Quarter 2 – Module 13

Settings, Processes, Methods

and tools in Communication
 Lesson (HUMSS_DIASS12-IIa-40) / (HUMSS_DIASS12-IIa-41)

13 SETTINGS, PROCESSES, METHODS

AND TOOLS IN COMMUNICATION

Every part of this module contains activities that will help you
in developing your cognitive, affective and psychomotor skills.
In this module, you are expected to:
1. Illustrate the different processes and methods involved in
undertaking communication (HUMSS_DIASS12-IIa-40)
2. Distinguish the appropriate communication on media
channel(s) to use in different settings and situations.
(HUMSS_DIASS12-IIa-41)

Illustrate by any possible means the setting, processes, methods

and tools in communication. Used your notebook to reflect the
illustrations. (15 points)
 In previous chapter you had learned the settings, processes,
methods and tools in social work. The processes on how on how
communications applied and used in different social workplace and
settings as well as Illustrations showing methods and tools in
communication utilized in different situations is being discussed in this
module.

Activity 1: Tell me what!

Directions: Using the illustrations below, write your opinion on the

concept of processes, methods and tools of social work. Write your
answer in the notebook.

http://www.the4thwheel.com/blog/2018/04/24/3-innovative-communication-
tools-for-ngos/
 THE SETTINGS, PROCESSES, METHODS AND TOOLS IN
COMMUNICATION

“COMMUNICATION is as powerful as education in developing a

sense of importance and urgency regarding the affairs that directly
affect the citizen’s and the nation”.

SETTINGS OF COMMUNICATION-pysical sorroundings of which

communication occurs,environmental conditions and and knowing why
audience need to recieve communicatio ( Aberts, Nakayama, and
Martin, 2007)

SCHOOL SETTINGS -deliver educational goods to the public and enagged

communities in agenda settings reagrding educational goals and
means.

COMMUNITY SETTINGS-where all sectors interact: government, business,

civil society, and all individual and groups.

CIVIL SOCIETY SETTING-it includes various group of non-government

organizations, charities , foundation, peoplke's organization and to
advocate marginalized sectors and minorities.

PRIVATE SECTORS SETTING-refers to business community, involved

in thye delivery of public services but are not government.Communication
is advertisement to inform the public of goods and services for sale.

GOVERRNMENT SETTING-deliver social and public services ,communicates to

inform the public about national plans,oppurtunities and publice
services.Relied on mass media to dessiminate propaganda.
METHODS OF COMMUNICATION
-The methods of communication involves the verbal (sounds, language
and tone of voice), the aural listening and hearing; non-verbal (facial
expression, body language and posture; the written (letters, memos,
journals, email blogs, and text messages; and the visual (signs, symbols,
illustrations and pictures).
TOOLS OF COMMUNICATION
-Includes all that new use in both communicating with other and
interpreting the information received from others.
-They range from language in all its forms, from tone of voice, to
performing, re-enacting, television, storytelling, telephone, cellphone,
movies, news, radio, photograph, digital and social platforms and the
internet.
-TOOLS OF COMMUNICATION IN DIFFERENT SETTINGS
SCHOOL SETTING
-Schools can do online process of enrollment and present instructions in
virtual classroom. The emergence of new media and technology has
transformed communication in schools to include new forms of
communities cutting across schools to create communities of learners
that come together in pursuit of learning beyond the confines of school
they belong to. There is more exchange of information and documents
among students, and traditional group work has become virtual teamwork
by accessing the used of different media platforms. There is more to
student-to- student and student-to-teacher direct communication than any
time in history.
COMMUNITY SETTING
Communication with communities is a one directional pattern of mass
media. Sectors of community announce their offering to wider community
and government agencies. Within community based there is also
individual-to-individual, group-to-group and general environment
communication. Various tools and methods are appropriately drawn to
achieve community setting communication goals. On this level, a face-to-
face communication and tarpaulin as well as graffiti are very common.
CIVIL SOCIETY SETTING
-Communication in this sense is defined by the mission and actions
chosen by civil society. They can draw almost all tools of communication.
To highlight issues, they do produce documentaries and even inspire
movies. They are using new and social media to bring their case to a
wide audience possible and effectively.
PRIVATE SECTOR SETTING
Communication tools and methods are largely advertisement, to inform
the public, individuals, groups and communities about available goods
and services for the sole purpose of profit. They need information from
the public to understand the demand they have to supply. The concept of
corporate social responsibility (CSR) is important to foster the goal of
maintaining a positive public perception.
GOVERNMENT SETTING
-Traditionally, the government relied on mass media to disseminate public
information and propaganda. With the emergence of new media, the
government has also incorporated new technological tools. For example
class and work suspensions during typhoons and storms in the
Philippines are posted through social networking sites and informed
through SMS (text), and Facebook media account, in addition to
traditional radio and TV announcement.

-The PROCESS OF COMMUNICATION accounts for what happen

between the source of message and the recipient, the skills employed in
giving and receiving information, and conveying our ideas and opinions
withy those around us.
CHANNELS OF COMMUNICATION:
Face-to-Face or Personal Communication
https://www.kissclipart.com/good-listener-clipart-active-listening-
communicati-h721pk/
Face-to-face or personal communication is one of the richest channels of
communication that can be used within an organization. This is the best
channel to use for complex or emotionally charged messages, because it
allows for interaction between speaker and recipients to clarify ambiguity.
A speaker can evaluate whether an audience has received his message
as intended and ask or answer follow-up questions.

