Introduction to Managed Services Plan in Cloud

Nov 2021
 Agenda
• Introduction

• Our Capability & Partner Ecosystem

• Cloud Offerings

• Managed Services

• Cloud Hybrid and Security Posture

• Case Studies

• Q&A

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 MothersonSumi INfotech & Designs Limited : Established 2000
Why we are partner of choice for you…

MothersonSumi INfotech & Designs Limited Presence

Fast Facts CMMI 42 1800+

Level 5 Countries Employees India US EU Japan Singapore UK Middle East

Industry
Vertical
Manufacturing FMCG Pharma Automotive Healthcare Logistics

Service
Lines
Cloud Services Digital & Analytics IOT & Automation ERP Consulting Services IT Infrastructure Product Engineering

Quality
Certifications ISO 9001:2015 ISO/IEC 27001:2013 ISO/IEC 20000-1:2011

Partner
Ecosystem

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Our Capability & Partner Ecosystem

Cloud Services - 120+ Customers

Over 90+ Certified Resources Cloud Roadmap Strategy

1500+ Servers Cloud Assessment

500+ TB Storage Cloud Foundation Design Gold Competency

100+ PaaS Workloads Cloud Migration
• DevOps
200+ App Modernizations Cloud Operations
• Application Development
• Application Integration
• Windows & Devices
Hybrid Managed Services • Data Analytics

42 Countries 5000+ Servers

• Datacentre
• Cloud Productivity
300+ Sites 3 PB Storage
• Data Platform
30k Mailboxes 800+ DB’s
• Cloud Platform
600+ Apps 100K Connections

100+ i-Gateways 7000+ NW Devices

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Cloud Standalone Offerings

Assessment (Includes Cloud Strategy & Consulting) Foundation Design

Cloud Strategy Roadmap Planning Assessment Readiness Design

Define strategy for Align cloud roadmap Detailed Assessment which act as Design and implement
cloud adoption along planning to defined a pre-requisites for migration the cloud foundation
with TCO strategy Architecture

Migration Execution Managed Services

Migrate Govern Run

Setup migration factory and migrate Comply, control and Run and optimize
the workloads to cloud secure

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Managed Services - Overview

Keeping all systems up and running all the time ensuring best performance, optimized cost and updated environment

Monitor &
Manage Cloud Management Layer

24x7 Monitoring & Management

Remediate & Automation &
Resolve Orchestration
AI enabled tool at each layer

OPTIMIZE
RUN

Record & Single SLA across Cloud

Scaling Analyze

Proactive & Predictive remediation

Robust Cloud Consumption
Governance Optimization
DevOps Integrated Framework

Security & Multi-cloud Support

Continuous Compliance
Compliance

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NextGen Operating Model – Hybrid Shared Services

Traditional Model IaaS PaaS SaaS

Environment

• Largely Closed & Complex Architecture • Standard and shared environment • Standard and shared environment • Application is modular &
• Proprietary Platform • Dynamic Infra services • Cloud Based Integrations accessible

CMP Layer

Cloud Ops Analytics

Cloud Lifecycle Management (Native or 3rd Party)

Tools

Continuous Compliance & Governance (Native or 3rd Party)

Cloud Configuration Management (Native or 3rd Party)

Legacy ITIL based ITSM, Monitoring & Performance Management Tools- IM, PM, CM, event management

L1 Resources- Service desk + Command Center

L2/L3 Admins- Server, Backup, DB (Converged Roles)
Security Admin
Network Admin
Application Operations Admin
Resources

Cloud System Admin

Operations Manager
Cloud Architects
Cloud SME
Third Party Vendor- Infrastructure/ Application
Cloud Vendor

Compliance Quality Architects COE Training

77 Shared Resources Third Party Vendors

Managed Services Tiers
Managed Services Basic Advanced Premium
24 x 7 Service Desk (L1) Production Only ✓ ✓
24 x 7 Monitoring (Infra) Using Cloud Native Tools Cloud Native & Enterprise Tools Cloud Native & Enterprise Tools
24 x 7 Monitoring (Apps)   ✓
24 x 7 Support   ✓
16 x 5 Support  ✓ 
8 x 5 Support ✓  
Cloud Ops Support ✓ ✓ ✓
OS Support (Windows & Linux) ✓ ✓ ✓
DB Platform Support (Cloud Native only) ✓ ✓ ✓
Backup & Recovery Production Only ✓ ✓
Patch Management Production Only ✓ ✓
Incident Management ✓ ✓ ✓
PaaS Support  Production Only ✓
Automation in Ops (Cloud Native) ✓ ✓ ✓
Reports Monthly Monthly Bi-Monthly
Cloud Governance (CMP)  Cloud Health Cloud Health
Cost Optimization  ✓ ✓
Well Architected Review Yearly Half Yearly Quarterly*

