I/O MID EXAM

Question 1
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Motivation is dependent only on one's perception of himself.

Select one:
True
False

Question 2
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Which of the following is an example of a good way to manage stress?

Select one:
 a.
Increase in work deliverables and projects
b.
Regular feedback sessions and performance reviews
c.
Constant organizational change
d.
None of the choices

Question 3
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If a person with intrinsic motivation is going to a gym, he is most likely to go because ____________.

Select one:
a.
His doctor told him he needs to lose weight
b.
None of the choices
c.
He will post on social media about his sculpted body
d.
He feels happy after exercising

Question 4
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Employee engagement is seen when________________.

Select one:
a.
An employee is frequently late coming to work
b.
None of the choices
c.
An employee is consistently performing at below average
d.
An employee avoids all extra-curricular activities sponsored by the organization

Question 5
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A manager gives negative feedback regarding the performance of his staff and walks out out of frustration. This is an example
of ___________.

Select one:
a.
Interaction model of communication
b.
Transmission model of communication
c.
Feedback model of communication
d.
Interactive model of communication

Question 6
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During evaluation, one may evaluate any but one of the following ___________________.
Select one:
a.
Employee perception of the program
b.
Return of investment of the training
c.
Knowledge obtained by employees
d.
Managerial support in applying the learning

Question 7
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Organizations can minimize dissatisfaction by ensuring growth, innovation in their companies.

Select one:
True
False

Question 8
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Someone who is extrinsically motivated would _____________.

Select one:
a.
Have a high sense of achievement
b.
Would always want to be challenged at work
c.
None of the choices
d.
Look for a high paying job

Question 9
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Which best describes eustress?
Select one:
a.
An employee who keeps on working outside the office
b.
An employee who does the work minimally
c.
All of the choices
d.
An employee who is challenged to do the work

Question 10
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On the job training provides greater retention and learning.

Select one:
True
False

Question 11
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Turnovers can be costly.

Select one:
True
False

Question 12
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A text message detailing the next steps for the project is an example of a _______________.

Select one:
a.
Non-verbal communication
b.
Written communication
c.
Informal communication
d.
Verbal communication

Question 13
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Written communication may be used in the organization to reach a wider group of audinece and to document what is being
said.

Select one:
True
False

Question 14
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It is the primary responsibility of the ________________ to ensure development.
Select one:
a.
Organization
b.
Employee
c.
All of the choices
d.
Vice President

Question 15
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The esteem stage in the hierarchy of needs will show _____________.

Select one:
a.
None of the choices
b.
An employee living from pay check to pay check
c.
An employee making use of his health card
 d.
An employee who is friends with everybody in the organization

Question 16
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A high attrition rate would _______.

Select one:
a.
Make promotions happen more often
b.
Make the employees take on more work
c.
All of the choices
d.
Make the organization lean and mean

Question 17
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Job satisfaction is not influenced by ________.

Select one:
a.
None of the choices
b.
A manager who talks about what is happening in management meetings
c.
A manager who coaches regularly
d.
A manager who micro manages

Question 18
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Training answers the need of ___________.
Select one:
a.
Motivating employees to perform the job better
b.
Understanding new concepts needed in the job
c.
All of the choices
d.
Application of policies beneficial for the job

Question 19
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Informal conversations such as those that happen in the pantry can be considered as lateral communication.

Select one:
True
False

Question 20
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Intrinsic motivation is _____________.

Select one:
a.
A behavior that is driven by an internal gratification of it being done
b.
A behavior that is rewarded by a prize
c.
A behavior that is influenced by environmental factors
d.
All of the choices

Question 21
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In development, one may look at his __________________ to know which areas he should develop.
Select one:
a.
Performance gaps
b.
Learned competencies
c.
None of the choices
d.
Career goals

Question 22
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Chronic stress in not good for an organization because ____________.

Select one:
a.
Work gets done but grudgingly
b.
Management will demand more
c.
More people will resign
 d.
No training can happen

Question 23
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Which of the following is not a factor influencing engagement?

Select one:
a.
None of the choices
b.
Relationship with colleagues
c.
Relationship with boss
d.
Compensation

Question 24
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A carpenter may find project costing stressful because this is not his primary skill.

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True
False

Question 25
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Turnovers can affect the organization by _____________.

Select one:
a.
None of the choices
b.
Causing low morale
c.
Increasing engagement
d.
Making jobs easier

Question 26
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Organizations should create very stringent policies for their companies to ensure productivity.

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True
False

Question 27
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When should an external communication be used?

Select one:
 a.
When the company needs to issue a statement to its investors.
b.
When competition in the external market needs to increase
c.
When an employee is asked to explain his action regarding a project
d.
When a manager needs to call out an employee on his work

Question 28
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Employee engagement is the sole concern of the human resources department.

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True
False

Question 29
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A manager has the duty to manage the stress of his personnel by properly distributing workload.

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True
False

Question 30
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An example of a hygiene factor is ___________________.

Select one:
a.
Consultation with regards to how the company should address the challenge
b.
Recognition for a work well done
c.
Getting more responsibilities through job expansion
d.
Managerial support in applying the learning

Question 31
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When employees see that their organization cares for their total well being, they may stay long in that organization.

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True
False

Question 32
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A project meeting is important in keeping all project members updated. This project is an example of a lateral communication.

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 True
False

Question 33
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An employee who is distressed with work will ____________.

Select one:
a.
None of the choices
b.
Have more sick leaves
c.
Have long office conversations
d.
Have a conflict with a family member

Question 34
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When an employee goes against a company policy, he can be automatically terminated.

Select one:
True
False

Question 35
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Motivation is important in organizations because ____________________.

Select one:
a.
It achieves company targets
b.
All of the choices
c.
It helps retain people in the organization
d.
It makes a healthy, balanced and engaged employee

Question 36
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___________ is an example of an effect of employee stress.

Select one:
a.
None of the choices
b.
Decrease of illnesses
c.
Increase in attendance
d.
Increase in arguments

Question 37
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One must look at performance issues to be able to create training objectives that matter

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True
False

Question 38
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An organization who looks out for work-life balance will see lesser turnover and be able to minimize costs.

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True
False

Question 39
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When one is stressed, it is possible that he is creating unreal scenarios in his head that could lead to more stress.

Select one:
True
False

Question 40
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Isabella is the President of the company and has been tasked to discuss about the next 5 years to the middle management.
Which communication is best suited?

Select one:
a.
Horizontal communication
b.
Downward communication
 c.
Upward communication
d.
Lateral communication

Question 41
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An email is rightly used when it was sent out to the whole organization as a means to give feedback about an individual's
performance.

Select one:
True
False

Question 42
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A person satisfied with his career will be all of the following but one.

Select one:
a.
None of the choices
b.
Getting a performance rating of at least an average
c.
Exploring career opportunities
d.
Accepting a special project on top of his work

Question 43
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High turnovers can be an indicator of highly stressful working culture in an organization.

Select one:
True
False

Question 44
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Which of the following may have the highest job satisfaction score?

Select one:
a.
A rank and file staff
b.
A supervisor
c.
An executive of the company
d.
Cannot be determined

Question 45
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It is best to devote 70% of learning hours in ____________________.
Select one:
a.
Face to face training
b.
None of the choices
c.
Coaching sessions
d.
Immersion on the work

Question 46
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Employees leaving the organization is costly because __________.

Select one:
a.
Employee would have to adjust to his learning curve
b.
Manager would have to train again
c.
All of the choices
 d.
HR would have to hire a replacement

Question 47
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In the implement stage, the trainer should ___________.

Select one:
a.
Implement only what is stated in the module design
b.
Adjust training design if participants are not responding well
c.
All of the choices
d.
Keep on talking and executing activities

Question 48
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Training helps in _____________.

Select one:
a.
Recruiting employees into the organization
b.
Developing employee skills
c.
Retaining employees to stay long-term
d.
All of the choices

Question 49
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Involuntary separation can be done for __________________.
Select one:
a.
None of the choices
b.
An employee who was caught stealing
c.
An employee who retired
d.
An employee who resigned

Question 50
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A blended approach would be __________________.

Select one:
a.
A coaching session with a professional coach
b.
A virtual classroom training
c.
None of the choices
 d.
A facilitated classroom training with an OJT

Question 1
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Employees who suffer from distress will still be highly productive.

Select one:
True
False

Question 2
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Which is an example of a transmission model of communication

Select one:
 a.
An interview session with an external candidate
b.
Town hall meeting presided by the CEO
c.
A performance appraisal discussion
d.
A project meeting about process improvement in HR

Question 3
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Training is always the answer to performance issues.

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True
False

Question 4
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A way to manage employee stress is by ____________.

Select one:
a.
Encourage forming friendships in the department
b.
All of the choices
c.
Providing zumba lessons after office
d.
Reviewing the work distribution

Question 5
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Training and development is a way to ___________.
Select one:
a.
All of the choices
b.
Offer a higher compensation and benefits package
c.
Spend extra budget
d.
Engage and retain employees

Question 6
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The ADDIE method is composed of __________________.

Select one:
a.
Analyze, Discover, Develop, Implement, Evaluate
b.
None of the choices
c.
Analyze, Design, Develop, Implement, Evaluate
 d.
Analyze, Design, Develop, Impart, Evaluate

Question 7
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Which of the following is a factor of high employee engagement?

Select one:
a.
All of the choices
b.
Having a lot of acquaintances in the organization
c.
A safe learning environment
d.
Fast recruitment turnaround time

Question 8
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Training employees can __________________.

Select one:
a.
Recharge employees and make them get outside of the office
b.
Increase organization bottom line
c.
None of the choices
d.
Not make a dent on anything

Question 9
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The transmisstion model of communication allows the receiver to give feedback to the sender although not varbally.
Select one:
True
False

Question 10
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Motivation would involve all but one element

Select one:
a.
High engagement
b.
A person willingly doing more work
c.
A person who increases his performance demerits
d.
High performance

Question 11
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Having nausea before going to work is an example of an emotional side effect of stress.

