S U S T A I N A B I L I T Y R E P O R T 2 0 20

INSIDE THIS REPORT

01 ABOUT THIS REPORT 09 FINANCIAL CAPITAL

Reporting Scope and Boundary Financial Capital 18
Reporting Framework and Guidelines
Feedback
10 HUMAN CAPITAL
Corporate Governance and 20
MESSAGE FROM Transparency
02 THE CEO Occupational Safety and Health 22
Talent Management 25
Message from the CEO 2

03 VALUE WE CREATE 11 MANUFACTURED

Value Creation Model and 4
CAPITAL
the Capitals Green Design 32

SUSTAINABILITY INTELLECTUAL
04 HIGHLIGHTS
12 CAPITAL
Sustainability Milestones 6 Innovation 35
Sustainability Key Performance 7
Data
NATURAL
Awards and Accolades 8
13 CAPITAL
OUR COMMITMENT Environmental Stewardship 37
05 TO SUSTAINABILITY
United Nations Sustainable 9 SOCIAL AND
Development Goals
14 RELATIONSHIP
Quality, Environment, Health, 11
Safety and Sustainability Policy
CAPITAL
Customer Experience and Brand 42
Reputation
SUSTAINABILITY
06 GOVERNANCE
Compliance 45
Supply Chain Management 46
Sustainability Governance 12 Community Development 47

07 STAKEHOLDER 15 CONCLUSION
ENGAGEMENT Conclusion 49
Stakeholder Engagement 13

16 GRI CONTENT INDEX

GRI Content Index 50
MATERIAL
08 SUSTAINABILITY
MATTERS
Materiality Assessment 15
Materiality Matrix 15
Mapping Material Sustainability 16
Matters
 Eco Grandeur in Selangor Eco Botanic in Johor

ABOUT THIS REPORT

As one of Malaysia’s leading property developers,

Eco World Development Group Berhad (“the Group” or
“EcoWorld Malaysia”) understands our responsibility
in promoting sustainability across our operations
and practices. This sustainability report covers the
Group’s strategies, initiatives, and performance on
environmental, social and governance (“ESG”) issues
for the reporting period from 1 November 2019 to
31 October 2020.

Reporting Scope and Boundary

The contents of this report disclose the sustainability

performance of EcoWorld Malaysia’s operations at
its headquarters in Setia Alam, Selangor, and
its development projects, Eco Botanic in Johor,
Eco Grandeur in Selangor, and we are expanding our
scope this year to include Eco Horizon in Penang. Eco Horizon in Penang

Reporting Framework and Guidelines Feedback

This report has been prepared in accordance with the We value feedback and consider it an opportunity to
Main Market Listing Requirements of Bursa Malaysia identify areas for improvement. If you have feedback on
Securities Berhad (“Bursa Securities”) and with reference this report, please direct it to corp@ecoworld.my.
to the Sustainability Reporting Guide (2nd Edition)
issued by Bursa Securities. To ensure transparency and
comparability, we have also aligned this statement to
the reporting standards of the Global Reporting Initiative
(“GRI”).

We aspire to improve our sustainability disclosures and

to present meaningful information in a balanced and
transparent manner. As part of our efforts to evolve our
reporting practice, we have incorporated elements of
Integrated Reporting (“IR”) in this report.
2 ECO WORLD DEVELOPMENT GROUP BERHAD 02 02 02 02 02

SUSTAINABILITY REPORT 2020 Message from the CEO

MESSAGE FROM THE CEO

Dear Stakeholders,

We are pleased to present EcoWorld Malaysia’s third standalone

Sustainability Report in which we demonstrate our commitment to
inculcating a culture of sustainability throughout our value chain.
Throughout this report, we highlight the strides we have made towards
achieving sustainable development.

EcoWorld’s new “duduk” brand was launched

this year to provide 1,000 sq. ft. homes for Malaysia’s
middle-income group.

This year has been a challenging one as the impact of the COVID-19
pandemic spread rapidly and forced businesses around the world
to innovate and undertake new approaches to operate.
Businesses have had to adapt to working under conditions of
the ‘new normal’. We established our own guidebook based on
the recommendations by the World Health Organisation (WHO),
Ministry of Health and other relevant health authorities to safeguard
the health of our employees, customers and communities.
The eGuidebook describes the standard operating procedures
(“SOPs”) for employees to observe upon returning to office.

By playing our part in combatting the spread of the virus,

process digitalisation has become crucial in supporting business
growth during a period of economic turmoil. Not only
has this rapid digitalisation process helped curb the
pandemic, it has also provided us new innovative and
convenient manners in which we engage our stakeholders.
We turned to social media to regularly disseminate information
to our stakeholders, as well as provide an accessible channel for
people to contact us. Additionally, home buyers no longer need
to be physically present at our premises to sign sale and purchase
agreements as this can be done virtually.

Furthermore, to cope with the economic instability resulting from the

pandemic, EcoWorld’s new “duduk” brand was launched this year
to provide 1,000 sq. ft. homes for Malaysia’s middle-income group.
By launching “duduk”, we aim to increase homeownership among
those in the middle-income bracket by providing modern homes with
practical designs, meeting the need for homes below the RM500,000
price tag.
DATO’ CHANG KHIM WAH As we progress on our sustainability journey, we continue
Chairman of Sustainability Committee and
to identify areas where we can make a positive impact.
Chief Executive Officer
In FY2017, we adopted six of the 17 United Nations
Sustainable Development Goals (“UNSDGs”), demonstrating our
contribution towards alleviating ESG issues where we operate.
This year, we adopted two additional UNSDGs: Goal 13 (Climate
Action) and Goal 16 (Peace, Justice and Strong Institutions).
 02 02 02 02 02 02 02 02 02 02 02 3

Progress will demand commitment,

patience, investment and constant
action. Our key performance
indicators (“KPIs”) demonstrate the
Group’s accountability in building
and strengthening our sustainability
performance. We are proud to have
achieved five out of six KPIs set out
for this year.

This year our disclosures are

reported according to the six
Capitals (i.e. Financial, Manufactured,
Human, Intellectual, Natural and
Social & Relationship) that define
our business, as prescribed by the Eco Sanctuary, Selangor

International Integrated Reporting

Council framework. These financial the policy to the team, we conducted supporting the local communities
and non-financial capital inputs allow an e-learning course which all in which we operate through
us to create value for our stakeholders. employees have completed. the Students Aid Programme,
We acknowledge that our success supporting the education needs of
as a sustainable business is reliant EcoWorld Malaysia’s success is 3,000 students this year. In addition
on all these Capitals, not just the driven by a committed workforce. to this, the Foundation has also
financial capital. We provide opportunities to provided assistance to the Orang Asli
encourage employee career community by improving access to
We strive to strengthen our position growth and personal development. education for their children.
in the industry by delivering quality To stress on the importance of
and distinct development projects by a healthy work-life balance, The Group’s commitment to
incorporating green features which we conduct a series of programmes sustainability is a continuous effort.
are beneficial to the community as covering mental and physical health. While we have made great strides
well as to the environment. In doing We also nurture the talents of our in our sustainability journey this
so, we incorporate sustainability team through training and empower year, we strive to enhance our
in our execution to adapt to the them to achieve their highest performance by reviewing our
ever-changing social, environmental potential. initiatives across our operations
and economic conditions. It is indeed and identifying new areas for
heartening to see that our efforts have With increasing awareness on improvement. It is our aspiration
been recognised with our inclusion in the impacts of climate change, to grow our reputation and deliver
the FTSE4Good Bursa Malaysia Index EcoWorld Malaysia is determined long-term value to our stakeholders
in December 2020. We truly appreciate to be a part of the solution. as we create tomorrow and beyond.
this recognition which will spur us on to With the adoption of UNSDG 13:
double our efforts towards achieving Climate Action, our aim is to reduce As sustainability evolves so do we.
sustainable development. our carbon footprint by monitoring While the challenges ahead are
and identifying significant sources undeniable, the efforts of our
Our business is built on strong of greenhouse gas emissions. employees and leadership team
corporate governance which upholds As a sustainable property developer, inspire confidence in our long-term
integrity. This year, we established we are committed to minimising success. With the trust and support
our Anti-Bribery and Anti-Corruption our impacts to safeguard a healthy of our investors and stakeholders
Policy in line with Section 17A of the environment for future generations. amid challenging times, we are
Malaysian Anti-Corruption Commission encouraged to continue to move
Act 2009 which was enforced in June We recognise that sustainable forward and seize opportunities as
2020. The ABC Policy reinforces our development of the business we build a more sustainable future.
zero tolerance stance on bribery and occurs when our communities
corruption and describes the proper develop alongside us. The Eco
conduct to avoid it. To communicate World Foundation has continued Thank you.
4 ECO WORLD DEVELOPMENT GROUP BERHAD 03 02 02 02

SUSTAINABILITY REPORT 2020 Value We Create

VALUE WE CREATE

Value Creation Model and THE SIX CAPITALS

INPUTS

Financial Capital Propelled by our Directed by our

• Revenue VISION MISSION
• Shareholder investment Creating Tomorrow & Beyond

Manufactured Capital Strategic Focus

• Landbanks
• Technology Governance

Risk Management

Material Matters
Human Capital
• Employees and sub-contractors
• Occupational safety and Strategically-located developments and successful planning
health measures We acquire land and build properties in strategic locations that enable us
to attract and satisfy customers.
• Training programmes

Exceptional designs
Using our in-depth industry knowledge, we strive to design and develop
innovative homes of the future that resonate with customer expectations.
Intellectual Capital
• Placemaking

Efficient and innovative construction

We construct homes using sustainable procurement practices, industry
best practices and by ensuring the highest standards of health and safety
at construction sites.
Natural Capital
• Energy
• Materials
Sales and marketing
We continuously develop prolific marketing techniques to improve brand
reputation and recognition as well as deliver sustainable sales results.

