00%
4 Delhi BSNL
5 Gujarat BSNL 5,278 5,278 0 0.00%
6 Haryana BSNL 462 462 0 0.00%
7 Himachal Pradesh BSNL 1,875 1,875 0 0.00%
8 Jammu & Kashmir BSNL 810 810 0 0.00%
9 Karnataka BSNL 3,656 3,656 0 0.00%
10 Kerala BSNL 331 331 0 0.00%
11 Kolkata BSNL 130 130 0 0.00%
12 Madhya Pradesh BSNL 10,100 10,100 0 0.00%
13 Maharashtra BSNL 7,846 7,846 0 0.00%
14 Mumbai BSNL
15 North East BSNL 1,182 1,182 0 0.00%
16 Odisha BSNL 1,554 1,554 0 0.00%
17 Punjab BSNL 4,493 4,493 0 0.00%
18 Rajasthan BSNL
19 TN including Chennai BSNL 5,478 5,478 0 0.00%
20 UP - East BSNL 568 568 0 0.00%
21 UP - West BSNL 3,758 3,758 0 0.00%
22 West Bengal BSNL 11,970 11,970 0 0.00%
Total 68,606 68,606 0 0.00%
Total (In Lakh) 0.69 0.69 0.00 0.00%

90
 Annexure 1.5: Internet Service Provider(ISP) wise Internet Subscriber base
as on 30.09.2022

S.
Name of Service Provider Narrowband Broadband Total
No.
1 Reliance Jio Infocomm Ltd. 0 426795168 426795168
2 Bharti Airtel Ltd. 20162152 225092203 245254355
3 Vodafone Idea Ltd 11962032 123200480 135162512
4 Bharat Sanchar Nigam Ltd. 2810084 25622849 28432933
5 Atria Convergence Technologies Pvt. Ltd. 0 2138764 2138764
6 Hathway Cable And Datacom Limited 0 1131086 1131086
7 ONEOTT iNTERTAINMENT LIMITED 0 1104195 1104195
8 YOU Broadband India Ltd. 14353 843274 857627
9 GTPL Broadband Pvt. Ltd. 0 779818 779818
10 Excitel Broadband Private Limited 0 774362 774362
11 Kerala Vision Broadband Ltd. 0 741453 741453
12 Mahanagar Telephone Nigam Limited 48417 575371 623788
13 Netplus Broadband Services Pvt. Ltd 0 558780 558780
ALLIANCE BROADBAND SERVICES PVT.
14 0 515137 515137
LTD.
15 RailTel Corporation of India Ltd. 0 482687 482687
16 Asianet Satellite Communications Ltd. 0 417568 417568
17 Tata Play Broadband Private Limited 0 373663 373663
18 Intech Online Pvt. Ltd. 0 309241 309241
19 Quadrant Televentures Ltd. 88 248028 248116
20 Tikona Infinet Ltd. 0 232164 232164
21 Pioneer eLabs Limited 0 227019 227019
22 D-Vois Communication Private Limited 0 198782 198782
23 Limras Eronet Broadband Service Pvt Ltd 0 192689 192689
24 Excell Media Pvt. Ltd. 0 142118 142118
25 ANI NETWORK PVT LTD 0 137854 137854
26 Siti Broadband Services Pvt. Limited 0 129668 129668
27 Indinet Service Pvt. Ltd. 0 128542 128542
28 Wish Net Pvt. Ltd. 0 117449 117449
29 GTPL KCBPL Broadband Private Limited 0 111385 111385
30 Joister Infoserve Pvt. Ltd. 0 101051 101051
31 Five Network Solution (India) Ltd. 0 92826 92826
32 Airnet Cable and Datacom Pvt. Ltd. 0 91657 91657
33 Fusionnet Web Services Pvt Ltd 0 74808 74808
34 Ishan Netsol Pvt. Ltd. 0 74283 74283
35 DEN Broadband Limited 0 70148 70148
36 Vortex Netsol Pvt. Ltd. 0 68597 68597

91
S.
Name of Service Provider Narrowband Broadband Total
No.
37 K Net Solutions Pvt. Ltd. 0 56867 56867
38 Dwan Supports Pvt. Ltd. 0 54457 54457
39 Microscan Infocommtech Private Limited 0 50307 50307
40 DNA Infotel Pvt. Ltd. 0 36381 36381
41 Instanet Technologies Pvt. Ltd. 0 36065 36065
42 Meghbela Cable & Broadband Servies (P) Ltd 0 35347 35347
43 Radinet Info Solutions Pvt. Ltd. 0 31818 31818
44 Multicraft Digital Technologies Private Limited 0 29949 29949
45 Sristisanchar Webnet Limited 0 29273 29273
46 Honesty Net Solutions (I) Pvt Ltd 0 28669 28669
WAN AND LAN INTERNET PRIVATE
47 0 27275 27275
LIMITED
48 ADN Broadband Private Limited 0 27099 27099
49 Tata Teleservices(Maharashtra) Ltd. 62 26376 26438
50 Readylink Internet Services Limited 0 26023 26023
51 Ethernet Xpress(I) Pvt. Ltd. 0 25477 25477
52 Shyam Spectra Private Limited 0 25280 25280
53 Juweriyah Networks Pvt. Ltd. 0 25154 25154
54 Nuron Networks India Private Limited 0 25124 25124
55 Digital Networks Associates Pvt. Ltd. 0 24997 24997
56 Kernel Fibernet Online Network Pvt. Ltd. 0 24110 24110
57 Shree Omkar Infocomm Pvt Ltd 0 23328 23328
58 SIKKA BROADBAND PRIVATE LIMITED 0 22957 22957
59 Tachyon Communications Private Limited 0 21825 21825
60 Kings Broadband Pvt. Ltd 0 21823 21823
61 Tata Communications Limited 471 21338 21809
62 Tata Teleservices Limited 1 21535 21536
63 Weebo Networks Pvt Ltd. 0 20714 20714
64 RI Networks Pvt Ltd 0 20364 20364
65 Stampede Communications Pvt. Ltd. 0 20166 20166
WAVE FIBER PRIVATE LIMITED
66 (Formerly Coastal Broadband and Online 0 20137 20137
Services Pvt. Ltd.)
67 Candor Infosolution Pvt. Ltd. 0 19523 19523
68 Spiderlink Networks Pvt. Ltd. 0 19327 19327
69 Genstar Network Solutions Pvt. Ltd. 0 19197 19197
70 Rajesh Digital & DataCom Pvt. Ltd. 0 17582 17582
71 Yashash Cable Network (Pvt.) Ltd 0 16686 16686
RAINBOW COMMUNICATIONS INDIA
72 0 16663 16663
PRIVATE LIMITED
73 Paradise Telecom Pvt. Ltd. 0 16642 16642
92
S.
Name of Service Provider Narrowband Broadband Total
No.
74 QUEST CONSULTANCY PVT LTD 0 16328 16328
75 Airlink Communications Pvt. Ltd. 0 15963 15963
76 City Online Services Ltd. 0 15223 15223
77 DDC Broad Band Pvt. Ltd 0 15149 15149
78 Pacenet Meghbela Broadband Pvt.Ltd. 0 13534 13534
79 Angel Air Network Solutions Pvt. Ltd. 0 11638 11638
80 DL GTPL Broadband Pvt. Ltd. 0 11596 11596
81 Intermedia Cable Communication Pvt Ltd 0 11524 11524
82 Apple Broadband Services Pvt. Ltd. 0 11488 11488
83 Ultranet Infotech Solution Pvt. Ltd. 0 11034 11034
84 Sancfil Technologies Internet Services Pvt. Ltd. 0 10801 10801
85 Orange Infocom PVT.LTD 0 10682 10682
86 LM Energy and Software Pvt. Ltd. 5331 5011 10342
87 Airfiber Networks Pvt. Ltd. 0 10137 10137
VIJAYALAKSHMI NET SERVICES
88 0 9850 9850
PRIVATE LIMITED
89 INFONET COMM ENTERPRISES PVT LTD 0 9662 9662
90 Esto Broadband Pvt. Ltd. 0 9570 9570
91 Signum Digital Networks Pvt. Ltd 0 9484 9484
92 MAHA MEDIACOM INTERNET PVT. LTD. 0 9469 9469
BALAJI TELEWORKS
93 0 9427 9427
DEVOLOPMENTPRIVATE LIMITED
NORTH EAST DATAA NETWORK PRIVATE
94 0 9329 9329
LIMITED
95 JETWAY Broadband India Pvt Ltd. 0 8960 8960
96 HYOSEC SOLUTIONS Pvt. LTD 0 8693 8693
97 Siliguri Internet & Cable TV Pvt. Ltd. 0 8577 8577
98 Rural Broadband Pvt. Ltd. 0 8309 8309
99 HYFY Giga Fiber Pvt. Ltd. 0 8215 8215
100 Five Internet Solutions Pvt. Ltd. 0 8207 8207
101 AT Broadband Pvt. Ltd. 0 8050 8050
102 APNA TELELINK PVT. LTD. 0 7990 7990
103 R.G. Technosolutions Pvt. Ltd. 0 7872 7872
104 Airconnect Internet Services Pvt. Ltd. 0 7847 7847
105 Gigaline Teleservices (OPC) Pvt. Ltd 0 7336 7336
106 United Telecoms Ltd. 0 7326 7326
FOXTEL TELECOMMUNICATIONS PVT
107 0 7325 7325
LTD
108 Vizag Broad CastingCompany Pvt. Ltd. 0 7317 7317
109 WSNS PVT. LTD. 0 7105 7105
110 Kappa Internet Services Pvt. Ltd. 0 7080 7080
93
 S.
Name of Service Provider Narrowband Broadband Total
No.
111 Prisac Aviation Technologies Pvt. Ltd. 0 7071 7071
112 SSCN Pvt. Ltd. 0 6780 6780
113 Cityzone Infonet Pvt. Ltd. 0 6761 6761
114 Specific Net Pvt. Ltd 0 6691 6691
115 Elxer Communications (P)Ltd. 0 6602 6602
GEOCITY NETWORK SOLUTIONS PVT.
116 0 6505 6505
LTD.
117 ROHAN MEDIA PRIVATE LIMITED 0 6494 6494
118 Skymax Broadband Services Pvt. Ltd. 0 6442 6442
119 7 Star Cablenet Pvt. Ltd 0 6396 6396
120 Symbios Creations Pvt. Ltd. 0 6368 6368
121 S S Netcom Pvt. Ltd. 0 6354 6354
122 OM-ASHA Net Pvt. Ltd. 0 6294 6294
DEEPNET BROADBAND PRIVATE
123 0 6007 6007
LIMITED
124 Southern Online Bio Technologies Ltd. 0 5971 5971
125 Multinet (Udaipur) Pvt. Ltd. 0 5855 5855
126 SANCHAR TELENETWORK PVT LTD 0 5513 5513
127 Airgenie Communications Pvt. Ltd. 0 5504 5504
128 Swiftnet Broadband Pvt Ltd 0 5456 5456
129 SONALI INTERNET SERVICES PVT. LTD. 0 5439 5439
130 Dsouza Infotainment Pvt. Ltd. 0 5297 5297
131 Lalat Internet Service Private Limited 0 5222 5222
132 Wefe Technology Pvt. Ltd. 0 5203 5203
133 SNS Internet Services Pvt. Ltd. 0 4995 4995
DEHRADUN E NET SOLUTIONS PRIVATE
134 0 4934 4934
LIMITIED
135 Inet Fiber India Pvt. Ltd 0 4703 4703
136 ARKTEL NETWORKS PVT LTD 0 4424 4424
137 Ani Broadband Service Pvt. Ltd. 0 4201 4201
138 Bittel Telecom Private Limited 0 4093 4093
139 Five Net Service Provider Pvt. Ltd. 0 4068 4068
140 Blazenet Ltd. 0 4017 4017
141 SUPER SONIC BROADBAND PVT LTD 0 3915 3915
142 Swiftmail Communications Ltd. 0 3893 3893
143 Siddhant Broadband Pvt. Ltd. 0 3800 3800
144 Speed Online Net Pvt Ltd 0 3796 3796
145 TJ BROADBAND NETWORK PVT LTD 0 3795 3795
146 Shine Communications Pvt. Ltd. 0 3728 3728
147 Fiberzone communication Pvt Ltd 0 3700 3700
148 SoftCall Cust-O-Care Pvt. Ltd.. 0 3699 3699
94
 S.
Name of Service Provider Narrowband Broadband Total
No.
149 Kumar Cable Digital Network Pvt. Ltd. 0 3640 3640
150 Getway Broadband Pvt. Ltd. 0 3496 3496
151 Antarjal IT Communication Pvt. Ltd. 0 3489 3489
152 STN INFOTECH PVT. LTD. 0 3476 3476
153 FUTURE CONNECT BROADBAND Pvt Ltd. 0 3475 3475
154 Mukand Infotel Pvt. Ltd. 0 3442 3442
155 Vibhuti Networks Pvt. Ltd. 0 3394 3394
156 FIBRE AIR SERVICES Pvt Ltd. 0 3325 3325
157 Net Access Internet India Private Limited 0 3288 3288
HIGHTEC NETWORK SOLUTIONS (OPC)
158 0 3209 3209
PRIVATE LIMITED
159 Sri Nagar Net Tech Pvt. Ltd. 0 3191 3191
160 Rainbow Internet teleservices Pvt Ltd 0 3184 3184
161 Nirav Infoway Pvt. Ltd 0 3174 3174
162 PARAMOUNT INFINET PVT. LTD. 0 3113 3113
163 Prathamesh Broadband Pvt. Ltd 0 3100 3100
164 NEHA INFONET PVT LTD. 0 3001 3001
165 AS Broadband Pvt. Ltd 0 2984 2984
166 Renu Giga Fiber Pvt. Ltd. 0 2904 2904
167 VRD Web Services Pvt. Ltd. 0 2901 2901
168 Niss Internet Services Pvt. Ltd. 0 2861 2861
169 NETWAY INTERNET PVT. LTD. 454 2386 2840
AAACLOUD TELEPHONY PRIVATE
170 0 2822 2822
LIMITED
171 Maharaj Netsol Pvt Ltd 0 2819 2819
172 Netfirre Communications Pvt. Ltd. 0 2816 2816
173 El Dot Com Pvt Ltd 0 2804 2804
174 Sherie Plexus ISP Pvt. Ltd. 0 2779 2779
175 NETVISION AWADH NETWORKS PVT LTD 0 2774 2774
176 Krishinet Infocom Pvt. Ltd. 0 2712 2712
177 HBS Network Pvt. Ltd. 0 2704 2704
178 delDSL Internet Pvt Ltd 0 2703 2703
179 TGN NETWOKS PVT LTD 0 2679 2679
180 Exnet Broadband Pvt. Ltd. 0 2670 2670
181 Netfox Networks Private Limited 0 2649 2649
TRANSMEDIA TECHNOLOGIES (AP) PVT
182 0 2639 2639
LTD
183 ADRI INFOCOM Pvt. Ltd. 0 2529 2529
184 N4U broadband pvt.ltd 0 2500 2500
185 Megahertz Internet Network Pvt. Ltd. 0 2481 2481
186 Deenet Services Pvt Ltd 0 2475 2475
95
 S.
Name of Service Provider Narrowband Broadband Total
No.
187 Foxcell Communications Pvt. Ltd. 0 2444 2444
188 Chandra Net Pvt. Limited 0 2435 2435
189 SBR Telecom Pvt. Ltd. 0 2350 2350
190 Classic Internet and Cable Services Pvt. Ltd. 0 2344 2344
TENG NETWORK SOLUTION PRIVATE
191 2317 0 2317
LIMITED
192 Jeebr Internet Service Private Limited 0 2305 2305
193 Myguru Online India (P)Ltd. 0 2305 2305
194 Lbs Infoway India Pvt. Ltd. 0 2301 2301
VENKATA SAI INTERNET PRIVATE
195 0 2292 2292
LIMITED
196 WOW Solutions and Systems Pvt. Ltd 0 2271 2271
197 Johnson Telemarketers Pvt. Ltd. 0 2256 2256
198 Lotus Broadband Pvt Ltd 0 2247 2247
199 Bakliwal Telecom Services Pvt. Ltd. 0 2236 2236
200 Pink Broadband Services Pvt. Ltd. 0 2203 2203
201 Real Wire Express Network Pvt. Ltd. 0 2189 2189
202 Sai Prasad Internet Services Pvt. Ltd. 0 2164 2164
LAKSHAY ISOLUTIONS INDIA PRIVATE
203 0 2127 2127
LIMITED
204 Suntech Sanchar Private Limited 0 2123 2123
205 Spider Broadband Pvt. Ltd.. 0 2102 2102
206 Jetspot Networks Pvt. Ltd. 0 2061 2061
207 Vision Smartlink Networking Pvt. Ltd. 0 2048 2048
208 SMARTLINK SOLUTIONS PVT. LTD. 0 2033 2033
209 Shikhar BroadbandEnterprises Pvt. Ltd. 0 2000 2000
210 Cfiber Communications Pvt. Ltd 0 1995 1995
211 Scud Communication Pvt. Ltd. 0 1992 1992
212 Userlinks Netcom Pvt. Ltd. 0 1965 1965
OUTOFBOX NETWORKS PRIVATE
213 0 1953 1953
LIMITED
214 Southnet Broadband Pvt. Ltd. 0 1935 1935
215 CORREL IT SERVICE PVT LTD 0 1920 1920
216 Mayekar Broadband Pvt. Ltd. 0 1905 1905
217 Uzaina Business India Pvt. Ltd. 0 1905 1905
218 CredenceIS Computing Pvt. Ltd. 0 1900 1900
219 Opticom Networks Pvt.Ltd 0 1864 1864
220 First Mile Digital Private Limited 0 1860 1860
221 Sprioc Web Private Limited 0 1854 1854
222 Mana Broadband Pvt. Ltd. 0 1852 1852

