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Evs Video Server Logs Procedure: Prerequisites

1. The document provides instructions for collecting log files from EVS video servers to help troubleshoot issues. 2. There are two ways to collect logs using either the video server's tools menu or XNet Monitor software. 3. Key steps include backing up logs to a FAT16 formatted USB drive using the server menu or downloading logs via FTP using XNet Monitor. Common error messages seen in logs are also listed.

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167 views6 pages

Evs Video Server Logs Procedure: Prerequisites

1. The document provides instructions for collecting log files from EVS video servers to help troubleshoot issues. 2. There are two ways to collect logs using either the video server's tools menu or XNet Monitor software. 3. Key steps include backing up logs to a FAT16 formatted USB drive using the server menu or downloading logs via FTP using XNet Monitor. Common error messages seen in logs are also listed.

Uploaded by

gibonul
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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VIDEO SERVER

LOGS PROCEDURE

EVS VIDEO SERVER LOGS PROCEDURE


Prerequisites:

• Use our Web portal to enter a new issue, and fill out all fields required. Always indicate the client
workstation (name, IP address, serial number).
• If the problem can be easily reproduced, it will be better to backup all logs, then flush the entire logs
from “Tools” menu. Logs will be smaller and easier to analyze.
• Always indicate a timestamp when the error occurred and a print screen of the error. If the problem
happened systematically please include with the logs a short Video showing the problem and steps
to reproduce it.

How to collect logs:


VIDEO SERVER
LOGS PROCEDURE

Video Servers:

To export logs from a Video Server, there are 2 ways. Using Video Server “Tools” menu or via “XNet Monitor”
software.

1. How to save log file from the Video Server.


Format one USB memory stick in FAT 16. USB Memory Stick maximum size should not exceed 4
GB.
Plug the USB stick in the internal USB connector. The connector is present on the first board starting
from the lower slot in the mainframe. As this connector is directly linked to the Server motherboard it
is very important to avoid any electrostatic discharge when the stick is fitted. To avoid this problem
please touch the mainframe first and then insert the Memory stick in the USB connector.

Corporate North & Latin America Asia & Pacific Other regional offices
Headquarters Headquarters Headquarters Available at
+32 4 361 7000 +1 947 575 7811 +852 2914 2501 www.evs.com/conctact
2
VIDEO SERVER
LOGS PROCEDURE

From the EVS Multicam Startup menu. Press F9 to access the “Tools” menu and select
“E(x)port log files” validated by keying “Enter” from the PC keyboard.

At the end of the log collection process a window will pop up


The first line will let you know if log file is successfully transferred to the USB stick and specifies
the path and log file filename.
Filename structure will be sn_machine-1.zip. If a log.zip file is already present on the stick the
number will be incremented by 1 -> sn_machine-2.zip
The second step will be to choose between clearing logs already collected from the server or
not.

The latest step will be to remove the USB memory stick but as at the first step of this procedure
please touch the mainframe first to avoid any electrostatic issues when plugging in the Memory
stick.

Corporate North & Latin America Asia & Pacific Other regional offices
Headquarters Headquarters Headquarters Available at
+32 4 361 7000 +1 947 575 7811 +852 2914 2501 www.evs.com/conctact
3
VIDEO SERVER
LOGS PROCEDURE

2. How to save log file using XNet Monitor software.


XNet Monitor software must be installed on a computer. Software can be downloaded from our web
site.
From XNet Monitor, right click on the server from which you would like to retrieve logs. And select
Extract Logs

Next step will be for the XNet Monitor to extract via ftp the logs from the server. A warning will be
displayed as collecting logs during playout is not recommended because it can overload the server.

Corporate North & Latin America Asia & Pacific Other regional offices
Headquarters Headquarters Headquarters Available at
+32 4 361 7000 +1 947 575 7811 +852 2914 2501 www.evs.com/conctact
4
VIDEO SERVER
LOGS PROCEDURE

At the end of the process the following window will pop up providing the path from collected logs
file. By default files are saved in C:\EVSLogs\XNet Monitor\XT Server logs\ directory.

Corporate North & Latin America Asia & Pacific Other regional offices
Headquarters Headquarters Headquarters Available at
+32 4 361 7000 +1 947 575 7811 +852 2914 2501 www.evs.com/conctact
5
VIDEO SERVER
LOGS PROCEDURE

Common error messages / problems:

Bad LTC on OSD Video Servers:


• !TC
• Shift F2 config MLT
o 1 server
o Advanced F3
o Sync PC time to TC every 15 min
• Drifts Shift F5 page 3

Impossible to export Video Clip or Backup train:


Connect over Gige Video Server interface using its ftp server using Filezilla.
Host: Video Server IP Address
User: evs
Password: evs!
Directory: please browse Video Server content using LSM ID from the faulty clip.
Download both i.e. LSM ID: 111B -> 00011B_.........XML and 00011B_..........CLP files.

If the problem happened from the record train. Please create one small clip with the problem
and backup its .clp and .xml file using Filezilla (https://filezilla-project.org).

Corporate North & Latin America Asia & Pacific Other regional offices
Headquarters Headquarters Headquarters Available at
+32 4 361 7000 +1 947 575 7811 +852 2914 2501 www.evs.com/conctact
6

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