Social & Relationship Capital

Market-leading customer service
• Government engagement
We uphold high levels of customer service at all stages of development to
• Joint venture partnerships safeguard customer satisfaction and brand reputation.
• Homeowner engagement
• Community relations
• Supply chain partnerships
Strategic Focus

Governance

Risk Management

Material Matters
 02 02 02 02 02 02 02 02 02 02 02 5

VALUE GENERATED

Financial stability Exceptional

and company properties and Financial Capital
longevity designs We generate and strategically utilise our financial resources
to develop our business and achieve optimal value.
Talent retention Distinguished
and attraction developments

Reduced carbon Customer loyalty

footprint and and enhanced Manufactured Capital
environmental brand reputation We use our landbanks of 8,325.3 acres and properties to
impacts stimulate long-term growth.

VALUE GENERATED
FOR STAKEHOLDERS Intellectual Capital
Our distinctive brand image and reputation is built on our
Employees knowledge and expertise in the industry, driven by our
We provide our employees with career innovative solutions in property development.
development opportunities that allow them
to advance in their careers and achieve their
aspirations. We also create a conducive work
environment that retains and attracts individuals
to join our workforce.
Natural Capital
Customers We are committed to optimising our use of natural
We provide homes as a long-term investment resources such as water, energy, and raw materials when
for customers. Our exceptional customer service
developing our properties, to be efficient and minimise
is also available post-sale for further assistance,
if required. negative environmental impacts.

Investors
As the Group continues to grow in size and
recognition, we continue to deliver sustainable
net profit and ensure financial discipline is being
Human Capital
practised throughout the company.
We prioritise our employees and strive to foster a
Regulatory Agencies and Statutory Bodies conducive work environment where they can enhance
As a conscientious property developer, we comply their knowledge, skills, competencies and experience,
with applicable legislation and minimise our to give us a competitive edge in the property
impacts on the public.
development industry.
Vendors/Suppliers/Contractors
Our vendors/suppliers/contractors provide us
with the materials that allow us to deliver
quality products in a timely manner. In return,
we provide them with financial stability through Social and Relationship Capital
the repurchasing of goods and services. As a responsible property developer, we maintain
strong relationships with our key stakeholders including
Non-Governmental Organisations
We donate our resources and time to improve the customers, investors, regulators, contractors, suppliers,
livelihoods of our communities and to provide for employees, media, etc.
individuals and communities in need.
6 ECO WORLD DEVELOPMENT GROUP BERHAD 04 02 02

SUSTAINABILITY REPORT 2020 Sustainability Highlights

SUSTAINABILITY HIGHLIGHTS

SUSTAINABILITY MILESTONES

Since our inaugural sustainability statement in 2017, the Group has achieved considerable progress in its sustainability
journey. Throughout the years, we have progressively implemented initiatives to incorporate ESG issues into our strategy
to ensure that our projects address immediate and long-term concerns, embodying what it means to be sustainable.

• Adopted two additional UNSDGs:

13 (Climate Action) and 16
2020
(Peace, Justice and Strong
Institutions)
• Introduced six Capitals

• Introduced sustainability KPIs

• Engaged stakeholders to review
2019 and confirm 12 material matters

• Published first standalone

sustainability report 2018
• Established Sustainability Policy and
Guidelines
• Introduced the Green Realisation Plan
• Reported in line with GRI Standards

2017

• Produced inaugural sustainability

statement in the Annual Report
• Conducted materiality assessment and
identified 12 material matters
• Adopted six UNSDGs
 02 02 02 02 02 02 02 02 02 02 02 7

SUSTAINABILITY KEY PERFORMANCE DATA

KPIs help to keep track of our progress towards goals and targets that we have set. In FY2019, we set eight KPIs
to monitor our sustainability performance, achieving six out of the eight. Due to the impacts of COVID-19, we have
revised our KPIs and their targets accordingly based on the conditions of the ‘new normal’. Our KPI for community
development has been put on hold as we are unable to conduct programmes face-to-face during the pandemic.

For this year we successfully achieved five out of six viable KPIs.

Key Performance Achievement in Achievement in

Target
Indicator FY2019 FY2020

Green Design, Energy and Habitat Conservation

Green building Obtain a minimum ‘Certified’ In progress As there were no new projects,
certification rating from any Green Building Eco Grandeur obtained there are no updates to this
Certification for all existing and Provisional Building and KPI in 2020
new developments projects Construction Authority (BCA)
Green Mark certification in
April 2019

Accessibility for Electric Install at least one electric In progress In progress

Vehicles vehicle charging station at 72% of sales galleries and 80% of sales galleries and
every EcoWorld Malaysia sales clubhouses installed at least clubhouses installed at least
gallery or clubhouse one electric vehicle charging one electric vehicle charging
station station

* New electric vehicle charging

station installed at Eco
Palladium (Eco Spring)

Providing open Provide at least 15% of total Target achieved at 24% of Target achieved at 27% of
spaces and natural development area for open development area for open development area for open
environment spaces1 spaces spaces

Growing valuable and Plant at least 20% edible Target achieved at 23.2% for Target achieved at 23% for
quality foliage fruit trees of the overall tree edible fruit trees and 30.5% edible fruit trees and 30% for
coverage and 30% edible for edible shrubs edible shrubs
shrubs of the overall shrubbery
planned for each development

Talent Attraction and Retention

Employee turnover Staff Attrition Rate at 12% Target achieved at 10.8% staff Achieved with attrition rate at
attrition rate 8.7%
Employee satisfaction People Heartbeat Survey Target achieved at score of Achieved with a score of
overall engagement score at 89% 88.6%
85%

Training and Development

Opportunities for 81.6% of staff to attend Target achieved with 99.3% of Achieved with 99.3% of
employee training training staff attending training staff attending training

Community Development

Contributing to the 6 hours of Corporate Social Target achieved with 9 Target frozen in FY2020 due
local community Responsibility activities per hours of Corporate Social to COVID-19 outbreak
employee (applicable to Responsibility activities per
employees attached to the employee
Group and Business Units’
support units)
1
Open spaces include all non-built-up areas across our project sites, including bike parks, back lanes and gardens.
8 ECO WORLD DEVELOPMENT GROUP BERHAD 04 02 02

SUSTAINABILITY REPORT 2020 Sustainability Highlights

SUSTAINABILITY HIGHLIGHTS

Awards and Accolades

The Group has earned a number of awards and recognitions that reflect our commitment to sustainability and delivering
excellence.

EdgeProp Malaysia’s Best

Managed & Sustainable Property
Awards 2020

Malaysia’s Outstanding Affordable

Homes Project 2020

Karisma Apartment @
Eco Majestic

EdgeProp Malaysia’s Best

EdgeProp Malaysia’s Best
Managed & Sustainable Property
Managed & Sustainable Property
Awards 2020
Awards 2020
EdgeProp-ILam Malaysia’s
Sustainable Affordable
Sustainable Landscape
Housing Category
Award 2020
Silver Winner - Karisma Apartment
Special Mention - Urban Park @
@ Eco Majestic
Eco Spring

Graduates Choice
Awards 2020

#1 in Malaysia’s Most Attractive

Graduate Employers
(Property Developer)
to work for in 2020

Kincentric Best Employer

Kincentric Best Employer The Edge Property Excellence
Malaysia 2019
Malaysia 2019 Awards 2020
Commitment to Engaging
Best Employer Top 10 Property Developers
Leadership
 02 02 02 02 02 02 02 02 02 02 02 9

OUR COMMITMENT TO SUSTAINABILITY

United Nations Sustainable Development Goals

In 2017, we adopted six UNSDGs that reflect the Group’s contributions and initiatives towards achieving sustainable
development. Since then we have been continuously working towards identifying new initiatives and programmes, as
well as improving our own processes to support these global goals. This year, EcoWorld Malaysia has adopted two
additional UNSDGs: UNSDG 13 Climate Action, and UNSDG 16 Peace, Justice and Strong Institutions to demonstrate
our commitment to climate resilience and corporate governance.

Below lists how we support the eight UNSDGs adopted.

UNSDGs

Description

We prioritise the health We implement Our corporate culture We ensure fair

and safety of our programmes to improve encourages women in remuneration to our
employees, community access to education and the workforce and aims to employees and strive to
and customers through ensure life-long learning eliminate discrimination on foster a conducive work
the provision of initiatives for disadvantaged youth. the basis of gender. environment. Through
aimed at addressing health We provide training to the construction and
and well-being. our employees to support development of our
their personal and career properties we contribute to
development. the local economy.

Initiatives in FY2020

• Provided Para • Eco World Foundation • Established a Board • Conducted employee

Counselling to supported up to 3,000 Diversity policy in 2017 engagement
employees to foster students by providing to ensure fair and equal programmes such as Chit
better mental health monetary assistance opportunities for all Chat with Chairman,
through the Students Aid ‘For Generations’
• Conducted Programme • 25% women Townhall, Para
Incrementality Campaign representation on the Counselling, and
for employees to • Recorded a total of Board and 45% women Incrementality Campaign
cultivate habits of 30,710 training hours for representation in Senior
self-care and strengthen employees Management • Zero reportable
relationships incidents for 15,623,301
man-hours worked
• Incorporated green
features at our • Established an EcoWorld
properties for residents eGuidebook to protect
to practice healthy living our team and the
such as herb gardens, community from the
bicycle lanes and safe contagion
pedestrian walkways
10 ECO WORLD DEVELOPMENT GROUP BERHAD 05 02

SUSTAINABILITY REPORT 2020 Our Commitment to Sustainability

OUR COMMITMENT TO SUSTAINABILITY

UNSDGs

Description

The Group develops its We incorporate green As we embark on our The Group upholds high
projects adopting best designs and features into journey to track our standards of integrity and
industry construction our development projects emissions, we aim to has zero tolerance for
practices. to be safe and sustainable. reduce our carbon unethical business conduct.
footprint and improve
our environmental
performance.