Select one:
True
False

Question 12
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A highly engaged employee does not feel any stress.

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True
False

Question 13
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In the hierarchy of needs, Herzberg says that one must satisfy one level before moving on to the next.

Select one:
True
False

Question 14
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Job satisfaction is influenced by ____________________.

Select one:
a.
All of the choices
b.
Inclusion in decision making
c.
Autonomy at work
d.
Coaching boss

Question 15
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Eustress creates tension and affects a person negatively.

Select one:
True
False

Question 16
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Voluntary turnover can be predicted depending on trends of when resignations spike.

Select one:
 True
False

Question 17
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Motivation is influenced by _____________.

Select one:
a.
An employee who wants to prove he can do the job well
b.
An employee who is well content with his job
c.
An employee who is trying to surpass last year's performance
d.
All of the choices

Question 18
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Creating a yoga program for employees is costly and is not worth it.

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True
False

Question 19
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The carrot method may motivate employees in what way?

Select one:
a.
None of the choices
b.
You can get fired if you don't achieve the target
c.
A 20% increase in sales will be given 20% commission
d.
No merit increase if the company does not achieve its targets

Question 20
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The carrot-stick theory posits that ____________.

Select one:
a.
Tough managers are able to make employees perform
b.
Satisfying a person's safety needs will allow him to perform better
c.
A knowledge of a reward motivates a person to perform
d.
All of the choices

Question 21
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Employee engagement programs should focus most on ____________.

Select one:
a.
Benchmarking salaries to ensure competitiveness
b.
All of the choices
c.
Leadership trainings for superiors to ensure good coaching
d.
Wellness activities for work-life balance

Question 22
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Stress can create _________.
Select one:
a.
Palpitations
b.
All of the choices
c.
Shortness of breath
d.
Nightmares

Question 23
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An organization suffers from employee stress. It affects _________.

Select one:
a.
All of the choices
b.
Engagement
c.
Motivation
 d.
Productivity

Question 24
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It is important to combine different training methods because ________________.

Select one:
a.
It helps achieve the 70-20-10 principle
b.
None of the choices
c.
People might get burned out
d.
It is part of the process

Question 25
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Conflict in the workplace can be a source of stress for an employee.

Select one:
True
False

Question 26
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Employee engagement can come in the form of a sports fest or tree planting activity.

Select one:
True
False

Question 27
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A receiver is more receptive to feedback when _________________.

Select one:
a.
Feedback is objective supported by a specific occurrence of the feedback
b.
It is conveyed as a joke to avoid conflict
c.
It is immediately called out
d.
It is never given to him directly

Question 28
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How does motivation affect performance?
Select one:
a.
One will not need recognition for a job well done because it is boastful
b.
None of the choices
c.
One will not go to work if he has conflict with his superior
d.
Work is a contribution to the nation's growth and can be done for free

Question 29
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The carrot-stick theory says that rewards are enough to keep an employee motivated.

Select one:
True
False

Question 30
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Work relationships are an important factor in keeping an employee engaged.

Select one:
True
False

Question 31
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Which of the following is an example of training for the 20%?

Select one:
a.
None of the choices
b.
A coaching session
c.
Going on a field trip
d.
Enrolling in an online course

Question 32
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Which of the following is an example of motivation?

Select one:
a.
An employee who got a poor performance rating
b.
All of the choices
c.
An employee who finishes a report before the deadline
d.
An employee who clocks out at exactly 5pm

Question 33
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A good communicator would _________________.

Select one:
a.
Look at the person eye to eye
b.
Have a poker face to avoid giving out unnecessary information
c.
Always use a loud voice to keep his authority
d.
Leave out important information

Question 34
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A manager confronts an employee regarding an alleged misconduct but wants to avoid conflict so he makes it into a joke to
lighten the situation. What type of communication is not used properly?
Select one:
a.
Verbal communication
b.
Informal communication
c.
Written communication
d.
Non-verbal communication

Question 35
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An employee survey is normally employed to gauge the climate of the organization. Results of the said survey are used by
management to _________________.

Select one:
a.
Continue organizational change based on board of directors direction
b.
Continue organizational improvement based on employee opinions
c.
Identify those who say something against the company
d.
Continue studying how organizations evolve

Question 36
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The 70-20-10 method postulates that ______________.

Select one:
a.
All of the choices
b.
10% of learning should be done through classroom training
c.
70% of learning should be done virtually with an instructor
d.
20% of learning should be done through simulations

Question 37
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When one learns from someone else's experience and is motivated to not do the same, he is applying __________________.

Select one:
a.
Vicarious learning
b.
Modeling
c.
Common sense
d.
None of the choices

Question 38
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Majority of people have cited that being drowned with too much work is good for them.
Select one:
True
False

Question 39
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Organizations should create programs that motivate employees.

Select one:
True
False

Question 40
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A blended approach allows a learner to obtain new information from different sources.
Select one:
True
False

Question 41
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Organizations will thrive easily even without engaged employees.

Select one:
True
False

Question 42
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What best describes training?
Select one:
a.
Assessing performance gaps
b.
None of the choices
c.
Planning, developing, evaluating jobs assigned to an individual
d.
Facilitating skill mastery that can be applied daily

Question 43
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Organizational communication should be used to convey _________________.

Select one:
a.
Priorities that would improve customer service
b.
Raw discussion of project members
c.
Grapevine rumor about retrenchment
 d.
Individual performance feedback

Question 44
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Appraisals are a good basis of finding out performance gaps.

Select one:
True
False

Question 45
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An employee can be satisfied with his work but not be engaged in the organization.

Select one:
 True
False

Question 46
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Organizational commitment will ___________.

Select one:
a.
Have more employees agreeing with the company values
b.
Work hard to achieve company goals
c.
All of the choices
d.
Promote his company to friends who are looking for work

Question 47
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Turnover costs can go up as high as ___________.

Select one:
a.
30% of employee salary
b.
None of the choices
c.
200% of manpower count
d.
100% of bottom line

Question 48
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Why is it important to evaluate a training program?
Select one:
a.
To see if investment will yield any desired results
b.
To ensure improvement of the training
c.
All of the choices
d.
To give feedback to the instructor

Question 49
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The ___________________ would have stayed in the company for 1.5 years only.

Select one:
a.
Gen Y
b.
Gen X
c.
Millenials
 d.
Baby boomers

Question 50
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Stress can be seen in which situation?

Select one:
a.
A manager managing executive politics
b.
Colleagues meeting up on a weekend
c.
An animated discussion regarding a project
d.
A manager giving constructive feedback

Question 1
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The carrot-stick theory says that rewards are enough to keep an employee motivated.

Select one:
True
False

Question 2
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Organizations will thrive easily even without engaged employees.

Select one:
True
False

Question 3
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An example of a motivator in Herzberg's Two Factor Theory is _____________.

Select one:
a.
Extended unpaid maternity leave
b.
Strict implementation of contractualization
c.
An employee being awarded employee of the year
d.
All of the choices

Question 4
Correct
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Question text
It is best to devote 70% of learning hours in ____________________.
Select one:
a.
Immersion on the work
b.
None of the choices
c.
Face to face training
d.
Coaching sessions

Question 5
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Question text
A way to manage employee stress is by ____________.

Select one:
a.
Providing zumba lessons after office
b.
Reviewing the work distribution
c.
All of the choices
 d.
Encourage forming friendships in the department

Question 6
Incorrect
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Question text
Developing an employee would entail _________________.

Select one:
a.
None of the choices
b.
Digging his past performance gaps
c.
Finding out his current training needs
d.
Looking at his 53-year goal

Question 7
Correct
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 Flag question

Question text
Motivation is an underlying factor in keeping employees engaged.

Select one:
True
False

Question 8
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Question text
It is the primary responsibility of the ________________ to ensure development.

Select one:
a.
Vice President
b.
Employee
c.
All of the choices
d.
Organization

Question 9
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Question text
Organizations should create programs that motivate employees.

Select one:
True
False

Question 10
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Question text
An employee survey is normally employed to gauge the climate of the organization. Results of the said survey are used by
management to _________________.
Select one:
a.
Continue studying how organizations evolve
b.
Identify those who say something against the company
c.
Continue organizational improvement based on employee opinions
d.
Continue organizational change based on board of directors direction

Question 11
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Question text
Organizational commitment is __________________.

Select one:
a.
Someone who has stayed in the company for 25 years
b.
Someone who was involuntarily separated
c.
None of the choices
 d.
Someone who was recently onboarded

Question 12
Correct
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Question text
What factor does not necessarily affect employee engagement?

Select one:
a.
Turnover
b.
Organizational Commitment
c.
Motivation
d.
Job Satisfaction

Question 13
Correct
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Question text
A manager has the duty to manage the stress of his personnel by properly distributing workload.

Select one:
True
False

Question 14
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Question text
The 70-20-10 method postulates that ______________.

Select one:
a.
70% of learning should be done virtually with an instructor
b.
All of the choices
c.
20% of learning should be done through simulations
d.
10% of learning should be done through classroom training

Question 15
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Question text
Training employees can __________________.

Select one:
a.
None of the choices
b.
Increase organization bottom line
c.
Not make a dent on anything
d.
Recharge employees and make them get outside of the office

Question 16
Correct
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 Flag question

Question text
Which of the following is an example of training for the 20%?

Select one:
a.
A coaching session
b.
Going on a field trip
c.
None of the choices
d.
Enrolling in an online course

Question 17
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Employees are engaged when ______________.
Select one:
a.
They post articles on their Facebook account like "How a Company Should Take Care of Employees"
b.
They listen and talk about what is heard in the grapevine
c.
They attend a fundraising run sponsored by the company
d.
None of the choices

Question 18
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Extrinsic motivation is ___________.

Select one:
a.
All of the choices
b.
A behavior driven by factors outside of one's self
c.
A behavior driven by one's feeling of pride
 d.
A behavior that is influenced by one's perception

Question 19
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Question text
Employee engagement is seen when________________.

