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SGS.G4.Team1.Kotex Herbal PDF

Kotex offers three levels of products - a core product that prevents bacteria and alleviates itching, an actual product with attractive design and packaging, and an augmented product that includes free online consultation. While Kotex has a high market share and brand awareness, it could improve product variety with more sizes for its herbal cool line. Overall, Kotex provides value to customers through quality products and educational resources.

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Duy Anh
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0% found this document useful (0 votes)
642 views59 pages

SGS.G4.Team1.Kotex Herbal PDF

Kotex offers three levels of products - a core product that prevents bacteria and alleviates itching, an actual product with attractive design and packaging, and an augmented product that includes free online consultation. While Kotex has a high market share and brand awareness, it could improve product variety with more sizes for its herbal cool line. Overall, Kotex provides value to customers through quality products and educational resources.

Uploaded by

Duy Anh
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Marketing Principles

MKTG 1205B
KOTEX HERBAL Lecturer: Hua My Sang
Team 1: Kotex Herbal
Students: Nguyen Ngoc Gia Han s3891616
Trinh Quoc Phu s3885431
Nguyen Pham Tri Hien s3891610
Luc Ly Gia Nghi s3886105
Ha Bao Chi s3915192
Truong Minh Hanh s3918043

Slide Count: 59 (50 Content + 9 Reference List)


Table of Contents

Target Customer 4P Marketing


01 Introduction 02 & Positioning
03 Mix Strategies

Marketing Plan
04 Objectives
05 Recommendations
06 Reference List
01
Introduction
Introduction
Kotex Itinerary

(Kimberly Clark Vietnam n.d)


(Flickr 2009) (Con Cung n.d)

1991 1991-1992 2003 2011

The initial Introduced Kotex 1st factory in Launched Huggies


operations were Softina to the Binh Duong Mill range of product lines:
carried under the Vietnamese consumer. at the (VSIP). Nappies, Tape Diapers
name of TN Became the #1 brand Introduced the well- rapidly become one of
VINATHAI CO. LTD in Vietnam market known KOTEX XÌ TIN the leading brands in
brand. Vietnam.

(Bui Van Luong 2012)


Introduction

Mission Statement
CEO OF Lead the World in
KIMBERLY Essentials for a better
CLARK life.
(Kimberly Clark n.d.)

Michael D. Hsu
(Kimberly Clark n.d)
Introduction
DESIGN

(Kotex GirlSpace n.d) (Kotex Girlspace n.d)


(Kotex Girlspace n.d)
Normally used for Nighttime preventing spills Economical double pack, maxi
everyday (8 packs- 23cm) (10 packs- 32cm) size (16 packs- 23cm)
Introduction Product
Lemon
All of these key
organic Daisies ingredients
work together
Mint to ensure
Kotex herbal is a
bacteria
premium product
line of Kotex, Aloe vera prevention,
including 9 natural skin protection,
herbs Ginger esences itching relief,
and, most
Olive Oil significantly,
odor removal.
Lemongrass
essential oil

(Kotex GirlSpace n.d)


Introduction

Market Share

❑ Kotex holds a relatively high and stable


market share, about 39% of the
market (2021).
❑ Kotex & Diana together account for
80% of shares in all of Vietnamese
market, vastly outnumbering other
brands such as Whisper, Carefree,
Modess, etc.

Euromonitor 2021
Brand Awarness

❑ VnExpress, has noted the critical success of these two


brands as the "two sanitary pads tycoons that earn
thousands of billions of VND" (VnExpress 2018).
❑ With Kotex's popularity stemming from its early
introduction, Vietnam Kotex has become a top option
for tampons and pads among women. (DubeVietnam
n.d.)

(Facebook Girlspace 2021)


02
Target Customers
and Positioning
Target Customers
Young women
● Ages: 18-30 years old.

Target ● Medium income: from 5-30


Strategies million VND

● Postgraduate students with jobs


or employees
(Tweet U by Kotex 2019)
● Modern women contact with
social media.

