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User Guide: Espace 7910&7950 Ip Phone V200R003C30

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277 views143 pages

User Guide: Espace 7910&7950 Ip Phone V200R003C30

Uploaded by

Iván Román

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Available Formats

Download as PDF, TXT or read online on Scribd

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eSpace 7910&7950 IP Phone

V200R003C30

User Guide

Issue 03
Date 2017-06-30

HUAWEI TECHNOLOGIES CO., LTD.

Copyright © Huawei Technologies Co., Ltd. 2017. All rights reserved.
No part of this document may be reproduced or transmitted in any form or by any means without prior written
consent of Huawei Technologies Co., Ltd.

Trademarks and Permissions

and other Huawei trademarks are trademarks of Huawei Technologies Co., Ltd.
All other trademarks and trade names mentioned in this document are the property of their respective
holders.

Notice
The purchased products, services and features are stipulated by the contract made between Huawei and the
customer. All or part of the products, services and features described in this document may not be within the
purchase scope or the usage scope. Unless otherwise specified in the contract, all statements, information,
and recommendations in this document are provided "AS IS" without warranties, guarantees or
representations of any kind, either express or implied.

The information in this document is subject to change without notice. Every effort has been made in the
preparation of this document to ensure accuracy of the contents, but all statements, information, and
recommendations in this document do not constitute a warranty of any kind, express or implied.

Huawei Technologies Co., Ltd.

Address: Huawei Industrial Base
Bantian, Longgang
Shenzhen 518129
People's Republic of China

Website: http://e.huawei.com

Issue 03 (2017-06-30) Huawei Proprietary and Confidential i

Preface

Overview
This document covers the following information about eSpace 7910&7950 IP Phone:
overview, configuration, usage, and common troubleshooting methods.

Intended Audience
This document is intended for: End users.

Symbol Conventions
The symbols that may be found in this document are defined as follows.
Symbol Conventions

Symbol Description

Indicates an imminently hazardous situation which, if

not avoided, will result in death or serious injury.

Indicates a potentially hazardous situation which, if not

avoided, could result in death or serious injury.

Indicates a potentially hazardous situation which, if not

avoided, may result in minor or moderate injury.

Indicates a potentially hazardous situation which, if not

avoided, could result in equipment damage, data loss,
performance deterioration, or unanticipated results.
NOTICE is used to address practices not related to
personal injury.

Issue 03 (2017-06-30) Huawei Proprietary and Confidential ii

Symbol Description

Calls attention to important information, best practices

and tips.
NOTE is used to address information not related to
personal injury, equipment damage, and environment
deterioration.

Change History
Changes between document issues are cumulative. The latest document issue contains all the
changes made in earlier issues.

Issue 03 (2017-06-30)
This issue is the second official release for eSpace 7910&7950 V200R003C30, and includes
the following changes:
Added the content about 6.36 MLA.
Updated the content about 4.2.5 Bluetooth (only for eSpace 7950 IP Phone), 6.5.11 OCB,
7.1 Linkage, 7.5 Instant Conference and 7.7 Converged Conference.

Issue 02 (2017-04-17)
This issue is the first official release for eSpace 7910&7950 V200R003C30, and includes the
following changes:
Added the content about 6.39 ICP Linkage.
Updated the content about 6.18 Call Forward, 6.21.1 Pickup, 6.27 Auto Callback, 6.33
Intercom, 6.35 Advanced Secretary, 7.1 Linkage and 7.5 Instant Conference.

Issue 01 (2016-12-28)
This issue is the first office application (FOA) release for eSpace 7910&7950 V200R003C30.

Issue 03 (2017-06-30) Huawei Proprietary and Confidential iii

Contents

Preface................................................................................................................................................ ii
1 Safety Precautions......................................................................................................................... 1
2 Legal Statement..............................................................................................................................3
3 IP Phone Overview........................................................................................................................4
3.1 Appearance..................................................................................................................................................................... 4
3.1.1 Button.......................................................................................................................................................................... 4
3.1.2 LED............................................................................................................................................................................. 7
3.2 Screen........................................................................................................................................................................... 10
3.2.1 Home Screen..............................................................................................................................................................10
3.2.2 Icons in the Status Bar............................................................................................................................................... 11
3.2.3 Line Button Icon........................................................................................................................................................ 13
3.3 Service.......................................................................................................................................................................... 14

4 Phone Settings..............................................................................................................................24
4.1 Preferences....................................................................................................................................................................25
4.1.1 Ringtone.....................................................................................................................................................................25
4.1.2 Key Tone....................................................................................................................................................................26
4.1.3 Brightness.................................................................................................................................................................. 26
4.1.4 Wallpaper................................................................................................................................................................... 26
4.1.5 Call Settings...............................................................................................................................................................27
4.1.6 Buttons.......................................................................................................................................................................28
4.1.7 Audio Source............................................................................................................................................................. 34
4.1.8 Theme........................................................................................................................................................................ 34
4.2 System.......................................................................................................................................................................... 34
4.2.1 Date and Time............................................................................................................................................................35
4.2.2 Language................................................................................................................................................................... 35
4.2.3 Power Saving............................................................................................................................................................. 35
4.2.4 Wi-Fi (only for eSpace 7950 IP Phone).....................................................................................................................37
4.2.5 Bluetooth (only for eSpace 7950 IP Phone).............................................................................................................. 39
4.2.6 Phone Lock................................................................................................................................................................ 40
4.2.7 Restart........................................................................................................................................................................ 41
4.3 Status............................................................................................................................................................................ 41
4.3.1 Peripheral Status (only for eSpace 7950 IP Phone)...................................................................................................41

Issue 03 (2017-06-30) Huawei Proprietary and Confidential iv

4.3.2 Network..................................................................................................................................................................... 41
4.3.3 About Phone.............................................................................................................................................................. 42
4.3.4 Certificates.................................................................................................................................................................42
4.4 Advanced...................................................................................................................................................................... 42
4.5 Log out..........................................................................................................................................................................42

5 Web Page Settings....................................................................................................................... 44

5.1 Logging In to the Web Page......................................................................................................................................... 44
5.2 Preferences....................................................................................................................................................................45
5.2.1 Contacts..................................................................................................................................................................... 45
5.2.2 Ringtone.....................................................................................................................................................................50
5.2.3 Key Tone....................................................................................................................................................................51
5.2.4 Wallpaper................................................................................................................................................................... 51
5.2.5 Audio Source............................................................................................................................................................. 51
5.2.6 Theme........................................................................................................................................................................ 52
5.2.7 Volume.......................................................................................................................................................................52
5.3 Call Settings..................................................................................................................................................................52
5.4 Buttons..........................................................................................................................................................................53
5.4.1 Line & Programmable Buttons..................................................................................................................................54
5.4.2 # as Dial..................................................................................................................................................................... 55
5.4.3 Redial Button............................................................................................................................................................. 55
5.5 System.......................................................................................................................................................................... 55
5.5.1 Date and Time............................................................................................................................................................55
5.5.2 Input Method............................................................................................................................................................. 55
5.5.3 Power Saving............................................................................................................................................................. 56
5.5.4 Phone Lock................................................................................................................................................................ 57
5.5.5 Restart........................................................................................................................................................................ 58
5.6 View Status................................................................................................................................................................... 58
5.6.1 Network..................................................................................................................................................................... 58
5.6.2 Peripheral Status (only for eSpace 7950 IP Phone)...................................................................................................58
5.6.3 About Phone.............................................................................................................................................................. 58

6 Phone Usage................................................................................................................................. 59
6.1 Logging In to Your Phone............................................................................................................................................ 59
6.2 Input Method................................................................................................................................................................ 60
6.3 Multiple Lines...............................................................................................................................................................61
6.4 Answering Incoming Calls........................................................................................................................................... 62
6.4.1 Answering Calls Manually........................................................................................................................................ 62
6.4.2 Answering Calls Automatically.................................................................................................................................63
6.4.3 Call Deflection...........................................................................................................................................................63
6.4.4 One Button to Voicemail........................................................................................................................................... 64
6.4.5 Ignoring Calls............................................................................................................................................................ 64
6.4.6 Rejecting Calls...........................................................................................................................................................64
6.4.7 Muting the Phone.......................................................................................................................................................64

Issue 03 (2017-06-30) Huawei Proprietary and Confidential v

6.4.8 Call Recording........................................................................................................................................................... 64

6.5 Placing Calls................................................................................................................................................................. 65
6.5.1 Placing Calls by Directly Entering Numbers............................................................................................................ 65
6.5.2 Placing Calls Using the Redial Button...................................................................................................................... 66
6.5.3 Placing Calls Using Contacts.................................................................................................................................... 66
6.5.4 Making Calls Using the Call History........................................................................................................................ 67
6.5.5 Placing Calls Using the Directory............................................................................................................................. 67
6.5.6 Placing Calls Using the eSpace Desktop................................................................................................................... 67
6.5.7 Placing Calls Using the Speed Dial Button............................................................................................................... 67
6.5.8 Placing Emergency Calls...........................................................................................................................................68
6.5.9 Auto Dial................................................................................................................................................................... 69
6.5.10 Abbreviated Dialing................................................................................................................................................ 69
6.5.11 OCB......................................................................................................................................................................... 70
6.6 Anonymous Call........................................................................................................................................................... 71
6.7 Centrex Number........................................................................................................................................................... 71
6.8 Reminder Call...............................................................................................................................................................72
6.9 Calling Party Control....................................................................................................................................................72
6.10 Called Party Control................................................................................................................................................... 73
6.11 MCID.......................................................................................................................................................................... 73
6.12 Switching Between Handset, Speaker, and Headset Modes.......................................................................................74
6.13 Contacts...................................................................................................................................................................... 74
6.13.1 Adding Contacts...................................................................................................................................................... 74
6.13.2 Searching for Contacts.............................................................................................................................................75
6.13.3 Modifying Contacts................................................................................................................................................. 75
6.13.4 Deleting Contacts.................................................................................................................................................... 75
6.13.5 Importing Contacts (only for eSpace 7950 IP Phone)............................................................................................. 76
6.13.6 Exporting Contacts (only for eSpace 7950 IP Phone)............................................................................................. 76
6.13.7 Adding Groups........................................................................................................................................................ 76
6.13.8 Modifying Groups................................................................................................................................................... 77
6.13.9 Deleting Groups.......................................................................................................................................................78
6.14 History........................................................................................................................................................................ 78
6.14.1 Querying Missed Calls............................................................................................................................................ 78
6.14.2 Querying Call Details.............................................................................................................................................. 79
6.14.3 Deleting the Call History......................................................................................................................................... 79
6.14.4 Adding Contacts...................................................................................................................................................... 80
6.15 Phone Unlock............................................................................................................................................................. 81
6.16 Call Hold.....................................................................................................................................................................81
6.17 Call Transfer............................................................................................................................................................... 81
6.18 Call Forward............................................................................................................................................................... 83
6.19 Deny Call Forward..................................................................................................................................................... 86
6.20 Call Waiting................................................................................................................................................................ 86
6.21 Call Pickup................................................................................................................................................................. 87

Issue 03 (2017-06-30) Huawei Proprietary and Confidential vi

6.21.1 Pickup...................................................................................................................................................................... 87
6.21.2 Group Pickup........................................................................................................................................................... 88
6.22 Call Park..................................................................................................................................................................... 88
6.23 Directed Call Park...................................................................................................................................................... 89
6.24 Hotline........................................................................................................................................................................ 90
6.25 Hunt Group................................................................................................................................................................. 90
6.26 Paging Group.............................................................................................................................................................. 91
6.27 Auto Callback............................................................................................................................................................. 92
6.28 Distinctive Ring.......................................................................................................................................................... 95
6.29 BLF............................................................................................................................................................................. 95
6.30 DND............................................................................................................................................................................96
6.31 Absence Service......................................................................................................................................................... 98
6.32 Local Conference........................................................................................................................................................98
6.32.1 Creating a Local Conference................................................................................................................................... 98
6.32.2 Managing a Local Conference.................................................................................................................................99
6.33 Intercom....................................................................................................................................................................100
6.34 Group Intercom.........................................................................................................................................................102
6.35 Advanced Secretary.................................................................................................................................................. 103
6.36 MLA......................................................................................................................................................................... 106
6.37 Voicemail.................................................................................................................................................................. 107
6.38 Virtual Voicemail...................................................................................................................................................... 110
6.39 ICP Linkage.............................................................................................................................................................. 110
6.40 IPCC Linkage........................................................................................................................................................... 113

7 eSpace UC-Related Functions................................................................................................. 117

7.1 Linkage....................................................................................................................................................................... 117
7.2 Directory..................................................................................................................................................................... 121
7.3 Extension Mobility..................................................................................................................................................... 122
7.4 One-Key Switch......................................................................................................................................................... 123
7.5 Instant Conference...................................................................................................................................................... 123
7.6 Group Conference.......................................................................................................................................................127
7.7 Converged Conference............................................................................................................................................... 131
7.8 Presence...................................................................................................................................................................... 134

Issue 03 (2017-06-30) Huawei Proprietary and Confidential vii

1 Safety Precautions

For safety purposes, read these safety precautions carefully and observe them during
operation.

Basic Requirements
l Keep the device dry during storage, transportation, and operation.
l Prevent collision of the device during storage, transportation, and operation.
l Do not attempt to dismantle the device. In case of any fault, contact an authorized
maintenance center for assistance or repair.
l Without prior written consent, no organization or individual is permitted to make any
change to the structure or safety and performance design of the device.
l While using the device, observe all applicable laws, directives and regulations, and
respect the legal rights of others.

Environment Requirements
l Place the device in a well-ventilated place. Do not expose the device to direct sunlight.
l Keep the device clean, free of dust and stains.
l Do not place the device near a water source or in a damp area.
l Place the device on a stable surface.
l Do not place any object on the top of the device. Reserve sufficient space around the
device for heat dissipation.
l Do not place the device on or near inflammable materials such as foam.
l Keep the device away from heat source or flames, such as radiators or candles.
l Keep the device away from any household appliances that generate strong magnetic or
electromagnetic fields, such as microwave ovens, refrigerators, or mobile phones.

Operation Requirements
l Do not allow children to play with the device or accessories. Swallowing the accessories
may be fatal.
l Use only accessories (such as the power adapter and the battery) provided or authorized
only by the manufacturer.

Issue 03 (2017-06-30) Huawei Proprietary and Confidential 1

l Ensure that the device does not get wet. If water gets into the device, disconnect the
power supply immediately and unplug all the cables connected to the device, such as the
power cable and the telephone cable, and then contact an authorized maintenance center.
l When installing the device, comply with Limited Power Source (LPS) and local electric
security standards, and use the power supply of safety extra low voltage (SELV).
l Before connecting or disconnecting any cable, shut down the device and disconnect the
power supply.
l While connecting or disconnecting any cable, ensure that your hands are dry.
l Do not step on, pull, or bend any cable excessively; doing so may result in the cable may
be damaged, leading to device malfunction.
l Do not use old or damaged cables.
l Keep the power plug clean and dry, to prevent electric shock or dangerous situations.
l During lightning, disconnect the device from the power supply, and unplug all the cables
connected to the device, such as the power cable and the telephone cable, to avoid
lightning strike.
l If the device is unused for a long time, disconnect the power supply and unplug the
power plug.
l If smoke, unusual sound, or smell is emitted from the device, stop using the device
immediately, disconnect the power supply, and unplug the power supply and other
cables. Contact an authorized maintenance center for advice and repair.
l Make sure that no objects (such as metal shavings) enter the device through the speaker.

Cleaning Requirements
l Before cleaning the device, stop using it, disconnect the power supply, and unplug all the
cables connected to the device, such as the power cable and the telephone cable.
l Do not clean the device exterior with any cleaning solution or cleanser spray. Use a piece
of soft cloth to clean the device shell.

LCD Usage Requirements

l Do not expose the LCD to direct sunlight.
l Do not press, scratch, or damage the LCD; do not place heavy objects on top of it.
l Do not stare at the display screen for a long time. This may harm your eyes or blur your
vision.

LCD Cleaning Requirements

l According to the instructions given in the attached manual, use a piece of soft cloth to
remove dust from the surface of the LCD.
l Do not clean the screen with volatile solvent, such as alcohol, benzene or dilution agent.
Do not touch the screen with rubber or plastic material for a long time. This will
deteriorate the surface gloss of the LCD.

Environmental Protection
Do not dispose of the device and the accessories in a garbage can. Dispose of the device
according to the local regulations on disposing of packing materials, exhausted batteries and
abandoned devices, and support the recycling activity.

Issue 03 (2017-06-30) Huawei Proprietary and Confidential 2

2 Legal Statement

This program is protected by copyright laws, any unauthorized use is liable to civil or
criminal charges
Read the legal information before using the phone.
Access the phone web page, choose View Status > About Phone, and view information in
the Legal Statement area. For details about how to access the phone web page, see 5.1
Logging In to the Web Page.

Issue 03 (2017-06-30) Huawei Proprietary and Confidential 3

3 IP Phone Overview

3.1 Appearance

3.1.1 Button
Figure 3-1 shows the appearance of the eSpace 7910 IP Phone.

Figure 3-1 Appearance of the eSpace 7910

Figure 3-2 shows the appearance of the eSpace 7950 IP Phone.

Issue 03 (2017-06-30) Huawei Proprietary and Confidential 4

Figure 3-2 Appearance of the eSpace 7950

Table 3-1 describes the buttons on the phone.

Table 3-1 Buttons

Button Description

Contacts button Displays the Contacts screen.

Home button Displays the home screen.

NOTE
You can press and hold down the Home button
for 10s and select whether to restore factory
settings as prompted.

Call History button (with an LED) Displays the History screen.

For details about the button LED status, see
3.1.2 LED.

Message button Displays the Message screen.

NOTE
If the voicemail function is not supported, you
can set the button as a Preferences button for
displaying the Preferences screen. For details,
consult your system administrator.

Keypad Allows you to enter digits, lowercase or

uppercase letters, and special characters.

Issue 03 (2017-06-30) Huawei Proprietary and Confidential 5

Button Description

Line button (with an LED) Displays the account status. An unused line
button can be used as a programmable
button.
For details about the button LED status, see
3.1.2 LED. If you also want to learn about
the meanings of the icons displayed for a
line button, see 3.2.3 Line Button Icon.

Programmable button (with an LED) Can be set as the shortcut button of multiple
functions such as Speed Dial, XML App,
and Phone Lock for eSpace 7910 IP Phone
users.
For details about the button LED status, see
3.1.2 LED.
NOTE
Expansion modules can be configured for eSpace
7950 IP Phone users based on actual
requirements. The programmable buttons on an
expansion module can be configured as required.
In subsequent chapters, programmable buttons
on an expansion module are described as
programmable buttons, and the method of setting
such a programmable button is the same as that
on the eSpace 7910 IP Phone.

Navigation buttons Provides four arrow buttons: Up arrow,

Down arrow, Left arrow, and Right arrow,
and one OK button.
l The arrow buttons allow you to move
the cursor on the screen.
l The OK button functions the same as the
highlighted softkey on the current
screen, which is used to access the
selected main menu.

Forward button (only for eSpace 7950) Displays the call forward setting page.

Transfer button Transfers a call to a third party. For details

about how to use the call transfer function,
see 6.17 Call Transfer.

Hold button (only for eSpace 7910) l Holds a call.

l Resumes a held call.

Conference button (only for eSpace 7910) Creates a conference call. For details about
how to use the conference function, see 6.32
Local Conference.

Issue 03 (2017-06-30) Huawei Proprietary and Confidential 6

Button Description

Volume button (only for eSpace 7910) When the phone is idle or ringing, you can:
l Press + to turn up the volume of the
ringtone.
l Press - to turn down the volume of the
ringtone.
When the phone is offhook, dialing, or in an
active call, you can:
l Press + to turn up the volume of the
handset, headset, and speakerphone.
l Press - to turn down the volume of the
handset, headset, and speakerphone.

Speaker button (with an LED) When a call comes in, you can press the
button to answer the call in speaker mode
and press the button again to end the call.
For details about the button LED status, see
3.1.2 LED.

Headset button (with an LED) When a call comes in, you can press the
button to answer the call in headset mode
and press the button again to end the call.
For details about the button LED status, see
3.1.2 LED.

Mute button (with an LED) Turns mute on and off. Mute disables the
audio input for your audio devices, such as a
headset, speakerphone, or microphone. With
mute enabled, you can hear other parties on
the call but they cannot hear you.
For details about the button LED status, see
3.1.2 LED.

3.1.2 LED
Table 3-2 describes the LED status.

Table 3-2 LED description

LED Description

MWI LED l When a call comes in, the LED blinks

red every second.
l When there is an unread message, the
LED blinks red every 3 seconds.

Issue 03 (2017-06-30) Huawei Proprietary and Confidential 7

LED Description

Line button LED l When the phone is offhook, dialing, or in

an active call, the LED is steady green.
l When a call comes in, the LED blinks
red.
l When call hold is initiated by yourself,
the LED blinks green.
l The LED status here is for a line button
that has a common line configured. For
information about the LED status of a
line button that has a shared line
configured, see 6.35 Advanced
Secretary.

Headset LED When the phone is dialing or in an active

call in headset mode, the LED is steady red.

Speaker LED When the phone is dialing or in an active

call in speaker mode, the LED is steady red.

Mute LED When the phone is muted, the LED is steady

red.

Call History LED When there is a missed call, the LED is

steady red.

Issue 03 (2017-06-30) Huawei Proprietary and Confidential 8

LED Description

Programmable button LED or line button LED status (for EC6.X and UC2.X):
LED when the programmable button or line l When the monitored account is in
button is set as the Speed Dial button and offhook, dialing, or idle state, the LED is
the Busy Lamp Field (BLF) function is steady green.
enabled (For details about how to enable the
BLF function, see 4.1.6 Buttons.) l When the monitored account is in
talking state, the LED is steady red.
l When the monitored account is in
ringing or calling state, the LED blinks
red.
l When the monitored account is offline,
the LED is off.
LED status (for IMS+UC):
l When the monitored account is in
offhook, dialing, or idle state, the LED is
steady green.
l When the monitored account is in
ringing or talking state, the LED is
steady red.
l When the monitored account is away, the
LED is steady yellow.
l When the monitored account is offline,
the LED is off.
NOTE
The functions and status vary depending on the
network environment of your IP phone. For any
questions, contact your system administrator.