96
S.
Name of Service Provider Narrowband Broadband Total
No.
MAHRTH INTERNET SERVICES
223 0 1842 1842
PRIVATELIMITED
224 Galaxynet Connections Pvt. Ltd. 0 1840 1840
225 JDM Broadband Services Pvt. Ltd. 0 1840 1840
226 Tejays Dynamic Ltd. 27 1803 1830
227 Sanchit Infocom Pvt Ltd 0 1818 1818
228 F2H Networks Pvt. Ltd. 0 1806 1806
229 SMART NET INDIA PVT LTD 0 1800 1800
230 Elyzium Technologies Pvt. Ltd. 0 1795 1795
231 Karunay Internet Pvt. Ltd. 0 1795 1795
232 Osbnet Broadband Pvt. Ltd. 0 1764 1764
233 Blu Ultraband Internet Services Private Limited 0 1756 1756
234 City Online AP Pvt. Ltd. 0 1744 1744
235 Seven Star Digicomm Pvt. Ltd.. 0 1739 1739
236 Surround Networks Pvt Ltd 0 1731 1731
237 DNS SKYLINK PVT. LTD. 0 1728 1728
238 North Point Services Pvt. Ltd. 0 1728 1728
239 Flashcom Network Pvt. Ltd. 0 1710 1710
240 Bakcom Networks India Pvt. Ltd. 1704 0 1704
241 Assistive networks & technologie Pvt Ltd 0 1701 1701
242 MORE WIFI INTERNET PRIVATE LIMITED 0 1700 1700
243 JB Jain Broadband Solutions Private Limited 0 1698 1698
244 Syntego Technologies India Pvt. Ltd. 0 1694 1694
245 Maruthi Cable & Data Pvt. Ltd. 0 1687 1687
246 Protoact Digital Network Pvt. Ltd. 0 1683 1683
247 Amar Broadband Pvt. Ltd.. 0 1677 1677
248 S P Internet Technologies Pvt. Ltd. 0 1676 1676
249 BLITS GLOBAL TECHNOLOGIES Pvt. LTD 0 1667 1667
250 Ashley Internet Services Pvt. Ltd. 0 1656 1656
251 Sphier Infotech PVT. LTD. 0 1641 1641
252 Orange Waves Networks Pvt. Ltd. 0 1628 1628
253 Sadaa SmartlinksCommunication Pvt. Ltd. 0 1621 1621
254 Onet Digital Networks Pvt. Ltd.. 0 1620 1620
255 Cyber City ExtremeBroadband Pvt. Ltd. 0 1612 1612
256 Netlinx Limited 0 1591 1591
257 KWIKZO TELECOMM Pvt. LTD 0 1582 1582
258 Charotar Telelink Pvt. Ltd.. 0 1578 1578
259 Channel III Internet Pvt. Ltd. 0 1562 1562
260 B2H Infonet Pvt. Ltd. 0 1534 1534
261 Macro Signal Pvt. Ltd 0 1530 1530
97
 S.
Name of Service Provider Narrowband Broadband Total
No.
262 Susneham Private LImited 0 1522 1522
263 Capture Network Systems Pvt. Ltd. 0 1517 1517
264 S S Fiber Net OpticalCommunication Pvt. Ltd. 0 1517 1517
265 Speednet Unique Network Pvt. Ltd. 0 1506 1506
266 Skynet Datacom Pvt. Ltd. 0 1495 1495
267 Sefaro Networks Pvt. Ltd. 0 1493 1493
SATHYA WEBSERVICES PRIVATE
268 0 1483 1483
LIMITED
269 Venessa Internet Pvt. Ltd. 0 1475 1475
270 Skyline Infonet Pvt. Ltd. 0 1447 1447
271 NGC Broadband Pvt. Ltd. 0 1444 1444
272 Thrishul Broadband Pvt. Ltd.. 0 1444 1444
273 Ski Network Services Pvt. Ltd 0 1421 1421
274 Kovai Fibernet Pvt. Ltd. 0 1413 1413
275 Speedmaxx Digital Networks Pvt. Ltd. 0 1412 1412
276 INET SEVICES PVT LTD 0 1407 1407
ALACRIY NET SYSTEM SERVICE PRIVATE
277 0 1399 1399
LIMITED
278 ERO WIDE COMM Pvt. Ltd. 0 1389 1389
279 SIS NETWORKS PVT LTD 0 1382 1382
280 Smart Wi5 Pvt. Ltd. 0 1372 1372
281 Ncore Creative Technologies Pvt. Ltd 1367 2 1369
282 Teligus Networks Pvt. Ltd 0 1362 1362
283 Vizag BroadbandCommunications Pvt. Ltd. 0 1334 1334
284 Rtel Internet services Pvt Ltd 0 1310 1310
285 R2 Net Solutions Pvt. Ltd. 0 1304 1304
BHORER ALO CABLE AND BROADBAND
286 0 1270 1270
PRIVATE LIMITED
287 Airwaves Internet Pvt. Ltd. 0 1255 1255
288 City Broadband Network Pvt Ltd 0 1248 1248
289 MAKS COMMUNICATIONS PVT.LTD. 0 1248 1248
290 Gigacast Network Pvt. Ltd. 0 1247 1247
291 POWERNET TELECOM PVT LTD 0 1246 1246
292 WNET TELECOM PRIVATE LIMITED 0 1238 1238
293 DHL Broadband Net Pvt. Ltd. 0 1231 1231
294 Country Online Services Pvt. Ltd. 0 1227 1227
UNITED STARS NETWORK PRIVATE
295 0 1221 1221
LIMITED
296 Oxynet Telecommunications Pvt. Ltd 0 1216 1216
297 iAIRONET COMMUNICATION PVT LTD 0 1213 1213
298 Nikita Broadband Pvt. Ltd 0 1211 1211
98
 S.
Name of Service Provider Narrowband Broadband Total
No.
299 Mega Hertz Network Solutions Pvt. Ltd. 0 1202 1202
300 SHAILDHAR TELECOM SERVICES Pvt. LTD 0 1190 1190
301 Poem Techno Pvt. Ltd. 0 1186 1186
302 REVOLUTION BROADBAND PVT LTD 0 1177 1177
AMK SUNBEAM COMMUNICATION
303 0 1152 1152
PRIVATE LIMITED
304 Sigaram Networks Pvt. Ltd. 0 1141 1141
305 Shrisai Shavenk Technologies Pvt. Ltd. 0 1134 1134
306 In Broadband Pvt.ltd 0 1121 1121
307 Veloxr Telecom Pvt. Ltd. 0 1120 1120
308 Green Tech Net Com Pvt. Ltd. 0 1118 1118
309 Click 4 Net InternetServices Pvt. Ltd. 0 1116 1116
310 DNS INFONET Pvt Ltd 0 1113 1113
311 Navkar Netsol Pvt. Ltd.. 0 1104 1104
312 ACN Fiber Pvt. Ltd. 0 1100 1100
313 Hardwork Cable & Internet services Pvt. Ltd. 0 1072 1072
314 Hostaxis Network Pvt. Ltd. 0 1070 1070
315 Al-Mairah Braodband Pvt. Ltd. 0 1060 1060
316 Shree Manoranjan Broadband Pvt. Ltd. 0 1053 1053
317 FTTX Broadband P Ltd 0 1050 1050
318 VSJ INTERNET SERVICES PVT. LTD. 0 1035 1035
319 Sharplink Wireless Solution Pvt. Ltd. 0 1027 1027
320 FASTNET COMMUNICATION PVT. LTD. 196 826 1022
321 SKY ONLINE TECHNOSYSTEM PVT LTD 0 1016 1016
322 C. J. Online Pvt. Ltd. 0 996 996
323 DA Smartzone Pvt. Ltd. 0 990 990
324 Netfirst Communications Pvt. Ltd. 0 982 982
325 AHM Digital Network Pvt Ltd 0 970 970
326 Sheng Li Telecom India Pvt. Ltd.. 0 956 956
327 Anushree Digital Network Pvt Ltd 0 944 944
328 Merv Enterprises Pvt Ltd 0 944 944
329 A.S.C.S.C. DIGITAL PRIVATE LIMITED 0 936 936
330 Spider Broadband & Cable Pvt. Ltd. 0 929 929
331 Global (India) Tele Infra Pvt. Ltd. 0 928 928
332 Grace Teleinfra Pvt Ltd 0 927 927
333 NetMagic Solutions(P) Ltd. 0 927 927
334 RK Broadband Hifi Services Pvt Ltd 926 0 926
Sampath Venkateswara Communications Pvt.
335 0 923 923
Ltd.
336 Bluwaves Internet Services India Pvt. Ltd. 0 922 922

99
 S.
Name of Service Provider Narrowband Broadband Total
No.
337 Packenet Solutions Pvt. Ltd. 0 918 918
338 Sarvada net Pvt. Ltd 0 917 917
339 Uttam Infranet Pvt. Ltd.. 0 917 917
340 ALWAR ONLINE PVT LTD 0 910 910
GREEN ARROW TECHNOLOGY PRIVATE
341 0 909 909
LIMITED
NTT Communications India Network Services
342 0 906 906
Private Ltd.
343 Starlings Wireless Communications Pvt. Ltd. 0 904 904
344 Jiffy Cable & Datacom Pvt. Ltd. 0 903 903
OM SHIV SAI INTERNET SERVICE (OPC)
345 0 900 900
PVT. LTD
346 Rida Communication Pvt. Ltd. 0 882 882
347 CATLA IT&ENGG. CO. PVT LTD. 0 880 880
348 Ficus Telecom Pvt. Ltd. 0 873 873
349 EBENEZAR COMMUNICATIONS PVT. LTD. 0 867 867
350 Mhatoba BroadbandPvt. Ltd 0 867 867
351 Darer Internet Services Pvt. Ltd. 0 862 862
352 Aeroway Networks Pvt. Ltd. 0 861 861
353 Pegasuswave Private Limited 0 860 860
354 Sai Dwarawati Net Services Pvt. Ltd. 0 860 860
355 KOLI'Z PRIVATE LIMITED 0 856 856
356 Skyber Broadband Service Pvt. Ltd 0 850 850
357 DREAMLINK TECHNOLOGIES PVT LTD 0 848 848
358 INTERJET INDIA PRIVATE LIMITED 0 848 848
359 IAXN TELECOM PVT LTD 0 841 841
360 AU NetworksPvt. Ltd. 0 835 835
CSC Wifi Choupal Services India Pvt. Ltd.
361 (Formerly CSC e-Governance Services India 0 833 833
Ltd.)*
362 SRI NETT PRIVATE LIMITED 0 832 832
363 Ultimate Internet Services Pvt. Ltd. 0 830 830
364 Reliance Communications Limited 827 0 827
365 Balaji Infra Ray Pvt. Ltd. 0 826 826
366 Nandini Broadband Pvt. Ltd. 0 826 826
367 Vinayaga Communications Pvt Ltd. 0 825 825
VICTORY DIGITAL NETWORK PRIVATE
368 0 821 821
LIMITED
369 KESHAVA DIGITAL NETWORK PVT. LTD. 0 819 819
370 Rathnaa Spectra Pvt. Ltd. 0 813 813
371 Telosy Telecom Pvt. Ltd. 0 791 791
100
 S.
Name of Service Provider Narrowband Broadband Total
No.
372 Wyris Network Pvt. Ltd. 0 781 781
373 Shineplus Networks Pvt. Ltd. 0 779 779
374 Stackbit Internet Services Pvt. Ltd. 0 773 773
375 Bapu Internet ServicesPvt. Ltd. 0 768 768
376 Alegra Communication Pvt Ltd 0 763 763
377 Datawave IT solutions Pvt. Ltd. 0 763 763
378 Touchnet Broadband Services Pvt. Ltd. 0 757 757
379 SB Broadband Services Pvt. Ltd 0 756 756
380 Trueinet Networks Pvt.Ltd 0 755 755
381 Briskcom Infoway Pvt. Ltd. 0 746 746
382 Reticule Infotech Pvt. Ltd. 0 737 737
Shass Information and Quality Engineering
383 0 737 737
Services Pvt. Ltd.
384 Software Technology Parks of India 10 720 730
385 Primenet Global Ltd. 0 721 721
386 SVD Digital Networks Pvt. Ltd. 0 721 721
387 Spirenet Digital Communications Pvt. Ltd. 0 720 720
388 Gleam Worldwide Services Pvt. Ltd. 0 708 708
389 Cloudnet Communications Pvt. Ltd. 0 706 706
390 KGS NETWORKS PRIVATE LIMITED 0 700 700
391 Treelink Broadband Pvt. Ltd. 0 700 700
392 Vimal Telecom Pvt. Ltd 0 694 694
393 Daksh Broadband Services Pvt. Ltd. 0 690 690
394 Power Grid Corporation of India Ltd. 0 690 690
TOUCH NET INDIATELESERVICES
395 0 686 686
PRIVATE LIMITED
396 Rajesh Patel Net Services Pvt. Ltd. 3 680 683
397 Gloiosa Infotel IT Services Pvt Ltd. 0 682 682
398 PJR NET SERVICE PRIVATE LIMITED 0 681 681
399 Kosmic Broadband Pvt Ltd 0 676 676
400 Unitel Media Pvt. Ltd. 0 675 675
401 HPS DIGITAL BROADBAND PVT LTD 0 672 672
402 Suraj Networks Pvt. Ltd. 0 671 671
403 Craze IT Solutions Pvt Ltd 0 667 667
404 BASS NETWORKS PRIVATE LIMITED 0 661 661
405 ACME Diginet Corporation Pvt. Ltd. 0 654 654
406 Spectram Telecom Pvt.Ltd 0 650 650
407 NETSAT COMMUNICATIONS PVT. LTD. 0 648 648
408 Bass Jokernet Pvt. Ltd. 0 643 643
409 Asg Telecom Pvt. Ltd 0 642 642