(Chuba Cabra 2018)


Positioning Map

❑ Offered with low price,


yet high quality and
absorbency.
❑ Suitable for almost all
Vietnamese women
compared to
100% competitors such as
organic Doctor Care and Flora.

Product brand Kotex herbal cool Diana Sensi Cool Laurier Slimguard Doctor Care (herbal Belle Flora (herbal &
23cm fresh 23cm Cool 25cm & cooling) cooling) 24.5 cm
24 cm

Price per pad (VND) 2,300 - 2,500 VND 2,125 - 2,625 VND 6,000 VND 3,625 - 3,875 VND 3,800 - 4,000 VND

(depends on bundle
pricing)

Chart 1: Price of sanitary napkins per pad (Sosanhgia.com 2021)


03
4Ps Marketing
Mix Strategies
Product
Price
Place
Promotion
b) 3 Levels Of Kotex Products: 1.PRODUCT
Core Product

Bacteria prevention Itching alleviation,


up to 99.9% skin protection &
(Kotex n.d) odor elimination

Absorption process is (Kotex Girlspace 2019)

sped up with 1400


super-absorbent mini
holes on the layers
b) 3 Levels Of Kotex Products: 1.PRODUCT
Core Product

Kotex introduced a new size for Kotex Cool and the


interaction rate was excellent (Kotex Girlspace 2020)
(Kotex Girlspace 2019)

Kotex improved their products to suit consumers'


needs better, and they received good feedback.
b) 3 Levels Of Kotex Products: 1.PRODUCT
Actual Product

Design & (Kotex n.d.)


Packaging

(Kotex
Singapore
n.d.)
The packaging's colors are eye-catching
--> can differentiate pad types & Kotex brand easily

Product differentiation (ingredients, benefits, etc.) are


visibly included on the packaging --> attract attention

Kotex's sanitary pads are still made from non-biodegradable materials


b) 3 Levels Of Kotex Products: 1.PRODUCT
Actual Product

Sizes available
for Kotex
Herbal line
Great variations in size for Kotex Herbal
Cool, but not enough for Kotex Herbal

Brand Name
Regarding brand share,
Kotex ranked 2nd in the Increased
sanitary protection brand awareness
section in Vietnam & brand trust
(Euromonitor 2021)
b) 3 Levels Of Kotex Products: 1.PRODUCT
Free consultation Tips and guides for
on Kotex's website teenagers covering taboo
topics (safe sex, pregnancy
prevention, etc.

Augmented
Product
Regular & in-depth
customer support

(Kotex (Kotex
Girlspace Girlspace
n.d.) n.d.)
b) 3 Levels Of Kotex Products: 1.PRODUCT
YouTube series on how Reply to consumers' concern
menstrual cycles work on Facebook regularly

Augmented
Product
Regular & in-depth
customer support

(Kotex
Girlspace
2019)
(Kotex Girlspace YouTube 2021)
c) Brand Development Strategy: 1.PRODUCT

Line extension Panty liners – 23cm 28cm


daily wear morning time - night time – heavy flow
strategy regular flow
23cm Kotex successfully applied
morning time - product line filling (added new
regular flow ingredients & sizes) to upgrade
their products & provide
consumers with more choices

Brand extension
strategy

Kotex currently
has: panty liners menstrual pads tampons
d) Product Life Cycle: 1.PRODUCT
Maturity Stage Kotex diversifies their brand by
adding new product lines &
PRODUCT: expanding existing lines with
new models

Add new line: Kotex Mini Meow


Expand Super Night line with
Overnight Panties
At this stage, Kotex tries to maximize
their profit while maintaining market
share
d) Product Life Cycle: 1.PRODUCT
Maturity Stage

PRICE: Kotex matches their price with their biggest competitor Diana & beats other
potential competitors regarding price in the same product category
d) Product Life Cycle: 1.PRODUCT
Maturity Stage

PROMOTIONS:

Kotex deals with an


increase in
prospective
competitors & their
appealing sales
(Shopee 2021)
promotions

(Diana Vietnam 2021)


MAJOR PRICING STRATEGIES 2.PRICE
COMPETITOR-BASED PRICING

Kotex sets
comparable prices
based on its main
competitor Diana’s
prices and market
offerings.

