9

TLE – ICT
Computer Systems
Servicing
Second Quarter

LEARNING ACTIVITY SHEET

1
 Republic of the Philippines

Department of Education
REGION II – CAGAYAN VALLEY

COPYRIGHT PAGE
TLE _ICT – Computer System Servicing
Learning Activity Sheets
(Grade 9)

Copyright © 2020
DEPARTMENT OF EDUCATION
Regional Office No. 02 (Cagayan Valley)
Regional Government Center, Carig Sur, Tuguegarao City, 3500

“No copy of this material shall subsist in any work of the Government of the Philippines. However,
prior approval of the government agency or office wherein the work is created shall be necessary
for exploitation of such work for profit.”

This material has been developed for the implementation of K to 12 Curriculum through the
Curriculum and Learning Management Division (CLMD). It can be reproduced for educational
purposes and the source must be acknowledged. Derivatives of the work including creating an
edited version, an enhancement of supplementary work are permitted provided all original works
are acknowledged and the copyright is attributed. No work may be derived from this material for
commercial purposes and profit.

Consultants:
Regional Director : ESTELA L. CARIÑO EdD, CESO IV, DepEd R02
Assistant Regional Director : RHODA T. RAZON EdD, CESO V, DepEd R02
Schools Division Superintendent : FLORDELIZA C. GECOBE PhD, CESO VI, SDO Quirino
Asst. Schools Division Superintendent: MARY JULIE A. TRUS PhD, SDO Quirino
Chief Education Supervisor, CLMD : OCTAVIO V. CABASAG PhD, DepEd R02
Chief Education Supervisor, CID : JORGE G. SADDUL, SR.

Development Team
Writers: Mark Anthony M. Fernandez, Teacher I, Maddela Comprehensive High School-Junior HS
Jimmy F. Cabungal, Teacher II, Maddela Comprehensive High School- Senior HS

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 Table of Contents
LEARNING ACTIVITY SHEET 1............................................................................................9
INSTALL OPERATING SYSTEM (OS) IN ACCORDANCE WITH ESTABLISHED
INSTALLATION PROCEDURES AND TO COMPLY WITH END-USER
REQUIREMENTS..................................................................................................................9
Background Information for Learners....................................................................................9
Operating System (OS).......................................................................................................9
Installing the Operating System..........................................................................................9
Hard Drive Setup Procedures..............................................................................................9
Prepare the Hard Drive......................................................................................................10
The complete guide to a Windows 8 clean installation....................................................12
LO 3. Install operating system and drivers for peripherals/ devices (TLE_IACSS9-12ICCS-
IIa-j-30)..................................................................................................................................18
Activity 1. 1...........................................................................................................................18
Activity 1. 3...........................................................................................................................19
Reflection 1...........................................................................................................................20
References.............................................................................................................................20
Answer Key...........................................................................................................................20
Activity 1...........................................................................................................................20
Activity 2...........................................................................................................................21
Activity 3...........................................................................................................................21
LEARNING ACTIVITY SHEET 2..........................................................................................22
INSTALL AND CONFIGURE PERIPHERALS/ DEVICES IN ACCORDANCE WITH
MANUFACTURER’S INSTRUCTIONS AND/ OR OS INSTALLATION
PROCEDURES.....................................................................................................................22
Background Information for Learners..................................................................................22
Peripheral/ Devices............................................................................................................22
Device Drivers...................................................................................................................22
To install a Plug and Play device......................................................................................23
To install a non-Plug and Play device...............................................................................23
How to Know If My Hardware's Driver Is Installed?.......................................................24
To view information about a device driver.......................................................................24
To update or change the driver used for a device.............................................................24
How Can I Install These Drivers?.....................................................................................24
LO 3. Install operating system and drivers for peripherals/ devices (TLE_IACSS9-12ICCS-
IIa-j-30)..................................................................................................................................27
References.............................................................................................................................27
Activity 2. 1...........................................................................................................................28
Activity 2. 2...........................................................................................................................28
To install a non-Plug and Play device...............................................................................28
To install a Plug and Play device......................................................................................29