101
 S.
Name of Service Provider Narrowband Broadband Total
No.
410 Bandwidth Infinity Pvt. Ltd 0 633 633
411 Blue Net IT Solutions Pvt. Ltd. 0 631 631
412 SERANS FIBERNET PRIVATE LIMITED 0 631 631
413 SG Broadband Internet Pvt. Ltd. 0 624 624
414 CNS Infotel Services Pvt. Ltd.. 0 617 617
LIMERICK TECHNOLOGIES PRIVATE
415 0 616 616
LIMITED
416 Airnetz Broadband Services Pvt. Ltd. 0 613 613
417 Datamax Technologies Pvt Ltd 0 611 611
418 Digiscope Networks Private Limited 0 610 610
419 Airway Communication Services India Pvt. Ltd. 0 608 608
420 Windsor Internet Pvt. Ltd. 0 608 608
421 Nextra Communications Private Limited 0 606 606
422 Smart Choice Wireless Network Pvt. Ltd. 0 602 602
423 Easy Solutions InternetServices Pvt. Ltd. 0 600 600
424 Ometa Net Pvt. Ltd. 0 597 597
425 Gowio Networks Pvt. Ltd 0 596 596
ALLIED IT INFRASTRUCTURE &
426 595 0 595
SERVICES PRIVATE LIMITED
427 RSBS Online Services Pvt. Ltd. 0 595 595
428 VIVA Communications Pvt Ltd 0 591 591
429 Clickian Network Pvt. Ltd. 0 588 588
430 Unisas Netserve Pvt. Ltd. 0 586 586
431 MAXNET DIGITAL PRIVATE LIMITED 0 584 584
432 Sivaan Infocom Pvt. Ltd 0 577 577
433 Kad-Syscon NetworksPvt. Ltd 0 576 576
434 NEONET COMMUNICATIONS PVT. LTD. 0 574 574
SHEEN TELECOM CONSULTANTS PVT
435 0 572 572
LTD
436 Alphanet Broadband Pvt Ltd 0 571 571
437 SARVA AIRWORLD NETWORK PVT LTD 0 568 568
438 Skylink Fibernet Pvt. Ltd. 0 567 567
439 RAAGAV COMMUNICATIONS PVT LTD 0 564 564
440 Nanjil Internet Services Pvt. Ltd. 0 560 560
441 Gazillio Technologies Pvt. Ltd. 0 557 557
MSINFINITY ETHERNET SOLUTIONS
442 551 0 551
PRIVATE LIMITED
443 Digital2Virtual ISP Pvt. Ltd. 0 549 549
Panav Network and Communications Private
444 0 548 548
Limited
445 Wi-Link Network Pvt. Ltd 0 545 545
102
 S.
Name of Service Provider Narrowband Broadband Total
No.
446 Fastnet Wire & Wireless Solutions Pvt. Ltd. 0 543 543
INCUBIX UNIFIED SOLUTIONS PRIVATE
447 0 542 542
LIMITED
448 Prayag BroadbandPvt. Ltd. 0 540 540
449 Acegen Broadband Pvt. Ltd. 0 538 538
450 Goodwill Smartlink Pvt. Ltd. 0 537 537
451 Graceway Infrastructure and Services Pvt. Ltd 0 530 530
452 Imperium Digital Network Pvt. Ltd. 0 520 520
NC BROADBAND SERVICES PRIVATE
453 0 520 520
LIMITED
454 DE-CIX Interwire Internet Services Pvt. Limited 0 519 519
455 RNET GIGAFIBER Pvt. LTD 514 0 514
456 Manish Infocom Pvt. Ltd. 0 511 511
457 Mall and Mall Digiworld Pvt. Ltd. 0 510 510
458 Unigro Infranet Online Pvt. Ltd. 0 510 510
459 Breitband Technologies Private Limited 0 500 500
460 Dhanam Internet Services India Pvt. Ltd. 0 500 500
461 Cityline Networks Pvt Ltd 0 496 496
462 RACSANN TECHNOLOGIES PVT. LTD. 0 495 495
463 KSK Broadband Pvt. Ltd. 0 494 494
464 Hughes Communications India Ltd. 36 456 492
465 Royal Connect Solutions Pvt. Ltd 0 492 492
466 Faiconet Internet Pvt Ltd 0 490 490
467 Development Logics Solutions Pvt. Ltd. 0 488 488
468 Moradabad Internet Services Pvt. Ltd. 0 484 484
469 JMD INTERNET AND SERVICES PVT. LTD. 0 477 477
470 Texes Connect Private Limited 0 475 475
GIGANET DIGITAL NET SERVICES
471 0 469 469
PRIVATE LIMITED
472 7 Sai Net Solutions Pvt. Ltd. 0 458 458
473 OPTO Communications Private Limited 0 456 456
474 ARJUN BROADBAND PRIVATE LIMITED 0 453 453
475 GTECH COMMUNICATION Pvt Ltd 0 451 451
476 Quick Link Broadband and Services Pvt. Ltd. 0 443 443
477 MREZHI INTERNET PRIVATE LIMITED 0 440 440
478 Daan Communications Private Limited 0 438 438
479 KKM Broadband Internet Pvt. Ltd. 0 438 438
480 Unborn Networks Pvt. Ltd. 0 438 438
BPS COMMUNICATION AND SERVICES
481 0 435 435
PRIVATE LIMITED
482 Prompt Infracom Pvt. Ltd. 0 430 430
103
 S.
Name of Service Provider Narrowband Broadband Total
No.
483 FASTCOM TELELINK PRTVATE LIMITED 0 428 428
484 Sistemos Information Technology Pvt. Ltd. 0 428 428
485 YES BROADBANDPRIVATE LIMITED 0 428 428
486 Earthlink Broadband Pvt. Ltd 0 425 425
487 Shivraj Broadband Internet Pvt. Ltd. 0 422 422
488 I-Infolink Networks Pvt. Ltd. 0 419 419
489 Sysnet Broadband Services Pvt. Ltd. 0 417 417
490 Nandita Infocom Pvt. Ltd. 0 414 414
491 DMDS SOLUTIONSPRIVATE LIMITED 0 413 413
492 TRACKNET SERVICES PVT LTD 0 413 413
493 Simplex Broadband Pvt. Ltd. 0 411 411
494 Pimoony Broadband Services Pvt. Ltd. 0 410 410
495 DMP Internet ServicesPvt. Ltd 0 406 406
496 Malang Solutions Pvt. Ltd. 0 405 405
497 Gera Cable Internet Service Pvt. Ltd. 0 403 403
RUSH ME BROADBAND PRIVATE
498 0 403 403
LIMITED
499 SIDDIQUI GLOBAL SERVICES PVT LTD 0 403 403
500 3J Global Services Pvt Ltd 0 398 398
501 HANUMAT NETWORKS PRIVATE LIMITED 0 397 397
502 Wireline Solution India Pvt Ltd 0 395 395
503 PULSE TELESYSTEMS PRIVATE LIMITED 0 394 394
504 Wavetree Networks Pvt. Ltd. 0 390 390
505 Visputes Internet Pvt. Ltd. 0 388 388
506 Clicknet Communication Pvt. Ltd. 0 387 387
VORRUCKEN NETWORKS PRIVATE
507 0 382 382
LIMITED
508 BSL Technologies Pvt. Ltd. 0 381 381
509 Sparklink. Net Pvt. Ltd. 0 376 376
COMPLIANCE BROADBAND PRIVATE
510 0 375 375
LIMITED
511 Cybernet Introtech Pvt. Ltd. 0 375 375
512 Starnet Global Pvt. Ltd. 0 370 370
513 Rocketwire Internet Solutions Pvt. Ltd. 0 365 365
514 Suncity Broadband Pvt. Ltd. 0 365 365
515 VPM NETWORKS PRIVATE LIMITED 0 362 362
516 Citylink Broadband Services Pvt. Ltd. 0 357 357
517 Orange City InternetServices Pvt. Ltd. 0 354 354
518 Varsha Datacom Services Pvt. Ltd. 0 341 341
AT&T Global Network Service India Private
519 0 340 340
Limited
104
 S.
Name of Service Provider Narrowband Broadband Total
No.
520 Speedster Communications Pvt. Ltd 0 340 340
521 ST Network Solutions Pvt. Ltd. 0 340 340
522 Voxterria Innovtions Pvt. Ltd. 0 338 338
523 Linkio Fibernet Private Limited 0 336 336
TECHNOMEX INFOCOM SYSTEMS PVT
524 0 335 335
LTD.
525 VERYS INFOTECH PRIVATE LIMITED 0 335 335
526 PRONET PRIVATE LIMITED 0 334 334
527 Sai Akshay Internet Services Pvt Ltd. 0 332 332
528 Kataria Net Solutions Pvt. Ltd. 0 331 331
529 Twincity Communication Private Limited 0 328 328
530 R N Broadband Online Pvt. Ltd 0 325 325
531 RN Broadband Online Pvt. Ltd. 0 325 325
532 Elecon Information Technology Ltd. 0 318 318
533 Inter Net LY Pvt. Ltd. 0 313 313
534 Terrafiber Networks Pvt. Ltd. 0 312 312
AARADHY LIAISON SERVICES PRIVATE
535 0 309 309
LIMITED
536 CONSAM TELECOM PRIVATE LIMITED 0 308 308
537 Gramin Broadband Network Pvt. Ltd. 0 307 307
Srushti Broadband And Internet Services Pvt.
538 0 304 304
Ltd.
539 TRIVNET NETWORKS PRIVATE LIMITED 0 304 304
540 Apex Netcom India Pvt. Ltd.. 0 300 300
541 Hipoint Connect Pvt. Ltd. 0 300 300
542 Hyber Networking Pvt. Ltd. 0 300 300
543 AiriconCommunication Pvt. Ltd 0 299 299
544 Digital Telco Network India Pvt. Ltd. 0 298 298
545 METREXA BROADNET PRIVATE LIMITED 0 298 298
546 Aayu Infonet Pvt. Ltd. 0 297 297
547 Bluenet Broadband Services Pvt. Ltd. 0 293 293
548 WAY2AIR NET SOLUTION PVT. LTD. 0 290 290
549 Sense Connect IT Pvt. Ltd. 0 288 288
550 STN Communication & Advertising Pvt. Ltd. 0 288 288
551 GPALV BROADBAND PRIVATE LIMITED 0 281 281
552 Verizon Communications India Pvt. Ltd. 0 281 281
553 Vizcon Digital Pvt. Ltd. 280 0 280
554 Skyhunt IT Park Pvt. Ltd. 0 279 279
SMARTLINK BROADBAND SERVICES PVT
555 0 279 279
LTD
556 GOMTESH INFOTECH PVT. LTD. 0 277 277
105
 S.
Name of Service Provider Narrowband Broadband Total
No.
557 JBN Online Pvt. Ltd. 0 275 275
558 SIDDHBALI INFOTECH PVT LTD. 0 275 275
559 Vardaan Netservices Pvt. Ltd. 0 271 271
560 J-Link Infotainment Pvt. Ltd. 0 270 270
561 HELM CONSULTANTS PVT LTD 0 269 269
562 Proline Datatech Services Pvt. Ltd. 0 266 266
563 Delix Net Solutions Pvt. Ltd 0 264 264
564 Excel UG Pvt. Ltd 0 261 261
565 Singh Internet Services Pvt. Ltd. 0 260 260
566 Ecreado Network Solutions Pvt. Ltd. 0 259 259
567 VDCN INFOTECH PRIVATE LIMITED 0 256 256
568 Auspice Infratel Pvt. Ltd. 0 255 255
569 Ruhban Telecommunication Private Limited 0 254 254
570 Alien DNS Pvt. Ltd. 0 253 253
SPEEDGLOBAL TELECOM NETWORK
571 0 250 250
PRIVATE LIMITED
572 VIVEK NETWORK PRIVATE LIMITED 0 250 250
573 Zoram Infonet Pvt. Ltd. 0 250 250
574 Nivak Communications Pvt. Ltd 0 249 249
575 Ekowebtech IT Services Private Limited 0 246 246
576 SNT Broadband Pvt. Ltd. 0 246 246
SPARKLIGHT INTERNET PRIVATE
577 0 245 245
LIMITED
578 TEJNET GIGAFIBER PRIVATE LIMITED 0 240 240
579 Shri Samarth Infobahn Pvt. Ltd. 0 239 239
AEROLINK BROADBAND PRIVATE
580 0 238 238
LIMITED
581 Microsense Pvt Ltd 0 237 237
582 Netrexo Communications Private Limited 0 237 237
583 Neton Icom Pvt. Ltd. 0 234 234
584 airtechzone services india private limited 0 232 232
585 Barani Data Solutions Private Limited 0 232 232
MANAS INTERNET TECHNOLOGY
586 0 230 230
PRIVATE LIMITED
587 Hipath Netcom Services Pvt. Ltd. 0 228 228
588 Magnuss Broadband Service Pvt. Ltd. 0 228 228
589 ZEES BROAD BAND PRIVATE LIMITED 0 228 228
590 King Netsol Pvt. Ltd. 23 204 227
591 VN ETHERNET INDIA PRIVATE LIMITED 227 0 227
592 AIT Internet Services Pvt. Ltd. 0 222 222
593 Rmax Broadband Pvt. Ltd. 0 222 222
106
 S.
Name of Service Provider Narrowband Broadband Total
No.
594 Peer Networks Private Limited 0 221 221
595 ACEBROWSE PVT LTD 0 219 219
596 CIT SOLUTIONS PVT. LTD. 0 217 217
597 Data Ingenious Global Ltd 0 217 217
598 Vrednus Network Pvt. Ltd. 0 214 214
599 iBus Network & Infrastructure (P) Ltd. 0 212 212
600 Anish Infoline Pvt. Ltd. 0 211 211
601 Enhancelink CoreportPvt. Ltd 0 211 211
602 Optisky Fibernet Pvt. Ltd. 0 210 210
YNET BROADBAND SERVICES PRIVATE
603 0 210 210
LIMITED
604 Yuvaa Communications Private Limited 0 209 209
605 Airwire Infocom Pvt. Ltd. 0 208 208
606 Saibaba Broadband Pvt. Ltd. 0 206 206
607 S.V.C CABLE NET PRIVATE LIMITED 0 205 205
608 BBRG Communication and Internet Pvt. Ltd. 0 202 202
609 SSICON SYSTEMS PRIVATE LIMITED 0 202 202
610 VAIDIK NETSOL OPC PVT LTD 0 202 202
611 Dhadam Hospitality & Services Pvt. Ltd. 0 200 200
612 Ishani Broadband Pvt Ltd 0 200 200
613 Tamana Winet Pvt. Ltd. 0 200 200
EYE FASTNET SERVICE PRIVATE
614 0 198 198
LIMITED
615 NAS INTERNET SERVICES PVT LTD 0 197 197
616 Fastx Broadband Pvt. Ltd. 0 192 192
617 AKD NETWORK PRIVATE LIMTED 0 190 190
618 FRIDDEN INFOWAY PVT. LTD.. 0 189 189
619 Cheetah Networks Pvt. Ltd. 0 188 188
620 Frontier Infra Communications(P) Ltd. 0 187 187
621 Wi5 Internet Services Pvt. Ltd. 0 187 187
622 M-TEL Networks (P) Ltd 0 186 186
623 Pune Teleinfra Pvt. Ltd.. 0 185 185
624 SFOUR CABLENET PVT LTD 0 185 185
JAYBHOLE CABLE VISION PRIVATE
625 0 184 184
LIMITED
626 AIRMAX INTERNET PVT LTD 0 181 181
627 VMO BROADBAND PVT LTD 0 180 180
628 White Stallion Networks Pvt. Ltd. 0 179 179
Antariksh Broadband & Wireless Solution Pvt.
629 0 178 178
Ltd.
630 Rae Internet Service Provider Pvt Ltd 0 171 171
107
 S.
Name of Service Provider Narrowband Broadband Total
No.
631 Shreepad Communication Pvt. Ltd. 0 171 171
632 CINFOGEN PRIVATE LIMITED 0 170 170
633 PMG Networks Pvt. Ltd. 0 170 170
634 Sify Technologies Ltd. 0 170 170
635 JTM Internet Pvt. Ltd 0 169 169
636 Costel Networks Pvt. Ltd. 0 167 167
637 Oistel Telecom Pvt. Ltd. 0 166 166
638 Fibernetisp Pvt. Ltd. 0 165 165
SRI RAM BROADBAND SERVICES
639 0 163 163
PRIVATE LIMITED
640 Wifi Inter-connect Pvt. Ltd. 0 162 162
641 ARP INFONET PVT. LTD. 0 159 159
642 Onepipe Telecom Pvt. Ltd 0 159 159
643 PRSHREE Networks Private Limited 0 159 159
Vaishnavaibhavi Internet Solutions Private
644 0 157 157
Limited
645 Viking Network Pvt. ltd 0 157 157
646 Noob Technologies Pvt.Ltd 0 152 152
647 NEXTGEN COMPUSOFT PVT LTD 0 151 151
648 iGEN Networks Private Limited 0 150 150
649 Prateek Netconnect Pvt. Ltd 0 150 150
650 Digitizer Access Network Private Limited 0 149 149
651 Netstra Comunications Pvt.. Ltd. 0 147 147
652 Fabnet Services Private Limited 0 145 145
653 Sath Technologies Pvt. Ltd. 0 145 145
654 Achiever Communication and Services Pvt. Ltd. 0 144 144
VISHWAKARMA BROADBAND PRIVATE
655 0 143 143
LIMITED
656 Ezeenet Internet Solutions Pvt. Ltd. 0 142 142
657 Rita Infocom Pvt. Ltd. 0 142 142
658 Triple Link Pvt. Ltd. 0 141 141
SHIVKRANTI INTERNET SERVICES PVT.
659 0 140 140
LTD.
660 Teleglobal Communiocations pvt Ltd 139 0 139
661 LIGHT AIR TRANSMISSION PVT. LTD. 0 138 138
662 JD Net Enterprises Pvt. Ltd 0 137 137
663 Vision Hi-Speed Technology Pvt. Ltd. 0 137 137
664 Mediatech Communication Pvt. Ltd. 0 135 135
665 Pyramid Infocom Pvt. Ltd. 133 0 133
YOTTA NETWORK SERVICES PRIVATE
666 0 133 133
LIMITED
108
 S.
Name of Service Provider Narrowband Broadband Total
No.
667 Airfiber IT Solutions Pvt. Ltd. 0 132 132
668 GauravCommunication Pvt. Ltd 0 132 132
669 Galvin Broadband (OPC) Pvt. Ltd. 0 130 130
LINKUNIVERSE COMMUNICATION
670 0 129 129
PRIVATE LIMITED
Shree Siddhivinayak Cable And
671 0 129 129
Internet Service Provider Private Limited.
672 Wingsnet Internet Pvt.Ltd 0 129 129
673 MLC INTERNET PVT LTD 0 126 126
674 BT Global Communication India Pvt. Ltd. 0 125 125
675 Linkup Networks Pvt. Ltd. 0 125 125
676 Sreedevi Communications Private Limited 0 125 125
677 Jasnet Networks Pvt. Ltd. 0 124 124
678 A-Net Communication India Pvt.Ltd. 0 123 123
CLOUDINSTA24 SERVICES PRIVATE
679 0 123 123
LIMITED
680 NT CYBRONET PRIVATE LIMITED 0 123 123
681 Nuozen Telecom Pvt. Ltd. 0 123 123
682 Excogitate Technologies Pvt. Ltd. 0 121 121
683 Blenda Internet ServicesIndia Pvt. Ltd. 0 119 119
684 INYCB Network Pvt. Ltd. 0 118 118
LEVOTEL BIGNET SOLUTIONS PRIVATE
685 0 118 118
LIMITED
686 V NET NETWORKS PVT. LTD 0 118 118
ASVISH TECHNOLOGY PARTNER (OPC)
687 0 116 116
PVT LTD
688 Sharktel Infocom Pvt. Ltd. 0 116 116
689 Pronoc Technologies Pvt. Ltd. 0 113 113
690 Telstra Telecommunications Private Limited 0 111 111
691 Amity Hua Electronics Pvt. Ltd. 0 110 110
692 Japra Tele Link Pvt. Ltd. 0 110 110
693 NR IT Service Pvt. Ltd. 0 109 109
694 Durga Broadband Pvt. Ltd. 0 108 108
695 Chaitali Communications (OPC) Pvt.Ltd 0 107 107
696 Khetan Cable Network (P) Ltd 0 107 107
697 Netlife Network Pvt. Ltd.. 0 107 107
698 ITech Hive Pvt. Ltd 0 106 106
699 Skynet Broadband Pvt. Ltd. 0 105 105
700 AXOMNET BROADBAND Pvt. LTD. 0 103 103
701 Jetato Skynet Services Pvt. Ltd. 0 102 102
702 Promptnet Broadband Pvt. Ltd. 0 102 102
109
 S.
Name of Service Provider Narrowband Broadband Total
No.
703 ROYAL WIRELESS SERVICES PVT LTD 0 102 102
704 TREELINK NETWORK PVT LTD 0 102 102
705 Aircables Internet Services Pvt. Ltd. 0 101 101
706 Invensys Networks Pvt.Ltd. 0 101 101
MICRONOVA TELE SYSTEMS PRIVATE
707 0 100 100
LTD.
FLIX BROADBAND SERVICES PRIVATE
708 0 99 99
LIMITED
709 Broad Net India Pvt. Ltd. 0 97 97
710 Skyney Broadband Pvt Ltd 0 96 96
711 Magica Networking Solutions Pvt. Ltd. 0 94 94
712 Satpar Infotech Pvt Ltd 0 93 93
713 Patil ISP Services (OPC) Pvt. Ltd. 0 90 90
714 Winet Infratel Pvt. Ltd. 0 90 90
715 INFINITY WIRELESS SERVICES PVT. LTD. 0 89 89
716 Omkar Net Services Pvt. Ltd. 0 89 89
717 S A Internet Solution Pvt Ltd 0 89 89
718 YNET TELECOM SOLUTIONS PVT LTD 0 89 89
719 Gaxiom Networking Solutions Private Limited 0 88 88
720 Inic Communications Private Limited 0 88 88
721 Spark Telecommunication Private Limited 0 87 87
722 Hari Om Netsol Pvt. Ltd. 0 86 86
723 ANODIC TELENETWORK PVT LTD 0 85 85
724 GIGHZ IT SOLUTIONS PRIVATE LIMITED 0 85 85
725 ASHOKA NETSOL PVT LTD 0 84 84
726 Veer Point Pvt. Ltd. 0 81 81
727 G-Max IT Services Pvt. Ltd. 0 80 80
728 Denet Connect Services Pvt Ltd 0 79 79
729 NAS Broadband Pvt. Ltd 0 79 79
730 IndrayaniCommunication Pvt. Ltd 0 77 77
731 Sanavi Infotech (OPC) Pvt. Ltd. 0 75 75
732 Shri Vinayagaa Internet Pvt Ltd 0 74 74
733 Bilal Internet Services Private Limited 0 73 73
734 Creative BroadbandServices Pvt. Ltd 0 73 73
735 Netwire Internet Solutions Pvt. Ltd. 0 72 72
736 NR Data Service Pvt Ltd. 0 72 72
737 SHERAWAT INFOTECH PRIVATE LIMITED 0 72 72
MABA SAFENET BROADBAND SERVICES
738 0 70 70
PVT LTD
739 IKRA Broadband Private Limited 0 69 69
740 SMPL Networks Pvt. Ltd. 0 69 69
110
 S.
Name of Service Provider Narrowband Broadband Total
No.
741 Ekdant Communication Pvt. Ltd. 0 67 67
742 Aspire Broadband Pvt. Ltd. 0 66 66
743 E I DOT Com Pvt. Ltd. 0 66 66
744 SPEEDNET INFORMEDIA PVT LTD 0 65 65
745 Jai Mata Di Telectronix Pvt. Ltd. 0 64 64
746 NSD Internet Private Limited 0 64 64
747 Quantasoul Airologix Pvt. Ltd. 0 61 61
748 DNet E Solutions Pvt. Ltd. 0 61 61
749 Gponspace Internet India Pvt. Ltd. 0 61 61
750 Hansin IT Services Private Limited 0 61 61
751 Broadstar Net India Pvt. Ltd. 0 60 60
752 Kim Broadband Services Pvt. Ltd. 0 60 60
753 Heramb T-10 Network Pvt. Ltd.. 0 59 59
Malachandra Broadband Services Private
754 0 58 58
Limited
755 V NETCARE PRIVATE LIMITED 0 57 57
756 Infiber Broadnet Pvt. Ltd. 0 56 56
757 Trivoz Digital Networks Pvt. Ltd. 0 55 55
758 Aamak Network Pvt. Ltd. 0 54 54
759 Bloglytics Internet Pvt.Ltd 0 54 54
760 FASTJET TELECOM PRIVATE LIMITED 0 54 54
761 GURU NETCOM PVT. LTD. 0 54 54
762 Jet Netcom Broadband Pvt. Ltd. 0 54 54
763 PAWAN BROADBAND INDIA PVT LTD 0 52 52
764 Tiruppur Broadwave Pvt. Ltd. 0 52 52
VIDARBHA WI-FI AND NETWORK
765 0 52 52
SERVICES PVT LTD.
766 Ajay Cable & Broadband Service OPC Pvt. Ltd 0 51 51
767 NIVID TELECOM INDIA PRIVATE LIMITED 0 50 50
768 Highnet Broadband & Technologies Pvt. Ltd. 0 49 49
769 Samruddhi Communication Pvt. Ltd. 0 49 49
770 Nextra Teleservices Pvt. Ltd. 0 48 48
771 Pier Communication Pvt. Ltd 0 48 48
772 A M Broadband Pvt.Ltd 0 47 47
773 Fibernet Solutions (OPC) Pvt. Ltd. 0 47 47
774 S.G.I.C SERVICES PRIVATE LIMITED 0 46 46
LEROY NETWORKS AND SERVICES
775 0 44 44
PRIVATE LIMITED
JAGUAR BYTE TECHNOLOGY PRIVATE
776 0 43 43
LIMITED
777 R3ESOLUTION Pvt Ltd. 0 43 43
111
 S.
Name of Service Provider Narrowband Broadband Total
No.
778 SGCI Pvt. Ltd. 0 42 42
779 Ziptel IT Solutions Pvt. Ltd. 26 15 41
780 Edge Telecommunications Pvt. Ltd. 40 0 40
781 Jmohit Cable Vision Pvt. Ltd. 0 40 40
Orange Business Services India Network Pvt.
782 0 40 40
Ltd.
783 Saagars Channel Pvt. Ltd. 0 40 40
784 Gigalo Communication Private Limited 0 39 39
785 TLN COMMUNICATION PRIVATE LIMITED 0 39 39
786 Divine Broadband Services Pvt. Ltd. 0 38 38
787 Broadband Pacenet (I) Pvt. Ltd. 37 0 37
788 SAMVAD TELECOM 0 37 37
789 VR INTERNET PRIVATE LIMITED 0 36 36
BEAURACK VELOCITY INFOCOM PVT
790 0 36 36
LTD
791 R.P. World Telecom Pvt. Ltd. 0 36 36
792 Sheetalinternet Services Private Limited 0 36 36
793 FASTHOOK NETWORKS PVT LTD 0 35 35
794 Streamax Broadband Services Pvt. Ltd 0 34 34
795 Tarantula WebNetworks Pvt. Ltd. 0 34 34
796 Bajpai Telecom Pvt. Ltd. 0 30 30
797 Doonbroadband Pvt. Ltd. 0 30 30
798 Mesh Infranet Pvt. Ltd. 0 29 29
799 DENSIS ONLINE PVT LTD 0 28 28
800 Skynet Zone Wifi Services (P) Ltd. 0 28 28
801 WE INTERNET LIMITED 0 27 27
802 Praveen Telecom Pvt. Ltd. 0 26 26
803 Spacetrade Internet Pvt Ltd 0 26 26
804 Aerocast Networks Pvt Ltd. 0 25 25
805 DRONAGIRI INFOTECH PVT LTD 0 25 25
806 Sudhana Telecommunication Pvt Ltd. 0 25 25
807 Pacific Internet India Pvt. Ltd. 0 23 23
LIVE FIBERNET SERVICE PRIVATE
808 0 22 22
LIMITED
809 Smartware Technologies Pvt. Ltd. 0 22 22
810 Pintwire Infomatics Pvt. Ltd. 0 21 21
811 SmchondheCommunication Pvt. Ltd 0 21 21
812 Passcom System and Services Pvt. Ltd. 0 19 19
813 Sun Broadband and Data Services PVT. LTD. 0 18 18
814 Unified Voice Communication Pvt. Ltd. 0 18 18
815 ERNET India 0 17 17
112
 S.
Name of Service Provider Narrowband Broadband Total
No.
816 Hienet Internet Services Pvt. Ltd. 0 16 16
817 Nelco Ltd. 5 11 16
818 RAJNET CARE PRIVATE LIMITED 0 16 16
819 Microtel Internet Network Pvt. Ltd. 0 15 15
820 Marutham Networks Pvt. Ltd. 0 14 14
SPEEDPULSE DIGITAL NETWORK
821 0 14 14
PRIVATE LIMITED
822 ANGROW NETCOMM PRIVATE LIMITED 0 12 12
823 Kartik Network Pvt. Ltd. 0 12 12
824 DAVA TELECOM PRIVATE LIMITED 0 11 11
825 HELLO NETWORK SERVICE Pvt Ltd. 0 10 10
826 Mastek Infosystems OPC Pvt. Ltd. 0 10 10
827 Ultrawave Internet Access Pvt. Ltd. 4 6 10
828 Upnet Communications Pvt. Ltd. 0 10 10
829 VISHVA INFRATEL PRIVATE LIMITED 0 10 10
830 Ceralink Communication Pvt Ltd 9 0 9
831 Fibmesh IN Limited 0 9 9
WORLD PHONE INTERNET SERVICES PVT
832 0 9 9
LTD
833 Tatanet Services Ltd 0 8 8
834 Uttradoon Networks Pvt. Ltd. 0 8 8
BRIGHTNET INTERNET SOLUTIONS (OPC)
835 0 7 7
PRIVATE LIMITED
836 CIFY IT Services Pvt. Ltd. 0 7 7
837 Clear Beam Communication Pvt. Ltd. 0 7 7
838 Financial Technologies Communication Ltd. 0 7 7
839 Riyaz Internet Services Pvt. Ltd. 0 7 7
840 FURIOUSPEED PRIVATE LIMITED 0 6 6
841 Aristo Telenet Pvt Ltd 0 5 5
OM INTERNET BROADBAND SERVICE Pvt.
842 0 5 5
LTD
843 ZAPTIC PRIVATE LIMITED 0 5 5
CLOUD8IN TECHNOLOGIES PRIVATE
844 0 4 4
LIMITED
845 Critel Technologies Pvt. Ltd. 0 4 4
846 ESP Fibernet Pvt. Ltd. 0 4 4
847 ESTO MEDIA PRIVATE LIMITED 0 4 4
848 UBERCORE DATA LABS PVT LTD 0 4 4
849 A TO Z INFOLINK PVT. LTD. 0 3 3
850 AGILE NETLINK PRIVATE LIMITED 0 3 3
851 Cloudcast Digital Ltd. 0 3 3
113
S.
Name of Service Provider Narrowband Broadband Total
No.
GBLINK NETWORKSOLUTIONS PRIVATE
852 0 3 3
LIMITED
853 Blueline ISP Pvt. Ltd 0 2 2
GEGA BROADBAND SOLUTION PRIVATE
854 0 2 2
LIMITED
855 Hybrid Hash Pvt. Ltd. 0 2 2
856 My Digital NetworkLtd. 0 2 2
857 Sabse Internet Service Provider Pvt. Ltd. 0 2 2
858 FLYFAST CONNECTIONS Pvt. LTD 0 1 1
859 Sahiba Silk Mills Pvt. Ltd. 0 1 1
SHYAM DATA & VOICE SERVICES PVT
860 0 1 1
LTD
Total 35013441 815934058 850947499
Total (in million) 35.013 815.934 850.947
The information is compiled based on the reports being received from the Internet Service Providers

114
 Annexure 1.6: Telecom Service Area-wise Public Wi-Fi Hotspots, as on
30th September, 2022

Sum of Sum of Sum of

Sum of
Number of Number Aggregate
Number of
S.No. LSA Public Wi- of unique Data
Access
Fi Wi-Fi Consumed
Points
Hotspots Users (GB)
1 Andhra Pradesh 10180 21015 438647 376213
2 Assam 788 1722 107178 97930
3 Bihar 33914 38537 760770 723798
4 Delhi 11772 22437 2450300 10657112
5 Gujarat 7318 15894 724879 1465247
6 Haryana 6633 10046 101175 73362
7 Himachal Pradesh 1148 2310 12553 14003
Jammu &
8 1528 3236 35297 31435
Kashmir
9 Karnataka 8635 26337 271462 179314
10 Kerala 3949 8022 437036 266819
11 Kolkata 514 7247 206797 122802
12 Madhya Pradesh 18544 36453 356353 349903
13 Maharashtra 16900 25670 339132 256517
14 Mumbai 1001 13896 839731 313539
15 North East 1462 2965 38819 76291
16 Odisha 3654 5754 144827 150034
17 Punjab 9738 12377 98229 92671
18 Rajasthan 3272 8110 245027 208621
Tamil Nadu
(including
19 2278 7035 165170 150241
Chennai Service
Area)
Uttar Pradesh
20 19538 77795 445060 395049
East
Uttar Pradesh
21 10837 41803 178524 207137
West
22 West Bengal 3386 5229 399463 413339
Total 176989 393890 8796429 16621376