Programmable button LED or line button When the phone is in speed dial or talking
LED when the programmable button or line state, the LED is steady red.
button is set as the Speed Dial button and
the BLF function is disabled (For details
about how to disable the BLF function, see
4.1.6 Buttons.)

Line button LED (The line is shared by the l When there is an incoming call on the
manager and secretary.) shared line, the LED blinks red every
second.
l When the shared line is in talking state,
the LED is steady red.
l When call hold is actively enabled on the
shared line, the LED blinks red every 3
seconds.

Programmable button LED or line button When the call forward function is enabled
LED when the programmable button or line on the phone, the LED is steady green.
button is set as the Call Forward button

Issue 03 (2017-06-30) Huawei Proprietary and Confidential 9

LED Description

Programmable button LED or line button When the phone is in DND state, the LED is
LED when the programmable button or line steady red.
button is set as the Do Not Disturb (DND)
button

Programmable button LED or line button When the pickup account has an incoming
LED when the programmable button or line call, the LED blinks red every second.
button is set as the Pickup or Group Pickup
button

3.2 Screen

3.2.1 Home Screen

The phone supports two display modes for its home screen: Classic and Simple, and you can
switch between these two modes. For details about how to switch the display mode, see 5.2.6
Theme.
l Classic: The main menu is displayed on the home screen. You can use the navigation
buttons to access the corresponding screen.
l Simple: The phone hides the main menu and completely displays the wallpaper on the
home screen. You can press the Apps softkey to access the Apps screen.
NOTE

l In Simple mode, you can press the Contact button, Call History button, Message button, or Apps
softkey to access the Contacts, History, Message, or Apps screen.
l By default, the Classic mode is used.

The following figures show the home screens in different modes.

Figure 3-3 eSpace 7910 home screen in classic mode

Issue 03 (2017-06-30) Huawei Proprietary and Confidential 10

Figure 3-4 eSpace 7950 home screen in classic mode

Figure 3-5 eSpace 7910 home screen in simple mode

Figure 3-6 eSpace 7950 home screen in simple mode

3.2.2 Icons in the Status Bar

l The status bar on your phone screen displays a maximum of five icons.
l For eSpace 7910, when more than three icons are displayed, the date is automatically
hidden.
l In the IMS+UC network environment, the icon for the current phone status (for example,
idle, busy, or DND) is displayed all the time.

Issue 03 (2017-06-30) Huawei Proprietary and Confidential 11

Table 3-3 describes the icons in the status bar.

Table 3-3 Icons in the status bar

Icon Description

No network cable is connected to the phone.

A network cable is connected to the phone, but an IP address

conflict exists on the network.

The phone is muted.

The phone is locked.

A USB device is connected to the phone.

(only for eSpace NOTE
7950)
l Before using a USB device, ensure that the USB port on your phone
has been enabled. If this icon is not displayed after you connect a
USB device to your phone, the USB port may be not enabled or may
be improperly connected to the USB device. For any questions,
contact your system administrator.
l USB storage devices involve personal data. When using them,
comply with local laws and regulations, and take sufficient measures
to protect personal data.

The Bluetooth function is enabled.

(only for eSpace
7950)

The call forward function is enabled.

The deny call forward function is enabled.

The auto answer function is enabled.

The Auto Callback (ACB) function is enabled.

A call is transferred to the phone.

Voice quality during a call.

Voice output in headset mode.

Voice output in hands-free mode.

The phone is in idle state.

This icon is supported only in the IMS+UC network
environment.

Issue 03 (2017-06-30) Huawei Proprietary and Confidential 12

Icon Description

The phone is in busy state.

This icon is supported only in the IMS+UC network
environment.

The phone is in DND state.

This icon is supported only in the IMS+UC network
environment.

The phone is signed in to a hunt group.

This icon is supported in the EC6.X and UC2.X network
environments.

Local server redundancy.

This icon is displayed when the SIP server switches to server 4
and server 5.

3.2.3 Line Button Icon

Table 3-4 describes the line button icons.

Table 3-4 Line button icons

Icon Description

This icon specifies the registration status of

the account.
l When the account is successfully
registered, the icon is black.
l When account registration fails, the icon
is gray.

The account is in dialing state.

The account is in callout state.

The account is in talking state.

The account is in active call hold state.

The account is in a conference call.

The line button is set as the Speed Dial

button.

The line button is set as the XML App

button.

Issue 03 (2017-06-30) Huawei Proprietary and Confidential 13

Icon Description

The line button is set as the Group button.

The line button is set as the Sleep button.

The line button is set as the Phone Lock

button.

The line button is set as the Call Forward

button.

The line button is set as the DND button.

The line button is set as the Call Park

button.

The line button is set as the Intercom button.

3.3 Service
This section describes the services supported by eSpace 7910/eSpace 7950 on different
networks.

Table 3-5 lists the services supported by eSpace 7910/eSpace 7950 on different networks.

NOTE

Y: The service is supported.

N: The service is available in the solution but is not supported by eSpace 7910/eSpace 7950.
NA: The service is not available in the solution.
Y*: The service is supported in dialing mode.

Table 3-5 List of services supported by eSpace 7910/eSpace 7950

Service CloudE eSpace eSpace IPCC IMS Asteris BroadS
C UC UC V200R V200R0 k oft
V600R0 V200R0 V200R0 001C80 10C20 (2.2.1) (Releas
06C00 03C00 01C50 and and e 19.0)
(EC6.X) and (IMS ICP IMS
eSpace +UC) Solutio V200R0
EC n 11C10
V300R0 V100R (IMS)
01C00(U 001C00
C2.X) (CC)

Voice call Y Y Y Y Y Y Y

Call Y Y Y Y Y Y Y
waiting

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Service CloudE eSpace eSpace IPCC IMS Asteris BroadS

C UC UC V200R V200R0 k oft
V600R0 V200R0 V200R0 001C80 10C20 (2.2.1) (Releas
06C00 03C00 01C50 and and e 19.0)
(EC6.X) and (IMS ICP IMS
eSpace +UC) Solutio V200R0
EC n 11C10
V300R0 V100R (IMS)
01C00(U 001C00
C2.X) (CC)

Call hold Y Y Y Y Y Y Y

Call Y Y N NA NA NA NA
recording

Linkage Y Y Y Y NA NA NA

Abbreviat Y N Y NA Y N N
ed dialing

PIN code- Y Y NA Y NA N N
based call
barring

Alarm NA NA Y NA Y N N
clock

Emergenc Y Y Y Y Y Y Y
y Calls

Called NA NA Y NA Y NA NA
party
control

Malicious NA NA Y NA Y* NA NA
caller
identificat
ion

Call divert Y Y Y NA Y N Y

One Y NA Y Y NA NA NA
Button to
Voicemail

Consult Y Y Y NA Y Y Y
transfer

Semi- Y Y NA Y Y Y Y
consult
transfer

Blind Y Y Y Y Y Y Y
transfer

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Service CloudE eSpace eSpace IPCC IMS Asteris BroadS

Call Y Y Y Y Y Y Y
forwardin
g on busy
(CFB)

Call Y Y Y Y Y Y Y
forwardin
g no reply
(CFNR)

Call Y Y Y Y Y Y Y
forwardin
g
unconditi
onal
(CFU)

Call Y Y Y Y Y Y NA
forwardin
g offline
(CFO)

Call NA NA Y NA NA NA NA
forwardin
g rejection

Designate Y Y Y NA Y Y Y
d pickup

Co-group Y Y Y NA Y N Y
pickup

Call park Y Y Y Y Y Y Y

Directed Y NA Y NA Y N N
call park

Hunt Y Y NA NA NA N N
group

Paging Y Y NA NA NA N N
Group

Callback Y Y Y N Y N N
on busy

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Service CloudE eSpace eSpace IPCC IMS Asteris BroadS

Callback Y Y NA NA Y N N
on no
reply

Distinctiv Y Y Y Y Y N Y
e ring

Busy Y Y NA NA Y Y N
lamp field l 7910 l 7910: l 7910:
(BLF) : 10 10 10
l 7950 l 7950: l 7950:
: 120 120 40

Do not Y Y Y Y Y Y Y
disturb
(DND)

Absent NA NA Y NA Y NA NA

Shared Y Y Y Y Y N Y
line (Support
ed for
IMS
V200R01
1C10)

Local Y Y Y Y Y Y Y
voice 6 parties 6 parties 6 parties 6 6 parties 3 3 parties
conferenc parties parties
e

Creating Y Y Y NA NA NA NA
an instant 20 20 20
voice parties parties parties
conferenc
e

Creating N N N NA NA NA NA
an instant
video
conferenc
e

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Service CloudE eSpace eSpace IPCC IMS Asteris BroadS

Creating a Y Y Y NA NA NA NA
conferenc
e from a
contact
group

Convertin Y Y Y NA NA NA NA
g a call to
a
conferenc
e

Convertin N N N NA NA NA NA
g a voice
conferenc
e to a
video
conferenc
e

Viewing Y Y Y NA NA NA NA
the
participan
t list

Adding/ Y Y Y NA NA NA NA
Deleting
participan
ts as the
moderator

Muting/ Y Y Y NA NA NA NA
Unmuting
participan
ts as the
moderator

Opening/ N N N NA NA NA NA
Closing a
participan
t's video
as the
moderator

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Service CloudE eSpace eSpace IPCC IMS Asteris BroadS

Opening/ N N N NA NA NA NA
Closing
the local
video as
the
moderator
/a
participan
t

Switching N N N NA NA NA NA
between
large and
small
videos as
the
moderator
/a
participan
t

Selecting N N N NA NA NA NA
a
participan
t's video
to view as
the
moderator
/a
participan
t

Exiting a Y Y Y NA NA NA NA
conferenc
e as a
participan
t

Dismissin Y Y Y NA NA NA NA
ga
conferenc
e as the
moderator

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Service CloudE eSpace eSpace IPCC IMS Asteris BroadS

Creating a N N N NA NA NA NA
scheduled
conferenc
e

Download N N N NA NA NA NA
ing the
scheduled
conferenc
e list

Joining a N N N NA NA NA NA
scheduled
conferenc
e with one
click

Joining a Y Y Y NA NA NA NA
scheduled
conferenc
e by
dialing the
access
code

Joining a N N N NA NA NA NA
conferenc
e from an
email

Answerin Y Y Y NA NA NA NA
g an
invitation
call for a
scheduled
conferenc
e

Adding/ Y Y Y NA NA NA NA
Deleting
participan
ts as the
moderator

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Service CloudE eSpace eSpace IPCC IMS Asteris BroadS

Muting/ Y Y Y NA NA NA NA
Unmuting
participan
ts as the
moderator

Opening/ N N N NA NA NA NA
Closing a
participan
t's video
as the
moderator

Opening/ N N N NA NA NA NA
Closing
the local
video as
the
moderator
/a
participan
t

Exiting a Y Y Y NA NA NA NA
conferenc
e as the
moderator
/a
participan
t

Dismissin Y Y Y NA NA NA NA
ga
conferenc
e as the
moderator

Intercom Y N Y Y NA NA NA

Voice Y Y Y Y Y Y Y
mailbox

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Service CloudE eSpace eSpace IPCC IMS Asteris BroadS

Visual NA NA Y Y Y N N
voice
mailbox

Call Y Y N Y Y Y Y
transfer to
voice
mailbox
unconditi
onal
(CTVMU
)

Call Y Y N Y Y Y Y
transfer to
voice
mailbox
on no
reply
(CTVMN
R)

Call Y Y N Y Y Y Y
transfer to
voice
mailbox
on busy
(CTVMB)

Call Y Y N Y Y Y Y
transfer to
voice
mailbox
offline
(CTVMO
)

Huawei Y Y Y Y Y NA NA
directory

LDAP Y Y Y Y Y Y Y
directory

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Service CloudE eSpace eSpace IPCC IMS Asteris BroadS

Directory Y Y Y NA Y NA NA
server
redundanc
y

Extension Y Y Y NA NA NA NA
mobility

One-Key Y N Y NA Y N N
Switch

Presence N N Y NA N NA NA

Default Sequenti Sequenti Sequenti Simulta Sequenti Sequent Sequenti

redundanc al al al neous al ial al
y mode

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4 Phone Settings

You can press App on the home screen to access the phone setting menus, where you can
check and customize your phone settings.

NOTE

In the corresponding setting menu, you can press a key in the keypad to quickly select the corresponding
item.

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4.1 Preferences

4.1.1 Ringtone
Importing Ringtones (only for eSpace 7950 IP Phone)
You can import ringtones in .wav format using a USB device.

NOTE

l The ringtone file only in the root directory of a USB device can be imported.
l The file name cannot contain such characters as ; / ? : @ & # ' = + $ ,.

Step 1 On the home screen, choose Apps > Preferences > Ringtone.
The Ringtone screen is displayed.
Step 2 Select Library and press Modify.

Step 3 Press Import.

Step 4 Select a ringtone to import and press Select.

You can press Clear to deselect a ringtone.
Step 5 Press Import.
NOTE

On the Library screen, you can delete imported ringtones. The system ringtones cannot be deleted.

----End

Setting Ringtones
You can perform the following steps to set ringtones for incoming calls:

Step 1 On the home screen, choose Apps > Preferences > Ringtone.
The Ringtone screen is displayed.
l Default: indicates the default ringtone. If you have not set any ringtones, the default
ringtone is played when a call comes in.
l Internal: indicates the internal ringtone. When a call from an internal user comes in, the
internal ringtone is played.
l External: indicates the external ringtone. When a call from an external user comes in,
the external ringtone is played.
l Alarm Ringtone (For IMS+UC): indicates the ringtone for a reminder call (call for the
alarm clock service).
l Hunt Group (For UC2.X and Asterisk): This ringtone is played when a call comes in
to a hunt group.
Step 2 Select a ringtone type and press Modify.

Step 3 Select a ringtone to use and press Select.

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NOTE

l Before using the internal, external, hunt group, or alarm ringtone, ensure that your account has been
assigned the internal/external ringtone, hunt group, or alarm clock service rights. For any questions,
contact your system administrator.
l For details about how to set ringtones for contacts and contact groups, see 6.13.1 Adding Contacts
and 6.13.7 Adding Groups respectively.

----End

4.1.2 Key Tone

You can perform the following steps to set the key tone:

Step 1 On the home screen, choose Apps > Preferences.

Step 2 Select Key Tone and press Enable or Disable.

----End

4.1.3 Brightness
You can perform the following steps to adjust the screen brightness:

Step 1 On the home screen, choose Apps > Preferences.

Step 2 Select Brightness and press Modify.

The Brightness dialog box is displayed.

Step 3 Press - or + to adjust the screen brightness.

Step 4 Press Done.

----End

4.1.4 Wallpaper

Import Wallpapers (only for eSpace 7950 IP Phone)

You can import wallpapers in .jpg, .bmp, or .png, format using a USB device. The wallpaper
resolution cannot exceed 800 x 600.

NOTE

l The wallpaper file only in the root directory of a USB device can be imported. A maximum of eight
wallpapers can be imported.
l The file name cannot contain such characters as ; / ? : @ # ' & = + $ ,.

Step 1 On the home screen, choose Apps > Preferences > Wallpaper.

The Wallpaper screen is displayed.

Step 2 Press Import.

Step 3 Select a wallpaper to import and press Select.

You can press Clear to deselect a wallpaper.

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Step 4 Press Import.

----End

Setting Wallpapers
You can perform the following steps to set wallpapers:

Step 1 On the home screen, choose Apps > Preferences > Wallpaper.
The Wallpaper screen is displayed.
Step 2 Select a wallpaper to use and press Select.
NOTE

The Preview softkey allows you to preview the wallpaper display effect without exiting the wallpaper
setting screen.

----End

4.1.5 Call Settings

NOTE

If the Call Settings item is not available on your IP phone, contact your system administrator.

Call Forward
After the call forward function is enabled, incoming calls are transferred to voicemail or a
specified phone number when the call forward conditions are met.
On the home screen, press the Forward softkey or choose Apps > Preferences > Call
Settings > Call Forward and enable or disable call forward depending on your needs. For
details about how to use the call forward service, see 6.18 Call Forward.

Call Waiting
After the call waiting function is enabled, if the phone that is engaged in an active call has an
incoming call, the phone screen displays a message notifying the user of this new incoming
call.
On the home screen, choose Apps > Preferences > Call Settings > Call Waiting and enable
or disable call waiting depending on your needs. For details about how to use the call waiting
service, see 6.20 Call Waiting.

Auto Answer
After the auto answer function is enabled, the phone automatically answers all incoming calls.
On the home screen, choose Apps > Preferences > Call Settings, select Auto Answer, and
enable or disable auto answer depending on your needs. For details about how to use the auto
answer service, see 6.4.2 Answering Calls Automatically.

Auto Dial
After the auto dial function is enabled, the phone automatically dials a number within a
specified time.

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On the home screen, choose Apps > Preferences > Call Settings, select Auto Dial, and
enable or disable auto dial depending on your needs. For details about how to use the auto dial
service, see 6.5.9 Auto Dial.

Deny Call Forward

After the deny call forward function is enabled, the phone automatically rejects incoming
calls that are forwarded by others.
On the home screen, choose Apps > Preferences > Call Settings, select Deny Call Forward,
and enable or disable deny call forward depending on your needs. For details about how to
use the deny call forward service, see 6.19 Deny Call Forward.

DND
After the DND function is enabled, the phone automatically rejects all incoming calls.
On the home screen, choose Apps > Preferences > Call Settings, select DND, and enable or
disable DND depending on your needs. For details about how to use the DND service, see
6.30 DND.

OCB
After the outgoing call barring (OCB) function is enabled, the phone's national and
international toll call rights are password-controlled.
On the home screen, choose Apps > Preferences > Call Settings, select OCB, and set the
passwords for related calls depending on your needs. For details about how to use the OCB
service, see 6.5.11 OCB.

4.1.6 Buttons
NOTE

If you cannot configure programmable buttons or line buttons on your phone LCD screen, contact your
system administrator.

Programmable Buttons
Programmable buttons are arranged from top to bottom. The following describes how to set a
programmable button to a Speed Dial button:

Step 1 On the home screen, choose Apps > Pref. > Buttons. Select Expansion Module (for eSpace
7950) or Programmable Buttons (for eSpace 7910) to access the programmable button
setting screen.
NOTE

To access the programmable buttons setting screen, press and hold a programmable button for at least 3
seconds.

Step 2 Select a programmable button on the expansion module and press Modify.

Step 3 Select Speed Dial and press Select.

Step 4 Set the parameters.

Table 4-1 describes the parameters of programmable buttons.

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Step 5 Press Done.

----End

Table 4-1 Functions of programmable buttons

Function Parameter Description Usage

None - - No function is
configured for the
programmable
button.

Speed Dial Number Allows you to dial a Press the

number directly by programmable
pressing the button to dial the
programmable number.
button. Before using the
In the UC2.X BLF, ensure that
network your account has
environment, you been assigned the
can enter the paging BLF rights. For any
group access code. questions, contact
NOTE your system
On the phone screen, administrator.
you can set the phone
For details about the
number of a contact
from the contact list, operations related to
contact group, BLF, see 6.29 BLF.
corporate directory,
or call history as a
speed dial number.
However, on the
phone web page, you
cannot add speed dial
numbers from the
directory or call
history.

Label Displays the

function name of the
programmable
button.

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Function Parameter Description Usage

BLF Monitors the status

of the phone number
in real time,
including idle,
ringing, talking, and
offline states. (In the
IMS+UC network
environment, the
away state is also
supported.)
In the UC2.X
network
environment, the
paging group
function cannot take
effect at the same
time as the BLF
function.

Select Callout Allows you to select

Account an account from
which to call a
number.

DTMF Access Code Indicates the access On the calling

code to dial in two- screen, press the
stage dialing. programmable
NOTE button. The IP
The access code is a phone plays the
string of at most 16 announcement
characters that can asking you to enter
contain only digits,
the access code and
asterisks (*), and
number signs (#). at the same time,
displays the access
Label Displays the code on the phone
function name of the screen.
programmable
button.

XML App XML Address Indicates the website Press the

in the format of programmable
http://IP address/ button to go to the
File name, for specified website.
example, http://
192.168.1.72/
Menu.xml.

Label Displays the

function name of the
programmable
button.

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Function Parameter Description Usage

Group - Allows you to select Press the

an existing group programmable
and press Select to button to go to the
save the group screen of the
settings. specified group.

Sleep - - Press the

programmable
button for the phone
to enter sleep mode.
For eSpace 7950,
the expansion
module connected to
it also enters sleep
mode.

Phone Lock - - Press the

programmable
button to lock the
phone.
For details about
how to unlock a
phone, see 6.15
Phone Unlock.

Call Forward Call Forward Allows you to select Press the

a forward mode. programmable
button to go to the
Voicemail Forwards calls to the call forward setting
voicemail. screen.
Number Forwards calls to a For details about the
third-party number. operations related to
call forward, see
6.18 Call Forward.

DND - - Press the

programmable
button to enable or
disable DND.
For details about
DND-related
operations, see 6.30
DND.

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Function Parameter Description Usage

Call Park - - Press the

programmable
button to park a call.
For details about the
operations related to
call park, see 6.22
Call Park.

Pickup Pickup Answers calls for a Press the

specified account. programmable
NOTE button to answer
In the EC6.X or calls for other users.
UC2.X network
For details about
environment, you can
configure speed dial. pickup-related
After the operations, see 6.21
configuration, if the Call Pickup.
status of a monitored
user is idle, you can
call this user by
speed dial.

Gpickup Answers calls for

users in the same
group.

BLF Monitors the status

of the phone number
in real time,
including idle,
ringing, talking, and
offline states. (In the
IMS+UC network
environment, the
away state is also
supported.)

Label Displays the

function name of the
programmable
button.

Select Account Allows you to select

an account for
answering calls.

Hunt Group Access Code Indicates the access Press the

code of the programmable
configured hunt button to sign in to
group. or sign out of the
hunt group.

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Function Parameter Description Usage

Label Displays the NOTE

function name of the l If your account is
programmable statically signed
button. in to the hunt
group, sign-out is
Select Callout Selects an account not supported.
Account as the number in a l For details about
hunt group. the operations
related to hunt
group, see 6.25
Hunt Group.