Initiatives in FY2020

• Our homes are built • Established EcoWorld’s • Tracked carbon • Board Charter, Board
using green building Quality, Environment, emissions through Diversity Policy and
materials and are set in Health, Safety and electricity consumption Directors’ Remuneration
lush green townships Sustainability Policy Policy and Code of
with great connectivity to ensure our projects Conduct & Business
and accessibility to are developed in a Ethics made available on
amenities sustainable manner corporate website

• Incorporated passive • Established shuttle bus • Established an

designs into our service at Eco Botanic Anti-Bribery and
properties to take to reduce emissions and Anti-Corruption Policy
advantage of the enhance accessibility (“ABC Policy”)
climate to maintain a
comfortable temperature • 100% employees
range attended e-learning
course and e-assessment
for awareness of ABC
Policy

• Comprehensive
Whistleblowing Policy
and procedure
 02 02 02 02 02 02 02 02 02 02 02 11

Quality, Environment, Health, Safety and Sustainability Policy

EcoWorld Malaysia is committed to delivering quality products and services to our customers through consistently
improving and adopting best practices in sustainable development. The implementation of our Quality, Environment,
Health, Safety and Sustainability Policy enables us to proactively address our economic, environmental, and social
impacts towards building sustainable communities.

Eco Terraces, Penang

Our Policy states that we are committed to:

• Growing our business in a sustainable manner to • Establishing an integrated human capital development
create long-term value for our investors and improve strategy to recruit, develop and engage employees
the economic and social status of our communities to drive our growth and to provide a safe and healthy
work environment for our employees and business
• Continuously improving our product and service partners
quality; and our environmental, health and safety
performance and processes • Continuously engaging, communicating and providing
relevant training to our employees and business
• Adopting an environmentally-responsible approach partners to promote and improve the Quality,
to prevent, minimise and mitigate environmental, Environment, Health and Safety Management System
health and safety impact of our activities
• Establishing a strong relationship with the local
• Complying with all applicable legal, environmental, community, and enhancing their socio-economic
health and safety legislation and requirements status to the best of our ability
12 ECO WORLD DEVELOPMENT GROUP BERHAD

SUSTAINABILITY REPORT 2020

SUSTAINABILITY GOVERNANCE

Our sustainability governance structure manages risks and opportunities, and shapes decisions and actions across the
organisation. The governance structure which was established in 2017 provides a foundation for supervision of ESG
impacts, for monitoring our sustainability efforts and for protecting stakeholder interest.

The Board of Directors (“the Board”) is at the apex of the three-tier structure, followed by the Sustainability Committee
(“SC”), comprising of senior management from key business units. As shown below, the Economic, Green and Social
Councils report to the SC and represent the economic, environmental, and societal fronts of our operations respectively.

ROLES AND RESPONSIBILITIES

Board of Directors Board of Directors

• Oversees the progress of the Group’s

sustainability initiatives
Sustainability Committee
• Reviews and approves the sustainability
strategies, policies and initiatives

• Endorses the proposed sustainability

initiatives and material sustainability
Economic Council matters related to the group

Group Group Sustainability Committee

Contracts Division Corporate Finance • Develops sustainability policies and
oversees the implementation of
sustainability matters related to the
Group
Green Council
• Reports sustainability plans and progress
Group to the Board on a half-yearly basis
Quality Management • Reviews and approves sustainability
internal guidelines

Social Council Economic, Green and Social Councils

• Report to the Sustainability Committee

Eco World Group the progress of the Group’s sustainability
Foundation Talent efforts
Management
• Develop sustainability-related guidance
documents for internals use

• Collect and monitor data to evaluate the

Group’s sustainability progress
02 07 02 02 02 02 02 02 02 02 02 13
Stakeholder Engagement

STAKEHOLDER ENGAGEMENT

Our business success is founded on the strong relationships we maintain with our stakeholders. Keeping open lines of
communication is crucial to manage the expectations and interests of our stakeholder groups. We seek opportunities
to interact with our stakeholders through various platforms and have meaningful dialogue to address their concerns.

EcoWorld Malaysia’s Stakeholders:

Employees Regulators Contractors/ Customers Media Investors Non-Governmental

Vendors/ Organisations
Suppliers

We ensure on-going and multi-channel forms of engagement with our stakeholders to determine their areas
of concern and address them accordingly. The utilisation of information and communications technology (“ICT”)
has been especially useful this year to stay connected to our stakeholders as part of our ‘new normal’.

Areas of Interest Methods of Engagement How We Respond

Employees
• Corporate direction and growth • Address employee concerns amid • Management meetings with
plans the pandemic, we held a virtual employees when required
• Job security townhall session • Annual Salary Benchmark Survey
• Remuneration and benefits • Conduct employee engagement • People’s Heartbeat Survey
• Career development and training programmes to ensure a healthy conducted annually
opportunities work-life balance • Biannual Internal Service Survey
• Workplace health and safety • Implement strict measures to • Annual Chairman 360
• Labour and human rights ensure occupational safety and • Quarterly CEO Townhall Meetings
• Work-life balance health and promote safety culture • Let’s Green Possible initiatives
• Volunteering through various safety and health year-round
training programmes • Leadership, soft skills, technical
• Provide training programmes and non-technical training
to support career growth and programmes throughout the year
personal development
• Provide comprehensive benefits
and competitive remuneration
packages

Investors
• Growth trajectory • Strengthen corporate • Press conference when required
• Acquisitions and expansions governance by establishing • Biannual Analyst, Banker and Fund
• Market diversification internal policies such as ABC Manager briefings
• Risk management policy, Whistleblowing Policy, • Meetings with Bankers, Analysts
• Corporate governance Board Diversity Policy, etc and Fund Managers throughout
• ESG indicators • Conduct risk assessment to the year
• Climate change strategies mitigate potential risks
• Sustainability performance and • Report relevant ESG aspects
tracking of performance to ensure
sustainability
14 ECO WORLD DEVELOPMENT GROUP BERHAD

SUSTAINABILITY REPORT 2020

STAKEHOLDER ENGAGEMENT

Areas of Interest Methods of Engagement How We Respond

Customers
• Pricing • Corporate & Brand Campaigns • Deliver properties and townships
• Quality and workmanship • Corporate Website/Social media that incorporate green features for
• Energy conservation channels healthy living
• Property design features • Advertisement and marketing • Provide amenities for residents
• Product safety promotions • Engage with customers to gauge
• Defect rectification • Customer Satisfaction Survey feedback and satisfaction, as
• Customer service and experience • EcoWorld Residence Club and well as to identify areas for
• Resource efficiency and utility LifeSpace activities improvement that are discussed by
savings our EcoWorld Class Committee

Regulators
• Legal compliance • Establish policies to ensure • Compliance with regulatory
• Security issues compliance with relevant requirements
• Waste management legislation • Establishment of ABC Policy and
• Public nuisance issues • Ensure the relevant legal register is training
• Labour practices up to date • Whistleblowing Policy and
• Anti-corruption • Ensure compliance with regulatory procedures
requirements • Site inspections when required

Contractors/Vendors/Suppliers
• Legal compliance • Ensure a fair and transparent • Contract negotiation
• Payment schedule tender process • Biannual supplier audit and
• Pricing of services • Conduct supplier and vendor evaluation
• Product quality and inventory/ evaluations • Vendor registration
supply commitment

Media
• Company reputation • Organise engagement • Interviews and engagement
• Advocating green consumerism programmes to boost brand sessions
and lifestyle reputation • Press releases
• Press conferences

Non-Governmental Organisations
• Environmental and social issues in • Established the Eco World • Donations and Financial Aid such
relation to business operations as Foundation to ensure that we as the Students Aid Programme
well as other contributions made contribute and give back to the • Contributions to environmental
to surrounding communities community where possible and social enhancement
• Sustainability and related
programmes
 08 02 02 02 02 02 02 02 02 15
Material Sustainability Matters

MATERIAL SUSTAINABILITY MATTERS

Materiality Assessment

Our materiality assessment process enables us to identify and prioritise our material sustainability matters. Through
this process, we are able to focus on sustainability issues that are most relevant and require attention. Our materiality
assessment involves three key steps in finalising the materiality matrix.

Review of Material Prioritisation of Material Approval of

Sustainability Matters Sustainability Matters Materiality Matrix

Material sustainability matters Assess the importance of The findings of the materiality
from past years are reviewed material matters by using a assessment are then used to
and retained if still applicable weighted-ranking method. generate the materiality matrix
to the Group. Significance to stakeholders for the Group which is then
and business operations are reviewed and presented to
considered. the Board for approval.

Materiality Matrix

We evaluate our economic, environmental, and social priority areas to develop our strategy for sustainability.
Our last materiality assessment was conducted in FY2018. The result of that materiality assessment was the selection of
twelve material sustainability matters and the prioritisation of these matters as demonstrated in the matrix.

Fair Operating
2
1 Practices
Importance to Stakeholders

3 Creating Shared
6 Values
7 4

10 5 Developing Green
Futures
8
Enhancing Employees
9 Growth and Community
11
Livelihood
12

Importance to Business Operations

Low Medium High

1 Customer Service and 2 Ethics and Integrity 3 Corporate Governance 4 Compliance

Brand Reputation and Transparency

5 Talent Attraction 6 Innovation 7 Green Design, Energy, 8 Occupational Health

and Retention Habitat Conservation and Safety

9 Community 10 Training and 11 Supply Chain 12 Diversity and Equal

Development Development Management Opportunity
16 ECO WORLD DEVELOPMENT GROUP BERHAD

SUSTAINABILITY REPORT 2020

MATERIAL SUSTAINABILITY MATTERS

Mapping Material Sustainability Matters

This year we have consolidated our 12 material matters into ten areas for better focus. We have mapped the ten areas
for 2020 against the material matters from 2019, the six Capitals, related stakeholder groups and relevant UNSDGs.