Select one:
a.
None of the choices
b.
An employee is frequently late coming to work
c.
An employee is consistently performing at below average
d.
An employee avoids all extra-curricular activities sponsored by the organization

Question 20
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Question text
Someone who is extrinsically motivated would _____________.

Select one:
a.
None of the choices
b.
Have a high sense of achievement
c.
Would always want to be challenged at work
d.
Look for a high paying job

Question 21
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Question text
Having nausea before going to work is an example of an emotional side effect of stress.
Select one:
True
False

Question 22
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Question text
A classroom training is important for _________________.

Select one:
a.
Teaching how to do job analysis to an HR new employee
b.
Reinforcing experiential learning
c.
Facilitating employee coaching conversations
d.
All of the choices

Question 23
Correct
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Question text
According to the X-Y Theory, Theory X managers believe that employees are able to contribute without prodding.

Select one:
True
False

Question 24
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Question text
Learning can also be done through performance coaching.

Select one:
True
False

Question 25
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 Flag question

Question text
Companies with engaged employees ________________.

Select one:
a.
None of the choices
b.
Have a better chance of reaching their bottom line
c.
Would be part of the top 10 companies in the world
d.
Have a high sense of achievement

Question 26
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A good communicator would _________________.
Select one:
a.
Always use a loud voice to keep his authority
b.
Look at the person eye to eye
c.
Have a poker face to avoid giving out unnecessary information
d.
Leave out important information

Question 27
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Question text
An example of a hygiene factor is ___________________.

Select one:
a.
Recognition for a work well done
b.
Getting more responsibilities through job expansion
c.
Consultation with regards to how the company should address the challenge
 d.
Managerial support in applying the learning

Question 28
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Question text
Organizations do not benefit from stress management.

Select one:
True
False

Question 29
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Question text
When one learns from someone else's experience and is motivated to not do the same, he is applying __________________.

Select one:
 a.
Common sense
b.
None of the choices
c.
Modeling
d.
Vicarious learning

Question 30
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Question text
High turnovers can be an indicator of highly stressful working culture in an organization.

Select one:
True
False

Question 31
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 Flag question

Question text
Chronic stress in not good for an organization because ____________.

Select one:
a.
Work gets done but grudgingly
b.
No training can happen
c.
Management will demand more
d.
More people will resign

Question 32
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Question text
Which of the following is a factor of low employee engagement?
Select one:
a.
Consistent quarterly management meetings
b.
Long processing of promotions
c.
Someone who answers all questions correctly
d.
Proper change in management programs

Question 33
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Question text
An employee who is distressed with work will ____________.

Select one:
a.
Have more sick leaves
b.
Have long office conversations
c.
None of the choices
 d.
Have a conflict with a family member

Question 34
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Question text
Which of the following would be best suited for learning how to deactivate a bomb?

Select one:
a.
Self study
b.
None of the choices
c.
Simulation
d.
Classroom training

Question 35
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Question text
Job satisfaction is an important factor of employee motivation.

Select one:
True
False

Question 36
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Question text
If a manager would evaluate the effects of an employee's special project exposure, he is ______________.

Select one:
a.
Looking for what the employee thought of the project
b.
Looking for new concepts the employee learned from the project
c.
Looking for an improvement on how he does his work
d.
None of the choices

Question 37
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Question text
Technology has influenced training by making use of ____________________.

Select one:
a.
None of the choices
b.
Use of a learning management system
c.
Skype that allows for coaching to happen
d.
Facebook as a means to interact with colleagues

Question 38
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Question text
An example of a demotivated employee is ____________.

Select one:
a.
Someone who is seen participating in outreach projects
b.
Someone who is leading the office choir
c.
All of the choices
d.
Someone who talks about his boss negatively

Question 39
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Question text
Eustress creates tension and affects a person negatively.
Select one:
True
False

Question 40
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Question text
A manager confronts an employee regarding an alleged misconduct but wants to avoid conflict so he makes it into a joke to
lighten the situation. What type of communication is not used properly?

Select one:
a.
Non-verbal communication
b.
Written communication
c.
Verbal communication
d.
Informal communication

Question 41
Correct
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Question text
The carrot method may motivate employees in what way?

Select one:
a.
A 20% increase in sales will be given 20% commission
b.
You can get fired if you don't achieve the target
c.
No merit increase if the company does not achieve its targets
d.
None of the choices

Question 42
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Question text
An employee survey where employees are asked for feedback about the organization is an example of upward communication.
Select one:
True
False

Question 43
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Question text
Appraisals are a good basis of finding out performance gaps.

Select one:
True
False

Question 44
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An employee who was internally transferred because of his large range of competencies will need to go through
________________.
Select one:
a.
None of the choices
b.
Leadership training
c.
Onboarding
d.
Professional training

Question 45
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A manager gives negative feedback regarding the performance of his staff and walks out out of frustration. This is an example
of ___________.

Select one:
a.
Interaction model of communication
b.
Feedback model of communication
c.
Interactive model of communication
d.
Transmission model of communication

Question 46
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Question text
A law that disallows managers to contact their staff after work hours is helping manage stress.

Select one:
True
False

Question 47
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Question text
___________ is an example of an effect of employee stress.

Select one:
 a.
Increase in arguments
b.
Decrease of illnesses
c.
Increase in attendance
d.
None of the choices

Question 48
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Question text
Involuntary separation can be done for __________________.

Select one:
a.
An employee who resigned
b.
An employee who retired
c.
An employee who was caught stealing
d.
None of the choices

Question 49
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Question text
Why is it important to manage stress?

Select one:
a.
So more people will agree more
b.
So more people are performing well
c.
So more people will be positively influenced
d.
So more people will be active

Question 50
Correct
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 Flag question

Question text
Job satisfaction is influenced by ____________________.

Select one:
a.
All of the choices
b.
Inclusion in decision making
c.
Autonomy at work
d.
Coaching boss

Question 1
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Question text
A blended approach would consist of all of the following but one?
Select one:
a.
A coaching session with a professional coach

b.
Pursuing a graduate degree with a practicum
c.
Enrolment to an online course with a project
d.
All of the choices

Question 2
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Question text
A text message detailing the next steps for the project is an example of a _______________.

Select one:
a.
Verbal communication
b.
Informal communication
c.
Non-verbal communication
 d.
Written communication

Question 3
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Question text
An employee can be satisfied with his work but not be engaged in the organization.

Select one:
True
False

Question 4
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Question text
Motivation is important to an organization. Which is not true of the following statements?

Select one:
 a.
Job satisfaction is a factor in motivation
b.
Intrinsic motivation is applicable to high potential employees only
c.
Motivated employees produce more results
d.
All of the choices

Question 5
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Question text
Motivation is dependent only on one's perception of himself.

Select one:
True
False

Question 6
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Question text
Which of the following scenarios is true?

Select one:
a.
All of the choices
b.
An employee who is content with his job will participate in some organizational activities.
c.
An employee who is not content with his job will not participate in organizational activities.
d.
An employee who is content with his job will participate in all organizational activities.

Question 7
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Why is it important to evaluate a training program?
Select one:
a.
All of the choices
b.
To see if investment will yield any desired results
c.
To give feedback to the instructor
d.
To ensure improvement of the training

Question 8
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Question text
Turnovers can affect the organization by _____________.

Select one:
a.
Increasing engagement
b.
Making jobs easier
c.
Causing low morale
 d.
None of the choices

Question 9
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Question text
Conflict in the workplace can be a source of stress for an employee.

Select one:
True
False

Question 10
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Question text
Motivation is important in organizations because ____________________.

Select one:
 a.
All of the choices
b.
It achieves company targets
c.
It makes a healthy, balanced and engaged employee
d.
It helps retain people in the organization

Question 11
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Which is an example of a transmission model of communication

Select one:
a.
A performance appraisal discussion
b.
A project meeting about process improvement in HR
c.
Town hall meeting presided by the CEO
d.
An interview session with an external candidate

Question 12
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It is important to combine different training methods because ________________.

Select one:
a.
It is part of the process
b.
None of the choices
c.
It helps achieve the 70-20-10 principle
d.
People might get burned out

Question 13
Correct
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Question text
Stress can be left unmanaged and will not have any long-term effects on the individual or organization.

Select one:
True
False

Question 14
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Question text
An employee who sits as his desk and withdraws from social interaction is an indicator that something may be wrong.

Select one:
True
False

Question 15
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Question text
A factor of employee distraction at work is ___________.

Select one:
a.
The management meeting regarding company performance
b.
Feedback session he is going to have with his manager
c.
None of the choices
d.
A conflict with his spouse last night

Question 16
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Informal conversations such as those that happen in the pantry can be considered as lateral communication.
Select one:
True
False

Question 17
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Question text
An intrinsically motivated person would _____________.

Select one:
a.
Aim to reach sales pitches to get the bonus commission
b.
All of the choices
c.
Aim to lose weight to look good in a pantsuit
d.
Aim to get promoted to prove to himself he can do it

Question 18
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Question text
A highly engaged employee does not feel any stress.

Select one:
True
False

Question 19
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Question text
Majority of people have cited that being drowned with too much work is good for them.

Select one:
True
False

Question 20
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Question text
Training is always obtained from a professor or a teacher.

Select one:
True
False

Question 21
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Question text
Which of the following is a factor of high employee engagement?

Select one:
a.
Having a lot of acquaintances in the organization
b.
A safe learning environment
c.
Fast recruitment turnaround time
d.
All of the choices

Question 22
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Question text
Creating a yoga program for employees is costly and is not worth it.

Select one:
True
False

Question 23
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Question text
A carpenter may find project costing stressful because this is not his primary skill.

Select one:
 True
False

Question 24
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Question text
In the hierarchy of needs, Herzberg says that one must satisfy one level before moving on to the next.

Select one:
True
False

Question 25
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Question text
When employees see that their organization cares for their total well being, they may stay long in that organization.

Select one:
 True
False

Question 26
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Question text
Organizations should invest in ___________ to increase employee engagement.