Virtual Voicemail - Selects a hunt group. Press the

programmable
button to retrieve
messages from the
virtual voicemail of
a hunt group.
For details about the
operations related to
virtual voicemail,
see 6.38 Virtual
Voicemail.

Paging Group - - Press the

programmable
button to access the
screen of paging
group call list.
For details about the
operations related to
paging group, see
6.26 Paging Group.

Line Buttons
Only unused line buttons can be set to shortcut buttons.

You can perform the following steps to set a line button:

Step 1 On the home screen, choose Apps > Preferences > Buttons > Line Buttons.
NOTE

You can press and hold down an idle line button (a line button that does not have any account
configured) for about 3s to directly access the line button setting screen.

Step 2 Select a line button to use and press Modify.

Step 3 Select a function to use and set the parameters. For details, see Programmable Buttons.

----End

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# as Dial
You can perform the following steps to set the pound key (#) as the Callout button:

Step 1 On the home screen, choose Apps > Buttons.

Step 2 Select # as Dial and press Enable or Disable.

----End

Redial Button
The Redial button allows you to redial the last dialed number. For details about how to set and
use the Redial button, see 6.5.2 Placing Calls Using the Redial Button.

4.1.7 Audio Source

The audio source refers to the audio source device that you use to place or receive a call after
pressing the Call or Answer softkey or a line button on the IP phone.

You can perform the following steps to set the audio source:

Step 1 On the home screen, choose Apps > Preferences > Audio Source.

The Audio Source screen is displayed.

Step 2 Select Speaker, Bluetooth earphone, USB earphone, or Headset(RJ-9).

NOTE

l eSpace 7910 IP Phone does not support the Bluetooth headset or USB headset.
l If your IP phone is not connected to a Bluetooth headset or USB headset, you can only select either
Speaker or Headset (RJ-9) as the audio source.
l The RJ-9 headset PLANTRONICS HW111N-U10P is recommended.
l eSpace 7950 IP Phone supports the following inline controls provided by a USB headset: volume+/-,
off-hook/on-hook, and mute/unmute. The recommended USB headset models are Plantronics
BLACKWIRE 310, Plantronics BLACKWIRE 315, Plantronics BLACKWIRE 325, and Plantronics
BLACKWIRE 520.

Step 3 Press Select.

----End

4.1.8 Theme
You can perform the following steps to set a theme:

Step 1 On the home screen, choose Apps > Preferences > Theme.

Step 2 Select Classic or Simple.

Step 3 Press Select.

----End

4.2 System

Issue 03 (2017-06-30) Huawei Proprietary and Confidential 34

4.2.1 Date and Time

You can perform the following steps to set the date and time:

Step 1 On the home screen, choose Apps > System > Date and Time.
The Date and Time screen is displayed.
Step 2 Select NTP and press Enable to synchronize the system time with the NTP server.
l If you enable NTP, set the time server address. For detailed operations, contact your
system administrator.
l If you disable NTP, set Date and Time manually.
Step 3 Set Time Zone, Date Format, and 24-Hour depending on your needs.

----End

4.2.2 Language
You can perform the following steps to set the language:

Step 1 On the home screen, choose Apps > System > Language.
The Language screen is displayed.
Step 2 Select a language and press Select.

----End

4.2.3 Power Saving

On the Power Saving screen, you can set the following functions:
l Auto Sleep
If no operation is performed on the phone within a specified period, the phone changes to
the sleep state.
l Sleep
If the sleep mode is enabled, the phone changes to the sleep state instantly.
l Auto Brightness
After this function is enabled, the phone automatically decreases the screen brightness
when the phone is idle or in an active call.
l Screensaver
After this function is enabled, the phone automatically changes to the screensaver state if
no operation is performed on the phone within a specified period (value for Delay).
NOTE

l In versions earlier than V200R003C00SPC700, you can enable or disable the auto sleep function as
required. However, from V200R003C00SPC700, the auto sleep function is enabled by default, and
you cannot disable it.
l When the sleep mode and screensaver are enabled at the same time, the sleep mode takes effect with
preference.
l When the phone enters the sleep or screensaver state on the home screen, you can press a key on the
key pad, the Headset button, or the Speaker button to directly access the dialing screen; you can
press the Contact button, Call History button, or Message button to access the contacts, call history,
or message screen.

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Enabling the Auto Sleep Function

In versions earlier than V200R003C00SPC700, you can perform the following steps to enable
the auto sleep function. From V200R003C00SPC700, auto sleep is enabled by default.

Step 1 On the home screen, choose Apps > System > Power Saving > Auto Sleep.

The Auto Sleep screen is displayed.

Step 2 Press Enable.

The Sleep After field is displayed.

Step 3 Select a value and press Select.

----End

Disabling the Auto Sleep Function

In versions earlier than V200R003C00SPC700, you can perform the following steps to
disable the auto sleep function. From V200R003C00SPC700, auto sleep cannot be disabled.

Step 1 On the home screen, choose Apps > System > Power Saving > Auto Sleep.

The Auto Sleep screen is displayed.

Step 2 Select Auto Sleep and press Disable.

----End

Setting the Sleep Function

You can perform the following steps to set the one button to sleep function:

Step 1 On the home screen, choose Apps > System > Power Saving.

The Power Saving screen is displayed.

Step 2 Select Sleep and press Enable.

NOTE

You can press any button to disable the sleep function.

----End

Enabling the Auto Brightness Function

You can perform the following steps to enable the auto brightness function:

Step 1 On the home screen, choose Apps > System > Power Saving > Auto Brightness.

The Auto Brightness screen is displayed.

Step 2 Press Enable.

The Adjustment Time field is displayed.

Step 3 Select a value and press Select.

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NOTE

If the value for Sleep After is the same as the value for Adjustment Time, the phone automatically
changes to the sleep state at the appointed time.

----End

Disabling the Auto Brightness Function

You can perform the following steps to disable the auto brightness function:

Step 1 On the home screen, choose Apps > System > Power Saving > Auto Brightness.
The Auto Brightness screen is displayed.
Step 2 Select Auto Brightness and press Disable.

----End

Enabling the Screensaver Function

You can perform the following steps to enable the screensaver function:

Step 1 On the home screen, choose Apps > System > Power Saving > Screensaver.
The Screensaver screen is displayed.
Step 2 Press Enable.
The Delay field is displayed.
Step 3 Set a value and press Select.

----End

Disabling the Screensaver Function

You can perform the following steps to disable the screensaver function:

Step 1 On the home screen, choose Apps > System > Power Saving > Screensaver.
The Screensaver screen is displayed.
Step 2 Select Screensaver and press Disable.

----End

4.2.4 Wi-Fi (only for eSpace 7950 IP Phone)

eSpace 7950 supports the Wi-Fi function from V200R003C00SPCe00.

NOTE

Before using the Wi-Fi function, ensure that the USB port is enabled. For any questions, contact your
system administrator.

Enabling and Connecting Wi-Fi

Step 1 Connect the Wi-Fi Dongle to the USB port.

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Step 2 On the main screen, choose Apps > System > Wi-Fi to access the Wi-Fi list screen.

If you have not logged in to the IP phone, choose More > Network > Wi-Fi to access the Wi-
Fi list screen.

NOTE

If the Wi-Fi option is unavailable on your phone, contact your system administrator.

Step 3 Press Enable.

Step 4 Connect Wi-Fi.

l If you select a wireless network requiring no password, press Connect.
l If you select a wireless network requiring a password, press Connect, enter the
password, and press Done.
NOTE

You can set a static IP address or enable DHCP to automatically allocate an IP address in IP Setting
when connecting Wi-Fi.

is displayed next to the connected Wi-Fi.

----End

Adding a Network
Step 1 On the Wi-Fi list screen, press More.

Step 2 Press Add Network.

Step 3 Enter a network name in the Network SSID field. Select the security type and set parameters
such as the password as prompt.

Step 4 Optional: Press IP Setting. According to the network planning, set a static IP address or
enable DHCP to automatically allocate an IP address.

Step 5 Press Done.

is displayed next to the connected Wi-Fi.

----End

Viewing Wi-Fi Details

Step 1 On the Wi-Fi list screen, select the connected Wi-Fi and press Detail.

In the details screen, you can check the network SSID, IP address, status, signal strength,
speed, and security.

Step 2 Optional: Press IP Setting. According to the network planning, set a static IP address or
enable DHCP to automatically allocate an IP address.

----End

Clearing Networks
l Clear networks in the Wi-Fi list.

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a. On the Wi-Fi list screen, press More.

b. Press Forget.
l Clear networks on the Wi-Fi details screen.
a. On the Wi-Fi list screen, select the connected Wi-Fi and press Detail.
b. Press Forget.

Disabling Wi-Fi
On the Wi-Fi list screen, press Disable.

4.2.5 Bluetooth (only for eSpace 7950 IP Phone)

Table 4-2 lists the frequency bands and maximum transmit power supported by the bluetooth
function on eSpace 7950.

Table 4-2 Working frequency band and maximum transmit power

Category Description

Technical standard Bluetooth Specification v2.0/2.1+EDR

Working frequency band 2.4G

Maximum transmit power 4dBm

Enabling Bluetooth
You can perform the following steps to enable Bluetooth:

Step 1 On the home screen, choose Apps > System > Bluetooth.
The Bluetooth screen is displayed.

NOTE

If the Bluetooth configuration item is not displayed, contact your system administrator.

Step 2 Press Enable.

----End

Pairing Bluetooth Device

After you enable Bluetooth, you can perform the following steps to pair a Bluetooth device
with the phone:

Step 1 On the home screen, choose Apps > System > Bluetooth.
The Bluetooth screen is displayed.
Step 2 Press Search.
NOTE

Before the phone searches for Bluetooth devices, ensure that Bluetooth is enabled for the device to be
paired.

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Step 3 Select the Bluetooth device to pair and press Connect.

NOTE

The default password for pairing a Bluetooth device is 0000 on the IP phone. If the password of your
Bluetooth device to pair is not 0000, enter the actual password in the Bluetooth Match Request dialog
box that is displayed on the IP phone, and press Match for a re-connection.

When the pairing succeeds, the paired Bluetooth device becomes connected to the phone.

----End

Disabling Bluetooth
You can perform the following steps to disable Bluetooth:

Step 1 On the home screen, choose Apps > System > Bluetooth.

The Bluetooth screen is displayed.

Step 2 Select Bluetooth and press Disable.

----End

4.2.6 Phone Lock

Enabling the Phone Lock Function

You can perform the following steps to enable the phone lock function:

Step 1 On the home screen, choose Apps > System > Phone Lock.

The Phone Lock screen is displayed.

Step 2 Press Enable.

The Lock After parameter is displayed.

Step 3 Select a value and press Select.

NOTE

The default phone lock delay is 30 minutes. For details about how to unlock a phone, see 6.15 Phone
Unlock.

----End

Disabling the Phone Lock Function

You can perform the following steps to disable the phone lock function:

Step 1 On the home screen, choose Apps > System > Phone Lock.

The Phone Lock screen is displayed.

Step 2 Select Phone Lock and press Disable.

----End

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Lock Password
You can specify a phone lock password depending on your needs.

Step 1 On the home screen, choose Apps > System > Lock Password.
The Lock Password screen is displayed.
Step 2 Enter the old password and the new password, and reenter the new password.
NOTE

l If you set the phone lock password for the first time,
enter the new password and confirm password.
l If you enter an incorrect old password five consecutive times, wait 1 minute and reenter the
password.

Step 3 Press Done.

NOTE

l If the Lock Password option is not displayed on your phone, contact your system administrator.
l To ensure phone security, periodically change your phone lock password. The password must
contain at least four characters. Ensure that the password meets complexity requirements.

----End

4.2.7 Restart
You can perform the following steps to restart the phone:

Step 1 On the home screen, choose Apps > System.

Step 2 Select Restart and press Select.

The message "Are you sure you want to restart the phone?" is displayed.
Step 3 Press Restart.

----End

4.3 Status

4.3.1 Peripheral Status (only for eSpace 7950 IP Phone)

You can perform the following steps to view the status of the expansion module, Bluetooth
device, and USB device connected to the phone:

Step 1 On the home screen, choose Apps > Status.

Step 2 Select Peripheral Status and press View.

----End

4.3.2 Network
You can perform the following steps to view network information about the phone, including
the IP address, gateway address, and subnet mask:

Issue 03 (2017-06-30) Huawei Proprietary and Confidential 41

Step 1 On the home screen, choose Apps > Status.

Step 2 Select Network and press View.

----End

4.3.3 About Phone

You can perform the following steps to view basic information about the phone, including the
software version, boot version, and hardware version:

Step 1 On the home screen, choose Apps > Status.

Step 2 Select About Phone and press View.

----End

4.3.4 Certificates
You can perform the following steps to view certificate information about the phone,
including the version, serial number, and issuer:

Step 1 On the home screen, choose Apps > Status.

Step 2 Select Certificates and press View.

----End

4.4 Advanced
On the Advanced screen, you can perform diverse operations including configuring the
network, accounts, and server addresses as well as restoring your IP phone to factory defaults.

NOTE

A password authenticated by the administrator is required for advanced settings. If you want to enter the
Advanced screen to perform advanced settings, contact your system administrator.

4.5 Log out

You can perform the following steps to log out of the phone:

NOTE

In the CC environment, the logout function is disabled by default. For any questions, contact your
system administrator.

Step 1 On the home screen, select Apps.

The Apps screen is displayed.
Step 2 Select Log Out and press Select.
The Log out? dialog box is displayed.

NOTE

If the Log Out option is not available, contact your system administrator.

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Step 3 Press OK.

The Log In screen is displayed.

----End

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5 Web Page Settings

5.1 Logging In to the Web Page

The IP phone web management system supports the operating systems and web browsers
listed in Table 5-1.

Table 5-1 Supported operating systems and web browsers

Item Details

Operating system WindowsXP

Windows7 32-bit

Windows7 64-bit

Windows8 32-bit

Windows8 64-bit

Windows10 32-bit

Windows10 64-bit

Web browser IE8

IE9

IE10

IE11

You can perform the following steps to access the web page of the phone:

Step 1 On the PC, open a browser and enter the IP address of the phone, for example, http://
192.168.1.72. For details about how to query the IP address of the phone, see 4.3.2 Network.

The login page is displayed.

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Step 2 Enter the account and password. The default account and password are those used to log in to
the phone.

Step 3 Click Log In.

----End

5.2 Preferences

5.2.1 Contacts
NOTE

To manage contact information, you need to log in to the web management system of the IP phone using
a common user account. If you use an administrator account, the Contacts menu is unavailable and you
cannot perform the following operations.

Adding Contacts
You can perform the following steps to add contacts:

Step 1 On the web page, choose Preferences > Contacts.

Step 2 Click Add at the lower part of the page.

The Add page is displayed.

Step 3 Modify the contact information.

NOTE

On the Add page, you can click Edit to import the profile picture of a contact. Only an image less than
10 KB and in .jpg, or .bmp format can be imported. The file name cannot contain such characters
as ; / ? : @ # ' & = + $ ,.

Step 4 Click Done.

----End

Importing/ Exporting Contacts

You can perform the following steps to import contacts:

Step 1 On the web page, choose Preferences > Contacts.

Step 2 Click Import.

Step 3 Select the modified file to import.

NOTE

The supported contact file format is .csv or .vcf.

----End

You can click Export to export a contact file in .CSV or .vCard format. After you modify the
exported contact file, you can import it as a new one.

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NOTE

l When you import a modified .csv contact file to the phone as a new one, ensure that the contact file
information is correct and the encoding format is UTF-8.
For example, you can open the .CSV file using Excel, change the cell format to the text format, edit
the contact information, and save the file in the .CSV (Comma delimited) format. After the file is
saved, open the file in Notepad and change the file encoding format to UTF-8.
l This function involves personal data. When using this function, take sufficient measures to protect
personal data.

Table 5-2 lists the parameters in a contact file in .CSV format.

Table 5-2 Parameter description

Parameter Description

NAME Name

NICKNAME Nickname

UCACCOUNT Account

USERURI Enterprise domain name (identifying the

information about the domain to which the
user belongs).

COMPANY Company

DEPARTMENT Department

POSITION Position

ID Employee ID

RING Ringtone

ADDRTYPE Address book type:

l 0: local address book
l 1: directory

GROUP Group

DEFAULTNUM Default primary number:

l 0: office number
l 1: home number
l 2: mobile number
l 3: soft client number

CONTYPE Contact method type.

The default value is 1.

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Parameter Description

SIMPLE_TYPE Number type:

l 0: office number
l 1: home number
l 2: mobile number
l 3: soft client number

SIMPLE_OFFICE Office number

SIMPLE_HOME Home number

SIMPLE_CELL Mobile number

SIMPLE_TERMINAL Soft client number

Table 5-3 lists the parameters in a contact file in .vCard format.

Table 5-3 Parameter description

Parameter Description

X-ADDRTYPE Address book type:

l 0: local address book
l 1: directory

N Name

N-NICKNAME Nickname

N-UCACCOUNT Account

N-COMPANY Company

N-Department Department

N-Position Position

N-Id Employee ID

CATEGORIES Group

X-DEFAULTNUM Default primary number

TEL;TYPE=WORK Office number

TEL;TYPE=HOME Home number

TEL;TYPE=CELL Mobile number

TEL;TYPE=TERMINAL Soft client number

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Searching for Contacts

You can perform the following steps to search for contacts:

Step 1 On the web page, choose Preferences > Contacts.

Step 2 In the search text box, enter keywords of a contact, for example, the first name, last name, full
name, or phone number.
Step 3 Click Search.

----End

Modifying Contacts
You can perform the following steps to modify contacts:

Step 1 On the web page, choose Preferences > Contacts.

Step 2 Click next to the contact to modify.

The Edit page is displayed.
Step 3 Modify the contact information.

Step 4 Click Done.

----End

Deleting Contacts
You can perform the following steps to delete contacts:

Step 1 On the web page, choose Preferences > Contacts.

Step 2 Click next to the contact to delete.

The message "Are you sure you want to delete the contact?" is displayed.
Step 3 Click OK.

----End

Clearing Contacts

NOTICE
All contacts will be deleted!

You can perform the following steps to clear contacts:

Step 1 On the web page, choose Preferences > Contacts.

Step 2 Click Clear.

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The message "Are you sure you want to clear contacts?" is displayed.
Step 3 Click OK.

----End

Creating Groups
You can perform the following steps to create groups:

Step 1 On the web page, choose Preferences > Contacts.

Step 2 Click Groups.

The Groups page is displayed.
Step 3 Click Add Group.
The Add Group page is displayed.
Step 4 Edit the group.

Step 5 Click Done.

NOTE

A contact can be added to a group only after the contact has been added to the contacts list.

----End

Modifying Groups
You can perform the following steps to modify groups:

Step 1 On the web page, choose Preferences > Contacts.

Step 2 Click Groups.

The Groups page is displayed.
Step 3 Select a group to modify and click Edit.
The Edit page is displayed.
Step 4 Modify the group.

Step 5 Click Done.

----End

Deleting Groups
You can perform the following steps to delete groups:

Step 1 On the web page, choose Preferences > Contacts.

Step 2 Click Groups.

The Groups page is displayed.
Step 3 Select a group to delete and click Delete.

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The message "Are you sure you want to delete the group?" is displayed.

Step 4 Click OK.

----End

5.2.2 Ringtone
You can perform the following steps to set ringtones:

Step 1 On the web page, choose Preferences > Ringtone.

l Default: indicates the default ringtone. If you have not set any ringtones, the default
ringtone is played when a call comes in.
l Internal: indicates the internal ringtone. When a call from an internal user comes in, the
internal ringtone is played.
l External: indicates the external ringtone. When a call from an external user comes in,
the external ringtone is played.
l Alarm Ringtone: indicates the ringtone for a reminder call (call for the alarm clock
service).
l Hunt Group: This ringtone is played when a call comes in to a hunt group.
l Ringtone Parameter Settings: You can set ringtone parameters and related ringtones
based on your actual requirements.

Ringtones are arranged as follows in descending order of priority: contact ringtone, group
ringtone, internal/external ringtone, hunt group ringtone, ringtone that matches the ringtone
parameter, and default ringtone.

NOTE

Before using the internal, external, hunt group, or alarm ringtone, ensure that your account has been
assigned the internal/external ringtone, hunt group, or alarm clock service rights. For any questions,
contact your system administrator.

Step 2 Select a ringtone type.

Step 3 Select a ringtone to use and click Save.

----End

Importing a Ringtone
Step 1 On the web page, choose Preferences > Ringtone.

Step 2 Click Import and select a ringtone you want to import.

NOTE

l The 8 kHz, 16-bit, mono .wav ringtones are supported.

l The file name cannot contain such characters as ; / ? : @ # ' & = + $ ,.

l When you place the pointer on a ringtone or select a ringtone, is displayed for you to delete the
ringtone. The system ringtones cannot be deleted.

----End

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Setting Ringtone Parameters

NOTE

The IP phone supports a maximum of 10 ringtone parameters with associates ringtones.

Step 1 On the web page, choose Preference > Ringtone > Ringtone Parameter Settings.

Step 2 Enter the parameter field in the Parameter text box.

NOTE

The value of Parameter can contain letters, digits, and underscores (_) only.

Step 3 Select music from the Local Ringtone list as the ringtone for incoming calls.

----End

5.2.3 Key Tone

You can perform the following steps to set the key tone:

Step 1 On the web page, choose Preferences > Key Tone.

Step 2 Select Enable or Disable.

Step 3 Click Save.

----End

5.2.4 Wallpaper
You can perform the following steps to set wallpapers:

Step 1 On the web page, choose Preferences > Wallpaper.

Step 2 Select a wallpaper to use, and click Save.

----End

NOTE

l You can click Import to import customized wallpapers in .jpg, .bmp, or .png, format. The resolution
cannot exceed 800 x 600. A maximum of eight wallpapers can be imported.
l The file name cannot contain such characters as ; / ? : @ # ' & = + $ ,.

l When you place the pointer on a wallpaper or select a wallpaper, is displayed for you to delete
the wallpaper. System wallpapers cannot be deleted.

5.2.5 Audio Source

The audio source is the one you use to have audio conversations with others on your phone
after you press Answer, Call, or a line button on your phone screen.