Material Sustainability Material Sustainability Relevant

Capitals UNSDGs
Matters (FY2020) Matters (FY2019) Stakeholders

Fair Operating Practices

1. Corporate • Ethics and Integrity Human • Employees

Governance and • Corporate Governance • Investors
Transparency and Transparency • Regulators

Creating Shared Value

2. Customer • Customer Service and

Experience and Brand Reputation
Brand Reputation • Customers
Social and • Contractors/
3. Compliance • Compliance Relationship Vendors/Suppliers
• Regulators
4. Supply Chain • Supply Chain
Management Management

Developing Green Futures

5. Innovation • Innovation Intellectual

• Regulators
6. Green Design • Green Design, Energy Manufactured • Employees
and Habitat Conservation • Investors
7. Environmental • Customers
Stewardship Natural • Media

Enhancing Employees Growth and Community Livelihood

8. Occupational Health • Occupational Health and

and Safety Safety

9. Talent Management • Talent Attraction and • Employees

Retention Human • Regulators
• Training and
Development • Non-governmental
organisations
• Diversity and Equal
Opportunity • Media

10. Community • Community Development Social and

Development Relationship

Note:
All material sustainability matters directly and indirectly impact our Financial capital.
 09 02 02 02 02 02 02 02 17
Financial Capital

FINANCIAL CAPITAL

KEY HIGHLIGHTS

RM2.3 billion in sales for FY2020 Launched 1,000 sq. ft. “duduk” and
introduced Co-Home products
below RM500,000 to cater to the
M40 income segment
18 ECO WORLD DEVELOPMENT GROUP BERHAD

SUSTAINABILITY REPORT 2020

FINANCIAL CAPITAL

In order to sustain long-term growth and value creation, Through this shift in strategy, EcoWorld Malaysia
it is crucial that the Group continues to efficiently manage managed to exceed its FY2020 sales target of
our finances. EcoWorld has continued to persevere and RM2 billion by 15% with full-year sales amounting
facilitate business growth this financial year, as a result of to RM2.3 billion. Collectively, sales in the second
austerity measures implemented to combat economic half of 2020 comprise 85% of total sales in FY2020.
slowdown brought upon by the COVID-19 pandemic. The successful execution of catch-up work plans
at construction sites post Movement Control Order
To support business continuity during the pandemic, (“MCO”) and Recovery Movement Control Order
the Group employed technology to engage with (“RMCO”) enabled progress billing to be raised and
customers during periods of limited movement. generated total revenue of RM2 billion.
Our sales teams utilised online platforms to disseminate
information and promote our properties; this includes Gross Profit was lower than in FY2019 mainly due to
organising webinars, Facebook live sessions and closure of sales galleries during the MCO, the temporary
creating content for social media. Furthermore, cessation of site activities from mid-March to mid-June
the Group commenced conducting show unit tours and the cumulative impact of inventories written down
and signing of Sale and Purchase Agreements via in the second half of 2020. However, the savings from
video call. Through these measures, EcoWorld Malaysia automation of processes plus extensive cost control
aims to reduce the spread of COVID-19 in the country measures implemented Group-wide enabled us to
while facilitating business growth. record a Profit Before Tax (PBT) of RM169.0 million and
Profit After Tax (PAT) of RM135.2 million in FY2020.
This year the Group pivoted its focus towards the
housing needs of the Middle 40% “M40” income Economic value generated in FY2020 was distributed as
group in the country. With this in mind, we launched follows:
our “duduk” brand and introduced “Co-Home”, both of
which offer 1,000 sq. ft. homes with practical layouts 1,776,174
at price points below RM500,000. These homes are Operational costs
ideal for first-time homeowners, particularly from the
140,118
young and trendy Gen-Y and Gen-Z groups. Staff cost

Economic 33,875
value Corporate tax payment to
• Se.Ruang D’ Eco Sanctuary, Kota distributed Government
Kemuning (RM’000)
93,505
• Huni D’ Eco Ardence, Setia Alam
duduk

Payment to capital providers

• Priced below RM500,000
160,998
Economic value retained for
future investments

Home
ownership
products by
EcoWorld
Malaysia
Co-Home

• To be launched in 2021
• Eco Grandeur, Puncak Alam
• Eco Horizon, Penang
• Two-storey landed homes
shared by two different owners
 10 02 02 02 02 02 02 19
Human Capital

HUMAN CAPITAL

KEY HIGHLIGHTS

Developed internal procedures to Recorded zero reportable Recorded a total of

protect our employees, workers, safety incidents at Eco Grandeur, 30,710 training hours
vendors and communities from Eco Botanic and Eco Horizon,
the spread of COVID-19 across 15,623,301 man-hours
worked
20 ECO WORLD DEVELOPMENT GROUP BERHAD

SUSTAINABILITY REPORT 2020

HUMAN CAPITAL

Corporate Governance and Transparency

In order to sustain long-term value creation and protect As part of our efforts in embedding strong corporate
the interest of stakeholders, the Group’s governance governance practices, we ensure transparent, effective
framework is guided by the Malaysian Code on and regular communication with our stakeholders. This is
Corporate Governance 2017. The Group is committed important to enable mutual understanding and manage
to implementing robust internal control mechanisms stakeholders’ expectations. We communicate with our
and procedures to promote business sustainability, stakeholders through our annual reports and corporate
transparency and accountability which ultimately lead to website as well as virtual Investor Relations meeting and
achieving our business goals and objectives. general meetings.

The Board is responsible for governing the company and The Group’s detailed disclosure on corporate governance
therefore, Board leadership is crucial. The Board’s roles pursuant to the Bursa Malaysia Listing Requirements
and responsibilities, composition, and remuneration are is reported via the Corporate Governance Report
clearly stated in the Board Charter, Board Diversity Policy published on an annual basis. The report is available on
and Directors’ Remuneration Policy, respectively. These our corporate website.
documents are available on our corporate website.
Ethics and Integrity

At EcoWorld Malaysia, we uphold ethical behaviour and

conduct in order to safeguard organisational integrity and
reputation. Our Directors and employees are governed
by policies and procedures to ensure ethical business
conduct at all times.

Anti-Bribery and Anti-Corruption Policy

With the enforcement of Section 17A of the Malaysian

Anti-Corruption Commission (Amendment) Act 2018
taking effect on 1 June 2020, the Group established the
ABC Policy in March 2020. The ABC Policy applies to all
Directors, employees and business partners including
contractors, sub-contractors, consultants, agents,
Integrity is key in everything we do representatives and service providers who perform work
on behalf of the Group.

Our ABC Policy outlines the expected behaviour and

conduct of Directors, employees and business partners
The Board’s roles and responsibilities, pertaining to payments, gifts, entertainment, hospitality,
composition, and remuneration are clearly stated donations and sponsorships. We also provide guidance
in the Board Charter, Board Diversity Policy and in the event of a conflict of interest when dealing with
governments and public officials to ensure transparency.
Directors’ Remuneration Policy, respectively.
To ensure business partners conduct transactions in
a transparent manner, they are required to submit an
Anti-Corruption Declaration prior to engagement with
and/or on behalf of EcoWorld Malaysia.

To support the implementation of the ABC Policy, an

Integrity Team was established under the purview of
the Audit Committee. The Team comprises selected
members of senior management and is tasked with
managing compliance matters relating to bribery and
corruption.
 10 02 02 02 02 02 02 21
Human Capital

Furthermore, the Group conducts regular internal and With the implementation of the ABC Policy in
external reviews to check the effectiveness of mitigative March 2020, all existing employees are required to
measures to eradicate bribery and corruption across the complete an e-learning course to ensure that they are
Group. Findings from these reviews are reported to the aware of the Group’s stance and expectations as well
Audit Committee for further deliberation and corrective as the procedures outlined in the policy. The e-learning
action. course was followed by an online assessment to measure
employees’ understanding of the risk relating to bribery
and corruption. This year, all of our employees attended
Code of Conduct and Business Ethics
the e-learning course and completed the online
EcoWorld Malaysia’s Code of Conduct and Business assessment.
Ethics (“Code”) outlines the Group’s core values and
Briefing on the Code, Whistleblowing Policy and ABC
standards upon which we operate. It specifies our
Policy are included in the induction programme for new
expectations of professional behaviour at the workplace
joiners. Upon employment, employees are required
or when conducting business on behalf of the Group.
to submit an electronic acknowledgment stating that
To ensure alignment with the ABC Policy, the Group has
they have read, understood and will abide by the Code,
revised the Code which has been made available to our
ABC Policy and Whistleblowing Policy.
stakeholders through our corporate website.
Upon its implementation in March, the ABC Policy
Whistleblowing Policy was distributed to our business partners and
they are required to provide confirmation that
When cases of misconduct occur, we encourage they have read, understood and will implement
employees and members of the public to submit a formal measures to ensure compliance with applicable
complaint to the Whistleblowing Committee under the anti-bribery and anti-corruption regulations.
procedures established by the Group’s Whistleblowing
Policy. The policy aims to provide whistleblowers a safe
channel to voice out concerns by maintaining anonymity
without fear of reprisal.

For the year under reporting, we recorded cases of

tardiness and misuse of confiscated illegal cigarettes.
We also received a grievance report regarding an
immediate supervisor. The cases were attended and
resolved.

Communication of Policies and Guidelines

To ensure employees are aware of the company

policies and procedures, all employees are required
to familiarise themselves with them during the
Welcome Programme when they first commence work
at the EcoWorld. To keep employees informed of
changes and updates to policies and procedures,
refresher courses are conducted regularly and
changes are communicated Company-wide via email
announcements from EcoWorld Cares in a timely
manner. Where necessary, roadshows or virtual
briefings are held to walk key personnel through
policies and procedures.
We are principled and committed to making a positive impact
on the world
22 ECO WORLD DEVELOPMENT GROUP BERHAD

SUSTAINABILITY REPORT 2020

HUMAN CAPITAL

Occupational Safety and Health

Ensuring the safety of our employees is of utmost

importance to the Group. This reporting period, we
worked tirelessly to provide a conducive and safe
work environment for our people amid the COVID-19
pandemic and have undertaken various initiatives in
compliance with the Occupational Safety and Health Act
1994 and other applicable laws and regulations.

