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Business Contingency Plan For Logistics

The document outlines requirements for a contingency plan that qualified vendors must submit, including: 1) A business continuity plan that addresses how services will continue in disasters, including notification procedures, emergency contacts, and plans to respond, restore, and resume operations. 2) A pandemic plan that addresses how services will be provided and critical functions maintained during a pandemic, including succession planning, supply chain contingencies, and an organizational chart and contact list. The plans must be submitted for approval and reviewed annually with staff training on any changes. Additional pandemic planning resources are provided.

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Priatna Suheri
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334 views2 pages

Business Contingency Plan For Logistics

The document outlines requirements for a contingency plan that qualified vendors must submit, including: 1) A business continuity plan that addresses how services will continue in disasters, including notification procedures, emergency contacts, and plans to respond, restore, and resume operations. 2) A pandemic plan that addresses how services will be provided and critical functions maintained during a pandemic, including succession planning, supply chain contingencies, and an organizational chart and contact list. The plans must be submitted for approval and reviewed annually with staff training on any changes. Additional pandemic planning resources are provided.

Uploaded by

Priatna Suheri
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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SECTION 9

ATTACHMENT I
CONTINGENCY PLAN

The Qualified Vendor must have a written Contingency Plan that addresses the requirements of
(1) a Business Continuity Plan, and (2) a Pandemic Performance Plan, as stipulated in Section
6.12.1 and 6.12.2 of the DES/DDD Standard Terms and Conditions for Qualified Vendors. The
Contingency Plan must be submitted as part of the Application for a Qualified Vendor
Agreement and is subject to the approval of the Arizona Department of Economic Security/
Division of Developmental Disabilities (“Division”). The Qualified Vendor must submit any
amendment to the plan to the Division for approval within ten (10) business days. The State may
require a copy of the plan at any time prior to or post award of an Agreement.

1) Business Continuity Plan

The Business Continuity Plan (“BCP”) must illustrate how the Qualified Vendor will provide
contracted service(s) pursuant to the Agreement in the event of a natural or man-made disaster
(e.g., earthquake, flood, catastrophic accident, fire, explosion, gas leak) or any other emergency
event which may disrupt routine service delivery (e.g., power outage, disruption of essential
utilities, evacuation by authorities).

At a minimum, the BCP must include the following:


a) Internal emergency notification call-trees, organizational chart, and orders of succession.
b) Checklists to contact and coordinate with police, fire, medical, and other community
emergency responders.
c) The Qualified Vendor’s emergency points of contact(s) information, communication and
reporting protocols with the Division.
d) Plans to respond, restore, and resume business operations as soon as practical and also
protecting the life, health, and safety of members and the Qualified Vendor’s staff.

In addition, the Qualified Vendor must have contingencies for:


a) The loss of facilities/sites.
b) Electronic/telephone failure at primary place of business.
c) Loss of computer systems/records.
d) A facility evacuation plan that assures the successful evacuation of members and staff.
e) A self-sheltering (i.e., shelter in place) plan which maintains adequate staffing levels,
food, water, prescribed medications and equipment that meet the needs of Division
members for not less than three (3) days and for the duration of the emergency/disaster
event.

The BCP must be specific for each of its Arizona facilities and reference community emergency
resources as described above. The Qualified Vendor must provide annual BCP training for all
staff members. The Qualified Vendor must conduct BCP exercises, annually. The Qualified
Vendor must review its BCP(s) as needed, amend the plan as required, and train all staff
members on any changes to the plan.

RFQVA # DDD 710000 9 - Attachment I 1 Effective 9-01-2014


2) Pandemic Contractual Performance

The Pandemic Performance Plan must illustrate how the Qualified Vendor will perform up to the
Agreement standards in the event of a pandemic (e.g., a pandemic influenza is a worldwide
epidemic flu. Because there is little or no natural immunity, the disease can spread easily from
person to person).

At a minimum, the Pandemic Performance Plan must include:

a) Key succession and performance planning if there is a sudden significant decrease in


Qualified Vendor’s workforce. Suggested components include:
i) Identification of a pandemic lead with defined roles and responsibilities.
ii) Development of continuity of operations plan for critical and essential services
and products.
iii) Cross-training of employees for continuity of business on critical and essential
services.
iv) Establishment of policies for flexible worksites (e.g., telecommuting) and flexible
work hours (e.g., staggered shifts).

b) Alternative methods to ensure there are services or products in the supply chain.
Suggested components include:
i) Determination of potential impact on continuity of services and products
provided.
ii) Identification of the materials, equipment or supplies the business will need to
stock in advance to be self-sufficient through an 8-10 day time period.
iii) Identification of essential staff and other critical inputs (e.g., suppliers,
subcontractor services, products, and logistics) required to maintain business
operations by location and function.

c) An up to date list of company contacts and organizational chart. Suggested components


include:
i) Establishment of emergency notification call-trees.
ii) Development of an emergency communications plan which includes identification
of contractor’s key contacts (with back-ups) emergency phone numbers including
fire and police departments, and company organizational chart.

The Qualified Vendor must provide annual training on the Pandemic Performance Plan for all
staff members. The Qualified Vendor must review its Pandemic Performance Plan as needed,
amend the plan as required, and train all staff members on any changes to the plan.

Additional information and ideas for designing and implementing the Business Continuity Plan
and Pandemic Plan can be obtained at www.Ready.gov.

RFQVA # DDD 710000 9 - Attachment I 2 Effective 9-01-2014

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