Select one:
a.
Recruitment and hiring
b.
Training and development
c.
All of the choices
d.
Labor unions

Question 27
Correct
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Question text
During evaluation, one may evaluate any but one of the following ___________________.

Select one:
a.
Managerial support in applying the learning
b.
Employee perception of the program
c.
Knowledge obtained by employees
d.
Return of investment of the training

Question 28
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Question text
Chronic stress should be a concern for an individual and an organization because it is not sustainable.
Select one:
True
False

Question 29
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Question text
High turnover rates do not affect a new employee's perception of work sustainability in the organization.

Select one:
True
False

Question 30
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Question text
When should an external communication be used?
Select one:
a.
When the company needs to issue a statement to its investors.
b.
When a manager needs to call out an employee on his work
c.
When an employee is asked to explain his action regarding a project
d.
When competition in the external market needs to increase

Question 31
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Which of the following is not a factor influencing engagement?

Select one:
a.
None of the choices
b.
Relationship with colleagues
c.
Compensation
 d.
Relationship with boss

Question 32
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Question text
Non-verbal communication is fairly neglected and rightly so as this constitutes a minor role in communicating a message.

Select one:
True
False

Question 33
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Written communication may be used in the organization to reach a wider group of audinece and to document what is being
said.

Select one:
 True
False

Question 34
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Question text
An extrinsically motivated person would ___________.

Select one:
a.
All of the choices
b.
Work in the hospital because of his calling
c.
Work in the entertainment field wanting to be famous
d.
Work for a socio-civic organization wanting to reach out

Question 35
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 Flag question

Question text
An employee's superior told him that if he brings in 115% sales, he will get a 20% bonus commission. This is an example of
what theory?

Select one:
a.
All of the choices
b.
Carrot and Stick Theory
c.
Herzberg Two Factor Theory
d.
Hierarchy of Needs

Question 36
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The _________________ stage allows the practitioner to identify activities that would engage employees in the training.
Select one:
a.
Analyze
b.
Implement
c.
None of the choices
d.
Develop

Question 37
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Question text
An example of an interactive model is ___________.

Select one:
a.
An announcement posted in the company bulletin board
b.
A performance appraisal form
c.
A manager sending out a notification email
 d.
An interview of a job candidate

Question 38
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Question text
Motivated employees would be seen _________.

Select one:
a.
Giving feedback about their complaints regarding the company
b.
All of the choices
c.
Training a new employee on administrative processes
d.
Posting articles like "How to Treat Employees Better" on social media

Question 39
Correct
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Question text
The transmission model of communication is a linear way of communicating where the message is delivered through a channel.

Select one:
True
False

Question 40
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Question text
Which of the following is an example of motivation?

Select one:
a.
An employee who clocks out at exactly 5pm
b.
All of the choices
c.
An employee who finishes a report before the deadline
d.
An employee who got a poor performance rating

Question 41
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Question text
A person satisfied with his career will be all of the following but one.

Select one:
a.
None of the choices
b.
Exploring career opportunities
c.
Getting a performance rating of at least an average
d.
Accepting a special project on top of his work

Question 42
Correct
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Question text
Turnovers can be costly.

Select one:
True
False

Question 43
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Question text
Employees get motivated when __________.

Select one:
a.
They receive feedback constantly
b.
Their work place is traditional and is not maintained well
c.
All of the choices
d.
Companies lookout for their overall well-being

Question 44
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An organization who looks out for work-life balance will see lesser turnover and be able to minimize costs.

Select one:
True
False

Question 45
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Question text
A project meeting is important in keeping all project members updated. This project is an example of a lateral communication.

Select one:
 True
False

Question 46
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Question text
Motivation is influenced by _____________.

Select one:
a.
All of the choices
b.
An employee who wants to prove he can do the job well
c.
An employee who is well content with his job
d.
An employee who is trying to surpass last year's performance

Question 47
Correct
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 Flag question

Question text
Organizations can minimize dissatisfaction by ensuring growth, innovation in their companies.

Select one:
True
False

Question 48
Correct
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Question text
A blended approach would be __________________.

Select one:
a.
A facilitated classroom training with an OJT
b.
A coaching session with a professional coach
c.
None of the choices
d.
A virtual classroom training

Question 49
Incorrect
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Question text
Training is always the answer to performance issues.

Select one:
True
False

Question 50
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Question text
Which best describes eustress?

Select one:
 a.
An employee who does the work minimally
b.
An employee who keeps on working outside the office
c.
All of the choices
d.
An employee who is challenged to do the work

Question 1
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Question text
Isabella is the President of the company and has been tasked to discuss about the next 5 years to the middle management.
Which communication is best suited?

Select one:
a.
Horizontal communication
b.
Lateral communication
c.
Upward communication
 d.
Downward communication

Question 2
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Which below is a good example of a motivator?

Select one:
a.
Two way organization communication
b.
Stringent policies
c.
None of the choices
d.
Top-down communication

Question 3
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Question text
Organizations will thrive easily even without engaged employees.

Select one:
True
False

Question 4
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Question text
Employees leaving the organization is costly because __________.

Select one:
a.
HR would have to hire a replacement
b.
Employee would have to adjust to his learning curve
c.
All of the choices
d.
Manager would have to train again

Question 5
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Question text
Organizations should invest in ___________ to increase employee engagement.

Select one:
a.
All of the choices
b.
Labor unions
c.
Recruitment and hiring
d.
Training and development

Question 6
Correct
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Question text
Motivation is important in organizations because ____________________.

Select one:
a.
It makes a healthy, balanced and engaged employee
b.
All of the choices
c.
It helps retain people in the organization
d.
It achieves company targets

Question 7
Correct
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The carrot-stick theory says that rewards are enough to keep an employee motivated.
Select one:
True
False

Question 8
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Question text
Employee engagement is seen when________________.

Select one:
a.
An employee is consistently performing at below average
b.
An employee avoids all extra-curricular activities sponsored by the organization
c.
None of the choices
d.
An employee is frequently late coming to work

Question 9
Correct
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 Flag question

Question text
Which of the following would be best suited for learning how to deactivate a bomb?

Select one:
a.
None of the choices
b.
Classroom training
c.
Simulation
d.
Self study

Question 10
Correct
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High turnover rates do not affect a new employee's perception of work sustainability in the organization.
Select one:
True
False

Question 11
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Eustress creates tension and affects a person negatively.

Select one:
True
False

Question 12
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Voluntary turnover can be predicted depending on trends of when resignations spike.
Select one:
True
False

Question 13
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Motivation is _____________.

Select one:
a.
All of the choices
b.
What initiates a person to achieve a goal
c.
A process of inspiring someone
d.
An emotion that pushes someone

Question 14
Incorrect
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Question text
Training answers the need of ___________.

Select one:
a.
Application of policies beneficial for the job
b.
All of the choices
c.
Motivating employees to perform the job better
d.
Understanding new concepts needed in the job

Question 15
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Training is always the answer to performance issues.
Select one:
True
False

Question 16
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Which of the following is not a factor influencing engagement?

Select one:
a.
None of the choices
b.
Relationship with boss
c.
Relationship with colleagues
d.
Compensation

Question 17
Correct
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Organizations should review and innovate their people programs regularly.

Select one:
True
False

Question 18
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If a person with intrinsic motivation is going to a gym, he is most likely to go because ____________.

Select one:
a.
He feels happy after exercising
b.
He will post on social media about his sculpted body
c.
None of the choices
d.
His doctor told him he needs to lose weight

Question 19
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Non-verbal communication is fairly neglected and rightly so as this constitutes a minor role in communicating a message.

Select one:
True
False

Question 20
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___________ is an example of an effect of employee stress.

Select one:
 a.
Increase in arguments
b.
Decrease of illnesses
c.
Increase in attendance
d.
None of the choices

Question 21
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On the job training provides greater retention and learning.

Select one:
True
False

Question 22
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Question text
Organizational commitment is one's contentment of what one's position is in an organization.

Select one:
True
False

Question 23
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It is best to devote 70% of learning hours in ____________________.

Select one:
a.
None of the choices
b.
Coaching sessions
c.
Face to face training
d.
Immersion on the work

Question 24
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An employee survey where employees are asked for feedback about the organization is an example of upward communication.

Select one:
True
False

Question 25
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An extrinsically motivated person would ___________.

Select one:
 a.
Work in the entertainment field wanting to be famous
b.
Work in the hospital because of his calling
c.
Work for a socio-civic organization wanting to reach out
d.
All of the choices

Question 26
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An intrinsically motivated person would _____________.

Select one:
a.
Aim to lose weight to look good in a pantsuit
b.
Aim to get promoted to prove to himself he can do it
c.
All of the choices
d.
Aim to reach sales pitches to get the bonus commission

Question 27
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Job satisfaction is not influenced by ________.

Select one:
a.
A manager who coaches regularly
b.
None of the choices
c.
A manager who talks about what is happening in management meetings
d.
A manager who micro manages

Question 28
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Question text
A manager gives negative feedback regarding the performance of his staff and walks out out of frustration. This is an example
of ___________.

Select one:
a.
Transmission model of communication
b.
Feedback model of communication
c.
Interactive model of communication
d.
Interaction model of communication

Question 29
Correct
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Question text
A classroom training is important for _________________.
Select one:
a.
Reinforcing experiential learning
b.
All of the choices
c.
Teaching how to do job analysis to an HR new employee
d.
Facilitating employee coaching conversations

Question 30
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Employee engagement is the sole concern of the human resources department.

Select one:
True
False

Question 31
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Question text
According to the X-Y Theory, Theory X managers believe that employees are able to contribute without prodding.

Select one:
True
False

Question 32
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High turnover may happen when _______.

Select one:
a.
There are unclear directions from management
b.
All of the choices
c.
There is no review of current tasks and job descriptions
d.
There is too much change in the organization

Question 33
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Question text
An employee who agrees and lives out the company's core values is exhibiting _____________.

Select one:
a.
None of the choices
b.
Organizational Commitment
c.
Job satisfaction
d.
Engagement

Question 34
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Stress can create _________.

