PDF PMP Exam Quick Reference Guide
PDF PMP Exam Quick Reference Guide
Process groups are not project phases. Process groups are not linear, they are iteragve. Process names follow verb-nounstructum(e.g., Deflne Scape).
MOMEDGEAREAS(10) (#proceeses) 47 PR0C£5SES
lntegra8on Management #fIT} 6 PfI0Q3S GROUPS(5): a rreess»s
2'ix . i't'. “ @¥C .if•. InItIatIng (III) e
Scope I\Management (6C0) s
›1j2 Planning(PL) 24
lmeNenugemuut(fl/ 7
Cost Manage 1eN (OOS) 4 wm4 ”#¿4a ExeeutIng(EX} 8
fi1
Quality Management(gtIA) 1 I¥IonItorIng and Controlllng(IYICj 11
HvmenRmxmmMagem tpUW) 111
Closing(CL) z
13
Rlsk Management(9lS) 6
Pf0glJf8fg60t M8F6g8fg8flt(PRO) 4
5t8k6h0ld6F M6fl8g8fg8nt (STA) 4
1111
COMMON INPUTS,T00LS,AND OUTPUTS ■ ^ *
Inputs: Organizational Process Assets (0PAs›, Enterprlse rnvlronmental Factors ‹EErs), Prolect Management Plan . • » .
(PM Plan), Risk Register, Work Performance, Work Performance Reports .
Tools: Expert Judgaent, Meetlngs, Analytical Techniques, Faclliatatlon Technlques, Project Management lnlcrmatlon
System(PMU) '
Outputs: Change Requests, Updates (f'I\1 flan, frojecl Docs, and 0PAs), Work Performance Informatlon
IN PL EX CL
Develop Project Charter
Develop Direct
Project Management &
Plan MC
MC
Manage
“ Monitor & Perform
“ Project Work
Control “ Integrated
Project Work Change Conkol
PL PL PL PL MC
N0TESA80UT
Project Scope Slalernenl: 0oc#menl slating the project
SCOPE MANAGEMENT requirements by describing objectives, deliverables, boundaries, Work Breakdown Structure ABS)
GfOM§ CFB8tlYi/ T9Chfll§U65' gfaifTS[0rIfI|h§, N0ming| §f0lJp and acceplance criteria
tecfinlque, Delphi technique, Idea and mind mapping Decomposition: Breaking down scope stalemenl
Delphl Technlque: Gathering expert opinion without participants (projecl deIiverabIes)into progressively smaller pieces
knowing who else is being polled; prevenls biasing opinions WBS {\York Breakdown Structure): An hierarchical decomposition
and grouptfiink of deliverables to increasingly more delail for bezel estimating,
I/omInal Group Technlque: Brainsto‹rred ideas are voted assignment, and tracking; each node has a unique number;
W0fk PaCkggBS aft tlI8 T0W8Sf l6vPI n0deS, de00fflp0Sed |0W en0ugh
upon and ranked by priority
to be estimated (cost & tme) and assigned (see diagram at rigI+I).
Group Declslon-making TechniqjJes: Unanimity, majorily,
consensus, pIu‹aIify, and dictalorship Scope Baseline: A combination of the original WBS, WBS
dictionary, and project scopa slatement plus all approved changes
Control
Deline Estimate Estimate Schedule
tivi Act
Resources
KEY:
8chedne Sched. Management
Schedule Maagmn ar
Manajemen la Activity List / Aftrib.
Scope Baseline Milestone List ResouceCaeuoars Receuten rs
Scope Slalemenl ActRB.ftq'|s.