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* % of Azure Monthly billing or consumption.
Engagement Methodology Summary

Initiation Transition In Managed Services Delivery

(1 month) (1-2 months) (ongoing)

• Transition kick off • Infrastructure connectivity • Steady State Services - KPI Baselining phase (2 months)
• Documentation review - and access fulfillment – Client guidance - moderate
services processes and • Knowledge Transfer – Monitoring and incident / problem / change / release
technical environment; Ticketing – Knowledge phase management
tool input
– Forward shadow phase – Enhancements per agreed capacity (optional)
• Transition governance team
composition across customer, – Reverse shadow phase – Weekly service reviews
incoming, and outgoing teams – Cutover phase • Steady State Services - Ongoing Optimization phase
• Transition In planning including • Transition In sign off – Customer guidance - low to none
KT curriculum and schedule • Process Customization – Monitoring and incident / problem / change / release
• Staffing mobilization for initial • Staffing mobilization for management
team remaining incoming team – Enhancements per agreed capacity (optional)
• Infrastructure connectivity and – Continuous improvement and optimization
access requirements
– Monthly service reviews including optimization outcomes
• Communication and
governance model

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Process Flow
Customer actions

Ticketing tools

1
2 Issue Raise Tickets
Customer Issue Buganizer
Classification
Team Identification System
by customer 3

Report Issues Response

P1 P2 4
1 &
Resolution
P3 P4 Solution
services MIND team
(advisory &
5 debugging)
L1 L2 L3 L4
MIND team

MIND team Vendor support

Proactive Communication Product
support*

Initial level of services for customer liaison, issue triage and resolution following Experts interfacing with L2. Perform enhancements, root cause analysis, stability analysis,
L1 L3
predefined instructions, and ticket routing problem management

Second line of services. Perform incident investigation and diagnosis, triage and issue L4 Tickets that require help from cloud vendor
L2
resolution and assign issues to appropriate owners

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Cloud Hybrid Offerings

Cloud Security SAP on Cloud Application Innovation

Design and implement the Build your SAP on cloud for Modernize your legacy apps
secured & complaint cloud effortless and meaningful to kick-start your digital
environment customer experience transformation journey on
cloud

IOT & AI/ML Cloud DevOps Value Added Services

Digital transformation with Seamless Build & Deploy of Well Cost

help of Connected Device, Cloud native environment with Architected Optimization
Predictive Analysis & NLP single click Review
Solutions

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Cloud Shared Responsibility Model

IaaS PaaS SaaS

Manage Data, Information, User Accounts & Identities, User Permissions etc.

Customer
Deploy, update
Deploy, update and patch application software and patch
application
software

Deploy, update and patch application server

Deploy, update and
patch OS
Deploy, update and patch OS

Provider
Deploy and maintain hardware (server racks, disks, routers, cables etc.)

Manage and protect supplies and facilities (power, cooling, cabling, guards, etc.)

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MIND Security Offerings

Policies Procedures Regulatory Contract, Service

Risk and Compliance GRC CASB
Shared Responsibility Model and Standards Compliance and Legal

Data & Data Encryption DLP/ Storage Container Security

DAST / SAST, Web Application
Application and Key Gateway/ Work DevSecOps, PaaS
Secure SDLC FW / API Security
Security Management docs Security

Identity & Access Identity and Access MFA, SSO & User certificate User Access
PIM / PAM
Management Mgt Federation Management Governance

Cloud Audit / Threat Vulnerability Threat

Threat Management DDoS Protection
SIEM Management Management Intelligence

Workspace System Host Intrusion

End Point Detection
Endpoint Security Anti Malware Application Hardening / Patch Prevention
and Remediation
Manager Mgmt System

Infrastructure Security VNET Peering/

NextGen Firewall Load Balancer Proxy Network IDS/IPS
(Network) VPN Gateway

Express Route/
Cloud Platform & Azure VNET/ Private / Public
Regions DNS/ Traffic NACLs / SGs
Connectivity VNET Peering Subnets
Manager

Cloud Native Security MIND* Optimized Security

Third Party Controls
Controls Controls (Native / Third Party)

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Value Propositions

Industry agnostic
Comprehensive
A robust and vibrant Highly Skilled & certified Solutions aligned to solutions to provide
assistance through the
partner ecosystem resources today’s business needs business-relevant
cloud journey
offerings

• 95+ certified resources • Application Innovation • Cloud Strategy • Manufacturing

• 200+ certifications across • DevOps/ Automation • Cloud Assessment • Education
multi cloud platforms. • IoT & AI /ML • Cloud Foundation • Fin-tech
• Multi specialty and • Cloud Security • Cloud Migration • Healthcare
extensive experience • Microsoft Azure Well- • Cloud Managed Services • Pharma
across various services on Architected Review / Cost • Public Sector
Public Cloud. Optimization • BFSI
• 0365

Optimization through WAR (Well Architected Review) thus resulting in huge cost optimization.
Business
Operational Excellency by using cloud management platform to record and analyze the environment for better efficiency.
Benefits
with Continuous compliance with help of industry leading tools to make sure your environment is completely secured and complaint.