Select one:
a.
Shortness of breath
b.
Palpitations
c.
Nightmares
d.
All of the choices

Question 35
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Job satisfaction is an important factor of employee motivation.
Select one:
True
False

Question 36
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Question text
The transmisstion model of communication allows the receiver to give feedback to the sender although not varbally.

Select one:
True
False

Question 37
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Organizations can minimize dissatisfaction by ensuring growth, innovation in their companies.
Select one:
True
False

Question 38
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Extrinsic motivation is ___________.

Select one:
a.
All of the choices
b.
A behavior that is influenced by one's perception
c.
A behavior driven by factors outside of one's self
d.
A behavior driven by one's feeling of pride

Question 39
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Question text
Training tackles _______________.

Select one:
a.
Engaging employees to participate in an outreach program
b.
Improving organizational culture
c.
Assimilation of new concepts for one's current job
d.
All of the choices

Question 40
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Question text
The 70-20-10 method postulates that ______________.
Select one:
a.
70% of learning should be done virtually with an instructor
b.
All of the choices
c.
10% of learning should be done through classroom training
d.
20% of learning should be done through simulations

Question 41
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Question text
Stress can be left unmanaged and will not have any long-term effects on the individual or organization.

Select one:
True
False

Question 42
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Question text
In development, one may look at his __________________ to know which areas he should develop.

Select one:
a.
None of the choices
b.
Career goals
c.
Performance gaps
d.
Learned competencies

Question 43
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Motivated employees would be seen _________.
Select one:
a.
Training a new employee on administrative processes
b.
All of the choices
c.
Giving feedback about their complaints regarding the company
d.
Posting articles like "How to Treat Employees Better" on social media

Question 44
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The _________________ stage allows the practitioner to identify activities that would engage employees in the training.

Select one:
a.
Develop
b.
None of the choices
c.
Implement
 d.
Analyze

Question 45
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Question text
The ___________________ would have stayed in the company for 1.5 years only.

Select one:
a.
Gen Y
b.
Millenials
c.
Baby boomers
d.
Gen X

Question 46
Correct
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Question text
Intrinsic motivation is _____________.

Select one:
a.
A behavior that is driven by an internal gratification of it being done
b.
A behavior that is influenced by environmental factors
c.
A behavior that is rewarded by a prize
d.
All of the choices

Question 47
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Appraisals are a good basis of finding out performance gaps.
Select one:
True
False

Question 48
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Turnovers can be costly.

Select one:
True
False

Question 49
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Question text
A manager confronts an employee regarding an alleged misconduct but wants to avoid conflict so he makes it into a joke to
lighten the situation. What type of communication is not used properly?
Select one:
a.
Informal communication
b.
Non-verbal communication
c.
Verbal communication
d.
Written communication

Question 50
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Question text
Chronic stress should be a concern for an individual and an organization because it is not sustainable.

Select one:
True
False

Question 1
Correct
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Question text
Which of the following is an example of a good way to manage stress?

Select one:
a.
Increase in work deliverables and projects
b.
Constant organizational change
c.
None of the choices
d.
Regular feedback sessions and performance reviews

Question 2
Correct
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Question text
Which of the following scenarios is true?
Select one:
a.
An employee who is not content with his job will not participate in organizational activities.
b.
An employee who is content with his job will participate in some organizational activities.
c.
All of the choices
d.
An employee who is content with his job will participate in all organizational activities.

Question 3
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One must look at performance issues to be able to create training objectives that matter

Select one:
True
False

Question 4
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Job satisfaction is influenced by ____________________.

Select one:
a.
Inclusion in decision making
b.
Autonomy at work
c.
All of the choices
d.
Coaching boss

Question 5
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Motivated employees can __________________.
Select one:
a.
None of the choices
b.
Affect others by spreading their enthusiasm
c.
Create negative gossip in an organization
d.
Not make a dent on anything

Question 6
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An example of a hygiene factor is ___________________.

Select one:
a.
Consultation with regards to how the company should address the challenge
b.
Managerial support in applying the learning
c.
Getting more responsibilities through job expansion
 d.
Recognition for a work well done

Question 7
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A blended approach would be __________________.

Select one:
a.
A coaching session with a professional coach
b.
None of the choices
c.
A facilitated classroom training with an OJT
d.
A virtual classroom training

Question 8
Incorrect
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A manager speaks to his staff through chat. The chat is considered a ____________.

Select one:
a.
Message
b.
Sender
c.
Channel
d.
Receiver

Question 9
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An employee can be satisfied with his work but not be engaged in the organization.
Select one:
True
False

Question 10
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An employee who is distressed with work will ____________.

Select one:
a.
Have long office conversations
b.
None of the choices
c.
Have a conflict with a family member
d.
Have more sick leaves

Question 11
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Question text
Which of the statements below is an example of one's fulfillment of his need to belong?

Select one:
a.
An employee who has conflicts with his co-workers
b.
An employee who found good friend in the company
c.
None of the choices
d.
An employee who befriended everyone in Facebook

Question 12
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Marcos is not happy with the financial internal process of his company as it is tedious but he has ideas on how to improve it.
Which communication is best suited?
Select one:
a.
Upward communication
b.
Horizontal communication
c.
Downward communication
d.
Lateral communication

Question 13
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Written communication may be used in the organization to reach a wider group of audinece and to document what is being
said.

Select one:
True
False

Question 14
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An organization who looks out for work-life balance will see lesser turnover and be able to minimize costs.

Select one:
True
False

Question 15
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Question text
Training employees can __________________.

Select one:
a.
Increase organization bottom line
b.
None of the choices
c.
Not make a dent on anything
d.
Recharge employees and make them get outside of the office

Question 16
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Question text
It is important to implement a 70-20-10 mix of learning because ___________.

Select one:
a.
All of the choices
b.
It is part of the process
c.
It helps one learn and retain new concepts
d.
It is more cost effective for the organization

Question 17
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An employee who sits as his desk and withdraws from social interaction is an indicator that something may be wrong.

Select one:
True
False

Question 18
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Conflict in the workplace can be a source of stress for an employee.

Select one:
True
False

Question 19
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An email is rightly used when it was sent out to the whole organization as a means to give feedback about an individual's
performance.

Select one:
True
False

Question 20
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When one learns from someone else's experience and is motivated to not do the same, he is applying __________________.

Select one:
a.
None of the choices
b.
Modeling
 c.
Common sense
d.
Vicarious learning

Question 21
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Learning can also be done through performance coaching.

Select one:
True
False

Question 22
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Job rotation is an example of ____________.
Select one:
a.
On the job training
b.
Face to face training
c.
All of the choices
d.
Virtual training

Question 23
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Creating a yoga program for employees is costly and is not worth it.

Select one:
True
False

Question 24
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Question text
Stress can affect a person physically, mentally and emotionally.

Select one:
True
False

Question 25
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Question text
An organization suffers from employee stress. It affects _________.

Select one:
a.
Productivity
b.
All of the choices
c.
Motivation
d.
Engagement

Question 26
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Turnover costs can go up as high as ___________.

Select one:
a.
None of the choices
b.
200% of manpower count
c.
100% of bottom line
d.
30% of employee salary

Question 27
Correct
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Question text
Technology has influenced training by making use of ____________________.

Select one:
a.
None of the choices
b.
Use of a learning management system
c.
Facebook as a means to interact with colleagues
d.
Skype that allows for coaching to happen

Question 28
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Question text
Which of the following is an example of motivation?
Select one:
a.
An employee who clocks out at exactly 5pm
b.
An employee who got a poor performance rating
c.
All of the choices
d.
An employee who finishes a report before the deadline

Question 29
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Question text
Which of the following is a factor of low employee engagement?

Select one:
a.
Consistent quarterly management meetings
b.
Someone who answers all questions correctly
c.
Proper change in management programs
 d.
Long processing of promotions

Question 30
Correct
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Motivation is dependent only on one's perception of himself.

Select one:
True
False

Question 31
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When should an external communication be used?

Select one:
 a.
When a manager needs to call out an employee on his work
b.
When an employee is asked to explain his action regarding a project
c.
When the company needs to issue a statement to its investors.
d.
When competition in the external market needs to increase

Question 32
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Chronic stress in not good for an organization because ____________.

Select one:
a.
More people will resign
b.
No training can happen
c.
Management will demand more
d.
Work gets done but grudgingly

Question 33
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An employee who was internally transferred because of his large range of competencies will need to go through
________________.

Select one:
a.
None of the choices
b.
Professional training
c.
Onboarding
d.
Leadership training

Question 34
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Question text
Why is it important to evaluate a training program?

Select one:
a.
All of the choices
b.
To ensure improvement of the training
c.
To see if investment will yield any desired results
d.
To give feedback to the instructor

Question 35
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Which of the following may have the highest job satisfaction score?
Select one:
a.
A supervisor
b.
An executive of the company
c.
A rank and file staff
d.
Cannot be determined

Question 36
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What factor does not necessarily affect employee engagement?

Select one:
a.
Organizational Commitment
b.
Turnover
c.
Motivation
 d.
Job Satisfaction

Question 37
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Question text
Which of the following is an example of training for the 20%?

Select one:
a.
A coaching session
b.
Enrolling in an online course
c.
None of the choices
d.
Going on a field trip

Question 38
Correct
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Question text
When employees see that their organization cares for their total well being, they may stay long in that organization.

Select one:
True
False

Question 39
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Question text
Developing an employee would entail _________________.

Select one:
a.
Looking at his 53-year goal
b.
None of the choices
c.
Digging his past performance gaps
d.
Finding out his current training needs

Question 40
Correct
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The transmission model of communication is a linear way of communicating where the message is delivered through a channel.

Select one:
True
False

Question 41
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Motivation would involve all but one element

Select one:
 a.
High engagement
b.
A person willingly doing more work
c.
A person who increases his performance demerits
d.
High performance

Question 42
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Question text
Organizational commitment will ___________.