(Bach Hoa Xanh n.d.)


2.PRICE
EVALUATION
Kotex protect its market
position, with only 2.2%
lower than Diana.
Moreover, the prices also
drives small competitors
out of the market.

Due to psychological
effects, customers
might underestimate
the product quality.

(Euromonitor 2021)
PRODUCT- LINE PRICING & 2.PRICE
FORM PRICING

Kotex’s products are


reasonably priced within
each product line and
between product forms

(Bach Hoa Xanh n.d.)


2.PRICE
PRODUCT-BUNDLE PRICING

Combination of
different products
at reduced price
→ Attract
customers to try
new products

(Shopee 2021)
PROMOTIONAL & DISCOUNT 2.PRICE
Discount Special events

Frequent discounts,
recurring sales
program for deal
hunters

(Lazada 2021)
2.PRICE

EVALUATION
Product bundle might fall to
the problem of not
designing a suitable combo
that customers want
(Shopee 2021)
Attract customers attention
and boost sales volume of
Kotex’s products
TYPES OF CHANNELS 3.PLACE
Multi-channel distribution
Indirect
• Main manufacturer in Binh Duong province, 650
Vietnamese associates (ASEAN Manufacturer 2021)
• Over 3000 selling locations nation-wide, not including
wet market (Nhan dan 2021)
(Ha Vu Facebook 2019)
Cover shelves at various locations,
increasing exposure to potential customers

Too many intermediaries, decreasing the company’s


control over their products and reputation
TYPES OF CHANNELS 3.PLACE
Multi-channel distribution
Direct
Join e-market relatively
• Selling directly to consumers via e-commerce platforms early, gain positive rates

Malfunction in time of
emergency (Covid 19)
Unprofessional web design
(Kotex Shopee 2021)
Lower customer
expectation and buying
decisions

(Kotex Lazada 2021)


CHANNEL ORGANIZATION 3.PLACE
Administered Vertical Marketing Network

Kimberly-Clark collaborators must meet its code of conduct


(Kimberly-Clark n.d.)
Ensure product quality and
reputation, requirement to meet
ethical standards
CHANNEL DESIGN STRATEGY 3.PLACE
Intensive distribution system

(Brands Vietnam 2018) (S&T n.d.)

Kotex stocks its products in more than 3,000 outlets (1,085 supermarkets, 240 malls
and 2,000 convenience stores) (Nhan dan 2021)
Effective order fulfillment
Prevent stock-out and loss of sales
Increase exposure to potential customers
4.PROMOTION
PULL STRATEGY
Kotex is a Business-To-Consumer company: they put more funds into
& promote directly via advertising, sales promotion, etc.
4.PROMOTION
SALES PROMOTION
SAMPLES FREE GIFTS + PRICE PACKS

(Shopee n.d.)

(Kotex n.d.)
4.PROMOTION
SALES PROMOTION ADVERTISING SPECIALTIES

(Rebatngo n.d.)

(Kotex 2021)

A gift bag for high school girls


during Kotex Mini Meow
promotion (Club PIAF 2020)
4.PROMOTION
SALES PROMOTION P.O.P. DISPLAY

(Link4 n.d.)
4.PROMOTION
SALES PROMOTION CONTESTS

(TikTok
2021)

(Kotex 2020)

Low interaction rate on Facebook


Kotex’s Contest “Cool chat
rieng” with celebrities (Chi Pu, A lot of effort was put into
Dieu Nhi) and influencers sales promotion, but not
→ attracted lots of much in return
attention from TikTok users
ADVERTISING 4.PROMOTION
Traditional media
Kotex promotes its product on LED
screens at the end of Sai Gon bridge
with approximately 1.8 million people
passing each day (Ledbox 2020)
Kotex customizes walls at 42
Nguyen Hue apartment (Kenh 14
2020)