You can perform the following steps to set the audio source:

Step 1 On the web page, choose Preferences > Audio Source.

Step 2 Select Speaker, Bluetooth earphone, USB earphone, or Headset(RJ-9).

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NOTE

l eSpace 7910 IP Phone does not support the Bluetooth headset or USB headset.
l If your IP phone is not connected to a Bluetooth headset or USB headset, you can only select either
Speaker or Headset (RJ-9) as the audio source.
l If you use an EHS type RJ-9 headset, enable EHS Control.
l eSpace 7950 IP Phone supports the following inline controls provided by a USB headset: volume+/-,
off-hook/on-hook, and mute/unmute. The recommended USB headset models are Plantronics
BLACKWIRE 310, Plantronics BLACKWIRE 315, Plantronics BLACKWIRE 325, and Plantronics
BLACKWIRE 520.

Step 3 Click Save.

----End

5.2.6 Theme
You can perform the following steps to set a theme:

Step 1 On the web page, choose Preferences > Theme.

Step 2 Select Classic or Simple.

Step 3 Click Save.

----End

5.2.7 Volume
User can customize the maximum speaker volume of an IP Phone.

An IP Phone supports up to 5 type of volumes, and the default setting is "Medium".

5.3 Call Settings

NOTE

If the Call Settings item is not available on your IP phone, contact your system administrator.

Call Forward
After the call forward function is enabled, incoming calls are transferred to voicemail or a
specified phone number when the call forward conditions are met.

On the web page, choose Call Settings > Call Forward and enable or disable call forward
depending on your needs. For details about how to use the call forward service, see 6.18 Call
Forward.

Hotline
After the hotline function is enabled, the phone automatically dials a hotline number.

On the web page, choose Call Settings > Hotline and enable or disable hotline depending on
your needs. For details about how to use the hotline service, see 6.24 Hotline.

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On the web page, choose Call Settings > Call Waiting and enable or disable call waiting
depending on your needs. For details about how to use the call waiting service, see 6.20 Call
Waiting.

Auto Answer
After the auto answer function is enabled, the phone automatically answers all incoming calls.

On the web page, choose Call Settings > Auto Answer and enable or disable auto answer
depending on your needs. For details about how to use the auto answer service, see 6.4.2
Answering Calls Automatically.

Auto Dial
After the auto dial function is enabled, the phone automatically dials a number within a
specified time.

On the web page, choose Call Settings > Auto Dial and enable or disable auto dial depending
on your needs. For details about how to use the auto dial service, see 6.5.9 Auto Dial.

Deny Call Forward

After the deny call forward function is enabled, the phone automatically rejects incoming
calls that are forwarded by others.

On the web page, choose Call Settings > Deny Call Forward and enable or disable deny call
forward depending on your needs. For details about how to use the deny call forward service,
see 6.19 Deny Call Forward.

DND
After the DND function is enabled, the phone automatically rejects all incoming calls.

On the web page, choose Call Settings > DND and enable or disable DND depending on
your needs. For details about how to use the DND service, see 6.30 DND.

Intercom
After the auto answer and auto mute functions for the intercom are enabled, the phone
automatically answers intercom calls in one-way audio.

On the web page, choose Call Settings > Intercom and set auto answer and auto mute for
intercom calls. For details about how to use the intercom service, see 6.33 Intercom.

5.4 Buttons

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5.4.1 Line & Programmable Buttons

NOTE

If you cannot configure programmable buttons or line buttons on the phone web page, contact your
system administrator.

Setting the Line Buttons

You can perform the following steps to set the line button:

NOTE

l It is recommended that you not use a line button as a programmable button.

l Only unused line buttons can be set to shortcut buttons.

Step 1 (For eSpace 7910) On the web page, choose Buttons > Line & Programmable Button.
(For eSpace 7950) On the web page, choose Buttons > Line Buttons.
Step 2 Click the gray button next to the line button.
The Select a function page is displayed.
Step 3 Select a function to use and set the parameters.
Table 4-1 describes the functions and parameters of the programmable button.
Step 4 Click Save.

----End

Setting the Programmable Buttons

You can perform the following steps to set a programmable button:

Step 1 (For eSpace 7910) On the web page, choose Buttons > Line & Programmable Button.
(For eSpace 7950) On the web page, choose Buttons > Expansion Module.
Step 2 Click the gray button for the corresponding programmable button.
The Select a function page is displayed.
Step 3 Select a function to use and set the parameters.
Table 4-1 describes the functions and parameters of the programmable buttons.
Step 4 Click Save.

----End

Printing Programmable Button Labels (only for eSpace 7910 IP Phone)

You can perform the following steps to print programmable button labels:

Step 1 On the web page, choose Buttons > Line & Programmable Button.

Step 2 Click Print Preview.

The page for printing labels is displayed.

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Step 3 Click Print.

----End

5.4.2 # as Dial
You can perform the following steps to set the pond button (#) as the callout button:

Step 1 On the web page, choose Buttons > # as Dial.

Step 2 Select Enable or Disable.

Step 3 Click Save.

----End

5.4.3 Redial Button

You can perform the following steps to set the redial button:

Step 1 On the web page, choose Buttons > Redial Button.

Step 2 Select Redial directly or Display redial list.

Step 3 Click Save.

----End

5.5 System

5.5.1 Date and Time

You can perform the following steps to set the date and time:

Step 1 On the web page, choose System > Date and Time.

Step 2 Select Automatic or Manual.

If Manual is selected, System Time must be set manually.
Step 3 Set the parameters depending on your needs.

Step 4 Click Save.

----End

5.5.2 Input Method

You can perform the following operations to set the input method.

Step 1 On the web page, choose System > Input Method.

Step 2 Select the input methods you want to use.

Step 3 Click Save.

----End

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5.5.3 Power Saving

NOTE

Enabling the Auto Sleep Function

In versions earlier than V200R003C00SPC700, you can perform the following steps to enable
the auto sleep function. From V200R003C00SPC700, auto sleep is enabled by default.

Step 1 On the web page, choose System > Power Saving.

Step 2 Select Enable for Auto Sleep.

Step 3 Select a value for Sleep After.

Step 4 Click Save.

----End

Disabling the Auto Sleep Function

In versions earlier than V200R003C00SPC700, you can perform the following steps to
disable the auto sleep function. From V200R003C00SPC700, auto sleep cannot be disabled.

Step 1 On the web page, choose System > Power Saving.

Step 2 Select Disable for Auto Sleep.

Step 3 Click Save.

----End

Enabling the Auto Brightness Function

You can perform the following steps to enable the auto brightness function:

Step 1 On the web page, choose System > Power Saving.

Step 2 Select Enable for Auto Brightness.

Step 3 Select a value for Adjustment Time.

Step 4 Click Save.

NOTE

If the value for Sleep After is the same as the value for Adjustment Time, the phone automatically
changes to the sleep state at the appointed time.

----End

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Disabling the Auto Brightness Function

You can perform the following steps to disable the auto brightness function:

Step 1 On the web page, choose System > Power Saving.

Step 2 Select Disable for Auto Brightness.

Step 3 Click Save.

----End

Enabling the Screensaver Function

You can perform the following steps to enable the screensaver function:

Step 1 On the web page, choose System > Power Saving.

Step 2 Select Enable for Screensaver.

Step 3 Select a value for Delay.

Step 4 Click Save.

----End

Disabling the Screensaver Function

You can perform the following steps to disable the screensaver function:

Step 1 On the web page, choose System > Power Saving.

Step 2 Select Disable for Screensaver.

Step 3 Click Save.

----End

5.5.4 Phone Lock

Enabling the Phone Lock Function

You can perform the following steps to enable the phone lock function:

Step 1 On the web page, choose System > Phone Lock.

Step 2 Select Enable.

Step 3 Select a value for Lock After.

Step 4 Click Save.

NOTE

The default phone lock delay is 30 minutes. For details about how to unlock a phone, see 6.15 Phone
Unlock.

----End

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Disabling the Phone Lock Function

You can perform the following steps to disable the phone lock function:

Step 1 On the web page, choose System > Phone Lock.

Step 2 Select Disable.

Step 3 Click Save.

----End

5.5.5 Restart
You can perform the following steps to restart the phone:

Step 1 On the web page, choose System > Restart.

Step 2 Click Restart.

The message "Are you sure you want to restart the phone?" is displayed.
Step 3 Click OK.

----End

5.6 View Status

5.6.1 Network
On the web page, choose View Status > Network to view network information about the
phone, including the IP address, gateway address, and subnet mask.

5.6.2 Peripheral Status (only for eSpace 7950 IP Phone)

On the web page, choose View Status > Peripheral Status to view the status of the
expansion module, Bluetooth device, and USB device connected to the phone.

5.6.3 About Phone

On the web page, choose View Status > About Phone to view basic information about the
phone, including the software version, boot version, and hardware version.

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6 Phone Usage

6.1 Logging In to Your Phone

You can perform the following steps to log in to the home screen of the phone:

Step 1 Power on the phone. The login screen is displayed.

Step 2 Enter your account and password, and press Log In.
NOTE

l During a login, ensure that the phone is properly connected to the network (that is, the icon is
not displayed in the upper right corner of the login screen). If you still fail to log in, contact your
system administrator.
l From the login screen, choose More > Language. The Language screen is displayed. You can select
a language on this screen.

Table 6-1 lists the methods for logging in to your phone on different networks.

Table 6-1 Login methods on different networks

Network Login Method

EC6.X You can log in to your phone using the

uPortal account.

UC2.X You can log in to your phone using the

phone number, account, or AD domain
account. By default, the phone number is
used.

IMS+UC You can log in to your phone using the

phone number or account. By default, the
account is used.

IMS You can log in to your phone using the

phone number. During the login, you need
to enter the account, user name, and
password.

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Network Login Method

Asterisk You can log in to your phone using the

phone number. During the login, you need
to enter the account, user name, and
password.

For details about how to switch the input method, see 6.2 Input Method.

----End

6.2 Input Method

The phone provides multiple input methods for you to use flexibly.

l Chinese Simplified. The softkey is .

l Chinese Traditional. The softkey is .

l English uppercase letter. The softkey is .

l English lowercase letter. The softkey is .

l Digit. The softkey is .

l Special character. The softkey is .

l English. The softkey is .

l Arabic. The softkey is .

l French. The softkey is .

l Spanish. The softkey is .

l Portuguese. The softkey is .

l Polish. The softkey is .

l Hungarian. The softkey is .

l Russian. The softkey is .

You can perform the following steps to change the input method or delete characters:

l Press the input method softkey to switch between different input methods.

l Press to delete the character on the left of the cursor.

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6.3 Multiple Lines

l Accounts: Each account corresponds to a phone number that others can use to call you.
l Lines: Each account can support multiple lines. Your system administrator can adjust the
number of lines supported according to your needs. Only one line can be active at any
time; other lines are automatically placed on hold.
l Line buttons: located on the right side of your phone screen. Each line button
corresponds to only one account, but can support multiple lines.
eSpace 7910 IP Phone provides 6 line buttons and supports 3 registered accounts. Each line
button can be assigned a maximum of 12 lines.
eSpace 7950 IP Phone provides 12 line buttons and supports 6 registered accounts. Each line
button can be assigned a maximum of 12 lines.
On the home screen or talking screen, you can press the Up arrow or Down arrow button to
view the status of the line buttons.

NOTE

l For details about the usage of the line buttons, see 3.1.1 Button.
l For details about the status of the line button LEDs, see 3.1.2 LED.
l For details about the icons displayed for the line buttons, see 3.2.3 Line Button Icon.

This chapter assumes that account 1 has been configured for line buttons 1 and 2 and that two
lines have been configured for each line button, as depicted in Figure 6-1.

Figure 6-1 Line button configuration

Using Multiple Lines

eSpace 7950 IP Phone supports multiple (at most twelve) concurrent calls using the same or
different accounts.
l When a line is occupied, you can press the line button to switch to another available line.
l You can switch lines in multiple scenarios, for example, when you are dialing a number,
when a call comes in, or when you are engaged in an ongoing call.
l When a line is in non-idle state, you can press the line button to display the call list that
contains the calls of all lines corresponding to the same number.

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l Line switching is required in services such as call waiting, call transfer, and local
conference. Therefore, you need to configure at least two lines for the account that uses
such services.
NOTE

You can view the configuration of each line for an account on your phone LCD screen or your phone
web page. For any questions, consult your system administrator.

6.4 Answering Incoming Calls

6.4.1 Answering Calls Manually

When the phone in idle state has an incoming call, you can pick up the phone to answer the
call.

NOTE

l If the detailed information such as name, number, department, and profile picture of a contact is
saved in the contact list or directory, the information is displayed on the screen when a call from the
contact comes in.
l During a call, if the MOS is lower than 2300, the "Poor network condition. Call quality may be
affected" message is displayed on the phone screen.

You can answer a call in different ways. For detailed operations, see Table 6-2.

Table 6-2 Call answer

If You Want to... Then...

Answer with the speaker Press the Speaker button.

Answer with a headset Press the Headset button.

NOTE
Ensure that your phone has connected to a
headset (RJ-9).

Answer using the preset audio source Press Answer or the corresponding line
button.

Answer a reminder call (call of the alarm Press Answer.

clock service) NOTE
You may receive a reminder call only when your
phone has an idle line. For detailed operations,
see 6.8 Reminder Call.

Answer an intercom call Press the line button corresponding to the

intercom function.

Autoconnect a call Enable the auto answer function. For

detailed operations, see 6.4.2 Answering
Calls Automatically.

Use your phone to answer a call that rings Enable the call pickup function. For detailed
elsewhere operations, see 6.21 Call Pickup.

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6.4.2 Answering Calls Automatically

After the auto answer function is enabled, the phone can answer calls automatically.
You can set the auto answer function on your phone LCD screen or web page. For detailed
operations, see Table 6-3.

Table 6-3 Setting auto answer

Where to Set How to Set

Call Settings on the phone LCD screen To enable auto answer

1. Choose Apps > Preferences > Call
Settings.
2. Select Auto Answer and press Modify.
3. Select Auto Answer and press Enable.
The Delay Time option is displayed.
4. Select a value for Delay Time.
5. Press Select.
To disable auto answer
1. Choose Apps > Preferences > Call
Settings.
2. Select Auto Answer and press Modify.
3. Select Auto Answer and press Disable.

Call Settings on the phone web page To enable auto answer

1. Choose Call Settings > Auto Answer.
2. Select Enable for Auto Answer.
3. Select a value for Delay Time.
4. Click Save.
To disable auto answer
1. Choose Call Settings > Auto Answer.
2. Select Disable for Auto Answer.
3. Click Save.

6.4.3 Call Deflection

The call deflection function allows you to transfer a call to a third party directly.

Step 1 When a call comes in, press Transfer.

Step 2 Enter the number of a contact, press the Up or Down arrow button to select a contact, press
Contact to select a contact in the contact list, or press History to select a contact in the call
history.
Step 3 Press Transfer.

----End

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6.4.4 One Button to Voicemail

When you are unable to answer a call, use the one button to voicemail function to forward the
call to your voicemail. You can listen to the voice message later when convenient.

NOTE

l Before using the one button to voicemail function, ensure that your account has been assigned the
one button to voicemail service rights. For any questions, contact your system administrator.
l This function involves personal data. When using this function, comply with local laws and
regulations, and take sufficient measures to protect personal data.

When a call comes in, during a call, or when your call is placed on hold, press To VM.

6.4.5 Ignoring Calls

When a call comes in, you can press Ignore to ignore the call. Then, your phone stops
ringing.

NOTE

In the CC environment, the Ignore softkey is not available by default. For any questions, contact your
system administrator.

6.4.6 Rejecting Calls

When a call comes in, you can press Reject to reject the call.

NOTE

In the CC environment, the Reject softkey is not available by default. For any questions, contact your
system administrator.

6.4.7 Muting the Phone

You can mute or unmute the phone during a call. With mute enabled, you can hear other
parties on a call but they cannot hear you. You can use mute with the handset, speaker, or
headset.

l Muting: During a call, press the Mute button. Then, the peer party cannot hear you but

you can still hear the peer party. is displayed in the status bar.
l Unmuting: When a phone is muted, press the Mute button to unmute the phone.

6.4.8 Call Recording

NOTE

l Before using the call recording service, ensure that your account has been assigned the call recording
rights. For any questions, contact your system administrator.
l The call recording function may involve your personal data and are for personal purpose only.
Handle personal information properly and comply with applicable local laws and regulations.
l Consult your system administrator about how to obtain the recordings.

Recording During a Call

During a call, you can perform the following operations to use the call recording function:

Issue 03 (2017-06-30) Huawei Proprietary and Confidential 64

Step 1 Press More to navigate to Record.

Step 2 Press Record.

The phone starts recording.

Step 3 Press Stop. The phone stops recording.

----End

Recording During a Conference

During a conference, you can perform the following steps to record the conference:

Step 1 Press More to navigate to Record.

Step 2 Press Record. The phone starts recording.

Step 3 Press Stop. The phone stops recording.

----End

6.5 Placing Calls

6.5.1 Placing Calls by Directly Entering Numbers

You can perform the following steps to place calls by directly entering numbers.

Step 1 Pick up the phone.

The dialing screen is displayed and the dial tone is played. The line button LED is steady
green.

NOTE

You can also enter the dialing screen by pressing the Speaker button, Headset button, or line button of
the account.

Step 2 Enter the number of a contact, or press the Up or Down arrow button to select a number in the
existing numbers.

Step 3 Press Call.

NOTE

l You can enter a number and then pick up the phone or press the Call softkey, Speaker button, or
Headset button to place a call to this number.
l When you enter the number of a contact, the phone automatically queries and displays the contact.
l After a contact is selected, you can press Edit Dial to change the number of the contact.
l If the plus sign (+) is required when you enter a number, press the * key twice.

----End

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6.5.2 Placing Calls Using the Redial Button

Setting the Redial Button

Step 1 On the home screen, choose Apps > Preferences > Buttons > Redial Button.

Step 2 Select Redial directly or Display redial list.

l Redial directly: Press Redial to redial the last dialed number.
l Display redial list: Press Redial to display a list of dialed numbers.

Step 3 Press Select.

----End

Using the Redial Button

Step 1 Pick up the phone or press the Speaker button, Headset button, or line button of the account.

Step 2 Press Redial.

If Redial Button is set to Display redial list, a list of dialed numbers is displayed. You can
select a number to dial, and press Call.

----End

NOTE

Before using the Redial softkey, ensure that you have placed calls using your IP phone. On the home
screen, you can press Redial to display a list of dialed numbers or to redial the last dialed number in
speaker mode.

6.5.3 Placing Calls Using Contacts

If a contact has been added to Contacts, you can call the contact on the Contacts screen.

Step 1 Press the Contacts button.

The Contacts screen is displayed.

Step 2 Press the Up or Down arrow button to search for a contact or enter keywords, for example, the
first name, last name, full name, or phone number in the Search text box to search for a
contact.

Step 3 Select a contact and press Call.

----End

NOTE

l In the EC6.X or UC2.X network environment, when the function of calling upon off-hook is enabled
on the phone, the call is automatically placed upon off-hook after you select a contact.
l When a contact is selected, press More to navigate to Edit Dial and press Edit Dial to change the
number of the contact.
l When a contact is selected, press Details to display the details of the contact. Press the arrow buttons
to select any number to call.

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6.5.4 Making Calls Using the Call History

Step 1 Press the Call History button.

On the displayed All screen, press the Left or Right arrow button to switch between the All
and Missed screens.

Step 2 Press the Up or Down arrow button to select a call record.

Step 3 Press Call.

----End

NOTE

l In the EC6.X or UC2.X network environment, when the function of calling upon off-hook is enabled
on the phone, the call is automatically placed upon off-hook after you select a call record.
l When a call record is selected, press More to navigate to Edit Dial and press Edit Dial to change
the number of the contact.
l You can also press Call or Edit Dial on the call details screen to make a call.

6.5.5 Placing Calls Using the Directory

Step 1 Press the Contacts button.

The Contacts screen is displayed.

Step 2 Press the Right button to switch to the Directory screen.

Step 3 Press the Up arrow or Down arrow button to search for a contact or enter keywords, for
example, the phone number or name, in the Search text box to search for a contact. For other
available search methods, consult your system administrator.

Step 4 Select a contact and press Details.

Step 5 Press Call.

----End

6.5.6 Placing Calls Using the eSpace Desktop

After the phone is linked to the eSpace Desktop, you can place calls using the eSpace
Desktop.

For details, see 7.1 Linkage.

6.5.7 Placing Calls Using the Speed Dial Button

After the programmable button or the line button is set as the Speed Dial button, you can dial
a specified number by pressing the programmable button or line button.

For details about how to set the Speed Dial button, see 4.1.6 Buttons.

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6.5.8 Placing Emergency Calls

NOTE

l Before using the emergency call service, ensure that your IP phone has the call source,
emergency call prefix, and emergency call number configured. For any questions, contact your
system administrator.
l In the factory defaults of an IP phone, the emergency call service is not enabled for the IP phone.

You can still place emergency calls (for example, 911) when a phone is unregistered or
locked.

In the IMS+UC network environment, you can place LBS-enabled emergency calls. LBS is
short for location based service. When you are placing an LBS-enabled emergency call, the
emergency call center can obtain your current location, facilitating their further actions.

NOTE

The administrator configures the physical location information on the BMP. Terminals report their
current locations to the server when they are logged in. The location information helps the emergency
contact center to locate the terminals when emergency calls are made. This is called the LBS. The
location information is configured by the administrator on the BMP, and it is not automatically collected
by certain programs on the terminals. In addition, the location information indicates physical locations
within the enterprise and does not belong to personal privacy. When configuring the location
information, the administrator needs to comply with local laws and regulations.

Using a Locked IP Phone

Step 1 Press Emerg..

The emergency call dial screen is displayed.

NOTE

You can also enter the emergency call dial screen by picking up the phone, or pressing the Headset
button.

Step 2 Enter an emergency number.

Step 3 Press Call.

----End

Using an Unregistered IP Phone

Step 1 Press Emerg..

The emergency call dial screen is displayed.

NOTE

You can also enter the emergency call dial screen by picking up the phone, or pressing the Headset
button.

Step 2 Enter an emergency number.

Step 3 Press Call.