Select one:
a.
Work hard to achieve company goals
b.
Have more employees agreeing with the company values
c.
Promote his company to friends who are looking for work
d.
All of the choices

Question 43
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Question text
A good communicator would _________________.

Select one:
a.
Have a poker face to avoid giving out unnecessary information
b.
Always use a loud voice to keep his authority
c.
Leave out important information
d.
Look at the person eye to eye

Question 44
Correct
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Question text
When an employee goes against a company policy, he can be automatically terminated.

Select one:
True
False

Question 45
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Question text
Employees will stay long in an organization even if they have bad relationships because they need the compensation that
comes with their work.

Select one:
True
False

Question 46
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Question text
A manager has the duty to manage the stress of his personnel by properly distributing workload.

Select one:
True
False

Question 47
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Question text
Organizational communication should be used to convey _________________.

Select one:
a.
Priorities that would improve customer service
b.
Individual performance feedback
 c.
Grapevine rumor about retrenchment
d.
Raw discussion of project members

Question 48
Correct
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Question text
An employee's superior told him that if he brings in 115% sales, he will get a 20% bonus commission. This is an example of
what theory?

Select one:
a.
Herzberg Two Factor Theory
b.
All of the choices
c.
Hierarchy of Needs
d.
Carrot and Stick Theory

Question 49
Correct
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Training helps in _____________.

Select one:
a.
All of the choices
b.
Retaining employees to stay long-term
c.
Developing employee skills
d.
Recruiting employees into the organization

Question 50
Correct
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Work relationships are an important factor in keeping an employee engaged.
Select one:
True
False

Question 1
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Question text
Informal conversations such as those that happen in the pantry can be considered as lateral communication.

Select one:
True
False

Question 2
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Question text
Job satisfaction is an important factor of employee motivation.
Select one:
True
False

Question 3
Correct
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Question text
High turnover rates do not affect a new employee's perception of work sustainability in the organization.

Select one:
True
False

Question 4
Correct
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Question text
Organizations should create very stringent policies for their companies to ensure productivity.
Select one:
True
False

Question 5
Correct
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Question text
A classroom training is important for _________________.

Select one:
a.
Facilitating employee coaching conversations
b.
All of the choices
c.
Teaching how to do job analysis to an HR new employee
d.
Reinforcing experiential learning

Question 6
Correct
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 Flag question

Question text
Which is an example of a transmission model of communication

Select one:
a.
A performance appraisal discussion
b.
Town hall meeting presided by the CEO
c.
An interview session with an external candidate
d.
A project meeting about process improvement in HR

Question 7
Correct
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Question text
Technology has influenced training by making use of ____________________.
Select one:
a.
Skype that allows for coaching to happen
b.
None of the choices
c.
Use of a learning management system
d.
Facebook as a means to interact with colleagues

Question 8
Correct
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Question text
Which of the following is an example of a good way to manage stress?

Select one:
a.
Increase in work deliverables and projects
b.
Regular feedback sessions and performance reviews
c.
None of the choices
 d.
Constant organizational change

Question 9
Correct
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Question text
Developing an employee would entail _________________.

Select one:
a.
Finding out his current training needs
b.
Digging his past performance gaps
c.
Looking at his 53-year goal
d.
None of the choices

Question 10
Incorrect
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 Flag question

Question text
An internal memo is normally sent out for which reason?

Select one:
a.
Results of confidential audit
b.
Disclosure to the local stock exchange
c.
Informing employees regarding changes in project head assignments
d.
Greeting all employees about the upcoming holidays

Question 11
Correct
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Question text
If a person with intrinsic motivation is going to a gym, he is most likely to go because ____________.
Select one:
a.
He feels happy after exercising
b.
His doctor told him he needs to lose weight
c.
None of the choices
d.
He will post on social media about his sculpted body

Question 12
Correct
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Question text
Why is it important to manage stress?

Select one:
a.
So more people will be positively influenced
b.
So more people are performing well
c.
So more people will be active
 d.
So more people will agree more

Question 13
Correct
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Question text
An extrinsically motivated person would ___________.

Select one:
a.
All of the choices
b.
Work in the entertainment field wanting to be famous
c.
Work for a socio-civic organization wanting to reach out
d.
Work in the hospital because of his calling

Question 14
Correct
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Question text
The esteem stage in the hierarchy of needs will show _____________.

Select one:
a.
None of the choices
b.
An employee who is friends with everybody in the organization
c.
An employee living from pay check to pay check
d.
An employee making use of his health card

Question 15
Correct
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Question text
Motivation is important in organizations because ____________________.
Select one:
a.
It achieves company targets
b.
All of the choices
c.
It makes a healthy, balanced and engaged employee
d.
It helps retain people in the organization

Question 16
Correct
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Question text
When employees see that their organization cares for their total well being, they may stay long in that organization.

Select one:
True
False

Question 17
Correct
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 Flag question

Question text
An example of an interactive model is ___________.

Select one:
a.
An interview of a job candidate
b.
A manager sending out a notification email
c.
A performance appraisal form
d.
An announcement posted in the company bulletin board

Question 18
Correct
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Question text
Organizations should create programs that motivate employees.
Select one:
True
False

Question 19
Correct
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Question text
What best describes training?

Select one:
a.
Planning, developing, evaluating jobs assigned to an individual
b.
None of the choices
c.
Facilitating skill mastery that can be applied daily
d.
Assessing performance gaps

Question 20
Correct
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Question text
Why is it important to evaluate a training program?

Select one:
a.
To ensure improvement of the training
b.
All of the choices
c.
To give feedback to the instructor
d.
To see if investment will yield any desired results

Question 21
Correct
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Question text
The _________________ stage allows the practitioner to identify activities that would engage employees in the training.
Select one:
a.
Analyze
b.
Develop
c.
None of the choices
d.
Implement

Question 22
Incorrect
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Question text
Organizational commitment can be seen in what situation?

Select one:
a.
A millennial hired for an executive position
b.
None of the choices
c.
A middle manager who says something in all meetings
 d.
An executive who rose from the ranks

Question 23
Correct
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Question text
A low turnover is an indicator of __________.

Select one:
a.
Good job opportunities outside
b.
Good work culture
c.
Good employee motivation
d.
All of the choices

Question 24
Correct
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Question text
Motivation is dependent only on one's perception of himself.

Select one:
True
False

Question 25
Correct
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Question text
A manager gives negative feedback regarding the performance of his staff and walks out out of frustration. This is an example
of ___________.

Select one:
a.
Interaction model of communication
b.
Transmission model of communication
 c.
Feedback model of communication
d.
Interactive model of communication

Question 26
Correct
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Question text
Training and development is a way to ___________.

Select one:
a.
Offer a higher compensation and benefits package
b.
Spend extra budget
c.
All of the choices
d.
Engage and retain employees

Question 27
Correct
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 Flag question

Question text
Organizational commitment is __________________.

Select one:
a.
Someone who was involuntarily separated
b.
Someone who has stayed in the company for 25 years
c.
Someone who was recently onboarded
d.
None of the choices

Question 28
Correct
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Question text
High turnover may happen when _______.
Select one:
a.
All of the choices
b.
There are unclear directions from management
c.
There is no review of current tasks and job descriptions
d.
There is too much change in the organization

Question 29
Correct
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Question text
___________ is an example of an effect of employee stress.

Select one:
a.
Decrease of illnesses
b.
Increase in attendance
c.
None of the choices
 d.
Increase in arguments

Question 30
Correct
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Question text
Training tackles _______________.

Select one:
a.
Engaging employees to participate in an outreach program
b.
Assimilation of new concepts for one's current job
c.
Improving organizational culture
d.
All of the choices

Question 31
Correct
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 Flag question

Question text
Marcos is not happy with the financial internal process of his company as it is tedious but he has ideas on how to improve it.
Which communication is best suited?

Select one:
a.
Upward communication
b.
Downward communication
c.
Lateral communication
d.
Horizontal communication

Question 32
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Question text
Motivation is ________________.
Select one:
a.
Dependent on how much the heart and brain push for something
b.
Self-actualization
c.
None of the choices
d.
Independent of any human factor

Question 33
Correct
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Question text
The carrot method may motivate employees in what way?

Select one:
a.
None of the choices
b.
A 20% increase in sales will be given 20% commission
c.
No merit increase if the company does not achieve its targets
 d.
You can get fired if you don't achieve the target

Question 34
Correct
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Question text
Stress can be left unmanaged and will not have any long-term effects on the individual or organization.

Select one:
True
False

Question 35
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Question text
An employee can be stressed out if he is performing the job of three others.

Select one:
 True
False

Question 36
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Question text
A text message detailing the next steps for the project is an example of a _______________.

Select one:
a.
Verbal communication
b.
Informal communication
c.
Non-verbal communication
d.
Written communication

Question 37
Correct
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Question text
Having an open communication line with one's boss allows an employee to ask for clear directions which will lessen his stress.

Select one:
True
False

Question 38
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Question text
The ADDIE process is ____________.

Select one:
a.
Analyze, Design, Do, Implement, Evaluate
b.
Analyze, Design, Develop, Implement, Evaluate
c.
None of the choices
d.
Analyze, Diagnose, Develop, Implement, Evaluate

Question 39
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Question text
It is the primary responsibility of the ________________ to ensure development.

Select one:
a.
Employee
b.
All of the choices
c.
Vice President
d.
Organization

Question 40
Correct
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 Flag question

Question text
An example of a hygiene factor is ___________________.

Select one:
a.
Getting more responsibilities through job expansion
b.
Managerial support in applying the learning
c.
Consultation with regards to how the company should address the challenge
d.
Recognition for a work well done

Question 41
Correct
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Question text
In development, one may look at his __________________ to know which areas he should develop.
Select one:
a.
Career goals
b.
Performance gaps
c.
None of the choices
d.
Learned competencies

Question 42
Correct
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Question text
Organizational commitment is one's contentment of what one's position is in an organization.

Select one:
True
False

Question 43
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Question text
An employee who is distressed with work will ____________.