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 Activity 2. 3...........................................................................................................................29
Activity 2. 4...........................................................................................................................29
Reflection..............................................................................................................................30
References:............................................................................................................................30
Answer Key...........................................................................................................................31
Activity 1...........................................................................................................................31
Activity 2...........................................................................................................................31
To install a Plug and Play device......................................................................................31
Activity 3...........................................................................................................................32
Activity 4...........................................................................................................................32
LEARNING ACTIVITY SHEET 3..........................................................................................33
ACCESS AND INSTALL OS AND DRIVERS UPDATES/ PATCHES IN
ACCORDANCE WITH MANUFACTURER’S RECOMMENDATIONS AND
REQUIREMENTS................................................................................................................33
Background Information for Learners..................................................................................33
Updating Your Drivers and Operating System.................................................................33
Video Card Drivers...........................................................................................................33
Sound Card Drivers...........................................................................................................33
Network Card Drivers.......................................................................................................34
Direct X.............................................................................................................................34
OPERATING SYSTEM VERSION.................................................................................34
Motherboard Chipset Updates..........................................................................................35
Windows OS Updates.......................................................................................................35
Why do I have outdated drivers on my Windows computer?...............................................35
When should I update a driver?.........................................................................................36
How to Check for and Install Windows Updates..............................................................36
Check for and Install Updates in Windows 10.................................................................37
Check for and Install Updates in Windows 8, 7, and Vista..............................................37
Activity 3. 1...........................................................................................................................38
Activity 3. 2...........................................................................................................................38
Activity 3. 3...........................................................................................................................39
Reflection 3...........................................................................................................................39
References:............................................................................................................................40
Answer key............................................................................................................................40
Activity 3. 1.......................................................................................................................40
Activity 3. 2.......................................................................................................................40
Why do I have outdated drivers on my Windows computer?...............................................40
Activity 3. 3.......................................................................................................................41
LEARNING ACTIVITY SHEET 4..........................................................................................42

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 INSTALL APPLICATION SOFTWARE BASED ON SOFTWARE INSTALLATION
GUIDES, END-USER REQUIREMENTS AND SOFTWARE LICENSE AGREEMENT
...............................................................................................................................................42
Background Information for Learners..................................................................................42
Application software.........................................................................................................42
OFFICE SUITE.................................................................................................................42
Typical office suite components.......................................................................................42
Install Microsoft Office Application.................................................................................43
LO 4. Install application Software. (TLE_IACSS9-12ICCS-IIIa-e-31)...............................45
Activity 4. 1...........................................................................................................................46
Activity 4. 2...........................................................................................................................46
Activity 4. 3...........................................................................................................................46
Reflection 4...........................................................................................................................47
References:............................................................................................................................47
Answer Key...........................................................................................................................48
Activity 4. 1.......................................................................................................................48
Activity 4. 2.......................................................................................................................48
Activity 4. 3.......................................................................................................................48
LEARNING ACTIVITY SHEET 5..........................................................................................49
CARRY OUT VARIATION TO APPLICATION SOFTWARE IN ACCORDANCE TO
CUSTOMER/ CLIENT REQUIREMENTS.........................................................................49
Background Information for Learners..................................................................................49
IMPORTANCE OF APPLICATION SOFTWARE.........................................................49
Non-enterprise application software.................................................................................50
INSTALL OPENOFFICE ON MICROSOFT WINDOWS.............................................50
INSTALL PDF READER.................................................................................................51
INSTALL DivX CODEC.................................................................................................51
INSTALL ANTI-VIRUS PROGRAM.............................................................................51
LO 4. Install application Software. (TLE_IACSS9-12ICCS-IIIa-e-31)...............................52
Activity 5. 1...........................................................................................................................53
Activity 5. 2...........................................................................................................................54
Reflection 6...........................................................................................................................55
References:............................................................................................................................55
Answer Key...........................................................................................................................55
Activity 5. 1.......................................................................................................................55
Activity 5. 2.......................................................................................................................55
Activity 5. 3.......................................................................................................................56
LEARNING ACTIVITY SHEET 6..........................................................................................57
ACCESS AND INSTALL SOFTWARE UPDATES IN ACCORDANCE WITH
MANUFACTURER’S RECOMMENDATIONS AND REQUIREMENTS......................57
Background Information for Learners..................................................................................57