* The information is compiled based on the reports being received from the Internet Service Providers

115
 Annexure 1.7: List of Service Providers which reported IP Telephony
Minutes for Q.E. Sep-22

Name of Service Providers reported IP Telephony Minutes

S. No.
as on 30th September 2022
1 Alliance Broadband Services Pvt. Ltd.

2 Asianet Satellite Communications Ltd.

3 Blazenet Ltd.

4 City Online Services Ltd.

5 Citycom Networks Pvt. Ltd.

6 delDSL Internet Pvt Ltd

7 Pulse Telesystems Pvt. Ltd.

8 Sify Technologies Ltd.

9 Tata Communications Limited

10 Trikon Electronics Pvt. Ltd.

11 World Phone Internet Services Pvt. Ltd.

12 You Broadband & Cable India Pvt. Ltd.

13 Warmconnect Internet Services Pvt. Ltd.

116
 Annexure 1.8: Service Area wise PMRTS subscriber Base
DOT Subscriber Base
S.No. Licensed Area Served Service P rovider
30.06.2022 30.09.2022
Service
Arya Omnitalk Radio Trunking
2,910 2,955
Hyderabad Services Pvt.Ltd.
Andhra QuickCall 988 1,004
1
Pradesh Arya Omnitalk Radio Trunking
Visakhapatnam 3,902 4,011
Services Pvt.Ltd.
Total 7,800 7,970
Arya Omnitalk Radio Trunking
7,355 7,384
Delhi Services Pvt.Ltd.
2 Delhi
Procall Ltd. 3,680 3,724
Total 11,035 11,108
Arya Omnitalk Radio Trunking
Ahmedabad 954 1,027
Services Pvt.Ltd.
Amrela Inative Networks Pvt. Ltd. - -
Arya Omnitalk Radio Trunking
1,511 1,479
Bharuch Services Pvt.Ltd.
Inative Networks Pvt. Ltd. - -
Arya Omnitalk Radio Trunking
Dahej 1,484 1,453
Services Pvt.Ltd.
3 Gujarat Jamnagar Inative Networks Pvt. Ltd. 360 360
Kutch Inative Networks Pvt. Ltd. 205 205
Arya Omnitalk Radio Trunking
1,755 1,735
Surat Services Pvt.Ltd.
Inative Networks Pvt. Ltd. 895 900
Arya Omnitalk Radio Trunking
1,886 1,803
Vadodara Services Pvt.Ltd.
Inative Networks Pvt. Ltd. 360 360
Total 9,410 9,322
Arya Omnitalk Radio Trunking
7,446 7,530
Bangalore Services Pvt.Ltd.
4 Karnataka
QuickCall 480 472
Total 7,926 8,002
Arya Omnitalk Radio Trunking
Ernakulam 998 1,059
Services Pvt.Ltd.
5 Kerala
Kerala Wiwanet Solutions Pvt. Ltd 1,046 1,046
Total 2,044 2,105
Arya Omnitalk Radio Trunking
6 Kolkata Kolkata 1,545 1,501
Services Pvt.Ltd.
Madhya Arya Omnitalk Radio Trunking
7 Indore 1,753 1,742
Pradesh Services Pvt.Ltd.
Arya Omnitalk Radio Trunking
Khandala - 262
Services Pvt.Ltd.
Arya Omnitalk Radio Trunking
8 Maharashtra 2,113 1,895
Pune Services Pvt.Ltd.
Smartalk Pvt Ltd. 704 694
Total 2,817 2,851
Airtalk Solutions & Services Pvt.
550 592
Ltd.
Arya Omnitalk Radio Trunking
9,690 9,537
Mumbai Services Pvt.Ltd.
9 Mumbai
Bhilwara Telenet Services Pvt.Ltd. 876 882

Smartalk Pvt Ltd. 897 876

Total 12,013 11,887
Arya Omnitalk Radio Trunking
880 861
Jaipur Services Pvt.Ltd.
10 Rajasthan
Procall Ltd. 498 494
Total 1,378 1,355
Arya Omnitalk Radio Trunking
7,822 7,561
Chennai Services Pvt.Ltd.
11 Tamil Nadu
QuickCall 505 419
Total 8,327 7,980
Grand Total 66,048 65,823

117
 Annexure 2.1: Wireless Revenue Service - Service Area wise Statistics for
QE Sep, 2022
Key parameters for service areas of category-A
Service Area % of pre-paid ARPU Total usage (from & outside HSA) per
in total (Rs. per subscriber per month
subscribers month) Outgoing Outgoing Incoming Total
SMS MOU MOU MOU
AP 93.38% 168 12 439 433 872
Gujarat 93.76% 150 17 362 352 714
Karnataka 88.68% 166 15 440 434 873
MH 93.74% 151 13 369 363 731
TN (incl. Chennai) 91.70% 166 11 408 409 817
Key parameters for service areas of category-B
Service Area % of pre-paid ARPU Total usage (from & outside HSA) per
in total (Rs. per subscriber per month
Subscribers month) Outgoing Outgoing Incoming Total
SMS MOU MOU MOU
Haryana 92.75% 114 8 401 401 803
Kerala 96.50% 156 6 318 324 642
MP 95.01% 127 14 414 416 829
Punjab 94.11% 141 9 394 387 781
Rajasthan 95.72% 134 13 442 444 886
UP(E) 96.43% 105 11 534 553 1087
UP(W) 96.44% 118 10 444 453 898
WB 97.61% 126 14 474 484 958

Key parameters for service areas of category-C

Service Area % of pre-paid ARPU Total usage (from & outside HSA) per
in total (Rs. per subscriber per month
subscribers month) Outgoing Outgoing Incoming Total
SMS MOU MOU MOU
Assam 97.02% 139 26 511 526 1037
Bihar 95.81% 118 12 599 634 1234
HP 97.44% 146 10 429 430 860
J&K 43.30% 167 26 593 561 1155
NE 97.28% 168 27 454 460 914
Odisha 96.39% 132 16 524 540 1064

Key parameters for service areas of category-Metro

Service Area % of pre-paid ARPU Total usage (from & outside HSA) per
in total (Rs. per subscriber per month
subscribers month) Outgoing Outgoing Incoming Total
SMS MOU MOU MOU
Kolkata 93.02% 106 11 408 391 799
Delhi 70.04% 121 12 462 421 883
Mumbai 78.63% 131 9 409 359 769
118
 Annexure 4.1: Performance of QoS Parameters for Cellular Mobile Service
Network Related Parameters Customer Servcice Quality Parameters
Network Availability Connection Establishment (Accessibility) Connection Maintenance (Retainability) POI Metering and Billing Response time to the Termination / closure of

Period of
Call Set-up Point of
applying credit/
Success Rate Network QoS DCR Network QoS DCR Connections Interconnection Percentage of
BS Accumula- SDCCH/ Paging waiver/
Worst affected and Session Spatial Temporal with good voice (POI) Resolution of Resolution of calls answered Time taken for
ted down-time Channel TCH, RAB and E- Down Link (DL) Up Link (UL) Metering and Metering and adjustment to Accessibility of Termination /
BSs due to Establishment Distribution Distribution quality, Circuit Congestion (on billing/charging billing/charging by the refund of
(not available Congestion/ RAB Congestion Packet Drop Packet Drop billing credibility billing credibility customer's call center/ Closure of
down-time Success Rate for Measure Measure Switched Voice individual POI) - complaints- complaints- operators (voice deposits after
for service) RRC Congestion (%age) Rate or DL-PDR Rate or UL-PDR - post paid - pre paid account from customer care service
LSA Name TSP Name (%age) Circuit Switched [Network_ [Network_ Quality and No. of POIs not within 4 weeks within 6 weeks to voice) within closures
(%age) (%age) the date of
Voice or VoLTE QSD(90,90)] QTD(97,90)] VoLTE quality meeting the 90 seconds
resolution of
as applicable benchmark
complaints

100% within 1
98% within 4 100% within 6 week of 100% within
<=2% <=2% =>95% <=1% <=2% <=2% <=3% =>95% <=0.5 <=2% <=2% <=0.1% <=0.1% =>95% =>95% <= 7 days
weeks weeks resolution of 60 days
complaint
AIRTEL 0.29% 0.70% 99.33% 0.24% 0.32% 1.23% 1.43% 96.20% 0 0.16% 0.15% 0.04% 0.00% 100.00% 100.00% 100.00% 100.00% 94.89% 100.00% 100.00%
Andhra BSNL 1.42% 1.90% 98.45% 0.78% 0.57% 1.68% 1.80% 98.64% 0 0.01% 0.21% 0.00% 0.00% 100.00% 100.00% 100.00% 97.42% 87.64% 100.00% 100.00%
Pradesh RJIL 0.08% 0.20% 99.69% 0.01% 0.00% 0.17% 0.26% 99.96% 0 0.00% 0.07% 0.00% 0.00% 100.00% 100.00% 100.00% 98.17% 98.73% 100.00% 100.00%
VIL 0.10% 0.63% 99.24% 0.20% 0.24% 1.62% 2.22% 97.87% 0 0.16% 0.07% 0.00% 0.00% 99.81% 100.00% 100.00% 99.11% 99.99% 100.00% 100.00%
AIRTEL 0.31% 1.13% 98.64% 0.32% 0.68% 1.72% 2.17% 96.33% 0 0.16% 0.18% 0.03% 0.00% 100.00% 100.00% 100.00% 100.00% 90.31% 100.00% 100.00%
BSNL 1.95% 0.61% 98.41% 0.85% 1.81% 1.84% 2.25% 98.47% 0 1.57% 1.78% 0.02% 0.00% 100.00% 100.00% 100.00% 97.04% 96.02% 100.00% 100.00%
Assam
RJIL 0.25% 0.84% 99.64% 0.00% 0.00% 0.44% 0.54% 99.95% 0 0.00% 0.09% 0.00% 0.00% 100.00% 100.00% 100.00% 98.52% 98.52% 100.00% 100.00%
VIL 0.34% 1.84% 99.38% 0.17% 0.60% 1.88% 2.59% 98.54% 0 0.09% 0.12% 0.00% 0.00% 100.00% 100.00% 100.00% 97.79% 99.86% 100.00% 100.00%
AIRTEL 0.61% 0.06% 97.95% 0.62% 0.73% 1.59% 1.69% 98.14% 0 0.14% 0.35% 0.04% 0.00% 100.00% 100.00% 100.00% 100.00% 92.76% 100.00% 100.00%
BSNL 1.92% 0.62% 95.90% 0.33% 0.32% 1.81% 2.31% 98.20% 0 0.00% 0.00% 0.00% 0.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
Bihar
RJIL 0.16% 0.63% 99.52% 0.01% 0.00% 0.33% 0.43% 99.96% 0 0.00% 0.09% 0.00% 0.00% 100.00% 100.00% 100.00% 98.51% 98.63% 100.00% 100.00%
VIL 0.14% 1.21% 99.05% 0.09% 0.08% 1.55% 2.14% 99.28% 0 0.01% 0.02% 0.00% 0.00% 100.00% 100.00% 100.00% 96.50% 99.93% 100.00% 100.00%
AIRTEL 0.21% 1.26% 99.36% 0.18% 0.24% 1.91% 2.36% 95.50% 0 0.43% 0.23% 0.02% 0.00% 100.00% 100.00% 100.00% 100.00% 92.91% 100.00% 100.00%
MTNL 0.06% 0.44% 97.48% 0.08% 0.85% 1.21% 1.37% 98.16% 0 NA NA 0.00% 0.00% 100.00% 100.00% 100.00% 99.67% 99.09% 100.00% 100.00%
Delhi
RJIL 0.09% 0.25% 99.52% 0.00% 0.00% 0.18% 0.30% 99.96% 0 0.00% 0.08% 0.00% 0.00% 100.00% 100.00% 100.00% 97.82% 98.60% 100.00% 100.00%
VIL 0.11% 0.56% 99.82% 0.08% 0.18% 1.45% 2.05% 99.56% 0 0.17% 0.26% 0.01% 0.01% 100.00% 100.00% 100.00% 99.18% 99.99% 100.00% 100.00%
AIRTEL 0.28% 1.98% 99.31% 0.22% 0.29% 1.67% 2.30% 95.78% 0 0.08% 0.19% 0.03% 0.00% 100.00% 100.00% 100.00% 100.00% 90.42% 100.00% 100.00%
BSNL 1.54% 0.47% 97.65% 0.23% 0.64% 1.25% 2.14% 98.45% 0 0.09% 0.20% 0.00% 0.00% 100.00% 100.00% 100.00% 99.90% 96.55% 100.00% 100.00%
Gujarat
RJIL 0.18% 0.60% 99.68% 0.03% 0.00% 0.14% 0.25% 99.97% 0 0.00% 0.07% 0.00% 0.00% 100.00% 100.00% 100.00% 98.47% 97.53% 100.00% 100.00%
VIL 0.09% 0.40% 99.56% 0.08% 0.35% 1.68% 2.17% 97.26% 0 0.16% 0.19% 0.01% 0.00% 100.00% 100.00% 100.00% 97.14% 100.00% 100.00% 100.00%
AIRTEL 0.18% 1.31% 99.52% 0.10% 0.17% 1.16% 1.52% 95.34% 0 0.15% 0.25% 0.02% 0.00% 100.00% 100.00% 100.00% 100.00% 93.53% 100.00% 100.00%
BSNL 0.76% 0.04% 98.83% 0.48% 0.95% 1.60% 1.79% 97.11% 0 0.16% 0.56% 0.00% 0.01% 100.00% 100.00% 100.00% 98.00% 99.93% 100.00% 100.00%
Haryana
RJIL 0.08% 0.27% 99.65% 0.00% 0.00% 0.21% 0.37% 99.97% 0 0.00% 0.06% 0.00% 0.00% 100.00% 100.00% 100.00% 98.57% 98.56% 100.00% 100.00%
VIL 0.13% 0.49% 99.16% 0.43% 0.83% 1.89% 2.70% 98.32% 0 0.16% 0.11% 0.00% 0.01% 100.00% 100.00% 100.00% 99.18% 99.97% 100.00% 100.00%
AIRTEL 0.12% 0.67% 99.70% 0.14% 0.06% 1.16% 1.40% 96.00% 0 0.16% 0.14% 0.03% 0.00% 100.00% 100.00% 100.00% 100.00% 93.60% 100.00% 100.00%
Himachal BSNL 1.90% 0.38% 98.59% 0.86% 1.24% 1.93% 2.04% 98.52% 0 0.00% 0.00% 0.01% 0.00% 100.00% 100.00% 100.00% 97.52% 95.74% 100.00% 100.00%
Pradesh RJIL 0.15% 0.41% 99.67% 0.00% 0.00% 0.19% 0.32% 99.97% 0 0.00% 0.06% 0.00% 0.00% 100.00% 100.00% 100.00% 98.63% 98.47% 100.00% 100.00%
VIL 0.13% 0.51% 99.15% 0.05% 0.33% 1.67% 2.50% 96.05% 0 0.21% 0.25% 0.03% 0.00% 100.00% 100.00% 100.00% 99.89% 99.95% 100.00% 100.00%
AIRTEL 0.23% 1.42% 99.26% 0.05% 0.04% 0.92% 1.37% 95.64% 0 0.18% 0.17% 0.01% 0.00% 100.00% 100.00% 100.00% 100.00% 94.47% 100.00% 100.00%
Jammu & BSNL 1.90% 0.64% 97.73% 0.87% 1.09% 1.97% 2.67% 95.76% 0 0.22% 0.12% 0.00% 0.05% 100.00% 100.00% 100.00% 98.00% 99.90% 100.00% 100.00%
Kashmir RJIL 0.10% 0.41% 99.66% 0.00% 0.00% 0.26% 0.38% 99.96% 0 0.00% 0.08% 0.00% 0.00% 100.00% 100.00% 100.00% 98.36% 99.27% 100.00% 100.00%
VIL 0.26% 1.25% 99.53% 0.48% 0.19% 1.56% 2.50% 97.68% 0 0.18% 0.16% 0.00% 0.00% 100.00% 100.00% 100.00% 99.87% 99.98% 100.00% 100.00%
AIRTEL 0.06% 0.36% 99.68% 0.13% 0.19% 1.03% 1.39% 95.59% 0 0.18% 0.15% 0.03% 0.00% 100.00% 100.00% 100.00% 100.00% 94.97% 100.00% 100.00%
BSNL 1.71% 0.57% 97.96% 0.43% 0.43% 1.54% 1.66% 97.59% 0 1.28% 1.03% 0.00% 0.00% 99.73% 100.00% 100.00% 95.08% 89.48% 100.00% 100.00%
Karnataka
RJIL 0.06% 0.09% 99.66% 0.01% 0.00% 0.17% 0.31% 99.97% 0 0.00% 0.07% 0.00% 0.00% 100.00% 100.00% 100.00% 97.26% 98.99% 100.00% 100.00%
VIL 0.11% 0.35% 99.70% 0.28% 0.30% 1.72% 2.13% 98.81% 0 0.13% 0.16% 0.01% 0.00% 100.00% 100.00% 100.00% 97.35% 99.98% 100.00% 100.00%
AIRTEL 0.10% 0.25% 99.68% 0.16% 0.45% 1.64% 2.33% 96.91% 0 0.13% 0.45% 0.03% 0.00% 100.00% 100.00% 100.00% 100.00% 98.01% 100.00% 100.00%
BSNL 0.33% 0.21% 98.93% 0.24% 0.53% 1.87% 2.33% 98.50% 0 0.06% 0.20% 0.00% 0.00% 100.00% 100.00% 100.00% 97.50% 90.01% 100.00% 100.00%
Kerala
RJIL 0.04% 0.07% 99.78% 0.01% 0.00% 0.11% 0.41% 99.97% 0 0.00% 0.07% 0.00% 0.00% 100.00% 100.00% 100.00% 97.64% 98.52% 100.00% 100.00%
VIL 0.05% 0.01% 99.74% 0.16% 0.25% 0.65% 1.03% 98.84% 0 0.07% 0.14% 0.02% 0.00% 100.00% 100.00% 100.00% 94.98% 99.82% 100.00% 100.00%