Select one:
a.
Have more sick leaves
b.
None of the choices
c.
Have long office conversations
d.
Have a conflict with a family member

Question 44
Correct
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Question text
Organizations do not benefit from stress management.
Select one:
True
False

Question 45
Correct
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Question text
Which of the statements below is an example of one's fulfillment of his need to belong?

Select one:
a.
An employee who has conflicts with his co-workers
b.
None of the choices
c.
An employee who found good friend in the company
d.
An employee who befriended everyone in Facebook

Question 46
Correct
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Question text
When one is stressed, it is possible that he is creating unreal scenarios in his head that could lead to more stress.

Select one:
True
False

Question 47
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Question text
An employee can be satisfied with his work but not be engaged in the organization.

Select one:
True
False

Question 48
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Question text
Motivated employees would be seen _________.

Select one:
a.
Giving feedback about their complaints regarding the company
b.
All of the choices
c.
Posting articles like "How to Treat Employees Better" on social media
d.
Training a new employee on administrative processes

Question 49
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Question text
Which of the following is a factor of high employee engagement?
Select one:
a.
All of the choices
b.
A safe learning environment
c.
Fast recruitment turnaround time
d.
Having a lot of acquaintances in the organization

Question 50
Correct
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Question text
A law that disallows managers to contact their staff after work hours is helping manage stress.

Select one:
True
False

Question 1
Correct
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Question text
In the hierarchy of needs, Herzberg says that one must satisfy one level before moving on to the next.

Select one:
True
False

Question 2
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Question text
A way to manage employee stress is by ____________.

Select one:
a.
Reviewing the work distribution
b.
Encourage forming friendships in the department
c.
Providing zumba lessons after office
d.
All of the choices

Question 3
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Question text
Organizations can minimize opportunity costs by allowing their employees to undergo training.

Select one:
True
False

Question 4
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Question text
The transmission model of communication is a linear way of communicating where the message is delivered through a channel.

Select one:
 True
False

Question 5
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Question text
Motivation is influenced by _____________.

Select one:
a.
All of the choices
b.
An employee who is trying to surpass last year's performance
c.
An employee who wants to prove he can do the job well
d.
An employee who is well content with his job

Question 6
Correct
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 Flag question

Question text
Motivation is important to an organization. Which is not true of the following statements?

Select one:
a.
Job satisfaction is a factor in motivation
b.
All of the choices
c.
Motivated employees produce more results
d.
Intrinsic motivation is applicable to high potential employees only

Question 7
Correct
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Question text
Organizations should review and innovate their people programs regularly.
Select one:
True
False

Question 8
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Question text
An intrinsically motivated person would _____________.

Select one:
a.
Aim to get promoted to prove to himself he can do it
b.
All of the choices
c.
Aim to reach sales pitches to get the bonus commission
d.
Aim to lose weight to look good in a pantsuit

Question 9
Correct
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Question text
An employee survey is normally employed to gauge the climate of the organization. Results of the said survey are used by
management to _________________.

Select one:
a.
Continue organizational improvement based on employee opinions
b.
Continue studying how organizations evolve
c.
Continue organizational change based on board of directors direction
d.
Identify those who say something against the company

Question 10
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Question text
An organization suffers from employee stress. It affects _________.
Select one:
a.
Engagement
b.
Productivity
c.
All of the choices
d.
Motivation

Question 11
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Question text
An employee can be satisfied with his work but not be engaged in the organization.

Select one:
True
False

Question 12
Correct
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 Flag question

Question text
The carrot-stick theory posits that ____________.

Select one:
a.
A knowledge of a reward motivates a person to perform
b.
Satisfying a person's safety needs will allow him to perform better
c.
Tough managers are able to make employees perform
d.
All of the choices

Question 13
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Question text
If a person with intrinsic motivation is going to a gym, he is most likely to go because ____________.
Select one:
a.
His doctor told him he needs to lose weight
b.
He will post on social media about his sculpted body
c.
He feels happy after exercising
d.
None of the choices

Question 14
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Question text
A factor of employee distraction at work is ___________.

Select one:
a.
None of the choices
b.
A conflict with his spouse last night
c.
Feedback session he is going to have with his manager
 d.
The management meeting regarding company performance

Question 15
Correct
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Employees will stay long in an organization even if they have bad relationships because they need the compensation that
comes with their work.

Select one:
True
False

Question 16
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When should an external communication be used?

Select one:
 a.
When the company needs to issue a statement to its investors.
b.
When an employee is asked to explain his action regarding a project
c.
When competition in the external market needs to increase
d.
When a manager needs to call out an employee on his work

Question 17
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Question text
How does motivation affect performance?

Select one:
a.
One will not need recognition for a job well done because it is boastful
b.
Work is a contribution to the nation's growth and can be done for free
c.
One will not go to work if he has conflict with his superior
d.
None of the choices

Question 18
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Question text
One must look at performance issues to be able to create training objectives that matter

Select one:
True
False

Question 19
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Question text
Informal conversations such as those that happen in the pantry can be considered as lateral communication.

Select one:
True
 False

Question 20
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Question text
Organizations should create very stringent policies for their companies to ensure productivity.

Select one:
True
False

Question 21
Correct
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Question text
An example of a hygiene factor is ___________________.

Select one:
a.
Recognition for a work well done
b.
Getting more responsibilities through job expansion
c.
Consultation with regards to how the company should address the challenge
d.
Managerial support in applying the learning

Question 22
Correct
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Question text
Motivation is dependent only on one's perception of himself.

Select one:
True
False

Question 23
Correct
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 Flag question

Question text
It is best to devote 70% of learning hours in ____________________.

Select one:
a.
Face to face training
b.
Coaching sessions
c.
Immersion on the work
d.
None of the choices

Question 24
Correct
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Question text
Employees are engaged when ______________.
Select one:
a.
They post articles on their Facebook account like "How a Company Should Take Care of Employees"
b.
They listen and talk about what is heard in the grapevine
c.
None of the choices
d.
They attend a fundraising run sponsored by the company

Question 25
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Question text
The transmisstion model of communication allows the receiver to give feedback to the sender although not varbally.

Select one:
True
False

Question 26
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Question text
The ___________________ would have stayed in the company for 1.5 years only.

Select one:
a.
Gen X
b.
Baby boomers
c.
Millenials
d.
Gen Y

Question 27
Correct
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Question text
A blended approach would consist of all of the following but one?
Select one:
a.
A coaching session with a professional coach

b.
Enrolment to an online course with a project
c.
All of the choices
d.
Pursuing a graduate degree with a practicum

Question 28
Correct
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Question text
Training is always obtained from a professor or a teacher.

Select one:
True
False

Question 29
Correct
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Question text
Stress can be left unmanaged and will not have any long-term effects on the individual or organization.

Select one:
True
False

Question 30
Correct
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Question text
Employee engagement is the sole concern of the human resources department.

Select one:
True
False

Question 31
Correct
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Question text
A conflict at home can be a source of stress for an employee and may reduce his productivity.

Select one:
True
False

Question 32
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Question text
Which of the following may have the highest job satisfaction score?

Select one:
a.
A supervisor
b.
A rank and file staff
c.
An executive of the company
d.
Cannot be determined

Question 33
Correct
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Question text
Job satisfaction is influenced by ____________________.

Select one:
a.
All of the choices
b.
Coaching boss
c.
Autonomy at work
d.
Inclusion in decision making

Question 34
Correct
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Question text
Motivation is an underlying factor in keeping employees engaged.

Select one:
True
False

Question 35
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Question text
Conflict in the workplace can be a source of stress for an employee.

Select one:
True
False

Question 36
Correct
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 Flag question

Question text
Training and development is a way to ___________.

Select one:
a.
Engage and retain employees
b.
Spend extra budget
c.
Offer a higher compensation and benefits package
d.
All of the choices

Question 37
Correct
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Question text
A carpenter may find project costing stressful because this is not his primary skill.
Select one:
True
False

Question 38
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Question text
Stress can affect a person physically, mentally and emotionally.

Select one:
True
False

Question 39
Correct
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Question text
Extrinsic motivation is ___________.
Select one:
a.
A behavior driven by one's feeling of pride
b.
A behavior that is influenced by one's perception
c.
A behavior driven by factors outside of one's self
d.
All of the choices

Question 40
Correct
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Question text
A law that disallows managers to contact their staff after work hours is helping manage stress.

Select one:
True
False

Question 41
Correct
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 Flag question

Question text
A manager confronts an employee regarding an alleged misconduct but wants to avoid conflict so he makes it into a joke to
lighten the situation. What type of communication is not used properly?

Select one:
a.
Written communication
b.
Informal communication
c.
Verbal communication
d.
Non-verbal communication

Question 42
Correct
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Question text
On the job training provides greater retention and learning.
Select one:
True
False

Question 43
Correct
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Question text
Which of the statements below is an example of one's fulfillment of his need to belong?

Select one:
a.
An employee who has conflicts with his co-workers
b.
An employee who found good friend in the company
c.
An employee who befriended everyone in Facebook
d.
None of the choices

Question 44
Correct
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 Flag question

Question text
Employees get motivated when __________.

Select one:
a.
Companies lookout for their overall well-being
b.
Their work place is traditional and is not maintained well
c.
All of the choices
d.
They receive feedback constantly

Question 45
Correct
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Question text
A receiver is more receptive to feedback when _________________.
Select one:
a.
It is conveyed as a joke to avoid conflict
b.
It is immediately called out
c.
It is never given to him directly
d.
Feedback is objective supported by a specific occurrence of the feedback

Question 46
Correct
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Question text
Turnovers can be costly.

Select one:
True
False

Question 47
Correct
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 Flag question

Question text
What best describes training?

Select one:
a.
Planning, developing, evaluating jobs assigned to an individual
b.
Assessing performance gaps
c.
Facilitating skill mastery that can be applied daily
d.
None of the choices

Question 48
Correct
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Question text
The 70-20-10 method postulates that ______________.
Select one:
a.
70% of learning should be done virtually with an instructor
b.
20% of learning should be done through simulations
c.
10% of learning should be done through classroom training
d.
All of the choices

Question 49
Correct
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Question text
Employees leaving the organization is costly because __________.