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 Software update.................................................................................................................57
Third-Party Apps...............................................................................................................57
How to Keep Third-Party Apps Up to Date......................................................................57
Third-Party Software Updates...........................................................................................57
Some Apps Have a Built-In Updater................................................................................57
For Other Apps, You’ll Need a Third-Party Tool.............................................................58
Software Update vs. Software Upgrade...........................................................................59
Upgrade Office 2010 to 2013...........................................................................................60
Update Office and your computer with Microsoft Update...........................................61
Turn on automatic updates in Windows 8 or 8.1..............................................................61
Update your antivirus software.........................................................................................61
LO 4. Install application Software. (TLE_IACSS9-12ICCS-IIIa-e-31)...............................62
Activity 6. 1...........................................................................................................................62
Activity 6. 2.......................................................................................................................63
Activity 6.3........................................................................................................................63
Reflection 6...........................................................................................................................64
References:............................................................................................................................64
Answer key............................................................................................................................65
Activity 6. 1.......................................................................................................................65
Activity 6. 2.......................................................................................................................65
Activity 6.3........................................................................................................................65
LEARNING ACTIVITY SHEET 7..........................................................................................66
TEST DEVICES/ SYSTEMS AND/OR INSTALLATION TO DETERMINE WHETHER
IT CONFORMS TO REQUIREMENTS..............................................................................66
Background Information for Learners..................................................................................66
TEST PROCEDURES......................................................................................................66
EXTERNAL VISUAL INSPECTION..............................................................................67
OBSERVING THE BOOT ROUTINE.............................................................................68
INTERNAL VISUAL INSPECTION...............................................................................69
Third-party programs........................................................................................................70
LO 5. Conduct testing and documentation TLE_IACSS9-12ICCS-IIIf-j-32.......................70
Activity 7. 1...........................................................................................................................70
Activity 7. 2...........................................................................................................................71
Reflection 7...........................................................................................................................72
References:............................................................................................................................72
Answer key............................................................................................................................72
Activity 1...........................................................................................................................72
Activity 2...........................................................................................................................72
LEARNING ACTIVITY SHEET 8..........................................................................................73

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 CONDUCT STRESS TEST TO ENSURE RELIABILITY OF EQUIPMENT IN
ACCORDANCE WITH MANUFACTURER’S INSTRUCTIONS AND SYSTEM
REQUIREMENTS................................................................................................................73
Background Information for Learners..................................................................................73
Stress Testing....................................................................................................................73
Best Tools to Stress Test Your PC (CPU, RAM, GPU, System).....................................74
System Monitoring............................................................................................................74
CPU Stress Testing............................................................................................................74
Intel Processor Diagnostic Tool (Free).............................................................................74
AIDA64 (Paid)..................................................................................................................74
RAM Stress Testing..........................................................................................................75
Memtest 64 (Free).............................................................................................................75
GPU Stress Testing...........................................................................................................75
Furmark (Free)..................................................................................................................75
3D Mark (Free/Paid).........................................................................................................75
Full System Stress Testing................................................................................................75
Intel Extreme Tuning Utility (Free)..................................................................................75
LO 5. Conduct testing and documentation TLE_IACSS9-12ICCS-IIIf-j-32.......................75
Activity 8. 1...........................................................................................................................76
Activity 8. 2...........................................................................................................................76
Reflection 8...........................................................................................................................77
References:............................................................................Error! Bookmark not defined.
Answer key............................................................................................................................77
Activity 8.1........................................................................................................................77
Activity 8.2........................................................................................................................77
LEARNING ACTIVITY SHEET 9..........................................................................................78
FOLLOW 5S AND 3RS ACCORDING TO ENVIRONMENTAL POLICIES.....................78
Background Information for Learners..................................................................................78
5S.......................................................................................................................................78
Sort.....................................................................................................................................78
Set in Order........................................................................................................................78
Shine..................................................................................................................................78
Standardize........................................................................................................................78
Sustain...............................................................................................................................79
3 Rs....................................................................................................................................79
REDUCE...........................................................................................................................79
REUSE..............................................................................................................................80
RECYCLE.........................................................................................................................80
LO 5. Conduct testing and documentation TLE_IACSS9-12ICCS-IIIf-j-32.......................80
Activity 9. 1...........................................................................................................................81
Activity 9. 2...........................................................................................................................81