119
 Annexure 4.1 (Contd.)
AIRTEL 0.11% 0.00% 99.86% 0.18% 0.20% 1.10% 2.00% 97.79% 0 0.13% 0.28% 0.04% 0.00% 100.00% 100.00% 100.00% 100.00% 85.15% 100.00% 100.00%
BSNL 0.38% 0.61% 98.48% 0.11% 0.25% 1.39% 1.59% 96.91% 0 0.00% 0.00% 0.00% 0.01% 99.00% 100.00% 100.00% 97.21% 97.05% 100.00% 100.00%
Kolkata
RJIL 0.01% 0.00% 99.68% 0.00% 0.00% 0.07% 0.19% 99.98% 0 0.00% 0.04% 0.00% 0.00% 100.00% 100.00% 100.00% 98.30% 99.05% 100.00% 100.00%
VIL 0.15% 0.72% 99.90% 0.12% 0.10% 0.97% 1.41% 98.40% 0 0.08% 0.14% 0.02% 0.01% 100.00% 100.00% 100.00% 99.08% 99.95% 100.00% 100.00%
AIRTEL 0.24% 1.13% 99.03% 0.17% 0.28% 1.85% 2.33% 96.60% 0 0.10% 0.18% 0.03% 0.00% 100.00% 100.00% 100.00% 100.00% 95.10% 100.00% 100.00%
Madhya BSNL 1.21% 0.35% 98.74% 0.47% 1.10% 1.82% 2.02% 98.71% 0 0.00% 0.00% 0.00% 0.03% 100.00% 100.00% 100.00% 98.75% 98.62% 100.00% 100.00%
Pradesh RJIL 0.26% 1.14% 99.62% 0.01% 0.00% 0.38% 0.51% 99.95% 0 0.00% 0.11% 0.00% 0.00% 100.00% 100.00% 100.00% 98.37% 98.29% 100.00% 100.00%
VIL 0.25% 0.92% 98.92% 0.25% 0.60% 1.77% 2.27% 97.26% 0 0.21% 0.15% 0.02% 0.03% 100.00% 100.00% 100.00% 96.42% 99.96% 100.00% 100.00%
AIRTEL 0.13% 0.04% 99.32% 0.25% 0.24% 1.55% 1.83% 97.21% 0 0.09% 0.16% 0.03% 0.00% 100.00% 100.00% 100.00% 100.00% 93.42% 100.00% 100.00%
BSNL 1.69% 0.61% 97.71% 0.56% 0.81% 1.94% 2.56% 97.30% 0 0.06% 0.17% 0.01% 0.00% 98.22% 100.00% 100.00% 97.47% 95.33% 100.00% 100.00%
Maharashtra
RJIL 0.31% 1.43% 99.66% 0.03% 0.00% 0.26% 0.35% 99.95% 0 0.00% 0.10% 0.00% 0.00% 100.00% 100.00% 100.00% 97.84% 98.32% 100.00% 100.00%
VIL 0.16% 0.46% 97.98% 0.76% 1.05% 1.85% 2.94% 96.60% 0 0.32% 0.13% 0.02% 0.00% 99.93% 100.00% 100.00% 97.44% 99.99% 100.00% 100.00%
AIRTEL 0.21% 1.10% 99.01% 0.19% 0.40% 1.64% 1.91% 96.08% 0 0.16% 0.20% 0.02% 0.00% 100.00% 100.00% 100.00% 100.00% 93.16% 100.00% 100.00%
MTNL 0.50% 1.60% 98.10% 0.50% 0.20% 1.79% 2.96% 98.12% 0 NA NA 0.07% 0.00% 100.00% 100.00% 100.00% 100.00% 99.90% 100.00% 100.00%
Mumbai
RJIL 0.18% 0.69% 99.62% 0.08% 0.00% 0.12% 0.22% 99.96% 0 0.00% 0.08% 0.00% 0.00% 100.00% 100.00% 100.00% 97.90% 97.88% 100.00% 100.00%
VIL 0.11% 0.12% 99.77% 0.05% 0.23% 1.59% 2.13% 98.86% 0 0.16% 0.23% 0.01% 0.01% 100.00% 100.00% 100.00% 98.67% 99.99% 100.00% 100.00%
AIRTEL 0.48% 0.96% 98.72% 0.54% 1.03% 1.75% 2.00% 98.18% 0 0.21% 0.18% 0.01% 0.00% 100.00% 100.00% 100.00% 100.00% 86.57% 100.00% 100.00%
BSNL 1.90% 0.43% 98.10% 0.76% 1.18% 1.80% 1.85% 97.80% 0 0.00% 0.00% 0.00% 0.05% 100.00% 100.00% 100.00% 96.00% 96.10% 100.00% 100.00%
North East
RJIL 1.20% 1.69% 99.54% 0.01% 0.00% 0.61% 0.85% 99.95% 0 0.00% 0.11% 0.00% 0.00% 100.00% 100.00% 100.00% 98.13% 99.23% 100.00% 100.00%
VIL 0.59% 1.91% 99.29% 0.17% 0.70% 1.96% 1.98% 98.27% 0 0.16% 0.14% 0.01% 0.00% 100.00% 100.00% 100.00% 98.75% 99.96% 100.00% 100.00%
AIRTEL 0.05% 0.05% 98.86% 0.20% 0.39% 1.65% 1.75% 97.04% 0 0.10% 0.24% 0.03% 0.00% 100.00% 100.00% 100.00% 100.00% 93.97% 100.00% 100.00%
BSNL 1.24% 0.64% 96.37% 0.68% 1.61% 1.90% 1.91% 96.20% 0 0.00% 0.00% 0.05% 0.00% 100.00% 100.00% 100.00% 95.27% 98.34% 100.00% 100.00%
Odisha
RJIL 0.12% 0.38% 99.62% 0.02% 0.00% 0.28% 0.36% 99.95% 0 0.00% 0.10% 0.00% 0.00% 100.00% 100.00% 100.00% 98.53% 98.89% 100.00% 100.00%
VIL 0.02% 0.11% 99.87% 0.06% 0.12% 1.72% 2.38% 98.76% 0 0.04% 0.11% 0.01% 0.01% 100.00% 100.00% 100.00% 99.20% 99.95% 100.00% 100.00%
AIRTEL 0.06% 0.30% 99.48% 0.12% 0.24% 0.99% 1.16% 98.01% 0 0.10% 0.33% 0.04% 0.00% 100.00% 100.00% 100.00% 100.00% 92.62% 100.00% 100.00%
BSNL 0.66% 0.47% 98.42% 0.37% 0.29% 1.86% 2.17% 97.03% 0 0.00% 0.01% 0.01% 0.00% 100.00% 100.00% 100.00% 98.00% 99.92% 100.00% 100.00%
Punjab
RJIL 0.05% 0.11% 99.63% 0.00% 0.00% 0.07% 0.21% 99.97% 0 0.00% 0.06% 0.00% 0.00% 100.00% 100.00% 100.00% 98.62% 98.36% 100.00% 100.00%
VIL 0.03% 0.12% 99.96% 0.06% 0.04% 0.60% 1.23% 99.45% 0 0.12% 0.23% 0.01% 0.00% 100.00% 100.00% 100.00% 97.46% 99.97% 100.00% 100.00%
AIRTEL 0.26% 1.00% 98.55% 0.24% 0.43% 1.69% 2.06% 97.78% 0 0.24% 0.17% 0.03% 0.00% 100.00% 100.00% 100.00% 100.00% 94.14% 100.00% 100.00%
BSNL 1.18% 0.51% 98.89% 0.82% 1.11% 1.54% 2.22% 98.30% 0 0.00% 0.00% 0.01% 0.00% 100.00% 100.00% 100.00% 99.35% 96.37% 100.00% 100.00%
Rajasthan
RJIL 0.11% 0.31% 99.66% 0.01% 0.00% 0.32% 0.42% 99.96% 0 0.00% 0.08% 0.00% 0.00% 100.00% 100.00% 100.00% 98.44% 98.48% 100.00% 100.00%
VIL 0.15% 0.44% 99.25% 0.28% 0.41% 1.87% 2.67% 98.29% 0 0.18% 0.22% 0.01% 0.01% 100.00% 100.00% 100.00% 98.69% 99.91% 100.00% 100.00%
AIRTEL 0.12% 0.27% 99.81% 0.15% 0.16% 1.80% 2.70% 95.95% 0 0.26% 0.11% 0.03% 0.00% 100.00% 100.00% 100.00% 100.00% 95.67% 100.00% 100.00%
Tamilnadu
BSNL 0.94% 0.57% 98.84% 0.46% 0.36% 1.82% 2.73% 98.09% 0 0.00% 0.00% 0.00% 0.00% 100.00% 100.00% 100.00% 97.55% 92.88% 100.00% 100.00%
including
RJIL 0.07% 0.18% 99.71% 0.01% 0.00% 0.11% 0.23% 99.97% 0 0.00% 0.06% 0.00% 0.00% 100.00% 100.00% 100.00% 98.21% 99.04% 100.00% 100.00%
Chennai
VIL 0.19% 0.89% 99.34% 0.66% 0.63% 1.87% 2.38% 98.21% 0 0.09% 0.15% 0.02% 0.00% 100.00% 100.00% 100.00% 97.02% 99.99% 100.00% 100.00%
AIRTEL 0.25% 1.21% 97.03% 0.63% 1.72% 1.26% 1.54% 98.07% 0 0.15% 0.29% 0.04% 0.00% 100.00% 100.00% 100.00% 100.00% 93.86% 100.00% 100.00%
Uttar Pradesh BSNL 1.69% 0.65% 99.27% 0.89% 0.17% 1.74% 2.33% 97.45% 0 0.08% 0.05% 0.03% 0.01% 100.00% 100.00% 100.00% 98.28% 99.99% 100.00% 100.00%
(East) RJIL 0.35% 1.72% 99.54% 0.00% 0.00% 0.21% 0.34% 99.97% 0 0.00% 0.07% 0.00% 0.00% 100.00% 100.00% 100.00% 98.66% 98.97% 100.00% 100.00%
VIL 0.32% 0.55% 99.33% 0.33% 0.64% 1.89% 2.92% 97.64% 0 0.11% 0.22% 0.01% 0.00% 100.00% 100.00% 100.00% 99.26% 99.95% 100.00% 100.00%
AIRTEL 0.28% 1.02% 99.71% 0.15% 0.15% 1.61% 1.97% 95.46% 0 0.11% 0.22% 0.05% 0.00% 100.00% 100.00% 100.00% 100.00% 93.59% 100.00% 100.00%
Uttar Pradesh BSNL 1.78% 0.62% 96.57% 0.83% 1.32% 1.82% 1.98% 96.43% 0 0.00% 0.00% 0.00% 0.00% 100.00% 100.00% 100.00% 98.37% 96.27% 100.00% 100.00%
(West) RJIL 0.19% 1.18% 99.58% 0.01% 0.00% 0.35% 0.49% 99.97% 0 0.00% 0.06% 0.00% 0.00% 100.00% 100.00% 100.00% 98.58% 98.85% 100.00% 100.00%
VIL 0.13% 0.37% 99.16% 0.63% 0.81% 1.89% 2.44% 97.11% 0 0.09% 0.17% 0.00% 0.00% 100.00% 100.00% 100.00% 99.01% 99.93% 100.00% 100.00%
AIRTEL 0.33% 0.65% 98.57% 0.26% 0.89% 1.96% 2.28% 95.67% 0 0.32% 0.31% 0.05% 0.00% 100.00% 100.00% 100.00% 100.00% 80.98% 100.00% 100.00%
BSNL 0.33% 0.65% 96.25% 0.83% 1.49% 1.92% 2.04% 97.55% 0 0.19% 1.89% 0.00% 0.01% 98.00% 100.00% 100.00% 96.00% 96.21% 100.00% 100.00%
West Bengal
RJIL 0.08% 0.23% 99.69% 0.02% 0.00% 0.32% 0.46% 99.96% 0 0.00% 0.09% 0.00% 0.00% 100.00% 100.00% 100.00% 98.50% 98.65% 100.00% 100.00%
VIL 0.19% 1.12% 99.86% 0.08% 0.13% 1.98% 2.68% 97.88% 0 0.11% 0.17% 0.02% 0.00% 100.00% 100.00% 100.00% 99.40% 99.88% 100.00% 100.00%

120
 Annexure 4.2 : Performance of QoS Parameters for Basic (Wire-line) Service

Response time to the Termination / closure of

Fault Repair POI Metering and Billing
customer for assistance service

Mean Time to Repair (MTTR)

Percentage of calls answered

(POI) Congestion (No. of PoIs

charging/ validity complaints

charging/ validity complaints

voice) within ninety seconds

% of faults repaired within 5

customer's account from the

working day - Rural and hilly

% offaults repaired within 7

% of faults repaired by next

% of faults repaired by next

Accessibility of call center/

by the operators (voice to

days- Rural and hilly areas

Period of applying credit/

not meeting benchmark)

Time taken for Refund of

Point of Interconnection

Termination / Closure of

deposits after closures-

waiver/ adjustment to
Resolution of billing/

Resolution of billing/
Faults

Credibility - Postpaid

date of resolution of
Metering and Billing

Metering and Billing

working day - Urban

Credibility - Prepaid

within 4 weeks

within 6 weeks

within 60 days
incidences

customer care
days - Urban
(No. of

service
areas
faults/100
LSA Name TSP Name Subs/month)

100% within
1 week of
98% within 100% within 100% within
<= 7 >=85% >=100 % >=75% >=100% < 10 Hrs < 0.5% < 0.1% < 0.1% resolution >= 95% > =95 % <= 7 days
4 weeks 6 weeks 60 days
of
complaint
AIRTEL 0.59 95.34% 100.00% 100.00% 100.00% 1.97 0 0.00% 0.00% 100.00% 100.00% 100.00% 100.00% 95.41% 100.00% 100.00%
BSNL 5 98.00% 100.00% 98.00% 100.00% 6 0 0.00% 0.00% 100.00% 100.00% 100.00% 87.14% 81.87% 100.00% 100.00%
Andhra
RJIL 0 100.00% 100.00% 100.00% 100.00% 0 0 0.00% 0.00% NA NA NA 95.48% 99.62% 100.00% 100.00%
Pradesh
TATA 5.51 92.79% 100.00% 100.00% 100.00% 7.66 0 0.00% NA 100.00% 100.00% 100.00% 99.00% 99.35% 100.00% 100.00%
VIL 0.07 100.00% 100.00% NA NA 0.5 0 NA NA NA NA NA 100.00% 100.00% NA NA
AIRTEL 0 100.00% 100.00% 100.00% 100.00% 0 0 0.00% 0.00% 100.00% 100.00% 100.00% 100.00% 99.12% 100.00% 100.00%
BSNL 3 89.00% 100.00% 90.00% 100.00% 3 0 0.00% 0.00% 100.00% 100.00% 100.00% 82.88% 82.32% 100.00% 100.00%
Assam
RJIL 0 100.00% 100.00% 100.00% 100.00% 0 0 0.00% 0.00% NA NA NA 95.00% 100.00% 100.00% 100.00%
VIL 1.32 100.00% 100.00% NA NA 2.42 0 NA NA NA NA NA 100.00% 100.00% 100.00% NA
AIRTEL 0 100.00% 100.00% 100.00% 100.00% 0 0 0.02% 0.00% 100.00% 100.00% 100.00% 100.00% 97.97% 100.00% 100.00%
BSNL 5 95.00% 100.00% 93.00% 100.00% 4 0 0.01% 0.00% 98.00% 100.00% 100.00% 84.81% 81.48% 100.00% 100.00%
Bihar RJIL 0 100.00% 100.00% 100.00% 100.00% 0 0 0.00% 0.00% NA NA NA 95.31% 100.00% 100.00% 100.00%
TATA 0.22 100.00% 100.00% 100.00% 100.00% 1.78 0 0.00% NA 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
VIL 1.2 100.00% 100.00% NA NA 4.13 0 NA NA NA NA NA 100.00% 100.00% 100.00% NA
AIRTEL 0.65 97.85% 100.00% 100.00% 100.00% 1.7 0 0.00% 0.00% 100.00% 100.00% 100.00% 100.00% 98.11% 100.00% 100.00%
MTNL 2.03 82.88% 96.26% NA NA 5.03 0 0.00% NA 100.00% 100.00% 100.00% 99.71% 99.27% 100.00% 100.00%
Delhi RJIL 0 100.00% 100.00% 100.00% 100.00% 0 0 0.00% 0.00% NA NA NA 96.00% 99.81% 100.00% 100.00%
TATA 3.82 100.00% 100.00% 100.00% 100.00% 2.18 0 0.00% NA 100.00% 100.00% 100.00% 98.00% 98.80% 100.00% 100.00%
VIL 0.25 100.00% 100.00% NA NA 1.47 0 NA NA NA NA NA 100.00% 100.00% 100.00% NA
AIRTEL 0.63 87.73% 100.00% 100.00% 100.00% 1.31 0 0.01% 0.00% 100.00% 100.00% 100.00% 100.00% 98.70% 100.00% 100.00%
BSNL 5 95.00% 100.00% 94.00% 100.00% 4 0 0.01% 0.00% 100.00% 100.00% 100.00% 99.74% 99.70% 100.00% 100.00%
Gujarat RJIL 0 100.00% 100.00% 100.00% 100.00% 0 0 0.00% 0.00% NA NA NA 96.15% 100.00% 100.00% 100.00%
TATA 1.8 85.38% 100.00% 100.00% 100.00% 8.82 0 0.00% NA 100.00% 100.00% 100.00% 100.00% 99.72% 100.00% 100.00%
VIL 0.16 100.00% 100.00% NA NA 1.56 0 NA NA NA NA NA 100.00% 100.00% 100.00% NA
AIRTEL 0.69 92.88% 100.00% 100.00% 100.00% 1.83 0 0.00% 0.00% 100.00% 100.00% 100.00% 100.00% 97.61% 100.00% 100.00%
BSNL 5 90.00% 100.00% 87.00% 100.00% 5 0 0.07% 0.00% 100.00% 100.00% 100.00% 100.00% 99.26% 100.00% 100.00%
Haryana RJIL 0 100.00% 100.00% 100.00% 100.00% 0 0 0.00% 0.00% NA NA NA 100.00% 100.00% 100.00% 100.00%
TATA 0.25 100.00% 100.00% 100.00% 100.00% 3.64 0 0.00% NA 100.00% 100.00% 100.00% 100.00% 99.86% 100.00% 100.00%
VIL 2.5 100.00% 100.00% NA NA 1.25 0 NA NA NA NA NA 100.00% 100.00% NA NA
AIRTEL 0.21 100.00% 100.00% 100.00% 100.00% 2.8 0 0.00% 0.00% 100.00% 100.00% 100.00% 100.00% 98.97% 100.00% 100.00%
BSNL 6 89.00% 100.00% 96.00% 100.00% 7 0 0.03% 0.00% 99.34% 100.00% 100.00% 100.00% 98.99% 100.00% 100.00%
Himachal
RJIL 0 100.00% 100.00% 100.00% 100.00% 0 0 0.00% 0.00% NA NA NA 100.00% 100.00% 100.00% 100.00%
Pradesh
TATA 0 100.00% 100.00% 100.00% 100.00% 0 0 0.00% NA 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
VIL 0 100.00% 100.00% NA NA 0 0 NA NA NA NA NA 100.00% 100.00% NA NA

121
 Annexure 4.2 (Contd.)

AIRTEL 0.15 88.40% 100.00% 100.00% 100.00% 3.52 0 0.00% 0.00% 100.00% 100.00% 100.00% 100.00% 99.23% 100.00% 100.00%
Jammu & BSNL 4 97.00% 100.00% 98.00% 100.00% 7 0 0.01% 0.00% 98.00% 100.00% 100.00% 100.00% 99.74% 100.00% 100.00%
Kashmir RJIL 0 100.00% 100.00% 100.00% 100.00% 0 0 0.00% 0.00% NA NA NA 96.30% 100.00% 100.00% 100.00%
VIL 0 100.00% 100.00% NA NA 0 0 NA NA NA NA NA 100.00% 100.00% NA NA
AIRTEL 0.71 91.93% 100.00% 100.00% 100.00% 2.66 0 0.00% 0.00% 100.00% 100.00% 100.00% 100.00% 95.63% 100.00% 100.00%
BSNL 7 90.00% 100.00% 82.00% 100.00% 7 0 0.09% 0.00% 98.00% 100.00% 100.00% 84.37% 80.07% 100.00% 100.00%
Karnataka RJIL 0 100.00% 100.00% 100.00% 100.00% 0 0 0.00% 0.00% NA NA NA 95.89% 100.00% 100.00% 100.00%
TATA 0.15 92.77% 100.00% 100.00% 100.00% 8.37 0 0.00% NA 100.00% 100.00% 100.00% 99.00% 98.92% 100.00% 100.00%
VIL 0.11 100.00% 100.00% NA NA 3.25 0 NA NA NA NA NA 100.00% 100.00% 100.00% NA
AIRTEL 0.89 88.68% 100.00% 100.00% 100.00% 2.06 0 0.00% 0.00% 100.00% 100.00% 100.00% 100.00% 92.77% 100.00% 100.00%
BSNL 5 92.00% 100.00% 92.00% 100.00% 7 0 0.02% 0.00% 100.00% 100.00% 100.00% 86.11% 82.20% 100.00% 100.00%
Kerala RJIL 0 100.00% 100.00% 100.00% 100.00% 0 0 0.00% 0.00% NA NA NA 95.92% 98.59% 100.00% 100.00%
TATA 0.08 100.00% 100.00% 100.00% 100.00% 2.9 0 0.00% NA 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
VIL 0.59 100.00% 100.00% NA NA 3.1 0 NA NA NA NA NA 100.00% 100.00% 100.00% NA
AIRTEL 0.13 97.89% 100.00% 100.00% 100.00% 1.69 0 0.00% 0.00% 100.00% 100.00% 100.00% 100.00% 98.56% 100.00% 100.00%
BSNL 7 92.00% 100.00% NA NA 8 0 0.00% 0.00% 98.00% 100.00% 100.00% 85.24% 82.02% 100.00% 100.00%
Kolkata RJIL 0 100.00% 100.00% 100.00% 100.00% 0 0 0.00% 0.00% NA NA NA 96.83% 100.00% 100.00% 100.00%
TATA 2.66 98.68% 100.00% 100.00% 100.00% 2.23 0 0.00% NA 100.00% 100.00% 100.00% 97.00% 100.00% 100.00% 100.00%
VIL 0.32 100.00% 100.00% NA NA 1.41 0 NA NA NA NA NA 100.00% 100.00% 100.00% NA
AIRTEL 0.22 85.08% 100.00% 100.00% 100.00% 1 0 0.00% 0.00% 100.00% 100.00% 100.00% 100.00% 98.42% 100.00% 100.00%
BSNL 7 91.00% 100.00% 89.00% 100.00% 5 0 0.06% 0.00% 100.00% 100.00% 100.00% 99.68% 99.60% 100.00% 100.00%
Madhya
RJIL 0 100.00% 100.00% 100.00% 100.00% 0 0 0.00% 0.00% NA NA NA 97.30% 100.00% 100.00% 100.00%
Pradesh
TATA 0.76 100.00% 100.00% 100.00% 100.00% 1.51 0 0.00% NA 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
VIL 0.12 100.00% 100.00% NA NA 0.58 0 NA NA NA NA NA 100.00% 100.00% NA NA
AIRTEL 0.25 89.22% 100.00% 100.00% 100.00% 0.68 0 0.00% 0.00% 100.00% 100.00% 100.00% 100.00% 97.97% 100.00% 100.00%
BSNL 6 88.00% 100.00% 80.00% 100.00% 8 0 0.01% 0.00% 100.00% 100.00% 100.00% 99.48% 99.41% 100.00% 100.00%
Maharashtra RJIL 0 100.00% 100.00% 100.00% 100.00% 0 0 0.00% 0.00% NA NA NA 96.33% 100.00% 100.00% 100.00%
TATA 2.24 91.73% 100.00% 100.00% 100.00% 7.11 0 0.00% NA 100.00% 100.00% 100.00% 99.00% 99.41% 99.89% 100.00%
VIL 0.38 100.00% 100.00% NA NA 3.6 0 NA NA NA NA NA 100.00% 100.00% 100.00% NA
AIRTEL 0.26 91.76% 100.00% 100.00% 100.00% 1.37 0 0.00% 0.00% 100.00% 100.00% 100.00% 100.00% 98.54% 100.00% 100.00%
MTNL 3.1 52.90% 74.70% 58.80% 82.40% 47.26 0 0.00% NA 99.00% 100.00% 100.00% 99.96% 97.92% 99.98% 52.38%
Mumbai RJIL 0 100.00% 100.00% 100.00% 100.00% 0 0 0.00% 0.00% NA NA NA 96.41% 100.00% 100.00% 100.00%
TATA 4.62 93.86% 100.00% 100.00% 100.00% 6.72 0 0.00% NA 100.00% 100.00% 100.00% 99.00% 99.13% 100.00% 100.00%
VIL 0.1 100.00% 100.00% NA NA 2.24 0 NA NA NA NA NA 100.00% 100.00% 100.00% NA
BSNL 5 96.00% 100.00% 99.00% 100.00% 7 0 0.01% 0.00% 100.00% 100.00% 100.00% 85.02% 83.49% 100.00% 100.00%
North East RJIL 0 100.00% 100.00% 100.00% 100.00% 0 0 0.00% 0.00% NA NA NA 100.00% 100.00% 100.00% 100.00%
VIL 0 100.00% 100.00% NA NA 0 0 NA NA NA NA NA 100.00% 100.00% NA NA
AIRTEL 0 100.00% 100.00% 100.00% 100.00% 0 0 0.00% 0.00% 100.00% 100.00% 100.00% 100.00% 98.35% 100.00% 100.00%
BSNL 5 93.00% 100.00% 90.00% 100.00% 8 0 0.09% 0.00% 99.00% 100.00% 100.00% 81.77% 79.01% 100.00% 100.00%
Odisha RJIL 0 100.00% 100.00% 100.00% 100.00% 0 0 0.00% 0.00% NA NA NA 97.14% 100.00% 100.00% 100.00%
TATA 5.33 100.00% 100.00% 100.00% 100.00% 1.87 0 0.00% NA 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
VIL 0.42 100.00% 100.00% NA NA 2.4 0 NA NA NA NA NA 100.00% 100.00% NA NA
AIRTEL 0.49 87.49% 100.00% 100.00% 100.00% 2.73 0 0.00% 0.00% 100.00% 100.00% 100.00% 100.00% 97.27% 100.00% 100.00%
BSNL 6 91.00% 100.00% 89.00% 100.00% 7 0 0.03% 0.00% 98.00% 100.00% 100.00% 100.00% 99.12% 100.00% 99.60%
QTL 5.87 89.67% 100.00% 100.00% 100.00% 6.81 0 0.01% 0.00% 100.00% 100.00% 100.00% 97.37% 95.39% 100.00% 100.00%
Punjab
RJIL 0 100.00% 100.00% 100.00% 100.00% 0 0 0.00% 0.00% NA NA NA 97.92% 100.00% 100.00% 100.00%
TATA 0.13 100.00% 100.00% 100.00% 100.00% 3.73 0 0.00% NA 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
VIL 0.25 100.00% 100.00% NA NA 1.21 0 NA NA NA NA NA 100.00% 100.00% 100.00% NA