----End

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6.5.9 Auto Dial

After the auto dial function is enabled, the phone automatically places a call if:
l A number is entered on the dialing screen, and no dialing or onhook operation is
performed within a specified period.
l A contact is selected on the dialing screen, and no dialing or onhook operation is
performed within a specified period.
You can set the auto dial function on your phone LCD screen or web page. For detailed
operations, see Table 6-4.

Table 6-4 Setting auto dial

Where to Set How to Set

Call Settings on the phone LCD screen To enable auto dial

1. Choose Apps > Preferences > Call
Settings.
2. Select Auto Dial and press Modify.
3. Press Enable.
The Dial After field is displayed.
4. Enter a value.
5. Press Done.
To disable auto dial
1. Choose Apps > Preferences > Call
Settings.
2. Select Auto Dial and press Modify.
3. Press Disable.

Call Settings on the phone web page To enable auto dial

1. Choose Call Settings > Auto Dial.
2. Select Enable and enter the time that
elapses before the IP phone
automatically dials a number.
3. Click Save.
To disable auto dial
1. Choose Call Settings > Auto Dial.
2. Select Disable and click Save.

6.5.10 Abbreviated Dialing

With abbreviated dialing enabled, the phone allows you to dial an abbreviated number instead
of a complete called number to connect to the called party.

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NOTE

l Before using the abbreviated dialing function, ensure that your account has been assigned the
abbreviated dialing service rights. For any questions, contact your system administrator.
l The abbreviated numbers are set on eSpace Portal. In the EC6.X network environment, see the
eSpace EC Product Documentation. In the UC2.X network environment, see the eSpace UC Product
Documentation. In the IMS network environment, see the IMS Product Documentation.

On the dialing screen, enter an abbreviated number and press AbbrDial.

For example, if you have abbreviated 0571666666 to 1, dial 1 and press AbbrDial to reach
0571666666.

6.5.11 OCB
With outgoing call barring (OCB) enabled, the phone's national and international toll call
rights are password-controlled. You can password-control national toll calls, international toll
calls, or both on the phone.

NOTE

Before using the OCB function, ensure that your account has been assigned the OCB service rights. For
any questions, contact your system administrator.

Enabling OCB
Step 1 On the home screen, choose Apps > Preferences > Call Settings > OCB.

The OCB screen is displayed.

Step 2 Select an account to enable OCB, and press Modify.

NOTE

If the account has not been assigned the OCB service rights, the OCB screen is empty.

Step 3 Select a password-controlled call type and press Select.

l National: You can place national toll calls only after entering the correct password.
l International: You can place international toll calls only after entering the correct
password.
l National and international: You can place national and international toll calls only after
entering the correct password.

Step 4 Press Done. In the password text box, enter the configured password.
NOTE

The password for placing calls needs to be set on eSpace Portal. For detailed operations, see the eSpace
UC Product Documentation.

Step 5 Press OK.

----End

Disabling OCB
Step 1 On the home screen, choose Apps > Preferences > Call Settings > OCB.

The OCB screen is displayed.

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Step 2 Select an account to disable OCB, and press Modify.

Step 3 Select Disable and press Select.

Step 4 Press Done. In the password text box, enter the configured password.

Step 5 Press OK.

----End

Using OCB
You can place certain calls only after entering the correct password.

Step 1 On the home screen, press OCB.

Step 2 In the password text box, enter the correct password. Then, press OK.
NOTE

If you forget the password or your account is locked due to three incorrect password inputs, ask your
system administrator to reset the password.

Step 3 On the dialing screen, enter the number to call.

NOTE

You can also press Contact to access your contact list or press History to access your call history and
select a number.

Step 4 Press Call.

NOTE

l With OCB enabled, you need to enter #0OCB password*phone number to make a call unless you
have pressed the OCB softkey first. For example, if you have enabled national OCB, the OCB
password is 112233, and the national long number is 009663516181460, you need to enter
#0112233*009663516181460 to call 009663516181460 during an ongoing call.
l Directly dialing the #0OCB password*phone number is not recommended. If you do so, the dialing
operation will be recorded on the phone. Unauthorized users can be free from the password
restriction through redialing, which may lead to toll fraud.

----End

6.6 Anonymous Call

With the anonymous call function enabled on your phone, your information will not be
displayed on the phone of any called party.

NOTE

l Before using the anonymous call function, ensure that your account has been assigned the
anonymous call service rights. For any questions, contact your system administrator.
l You also need to enable CLIR on eSpace Portal. For detailed operations, see the eSpace UC Product
Documentation.

6.7 Centrex Number

You can use a Centrex number to place a call.

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NOTE

Before using a Centrex number, ensure that the Centrex number has been configured for your account on
the server. For any questions, contact your system administrator.

When a Centrex number for your account is configured, the home screen of your phone
displays the Centrex number.

For example, if Centrex number 666 is configured for your account 1 (0571666666), the
home screen of your phone displays a message indicating that the Centrex number for your
account 1 is 666.

NOTE

The phone's home screen can display only two messages at a time, and the priority of the Centrex
number message is lower than the priority of the messages for call forward and DND. Therefore, if you
enable call forward all or DND, the phone's home screen displays the "Call forward all enabled" or
"DND enabled" preferentially by default.

You can use your Centrex number to communicate with contacts in the Centrex group.

6.8 Reminder Call

You can receive a reminder call (call of the alarm clock service) only when your phone has an
idle line and the preset alarm clock time arrives. The time displayed in the incoming call
notification window is the same as the system time of your phone.

NOTE

The alarm clock time needs to be set on eSpace Portal. In the IMS network environment, see the IMS
Product Documentation.

When a reminder call comes in, you can:

l Answer the call.

Press Answer. The talking screen is displayed, and the phone plays the alarm clock
ringtone. You can press Hangup to stop the alarm clock ringtone.
l Reject the call.
Press Reject to close the incoming reminder call notification screen.
l Ignore the call.
The incoming reminder call notification screen is displayed, but the phone does not play
the alarm clock ringtone.
NOTE

l You can set the alarm clock ringtone. For detailed operations, see 5.2.2 Ringtone.

6.9 Calling Party Control

In the calling party control scenario, even if the called party disconnects the call, the call is
not released within a certain period (for example, 3 minutes) but is placed on hold. The called
party can resume the call within that period.

If you are engaged in an ongoing call with user A and if user A is the calling party and has the
calling party control service rights,

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l The message "Under remote control" is displayed on the talking screen of your phone. In
addition, softkeys, such as Hangup, Hold, and Transfer, are not displayed in the lower
part of the screen.
l Your phone still displays the talking screen even when you end the call, and a message
indicating that the call is placed on hold is displayed on the screen of user A's phone.
l You can pick up your phone again to resume the call with user A within a certain period
(for example, 3 minutes, which is configured on the server). The call is ended if you do
not resume the call within that period.
l You cannot place or receive new calls.
l The call is ended if user A ends the call.

6.10 Called Party Control

In the called party control scenario, even if the calling party disconnects the call, the call is
not released within a certain period (for example, 3 minutes) but is placed on hold. The
calling party can resume the call within that period.

NOTE

The called party control function conflicts with the malicious call identification (MCID) function.
Before using the called party control function, ensure that your account has been assigned the called
party control service rights and has the MCID function disabled. For any questions, contact your system
administrator.

If you are engaged in an ongoing call with user A and if user A is the called party and has the
called party control service rights,
l The message "Under remote control" is displayed on the talking screen of your phone. In
addition, softkeys, such as Hangup, Hold, and Transfer, are not displayed in the lower
part of the screen.
l Your phone still displays the talking screen even when you end the call, and a message
indicating that the call is placed on hold is displayed on the screen of user A's phone.
l You can pick up your phone again to resume the call with user A within a certain period
(for example, 3 minutes, which is configured on the server). The call is ended if you do
not resume the call within that period.
l You cannot place or receive new calls.
l The call is ended if user A ends the call.

6.11 MCID
The malicious call identification (MCID) function allows you to identify an incoming call as a
malicious one.

NOTE

The called party control function conflicts with the MCID function. Before using the MCID function,
ensure that your account has been assigned the MCID service rights and has the called party control
function disabled. For any questions, contact your system administrator.

If you consider an incoming call as a malicious one, press MCID.

In the IMS network environment, the MCID softkey is not displayed. You can place the call
on hold and dial an access code to identify the call as a malicious one.

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6.12 Switching Between Handset, Speaker, and Headset

Modes
You can switch the audio output mode of a phone during a call. The mode in use will be
displayed in the status bar of the phone screen.

NOTE

A headset is required when the audio output mode is set to headset.

l Switching to speaker mode
In handset or headset mode, you can press the Speaker button to switch to speaker mode.

After the switching, is displayed in the status bar of the phone screen.
l Switching to handset mode
The phone in speaker or headset mode automatically switches to handset mode once you
pick up the phone.
l Switching to headset mode
In speaker or handset mode, you can press the Headset button to switch to headset mode.

After the switching, is displayed in the status bar of the phone screen.

6.13 Contacts

6.13.1 Adding Contacts

Step 1 Press the Contacts button.

The Contacts screen is displayed.

Step 2 Press Add.

The Add Contact screen is displayed.

NOTE

If the Add softkey is not displayed, you can press the Up or Down arrow button to select a contact and
press More to display the Add softkey.

Step 3 Modify the contact information.

Select Office Tel, Family Tel, Mobile Tel, or Other Tel, and press Primary. The selected
number is set to the primary number to dial by default.

NOTE

l To change the ringtone for a contact, select Ringtone and press Modify.
l To change the profile picture for a contact, select the profile picture and press Modify. Only the
default profile pictures can be used.

Step 4 Press Done.

----End

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NOTE

l On the home screen, select Contacts and press the OK button. The Contacts screen is displayed.
l On the Contacts screen, select a contact and choose Details to view, call, modify, or delete the
contact information.

6.13.2 Searching for Contacts

Step 1 Press the Contacts button.

The Contacts screen is displayed.

Step 2 In the search text box, enter keywords of a contact, for example, the first name, last name, full
name, or phone number.

The phone searches for the contacts that match the keywords in the contact list.

----End

NOTE

If contact groups have been created, you can press the Right arrow button to display the Groups screen
and search for contacts by group.

6.13.3 Modifying Contacts

Step 1 Press the Contacts button.

The Contacts screen is displayed.

Step 2 Search for a contact to modify. For details about how to search for a contact, see 6.13.2
Searching for Contacts.

Step 3 Press More to navigate to Edit and press Edit.

The Edit Contact screen is displayed.

Step 4 Modify the contact information.

Step 5 Press Done.

----End

6.13.4 Deleting Contacts

Step 1 Press the Contacts button.

The Contacts screen is displayed.

Step 2 Search for a contact to delete. For details about how to search for a contact, see 6.13.2
Searching for Contacts.

Step 3 Press More to navigate to Delete and press Delete.

The message "Delete the contact?" is displayed.

Step 4 Press Delete.

----End

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6.13.5 Importing Contacts (only for eSpace 7950 IP Phone)

You can connect a USB device to the USB port of the phone and perform the following steps
to export contact information:

NOTE

l You can import the contact file in .CSV or .vCard format using a USB device. The contact file only
in the root directory of a USB device can be imported.
l This function involves personal data. When using this function, comply with local laws and
regulations, and take sufficient measures to protect personal data.

Step 1 Press the Contacts button.

The Contacts screen is displayed.

Step 2 Press More to navigate to Import and press Import.

Step 3 Select a contact file to import.

Step 4 Press Select.

----End

6.13.6 Exporting Contacts (only for eSpace 7950 IP Phone)

You can connect a USB device to the USB port of the phone and perform the following steps
to export contact information:

Step 1 Press the Contacts button.

The Contacts screen is displayed.

Step 2 Press More to navigate to Export and press Export.

The message "Exported successfully." is displayed.

----End

NOTE

l The exported contact information is saved in a .CSV file.

l This function involves personal data. When using this function, comply with local laws and
regulations, and take sufficient measures to protect personal data.

6.13.7 Adding Groups

Step 1 Press the Contacts button.

The Contacts screen is displayed.

Step 2 Press the Right arrow button to switch to the Groups screen.

Step 3 Press Add.

Step 4 Enter a group name, select Ringtone, and press Add.

The Add screen is displayed.

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NOTE

l You can select Ringtone and press Modify to select a ringtone for the group.
l Add is displayed only when there is at least one contact in the group.
l A contact can be added to a group after added to my contacts.

Step 5 Press Select to select a contact.

You can press Clear to deselect a contact.
Step 6 Press Done to add a contact to a group.
Step 7 Press Done to save the settings.

----End

NOTE

On the Groups screen, you can select a group, and press Details to view and call the contacts in the
group.

6.13.8 Modifying Groups

Adding Group Members
Step 1 Press the Contacts button.
The Contacts screen is displayed.
Step 2 Press the Right arrow button to switch to the Groups screen.
Step 3 Select a group, press More to navigate to Edit, and press Edit.
The Edit screen is displayed.
Step 4 Select Ringtone and press Add.
The Add screen is displayed.

NOTE

l You can select Ringtone and press Modify to select a ringtone for the group.
l The Add softkey is available in the Group Member option only when the contact that you want to
add to the group exists in your contact list.
l Only contacts in your contact list can be added to a group.

Step 5 Select a contact to be added to the group and press Select.

You can press Clear to deselect a contact.
Step 6 Press Done. The contact is added to the group.
Step 7 Press Done to save the settings.

----End

Deleting Group Members

Step 1 Press the Contacts button.
The Contacts screen is displayed.

Issue 03 (2017-06-30) Huawei Proprietary and Confidential 77

Step 2 Press the Right arrow button to switch to the Groups screen.

Step 3 Select a group from which you want to delete contacts, press More to navigate to Edit, and
press Edit.
The Edit page is displayed.
Step 4 Select a contact to delete, and press Delete.
The message "Delete the group member?" is displayed.
Step 5 Press Delete.

----End

6.13.9 Deleting Groups

Step 1 Press the Contacts button.
The Contacts screen is displayed.
Step 2 Press the Right arrow button to switch to the Groups screen.

Step 3 Select a group to delete, press More to navigate to Delete, and press Delete.
The message "Are you sure you want to delete the group?" is displayed.
Step 4 Press Delete.

----End

6.14 History

6.14.1 Querying Missed Calls

Missed Call Notification
Missed calls are indicated by the following conditions:
l The call history LED is steady red.
l An icon indicating the number of missed calls is displayed in the upper right corner of
the call history main menu.

Missed Call Query

Step 1 Press the Call History button.
The All screen is displayed.
Step 2 Press the Right arrow button to switch to the Missed screen.

----End

NOTE

After you check the missed calls, the call history LED turns off and the icon indicating the number of
missed calls disappears.

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6.14.2 Querying Call Details

Step 1 Press the Call History button.

Step 2 Select a call record and press Details.

l : received calls.

l : placed calls.

l : missed calls.
NOTE

l The IP phone combines consecutive call records for the same number into one, and displays the call
type of the latest record on the call history screen.
l On the home screen, you can select History and press OK to access the History screen.

Step 3 Press Details. You can view the calling number, called number, calling time, and call
duration.

----End

6.14.3 Deleting the Call History

Deleting a Record from the Call History

Step 1 Press the Call History button.

The All screen is displayed. You can press the Left or Right arrow button to switch between
the All and Missed screens.

Step 2 Select a record to delete.

Step 3 Press More to navigate to Delete and press Delete.

The message "Delete the call record?" is displayed.

Step 4 Press Delete.

----End

Deleting All Records from the Call History

Step 1 Press the Call History button.

The All screen is displayed. You can press the Left or Right arrow button to switch between
the All and Missed screens.

Step 2 Press More to navigate to Clear and press Clear.

The message "Clear all call records?" is displayed.

Step 3 Press Clear.

----End

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6.14.4 Adding Contacts

Adding a Contact
You can save a number in the call history as a new contact.

Step 1 Press the Call History button.

The All screen is displayed. You can press the Left or Right arrow button to switch between
the All and Missed screens.
Step 2 Select a call record.

Step 3 Press More to navigate to +Contact and press +Contact.

Step 4 In the dialog box that is displayed, select Save as New Contact and click OK.
The Select a number save type dialog box is displayed.
Step 5 Select a number type and press Select.
The Add Contact screen is displayed.
Step 6 Edit the contact information and press Done.

----End

Modifying an Existing Contact

You can modify the information of an existing contact.

Step 1 Press the Call History button.

The All screen is displayed. You can press the Left or Right arrow button to switch between
the All and Missed screens.
Step 2 Select a call record.

Step 3 Press More to navigate to +Contact and press +Contact.

Step 4 In the dialog box that is displayed, select Save to the existing contact list? and click OK.
The Select Contact screen is displayed.
Step 5 Select the contact to modify and press Select.
The Select a number save type dialog box is displayed.
Step 6 Change the number of the contact.
l If a number exists for the selected number type, press Replace to replace the existing
number.
l If no number exists for the selected number type, press Select to save the number under
this type.
The Edit Contact screen is displayed.
Step 7 Edit the contact information and press Done.

----End

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6.15 Phone Unlock

If a phone is locked, press Unlock and enter the unlock password to unlock it.

The password to unlock a phone can be the password of the associated account or a
customized password specially used for unlocking the phone.

l Password of the associated account: indicates the password of the account that you use to
log in to your phone.
NOTE

l If the login mode of your phone is Phone number, enter the password used for phone number login
to unlock your phone. If the login mode is Account, enter the password for account login to unlock
your phone.
l By default, the password of the associated account is used to unlock a phone.
l Customized password: indicates the password you set for unlocking your phone. For
details about how to customize this password, see 4.2.6 Phone Lock.

6.16 Call Hold

During call hold, the two parties in the call cannot hear each other.

l Holding a call: During a call, press Hold to hold the call.

l Resuming a call: During active call hold, press Resume to resume the call.

If your phone has been assigned two or more lines and one or more of them are idle, you can
press the line button of an idle line to place a new call after you place your current call on
hold.

NOTE

l If the call hold function is enabled by yourself, you cannot end the call. If the call placed on hold is
the only call on your phone, the phone reminds you that there is a call on hold by means of periodic
sound notifications and the MWI.
l When multiple calls are connected on the phone, you can press the line button to hold or resume a
call.

6.17 Call Transfer

During a call, you can transfer the call to a third party.

A call can be transferred in any of the following three modes:

l Blind transfer
A call is transferred to a third party directly.
l Semi-consult transfer
A call is transferred to a third party after the phone of the third party rings.
l Consult transfer
A call is transferred to a third party after the third party answers the call.

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NOTE

l Before enabling the call transfer service for an account, ensure that at least two lines have been
configured for the account.
l If the call transfer fails, you can press Resume to resume your call.

Blind Transfer
Step 1 Press Transfer during a call.

The call is placed on hold.

Step 2 Enter or select a number.

l Enter the number of a third party, press More to navigate to Done, and press Done.
l Press the Up arrow or Down arrow button to select a contact, press Contact to select a
contact in the contact list, or press History to select a contact in the call history, and
press Done.
NOTE

Before the third party answers the call you have transferred in blind mode, you can also perform the
blind transfer operation on a call carried over another line.

----End

Semi-Consult Transfer
Step 1 Press Transfer during a call.

The call is placed on hold.

Step 2 Enter the number of a third party, press the Up or Down arrow button to select a contact, press
Contact to select a contact in the contact list, or press History to select a contact in the call
history.

Step 3 Press Call.

Step 4 When hearing the ring back tone, press Done.

NOTE

In the EC6.X or UC2.X network environment, after you enter a number or select a contact, the call is
transferred upon on-hook.

----End

Consult Transfer
Step 1 Press Transfer during a call.

The call is placed on hold.

Step 3 Press Call.

After the third party answers the call, ask him or her whether to answer the call.

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Step 4 If the third party accepts the call, press Done.

NOTE

In the EC6.X or UC2.X network environment, after the third party answers the call, the call is
transferred once you hang up.

----End

6.18 Call Forward

Call forward involves two modes: server-based and local. In server-based call forward, the
phone can forward incoming calls to voicemail or a specified phone number. In local call
forward, the phone forwards incoming calls to a specified phone number.
After the call forward function is enabled, the phone does not ring or have call records for
such incoming calls.
The phone supports four types of call forward, namely, call forward all, call forward busy, call
forward no answer, and call forward offline in descending order of priority. Local call forward
does not support call forward offline.
l Call forward all
All incoming calls are forwarded to voicemail or a specified phone number.
l Call forward busy
When the phone is dialing or in an active call, an incoming call is forwarded to
voicemail or a specified phone number.
l Call forward no answer
When an incoming call is not answered within a specified period, the call is forwarded to
voicemail or a specified phone number.
l Call forward offline
When the phone is offline, an incoming call is forwarded to voicemail or a specified
phone number.
NOTE

l Before using the call forward function, ensure that your account has been assigned the call forward
rights. For any questions, contact your system administrator.
l The call forward function is available only for the current account. For a new account, the call
forward function must be enabled again.
l In the IMS+UC network environment, incoming calls cannot be forwarded to voicemail.

Setting the Call Forward Mode

Step 1 One the web page, choose Call Settings > Call Forward.
NOTE

From V200R003C00SPCb00, Forward Mode and Call Forward in Call Settings are combined into
Call Forward.

Step 2 Select Server or Local.

NOTE

In an IMS+UC network environment, the call forward mode cannot be set.

----End

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Setting the Call Forward Function

You can set the call forward function on your phone LCD screen or web page. For detailed
operations, see Table 6-5.

Table 6-5 Setting call forward

Where to Set How to Set

Call Settings on the phone LCD screen To enable call forward

1. On the home screen, press the Forward
softkey or choose Apps > Preferences >
Call Settings > Call Forward.
2. Select a forward mode, and press Select.
3. Select a call forward destination.
l Voicemail: Incoming calls are
forwarded to the voicemail.
l Number: Incoming calls are
forwarded to the associated number.
Enter the number of a third party, and
press Done.
NOTE
If the Number or Voicemail option is not
displayed, contact your system administrator.
To disable call forward
1. On the home screen, press the Forward
softkey or choose Apps > Preferences >
Call Settings > Call Forward.
2. Select a forward mode, and click Select.
3. Select Disable and press Select.