At EcoWorld Malaysia, we established the EcoWorld

Health, Safety and Environment (“HSE”) Management
Standard to manage health and safety issues that arise
from our construction activities and to minimise the risk
of injury and illness across our projects. We have also
introduced the integrated Quality, Environment, Health,
Safety and Sustainability Policy to guide our work practices
towards creating a safer workplace for our employees.

To manage health and safety matters at our construction

sites, we have a dedicated Occupational Safety and
Health Committee. This Committee provides a platform
We plan carefully for the safety and health of our employees and workers at site
for employees and employer to discuss and address
health and safety issues. It is responsible for managing
hazards and risks, conducting incident investigations, Training on Safety and Health
organising safety and health awareness programmes and
establishing procedures and work plans pertaining to Despite restricted mobility this reporting period, we
safety and health. conducted regular training programmes to keep
employees abreast with the latest health and safety
practices. These programmes include:
Hazard Identification, Evaluation and Control

This year, we conducted our annual Hazard 1 Electrical Safety in Construction

Identification, Risk Assessment and Risk Control
(“HIRARC”) exercise, guided by the Guidelines for 2 Scaffolding Awareness Training
Hazard Identification, Risk Assessment and Risk
Control issued by the Department of Occupational 3 Effective Site Safety Inspection
Safety and Health (“DOSH”). The exercise was
conducted by our certified safety officers with assistance 4 Chemical Handling and Oil Spillage Training
from contractor and sub-contractor representatives. First Aid and CPR Training During and
5
After Lockdown for Front Liners
Through this HIRARC exercise, we were able to identify
key workplace hazards and their associated risks, 6 First Aid and Rescue
allowing us to develop relevant corrective and
preventive measures. 7 Sharing Circle by Para Counsellors

8 Health Awareness in the New Norm

9 Oxidative Stress Test

10 Ergonomics in the Workplace

 10 02 02 02 02 02 02 23
Human Capital

Procedures to Operate Amid COVID-19 Outbreak

This year, as with all business globally, the COVID-19 pandemic impacted our operations. The MCO imposed by
the Government of Malaysia in March 2020 forced our operations across offices and construction sites to adapt to
unprecedented circumstances. During MCO, operations at construction sites came to a halt and employees were
required to work from home to prevent the spread of the contagion.

As movement restrictions were relaxed and the Government underwent its next stage of the RMCO, employees
returned to the office and workers to the construction sites. We developed internal SOPs in line with the regulations
issued by the Ministry of Health, Ministry of International Trade and Industry, Ministry of Works and the Construction
Industry Development Board. The laws, regulations and guidelines upon which the internal procedures were
developed include:

SOP for Construction

Prevention and Terms and
Prevention Industry to Operate
Control of Infectious Conditions imposed
and control During MCO
Diseases (Measures by Ministry of
of Infectious Period issued
within the Infected International Trade
Diseases by Construction
Local Areas) and Industry and
Act 1988 Industry
Regulations 2020 Local Council
Development Board

Guideline for
Master Builder
Centralised Labour
Association Malaysia
COVID-19 Preventive Quarters and
Site Operating
Measures by Construction Workers
Guidelines – Protecting
Ministry of Health Accommodation
your workforce from
Operation During MCO
COVID-19
Period by DOSH

Our procedures were developed to protect our employees, workers, vendors and communities from the spread of
COVID-19. They are available in the EcoWorld eGuidebook. Recommended practices such as physical distancing,
wearing of face masks, and maintaining hygienic practices are detailed in the guidebook.
24 ECO WORLD DEVELOPMENT GROUP BERHAD

SUSTAINABILITY REPORT 2020

HUMAN CAPITAL

EcoWorld eGuidebook
Safeguarding the Workplace and Community Against the Spread of COVID-19

Team EcoWorld Workplace cleanliness and general hygiene

Preventive Measures Accessing the workplace
established for the
Physical distancing precautions at the workplace
following areas:
Replacing physical meetings with virtual meetings
Meal arrangements
 anpower arrangement:
M
• Spreading the team to work at separate work stations
• Work from home (“WFH”) guidelines
Handling parcels during and after delivery
Productivity tracking

The Community Maintain physical distancing and avoid physical contact

Preventive Measures  ncourage residents to stay at home and to pay bills
E
established in online
EcoWorld Malaysia
Prohibition of functions and mass gatherings
including sales
galleries, precincts and Managing deliveries
construction sites are:
Sanitation Guidelines
Communication with residents

Due to our efforts to foster a safe work environment, we recorded zero reportable safety incidents at Eco Grandeur,
Eco Botanic and Eco Horizon, across 15,623,301 man-hours worked this reporting period. The breakdown of total hours
is as below:

Eco Eco Eco

Grandeur Botanic Horizon
Township

Total man-hours 11,067,331 928,364 3,627,606

worked
 10 02 02 02 02 02 02 25
Human Capital

TALENT MANAGEMENT

25% 45%
Diversity and Equal Opportunity

We promote diversity and ensure that employees are

women representation women representation
treated equally, regardless of age, gender, race, religion
and background. EcoWorld Malaysia’s commitment to on the Board in Senior Management
diversity is described in the Group’s Code.

Employee Breakdown by Gender Employee Breakdown by Age Group

821

66 87
480 537
769
755

2018 791 2019 821

624

604
584

95
436

2020 842

Above 50 years | 30-50 years | Below 30 years

2018 2019 2020

Employee Breakdown by
Employment Category
523
526
502

502
495

496
338

322
290

58
52

53

2018 2019 2020

We welcome and respect diversity in our workforce

Non-executive | Executive
Management | Senior Management
26 ECO WORLD DEVELOPMENT GROUP BERHAD

SUSTAINABILITY REPORT 2020

HUMAN CAPITAL

Talent Attraction and Retention

Turnover and New Hires Rates

In FY2020, we hired 49 new employees using fair and non-discriminatory recruitment practices which brought our
hiring rate this year to 3.5%. On the other hand, 122 employees resigned, bringing our turnover rate to 8.7%. This is a
reduction from last year’s turnover rate and is below the Group’s target rate of 12.8%.

Employee Hires in FY2020 Employee Resignations in FY2020

17
16

40
26
26
26
8
6

3
1
0

Below 30 years 30-50 years Above 50 years Below 30 years 30-50 years Above 50 years

Turnover Rate

FY2018
11.2%

FY2019
10.8%

FY2020
8.7%

Employee Benefits

100% 94 % employees
return-to-work rate after remained employed
parental leave ended within the Group
12 months after parental
We provide competitive remuneration packages leave ended
that support employees personal and professional
development, and ultimately to retain our talents. The
In accordance with the Employment Act 1955, we provide
benefits that we provide to our employees include leave
60-days maternity leave to our female employees while
entitlement, health and insurance coverage, flexible work
male employees are entitled to 5 days of paternity leave.
arrangements, transportation, meals, membership and
others.
 10 02 02 02 02 02 02 27
Human Capital

Strengthening Employee Engagement

We aim to foster good relationships with our employees, through various engagement programmes. Despite
government-imposed movement restrictions to control the spread of COVID-19, we have continued to engage with
our employees through engagement initiatives using online platforms. We believe that these programmes are vital in
promoting transparency within the Group and building a strong and motivated team.

Chit Chat with Chairman

In view of the COVID-19 outbreak,

Chairman Tan Sri Liew Kee Sin rolled
out virtual townhall sessions where
matters pertaining to the business
were addressed. This included
topics such as business strategy,
health precautions and working from
home productively.

‘For Generations’ Townhall

The introduction of the ‘For

Generations’ campaign was aimed at
realigning the organisation’s strategies
with Team EcoWorld’s long-term goals
to further build a reputable brand.
A townhall session was organised
to address matters pertaining to the
campaign and its execution.

Note:
Event held prior to MCO which started on 18 March 2020

Para Counselling

This programme was first organised

in FY2019 to foster a healthy work
environment by promoting open
and honest discussions about mental
health among our employees. The Para
Counsellors shared insights on mental
health via the bi-weekly #Here2Hear
blasts and attended classes to
strengthen their skills in managing
mental health issues at the workplace.
28 ECO WORLD DEVELOPMENT GROUP BERHAD

SUSTAINABILITY REPORT 2020

HUMAN CAPITAL

Incrementality Campaign

This 12-month campaign which ran from May 2019 to May

2020 aimed to cultivate habits of self-care and strengthening
relationships with loved ones. The three-stage programme
focuses on how to Reflect, Reunite and Reconnect. They capture
Team EcoWorld’s aspirations to create a positive life and lasting
memories.

Series of Bite-sized Online Tutorials

Due to movement restrictions, the Group started to utilise online platforms to stay connected. We organised
Bite-sized Online Tutorials to enhance employees’ skills in various areas such as sales and service, personal
grooming, cooking and baking, leadership and finance, among others. 1,060 participants from Team EcoWorld
participated in these tutorials. We received positive feedback on the usefulness of information shared during
this programme.
 10 02 02 02 02 02 02 29
Human Capital

Training and Development

At EcoWorld Malaysia, we put high emphasis on developing our human capital by ensuring our employees continue
to be equipped with the latest skillsets and competencies which drive innovative ideas and allow for continuous
deliverance of excellence.

Regardless of impediments brought upon by the pandemic in FY2020, we build on previous endeavours to provide
employees with opportunities to develop and advance in their careers through the use of online platforms. Our KPI
target this year was for 81.6% of staff to attend training, and we have gone beyond to achieve this with 99.3% of staff
attending training.