Select one:
a.
All of the choices
b.
HR would have to hire a replacement
c.
Employee would have to adjust to his learning curve
 d.
Manager would have to train again

Question 50
Incorrect
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Question text
Motivated employees can __________________.

Select one:
a.
None of the choices
b.
Affect others by spreading their enthusiasm
c.
Not make a dent on anything
d.
Create negative gossip in an organization

Question 1
Incorrect
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 Flag question

Question text
Isabella is the President of the company and has been tasked to discuss about the next 5 years to the middle management.
Which communication is best suited?

Select one:
a.
Upward communication
b.
Downward communication
c.
Horizontal communication
d.
Lateral communication

Question 2
Correct
Mark 1.00 out of 1.00

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Question text
How does motivation affect performance?
Select one:
a.
None of the choices
b.
Work is a contribution to the nation's growth and can be done for free
c.
One will not need recognition for a job well done because it is boastful
d.
One will not go to work if he has conflict with his superior

Question 3
Correct
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Question text
A carpenter may find project costing stressful because this is not his primary skill.

Select one:
True
False

Question 4
Correct
Mark 1.00 out of 1.00
 Flag question

Question text
A law that disallows managers to contact their staff after work hours is helping manage stress.

Select one:
True
False

Question 5
Correct
Mark 1.00 out of 1.00

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Question text
A blended approach would consist of all of the following but one?

Select one:
a.
A coaching session with a professional coach

b.
Pursuing a graduate degree with a practicum
c.
All of the choices
d.
Enrolment to an online course with a project

Question 6
Correct
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Question text
Organizations should invest in ___________ to increase employee engagement.

Select one:
a.
Recruitment and hiring
b.
Training and development
c.
Labor unions
d.
All of the choices

Question 7
Correct
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Question text
A high attrition rate would _______.

Select one:
a.
Make promotions happen more often
b.
All of the choices
c.
Make the employees take on more work
d.
Make the organization lean and mean

Question 8
Correct
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Question text
Why is it important to manage stress?
Select one:
a.
So more people are performing well
b.
So more people will be active
c.
So more people will agree more
d.
So more people will be positively influenced

Question 9
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Question text
The esteem stage in the hierarchy of needs will show _____________.

Select one:
a.
An employee making use of his health card
b.
An employee who is friends with everybody in the organization
c.
None of the choices
 d.
An employee living from pay check to pay check

Question 10
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Question text
Organizational communication should be used to convey _________________.

Select one:
a.
Priorities that would improve customer service
b.
Grapevine rumor about retrenchment
c.
Raw discussion of project members
d.
Individual performance feedback

Question 11
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 Flag question

Question text
During evaluation, one may evaluate any but one of the following ___________________.

Select one:
a.
Managerial support in applying the learning
b.
Knowledge obtained by employees
c.
Return of investment of the training
d.
Employee perception of the program

Question 12
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Question text
An employee's superior told him that if he brings in 115% sales, he will get a 20% bonus commission. This is an example of
what theory?
Select one:
a.
Herzberg Two Factor Theory
b.
Hierarchy of Needs
c.
All of the choices
d.
Carrot and Stick Theory

Question 13
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Question text
Written communication may be used in the organization to reach a wider group of audinece and to document what is being
said.

Select one:
True
False

Question 14
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 Flag question

Question text
An employee who agrees and lives out the company's core values is exhibiting _____________.

Select one:
a.
Job satisfaction
b.
Organizational Commitment
c.
None of the choices
d.
Engagement

Question 15
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Employees get motivated when __________.
Select one:
a.
Companies lookout for their overall well-being
b.
All of the choices
c.
Their work place is traditional and is not maintained well
d.
They receive feedback constantly

Question 16
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Question text
Stress can sometimes be good.

Select one:
True
False

Question 17
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 Flag question

Question text
An extrinsically motivated person would ___________.

Select one:
a.
Work for a socio-civic organization wanting to reach out
b.
Work in the entertainment field wanting to be famous
c.
All of the choices
d.
Work in the hospital because of his calling

Question 18
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Question text
Turnover costs can go up as high as ___________.
Select one:
a.
None of the choices
b.
100% of bottom line
c.
30% of employee salary
d.
200% of manpower count

Question 19
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Question text
The transmission model of communication is a linear way of communicating where the message is delivered through a channel.

Select one:
True
False

Question 20
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 Flag question

Question text
Having nausea before going to work is an example of an emotional side effect of stress.

Select one:
True
False

Question 21
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Question text
Developing an employee would entail _________________.

Select one:
a.
None of the choices
b.
Finding out his current training needs
c.
Looking at his 53-year goal
d.
Digging his past performance gaps

Question 22
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Question text
Turnovers can be costly.

Select one:
True
False

Question 23
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Question text
High turnover may happen when _______.

Select one:
 a.
There is too much change in the organization
b.
There is no review of current tasks and job descriptions
c.
All of the choices
d.
There are unclear directions from management

Question 24
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Question text
The interaction model of communication allows for feedback to happen which may result to greater clarity.

Select one:
True
False

Question 25
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 Flag question

Question text
The carrot method may motivate employees in what way?

Select one:
a.
You can get fired if you don't achieve the target
b.
A 20% increase in sales will be given 20% commission
c.
None of the choices
d.
No merit increase if the company does not achieve its targets

Question 26
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Organizational commitment is one's contentment of what one's position is in an organization.
Select one:
True
False

Question 27
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Question text
Organizations can minimize dissatisfaction by ensuring growth, innovation in their companies.

Select one:
True
False

Question 28
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Question text
Organizational commitment is __________________.
Select one:
a.
Someone who was recently onboarded
b.
None of the choices
c.
Someone who has stayed in the company for 25 years
d.
Someone who was involuntarily separated

Question 29
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Question text
Extrinsic motivation is ___________.

Select one:
a.
All of the choices
b.
A behavior that is influenced by one's perception
c.
A behavior driven by factors outside of one's self
 d.
A behavior driven by one's feeling of pride

Question 30
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Question text
It is important to combine different training methods because ________________.

Select one:
a.
None of the choices
b.
People might get burned out
c.
It helps achieve the 70-20-10 principle
d.
It is part of the process

Question 31
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Question text
Which of the statements below is an example of one's fulfillment of his need to belong?

Select one:
a.
An employee who has conflicts with his co-workers
b.
An employee who befriended everyone in Facebook
c.
An employee who found good friend in the company
d.
None of the choices

Question 32
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Motivation would involve all but one element
Select one:
a.
High performance
b.
A person willingly doing more work
c.
High engagement
d.
A person who increases his performance demerits

Question 33
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Question text
Marcos is not happy with the financial internal process of his company as it is tedious but he has ideas on how to improve it.
Which communication is best suited?

Select one:
a.
Downward communication
b.
Horizontal communication
c.
Upward communication
d.
Lateral communication

Question 34
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Question text
An example of a hygiene factor is ___________________.

Select one:
a.
Recognition for a work well done
b.
Managerial support in applying the learning
c.
Consultation with regards to how the company should address the challenge
d.
Getting more responsibilities through job expansion

Question 35
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Question text
A manager speaks to his staff through chat. The chat is considered a ____________.

Select one:
a.
Channel
b.
Receiver
c.
Message
d.
Sender

Question 36
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Question text
The transmisstion model of communication allows the receiver to give feedback to the sender although not varbally.
Select one:
True
False

Question 37
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Question text
When one is stressed, it is possible that he is creating unreal scenarios in his head that could lead to more stress.

Select one:
True
False

Question 38
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Question text
Eustress creates tension and affects a person negatively.
Select one:
True
False

Question 39
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Question text
Which is an example of a transmission model of communication

Select one:
a.
Town hall meeting presided by the CEO
b.
A project meeting about process improvement in HR
c.
A performance appraisal discussion
d.
An interview session with an external candidate

Question 40
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Question text
Organizations should create programs that motivate employees.

Select one:
True
False

Question 41
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Question text
Fe is working with the payables team as a tax consultant. Jo,the lead for the payables team has asked Fe to find out if their tax
computations are correct. Which communication is best suited?

Select one:
a.
Lateral communication
b.
Horizontal communication
 c.
Downward communication
d.
Upward communication

Question 42
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Question text
Employee engagement programs should focus most on ____________.

Select one:
a.
All of the choices
b.
Benchmarking salaries to ensure competitiveness
c.
Leadership trainings for superiors to ensure good coaching
d.
Wellness activities for work-life balance

Question 43
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Question text
An example of a demotivated employee is ____________.

Select one:
a.
Someone who is seen participating in outreach projects
b.
Someone who talks about his boss negatively
c.
Someone who is leading the office choir
d.
All of the choices

Question 44
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Organizational commitment will ___________.
Select one:
a.
Promote his company to friends who are looking for work
b.
All of the choices
c.
Work hard to achieve company goals
d.
Have more employees agreeing with the company values

Question 45
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Question text
A conflict at home can be a source of stress for an employee and may reduce his productivity.

Select one:
True
False

Question 46
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Question text
An employee who is distressed with work will ____________.

Select one:
a.
None of the choices
b.
Have a conflict with a family member
c.
Have more sick leaves
d.
Have long office conversations

Question 47
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Someone who is extrinsically motivated would _____________.
Select one:
a.
Look for a high paying job
b.
Would always want to be challenged at work
c.
Have a high sense of achievement
d.
None of the choices

Question 48
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It is the primary responsibility of the ________________ to ensure development.

Select one:
a.
All of the choices
b.
Employee
c.
Vice President
 d.
Organization

Question 49
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Question text
Technology has influenced training by making use of ____________________.

Select one:
a.
Use of a learning management system
b.
None of the choices
c.
Skype that allows for coaching to happen
d.
Facebook as a means to interact with colleagues

Question 50
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Question text
What factor does not necessarily affect employee engagement?

Select one:
a.
Organizational Commitment
b.
Turnover
c.
Motivation
d.
Job Satisfaction