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Where to Set How to Set

Call Settings on the phone web page To enable call forward

1. Choose Call Settings > Call Forward.
2. Select a forward mode, and click
Enable.
3. Select Voicemail or Number.
l Voicemail: Incoming calls are
forwarded to the voicemail.
l Number: Incoming calls are
forwarded to the associated number.
NOTE
l If the Number or Voicemail option is
not displayed, contact your system
administrator.
l In local call forward no answer, the no-
answer time can be set, and the value
ranges from 5s to 50s.
4. Click Save.
To disable call forward
1. Choose Call Settings > Call Forward.
2. Select a forward mode, and click
Disable.
3. Click Save.

Idle line button or programmable button on For detailed configurations, see 4.1.6
the expansion module Buttons.
After the setting is completed, the button
LED will be steady green. Then, you can
use this button to enable or disable call
forward.

When the call forward function is set, is displayed in the status bar of the phone screen.
If you have enabled call forward all, the home screen also displays the message "Forwarded to
***" (***: phone number) or "Forwarded to voicemail".
Assume that call forward offline has been enabled on phone B and the call forward
destination is phone C. When phone A calls phone B that is offline,
l Phone A's screen displays a message indicating that the call has been forwarded. This
message disappears in 5s.
l Phone C's screen displays a message indicating that the incoming call is from phone A
and forwarded by phone B.
l After the call is ended, phone C's call history adds a call record with phone A, and phone
A's call history adds a call record with phone B.

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6.19 Deny Call Forward

With the deny call forward function enabled, the phone automatically denies call forward.

NOTE

Before using the deny call forward function, ensure that your account has been assigned the deny call
forward service rights. For any questions, contact your system administrator.

You can set the deny call forward function on your phone LCD screen or web page. For
detailed operations, see Table 6-6.

Table 6-6 Setting deny call forward

Where to Set How to Set

Call Settings on the phone LCD screen 1. Choose Apps > Preferences > Call
Settings.
2. Select Deny Call Forward and press
Enable or Disable.

Call Settings on the phone web page 1. Choose Call Settings > Deny Call
Forward.
2. Select Enable or Disable.
3. Click Save.

When deny call forward is enabled, is displayed in the status bar of the phone screen,
and a message indicating that deny call forward has been enabled is also displayed.

6.20 Call Waiting

After the call waiting function is enabled, if the phone that is engaged in an active call has an
incoming call, the phone screen displays a message notifying the user of this new incoming
call.

NOTE

l Before using the call waiting function, ensure that your account has been assigned the call waiting
rights. For any questions, contact your system administrator.
l Before using the call waiting function, ensure that at least two lines have been configured for the
account.

Setting Call Waiting

You can set the call waiting function on your phone LCD screen or web page. For detailed
operations, see Table 6-7.

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Table 6-7 Setting call waiting

Where to Set How to Set

Call Settings on the phone LCD screen 1. Choose Apps > Preferences > Call
Settings.
2. Select Call Waiting, and press Enable
or Disable.

Call Settings on the phone web page 1. Choose Call Settings > Call Waiting.
2. Select Enable or Disable.
3. Click Save.

Using Call Waiting

NOTICE
Call waiting takes precedence over auto answer, call forward busy, and call forward no
answer, but call forward all and DND take precedence over call waiting.

If the phone that is engaged in an active call has an incoming call, you can:

l Press Answer.
Answer the new call and hold the original call.
l Press Ignore.
Stop the ring of the new call. If the calling party does not hang up, you still can press
Answer to answer the call.
l Press Reject.
Reject the new call and display the original call screen.

6.21 Call Pickup

The following call pickup modes are supported:

l Pickup
Answer the calls of a specified account.
l Group pickup
Answer the calls of the other accounts in the same pickup group.

6.21.1 Pickup
NOTE

Before using the pickup function, ensure that your account has been assigned the call pickup rights. For
any questions, contact your system administrator.

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Step 1 When a call comes in, press More on the home screen to navigate to Pickup.
Step 2 Press Pickup.
The dialing screen is displayed. The line button LED is steady green.

NOTE

You can also press the programmable button on the expansion module that has been assigned the pickup
function.

Step 3 Enter the number of the designated phone and press Pickup.
NOTE

l When a call that requires your pickup service comes in, the IP phone displays a pickup notification
window where you can see the status of the pickup contact. If the pickup LED under the profile
picture of the pickup contact is steady green, the pickup contact's phone is ringing; if the pickup
LED is steady red, the call is being answered.
l When the IP phone is engaged in an ongoing call or in off-hook state, a pickup notification window
is not displayed.
l In the IMS+UC network environment, when a call that requires your pickup service comes in, you
can press Pickup to answer the call. When multiple calls come in, you can select one from the
pickup list and answer the selected call.

----End
If the account whose calls will be picked up has a number specified for picking up the calls on
the server, the phone with the specified number rings and an incoming call pickup notification
window is displayed when a new call comes in.

NOTE

In the incoming call pickup notification window, the icon indicating the status of the number whose call
will be picked up is displayed in the lower part. Green indicates that the phone is ringing and red
indicates that a call is ongoing.

You can select Pickup or Ignore as required.

6.21.2 Group Pickup

NOTE

Before using the group pickup function, ensure that your account has been assigned the call pickup
rights and is in the same pickup group as the accounts of the users who will benefit from the pickup
service. For any questions, contact your system administrator.

When your phone screen displays a notification indicating an incoming call for a user in the
pickup group, press Pickup. If multiple calls in the pickup group are available for pickup,
your phone picks up the call that has been ringing for the longest time.

NOTE

l When the IP phone is engaged in an ongoing call or in off-hook state, a pickup notification window
is not displayed.
l You can also press the programmable button that has been assigned the group pickup function.

6.22 Call Park

You can hold an active call and retrieve the call on another phone that has been assigned the
call park rights within 5 minutes.

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Using the Call Park Function

NOTE

Before using the call park function, ensure that your account has been assigned the call park rights. For
any questions, contact your system administrator.

Step 1 During a call, press More to navigate to Park.

Step 2 Press Park.

In the Asterisk network environment, after you press Park, the phone enters the screen for
confirming the park operation and plays an announcement, telling you the access code for
retrieving the parked call. Press Done to park the call.

----End

Retrieving a Parked Call

Step 1 On the home screen of another phone, press More to navigate to Unpark.

Step 2 Press Unpark.

Step 3 Enter the call park number and press Unpark.

----End

In the Asterisk network environment, you can directly dial the call retrieval access code to
retrieve a parked call.

6.23 Directed Call Park

You can specify the number for retrieving a parked call. Then, you can retrieve the call only
on the phone where the call is parked or on the phone corresponding to the specified number.
After a call is successfully parked, the user who parks the call is placed on hold.

NOTE

Before using the directed call park function, ensure that your account has been assigned the directed call
park service rights. For any questions, contact your system administrator.

Parking a Call
Step 1 During a call, press More to navigate to DPark.

Step 2 Enter the number for retrieving the call and press Park.

----End

Retrieving a Parked Call

Step 1 On the home screen of the phone corresponding to the specified number, press Unpark.

Step 2 Enter the number of the user who has parked the call and press Unpark.

----End

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6.24 Hotline
With the hotline function enabled, after you pick up the phone or press the Speaker button,
Headset button, or line button of the account, the phone automatically dials a hotline number
if you do not perform a dialing operation within a specified period.
In the IMS+UC network environment, you can only view the hotline number and delay time
on the Call Settings > Hotline page of the phone web page.
In the EC6.X, UC2.X or IMS network environment, you can perform the following steps to
enable and disable the hotline function.

Enabling the Hotline Function

Step 1 On the web page, choose Call Settings > Hotline.
Step 2 Select Enable.
Step 3 Enter a value for Hotline Number and select a value for Delay Time.
Step 4 Click Save.

----End

Disabling the Hotline Function

Step 1 On the web page, choose Call Settings > Hotline.
Step 2 Select Disable.
Step 3 Click Save.

----End

6.25 Hunt Group

In an enterprise, employees in the same field can be added to a hunt group, with the group
access code configured. After a user dials the access code of this hunt group, the system calls
members in the hunt group, and the phones in the hunt group ring in the specified ringing
mode (simultaneous ringing, sequential ringing, or cyclic ringing). If no one in the hunt group
answers the call, the call is transferred to the voicemail or a specific number.

Hunt Group Sign-in and Sign-out

Two hunt group sign-in modes are available: dynamic sign-in (default) and static sign-in.
l Dynamic sign-in mode: Members in a hunt group can manually sign in to and sign out of
the hunt group. If authentication is required, members need to enter a 6-digit password as
prompted before sign-in or sign-out.
NOTE

l Hunt group members can ask their system administrator for the authentication password.
l A maximum of three password attempts are allowed. If an incorrect password is entered for three
consecutive times, the sign-in or sign-out fails.

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l Static sign-in mode: Members in a hunt group are automatically signed in. They cannot
sign out.
You can determine whether you have signed in to a hunt group according to the LED of the
programmable button that has the hunt group function configured.
Press the programmable button that has the hunt group function configured. If the LED of this

programmable button is steady green, and is displayed in the status bar, you have signed
in to the hunt group.
If you want to sign out of the hunt group, press that programmable button again. The LED of
this programmable button is off.

NOTE

l If your account is statically signed in to the hunt group, you cannot sign out even if you press the
corresponding programmable button again. The LED of this programmable button is steady green.
l For details about how to configure the hunt group function for a programmable button, see 4.1.6
Buttons.

Hunt Group Calling

If no one in a hunt group answers incoming calls when all members in the hunt group are
busy, offline, not signed in, or when the total ringing duration exceeds the maximum time
limit, the system disconnects the calls, places the calls on hold, or transfers the calls to the
voicemail or other specified numbers according to the preset policies.
For details about how to retrieve voice messages in the voicemail for a hunt group, see 6.37
Voicemail.

NOTE

l For members in a hunt group, the hunt group service takes precedence over call forward all and
DND services.
l The IP phone supports distinctive ringtones for calls destined for hunt groups. For details about how
to set the ringtone for the hunt group, see 4.1.1 Ringtone.
l In the incoming call notification screen for a hunt group, the phone number and name of the calling
party, and the hunt group access code are displayed.

6.26 Paging Group

An enterprise can add multiple numbers to a paging group. After the access code of the
paging group is dialed through a specific group, unidirectional voice broadcast to all members
in the group is enabled.

NOTE

To use the paging group function, ensure that your account has been assigned the paging group right. For
any questions, contact your system administrator.

Based on the calling mode, paging groups are classified into unicast and multicast.
l Unicast: The system uses conference resources to convene members in the paging group
and enable unidirectional voice broadcast. The number of recipients is restricted by
conference resources.
l Multicast: The system creates a virtual participant to join a conference and enable voice
broadcast through IP multicast of switches or routers.

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To use the multicast function, choose Call Settings > Multicast on the phone web page,
enable Multicast.
NOTE

l At the same time, you can receive only one unicast call, but multiple multicast calls (from different
paging groups).
l You can configure the paging group access code and number in Speed Dial of programmable
buttons or directly configure the Paging function on programmable buttons. For details about how to
configure programmable buttons, see 4.1.6 Buttons.

NOTICE
Paging group takes precedence over local DND.

Initiating a Paging Group Call

If you are an initiator of a paging group, you can directly dial the paging group access code or
press a programmable button configured with dial the paging group access code. Then, the
phone automatically calls all recipients in the paging group.

Receiving a Paging Group Call

l If you are a recipient of a paging group, you can only hear the initiator's voice but cannot
speak.
l If you receive two or more paging group calls, you can press Paging or a programmable
button configured with the Paging function to access the incoming call list and select a
call to hear.
NOTE

When you are receiving two or more paging group calls, you can choose to answer or temporarily ignore
the calls.
l If you want to end a paging group call, press the Hangup soft key, handsfree key, or the
headset key to hand up the call. Do not hang up the call through the handle.
NOTE

l As a paging group recipient, you can only adjust the voice volume and hang up the call. You cannot
forward or transfer the call.
l When you have joined multiple paging groups simultaneously, you cannot receive any new paging
call if you are the calling party, but can still initiate a channel of paging broadcast if you are the
called party.
l Paging group calls do not conflict with normal calls. When answering a paging group call, you can
also initiate or answer a normal call.
l When a paging group call and a normal call exist at the same time. you can hear the two calls at the
same time.

6.27 Auto Callback

When the number you dial is unreachable, you can enable the auto Callback (ACB) function
so that the system automatically calls you and the desired number to set up a call once the
desired number is idle.

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The following ACB modes are supported:

l After you enable the ACB on busy function, the system automatically calls you and the
called party once the called party changes from busy to onhook.
l With the ACB on no answer function enabled, when the number you dial does not
answer, the system automatically calls you and the called party to set up a call once the
called party becomes online and ends the current call. The system considers the called
party online when detecting that the called party has call records.
NOTE

l Before using the ACB function, ensure that your account has been assigned the ACB rights. For any
questions, contact your system administrator.
l In the IMS+UC network environment, the IP Phone does not support ACB on no answer.

Using the ACB on Busy Function

In the UC2.X or IMS+UC network environment

Step 1 If your IP phone is deployed in the UC2.X, or IMS+UC network environment, you can
register the ACB function as prompted when the called party is busy.
NOTE

l If the ACB function is successfully registered, the IP phone plays a registration success
announcement.
l In the EC6.X network environment, the callback service for a maximum of five numbers can be
registered. Each number corresponds to one callback record.
If your IP phone is deployed in the EC6.X or IMS network environment, you can press Callback to
register the ACB function when the called party is busy.
NOTE

If the ACB function is successfully registered, is displayed in the status bar.

Step 2 When detecting that the peer party is available, the system initiates a call to you.

Step 3 After you answer the call, the system initiates a call to the peer party.

Step 4 After the peer party answers the call, the call between you and the peer party is set up.
If the peer party still does not answer the call, you need to register the ACB on no answer
function.

----End

In the EC6.X network environment

Step 1 If your IP phone is deployed in the EC6.X or IMS network environment, you can press
Callback to register the ACB function when the called party is busy.
NOTE

If the ACB function is successfully registered, is displayed in the status bar and the callback list is
displayed, where you can check the registered callback records and the callback status of the peer
numbers, as described in Table 6-8.

Step 2 When the peer party becomes idle, your phone displays the callback list, and an
announcement is played.

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Step 3 Press the Up arrow or Down arrow button to select a number available for callback, and press
Call to initiate a call.

After the call is initiated, the callback record is deleted from the callback list.

Step 4 After the peer party answers the call, the call between you and the peer party is set up.

----End

Table 6-8 Callback status

Status Description

The number is available for callback.

The number is not available for callback.

The number is offline.

Using the ACB on No Answer Function

In the UC2.X network environment

Step 1 If your IP phone is deployed in the UC2.X network environment, you can register the ACB
function as prompted when the called party does not answer your call.
NOTE

If the ACB function is successfully registered, the IP phone plays a registration success announcement.

Step 2 When detecting that the peer party has a call record, the system initiates a call to you.

Step 3 After you answer the call, the system initiates a call to the peer party.

Step 4 After the peer party answers the call, the call between you and the peer party is set up.

----End

In the EC6.X network environment

Step 1 If your IP phone is deployed in the EC6.X or IMS network environment, you can press
Callback to register the ACB function when the called party does not answer your call.
NOTE

Step 2 When the peer party has any call record, your phone displays the callback list, and an
announcement is played.

Step 3 Press the Up arrow or Down arrow button to select a number available for callback, and press
Call to initiate a call.

After the call is initiated, the callback record is deleted from the callback list.

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Step 4 After the peer party answers the call, the call between you and the peer party is set up.

----End

Canceling the ACB Service

In the EC6.X or IMS network environment, you can cancel a registered ACB service.

Step 1 Press More on the home screen to navigate to Callback.

Step 2 Press Callback. The Callback screen is displayed.

In the callback list, you can check the information about a registered ACB service, including
the peer party's number, the status indicating whether the number is available for callback, and
the time when the service was registered.
Step 3 Press the Up arrow or Down arrow button to select a registered ACB service.

Step 4 Press Cancel for a number that is not available for callback or Delete for a number that is
available for callback.
NOTE

If you cancel all registered ACB services, will disappear in the status bar.

----End

6.28 Distinctive Ring

NOTE

Before using the distinctive ring function, ensure that your account has been assigned the distinctive ring
rights. For any questions, contact your system administrator.

You can set distinctive rings for internal and external calls.
For details, see 4.1.1 Ringtone.
The ring priorities in descending order are as follows: contact ring, group ring, internal or
external ring, hunt group ring, ring that matches the ringtone parameter, and default ring.

NOTE

In the IMS+UC or IMS network environment, the IP phone supports distinctive rings for contacts both
inside and outside of the group.

6.29 BLF
After the BLF function is enabled, the status of the monitored accounts is displayed on the
programmable and line buttons. You can press a programmable button to dial a monitored
number.

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Enabling BLF
NOTE

l Before using the BLF function, ensure that your account has been assigned the BLF rights. For any
questions, contact your system administrator.
l In the IMS+UC network environment, you can view the status of other contacts using BLF.
l The IP Phone supports up to 120 status monitoring numbers.

The method of enabling BLF for a line button is the same as that for a programmable button
on the expansion module. The following uses a programmable button on the expansion
module as an example.

Step 1 (For eSpace 7910) On the home screen, choose Apps > Preferences > Buttons >
Programmable Buttons.
(For eSpace 7950) On the home screen, choose Apps > Preferences > Buttons > Expansion
Module.
The Expansion Module screen is displayed.
Step 2 Select a programmable button and press Modify.
The screen for setting the programmable button is displayed.
Step 3 Select Speed Dial and press Select.
Step 4 Select BLF and press Enable, and set other parameters as prompted. For details about the
parameter description, see Table 4-1.
Step 5 Press Done.

----End
For details about the LED status, see 3.1.2 LED.

NOTE

If you cannot set BLF on your phone LCD screen, contact your system administrator.

6.30 DND
After the DND function is enabled, all incoming calls are automatically rejected but you can
still place calls.

NOTE

l Before using the Server DND function, ensure that your account has been assigned the Server DND
service rights. For any questions, contact your system administrator.
l The Server DND function is available only for the registered line. For a new line, the DND function
must be enabled again.

In the IMS+UC network environment, two DND modes are available: Incoming call rejected
and Incoming call muted. The default DND mode is Incoming call rejected.

NOTE

In the IMS+UC network environment, you cannot configure but only view the DND function. If you
want to change the DND mode settings, contact your system administrator.

You can view the DND mode of your phone on the phone LCD screen or web page.

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l On the LCD screen, choose Apps > Preferences > Call Settings > DND.
l One the web page, choose Call Settings > DND.

Setting DND
In the EC6.X or UC2.X network environment, you can set the DND function on your phone
LCD screen or web page. For detailed operations, see Table 6-9.

Table 6-9 Setting DND

Where to Set How to Set

Call Settings on the phone LCD screen 1. Choose Apps > Preferences > Call
Settings > DND.
2. Select a DND mode.
l Server DND: The phone does not
receive any calls.
l Local DND: Two options: Incoming
call rejected and Incoming call
muted, are available.
3. Press Select.

Call Settings on the phone web page 1. Choose Call Settings > DND.
2. Select a DND mode.
l Server DND: The phone does not
receive any calls.
l Local DND: Two options: Incoming
call rejected and Incoming call
muted, are available.
3. Click Save.

Enabling or Disabling DND

In the IMS+UC network environment, press Status on the home screen, and select DND to
enable DND, or select Idle or Busy to disable DND.
In the EC6.X or UC2.X network environment, you can press DND on the home screen to
enable or disable (if already enabled) DND.

NOTE

If you have assigned the DND function to a line button or programmable button, you can also press the
line button or programmable button to enable or disable DND.

When DND is enabled, DND enabled is displayed on the home screen and is displayed
in the status bar.

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6.31 Absence Service

When you are unable to answer a call, you can enable the absence service. Then, the calling
party hears an announcement indicating that you are not at the desk.

NOTE

Before using the absence service function, ensure that your account has been assigned the absence
service rights. For any questions, contact your system administrator.

Press Absent on the home screen to enable the absence service. The message Absence
service enabled is then displayed, and is also displayed in the status bar.
Press Absent again to disable the absence service.

NOTE

You can set your status to to disable the absence service.

6.32 Local Conference

6.32.1 Creating a Local Conference

NOTE

Before using the local conference function, ensure that at least two lines have been configured for the
account, and conference right has been enabled on Web.

You can create a local conference using Join or Call Merge. For detailed operations, see
Table 6-10.

Table 6-10 Creating a local conference

If You Want to... Then...

Create a local conference using Join 1. Press Conf to hold an ongoing call.
Then, you can hear the dial tone.
2. Enter the number of user C.
NOTE
You can press Contact to select a contact in
your contact list, or press History to select a
contact in the call history.
3. Press Call.
4. When user C answers the call, you can
talk with user C. Then, press Join to
create a local conference.

Create a local conference using Call Merge Press Merge to create a local conference,
when the call between you and user B is
ongoing and the call between you and user
C is placed on hold.

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6.32.2 Managing a Local Conference

After creating a local conference, the initiator can manage the local conference. For detailed
operations, see Table 6-11.

Table 6-11 Managing a local conference

If You Want to... Then...

Add a participant 1. Press Add.

2. Enter the number of a contact.
NOTE
You can press Contact to select a contact in
your contact list, or press History to select a
contact in the call history.
3. Press Call.
4. Press Join after the contact answers the
call.
NOTE
The phone supports a local audio conference
involving a maximum of six parties.

Mute a participant 1. Press the arrow buttons to select a

participant to mute.
2. Press Mute.
NOTE
You can press Unmute to unmute the participant.

Mute or unmute yourself l Muting: During the conference, press the

Mute button. is displayed in the

status bar of the phone screen.
l Unmuting: When you are muted, press
the Mute button to unmute yourself.

Remove a participant 1. Press the arrow buttons to select a

participant to remove.
2. Press More to navigate to Remove and
press Remove.
The message "Remove the participant?"
is displayed.
3. Press Yes.

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If You Want to... Then...

Place a conference on hold l Placing a conference on hold: Press

Hold.
l Resuming a conference: Press Resume
to connect to a conference that was
placed on hold.
NOTE
l When the conference initiator presses Hold,
the conference is placed on hold.
l When a participant presses Hold, only the
participant is placed on hold.