During the year under review, we recorded a total of 30,710 training hours and organised training programmes
covering a wide range of subjects including the following areas:

Work-life Balance
Adapting to the
• Fuel Your Energy With
New Norm Occupational Safety
Eat, Sleep, Move, Relax
and Health
And Connect • How to Host An
• Stop Worrying, Start Engaging Zoom • Basic Fire Fighting
Basic Skills
Living Meeting & Emergency
• Writing Tips • The Art To Stay Strong • Making ‘New Norm’ Response
• Mandarin and French & Remain Positive Workplace Fun and • CPR & AED
classes When Others Are Not! Meaningful Refresher Course

Leadership Professional Appearance Company-driven

• The 6 Critical Practices • Beauty Is In Each Detail: • Anti-Bribery And
For A Team Makeup Do’s & Don’ts Anti-Corruption Policy
• Leading At The Speed • How Do You Network - Online Training &
of Trust Confidently And Assessment
• The Law of Growth Professionally? • Cyber Security
• How To Look Cool & Awareness Talk
Confident With Men’s • Product Quality
Grooming Awareness Training
• 4 Disciplines of
Execution (4DX)
30 ECO WORLD DEVELOPMENT GROUP BERHAD

SUSTAINABILITY REPORT 2020

HUMAN CAPITAL

Average Training Hours per Employee Average Training Hours by Gender

FY2018 22.9 21.7

45.0

FY2019
24.3 Male Female

FY2020
23.9 24.9
22.4
46.0 42.0

FY2018 | FY2019 | FY2020

Average Training Hours by Employment Category

42.0 47.0 38.0 52.0

31.9 24.9 17.6 24.2

Senior Non-
Management Executive
Management Executive

48.0 47.0 45.0 50.0

FY2018 | FY2019 | FY2020

 11 02 02 02 02 02 31
Manufactured Capital

MANUFACTURED CAPITAL

KEY HIGHLIGHT

Our products, with energy and water saving features embedded in their design, are built using green
building materials and are set in townships that boast wide open spaces and a variety of recreational
facilities close to nature
32 ECO WORLD DEVELOPMENT GROUP BERHAD

SUSTAINABILITY REPORT 2020

MANUFACTURED CAPITAL

Green Design

The Group believes that by embedding green design and installing green features into our properties, we are able to
reduce environmental impacts after our buildings have been occupied.

Green Design and Features

Eco Grandeur

Energy Efficiency Amenities

• North-south building • Spacious parks
orientation which • Universal design features
reduces trapped heat for pedestrian walkways
• Electric vehicle charging • Provision of dedicated
station at sales gallery cycling and jogging path
• Low energy street • Close proximity to local
lighting amenities which reduces
carbon footprint from
transportation

Waste and Water Green Materials

Recycling • Use of certified
• Provision of recycling environmentally friendly
compartment for each materials and finishes
house such as low volatile
• Provision of recycling organic compound
station at Graham and paints, waterproofing
Avenham and ceiling plasterboard
• Recycled water source and interlocking pavers
for landscaping which
reduces use of clean tap
water
• Minimal earthwork cut
and fill
 11 02 02 02 02 02 33
Manufactured Capital

Eco Horizon

Energy Efficiency Waste Recycling

• Energy efficient street Features
and park lighting • Provision of recycling
facilities within the
development
• Water efficient fittings/
devices used to reduce
water usage within the
development

Amenities
• 20% of the total development has been designated
for landscaping, water features including herb garden,
recreational lake, public park and bioswales
• Well connected pedestrian and bicycle network within the
neighbourhood and basic amenities in the development
to reduce the need to travel by car and thereby reduce
carbon emission

Eco Botanic

Energy Efficiency
• Solar water heater at each house
• LED lighting for compound, bollard and street lighting
• 10% tinted glass doors and windows
• Provision of additional point for inverter-type
air-conditioning unit
• Electric vehicle charging bay at the clubhouse

Amenities
• Open space allocation beyond authority requirement
• Recreational parks
• Children’s playground made from recycled items
• Edible garden
• Bicycle lane covering the commercial perimeter with
proper signage
• Free shuttle bus service for residents in Eco Botanic City
to travel to surrounding areas such as supermarkets/
hypermarkets and EduCity

Waste and Water Green Materials

Recycling • Low VOC paint
• Rainwater harvesting • Clay roof tiles
• Water efficient fittings
• Centralised recycling and
composting chambers

On top of the green design and features, we also seek to incorporate more sustainable components such as use of
composite skirting, laminated flooring and autoclaved aerated concrete blocks for internal walls.
34 ECO WORLD DEVELOPMENT GROUP BERHAD

SUSTAINABILITY REPORT 2020

INTELLECTUAL CAPITAL

KEY HIGHLIGHTS

ErgoHomes are available in the The Design2Own concept,

Hazelton precinct at our Eco Forest pioneered in Eco Grandeur,
development is available in participating
EcoWorld projects
 12 02 02 02 02 35
Intellectual Capital

INNOVATION

Green Realisation Plan

Since the introduction of the Green Realisation Plan in 2018, we have incorporated various initiatives to embed
green elements in our building design and features, construction methodology and day-to-day activities. The Green
Realisation Plan is a four-pronged strategy that aims to fulfil EcoWorld’s vision and mission of creating world-class
eco-living in all our developments, fostering green culture among our employees and promoting green branding for
EcoWorld Malaysia.

Four-pronged Strategy
of EcoWorld’s Green
Green Planning and Design Realisation Plan Green Image, Awareness
To incorporate green in and Engagement
EcoWorld master plans, building To project an image and branding
architecture and design, and that is consistent with EcoWorld’s
sustainable transport and vision and mission via promotion
connectivity. of environmental awareness,
education and engagement
among employees, customers,
stakeholders and the public.

Green Construction Green Landscape

To promote sustainable To incorporate green
construction practices practices in soft and
in terms of building hard landscaping
material and resource in all EcoWorld
selection, construction developments.
site management
and practices,
and construction
methodologies.

ErgoHomes

ErgoHomes is a first-of-its-kind product concept in the surrounded by a communal garden easily accessible
country that gives terraced living a fresh twist, perfect from the private gardens to encourage neighbourliness
for singles, young families and even empty-nesters. and also to enhance the security of the neighbourhood.
As its name suggests, the ErgoHomes concept is As at FY2020, ErgoHomes are available in the Hazelton
inspired by the science of ergonomics. Each home precinct at our Eco Forest development.
is planned for maximum space efficiency, with many
layouts to choose from, and even has its own private
Design2Own
garden.
EcoWorld Malaysia developed Design2Own, a concept
In arriving at this design, we conducted a survey and
that allows homebuyers to customise their homes to cater
discovered that the majority of potential buyers were of
to their needs. This concept allows individuals to select
the Gen-Y age group with a preference for spacious yet
the number and sizes of rooms in their homes to better
affordable landed homes.
suit their lifestyles. Through Design2Own, EcoWorld
Breaking from the norm, these L-shaped terrace homes Malaysia remains agile in addressing customer needs
are uniquely grouped into four in a way that allows all and promotes homeownership in Malaysia. This design
four homes to be corner units. The ErgoHomes clusters concept, pioneered in Eco Grandeur, is available in
are placed in a village-like formation, with the houses participating EcoWorld projects.
36 ECO WORLD DEVELOPMENT GROUP BERHAD

SUSTAINABILITY REPORT 2020

NATURAL CAPITAL

KEY HIGHLIGHTS

Recorded a reduction of Reduced energy per square Reduced GHG emissions

947,887 kWh in total electricity metre by 32% for our by 36% from FY2019
consumption headquarters, sales galleries
and clubhouses
 13 02 02 02 37
Natural Capital

Environmental Stewardship

Energy Management

Electricity usage is the main source of energy The energy reduction is mainly attributed to our
consumption at our offices, sales galleries, followed employees working from home during the MCO
by diesel which is used to operate machineries at our period. However, various energy savings initiatives that
construction sites. This year, we monitored electricity were undertaken during the year, including the
consumption at our headquarters, sales galleries and are implementation of the EcoWorld Green Office Guide
in the midst of implementing a process to monitor diesel established in 2017, also contributed to the reduction
consumption across our project sites. in energy consumption.

In FY2020, we recorded a reduction of 947,887 kilowatt- Energy Saving Initiatives

hour (“kwh”) in total electricity consumption and a implemented in FY2020
reduction of 0.19 gigajoule (“GJ”) of energy per square
metre of our floor space for headquarters, sales galleries
and clubhouses (32%), compared to FY2019. Lighting

• Use energy-saving LED bulbs.

• Switch on lights in the show units 11am
onwards and use only half the lights at the
Electricity Consumption (kWh) lounge area during weekdays as there are
fewer walk-in customers during weekdays.
• Switch off lights in the common areas after
FY2018
6pm.
2,691,497

FY2019
2,994,980 Air-conditioning
FY2020
2,047,093
• Set air-conditioners at optimum temperature
(24oC or above).
• Switch on fewer air-conditioners during
Figures above capture data at our sales galleries for Eco Horizon, weekdays and more during weekends,
Eco Grandeur, Eco Botanic and our Headquarters
depending on number of walk-in customers.
• Switch on fewer air-conditioners during
weekdays and more during weekends,
depending on number of walk-in customers.
Energy Intensity (GJ per m2) • Switch on the air-conditioner at the staff pantry
only from 12pm to 2pm.