Broadcast Media Communications

https://www.iconfinder.com/icons/2540199/broadband_high_internet_sign
al_transmission_wifi_wireless_icon
TV, radio and loud speakers all fall within the broadcast media
communication channel. These types of media should be used when
addressing a mass audience. Businesses seeking to notify customers of
a new product may advertise or do promotions using a broadcast
channel.

Mobile Communications Channels

https://pixabay.com/vectors/phone-cell-mobile-communication-2655101/
A mobile communication channel should be used when a private or more
complex message needs to be relayed to an individual or small group..
Some within an organization may opt to use this channel versus a face-
to-face channel to save on the time and effort it would take to coordinate
a face-to-face meeting.
Electronic Communications
Channels
https://freesvg.org/flat-screen-
television-set-vector-imag
Electronic communication channels encompass email, Internet, intranet
and social media platforms. This channel can be used for one-on-one,
group or mass communication. It is a less personal method of
communication but more efficient
. Written Methods of Communication
https://www.pikist.com/free-photo-smekn
Written communication should be used
when a message that does not require
interaction needs to be communicated to
an employee or group. Policies, letters, memos, manuals, notices and
announcements are all messages that work well for this channel.
Recipients may follow up through an electronic or face-to-face channel if
questions arise about a written message.

Activity 2. Let’s Do It!

Directions: Below are images that illustrate settings and processes of
communication. Explain what communication process applies in the
different settings.
https://www.youtube.com/watch?v=wsQi5qr2aQc

https://slideplayer.com/slide/6291081/
 https://www.microsoft.com/en-us/p/business-board-
game/9pntqj343qlj?activetab=pivot:overviewtab

https://www.thelifeyoucansave.org/blog/9-positive-effects-of-donating-money-
to-charity/

THE SETTINGS, PROCESSES, METHODS AND TOOLS IN

COMMUNICATION

Let us remember!

-Communication is important to improve social skills in the

workplace and community setting.
.
The audience of communication interprets the messages based
on their individual context or reality.

-Communication process determines whether there are

corresponding changes in the outlook, opinion, attitude or
behavior of the audiences.

-In general communication with communities has tended to favor

mass media.

-The private sector engages with the public to remain relevant,

profitable and accepted.

-The government has highly confidential information that is meant

to be accessible in all the members of the public.

-Communication tools include all that all we use in both

communicating with others and interpreting the information
received from the others.

-Various tools and methods are appropriately drawn to achieve

community setting communication goals.

Good job! You have finished another task! Are you excited to start a new one?

Let us proceed now to the next activity. Good luck and enjoy.

Great job! This time, it’s your turn to work on your own.
 ACT 3: IF I WERE IN! Supposed you are an SK officer in your
Barangay. In the discharge of your functions and responsibilities, you are
the one who will lead the youth to disseminate the information drive on
eliminating drug addiction in your place. As a youth leader and organizer
what channels of communication you will utilize in school and community
settings? Used the table below to present the appropriate communication
used in different settings and situations.
Media Channels School Setting Community Setting
Processes Face-to-
Face or Personal
Communication
Broadcast Media
Communications
Mobile
Communications
Channels
Electronic
Communications
Channels
Written Methods of
Communication

1. Fill in the illustrations below pertaining to the settings and

processes of communication:

FIVE ELEMENTS IN PROCESSES OF COMMUNICATION

 2. Give the tools of communication in the community setting?
______________________________________________________
______________________________________________________
______________________________________________________
______________________________________________________
____________________ .
3. Distinguish the communication process between government
and private sector?
______________________________________________________
______________________________________________________
______________________________________________________
______________________________________________________
____________________ .

ACTIVITY 4: MY THOUGHTS ABOUT!

Share your personal experience on the process of communication.
How would you want others to communicate with you? What are your
preferred methods and ways in communication? Or what tools may you
used to convey informations and expressing your views? Share your
thoughts about these.
ANSWER KEY

Answers may vary

Answers may vary

Answers may vary

Answers may vary

Answers may vary

Answers may vary

Q 1:

CIVIL SOCIETY SETTING-it includes various group of non-government

organizations, charities , foundation, peoplke's organization and to
advocate marginalized sectors and minorities.

PRIVATE SECTORS SETTING-refers to business community, involved

in thye delivery of public services but are not government.Communication
is advertisement to inform the public of goods and services for sale.

GOVERRNMENT SETTING-deliver social and public services ,communicates to

inform the public about national plans,oppurtunities and publice
services.Relied on mass media to dessiminate propaganda.

SETTINGS OF COMMUNICATION-pysical sorroundings of which

communication occurs,environmental conditions and and knowing why
audience need to recieve communicatio ( Aberts, Nakayama, and
Martin, 2007)

SCHOOL SETTINGS -deliver educational goods to the public and enagged

communities in agenda settings reagrding educational goals and
means.

COMMUNITY SETTINGS-where all sectors interact: government, business,

civil society, and all individual and groups.

Q2
Answers may vary
Q3
Answers May vary