MIND Improved SLA’s through well-organized support system with next-gen operating model

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Case Study – A leading Export Co.

Client needed an Challenges

• Build and release of digital campaigns were taking much time.
automated code • Rollback process of features was manual and time-consuming.
integration, • Serving customers from multiple time zones so in need of
deployment and smaller maintenance window to roll out new digital features.
• The deployment team had to continuously work outside office
testing practice
hours to meet the rollout schedule.
clubbed with Agile
software
Solution
development
• Implemented AzureDevOps to shift into a more rolling product-
practices. delivery approach to software and services development.
• Configured Azure Boards for Agile practice, Azure Pipelines for
continuous integration and deployment, Azure Repos for source
code management ,Azure Artifacts to create, host and share the
packages and Azure Test Plans for software testing practice.

Benefits
Savings from various Saving on Storage Cost Increased productivity by
55% licensing cost required 30% using Azure Blob Storage 25% continuous monitoring
for operation

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Case Study – A leading University in West India.

Client needs to Challenges

• Hardware reaches an End of Life date, the OEM no longer
implement the ERP
markets, sells or releases this equipment and parts..
for the university • Implement the ERP solution for which current hardware is not
however hardware able to meet the requirement
resources were not • ERP deployment team had to continuously work outside office
hours to meet the rollout schedule.
readily available
due to the
Solution
pandemic .
• Implemented Azure Public Cloud Infrastructure to shift into a
more agile product-delivery approach to software and services
development.
• Migrated on-premises workloads on cloud .

Benefits
Faster Datacenter Saving on compute Increased productivity by
55% modernization and 30% resources by rightsizing 51% continuous monitoring
application deployment

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Case Study – leading enterprise web apps, custom software
development company in India.

Minimize your time to Challenges

• Agile delivery of application hosting infrastructure was
market for B2B
obstructed by Hardware Delivery timelines and high cost
application used for • Pay As You Go Model
Safety management • Keep Infrastructure cost at minimal
Software , user-
friendly and mobile-
enabled applications
Solution
provide safety culture
• Rightsized the resources with optimum usage and deliver the
and free work cost effective Azure public cloud solution .
environment for the • Customer B2B application platform delivery timelines reduced .
employee and
contractor personnel..

Benefits
Service Delivery for the Saving on compute and Increased productivity
90% B2B customer was 41% storage resources using 43% and availability of
improved cost optimization resources

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Case Study – SMHS healthcare IT solutions providers.

As part of Challenges
• Needed an effective, centralized IT infrastructure that was
technology
flexible, adaptive, scalable, and secure.
strategy, SMHS • Needed DevOps and Data Analytics platform for agile
was developing an delivery and data driven decisions
Organizational HIS • Needed Data Visualization software on cloud
which would be
hosted on the
Solution
Cloud. And Deploy
• Deployed the azure native resources with The Azure
all ‘Cloud Ready’ Function App stores the data and results from Text Analytics
applications to the in Azure Database for MySQL.
Public Cloud for its • Provided solution for data visualization and analysis in
end customers. Power BI.
• SMHS was able to build secure and scalable HIS solutions
that meet the demands of both customers and business.

Benefits
Scalability and flexibility Cost benefit using cloud Improved Decision
50% was increased 41% platform and native 43% making using analytics
services and data driven decisions

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Case Study – Public Sector Organization

Client was facing Challenges

challenges in • Unavailability of operational insights and business visibility from
Distributed data sources
collecting
• Dashboards/ reports visibility which can be embedded in
production data existing web-apps, mobile apps
leading to reduced
production visibility Solution
leading to lack of • Data is centralized into on structured Azure Data Warehouse
efficiency, and Based on this data Power BI dashboards/ reports are
created
increased cost and
• Row Level security access was setup and Power BI Embedded
reduced capacity was used.
performance • From multiple data sources, data is centralized into on
structured DW
• dashboards/ reports are created which and embedded in
existing web-apps, mobile apps .

Benefits
Effective utilization of Increased productivity Reduction in
38% existing resources
40% by accurate reporting 28% operational cost

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Our key Cloud Customers

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 MakeWebBetter

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Thank you.