FY2018
0.53 Other Measures
FY2019
0.59
• Unplug appliances during the weekend.
FY2020 • Always switch off desktops after work.
0.40
• Daily inspection of electricity meters.
• Security personnel to check all source of
powers are switched off in the sales gallery at
Figures above capture data at our sales galleries for Eco Horizon, night.
Eco Grandeur, Eco Botanic and our Headquarters
• Awareness programme and activities involving
the participation of staff during EcoWorld’s
Virtual World Environment Week from 1-5
June 2020.
 38 ECO WORLD DEVELOPMENT GROUP BERHAD

SUSTAINABILITY REPORT 2020

NATURAL CAPITAL

Greenhouse Gas Emissions Eco Botanic Shuttle Bus Service

Currently, we monitor Scope 2 greenhouse gas (“GHG”) At Eco Botanic, we provide shuttle bus services from
emissions that result from our use of purchased electricity. Eco Botanic to EduCity and Bukit Indah AEON Jusco.
This year, we generated 1,365 tonnes of CO2 compared The provision of this shuttle bus service aims to provide
to 1,998 tonnes in FY2019. We managed to reduce our convenient public transport to our residents and reduce
GHG emissions by 0.04 tonne CO2 per square metre the number of personal vehicles on the road, thus
(36%) from FY2019. These positive results were due reducing GHG emissions. In FY2020, we managed to
to electricity minimisation initiatives conducted at our attract a greater number of passengers as compared to
offices and sales galleries, as well as a period of inactivity FY2019.
during the MCO.
FY2019 FY2020

Daily average
GHG Emission Intensity (tonne CO2 per m2) number of 145 121
passengers

FY2018
0.10

FY2019
0.11

FY2020 Minimum
0.07 distance
7 7
travelled in a
day (km)

Figures above capture data at our sales galleries for Eco Horizon, Eco
Grandeur, Eco Botanic and our Headquarters

Looking ahead, we aim to establish a groupwide carbon

footprint tracking mechanism that will include Scope 1
Total distance
emissions from diesel usage at our construction sites.
travelled in
Using this tracking mechanism, we plan to identify
a day for all
our main sources of GHG emissions and reduce our 1,015 847
passengers,
environmental impact.
if they travel
separately (km)

Total distance
travelled by
516.4 245
shuttle bus in
a day

Eco Botanic, Iskandar Malaysia

 13 02 02 02 39
Natural Capital

Habitat Conservation Waste Management

The Group recognises our environmental impact on At EcoWorld Malaysia construction sites, we have in
the natural ecosystem where we develop properties. place proper construction waste management systems
Therefore, we are committed to reintroducing nature to to ensure disposal of waste in approved landfill sites and
our properties through the provision of green spaces by minimise the risk of illegal dumping which may lead to
means of landscaping, tree planting, recreational parks, contamination of water bodies.
gardens and bio-swales which are landscaped ditched
with porous bottoms to help with storm water run-off. In the year under review, we generated 9,291 metric
tonnes (“MT”) of waste of which 4,837.7 MT (52%)
For our properties, the allocation of green spaces was construction waste, 3,869.0 MT (42%) was scrap
complies with local authority requirements or at least 15% metal and 584.2 MT (6%) was domestic waste.
of total area to be developed. This year we have achieved Construction and domestic waste were sent to landfills
our KPI in which 27% of all our developments have been while the scrap metal was sent for recycling.
allocated to green areas. Within our green spaces, we
target to plant an average of 20% edible fruit trees of
overall tree coverage and an average of 30% edible
shrubs of overall shrub coverage across all development
projects. For FY2020, we successfully achieved the target Waste generated (MT)
by planting 23% edible fruit trees and 30% edible shrubs
across all our developments.
Construction waste
Moving forward, we aim to maintain our green spaces 3,869.0 [42%]
to continuously serve the residents and local community
Scrap metal
with its intended purpose of providing greenery and 4,837.7 [52%]
recreational spaces.
Domestic waste
584.2 [6%]
Environmental Monitoring

To ensure we continue to operate within permissible

regulatory limits, our developments are subject to regular Figures above capture data for Eco Horizon, Eco Grandeur and Eco
environmental monitoring by external consultants. Botanic
Through monitoring activities, we evaluate our impacts
on water quality, air quality, noise and vibration. Upon To further reduce the amount of waste generated at
completion of analysis, a report is generated for each our construction sites, we undertook the following
matter. Using results obtained, we ensure we abide initiatives:
by regulatory requirements and are able to develop
• Reuse of both timber and aluminium formwork. At Eco
measures to limit our environmental impacts.
Horizon, 50% of our formwork is aluminium formwork
In FY2020, our Eco Grandeur project underwent water which has higher reusability compared to timber
quality monitoring monthly and air quality, noise and formwork
vibration monitoring quarterly. • Reuse concrete waste to build temporary access road
to project sites
• Recycle landscape waste for composting to produce
organic fertiliser
• Reuse used bottles to protect starter bar to avoid
corrosion of material
40 ECO WORLD DEVELOPMENT GROUP BERHAD

SUSTAINABILITY REPORT 2020

NATURAL CAPITAL

Scheduled Waste Group-wide Recycling Initiative

At our construction sites, scheduled waste (also known We introduced a group-wide Recycling Initiative in
as hazardous waste) generated include spent lubricant August 2018. This initiative aims to create awareness
oil, contaminated sand/soil, contaminated rags and on the importance of waste recycling and to develop
contaminated containers. recycling habits to further reduce dependency on the use
of landfills.
In FY2020, we recorded 2.064 MT of scheduled waste,
of which 1.646 MT (80%) was contaminated sand/soil, Through this initiative, we continue to encourage
0.385 MT (19%) was spent lubricant oil, 0.028 MT (1%) employees to segregate recyclable waste from the
was contaminated rags and the remaining were offices and their houses. This year, we collected 36 types
contaminated containers. This waste is collected by of recyclable waste. The recyclable waste was collected
licensed contractors and sent to approved facilities for by an approved recycling company, and the total
treatment, prior to disposal. earnings from this activity was donated to the Eco World
Foundation to support the execution of their corporate
social responsibility programmes this year.

Scheduled Waste Generated (MT) 32,346 26,442

1.646 [80%]
Total
recyclables
collected
(kg)

0.385 [19%]
1,371.16 3,208.44

0.004 [0%] 0.028 [1%]

Total
proceeds to
SW 305 (Spent lubricant oil) Eco World
SW 408 (Contaminated sand/oil) Foundation
SW 409 (Contaminated containers) (RM)
SW 410 (Contaminated rags)

Figures above capture data for Eco Horizon, Eco Grandeur and 2019 2020
Eco Botanic
 14 02 02 41
Social and Relationship Capital

SOCIAL AND RELATIONSHIP CAPITAL

KEY HIGHLIGHTS

Sustainable Procurement As of 2020,100% of our Our Students Aid Programme

Policy established in suppliers for building materials provided monetary assistance to
May 2020 and main contractors are local about 3,000 students from primary,
secondary and tertiary educational
institutions
42 ECO WORLD DEVELOPMENT GROUP BERHAD

SUSTAINABILITY REPORT 2020

SOCIAL AND RELATIONSHIP CAPITAL

Customer Experience and Brand EcoWorld For Generations

Reputation
We keep abreast with evolving customer needs
At EcoWorld Malaysia, we provide customers with and lifestyle preferences. In the year under review,
the highest standard of service across our operations. we introduced the EcoWorld For Generations campaign
We strongly believe that that our ability to build our to communicate to the public about our various property
reputation as a trusted property developer and to achieve offerings that cater to the needs of every generation.
sustainable business growth depend on customer We not only cater to the preferences of different age
satisfaction levels. groups but include preferences such as shared interests,
lifestyles and passions.
 14 02 02 43
Social and Relationship Capital

Customer Engagement Programmes

Throughout the years, we continue to build and strengthen our relationship with our customers as we believe that
they are the key drivers behind our success. We are committed to improving homebuyers’ experience by conducting
engagement programmes to strengthen customer relationships and assist us in better understanding customer
expectations and needs.

Further customer engagement events planned for the year were shelved due to the COVID-19 pandemic and our
commitment to act responsibly for the health and safety of our customers and the community at large.

Eco Grandeur

Creative Art Sewing Upcycle Workshop to promote creativity Christmas celebration

in repurposing waste items into valuable items

Chinese New Year celebration Laman Haris Vacant Possession Event

Note:
Events held prior to MCO which started on 18 March 2020
44 ECO WORLD DEVELOPMENT GROUP BERHAD

SUSTAINABILITY REPORT 2020

SOCIAL AND RELATIONSHIP CAPITAL

Eco Botanic

Christmas celebration Chinese New Year celebration with local communities

Basketball competition between Eco Botanic staff and Majlis Bandaraya Puteri Mobile Counter was made available
residents in the Eco Botanic township to provide hassle free payment
service for residents

Note:
Events held prior to MCO which started on 18 March 2020

Eco Horizon

Chinese New Year celebration with local communities

Note:
Event held prior to MCO which started on 18 March 2020
 14 02 02 45
Social and Relationship Capital

Product Quality Compliance

As a reputable property developer, we are committed to EcoWorld Malaysia maintains strict compliance with
delivering properties of quality to our customers. During relevant laws and regulations pertaining to our business.
the construction stage, we conduct monthly assessments Compliance indicates reputable business practices
to identify potential errors and minimise the occurrence thereby increasing stakeholder confidence, especially
of identified errors in construction. These assessments with regulatory authorities, investors and customers.
ensure we are able to complete our projects in a timely In order to maintain our license to operate and to adhere
manner. to the laws and regulations applicable to EcoWorld
Malaysia, we have in place stringent measures including
The Group is ISO 9001:2015 certified which is a Quality legal risk registers that identify potential risks in our
Management System with the scope of Provision projects or organisations. Laws and regulations we
of Property Development Services in Residential, adhere to include, but are not limited to:
Commercial and Industrial Properties.
Companies Act 2016;
Customer Satisfaction

Housing Development (Control and Licensing)
We conduct an annual Customer Satisfaction Survey and Act 1966;
using the results of the survey, we are able to identify
Personal Data Protection Act 2010;
gaps in our service and address them to better serve our
customers. This year, the survey was conducted during National Land Code;
the sales and marketing stage and post-sales stage and
for EcoWorld Residence Club. The multiple surveys Town and Country Planning Act 1976; and
conducted are important for us to gauge customer
Occupational Safety and Health Act 1994
satisfaction level at all stages. The customer satisfaction
scores for both FY2019 and FY2020, are tabulated as
below. Environmental Compliance

As a responsible corporate citizen EcoWorld Malaysia

complies with the Environmental Quality Act 1974 and
its subsequent regulations, standards and guidelines
Customer Satisfaction Score (%) including but not limited to the following:

• Environmental Quality (Scheduled Wastes) Regulations

2005
90.25
89.12

89.06
87.63

• Environmental Quality (Clean Air) Regulations 2014

78.41
76

• Malaysian Ambient Air Quality Guidelines

Sales and Sales EcoWorld • National Water Quality Standards

Marketing Administration Residence Club
In ensuring compliance to environmental regulations,
2019 2020 we appoint an accredited laboratory to conduct monthly
monitoring of air, water and noise emissions in and
around the areas surrounding our development projects.
Our EcoWorld Class Committee meets regularly to In FY2020, we recorded zero non-compliances with
discuss and analyse customer feedback received from the environmental laws and regulations.
customer satisfaction survey. The team will subsequently
develop relevant action plans to close identified gaps
and further improve customer satisfaction levels.
46 ECO WORLD DEVELOPMENT GROUP BERHAD

SUSTAINABILITY REPORT 2020

SOCIAL AND RELATIONSHIP CAPITAL

Supply Chain Management

Effective supply chain management is important in materials and goods that are eco-friendly. Within the
ensuring we deliver quality properties to our customers policy, we further recommend product specification
and continue to facilitate sustainable business growth. requirements, such as Programme for the Endorsement
Prior to appointment, all contractors, suppliers and Forest Certification and Forest Stewardship Council,
vendors undergo a screening process against a set of to ensure we source materials responsibly. The policy
criteria to ensure parties will be able to deliver quality was circulated to all partners and employees to ensure
products. Once appointed, all contractors, suppliers and both parties fully understand the requirements and
vendors are subject to regular performance evaluations wherever possible, create more discussion about
to ensure we continuously engage with high-performing promoting sustainable options in our business practices.
partners who are able to assist us in meeting customer
expectations. We believe that by supporting local suppliers, the Group
can directly contribute to the growth of local economy
Our Sustainable Procurement Policy which applies to and maintain relationships with the local community.
all procurement activities undertaken by EcoWorld We are proud to announce that in FY2020 100% of our
Malaysia was established in May 2020 and aims suppliers for building materials and main contractors
to encourage our partners to provide solutions, are local.

We are proud to announce

that in FY2020 100 % of our
suppliers for building materials
and main contractors are local.

Eco Terraces, Penang

 14 02 02 47
Social and Relationship Capital

Community Development

EcoWorld Malaysia via the Eco World Foundation engages with local communities in key areas, namely youth education
and development, nature conservation, and health and wellbeing. Due to the current COVID-19 pandemic, a few of
our planned programmes were put on hold. However, we conducted our core programmes involving education and
providing financial assistance to underprivileged students.

Students Aid Programme

This year, Eco World Foundation supported close to 3,000 students from primary, secondary and tertiary educational
institutions by providing monetary assistance in the form of fee payments, education expenses and financial aid.
The breakdown of number of students and respective contributions made are summarised in the table below.

Education Level

Primary Secondary Tertiary

No of Students

2,594 333 31

Annual Contribution

RM1,000 per student RM1,000 per student for Form1 to RM6,000 per student for diploma
in the form of fee Form 3 students; in the form of financial aid; and
payment and in-kind
contributions RM1,400 per student for Form 4 RM8,000 to RM18,000 for the
and Form 5 students; and entire course attended

RM5,000 per student for

pre-university students;

In the form of education expenses

Under the Students Aid Programme, we organised four award

ceremonies in the different regions (North, Central, South and
Sabah) for Ujian Pencapaian Sekolah Rendah (“UPSR”) and
Pentaksiran Tingkatan 3 (“PT3”) students.

The award ceremony recognised students who scored high

marks in UPSR and PT3 examinations. Students and their
parents were invited to the ceremony to celebrate their
outstanding achievement and to motivate them to further
excel in their education.

166 students received cash prizes, RM300 for UPSR students

and RM500 for PT3 students. Along with the cash prizes, the
UPSR excellence award recipients received a Malay-English
dictionary and a motivational book titled “A+B=C, Attitude
+ Behaviour = Character”. This event was supported by 25
volunteers (22 from EcoWorld Malaysia and 3 from EcoWorld
International). The Foundation also recognised 23 teachers
for their commitment to the Students Aid Programme
Eco World Foundation provides school supplies for underprivileged students
and guiding students to achieve academic excellence.
Note:
Event held prior to MCO which started on 18 March 2020
48 ECO WORLD DEVELOPMENT GROUP BERHAD

SUSTAINABILITY REPORT 2020

SOCIAL AND RELATIONSHIP CAPITAL

Eight schools were recognised for their support to the Students Aid Programme, four of which were selected
for the Best School Award category and awarded RM10,000 each. The other four schools received the Eco World
Foundation Award and received RM8,000 each.

Through the Students Aid Programme, 75 students to date have had the opportunity to pursue tertiary education,
of which 45 have graduated with degrees and are currently in the workforce, while the remaining 30 are still
pursuing degrees in local universities.

As part of its efforts to provide a conducive environment in which students can thrive, the Eco World Foundation has as
of FY2020 cumulatively contributed a total of RM885,000 for the replacement and upgrading of school facilities and
furniture including furniture for special schools.

Education for Orang Asli Corporate Social Responsibility Programmes

Eco World Foundation supports the Orang Asli Despite challenges brought upon by the pandemic,
community by providing educational assistance. EcoWorld Malaysia continues to find ways to give back to
We worked with Persatuan Kebajikan Suara Kanak-kanak local communities.
Malaysia (SUKA), a non-governmental organisation to
ensure Orang Asli children have access to education This year, we contributed to the improvement of facilities
despite socioeconomic challenges faced. at a local primary school, Sekolah Jenis Kebangsaan
(Cina) Ton Fah, in Semenyih. We re-turfed the school
With the ‘Empower 2 Teach’ programme, we sponsored field in November 2019 in order to improve the school
school materials and study sessions worth RM125,700 environment as well as encourage students to spend
for preschoolers in Kelantan and Pahang. Details on the more time outdoors.
sponsorship is listed below:

1. Syllabus and school materials for 10 Orang Asli

preschoolers

2. Training cost for 10 Orang Asli pre-schoolers

3. Supervision cost for 10 Orang Asli pre-schoolers

4. Operation cost of 3 Orang Asli pre-schoolers

In March and June 2020, we partnered with the 4X4

Relief Malaysia for a charity event, Kembara Amal 2020
that looked to improve the livelihood of the Orang
Asli communities in Malaysia. Through this event,
EcoWorld Malaysia, alongside EcoWorld International Eco World Foundation donates furniture to local schools
Berhad, contributed grocery items, toys and clothing for
200 selected Orang Asli families.

Orang Asli teachers supported by the Empower 2 Teach programme Eco World Foundation Dialogue with Parents
 15 02 49
Conclusion

CONCLUSION

While the world continues to reel under the impact of the COVID-19 crisis, this pandemic has
stimulated lateral thinking and has forced our leadership to rethink and reimage their vision for
sustainability success as part of the ‘new normal’. This includes innovative solutions to enable
the Group to continue enhancing our sustainability performance across our operations, despite
movement restrictions. We also realise the importance of communicating our sustainability
strategies effectively to our stakeholders via online platforms.

Looking back, amidst having to make changes to the way we carry out our day to day operations,
we are pleased with the positive results of our initiatives. This outcome would not have been
possible without the commitment of our leadership team and employees.

We are certain as we journey into the next year, we will continue to improve our sustainability
performance as well as foster business growth to meet stakeholder expectations.

Eco Majestic
50 ECO WORLD DEVELOPMENT GROUP BERHAD

SUSTAINABILITY REPORT 2020

GRI Content Index

GRI 100: General Disclosures

Disclosure Description Page

General Disclosures
102-1 Name of the organisation 1
102-2 Activities, brands, products, and services 1
102-3 Location of headquarters 1
102-4 Location of operations 1
Strategy
102-14 Statement from senior decision-maker 2-3
Ethics and Integrity
102-16 Values, principles, standards, and norms of behaviour 20-21
102-17 Mechanisms for advice and concerns about ethics 20-21
Governance
102-18 Governance structure 12
Stakeholder Engagement
102-40 List of stakeholder groups 13
102-43 Approach to stakeholder engagement 13-14
102-44 Key topics and concerns raised 13-14
Reporting Practice
102-46 Defining report content and topic Boundaries 1
102-47 List of material topics 15-16
102-50 Reporting period 1
102-53 Contact point for questions regarding the report 1
102-55 GRI content index 50-51

GRI 200: Economic

Disclosure Description Page

Economic Performance
201-1 Direct economic value generated and distributed 18
201-4 Financial assistance received from government 18
Procurement Practices
204-1 Proportion of spending on local suppliers 46
 16 51
GRI Content Index

GRI 300: Environmental

Disclosure Description Page

Energy
302-1 Energy consumption within the organisation 37
302-3 Energy intensity 37
302-4 Reduction of energy consumption 37
Emissions
305-2 Energy indirect (Scope 2) GHG emissions 38
Waste
306-3 Waste generated 39-40

Environmental Compliance

307-1 Non-compliance with environmental laws and regulations 45

GRI 400: Social

Disclosure Description Page

Disclosure Description Page

Employment
401-1 New employee hires and employee turnover 26
Benefits provided to full-time employees that are not provided to temporary or
401-2 26
part-time employees
401-3 Parental leave 26
Occupational Health and Safety
403-1 Occupational health and safety management system 22
403-2 Hazard identification, risk assessment, and incident investigation 22
Worker participation, consultation, and communication on occupational health
403-4 22-24
and safety
403-5 Worker training on occupational health and safety 22-24
403-9 Work-related injuries 24
Training and Education
404-1 Average hours of training per year per employee 29-30
404-2 Programmes for upgrading employee skills and transition assistance programmes 29
Diversity and Equal Opportunity
405-1 Diversity of governance bodies and employees 25
Local Communities
Operations with local community engagement, impact assessments, and
413-1 46-48
development programmes
 www.ecoworld.my

Eco World Development Group Berhad

(197401000725 (17777-V))

Suite 60, Setia Avenue, No. 2, Jalan Setia Prima S U13/S, Setia Alam
Seksyen U13, 40170 Shah Alam, Selangor Darul Ehsan, Malaysia

T +603 3344 2552 F +603 3341 3731 E corp@ecoworld.my