122
 Annexure 4.2 (Contd.)

AIRTEL 0.41 85.22% 100.00% 100.00% 100.00% 1.93 0 0.00% 0.00% 100.00% 100.00% 100.00% 100.00% 96.76% 100.00% 100.00%
BSNL 6 95.00% 100.00% 95.00% 100.00% 6 0 0.07% 0.00% 98.50% 100.00% 100.00% 99.22% 99.37% 100.00% 0.00%
Rajasthan RJIL 0 100.00% 100.00% 100.00% 100.00% 0 0 0.00% 0.00% NA NA NA 95.71% 100.00% 100.00% 100.00%
TATA 3.94 100.00% 100.00% 100.00% 100.00% 2.7 0 0.00% NA 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
VIL 0.3 100.00% 100.00% NA NA 3.57 0 NA NA NA NA NA 100.00% 100.00% NA NA
AIRTEL 1.05 90.10% 100.00% 100.00% 100.00% 1.76 0 0.01% 0.00% 100.00% 100.00% 100.00% 100.00% 96.10% 100.00% 100.00%
Tamilnadu BSNL 5 95.00% 100.00% 92.00% 100.00% 6 0 0.00% 0.00% 100.00% 100.00% 100.00% 87.57% 82.48% 100.00% 54.86%
including RJIL 0 100.00% 100.00% 100.00% 100.00% 0 0 0.00% 0.00% NA NA NA 95.05% 100.00% 100.00% 100.00%
Chennai TATA 0.35 96.00% 100.00% 100.00% 100.00% 4.86 0 0.00% NA 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
VIL 0.46 100.00% 100.00% NA NA 1.46 0 NA NA NA NA NA 100.00% 100.00% 100.00% NA
AIRTEL 0.18 95.26% 100.00% 100.00% 100.00% 8.39 0 0.00% 0.00% 100.00% 100.00% 100.00% 100.00% 98.31% 100.00% 100.00%
BSNL 7 89.00% 100.00% 84.00% 100.00% 7 0 0.05% 0.00% 100.00% 100.00% 100.00% 100.00% 99.84% 100.00% 100.00%
Uttar Pradesh
RJIL 0 100.00% 100.00% 100.00% 100.00% 0 0 0.00% 0.00% NA NA NA 96.43% 100.00% 100.00% 100.00%
(East)
TATA 3.75 100.00% 100.00% 100.00% 100.00% 1.12 0 0.00% NA 100.00% 100.00% 100.00% 97.00% 98.81% 100.00% 100.00%
VIL 0.26 100.00% 100.00% NA NA 1.39 0 NA NA NA NA NA 100.00% 100.00% 100.00% NA
AIRTEL 0.18 96.80% 100.00% 100.00% 100.00% 8.9 0 0.01% 0.00% 100.00% 100.00% 100.00% 100.00% 97.45% 100.00% 100.00%
BSNL 6 93.00% 100.00% 93.00% 100.00% 6 0 0.06% 0.00% 99.00% 100.00% 100.00% 99.09% 99.43% 100.00% 100.00%
Uttar Pradesh
RJIL 0 100.00% 100.00% 100.00% 100.00% 0 0 0.00% 0.00% NA NA NA 96.36% 100.00% 100.00% 100.00%
(West)
TATA 0 100.00% 100.00% 100.00% 100.00% 0 0 0.00% NA 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
VIL 1.55 100.00% 100.00% NA NA 1.21 0 NA NA NA NA NA 100.00% 100.00% 100.00% NA
AIRTEL 0 100.00% 100.00% 100.00% 100.00% 0 0 0.01% 0.00% 100.00% 100.00% 100.00% 100.00% 98.78% 100.00% 100.00%
BSNL 6 86.00% 100.00% 78.00% 100.00% 6 0 0.00% 0.00% 98.00% 100.00% 100.00% 87.20% 83.31% 100.00% 100.00%
West Bengal RJIL 0 100.00% 100.00% 100.00% 100.00% 0 0 0.00% 0.00% NA NA NA 95.59% 100.00% 100.00% 100.00%
TATA 0 100.00% 100.00% 100.00% 100.00% 0 0 0.00% NA 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
VIL 1.67 100.00% 100.00% NA NA 0.43 0 NA NA NA NA NA 100.00% 100.00% NA NA

123
 Annexure 4.3: Quality of Service Performance of Broadband (wireline) Service Providers
S.No. Service Provider LSA Service Fault Repair/ Restoration Billing Performance Response Time to the Bandwidth utilisation/ throughput Service Packet loss Network latency (for wired broadband
Provisioning Time Customer for assistance availability (for wired access)
/ Activation /uptime (for broadband
Time all users) in access) in
%age of % of faults % of faults %age of bills %age of %age of %age of calls %age of calls No. of Intra No. of % Broadband %age %age User User User
connections repaired by repaired disputed complaints cases to answered by answered by network Upstream Internationa Connection reference reference reference
provided next within 3 resolved whom operator operator links having links for l bandwidth Speed point at point at ISP point at ISP
within 15 working day working day within 4 refund of (Voice to (Voice to Bandwidth International utilization available POP/ISP Gateway Gateway
days of (>90%) weeks deposits is voice) voice) utilisation connectivity during peak (download) Gateway node to node to
registration made within within 60 within 90 >90% during having hours (TCBH) from ISP node to Internationa Internationa
of demand 60 days of sec sec peak hours bandwidth (Enclose node to user (IGSP/NIXI) l nearest l nearest
closures (TCBH) utilisation MRTG) <90% NAP port NAP port
>90% during abroad abroad
peak hours (terrestrial) (satellite)
(TCBH)

100% >90% =>99% <2% 100% within 100% within >60% >80% 0 0 <90% >80% >98% <1% <120 ms <350 ms <800 ms
4 weeks 60 days

1 ADN BROADBAND PRIVATE Delhi 100.00 97.60 100.00 0.00 100.00 100.00 99.97 100.00 0.00 0.00 58.27 90.00 99.82 0.50 2.00 150.00 0.00
LIMITED
2 Airfiber Networks Pvt. Karnataka 100.00 96.00 99.90 0.00 100.00 100.00 93.67 99.00 0.00 0.00 71.36 99.00 100.00 0.50 23.00 246.00 0.00
Ltd. Tamilnadu 100.00 95.00 99.90 0.00 100.00 100.00 93.67 99.00 0.00 0.00 59.09 99.00 100.00 0.50 22.00 245.00 0.00
3 Airlink Communications All India 100.00 91.50 99.26 0.00 100.00 100.00 96.04 100.00 0.00 0.00 83.61 98.82 99.86 0.41 80.00 275.00 0.00
Pvt. Ltd
4 Airnet Cable and Maharashtra 100.00 98.33 100.00 0.00 100.00 100.00 95.00 100.00 0.00 0.00 2.37 100.00 100.00 0.49 4.00 225.00 0.00
Datacom Pvt.Ltd. Mumbai 100.00 93.00 99.00 0.17 100.00 100.00 87.00 94.00 0.00 0.00 18.62 100.00 100.00 0.53 4.00 228.00 0.00
5 Alliance Broadband All India 100.00 91.15 100.00 0.00 100.00 100.00 83.33 100.00 0.00 0.00 59.28 96.83 99.32 0.00 2.00 4.00 102.00
Services Pvt. Ltd.
6 Angel Air Network Punjab 100.00 100.00 100.00 0.00 100.00 100.00 100.00 100.00 0.00 0.00 81.00 90.00 100.00 0.00 20.00 25.00 40.00
Solutions Private Limited Rajasthan 100.00 100.00 100.00 0.00 100.00 100.00 100.00 100.00 0.00 0.00 81.00 90.00 100.00 0.00 20.00 25.00 40.00
7 ANI NETWORK PVT LTD Delhi 100.00 93.00 100.00 0.00 100.00 100.00 99.00 100.00 0.00 0.00 87.00 100.00 99.00 0.40 20.00 288.00 0.00
8 Apple Broadband Andhra Pradesh 100.00 91.47 100.00 0.00 100.00 100.00 83.67 100.00 0.00 0.00 87.00 82.00 98.89 0.00 3.00 22.00 0.00
Services Pvt. Ltd.
9 Asianet Satellite All India 100.00 90.40 99.70 0.42 100.00 100.00 60.72 80.61 0.00 0.00 59.45 91.67 99.83 0.81 56.00 229.00 0.00
Communications Ltd.
10 Atria Convergence All India 100.00 94.90 99.50 0.82 100.00 100.00 71.73 74.93 0.00 0.00 41.00 95.92 99.95 0.00 18.00 114.00 0.00
Technologies Ltd.
11 Bharat Sanchar Nigam All India 100.00 94.28 99.70 0.08 100.00 96.58 87.09 86.40 0.00 0.00 64.00 93.95 99.23 0.30 48.50 117.20 0.00
Ltd.
12 Bharti Airtel Ltd. All India 100.00 92.96 99.74 0.01 100.00 100.00 95.86 98.16 0.00 0.00 32.34 100.00 99.82 0.00 47.18 59.58 0.00
13 Candor Infosolution Pvt. Delhi 100.00 99.00 100.00 0.10 100.00 100.00 100.00 100.00 0.00 0.00 89.00 90.00 100.00 0.00 90.00 250.00 350.00
Ltd.
14 City Online Services Ltd Andhra Pradesh 100.00 99.00 99.00 0.00 100.00 100.00 98.00 99.00 0.00 0.00 59.28 99.00 99.72 0.30 15.00 238.00 0.00
Karnataka 100.00 98.00 99.00 0.00 100.00 100.00 95.50 98.00 0.00 0.00 77.50 97.87 99.72 0.57 18.00 280.00 0.00
15 CSC Wifi Choupal All India 100.00 100.00 100.00 0.00 100.00 100.00 100.00 100.00 0.00 0.00 0.00 100.00 100.00 0.00 0.00 0.00
Services India Pvt. Ltd.
16 D-Vois Communication All India 100.00 91.67 99.33 0.00 100.00 100.00 80.50 88.33 0.00 0.00 0.00 90.00 99.00 0.10 24.00 0.00 0.00
Private Limited
17 DDC BROADBAND PRIVATE Delhi 100.00 97.00 100.00 0.00 100.00 100.00 94.70 94.70 0.00 0.00 88.16 98.00 100.00 0.30 11.00 244.00 0.00
LIMITED
18 DEN Broadband Limited All India 100.00 98.73 99.90 0.00 100.00 100.00 86.62 91.95 0.00 0.00 71.94 93.00 99.37 0.62 74.00 325.00 0.00
19 Digital Network Maharashtra 100.00 90.83 99.20 0.00 100.00 100.00 65.60 83.29 0.00 0.00 80.00 83.00 99.77 0.20 4.00 255.00 600.00
Associates Pvt. Ltd. Mumbai 100.00 100.00 100.00 0.00 100.00 100.00 100.00 100.00 0.00 0.00 80.00 86.00 100.00 0.20 4.00 255.00 600.00
20 DL GTPL Broadband Pvt. Gujarat 100.00 93.66 99.30 0.00 100.00 100.00 87.67 93.67 0.00 0.00 84.00 90.00 99.37 0.00 15.00 300.00 0.00
Ltd. Maharashtra 100.00 96.00 99.66 0.00 100.00 100.00 97.33 97.33 0.00 0.00 83.95 90.00 99.50 0.00 15.00 300.00 0.00

124
 Annexure 4.3 (Contd.)
21 DNA Infotel Pvt Ltd Maharashtra 100.00 90.79 99.19 0.00 100.00 100.00 64.76 83.69 0.00 0.00 80.00 83.00 99.77 0.90 4.00 255.00 600.00
22 Dwan Supports Pvt. Ltd. All India 100.00 95.67 100.00 0.00 100.00 100.00 91.00 95.33 0.00 0.00 85.67 95.33 99.86 0.04 44.00 244.00 460.00
23 Ethernet Xpress(I) Pvt. Maharashtra 100.00 94.00 99.21 0.54 100.00 100.00 82.00 85.00 0.00 0.00 20.00 99.00 100.00 0.11 30.00 300.00 650.00
Ltd.
24 Excell Media Pvt. Ltd. Andhra Pradesh 100.00 93.26 99.21 0.00 100.00 100.00 96.36 97.55 0.00 0.00 70.81 98.40 99.64 0.50 10.00 300.00 0.00
Karnataka 100.00 100.00 100.00 0.00 100.00 100.00 100.00 100.00 0.00 0.00 0.00 100.00 100.00 0.00 0.00 0.00 0.00
25 Excitel Broadband All India 100.00 91.06 99.60 0.00 100.00 100.00 62.50 82.00 0.00 0.00 78.50 100.00 99.28 0.00 4.00 199.00 0.00
Private Limited
26 Five Network Solution All India 100.00 99.50 100.00 0.00 100.00 100.00 100.00 100.00 0.00 0.00 0.00 90.00 99.86 0.60 0.00 0.00 0.00
(India) Ltd.
27 Fusionnet Web Services All India 100.00 94.19 99.51 0.00 100.00 100.00 90.40 92.70 0.00 0.00 64.29 100.00 100.00 0.00 5.00 250.00 0.00
Pvt. Ltd.
28 Genstar Network Mumbai 100.00 98.00 100.00 0.00 100.00 100.00 83.00 87.00 0.00 0.00 81.00 99.00 99.04 0.00 1.00 48.00 80.00
Solutions Pvt. Ltd.
29 GTPL Broadband Pvt. Ltd. All India 100.00 94.84 99.02 0.00 100.00 100.00 93.52 96.73 0.00 0.00 55.23 94.00 99.07 0.00 11.00 300.00 0.00

30 GTPL KCBPL Broadband Kolkata 100.00 99.93 100.00 0.00 100.00 100.00 84.33 88.77 0.00 0.00 80.00 98.01 100.00 0.00 10.00 250.00 310.00
Private Limited West Bengal 100.00 99.93 100.00 0.00 100.00 100.00 84.57 89.07 0.00 0.00 80.00 98.01 100.00 0.00 10.00 250.00 310.00
31 Hathway Cable & All India 100.00 91.49 99.45 1.07 100.00 100.00 91.03 91.24 0.00 0.00 78.79 90.00 99.86 0.13 75.60 262.00 0.00
Datacom Pvt. Ltd.
32 Honesty Net Solutions (I) All India 100.00 93.33 100.00 0.00 100.00 100.00 68.00 100.00 0.00 0.00 0.00 95.00 99.79 0.02 0.00 66.00 0.00
Pvt Ltd
33 Indinet Service Pvt. Ltd All India 100.00 91.67 100.00 0.00 100.00 100.00 71.33 82.33 0.00 0.00 83.29 95.00 99.55 0.50 55.00 252.00
34 Instanet Technologies Maharashtra 100.00 96.70 100.00 0.15 100.00 100.00 65.23 80.73 0.00 0.00 63.00 90.00 100.00 0.00 4.00 255.00 0.00
Pvt. Ltd.
35 Intech Online Pvt. Ltd. Maharashtra 100.00 91.31 99.31 1.32 100.00 100.00 95.84 95.84 0.00 0.00 25.72 86.33 99.86 0.07 15.00 89.33 455.00
Mumbai 100.00 90.84 99.07 0.77 100.00 100.00 93.79 93.79 0.00 0.00 40.00 86.33 99.86 0.04 1.00 76.00 450.00
36 Intermedia Cable Maharashtra 100.00 98.67 99.80 0.00 100.00 100.00 96.00 99.00 0.00 0.00 80.00 90.00 99.86 0.00 67.00 300.00 0.00
Communication Pvt Ltd
37 Ishan Netsol Pvt Ltd All India 100.00 91.32 100.00 0.00 100.00 100.00 66.82 84.02 0.00 0.00 68.19 91.00 98.77 0.00 100.00 225.00 0.00
38 Joister Infoserve Pvt. Ltd. Maharashtra 100.00 94.00 100.00 0.00 100.00 100.00 82.00 87.00 0.00 0.00 88.00 99.00 100.00 0.98 1.00 225.00 265.00
Mumbai 100.00 92.00 100.00 0.00 100.00 100.00 84.00 92.00 0.00 0.00 89.00 99.00 100.00 0.97 1.00 47.00 265.00
39 Juweriyah Networks Maharashtra 100.00 98.00 100.00 0.00 100.00 100.00 83.67 87.00 0.00 0.00 83.00 99.00 100.00 0.00 1.00 47.00 80.00
Private Limited Mumbai 100.00 98.00 100.00 0.00 100.00 100.00 83.67 87.00 0.00 0.00 78.00 99.00 100.00 0.00 1.00 47.00 80.00
40 K NET Solutions Private Tamilnadu 100.00 92.50 99.38 0.00 100.00 100.00 87.89 89.11 0.00 0.00 0.00 100.00 99.87 0.00 9.85 224.27 0.00
Limited
41 Kerala Vision Broad Band All India 100.00 91.67 99.00 0.00 100.00 100.00 62.17 81.10 0.00 0.00 35.67 99.00 99.66 0.00 16.00 266.00 0.00
Ltd.
42 Kernel Fibernet Online Kerala 100.00 99.00 99.00 0.00 100.00 100.00 90.00 90.00 0.00 0.00 80.00 94.00 99.77 0.00 4.00 0.00 0.00
Network Pvt Ltd
43 Kings Broadband Pvt. Ltd All India 100.00 98.00 100.00 0.00 100.00 100.00 88.30 95.66 0.00 0.00 80.00 95.60 99.91 0.10 30.00 310.00 650.00

44 Limras Eronet Broadband All India 100.00 99.00 100.00 0.02 100.00 100.00 90.00 100.00 0.00 0.00 0.00 98.50 99.37 0.01 25.00 248.00 0.00
Service Pvt Ltd

45 Mahanagar Telephone All India 96.05 72.09 79.05 0.00 100.00 75.67 95.72 97.85 0.00 0.00 52.22 89.70 99.33 0.50 35.33 294.20 0.00
Nigam Ltd.