● Increase exposure to massive


amount of road users
● Modify traditional media to better fit
the interest of younger
generations
(Ledbox 2020)
(Ledbox 2020)
(Kenh 14 2020)
ADVERTISING 4.PROMOTION
& ONLINE MARKETING
● Youtube ads helps reaching 8
Digital media ●
million viewers
Collaborate with KOLs, upload
storytelling articles on Facebook

● Successfully promote the


campaign “Ngay Ay Khoe
Khoan” and healthy lifestyle
● Attract targeted consumers
(young women)

(Facebook 2019) (Youtube 2019)


DIRECT MARKETING 4.PROMOTION
TELESALES FACE-TO-FACE & PERSONAL SELLING

(5giay 2016)

(Kotex Girlspace Facebook 2021)


(Kimberly-Clark Vietnam 2012)
EVALUATION 4.PROMOTION

Higher followers than Diana


(Kotex Girlspace Facebook 2021)
(Diana Vietnam Facebook 2021) No chat box to interact with
customers
PUBLIC RELATIONS 4.PROMOTION

Build good image with the


publics, increase Kotex’s
reputation and brand
awareness.

(Thinh 2020)
Kotex donate 1 Billion
VND to fight against
Covid-19

Sustainability Report
on SGDs
(Kimberly-Clark 2021)
04
Marketing Plan
SMART Marketing Objectives
Increase Improve Brand
Sales Awareness

Achieve an increase 1 to 4 Increase customer and


percent in net sales within 12 visitor traffic on
months ( Kimberly-Clark e-commerce platforms.
Announces Second Quarter
2021 Result).

Promote
Sustainability

Reduce environmental
impact of packaging by
switching to biodegradable
materials.
05
Recommendations
Improving and Maintaining Current 4P Strategies
Focus of Recommendations
- Price: Maintain competitive pricing - Product: Improve on product development,
strategies emphasis on sustainability
- Product bundles
- Variety of product lines and forms

- Promotion: Maintain current primary BMD


- Place: Introduce new distribution method,
effective strategies: 2020
maintain physical retail sales, and
- Discounts improving current position online
- Advertising platforms
- Media Engagement
Expand online stores:
- Offer product variety to
Product:
meet different needs
(Rio 2020)
23cm Variety and
- Become a Shopee Mall Online
member for increased
promotion Expansion
- Goal: gain steady 28cm
followers, set
periodical benchmarks
to keep up with Diana’s
store

Shopee n.d.
Place: Urban
Viva
2020
Subscription tastebud
2021

Box Service
- Introduce monthly subscription Shopee n.d.
service delivery (directly or work
with online platform)
→ Instant convenience
- Personalized box, extra free
samples/gifts to test new products,
boosts satisfaction (Forbes 2019) BMD
2020
- Pioneer trend in Vietnam
→ Publicity
→ Increased sales and brand
awareness

Kam n.d.
- Consumer concerns for
land pollution are
Product:
increasing (IMarcGroup
2020) → address issue
Promote
to fit needs Sustainability
- First step: Paper
packaging for
applicable tampon Packaging 360 2019
product lines
- Long-term: invest in R&D for
bio-degradeable pads line, as
an option for eco-conscious
consumers

Planera 2020
REFERENCE LIST
5giay, Tuyển dụng Nhân viên bán hàng cho nhãn hàng Kotex và tả giấy Huggies tại các Shop ở Hà Nội, 5giay.vn, viewed 28 August
2021, <https://www.5giay.vn/threads/tuyen-dung-nhan-vien-ban-hang-cho-nhan-hang-kotex-va-ta-giay-huggies-tai-cac-shop-o-ha-noi-hai-
ph.8393760/>.
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<https://www.bachhoaxanh.com/bang-ve-sinh/bang-ve-sinh-kotex-thao-duoc-cool-sieu-mong-co-canh-8-mieng>.
Bach Hoa Xanh n.d.,Băng vệ sinh ban đêm Kotex Style chống tràn 8 miếng, Bach Hoa Xanh, viewed 25 August 2021,
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Kotex Girlspace 2019, Facebook post, viewed 20 July
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