Scribd
Upload
22 views2 pages

Training Manager

This document provides a summary of a person's professional experience including over 12 years of project management, training, and engineering experience in the telecommunications industry with an emphasis on sales, ordering, shipping, delivery and installation of various projects. The summary also lists various roles held at companies like Verizon, ADC Telecommunications, Lucent Technologies, AT&T Network Systems including responsibilities like developing training programs, managing projects, coordinating equipment orders and distributions, and providing on-the-job training.

Uploaded by

api-79132198
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
22 views2 pages

Training Manager

This document provides a summary of a person's professional experience including over 12 years of project management, training, and engineering experience in the telecommunications industry with an emphasis on sales, ordering, shipping, delivery and installation of various projects. The summary also lists various roles held at companies like Verizon, ADC Telecommunications, Lucent Technologies, AT&T Network Systems including responsibilities like developing training programs, managing projects, coordinating equipment orders and distributions, and providing on-the-job training.

Uploaded by

api-79132198
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
You are on page 1/ 2

THOMAS F.

GOULD
2505 Ridgeview Drive
Forest Hill, MD 21050
(410) 838-7753
OBJECTIVE
Sales, Project Management, Training
SUMMARY
More than twelve years project management, training, and engineering experience
in the telecommunications industry. Particular emphasis on the sales, ordering,
shipping, delivery and installation of various Telephone Company and Federal Go
vernment projects. Analyzed training objectives and worked to implement new tra
ining programs for increased productivity.
PROFESSIONAL EXPERIENCE
SERVICE GROUP/ AA SERVICES ( CONSULTING COMPANY)
CONSULTANT- TRAINING (2002-PRESENT)
Responsible for Training Verizon Technicians for extensive customer interaction.
a Training delivered prior to Technicians taking Fiber Training and prior to doi
ng the full Installation in the customers homes and businesses.
a Developed a solid training package which was delivered in the following states
: PA, DE, NY,MD, DC, and VA
ADC TELECOMMUNICATIONS:
SENIOR ACCOUNT MANAGER (SALES) (2000-2002)
Responsible for Services Sales for Verizon and SNET (SBC) (Connecticut).
a Initiated the EF & I sales of $7.5 million.
a Developed a quick turnaround process for the engineering, material, and instal
lation on small orders making a WIN/WIN for both customer and vendor.
a Built a solid business relationship with the customer to make me the aVendor o
f Choicea.
VERIZON (BELL ATLANTIC):
ENGINEER (SPECIALIST) (1998-2000)
Develop technical information related to improved and timely Telephone Central
Office cutover.
a Coordinated distribution of telephone equipment orders to approved vendors
a Developed, managed, and implemented the Bell Atlantic Value Added Reseller (VA
R) for the warehousing of high-tech telephone equipment and distribution accordi
ngly.

LUCENT TECHNOLOGIES:
PROJECT MANAGER (CONSULTANT) (1997-1998)
Managed a variety of projects with the conjunction of middle level management t
o enhance customer satisfaction and timely deliveries.
a Kept accurate records for customer and vendor coordination.
a Initiated material and data transmissions to realize accurate and detailed cus
tomer acceptance.
BELL ATLANTIC PROFESSIONAL SERVICES:
Consultant/ Trainer (1996-1997)
Administered extensive computer training to Bell Atlantic Customer Service Repr
esentatives in the seven state area to enhance timely customer satisfaction and
generate a greater sales base.
a Taught leader-led and leader-assisted courses in the Maryland, Delaware, Penns
ylvania, and New Jersey Areas.
a Coordinated the log-on procedures with fellow trainers for a more expanded sec
urity manager.

a Demonstrated complete knowledge of Lead-Traineras responsibilities and have ta


ught the same in numerous telephone offices in the Bell Atlantic area.
AT&T NETWORK SYSTEMS:
Project Management/ Training (1986-1996)
Coordinated numerous projects in the four-state area and provided on-the-job tr
aining visits to customer locations as a part of maintaining customer/vendor int
egrity.
a Revitalized the customer/vendor relationship to include monthly meetings to di
scuss issues.
a Coordinated with manufacturing to eliminate customer back-orders by 90%.
a Initiated a sale of communication equipment to the Dept of Navy, which contrib
uted $2.5 million in new product sales.
a Received numerous sales award winner awards for product sale and customer supp
ort.

Scheduling Specialist (1980-1986)


Coordinate the scheduling of telephone company and outside vendor material to r
each customer job sites as prescribed by contractual limitations.
a A record breaking 95% of material on job date agreed with the customer.
a Implement a computerized on-line system for customer use for material price.
a Numerous suggestions and cost reductions adopted and implemented with savings
in excess of $8 million.
a Initiated quality reviews and put in place proper training measures.

You might also like

pFad - Phonifier reborn

Pfad - The Proxy pFad of © 2024 Garber Painting. All rights reserved.

Note: This service is not intended for secure transactions such as banking, social media, email, or purchasing. Use at your own risk. We assume no liability whatsoever for broken pages.


Alternative Proxies:

Alternative Proxy

pFad Proxy

pFad v3 Proxy

pFad v4 Proxy