125
 Annexure 4.3 (Contd.)
46 Meghbela Cable & All India 100.00 95.00 100.00 1.49 100.00 100.00 95.00 100.00 0.00 0.00 74.00 95.00 100.00 0.00 60.00 150.00 0.00
Broadband Services (P)
Ltd
47 Microscan Infocommtech Maharashtra 100.00 95.70 99.88 0.00 100.00 100.00 100.00 100.00 0.00 0.00 13.90 100.00 100.00 0.55 4.10 164.00
Private Limited Mumbai 100.00 94.11 99.63 0.00 100.00 100.00 100.00 100.00 0.00 0.00 20.74 100.00 100.00 0.60 4.34 164.00
48 Multicraft Digital All India 100.00 97.17 100.00 0.00 100.00 100.00 99.00 99.00 0.00 0.00 89.27 92.00 100.00 0.00 119.00 0.00 0.00
Technologies Private
Limited
49 Netplus Broadband All India 100.00 100.00 100.00 1.13 100.00 100.00 89.31 95.99 0.00 0.00 73.18 96.12 100.00 0.10 46.67 195.00 0.00
Services Pvt. Ltd
50 Nuron Networks Private Karnataka 100.00 91.64 99.00 0.00 100.00 100.00 72.00 82.00 0.00 0.00 0.00 90.00 100.00 0.10 28.00 29.00 65.00
Limited
51 ONEOTT iNTERTAINMENT All India 100.00 97.00 99.00 1.56 100.00 100.00 95.00 95.00 0.00 0.00 85.56 100.00 99.91 0.50 1.03 63.00 0.00
LTD
52 Orange Infocom Pvt. Ltd. Maharashtra 100.00 100.00 100.00 0.00 100.00 100.00 95.00 100.00 0.00 0.00 50.80 100.00 100.00 0.49 4.00 225.00 0.00
53 Pacenet Meghbela Kolkata 100.00 95.00 100.00 1.74 100.00 100.00 95.00 100.00 0.00 0.00 74.00 95.00 100.00 0.00 60.00 150.00 0.00
Broadband Pvt. Ltd.
54 Paradise Telecom Pvt. Maharashtra 100.00 100.00 100.00 0.14 100.00 100.00 65.23 80.73 0.00 0.00 63.00 90.00 100.00 0.00 4.00 255.00 0.00
Ltd.
55 Pioneer Elabs Limited Andhra Pradesh 100.00 92.30 100.00 0.53 100.00 100.00 74.30 91.30 0.00 0.00 0.00 90.00 98.41 0.90 89.00 295.00 680.00
Karnataka 100.00 92.30 100.00 1.29 100.00 100.00 77.00 91.30 0.00 0.00 0.00 90.00 98.60 0.90 94.33 299.00 700.00
56 Quadrant Televentures All India 100.00 92.70 99.22 0.35 100.00 100.00 89.93 92.80 0.00 0.00 74.03 100.00 100.00 0.00 17.00 254.00 0.00
Ltd.
57 Quest Consultancy Pvt. Gujarat 100.00 95.00 100.00 0.07 100.00 100.00 89.00 99.00 0.00 0.00 82.40 99.00 98.66 0.30 11.00 255.00 630.00
Ltd.
58 Radinet Info Solutions Madhya Pradesh 100.00 100.00 100.00 0.00 100.00 100.00 100.00 100.00 0.00 0.00 65.85 90.00 99.59 0.00 20.00 300.00 0.00
Pvt Ltd Maharashtra 100.00 100.00 100.00 0.00 100.00 100.00 100.00 100.00 0.00 0.00 65.85 90.00 99.59 0.00 20.00 300.00 0.00
Rajasthan 100.00 99.47 100.00 0.00 100.00 100.00 82.93 85.86 0.00 0.00 65.85 90.00 99.59 0.00 20.00 300.00 0.00
Uttar Pradesh 100.00 99.69 100.00 0.00 100.00 100.00 100.00 100.00 0.00 0.00 65.85 90.00 99.59 0.00 20.00 300.00 0.00
(West)
59 RailTel Corporation of All India 100.00 98.00 100.00 0.00 100.00 100.00 90.33 100.00 0.00 0.00 44.28 100.00 99.86 0.87 90.00 326.00 0.00
India Ltd.
60 Rainbow Tamilnadu 100.00 100.00 99.00 0.00 100.00 100.00 75.00 90.00 0.00 0.00 0.00 95.00 99.44 0.50 14.00 275.00 0.00
Communications India
Private Limited
61 Rajesh Digital & Mumbai 100.00 98.00 100.00 0.00 100.00 100.00 97.00 97.00 0.00 0.00 87.00 83.00 99.86 0.00 46.00 250.00 500.00
Datacom Pvt. Ltd.
62 Readylink Internet Tamilnadu 100.00 99.00 100.00 0.45 100.00 100.00 86.00 90.00 0.00 0.00 73.00 83.00 100.00 0.00 23.00 85.00 0.00
Services Limited
63 Reliance Jio Infocomm All India 100.00 94.10 99.39 0.00 100.00 100.00 90.71 94.65 0.00 0.00 49.37 100.00 99.99 0.00 18.08 70.77
Ltd
64 RI Networks Pvt Ltd All India 100.00 91.63 99.13 0.00 100.00 100.00 92.93 95.02 0.00 0.00 79.14 100.00 100.00 0.50 50.00 300.00 300.00
65 Sancfil Technologies Maharashtra 100.00 96.67 100.00 0.00 100.00 100.00 95.90 99.90 0.00 0.00 65.00 95.00 99.14 0.95 5.00 0.00
Internet Services Pvt.
Ltd.
66 Shree Omkar Infocom Maharashtra 100.00 98.00 100.00 0.00 100.00 100.00 90.00 95.00 0.00 0.00 65.00 98.00 100.00 0.50 2.00 125.00 590.00
Pvt. Ltd.
67 Shyam Spectra Private All India 100.00 98.05 99.32 0.50 100.00 100.00 84.98 87.44 0.00 0.00 77.39 97.33 99.79 0.00 4.30 161.00
Limited
68 Sikka Broadband(P) Ltd. Uttar Pradesh 100.00 91.00 99.26 0.00 100.00 100.00 88.00 98.70 0.00 0.00 80.00 86.60 100.00 0.10 10.00 290.00 400.00
(East)
69 SITI Broadband Services All India 100.00 92.77 99.68 0.00 100.00 100.00 91.00 96.00 0.00 0.00 65.11 95.00 98.42 0.00 3.00 131.00 299.00
Pvt. Ltd.
70 Spiderlink Networks Pvt. Rajasthan 100.00 92.76 99.70 0.00 100.00 100.00 71.08 86.45 0.00 0.00 78.00 98.00 99.95 0.00 30.00 225.00 0.00
Ltd.

126
 Annexure 4.3 (Contd.)
71 Sristi Sanchar Webnet Kolkata 100.00 93.53 100.00 0.00 100.00 100.00 85.33 100.00 0.00 0.00 77.63 91.96 99.55 0.00 50.00 208.00 199.00
Limited
72 Stampede Kerala 100.00 95.00 100.00 0.00 100.00 100.00 80.00 100.00 0.00 0.00 67.00 90.00 100.00 0.00 25.00 250.00 0.00
Communications Pvt.
Ltd.
73 Tachyon Uttar Pradesh 100.00 98.00 100.00 1.91 100.00 100.00 88.00 94.00 0.00 0.00 58.00 99.00 100.00 0.00 35.00 70.00
Communications Private (East)
Limited
74 Tata Play Broadband All India 100.00 92.58 99.46 0.00 100.00 100.00 88.51 90.82 0.00 0.00 49.03 100.00 99.98 0.00 1.00 0.00 0.00
Private Limited (formerly
Tata Sky Broadband
Pvt.Ltd.)
75 Tata Teleservices Andhra Pradesh 100.00 93.64 98.61 0.01 100.00 100.00 98.50 98.99 0.00 0.00 50.24 94.00 99.86 0.00 50.67 58.00 0.00
Limited Bihar 100.00 100.00 100.00 0.00 100.00 100.00 100.00 100.00 0.00 0.00 50.24 92.21 99.99 0.00 55.77 61.00 0.00
Delhi 100.00 97.56 99.02 0.00 100.00 100.00 98.61 98.61 0.00 0.00 50.24 88.26 99.94 0.00 56.79 61.00 0.00
Gujarat 100.00 83.04 93.75 0.00 100.00 100.00 100.00 100.00 0.00 0.00 50.24 95.47 99.89 0.00 32.63 59.67 0.00
Karnataka 100.00 94.25 99.12 0.09 100.00 100.00 98.51 98.92 0.00 0.00 50.24 96.00 99.36 0.00 95.67 58.00 0.00
Kerala 100.00 100.00 100.00 0.00 100.00 100.00 100.00 100.00 0.00 0.00 50.24 98.00 99.73 0.00 42.00 59.00 0.00
Kolkata 100.00 95.00 99.17 0.00 100.00 100.00 96.30 96.30 0.00 0.00 50.24 85.00 99.87 0.00 38.00 45.16 0.00
Madhya Pradesh 100.00 100.00 100.00 0.00 100.00 100.00 100.00 100.00 0.00 0.00 50.24 100.00 100.00 0.00 0.00 0.00 0.00
Punjab 100.00 100.00 100.00 0.00 100.00 100.00 100.00 100.00 0.00 0.00 50.24 95.87 100.00 0.00 55.33 55.00 0.00
Rajasthan 100.00 100.00 100.00 0.00 100.00 100.00 100.00 100.00 0.00 0.00 50.24 92.43 98.53 0.00 64.63 63.86 0.00
Tamilnadu 100.00 98.67 99.24 0.04 100.00 100.00 100.00 100.00 0.00 0.00 50.24 95.67 99.27 0.00 43.83 51.67 0.00
76 Tata Maharashtra 100.00 92.90 99.05 0.03 100.00 100.00 99.02 99.30 0.00 0.00 68.00 93.78 99.75 0.00 32.33 32.33 0.00
Teleservices(Maharashtr Mumbai 100.00 94.65 99.04 0.01 100.00 100.00 98.65 99.13 0.00 0.00 68.00 99.62 99.79 0.00 32.43 57.52 0.00
a) Ltd.
77 Tikona Infinet Ltd. All India 100.00 93.62 99.46 1.44 100.00 100.00 64.50 81.60 0.00 0.00 83.91 92.63 100.00 0.00 3.33 0.00 0.00
78 Vortex Netsol Pvt. Ltd. Gujarat 100.00 100.00 100.00 0.00 100.00 100.00 95.00 85.00 0.00 0.00 83.00 100.00 100.00 0.50 70.00 210.00 0.00
Maharashtra 100.00 100.00 100.00 0.00 100.00 100.00 95.00 85.00 0.00 0.00 83.00 100.00 100.00 0.50 70.00 210.00 0.00
Mumbai 100.00 100.00 100.00 0.00 100.00 100.00 95.00 85.00 0.00 0.00 83.00 100.00 100.00 0.50 70.00 210.00 0.00
79 Wan and Lan Internet Mumbai 100.00 100.00 100.00 0.00 100.00 100.00 90.00 90.00 0.00 0.00 88.00 90.00 100.00 0.00 20.00 40.00 80.00
Pvt. Ltd.
80 WAVE FIBER PRIVATE Andhra Pradesh 100.00 98.00 100.00 0.00 100.00 100.00 80.00 100.00 0.00 0.00 83.00 100.00 98.89 0.00 20.00 250.00 350.00
LIMITED
81 Weebo Networks Pvt Ltd. All India 100.00 97.27 99.00 0.00 100.00 100.00 98.00 100.00 0.00 0.00 88.00 85.00 99.00 0.44 100.00 300.00 600.00

82 Wish Net Pvt. Ltd. Assam 100.00 100.00 100.00 0.00 100.00 100.00 99.20 98.50 0.00 0.00 49.07 100.00 100.00 0.30 23.00 0.00 0.00
Bihar 100.00 99.28 100.00 0.00 100.00 100.00 99.19 98.53 0.00 0.00 49.07 100.00 100.00 0.30 23.00 0.00 0.00
Kolkata 100.00 98.57 100.00 0.00 100.00 100.00 95.75 98.83 0.00 0.00 49.07 100.00 100.00 0.30 12.00 0.00 0.00
Madhya Pradesh 100.00 100.00 100.00 0.00 100.00 100.00 97.33 96.50 0.00 0.00 49.07 100.00 100.00 0.30 23.00 0.00 0.00
Odisha 100.00 100.00 100.00 0.00 100.00 100.00 99.16 98.53 0.00 0.00 49.07 100.00 100.00 0.30 23.00 0.00 0.00
West Bengal 100.00 98.59 100.00 0.00 100.00 100.00 97.76 98.20 0.00 0.00 49.07 100.00 100.00 0.30 19.00 0.00 0.00
83 Yashash Cable Network Karnataka 100.00 97.38 99.34 0.00 100.00 100.00 89.03 93.32 0.00 0.00 59.81 84.00 99.73 0.01 35.00 219.00 0.00
Pvt Ltd
84 You Broadband India Ltd. All India 100.00 94.43 99.66 0.00 100.00 100.00 91.91 95.06 0.00 0.00 76.26 86.96 98.82 0.00 9.00 270.00 0.00

127
 Annexure 5.1: List of pay channels, offered by broadcasters to subscribers as
reported to TRAI (New Regulatory Framework) - as on 30th September, 2022

S.No Name of the Sl. Name of the channel Declared

broadcaster No as SD or
HD
1 AETN 18 Media Pvt 1 The History Channel SD
Limited
2 Histroy TV 18 HD HD
2 Asianet Star 3 Vijay TV SD
Communications Private
4 Vijay Super SD
Limited
5 Vijay HD HD
6 Vijay Music SD
7 Asianet SD
8 Asianet Plus SD
9 Asianet Movies SD
10 Suvarna Plus SD
11 Star Suvarna HD HD
12 Asianet HD HD
13 Star Suvarna SD
3 Bangla Entertainment 14 AATH SD
Private Limited
15 SONY Marathi SD
4 BBC Global News India 16 BBC World News SD
Private Limited
17 Cbeebies SD
5 Bennett, Coleman & 18 Zoom SD
Company Limited
19 Romedy Now SD
20 MN + HD
21 Mirror Now SD
22 ET NOW SD
23 Times Now SD
24 Times Now Navbharat HD HD
25 Movies Now HD HD
26 MNX HD HD
27 ET Now Swedesh SD
28 MNX SD
29 Times Now World HD
6 30 Travel XP HD HD

128
S.No Name of the Sl. Name of the channel Declared
broadcaster No as SD or
HD
31 Travel XP Tamil SD
Celebrities Management
Pvt Limited 32 Foodxp SD
7 CSL Info Media Private 33 JAN TV PLUS SD
Limited
8 Direct New Private 34 News X SD
Limited
9 Discovery 35 Animal Planet SD
Communications India
36 Discovery Channel SD
37 DTAMIL SD
38 Discovery Kids Channel SD
39 Discovery Science SD
40 Discovery Turbo SD
41 Investigation Discovery SD
42 Discovery HD HD
43 Animal Planet HD World HD
44 TLC HD HD
45 Investigation Discovery HD HD
46 TLC SD
47 EUROSPORT HD HD
48 EUROSPORT SD
10 Disney Broadcasting 49 Disney Junior SD
(India) Limited
50 UTV Movies SD
51 Marvel HQ SD
52 Disney International HD HD
53 Hungama TV SD
54 The Disney Channel SD
55 UTV HD HD
56 UTV Bindass SD
57 UTV Action SD
11 Eenadu Televisoin 58 ETV SD
Private Limited
59 ETV Andhra Pradesh SD
60 ETV - Telangana SD
61 ETV Cinema SD

129
S.No Name of the Sl. Name of the channel Declared
broadcaster No as SD or
HD
62 ETV Life SD
63 ETV Plus SD
64 ETV Abhiruchi SD
65 ETV HD HD
66 ETV Plus HD HD
67 ETV Cinema HD HD
68 ETV Balbharat Telugu SD
69 ETV Balbharat Hindi SD
70 ETV Balbharat kannada SD
71 ETV Balbharat Malayalam SD
72 ETV Balbharat Tamil SD
73 ETV Balbharat English SD
74 ETV Balbharat HD HD
75 ETV Balbharat SD SD
12 IN 10 Media Private 76 EPIC TV SD
Limited
77 Filamchi SD
78 Gubbare SD
79 Showbox SD
80 Ishara TV SD
13 Information TV Private 81 India News SD
Limited
14 Fame Media Private 82 4tv News SD
Limited
15 Greycells18 Media 83 Topper TV SD
Limited
16 IBN Lokmat News Private 84 News 18 Lokmat SD
Ltd
17 Living Entertainment 85 ZEE ZEST HD HD
Enterprises Private Ltd
86 LF HD HD
18 Lifestyle and Media 87 Good Times SD
Broadcasting Limited
19 Lex Sportel Vision 88 1SPORTS SD
Private Limited

20 Mavis Satcom Limited 89 J Movies SD

90 Jaya Max SD

130
S.No Name of the Sl. Name of the channel Declared
broadcaster No as SD or
HD
91 Jaya Plus SD
92 Jaya TV HD HD
21 MSM World Wide Factual 93 SONY BBC EARTH SD
Media Private Limited
94 SONY BBC EARTH HD HD
22 Media World Wide 95 Travel XP SD
Limited
23 New Delhi Television 96 NDTV 24*7 SD
Limited
97 NDTV India SD
98 NDTV Profit SD
24 NGC Network (India) Pvt 99 Fox Life SD
Limited
100 National Geographic Channel (NGC) SD
101 Fox Life HD HD
102 Nat Geo Wild SD
103 National Geographic HD HD
104 Nat Geo Wild HD HD
105 Baby TV HD HD
25 Odisha Television 106 Prarthana SD
Limited
107 Tarang SD
108 Tarang Music SD
109 Tarang HD HD
110 Alankar SD
26 Parshavnath Media 111 Dangal Kannada SD
Private Limited
27 Raj Television Network 112 Raj Digital Plus SD
Limited
113 Raj Musix SD
114 Raj News SD
115 Raj TV SD
28 Silverstar 116 Mega 24 SD
Communications Limited
117 Mega Musiq SD
118 Mega TV SD

29 Sony Pictures Networks 119 Sony YAY! SD

India Private Limited
120 SET MAX SD
121 SAB SD

131
S.No Name of the Sl. Name of the channel Declared
broadcaster No as SD or
HD
122 SONY ENTERTAINMENT CHANNEL SD
(SET)
123 PIX SD
124 SIX SD
125 MAX 2 SD
126 PAL SD
127 SET HD HD
128 SIX HD HD
129 PIX HD HD
130 MAX HD HD
131 Ten 2 HD HD
132 Ten 3 HD HD
133 Ten 2 SD
134 Ten 1 SD
135 Ten 3 SD
136 Ten 1 HD HD
137 SONY Wah SD
138 SAB HD HD
139 Ten 4 SD
140 Ten 4 HD HD
30 Star India Private 141 Star Sports 3 SD
Limited
142 Star Sports 1 Tamil SD
143 Star Sports Select 2 SD
144 Star Bharat SD
145 Star Gold 2 (Movies OK) SD
146 Star Sports 1 Hindi SD
147 Star Gold SD
148 Star Jalsha SD
149 Star Movies SD
150 Star Gold Select SD
151 Star Plus SD
152 Star Pravah SD

132
S.No Name of the Sl. Name of the channel Declared
broadcaster No as SD or
HD
153 Star Sports 1 SD
154 Star Sports 2 SD
155 Star World SD
156 Jalsha Movies SD
157 Star Sports HD 2 HD
158 Star Sports HD 1 HD
159 Star Bharat HD HD
160 Star Gold HD HD
161 Star Movies HD HD
162 Star Plus HD HD
163 Star Sports 1 HD Hindi HD

164 Star Sports Select 1 SD

165 Star Movies Select HD HD
166 Star World HD HD
167 Star Sports First SD
168 MAA Gold SD
169 MAA Movies SD
170 MAA Music SD
171 MAA TV SD
172 Star Pravah HD HD
173 Star Jalsha HD HD
174 Jalsha Movies HD HD
175 Star Sports Select HD 1 HD
176 Star Sports Select HD 2 HD
177 MAA HD HD
178 Star Gold Select HD HD
179 MAA Movies HD HD
180 Star World Prmiere HD HD
181 Star Sport 1 Telugu SD
182 Star Sport 1 Kannada SD
183 Star Sports 1 Bangla SD

133
S.No Name of the Sl. Name of the channel Declared
broadcaster No as SD or
HD
184 Star Utsav SD
185 Star Sports 1 Marathi SD
186 Star Utsav Movies SD
31 SUN TV Network Limited 187 Adithya TV SD
188 Chintu TV SD
189 Chutti TV SD
190 Gemini Comedy SD
191 Gemini Life SD
192 Gemini Movies SD
193 Gemini Music SD
194 Gemini TV SD
195 KTV SD
196 Surya Movies SD
197 Kushi TV SD
198 SUN Life SD
199 Sun Music SD
200 Sun News SD
201 Surya Music SD
202 SUN TV SD
203 Surya Comedy SD
204 Surya TV SD
205 Udaya Comedy SD
206 Udaya Movies SD
207 Udaya Music SD
208 Udaya TV SD
209 Kochu TV SD
210 Sun TV HD HD
211 KTV HD HD
212 Sun Music HD HD
213 Gemini TV HD HD
214 Gemini Music HD HD
215 Gemini Movies HD HD

134
S.No Name of the Sl. Name of the channel Declared
broadcaster No as SD or
HD
216 Surya TV HD HD
217 Udaya TV HD HD
32 Suryansh Broadcasting 218 Flowers SD
Private Limited
33 Turner International 219 Cartoon Network SD
India Pvt Ltd
220 CNN International SD
221 POGO SD
222 Cartoon Network HD+ HD
34 TV 18 Broadcast Limited 223 CNN News 18 SD
224 CNBC Bajaar SD
225 CNBC TV 18 Prime HD HD
226 CNBC Awaaz SD
227 News 18 Tamil Nadu SD
228 News 18 Kerala SD
229 News 18 Assam / North East SD
230 News 18 India SD
231 CNBC TV 18 SD
232 News 18 Bihar Jharkhand SD
233 News 18 Madhya Pradesh / SD
Chattisgarh
234 News 18 Rajasthan SD
235 News 18 Uttar Pradesh/ SD
Uttaranchal
236 News 18 SD
Jammu/Kashmir/Ladakh/Himachal
237 News 18 Kannada SD
238 News 18 Bangla SD
239 News 18 Punjab / Haryana SD
240 News 18 Gujarati SD
241 News 18 Odia SD

35 TV Today Network 242 Aaj Tak SD

Limited
243 India Today SD
244 AAJ Tak HD HD
245 Good News Today SD

135
S.No Name of the Sl. Name of the channel Declared
broadcaster No as SD or
HD
36 Viacom 18 Media Private 246 Colors SD
Limited
247 Comedy Central (HD ) HD
248 MTV SD
249 NICK SD
250 NICK JR SD
251 SONIC SD
252 VH 1 (HD Distribution) HD
253 Colors Infinity HD HD
254 Colors Infinity SD
255 Colors HD HD
256 NICKS HD+ HD
257 Colors Cineplex SD
258 MTV Beats SD
259 Colors Kannada HD HD
260 Colors Marathi HD HD
261 Colors Bangla HD HD
262 Colors Super SD
263 Colors Cineplex Bollywood SD
264 Sports 18 SD
265 Sports 18 HD HD
266 Colors Bangla SD
267 Colors Gujarati SD
268 Colors Kannada SD
269 Colors Marathi SD
270 Colors Oriya SD
271 MTV Beats HD HD
272 Colors Tamil SD
273 Colors Cineplex HD HD
274 VH 1 SD
275 Colors Tamil HD HD
276 MTV HD+ HD
277 Colors Rishtey SD