End a conference 1. Press More to navigate to End and press

End.
The message "End the conference?" is
displayed.
2. Press Yes.
NOTE
l When the conference initiator presses End,
the conference is ended.
l When a participant presses End, only the
participant leaves the conference.

6.33 Intercom
The intercom function enables users within an enterprise to easily communicate with each
other.

NOTE

l In the EC6.X network environment, before using the intercom function, ensure that your account has
been assigned the intercom service rights and the intercom line type and peer number have been
configured on an idle line button of your phone.
l In the UC2.X network environment, the intercom function can be used only in the manager and
secretary scenario.
l In the IMS+UC network environment, before using the intercom function, ensure that your account
has been assigned the intercom service rights.
For any questions, consult your system administrator.

When the intercom function is configured, the corresponding line button is displayed as an

intercom button, and the intercom icon is displayed.

NOTICE
The intercom function takes precedence over DND and call waiting, but call forward all takes
precedence over intercom.

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Placing Intercom Calls

Table 6-12 lists the detailed operations for placing intercom calls.

Table 6-12 Placing intercom calls

If... Then...

The target number has been set Press the intercom button.

The target number has not been set Press the intercom button. The dialing
screen is displayed. You can directly enter a
number or select a number from your
contact list, directory, or call history to place
an intercom call.

An intercom call is ongoing and you start a The phone ends the ongoing intercom call
new intercom call first.

A common call is ongoing and you start an The phone places the common call on hold
intercom call first.

Intercom Call in Progress

When an intercom call is set up, the phone displays the intercom call screen, on which only
the Hangup softkey is available. The LED of the intercom button is steady red.
The ongoing intercom call will be automatically ended if you place or receive a new call.

Answering Intercom Calls

You can configure the auto answer and auto mute functions for incoming intercom calls
according to your needs.
You can configure these functions on the web page.
To enable or disable auto answer

Step 1 Choose Call Settings > Intercom.

Step 2 Select Enable or Disable for Auto answer.
Step 3 Click Save.

----End
To enable or disable auto mute

Step 1 Choose Call Settings > Intercom.

Step 2 Select Enable or Disable for Auto mute.
Step 3 Click Save.

----End
Table 6-13 lists the detailed operations for answering intercom calls.

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Table 6-13 Answering intercom calls

If... Then...

Auto answer has not been enabled When an intercom call comes in, your
phone is ringing and displays the incoming
call notification screen, and the LED of the
intercom button blinks red.

Auto answer has not been enabled and a When an intercom call comes in, you can
common call is ongoing hear the incoming call notification tone.
After you answer the intercom call, the
existing common call is placed on hold.

Auto answer has been enabled and a You can hear the peer parties of the
common call is ongoing intercom call and the common call at the
same time

Auto mute has not been enabled A two-way intercom call is set up after you
answer the call.

Auto mute has been enabled A one-way intercom call is set up after you
answer the call.
You need to press the line button that has
the intercom function configured to resume
the two-way intercom call.

6.34 Group Intercom

With group intercom enabled, an IP phone can initiate a call to all members within the group.

NOTE

Before using the group intercom function, ensure that your account has been assigned the group
intercom service rights and that the group intercom function has been configured for an idle line button.

Placing Group Intercom Calls

After you press the line button configured with the group intercom function on an IP phone,
the IP phone automatically calls all members within the intercom group.

Answering Group Intercom Calls

When a group intercom call comes in, see Answering Intercom Calls.
After a non-initiator presses the Hangup softkey, the non-initiator can press the intercom line
button to rejoin the group intercom. After the initiator presses the Hangup softkey, the group
intercom is ended.

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NOTICE
The group intercom function takes precedence over call forward all.

6.35 Advanced Secretary

The secretary service allows the secretary to answer incoming calls on behalf of the manager
and if the manager agrees to answer, forwards them to the manager. The manager can view
information about all incoming calls and directly answer important calls, without the calls
being transferred by the secretary.

NOTE

l In the EC6.X network environment, ensure that the manager's account has been assigned the
advanced secretary service rights on the server and related service settings have been configured.
l In the UC2.X network environment, ensure that the manager's account has been assigned the
advanced secretary service rights on the manager's phone and on the server and related service
settings have been configured.
l In the IMS+UC network environment, ensure that the manager's and secretary's account have been
assigned the advanced secretary service rights on the server and related service settings have been
configured.
For any questions, contact your system administrator.

Assume that user A is the manager of a company, and user B and user C are user A's
secretaries. Figure 6-2 shows the mapping relationships between the lines of manager A and
secretaries B and C.

Figure 6-2 Manager-Secretary line mappings

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NOTE

In the EC6.X or UC2.X network environment, a shared line must use a different account from a
common line.

A manager's line and a secretary's line can be bound as a pair of shared lines. When others
call the manager's shared line, the secretary's shared line also rings. After the line button of

the shared line is configured, the line button icon is displayed as .

Third Party Calling the Manager's Share Line and the Manager Answering the
Call
Third-party user D calls manager A, and manager A answers the call.

Step 1 User D calls manager A.

The phones of manager A, secretary B, and secretary C ring at the same time.
Step 2 The manager sees that the call is from a VIP and therefore directly answers the call.
The phones of secretary B and secretary C stop ringing, and the phones of manager A,
secretary B, and secretary C all display that the shared line is engaged in an ongoing call.
Step 3 Manager A or user D hangs up to end the call.
The phones of manager A, secretary B, and secretary C all display that the shared line is idle.

----End

Third Party Calling the Manager's Shared Line, and the Secretary Answering the
Call and Transferring It to the Manager
Third-party user D calls manager A, and secretary B answers the call and then transfers the
call to the manager.

Step 1 User D calls manager A.

The phones of manager A, secretary B, and secretary C ring at the same time.
Step 2 Secretary B answers the call.
The phones of manager A and secretary C stop ringing, and the phones of manager A,
secretary B, and secretary C all display that the shared line is engaged in an ongoing call.
Step 3 After a while, secretary B places the call on hold and asks the manager whether to answer the
call from user D over a common line.
Step 4 If the manager agrees to answer the call, the manager selects the line that carries user D's call,
and presses Retrieve to answer the call from user D.

----End

Third Party Calling the Manager's Shared Line, and the Managers Barging in
When the Secretary Answering the Call (Available only in EC6.X)
Third-party user D calls manager A. When the secretary B answers the call, the manager
barges into the call.

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Step 1 User D calls manager A.

The phones of manager A, secretary B, and secretary C ring at the same time.

Step 2 Secretary B answers the call.

The phones of manager A and secretary C stop ringing, and the phones of manager A,
secretary B, and secretary C all display that the shared line is engaged in an ongoing call.

Step 3 Manager A selects user D's call line, presses Barge, and forms a three-party conference with
user D and secretary B.

----End

Retrieving the Call Held by the Manager or Secretary

If the manager's call is placed on hold, the secretary can retrieve the call for the manager. The
manager can also do this for the secretary if the secretary's call is placed on hold.

For example, if manager A presses Hold to hold the call with user D. Secretary B or secretary
C selects the line that carries user D's call, and presses Retrieve to talk to user D.

Conference on a Shared Line

NOTE

When creating an instant conference using a shared line, ensure that the account that is used to initiate
the conference has been assigned the instant conference service rights.

When the first line of the IP phone is configured as a shared line, the manager or secretary can
initiate an instant conference using the shared line.

After a conference is successfully created, the peer end of the shared line joins the
conference.

Step 1 The manager or secretary presses the Conf softkey to create an instant conference.

Step 2 The manager or secretary presses the Add softkey to add participants and presses the Done
softkey to set up a conference call.

Step 3 After the conference is successfully created, the user at the peer end of the shared line can
press the Barge softkey to join the conference.
NOTE

If the Barge softkey is not available, contact your system administrator.

----End

After a conference is successfully created and placed on hold, the peer end of the shared
line retrieves the conference.

Step 1 After the manager or secretary creates a conference and adds participants, the manager or
secretary presses the Hold softkey. Then, the conference is placed on hold.

Step 2 The peer end of the shared line presses the line button corresponding to the shared line to
check the calling status of the shared line and presses the Retrieve softkey to retrieve the
conference.

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Step 3 The party that retrieves the conference joins the conference and the party that places the
conference on hold exits the conference.

----End

NOTE

l The manager or secretary can use the shared line to make a call by performing the following
operations: press the line button corresponding to the shared line to access the dialing screen, and
dial a number.
l On the shared line calling screen, the manager or secretary can press the Conf softkey and add
participants to start a local conference using the shared line.

Line Button LED for the Shared Line

l When the shared line is idle, the LED is off.
l When the shared line is dialing a number, calling, or engaged in a call, the LED is steady
red.
l When the shared line is in hold or has an incoming call, the LED blinks red.

6.36 MLA
The Multi-Line Appearance (MLA) service is supported in the UC2.X network environment,
allowing multiple IP phones to share multiple lines.

When others call the access code of the primary phone in an MLA group, an incoming call
notification window is displayed on all IP phones that use the shared line. Any IP phone in the
MLA group can answer the call.

NOTE

The primary number of the shared line is used to log in to the primary IP phone, and the other numbers
of the shared line are all device IDs, which are used to log in to the other IP phones in the MLA group.

Outgoing Call on a Shared Line

Any IP phone in an MLA group can place calls using a shared line.

When a shared line has an outgoing call on an IP phone, the other IP phones in the MLA
group cannot use the shared line to place or receive calls but they can use idle shared lines to
place or receive calls.

Incoming Call on a Shared Line

Step 1 When the first shared line receives a call, all IP phones in the MLA group ring at the same
time and the indicator of the first shared line blinks red.

Step 2 After an IP phone in the group answers the call, the indicator of the first shared line is steady
on on all IP phones, indicating that the line is occupied.

Step 3 When the call is ended, the indicator is off on all IP phones, indicating that the line is idle
again.

----End

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NOTE

When the first shared line is idle and the second shared line is occupied, if a new call comes in, the
indicator of the first shared line blinks red on all IP phones.

Call Hold
Group Hold

When a shared line is engaged in an ongoing call, the user that answers this call can press the
Hold softkey on the IP phone to place the call on hold in group mode.

Any user in the group can press the Retrieve softkey to resume the call.

Private Hold

When a shared line is engaged in an ongoing call, the user that answers this call can press the
PrivHold softkey on the IP phone to place the call on hold in private mode.

The indicator of the shared line is steady on, indicating that the line is occupied. The other
users in the group cannot resume the call.

NOTE

Before using the private hold function, ensure that you have been assigned the private hold service
rights. For any questions, contact your system administrator.

Call Transfer
Any IP phone in the group can transfer a call that is carried on the shared line.

Press the Transfer softkey, enter the destination number, and press the Done softkey.

Outgoing Call on a Private Line

When the shared line is occupied, users can press the line button and select a private line to
call each other in the group.

6.37 Voicemail
The voicemail function allows the calling party to leave voice messages so that you will not
miss any calls.

Setting Voicemail
NOTE

Before using the voicemail function, ensure that your account has been assigned the voicemail rights.
For any questions, contact your system administrator.

Enable the call forward function and set the call forward to voicemail. For details, see 6.18
Call Forward.

In the IMS+UC network environment, visual voicemails are used, on which you can perform
operations such as fast forward, rewind, pause, and resume.

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Using Voicemail
When the phone has unread voice messages, the number of unread voice messages is
displayed on the Message icon on the home screen and the MWI LED blinks every 3 seconds.

NOTE

This function involves personal data. When using this function, comply with local laws and regulations,
and take sufficient measures to protect personal data.
l EC6.X or UC2.X network environment

Table 6-14 Using voicemail

If You Want to... Then...

Listen to voice messages Select a voice message and press Call.

Listen to the voice message as prompted.

NOTE

If only one account is configured, press the Message button or select Message on the home screen and
press OK to listen to voice messages.
l IMS+UC network environment

Table 6-15 Using voicemail

If You Want to... Then...

Query voice messages Press the Message button. The Voicemail screen is
displayed.
NOTE
On the home screen, you can select Message and press OK to
access the Voicemail screen.
You can query the voice message information, such as the
calling number, time when a voice message was left, and
number of messages, for different accounts of your phone.
NOTE
The phone supports a maximum of 256 voice messages, and you
can query the information about a maximum of 40 voice messages
at a time.

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If You Want to... Then...

Listen to voice messages Select a voice message and press Play.

NOTE
Ensure that your phone does not have any ongoing call when you
are listening to voice messages.
When a voice message is being played, you can perform the
following operations:
l Pause/Resume
Press Pause. When the voice message is paused, you
can press Resume to resume playing the voice message.
l Fast forward/rewind
Press Fast Fwd or Rewind.
l Listen to the previous or next voice message
Press Previous or Next.

Call back Select a voice message and press More to navigate to Call
Back. Then, press Call Back to call the number that leaves
the voice message.
NOTE
You can also press More to navigate to Edit Redial, and then press
Edit Redial to edit the number and place a call.

Forward voice messages 1. Select a voice message and press More to navigate to
Forward. Then, press Forward.
2. On the dialing screen, enter the destination number or
select a number from the contact list or call history.
3. Press Forward.

Delete voice messages Select a voice message and press Delete.

After you confirm your delete operation, the phone deletes
the voice message.
NOTE
The delete operation is unavailable when you are listening to a
voice message.

Clear voice messages Press Clear.

After you confirm your clear operation, the phone clears the
voice messages for the account in use.
NOTE
The clear operation is unavailable when you are listening to a voice
message.

Step 1 Press the Message button.

The Voicemail screen is displayed.
Step 2 Select a voice message and press Call.

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NOTE

On the home screen, you can select Message and press OK to access the Voicemail screen.

----End

6.38 Virtual Voicemail

NOTE

l Before using the virtual voicemail function, ensure that your account has been assigned the transfer-
to-voicemail function when the hunt group function for your account is configured on the server, and
also ensure that the hunt group and virtual voicemail service rights have been configured on your
phone. For any questions, contact your system administrator.
l This function involves personal data. When using this function, comply with local laws and
regulations, and take sufficient measures to protect personal data.

When members in a hunt group are unable to answer incoming calls, the system may prompt
the calling parties to leave messages in the virtual voicemail according to the related
configurations.

Retrieving Voice Messages

When the programmable button that has virtual voicemail configured is steady green, the
phone has unread voice messages in the virtual voicemail.

NOTE

When the phone has unread voice messages in the virtual voicemail, the number of unread voice
messages is displayed on the voicemail icon on the home screen and the MWI LED blinks once every 3
seconds.

Press the programmable button that has virtual voicemail configured, and retrieve voice
messages as prompted.

NOTE

You can also press the Message button, select the corresponding hunt group's virtual voicemail, and
press Call to retrieve voice messages.

6.39 ICP Linkage

In the EC6.X network environment, ICP linkage is supported. With the linkage function
enabled, the status between your IP phone and the linked PC Client is synchronized, and also
you can use the linked PC Client to place, answer, or end calls for your IP phone.

NOTE

l Before using the linkage function, ensure that your account has been assigned the linkage service
rights. For any questions, contact your system administrator.
l The operations of placing, answering, and ending calls are performed using the linked PC Client, but
your IP phone carries the audio.

You can perform the following operations to enable the linkage function:
1. Log in to the PC Client.

2. Click and select Enable IP Phone Linkage, as shown in Figure 6-3.

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Figure 6-3 Enabling linkage

l displayed for a line button on the IP Phone indicates that the linkage between the
IP Phone and the PC Client is enabled.

l If a CC line has been configured for your account, is displayed for the
corresponding line button. After the linkage function is enabled, the icon changes to

.
NOTE

l In the EC6.X network environment, before using the ICP linkage function, ensure that the line of the
corresponding account is set to a CC line. For details about how to configure a CC line, contact your
system administrator.
l A number can have only one CC line configured. The number of calls for the CC line of the same
number is limited to 1, which cannot be changed. In the ICP linkage scenario, CC lines for multiple
numbers cannot be configured.

Table 6-16 describes the details of the ICP linkage function in the EC6.X network
environment.

Table 6-16 ICP linkage function description

Description Description

View the phone The phone status is displayed in real time on the linked PC Client
status when your perform operations over the first line for the linkage-
enabled account of your IP phone. The phone status information
includes onhook/offhook status, incoming/outgoing call notification,
call process, and conference information.
NOTE
The PC Client displays the status of only the first line for the linkage-enabled
account of your IP phone in real time. During login, the IP phone
automatically synchronizes the online status of the main linkage account.

Answer/End a call l When the linkage-enabled account of your IP phone has an

for your IP phone incoming call, your IP phone and the linked PC Client both
display the incoming call notification screen/window.
Click Answer on the linked PC Client.
l When the linkage-enabled account of your IP phone is engaged in
a call, your IP phone and the linked PC Client both display the
talking screen/window.
Click Hangup on the linked PC Client.

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Description Description

Hold/Resume a When the linkage-enabled account of your IP phone is engaged in a

call call, your IP phone and the linked PC Client both display the talking
screen/window.
l Click Hold on the linked PC Client. The call is held on the
corresponding line on the IP phone.
l Click Resume on the linked the PC Client. The call is resumed on
the corresponding line on the IP phone.
NOTE
A CC line cannot be placed on hold. You can switch a call from a common line
to a CC line but cannot switch it back from the CC line to the common line.

Blind Transfer When the linkage-enabled account of your IP phone is engaged in a

call, your IP phone and the linked PC Client both display the talking
screen/window.
Click Transfer and enter the transfer-to number on the linked PC
Client.

Divert a call When the linkage-enabled account of your IP phone is engaged in a

call, your IP phone and the linked PC Client both display the talking
screen/window.
Click Transfer and enter the transfer-to number on the linked PC
Client.

Perform two-stage When the linkage-enabled account of your IP phone is engaged in a

dialing call, your IP phone and the linked PC Client both display the talking
screen/window.
Open the keypad for two-stage dialing on the linked PC Client and
perform two-stage dialing.

Outbound call l When the linked PC Client is used to make an outbound call, the
IP phone automatically goes offhook.
l When the IP phone is used to make an outbound call, the linked
PC Client displays a state indicating that the call is automatically
answered.
NOTE
The phone linkage service does not work for the automatic outbound and
Callback services.

DND Enable or disable the DND service on the linked PC Client. The IP
phone automatically enables or disables the DND service.

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Description Description

Linkage in the In the secretary service scenario, linkage between the PC Client and
secretary service the shared line of the IP phone on the manager side, and linkage
scenario between the PC Client and the private line or shared line of the IP
phone on the secretary side are supported. The linked PC Client can
perform operations, such as placing, answering, and ending calls, for
the shared line of the IP phone.
NOTE
l Linkage configuration and processing on a single side (either the manager
or secretary side) of the shared line are supported.
l The linkage service for the private line's number on the secretary side is
common linkage (IPT linkage).

Synchronous sign- After the agent signs in to or signs out of the Agent Client system, the
in/sign-out same operation is performed on the IP phone.

6.40 IPCC Linkage

Prerequisites
l An agent user that supports IPCC linkage has been configured on the Agent
Management system.
l eSpace 7910&7950 IP Phone has been installed.
l The linkage service rights have been configured on the IP phone and server.
l The network environment for eSpace 7910&7950 IP Phone has been set to CC.
NOTE

l For details about how to configure an agent user, see "Configuring Agent Users" in the eSpace CC
Solution Product Documentation.
l For details about how to configure the linkage service rights, contact your system administrator.
l For details about how to configure the network environment for 7950, see "Server" in the eSpace
7910&7950 IP Phone Administrator Guide.

Setting the Linkage Type to Agent Linkage

Access the phone web page, choose Call Settings > Linkage > Agent Linkage, and click
Save.

Functions
After an IP phone is linked with the Agent Client system, the agent can answer and end calls
and make outbound calls by operating either the Agent Client system or the IP phone. Table
6-17 lists the IP phone linkage functions.

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Table 6-17 Function description

Function Description

Phone status synchronization The agent status automatically shows busy

on the Agent Client system when the IP
phone is faulty or is used to answer a call
that is not routed by the CTI. In either case,
the CTI does not distribute calls to the agent
any more, and the agent status cannot be
changed.

Call answer The agent can use the IP phone to answer a

call in either of the following ways:
l Click the Answer icon on the Agent
Client system.
l Press the Answer softkey on the IP
phone.
NOTE
If the automatic answer function has been
enabled, the agent can directly talk with the
customer on the IP phone when the call is
received.

Call resume l The agent performs the call resume

operation on the Agent Client system,
and the call placed on hold is resumed
on the IP phone.
l The agent performs the call resume
operation on the IP phone, and the
calling window is displayed on the
Agent Client system.

Call hold l The agent performs the call hold

operation on the Agent Client system,
and the screen indicating that the call is
placed on hold is displayed on the IP
phone.
l The agent performs the call hold
operation on the IP phone, and the
window indicating that the call is placed
on hold is displayed on the Agent Client
system.

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Function Description

Transfer l The agent performs the call transfer

operation on the Agent Client system,
and the screen indicating that the call is
being transferred is displayed on the IP
phone.
l The agent performs the call transfer
operation on the IP phone, and the
window indicating that the call is being
transferred is displayed on the Agent
Client system.

Call divert l The agent diverts a call to a third-party

number on the Agent Client system. The
incoming call screen is closed on the IP
phone.
l The agent diverts a call to a third-party
number on the IP phone. The incoming
call window is closed on the Agent
Client system.

Mute l The agent performs the mute operation

on the Agent Client system, and the IP
phone is muted and its mute LED is on.
l The agent performs the mute operation
on the IP phone, and the Agent Client
system is muted.

Unmute l The agent performs the unmute

operation on the Agent Client system,
and the IP phone is unmuted and its
mute LED is off.
l The agent performs the unmute
operation on the IP phone, and the Agent
Client system is unmuted.

Call end The agent can end a call in either of the

following ways:
l Click the End Call icon on the Agent
Client system. The IP phone also
automatically changes to on-hook state.
l Press the Hangup softkey on the IP
phone. The Agent Client system also
automatically releases the call.

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Function Description

Outbound call The agent can make an outbound call in

either of the following ways:
l Click the Call Out icon on the Agent
Client system and dial the customer
number from the keypad that is
displayed.
l Directly dial the customer number on the
IP phone.
NOTE
The phone linkage service does not work for the
automatic outbound and Callback services.