a p eced ng ac
N0T£S A80lff
Quality: he degree to which a set of inherent characteristics f\i|fiIIs QUALTYWANAGEMENT
requirements EX
PL Slandard Oeviation: a measure
Plan
Perform quail iy pfiilosopfi/ fiased on we fact lfial of diversity or data
odserYations iT is less expensive to present an efror
Management Assurance COfttFOl
{Pfl0Cf SS FOCTJSJ
Ouality lhaa to 1+x one
Taf4 (Total gual M g +nl}: every0ne
{Pf100tJCI F0CtJS)
in Organization is responsible l0r quality
KEY: Kalzen (contlnuous Improvement}:
delerr4ine if process is in c0nlrol or
constant process improvement sun £''hari:graph of a slallslic
Quality Metrics Work Perl. Data JET (JM s t• In•Time): nea I zero Over 1 i rue Io depicl change
Inpuk Quality bird Meas. Delivembles inventory; n0 spares Slallslleal Sampling: random
150 900t1: certification Ihal sampling lo cut costs ol I 00% sa rn ple
you documer I and lot tow processes eenohmarklng: comparing project quality
Ouality Management Six Sigma: 3. 4 detects per million, standards to those of olher projecls
Cost-Benefit Analysis fl9.90966a aisel specify cations FTowcharling: depictingrelalionships
Cost of Quality Three Sigma: z7o0 delerts per million, 0f C0IT1§0fI8n]'2 Ifi 8 pf08988
7 Basic Oudity Tools 99 73° meet specilirations Parelo Charl: depleting causes descendingiy
One SI gma: 317,500 deler Is rarEed by number of problems resulling
Oesign of Expenn enls Verified oeliverabies per m IIIion;68.25% meel spers. lr0m If e respective causes
Quality Conlrol Meas. Mutually Exclusive: one cdoire 5C8tt9r OT agf6m' gl0l 0l dcli ROI IIIA
Stafistica! Sampli +g Validated Changes or event excludes other possibilities against 2 variables to depicl
Add’lQuaI. Plng. Tools Cfiange Requesls Stallstlcal Independence: z outcomes possible sialislical correlation 0r
ate not dependent on eacn olher dependence
Oudity IYlanagrment Ran
Probab IIIty Distribution: table or graph
Outputs showing oatfleriatical possibility of an Gause 8 tffecl {lshl8awa/Fls fibo ne}
even1 occurria g 0la8iam: relating polrnlial uaflcrlying
causes to an eflecl or result In analysis
CONTROL
PROBABILITY OISTRIBJTIOP
CHART
Scatter Diagrams
Dlagfams Qualify Management & Control Tools: Altro ity Oiagrams, Process Oeclsion Prog Ham Pharls, lnterr elationsliip Oigraphs, free Oiag rams,
PL EX EX
MOTIVATIONAL THEORIES
Plan Human Acquire Develop Manage f1e8dS £',8iS1 in 8f1 hiPr8rSh y; Gfifitifl9 flePd8 in 0fl e
Resource Project Project Project category does not motivate unless the loyer level
Management Team Team Team oeefis are already met
KEY: Hg gb8Fg’5 M0ti¥6(iO0-H\gi809' h\§ iPfle |gC[0fS
Sldff ASSl9fim8filS do nol motivate but mast be present for
AClivity R8S0IJfC8 Human R8S00FC8 Team Bert Assessment moi atonaCacorstoludion
Inputs Requirements Management Plan Resource Calendars Issue Lop NcGregor's Theory-X & Theory-Y: X-mgrs
Work Perf. Reports believe conslanl supervision is necessary; Y-mgrs
Interpersonal Skills bfTTi9YfT §g0§lg 0ah b9 IflJSlBd IO W0fk
Training Observation s 0›nyersation
Org Charts & Pre-assignment healer's Contingency: ePectiveness of a
Project Performance
Position Descriptions Negotiation Team-building Activities leader's slyle (task- or relationship-oriented) is
Tools Ground Rules
Appraisals
contingent on lie situation
Conflict Management
Org. Theory Yirlual Teams Coloration l0tefggfS0P6l 5kiIIS
Recognition & Rewards rrotiYated by reeling their varying degrees of need
Human Resource Staff Assignments for (1) achievement, (2) power, or (3) affiliation
Outputs lylanagement Plan Resource Calendars Team Perl Assessments Charge Requesls
Expectancy: the realistic lbrlievabl8) expectation
ol a reward is a motivator
RAM (Responsibility /\ssIgnment Malrix): Constructive DestnJctiv8 Forms of Power MellJods of Origins of
work packages in row headings and roles in column
Team Roles Team Roles reward (besl) Conllict Resolution Project Conflict
ñeaâings; ctie:kaJ cms relate in lo rdss IniliatofS Aggressors sr rt (best) Problem solving’ Schedules
Information Seekers BlocktfS Legifmale Collado‹ation‘ Priorifies
RACI Chart: specific type ol RAM; cells contain Information Givers WitlidrawerS Referent Compromise Resources
R' Responsible, 'A'Accountable,'C' @rsult, or 'I' Encouragers Recognition Seekers Punishmenl (worsf) FOfClhg
Inform (relating role to woil‹ package) Clariliers topic Jun pens Interpersonal Smoothing
Sla/ling Management Plail: conlained in Harmonizers Oominalors
Shills
Withdrawal
HR Plan, h0W and wh9fi t0dITI will be Slaffed, Summarizers 0eyil’s Advocates
trained, and released Gate Keepers Leading
Inlluencing Effective
Decision making •Mosl effective methods
COMMUNICATIONS MANAGEMENT(COM)
PL EX MC
Plan C0frlftltJ0iCdti0rlS Management IJo. of Conlmunication Channels: n(n-1)+ 2
Control Communications
Manage Communications
” Communication Strategies: Interactive, Push, Pull
Contract-related Communications: formal &
ltEY:
wiilten Feedback: verbal & nonvefbaT cues mom
Project Communications Issue Log
PM Plan Mangement Nan listener
STakehol£er Register Work Perl Data
\ypty pgg ggpqg
Nonverbal Communications: body language,
Communication Requirempen.tsmun i fttionModels posture, facial expressions, hand molions; most
Analysis face la-face communication is nonverbal
Tools Comrrunicalion Models Commtnicatl0wNelOo6s Management systems
C0ITIftT0nlCdlI0fT MgtOOdS Performance reporting Paralin9ual: vocal bsl not verbal lone of voice,