136
S.No Name of the Sl. Name of the channel Declared
broadcaster No as SD or
HD
278 Colors Kannada Cinema SD
279 Colors Gujarati Cinema SD
280 Comedy Central SD
281 Colors Bangla Cinema SD
37 Zee Akaash News Private 282 Zee 24 Ghanta SD
Limited
38 Zee Entertainment 283 Zee Bollywood SD
Enterprises Limited
284 Zee Action SD
285 Zee Bangla Cinema SD
286 Zee Café HD HD
287 Zee Café SD
288 Zee Cinema SD
289 Zee Talkies SD
290 Zee TV SD
291 Zing SD
292 & Picture SD
293 Zee Bangla SD
294 Zee Marathi SD
295 Zee Zest SD
296 Zee TV HD HD
297 Zee Cinema HD HD
298 & TV SD
299 & TV HD HD
300 Zee Kannada SD
301 Zee Telugu SD
302 & Pictures HD HD
303 Zee Cinemalu SD
304 Zee Yuva SD
305 Zee Marathi HD HD
306 & Prive HD HD
307 Zee Bangla HD HD
308 Zee Tamil HD HD

137
S.No Name of the Sl. Name of the channel Declared
broadcaster No as SD or
HD
309 Zee Cinemalu HD HD
310 Zee Telugu HD HD
311 Zee Tamil SD
312 Zee Kannada HD HD
313 Zee Anmol Cinema SD
314 & Flix HD HD
315 & Flix SD
316 Zee Keralam HD HD
317 Zee Keralam SD
318 Zee Anmol SD
319 Big Magic SD
320 Zee Ganga SD
321 Zee Classic SD
322 &Xplore HD HD
323 ZEE Sarthak SD
324 Zee Talkies HD HD
325 Zee Punjabi SD
326 Zee Thirai SD
327 Zee Picchar SD
328 Zee Thirai HD HD
329 Zee Picchar HD HD
330 Zee Biskope SD
39 Zee Media Corporation 331 Zee 24 Taas SD
Limited
332 Zee Odisha SD
333 Zee Business SD
334 Zee Punjab Haryana Himachal SD
335 Zee Madhya Pradesh Chattisgarh SD
336 Zee Salaam SD
337 Zee 24 Kalak SD
338 WION SD
339 Zee Uttar Pradesh Uttrakhand SD
340 Zee Hindustan SD

138
S.No Name of the Sl. Name of the channel Declared
broadcaster No as SD or
HD
341 Zee Bihar Jharkhand SD
342 Zee News SD
343 Zee Rajasthan News SD
40 Zoom Entertainment 344 Movies Now SD
Network Limited
41 Sidharth Broadcasting 345 Sidharth TV SD
Private Limited
346 Jay Jagannath SD
42 Sarthak Music Private 347 Sidharth Bhakti SD
Limited
348 Sidharth Gold SD
43 Kalaignar TV Pvt Limited 349 Kalaignar TV SD
350 Kalaignar Isai Aruvi SD
351 Kalaignar Siripolli SD
352 Kalaignar Murasu SD
353 Kalaignar Seithigal SD

139
 Annexure 5.2

List of Major MSOs / HITS Operators

1. M/s. Siti Networks Limited.,

1st Floor, FC-09, Gate No.03,
Sector-16-A Film City,
Noida-201301,
Tel: 0120-4526700
Website : www.sitinetworkslimited
Toll Free No. 1800 1234 001

2. M/s Den Networks Limited.

236, Ground Floor, Okhla Industrial Estate,
Phase-III, New Delhi-110020
Website: www.den networks.com
Toll Free No. 1800 419 2020

3. M/s Hathway Digital Private Limited.

805/606, 8th Floor, Windsor
Off CST Road, Kalina, Santacruz (East),
Mumbai-400098 (Maharashtra)
PH: 022-26001306,
Fax No: 022-26001307
Website : www.hathway.com
Toll Free No. 1800 4197 900

4. M/s GTPL Hathway.

202, 2nd Floor,
Sahajanad Shopping Center
Opp. Swaminarayan Mandir
Shahibaug, Ahemdabad-38004
Ph: 079-30280340 / 41, 079-25626476 / 77
Website : www.gtpl.net
Toll Free No. 1800-419-0419

5. M/s NXT Digital Limited.

IN Centre, 49/50 MIDC
12th Road, Andheri
MUMBAI-400093 (Maharashtra)
Ph: 022-28208585
Website : www.nxtdigital.co.in
Toll Free No. 18602120400 18002100400

140
6. M/s NXT Digital Limited (HITS)
IN Centre, 49/50 MIDC
12th Road, Andheri
MUMBAI-400093 (Maharashtra)
Ph: 022-28208585
Website : www.nxtdigital.co.in
Toll Free No. 18602120400 18002100400

7. M/s Fastway Transmission Pvt. Ltd..

SCO-16-17, Top Floor
Sector-34-A, Chandigarh
Ph: 0161-4044444
Website : www.fastway.in
Toll Free No. 18001026602

8. M/s Tamil Nadu ARASU Cable TV Corporation Ltd.

11/22, Mangadusamy Street, Nungambakkam,
Chennai-600034
Ph: 044-2843 2911
Fax : 044-2843 2913
Website : www.tactv.in
Toll Free No. 1800 425 2911

9. M/s Kerala Communicators Cable Ltd.

CC -22/491, Girnar, Kadavanthara,
Cochin-682020 (Kerala)
Ph: 0484-2316441
Website : www.kccl.tv
Toll Free No. 18004195755

10. M/s Thamizhaga Cable TV Communication Pvt. Ltd.

Old No. 150, New No. 48, Sami Naicken Street,
Chinthadripet, Chennai-6000002 (T.N.)
Ph: 044-49272222
Website : www.tccl.co.in
Toll Free No. 1800-102-9845

11. M/s Asianet Digital Network Pvt. Network

2A, 2nd Floor, Leela Infopark
Technopark, Kazahakuttom,
Thiruvanathapuram-695581 (Kerala)
Ph: 0471-2700995
Fax : 0471-2527878
Website : www.asianetdigital.co.in
Toll Free No. 1800 425 4725

141
12. M/s Kal Cable Private Ltd.
No. 229, Kutchery Road, Mylapore,
Chennai-600004 (T.N.)
Ph: 044-49616161
Fax : 044-49616171
Website : www.scv.in
Toll Free No. 1800-102-0728

13. M/s V.K. Digital Network Pvt. Ltd.

3-A-29, Willow Crest,
6th Main Road, R.A. Puram,
Chennai-600029 (T.N.)
Ph: 044-4242 8282
Website : www.vkdigital.co.in
Toll Free No. 18004199908

12. M/s Kal Cable Private Ltd.

No. 229, Kutchery Road, Mylapore,
Chennai-600004 (T.N.)
Ph: 044-49616161
Fax : 044-49616171
Website : www.scv.in
Toll Free No. 1800-102-0728

13. M/s V.K. Digital Network Pvt. Ltd.

3-A-29, Willow Crest,
6th Main Road, R.A. Puram,
Chennai-600029 (T.N.)
Ph: 044-4242 8282
Website : www.vkdigital.co.in
Toll Free No. 18004199908

142
 Annexure 5.3

List of Pay DTH Operators

1. M/s. Tata Play Limited

Tata Communications Complex,
Mandi Road, PO Chattarpur,
New Delhi – 110 074
Tel: 011-6616 3000
Fax-022-6616 3030
Website : www.tatasky.com
Toll Free No. 18002086633

2. M/s Dish TV India Ltd.

FC-19, Sector-16A, Film City,
Noida-201301
Tel: 91-120-2467005 / 2467000
Fax: 91-120-4357082
Toll Free No. 18002583474 (Dish), 1800212212 (d2h)
Website : www.dishtv.in

3. SUN Direct TV(P) Ltd.

Murasoli Maran Towers, 73, MRC Nagar,
Main Road, MRC Nagar, Chennai – 28
PH: 044-44676767, Fax No 044-40679191
Website : www.sundirect.in
Toll Free No. 18001037575

4. Bharti Telemedia Ltd.

Airtel Centre, Plot No 16,
Udyog Vihar Phase IV,
Gurgaon – 122 015
Ph: 0124-4222222
Fax : 0124-4248063
Website : www.airtel.in
Toll Free No. 18001036065

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 Annexure 5.4

List of Pay IPTV Operators

S.No. Name of the IPTV Operator

1 Hyderabad Cable Digital Service Pvt. Ltd.
2 Bhoomika Digital Cable Services Pvt. Ltd.
3 Peak Air Pvt. Ltd.
4 Katalysts Productions Pvt. Ltd.
5 Andhra Pradesh State Fibernet Limited
6 Triple Play Teleservices (P) Ltd.
7 WI Bro Solutions Pvt. Ltd
8 Extreme Teleconnect Pvt. Ltd.
9 Delinet Broadband Pvt. Ltd
10 Den Networks Ltd.
11 Hathway Digital Limited
12 City Online Media Pvt. Ltd.
13 ACT Digital Home Entertainment Pvt. Ltd.
14 Kable First India Pvt. Ltd.
15 ACN Cable Pvt. Ltd.
16 UCN Network
17 Atria Convergence Technologies Ltd.
18 Skypro Communications
19 E2 Info Solutions
20 Assistive Netspeed Technologies Pvt. Ltd.
21 Bangalore Broadband Network (P) Ltd
22 M/s Creative Cable Network
23 M/s Wired Entertainment

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 Annexure 5.5: List of 113 existing cities with operational FM Radio
Channels in India, as on 30th September, 2022

S.No. City Category Channels

1 Agartala D 2
2 Agra B 4
3 Ahmedabad A 6
4 Ahmednagar C 4
5 Aizwal D 3
6 Ajmer C 4
7 Akola C 4
8 Alappuzha C 2
9 Aligarh C 4
10 Allahabad B 4
11 Amravati C 1
12 Amritsar B 4
13 Asansol B 3
14 Aurangabad C 4
15 Bareily C 4
16 Bengaluru A 8
17 Bhadarwah Others 1
18 Bharuch D 2
19 Bhavangar C 2
20 Bhopal B 4
21 Bhubaneshwar C 4
22 Bikaner C 4
23 Bilaspur C 3
24 Chandigarh C 4
25 Chennai A+ 7
26 Coimbatore B 4
27 Dehradun C 1
28 Delhi A+ 9
29 Dhule C 3
30 Dhubri Others 1
31 Durg-Bhillaina D 1

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S.No. City Category Channels
32 Erode C 2
33 Gangtok D 2
34 Godhara D 1
35 Gorakhpur C 4
36 Gulbarga C 1
37 Guwahati C 4
38 Gwalior C 4
39 Haflong Others 1
40 Hissar D 4
41 Hubli - Dharwad C 2
42 Hyderabad A 8
43 Indore B 4
44 Itanagar D 2
45 Jabalpur B 4
46 Jaipur A 6
47 Jalandhar C 4
48 Jalgaon C 4
49 Jammu C 4
50 Jamnagar C 2
51 Jamshedpur B 4
52 Jhansi C 4
53 Jodhpur C 4
54 Junagarh D 2
55 Kannur C 3
56 Kanpur A 6
57 Karnal D 3
58 Kargil Others 2
59 Kathua Others 2
60 Kochi B 4
61 Kolhapur C 4
62 Kolkata A+ 7
C
63 Kota 4

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S.No. City Category Channels
64 Kozhikode C 4
65 Lucknow A 6
66 Leh Others 3
67 Madurai B 4
68 Mangalore C 3
69 Mehsana D 2
70 Mumbai A+ 9
71 Muzaffarpur C 4
72 Mysore C 3
73 Nagpur A 6
74 Nanded C 3
75 Nasik C 4
76 Nellore C 1
77 Palampur D 1
78 Panaji D 2
79 Patiala C 4
80 Patna C 4
81 Porbandar D 1
82 Punch Others 2
83 Puducherry C 4
84 Pune A 6
85 Raigarh D 1
86 Raipur C 3
87 Rajahmundry C 3
88 Rajkot B 4
89 Ranchi C 4
90 Rourkela C 2
91 Salem C 2
92 Sangli C 4
93 Shillong D 3
94 Shimla D 3
95 Sholapur C 4
96 Siliguri C 3

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S.No. City Category Channels
97 Srinagar C 4
98 Surat A 6
99 Thiruvananthapuram C 4
100 Thoothukudi C 2
101 Thrissur C 3
102 Tiruchirappalli C 3
103 Tirunelveli C 3
104 Tirupati C 3
105 Udaipur C 4
106 Ujjain C 1
107 Vadodra B 4
108 Varanasi B 4
109 Vellore C 2
110 Veraval D 1
111 Vijayawada B 3
112 Vishakapatnam B 3
113 Warrangal B 3
Total 388

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 Index of Tables & Charts

Tables
Table 1.1: Subscriber Base & Teledensity - Rural & Urban ....................................................... 2
Table 1.2: Service Area-wise Access (Wireless+Wireline) Subscribers base ................................. 5
Table 1.3: Service Area-wise Rural-Urban Subscribers …………………………………………….........6
Table 1.4: Service Area-wise Tele-density ……………….…………………………………..………..……..7
Table 1.5: State/UT-wise Subscriber Base (Wireless+Wireline)………………………………………….9
Table 1.6: State/UT-wise Tele-density .…………………….………………………………………...…..…10
Table 1.7: Service Provider-wise Growth/Decline in Subscriber base……………………….….…...11
Table 1.8: Market Share of the operators in total rural subscriber base .................................. 12
Table 1.9: List of Cellular Mobile (GSM & CDMA) Service Providers currently providing
service. ................................................................................................................................. 12
Table 1.10: Wireless Subscriber Base & Tele-density - Rural & Urban .................................... 14
Table 1.11: Growth in Wireless Subscriber Base..................................................................... 15
Table 1.12: Service Area-wise Wireless Subscriber Base ......................................................... 16
Table 1.13: Service Area-wise Wireless Rural-Urban Subscribers ............................................ 17
Table 1.14: Service Area-wise Wireless Tele-density ................................................................ 18
Table 1.15: State/UT-wise wireless subscriber base ............................................................... 19
Table 1.16: State/UT-wise wireless Tele-density .................................................................... 20
Table 1.17: Rural Wireless Subscribers and Market Share ...................................................... 21
Table 1.18: Service Providers providing Wireline services ........................................................ 23
Table 1.19: Wireline Subscriber Base & Tele-density - Rural & Urban ..................................... 24
Table 1.20: Service Provider-wise Subscribers (Rural & Urban) & Share of Rural Subscription 25
Table 1.21: Service Provider-wise growth in Wireline Subscribers ........................................... 26
Table 1.22: Service Area-wise Wireline Subscribers & Net Addition ......................................... 26
Table 1.23: Service Area-wise Wireline Rural-Urban Subscriber Base.. ................................... 27
Table 1.24: Service Area-wise Wireline Tele-density ................................................................ 28
Table 1.25: State/UT-wise Wireline Subscriber Base .............................................................. 30
Table 1.26: State/UT-wise Wireline Tele-density ..................................................................... 31
Table 1.27: Rate of change & Market share of PCOs ............................................................... 32
Table 1.28: Trend of Internet subscriber base …………………………..……………………..……...….35
Table 1.29: Break-up of Urban-Rural Internet Subscriber Base……………………………........…..37
Table 1.30: State/UT wise Break up of Rural-Urban internet subscriber base ………………......38
Table 1.31: Internet Subscriber Base & Market share of top 10 SPs ……………………………......39
Table 1.32: Service area-wise number of internet subscribers per 100 population ................... 43
Table 1.33: State/UT wise number of Internet Subscribers per 100 population…………………..44
Table 1.34: PMRTS Subscriber base - Service Provider-wise.................................................... 48
Table 1.35: VSAT Service Providers currently providing service & their subscriber base .......... 50
Table 2.1: Key Indicators - Wireless Services .......................................................................... 52
Table 2.2: Monthly ARPU - Wireless Services ........................................................................ 534
Table 2.3: Composition of ARPU - Wireless Services ............................................................... 54
Table 2.4: MOU per subscriber per month.............................................................................. 55
Table 2.5: Outgoing SMS per subscriber per month ................................................................ 55
Table 2.6: %Break-up of Outgoing minutes from Home Service Area (HSA) ............................ 55
Table 2.7: Average revenue per outgoing minute from HSA ..................................................... 59
Table 2.8: Trends of Key Parameters - wireless Services.......................................................... 60
Table 3.1: Gross Revenue, Adjusted Gross Revenue, License Fee & Spectrum Charges ............ 62
Table 3.2: Service-wise Gross Revenue, Adjusted Gross Revenue, License Fee and Spectrum
Charges ................................................................................................................. 62
Table 3.3: Access Services - Service Provider-wise Adjusted Gross Revenue ............................ 63
Table 3.4: Category-wise share in Adjusted Gross Revenue of Access Services ........................ 64
Table 4.1: QoS Summary - Wireless Service ........................................................................... 66
Table 4.2: Parameter-wise Analysis of Non-compliance of QoS Benchmarks for Wireless Service
Providers. ............................................................................................................. 68

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Table 4.3: QoS Summary - Wireline Services .......................................................................... 69
Table 4.4: Parameter-wise Analysis of Non-compliance of QoS Benchmarks for Wireline Service
Providers ............................................................................................................. .71
Table 4.5: Performance of Wireline Broadband Service Providers against identified
parameters .......................................................................................................................... ..74
Table 4.6: Parameter-wise Analysis of non-compliance of QoS benchmarks for Wireline
Broadband Service Providers .............................................................................. ….76
Table 5.1: Key Parameters - Broadcasting & Cable TV Services ............................................... 78
Table 5.2: Permission-wise number of permitted satellite TV channels…………………………… 79
Table 5.3: Subscriber base of major MSOs/HITS (more than one million subscribers) ............. 81

Charts
Chart 1.1: Trends in Telephone Subscribers and Tele-density in India ...................................... 2
Chart 1.2: Market Share - Rural & Urban Subscribers ............................................................. 3
Chart 1.3: Composition of Access Subscriptions - Wireline & Wireless ...................................... 4
Chart 1.4: Composition of Rural - Urban Telephone Subscribers .............................................. 4
Chart 1.5: Net Addition/decline in Telephone Subscriptions ..................................................... 7
Chart 1.6: Wireless Subscriber Base and Tele-density ............................................................ 14
Chart 1.7: Wireless Market Share - Rural & Urban ................................................................. 15
Chart 1.8: Trend of Technology-wise Wireless Data Usage (in Terabyte) .................................. 22
Chart 1.9: Trend of Wireless Data Subscribers and Volume of Wireless Data Usage ................ 22
Chart 1.10: Wireline Subscriber Base and Tele-density .......................................................... 24
Chart 1.11: Composition of Wireline Subscribers - Rural & Urban .......................................... 25
Chart 1.12: Trend of Number of PCOs .................................................................................... 32
Chart 1.13: Trend of Number of VPTs .................................................................................... 33
Chart 1.14: Composition of Internet subscriptions ................................................................. 35
Chart 1.15 : Composition of Broadband & Narrowband subscriptions …………………… ........... 36
Chart 1.16 : Market share of PSUs and Private Internet Service Providers …………………… ..... 36
Chart 1.17: Subscriber Base of top ten ISPs ........................................................................... 40
Chart 1.18: Compostion of Wired Internet Subscribers ........................................................... 40
Chart 1.19: Composition of Wireless Internet Subscribers ...................................................... 41
Chart 1.20: Technology Trend for Wireless Internet Access ..................................................... 41
Chart 1.21: Technology Trend for Wired Internet Access ......................................................... 42
Chart 1.22: Trends in MOU for Internet Telephony ................................................................. 45
Chart 1.23: Composition of Broadband Subscriptions – Technology-wise ................................ 46
Chart 1.24: Composition of Narrowband Subscriptions – Technology-wise .............................. 47
Chart 1.25: Number of PMRTS subscribers & Rate of Growth (%) ........................................... 49
Chart 1.26: Number of VSAT Subscribers & Rate of Growth (%) .............................................. 49
Chart 2.1: Break-up of Outgoing minutes from Home Service Area (HSA) ................................ 52
Chart 2.2: Proportion of prepaid subscribers .......................................................................... 53
Chart 2.3: Minutes of Usage by Outroamers as a % of Total Minutes of Usage ........................ 56
Chart 2.4: Outgoing SMS Usage by Out-roamers as a % of Total No. of Outgoing SMS Usage .. 57
Chart 2.5: % Subscribers who availed roaming services during the quarter ............................ 58
Chart 2.6: % Break-up of minutes of usage of out-roamers..................................................... 58
Chart 3.1: Composition of Adjusted Gross Revenue ................................................................ 63
Chart 5.1: Number of Satellite TV channels in India …….………………………..…………………….79
Chart 5.2: Number of Pay and FTA channels ………………………………………………………….….80
Chart 5.3 : Numbers of SD satellite pay TV channels and HD satellite pay TV channels..…..….80
Chart 5.4 : Total active subscriber base of pay DTH sector (in millions)……………….…….……..82
Chart 5.5 : Market share of Pay DTH Operators ……………………………………………....…………82
Chart 5.6 : Number of Private FM Radio channels …..……………..………………..…….…………...83
Chart 5.7 : Details of Advertisement Revenue submitted by the private FM Radio broadcasters
………………………………..………………………………………………………………………………………84
Chart 5.8 : Number of operational Community Radio Stations …………..…………………………..85

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