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7 eSpace UC-Related Functions

7.1 Linkage
The linkage function is to link your IP phone with an eSpace Desktop (an eSpace PC client).
With the linkage function enabled, the status between your IP phone and the linked eSpace
Desktop is synchronized, and also you can use the linked eSpace Desktop to place, answer, or
end calls for your IP phone.

NOTE

Setting the Linkage Type to Desktop Linkage on the Phone

Access the phone web page, choose Call Settings > Linkage > Desktop Linkage, and click
Save.

Enabling Linkage

Click and select Enable IP Phone Linkage, as shown in Figure 7-1.

Figure 7-1 Enabling linkage

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displayed for a line button on the eSpace 7950 indicates that the linkage between the
eSpace 7950 and the eSpace Desktop is enabled.

Using Linkage
After linkage is enabled, you can perform the operations described in the following table.

Table 7-1 Using linkage

If You Want to Use the Linked eSpace Then...
Desktop to...

Place a call for your IP phone Enter and dial the number of the called
party on the linked eSpace Desktop.
Your IP phone and the linked eSpace
Desktop both display the calling screen/
window.
NOTE
Ensure that the linkage-enabled account of your
IP phone has an idle line in this scenario.

Answer/Reject a call for your IP phone When the linkage-enabled account of your
IP phone has an incoming call, your IP
phone and the linked eSpace Desktop both
display the incoming call notification
screen/window.
Click Answer or Reject on the linked
eSpace Desktop.

End a call for your IP phone When the linkage-enabled account of your
IP phone is engaged in a call, your IP phone
and the linked eSpace Desktop both display
the talking screen/window.
Click Hangup on the linked eSpace
Desktop.

Perform two-stage dialing for your IP phone When the linkage-enabled account of your
IP phone is engaged in a call, your IP phone
and the linked eSpace Desktop both display
the talking screen/window.
Open the keypad for two-stage dialing on
the linked eSpace Desktop and perform
two-stage dialing.

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If You Want to Use the Linked eSpace Then...

Desktop to...

Start a conference for your IP phone Use the conference function on the linked
eSpace Desktop to start a conference. Then,
your IP phone displays the conference
screen. You can also press the conference
softkey on the talking screen to create a
conference.
During the conference, you can also use the
linked eSpace Desktop to add, delete, or
mute participants, start a data conference,
split or merge the conference, place the
conference on hold, or end the conference.
As a participant, you can accept a
conference invitation or join a conference
from the conference list or by dialing the
conference access code.
NOTE
l In the UC2.X network environment, you can
place the conference on hold or exit the
conference, but cannot add, delete, or mute
conference participants on the phone LCD
screen.
l In the IMS+UC network environment, you
can add, delete, or mute participants, split or
merge the conference, place the conference
on hold, or end the conference on the phone
LCD screen.
l If you directly dial Conference access
code*Password# on the phone or soft client,

or click and enter the conference access

code and password in the displayed dialog
box on the soft client to join a conference,
the IP phone will record a call record
containing the conference access code. The
conference access code will expire after the
corresponding conference ends.
l To avoid the risks of recording the
conference password on the phone, you can
choose to dial the conference access code
and then enter the password as prompted to
join a conference.

Hold a call When the linkage-enabled account of your

IP phone is engaged in a call, your IP phone
and the linked eSpace Desktop both display
the talking screen/window.

Click on the linked eSpace Desktop.

The call is held on the corresponding line on
the IP phone.

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If You Want to Use the Linked eSpace Then...

Desktop to...

Resume a call
Click on the linked the eSpace Desktop.
The call is resumed on the corresponding
line on the IP phone.

Transfer a call in blind transfer mode for When the linkage-enabled account of your
your IP phone IP phone is engaged in a call, your IP phone
and the linked eSpace Desktop both display
the talking screen/window.
Click Transfer and enter the transfer-to
number on the linked eSpace Desktop.

Divert a call When the linkage-enabled account of your

IP phone is engaged in a call, your IP phone
and the linked eSpace Desktop both display
the talking screen/window.
Click Transfer and enter the transfer-to
number on the linked eSpace Desktop.

Configure the DND service Enable or disable the DND service on the
linked eSpace Desktop. The IP phone
automatically enables or disables the DND
service.

Mute a call When the linkage-enabled account of your

NOTE IP phone is engaged in a call, your IP phone
The linkage mute funciton is supported only in and the linked eSpace Desktop both display
the EC6.X network environment. the talking screen/window.
Mute the call on the linked eSpace Desktop.
The IP phone is muted and its mute LED is
on.

View the phone status The phone status is displayed in real time on
the linked eSpace Desktop when your
perform operations over the first line for the
linkage-enabled account of your IP phone.
The phone status information includes
onhook/offhook status, incoming/outgoing
call notification, call process, and
conference information.
NOTE
The eSpace Desktop displays the status of only
the first line for the linkage-enabled account of
your IP phone in real time. During phone login,
the online status of the linkage-enabled account
is automatically synchronized.

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If You Want to Use the Linked eSpace Then...

Desktop to...

Linkage in the secretary service scenario In the secretary service scenario, linkage
(only for EC6.X) between the PC Client and the shared line of
the IP phone on the manager side, and
linkage between the PC Client and the
private line or shared line of the IP phone on
the secretary side are supported. The linked
PC Client can perform operations, such as
placing, answering, and ending calls, for the
shared line of the IP phone.
NOTE
l Linkage configuration and processing on a
single side (either the manager or secretary
side) of the shared line are supported.
l The linkage service for the private line's
number on the secretary side is common
linkage (IPT linkage).

7.2 Directory
NOTE

Before using the directory function, ensure that the directory server has been configured. For any
questions, contact your system administrator.

Searching for Contacts

You can perform the following operations to search for a contact:

Step 1 Press the Contacts button.

The Contacts screen is displayed.
Step 2 Press the Right arrow button to switch to the Directory screen.

Step 3 Press the Up arrow or Down arrow button to search for a contact. Alternatively, enter
keywords (for example, phone number or name) in the search box to search for a contact.
Step 4 Press Search.
NOTE

You can select a contact and press Details to view the contact details.

----End

Adding Contacts in the Directory to My Contacts

You can perform the following operations to add a contact in the directory to my contacts:

Step 1 Press the Contacts button.

The Contacts screen is displayed.

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Step 2 Press the Right arrow button to switch to the Directory screen.

Step 3 Press the Up arrow or Down arrow button to select a contact and press +Contacts.

The Add Contact screen is displayed.

Step 4 Modify the contact information.

Step 5 Press Done to save the settings.

----End

7.3 Extension Mobility

Extension mobility allows you to use your IP phone's extension number and password to log
in to any other IP phone of the eSpace 7900 series. Your configurations (such as the call
history, contacts, and programmable button settings) and services to which you have
subscribed will be automatically downloaded to the IP phone you newly log in.

NOTE

l Before using the extension mobility function, ensure that the extension mobility service rights have
been configured on the server for the IP phones in both the home area and visited area. For any
questions, contact your system administrator.
l If the IP phone you newly log in is a different model from your original one, only the functions that
the new login IP phone supports take effect.
l In extension mobility, only the primary account (first account) of the original IP phone can be used
to log in to another IP phone in the UC2.X or IMS+UC network environment, and only the uPortal
account can be used to log in to another IP phone in the EC6.X network environment. Extension
mobility is available only within the enterprise network.

Step 1 Log in to the IP phone.

l In the UC2.X or IMS+UC network environment, enter your primary account and
password, and press Log In.
l In the EC6.X network environment, enter the uPortal account and password, press Log
In.
NOTE

If the IP phone you want to log in has any registered account, log out of the account first.

Step 2 Deregister the login account when extension mobility is no longer used.

In the EC6.X network environment, the IP phone automatically logs in using the original
default account after the account used for extension mobility is deregistered.
NOTE

l If the current login account is a roaming account (which is an account logged in to another phone for
extension mobility), the phone automatically logs out of this account and returns to the login screen
when a specific period (configured by your system administrator) expires.
l In the IMS+UC network environment, if the phone has registered an account before the roaming
account is logged in, the phone is automatically logged in using the registered account after the
roaming account is logged out.

----End

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7.4 One-Key Switch

When one-key switch is enabled on your IP phone, you can transfer an ongoing call from your
IP phone to another IP phone or a mobile phone and take back the call if necessary.

NOTE

Before use the one-key switch service, ensure that your account has been assigned the one-key switch
rights and set the destination number for one-key switch. For any questions, contact your system
administrator.

Switching an Ongoing Call to Another IP Phone or a Mobile Phone

Step 1 On the talking screen, press More to navigate to Switch and press Switch.

Step 2 The IP phone automatically dials the destination number for one-key switch.

Step 3 Use the specified IP phone or mobile phone to answer the call.

----End

Taking Back a Call from Another IP Phone or a Mobile Phone

Press Switch on your IP phone to take back your call from the IP phone or mobile phone to
which your call has been transferred.

NOTE

In the IMS network environment, taking back a call as the calling party is not supported.

7.5 Instant Conference

NOTE

l Ensure that your login mode is account login and has been assigned the instant conference (server-
based conference) rights.
l Ensure that on the phone web page, you have enabled conference right and the instant conference
rights and set the conference type to Instant conference.
l For any questions, contact your system administrator.

Table 7-2 describes six methods you can use to create an instant conference.

Table 7-2 Creating an instant conference

If You Want to... Then...

Create an instant conference using Conf on Press Conf on the home screen.
the home screen

Create an instant conference using Conf on User A and user B are engaged in a call, and
the talking screen the initiator (user A or B) presses More and
then Conf.

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If You Want to... Then...

Create an instant conference using Merge 1. The call between user A and user B is in
Call ongoing, and the call between user A
and user C is placed on hold.
2. User A presses Merge to create a
conference.

Create an instant conference through a Press Start in a conference record in

conference record History of your IP phone to create an
instant conference.

Create an instant conference by dialing a Dial a conference access code if you have
conference access code scheduled an instant conference on eSpace
Portal and follow the announcements to
create an instant conference.
NOTE
For details about how to schedule a conference
using eSpace Portal, see the eSpace UC Product
Documentation.

Create an instant conference by dialing an Dial the instant conference prefix, for
instant conference prefix example, #**, if you have obtained the
prefix from the administrator to create an
instant conference.

NOTE

l You can create an instant conference during a call. If the create operation fails, your phone
automatically changes the instant conference to a local conference.
l In the EC6.X or UC2.X network environment, if your IP phone has enabled the linkage function,
you can use eSpace Desktop to add, delete, and mute conference participants, as well as place the
conference on hold or end the conference. However, on the phone LCD screen, you can only place
the conference on hold or end the conference, but cannot add, delete, or mute conference
participants.
l Common participants can dial the access code first and then enter the password as prompted to join a
scheduled conference. To avoid the risks incurred by the system's remembering the password in the
call record, the method of directly dialing the conference access code, star key, password, and pound
key in sequence to join a conference is not recommended.

After you create an instant conference, you can perform operations described in the following
table.

NOTE

During a conference, a conference participant can perform only the following operations: placing the
conference on hold, viewing participant details, mute himself/herself, and leaving the conference.

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Table 7-3 Instant conference

If You Want to... Then...

Add a participant 1. Press Add on the conference screen.

2. Enter the number of a contact.
NOTE
l You can also press Contact to access
your contact list or press History to
access your call history and select a
number.
l If you are the conference initiator, you
can add a participant using the long
number (a phone number that includes
the country code and area code) or short
number (a local phone number).
3. Press Add.
The Participant List screen is
displayed.
l Adding participants: Press Add.
l Deleting participants: Select a
participant to delete, press More to
navigate to Delete and press Delete.
4. Press Done
NOTE
l In the IMS+UC network environment, an IP
phone supports a maximum of six instant
conferences, with each conference allowing a
maximum of 20 participants. If there are
more than 20 contacts in the participant list,
only the first 20 contacts (including yourself)
can join the conference.
l In the EC6.X or UC2.X network
environment, an IP phone supports one
instant conference, you can add a maximum
of 10 participants at a time. In total, you can
add 20 participants (including yourself).
l Select a participant, and press Other Tel to
change the invitation number.

Mute a participant 1. Press the arrow buttons to select a

participant to mute.
2. Press Mute.
NOTE
You can press Unmute to unmute the participant.

Mute yourself l Turning mute on: Press the Mute button

during a call. is then displayed on

the status bar of your phone.
l Turning mute off: Press the Mute button
if your phone is muted.

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If You Want to... Then...

Remove a participant 1. Press the arrow buttons to select a

participant to remove.
2. Press More to navigate to Remove and
press Remove.
The message "Remove the Participant?"
is displayed.
3. Press OK.

Release the chair 1. Press More to navigate to Release and

press Release.
2. Press OK.
NOTE
The chair can be released only in the USM
conference scenario in the EC6.X network
environment.

Exit actively 1. Press More to navigate to Exit and press

Exit.
The message "Exit the conference?" is
displayed.
2. Press OK.

Merge conferences 1. Press Merge.

NOTE
If the number of participants has reached 20
(including the number of the participants in
the already-merged conference), a message
indicating that the number of participants has
reached the upper limit is displayed. In this
case, the merge operation is not allowed. A
maximum of two conferences can be merged
with the current conference.
2. Enter the security conference ID of the
conference to merge with the current
one.
3. Press OK.
The phone adds the merged conference
to the participant list, and this conference
is displayed as a participant with the
name being Conference 1. If a second
conference is merged, Conference 2 will
be displayed.
NOTE
After the conference merging, the conference
initiator (who has performed the merge
operation) can perform conference control
operations on the conference participants; for the
merged conference (for example, Conference 1),
this conference initiator can only perform the
conference split operation.

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If You Want to... Then...

Split a conference 1. Select the profile picture of the

conference to split.
A confirmation dialog box is displayed.
2. Press OK.

Place a conference on hold l Placing a conference on hold: Press

Hold.
NOTE
The hold operation does not take effect on the
merged conference (for example, Conference 1).
l Resuming a conference: Press Resume
to resume a conference in hold state.

End a conference 1. Press More to navigate to End and press

End.
The message "End the conference?" is
displayed.
2. Press OK.
NOTE
l When the initiator presses End, the
conference is ended.
l When a participant presses End, only the
participant leaves the conference.

7.6 Group Conference

NOTE

l Ensure that your login mode is account login and has been assigned the instant conference rights.
l Ensure that on the phone web page, you have enabled conference right and the instant conference
rights and set the conference type to Instant conference.
l For any questions, contact your system administrator.

You can perform the following operations to create a group conference:

Step 1 Press the Contacts button.
The Contacts screen is displayed.
Step 2 Press the Right arrow button to switch to the Groups screen.
Step 3 Select a group and press Conf.
The Participant List screen is displayed.
l Adding participants: Press Add.
l Deleting participants: Select a participant to delete, press More to navigate to Delete and
press Delete.
Step 4 Press Done.
The conference screen is displayed, on which you can see the security conference ID.

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NOTE

l A security conference ID is a string of 20 characters, which is used for operations such as conference
merging. Each conference has a security conference ID on the server. The security conference ID is
displayed only on the conference initiator's conference screen.
l In the IMS+UC network environment, an IP phone supports a maximum of six group conference,
with each conference allowing a maximum of 20 participants. If there are more than 20 contacts in
the participant list, only the first 20 contacts (including yourself) can join the conference.
l In the EC6.X or UC2.X network environment, an IP phone supports one instant conference, you can
add a maximum of 10 participants at a time. In total, you can add 20 participants (including
yourself).
l Select a participant, and press Other Tel to change the invitation number.

----End
After you create a group conference, you can perform operations described in the following
table.

NOTE

During a conference, a conference participant can perform only the following operations: placing the
conference on hold, viewing participant details, mute himself/herself, and leaving the conference.

Table 7-4 Group conference

If You Want to... Then...

Add a participant 1. Press Add on the conference screen.

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If You Want to... Then...

Mute a participant 1. Press the arrow buttons to select a

participant to mute.
2. Press Mute.
NOTE
You can press Unmute to unmute the participant.

Mute yourself l Turning mute on: Press the Mute button

during a call. is then displayed on

the status bar of your phone.
l Turning mute off: Press the Mute button
if your phone is muted.

Remove a participant 1. Press the arrow buttons to select a

participant to remove.
2. Press More to navigate to Remove and
press Remove.
The message "Remove the Participant?"
is displayed.
3. Press OK.

Exit actively 1. Press More to navigate to Exit and press

Exit.
The message "Exit the conference?" is
displayed.
2. Press OK.

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If You Want to... Then...

Merge conferences 1. Press Merge.

Split a conference 1. Select the profile picture of the

conference to split.
A confirmation dialog box is displayed.
2. Press OK.

Place a conference on hold l Placing a conference on hold: Press

Hold.
NOTE
The hold operation does not take effect on the
merged conference (for example, Conference 1).
l Resuming a conference: Press Resume
to resume a conference in hold state.

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If You Want to... Then...

End a conference 1. Press More to navigate to End and press

7.7 Converged Conference

eSpace 7950 supports interconnection with the converged conference of eSpace EC
V300R001 solution from V200R003C00SPCe00. A converged conference supports two
modes: MCU-centric mode and cascading mode.

NOTE

l Ensure that your login mode is account login and has been assigned the instant conference (server-
based conference) rights.
l Ensure that on the phone web page, you have enabled conference right and the instant conference
rights and set the conference type to Instant conference.
l Ensure that SRTP under Settings > ADVANCED > Network Security is set to Mandatory or
Optional if you need to join an encrypted conference.

You can join a converged conference in any of the ways listed in Table 7-5.

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Table 7-5 Joining a converged conference

If You Want to... Then...

Join a converged conference by dialing 1. Dial the conference access code.

numbers 2. Enter the password.
l In the MCU-centric mode, enter the
participant password (Attendee
Passcode) and press the pound key.
l In the cascading mode, enter the
participant password (Attendee
Passcode) if you are a participant and
enter the moderator password
(Convener Passcode) if you are the
moderator, and press the pound key.
NOTICE
To avoid the risks incurred by the system's
remembering the password in the call record, the
method of directly dialing the conference access
code, star key, password, and pound key in
sequence to join a conference is not
recommended.

Join a converged conference using an Answer the conference call.

eSpace client upon invitation

Join a converged conference using the Web Answer the conference call.
Meeting client upon invitation

You can perform the following operations after joining a converged conference:

NOTE

l In MCU-centric mode, you can mute yourself or exit the conference if you are a participant.
l In cascading mode, you can perform operations listed in Table 7-7 if you are the moderator.

Table 7-6 Converged conference in MCU-centric mode

If You Want to... Then...

Mute yourself l Turning mute on: Press the Mute button

during a call. is then displayed on

the status bar of your phone.
l Turning mute off: Press the Mute button
if your phone is muted.

Exit actively Hang up.

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Table 7-7 Converged conference in cascading mode

If You Want to... Then...

Add a participant 1. Press Add on the conference screen.

2. Enter the number of a contact.
NOTE
l You can also press Contact to access
your contact list or press History to
access your call history and select a
number.
3. Press Add.
The Participant List screen is
displayed.
4. Press Done.
NOTE
l The maximum number of participants
allowed in a conference is specified when the
convener creates the conference on the
server. The IP phone functioning as the
moderator supports a maximum of 19
participants.

View the details of a participant 1. Press the arrow buttons to select the
profile picture of a participant.
2. Press Details.

Mute a participant 1. Press the arrow buttons to select a

participant to mute.
2. Press Mute.
NOTE
You can press Unmute to unmute the participant.

Mute yourself l Turning mute on: Press the Mute button

during a call. is then displayed on

the status bar of your phone.
l Turning mute off: Press the Mute button
if your phone is muted.

Remove a participant 1. Press the arrow buttons to select a

participant to remove.
2. Press More to navigate to Remove and
press Remove.
3. Press OK.

Exit actively 1. Press More to navigate to Exit and press

Exit.
2. Press OK.

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If You Want to... Then...

End a conference 1. Press More to navigate to End and press

End.
2. Press OK.

7.8 Presence
On your phone LCD screen, you can view or set your phone status, and view the status of
your contacts in your contact list, call history, redial list, and conference participant list. This
function provided is known as presence.

NOTE

Before using the presence function, ensure that your account has been assigned the presence service
rights. For any questions, contact your system administrator.

Setting Status
You can set your status to idle, busy, or DND depending on your needs.

Step 1 Press Status.

Step 2 Select the desired status.

Step 3 Press Select.

----End

Viewing Status
l Viewing your own status
You can view your own status in the upper right corner of your phone screen. Table 7-8
describes the status.

Table 7-8 Status description

Icon Description

The phone is in idle state.

The phone is in busy state, which can be

subdivided into offhook, dialing, absent,
receiving a call, placing a call, and being
engaged in a call.

The phone is in DND state.

l Viewing the status of your contacts

Issue 03 (2017-06-30) Huawei Proprietary and Confidential 134

You can view the status of your contacts in your contact list, call history, redial list, and
conference participant list.
In the IMS+UC network environment, your phone displays the converged status of your
contacts. If a contact has an IP phone number and a soft terminal number, your phone
displays only one status icon for this contact, which is the converged status of this
contact. Table 7-9 describes the status convergence rules.
NOTE

When a contact from the directory saved on the IP phone has multiple hard terminal numbers and
the contact's IP phone is set to DND, only the status of the first number in the contact details is
displayed as DND.

Table 7-9 Status convergence

Status of the IP Status of the Soft Converged Status Icon
Phone Number Terminal Number

DND Idle, busy, DND, DND

offline, away,
unknown, or NA
(NA: no soft
terminal number)

Idle, busy, DND, DND DND

offline, unknown, or
NA (NA: no IP
phone number)

Busy Idle, busy, offline, Busy

away, unknown, or
NA

Idle, busy, offline, Busy Busy

unknown, or NA

Idle, offline, Away Away

unknown, or NA

Idle, offline, Idle Idle (soft terminal's

unknown, or NA idle icon)

Idle, offline, Unknown Unknown No icon

unknown, or NA

Idle Offline Idle (IP phone's idle

icon)

Idle, offline, Offline Offline

unknown, or NA

Idle, offline, or NA Idle (IP phone's idle

unknown icon), offline, or , , or no icon
unknown

Issue 03 (2017-06-30) Huawei Proprietary and Confidential 135

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