Communications Management Plan yolurre, pitch
Work Perl Info Change Requests
Outputs Project Communications
COMMUNICATIONS MANAGEMENT
1. An effective project manager sqends 80% of lime communicating, the mosl important PI\1 skill!
2. Be proactft/e and thorough, always distributing accurate tnformallon in a timely manner lo the right aJdience
3. Comn unicalions Management Plan contains the following: Who sends and receives, that is sent, How il Is sent, How ohen it is updated, an0 a Glossary oterms
PL PL PL PL
Plan
PL Risk Identify Perform Perform Plan Risk Control
Risks Oualilative Ouanlitative Risks
Management fiish Analysis nis Analysis Responses
KEY:
Risk Mgmt Plan PM Plan
Projecl Charter score Baseiine Risk Mgmt Plan Risk Mgmt Plan Risk Mgmt Plan Risk Register
Stakeholder Reg. Act. CoSl ESlimates Risk Register Risk Register Rlsx Reglster Work Perl Data
Act. Dur. Estimates Worl‹ Perl Reports
Stfategles for Negative
N0I£S fi80m
RISK MANAGEMENT
nisks: tlncertainties Strategies 80
Expected ’
Can be good or bad; Pt0bgbl| i S0ai Transfer U (EMY}
EX MC NOTES ABOJT
Control Procurements
Conduct Procurements PROCUREMENT MANAGEMENT
Procurement Management Close
KEY: Procurements ‹
Fixed Price
PM Pbn Firm Fixed Price Seller
Requirements Document Procurement Document Fixed Price w/ Economic Price Adjustment Seller
Source Selection Criteria PMRan
Inputs Activity Res. Requirements
Seller Proposals
Agreements Procurement Documents FlX9d QFIC6 Incentive ree Shared
Activity Cost Estmate Work Perl Dala
Make-0r•buy DeciSIOfIS Noel Reimbursable
Procurement SOW
\vot PertRepoñs
Cost Plus Fixed Fee Buyer
Bidder Confeences Cosl Plus Incentive Fee Shared
stem
Tools Prakash Evaluation Techs Procurement Time & Materials Buyer
Makg-0f-buy@aIysis
Independent Est. lfTSpeCti0hS & AUdlTS legotiaIions
Advertising Point of Total Assui*\plion: the cost point at which the seller
Procurement Negotiators assumes 100% of the risk ol additional cost irc‹eases
Selected Sellers PIA - Tuiget Cost * (ICeillng R1ce Tar et Pace- Bnyer's Share)
Procurement SOW Work Perl Info
Outputs Procurement Oocs. Procurement Docs. Closed Procurer+enis Price = Cost • Fee (or Prolif)
Source Selector Resource Calendars Ch6flgg RgQlJ9StS All COfllFdClS gfid fPlgl+'d Chtlflg0 f0QlJfTSfS dhd
Criteria Nake-or-buy communicalions are formal and writlen.
Decisions
NOTES ABOUT
IN PL EX MC STAKEHOLDER MANAGEMENT
Identify Plan
Stakeholders Manage Stakeholder
Stakeholder Management Conkol Stakeholder
Engagement Engagement
“The cruton and maintenance of relaLonshigs
with the aim to saDs\ needs”
KEY: Stakeholder * ' '” ’ ’ ‘'
Pr0jecl Charger Stakeholder (1) Anyone will an interest In the
Inputs Procuremenl Docs. stakefioider Re9ister Management Plan Issue Log project - positive or negative
Change Log
(2) Anyone who creates or causes
Tools Interpersonal Skills Information a need, is affected dy lhe need, or
Slakeholder Analysis Expert Judgment Ma»ar»r«»t sxiils Management5ystems would be affected by ltte solution
Stakeholder Issue Log Work Perl lnlo lnlo Management Syslem:
Outputs Slakeholder Regisler ManagementPlan change Requests Change facilitales the slorage and reporling
Requests of information