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Reflection 9...........................................................................................................................82
References:............................................................................................................................83
Activity 9.1........................................................................................................................83
Activity 9.2........................................................................................................................83

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 INFORMATION AND COMMUNICATIONS TECHNOLOGY
(COMPUTER SYSTEMS SERVICING)

Name of Learner: Grade Level:

Section: Date:

LEARNING ACTIVITY SHEET 1

INSTALL OPERATING SYSTEM (OS) IN ACCORDANCE WITH

ESTABLISHED INSTALLATION PROCEDURES AND TO COMPLY WITH
END-USER REQUIREMENTS
Background Information for Learners
Operating System (OS)
Operating -is a program on which application programs are executed and acts as a
System (OS) communication bridge (interface) between the user and the computer
hardware.
The main task an operating system carries out is the allocation of
resources and services, such as allocation of: memory, devices,
processors and information. The operating system also includes
programs to manage these resources, such as a traffic controller, a
scheduler, memory management module, I/O programs, and a file
system
Installing the Operating System
Reasons to
perform a clean  When a computer is passed from one employee to another
installation of
an OS.  When the operating system is corrupted
 When a new replacement hard drive is installed in a computer

Before  Back up all data first

performing a  Explain to the customer that existing data will be erased
clean
installation:  Confirm that all needed data has been successfully transferred
Hard Drive Setup Procedures
Operating 1. Install an OS over a network from a server
system setup
methods: 2. Install from a copy of the OS files stored on the hard drive
3. Install from OS files stored on CDs or DVDs

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 Partitioning and • Hard drive must be logically divided (partitioned)
Formatting • File system must be created on the hard drive
• During the installation phase, most operating systems will
automatically partition and format the hard drive
Hard Drive Setup Procedures

A technician should
understand the process
related to hard drive setup.

The first portion of the installation process deals with formatting and
Prepare the partitioning the hard drive.
Hard Drive The second portion prepares the disk to accept the file system.
The file system provides the directory structure that organizes the user's
operating system, application, configuration, and data files.
Examples of file systems:
The FAT32 file system
The New Technology File System (NTFS)

Operating System listing

Below is a listing of many of the different operating systems available today, the dates they
were released, the platforms they have been developed for, and who developed them.

Operating system Date first released Platform Developer

AIX and AIXL Unix and Linux history. Various IBM
Amigos Currently no Amigos history. Amiga Commodore
Android November 5, 2007 Mobile Google
BSD Unix and Linux history. Various BSD
Caldera Linux Unix and Linux history. Various SCO
Corel Linux Unix and Linux history. Various Corel
Debian Linux Unix and Linux history. Various GNU
DUnix Unix and Linux history. Various Digital
DYNIX/ptx Unix and Linux history. Various IBM

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HP-UX Unix and Linux history. Various Hewlett Packard
iOS 2010 Mobile Apple
IRIX Unix and Linux history. Various SGI
Kondara Linux Unix and Linux history. Various Kondara
Linux Unix and Linux history. Various Linus Torvalds
MAC OS 8 Apple operating system Apple Apple
MAC OS 9 Apple operating system Apple Apple
MAC OS 10 Apple operating system Apple Apple
MAC OS X Apple operating system Apple Apple
Mandrake Linux Unix and Linux history. Various Mandrake
MS-DOS 1.x MS-DOS history. IBM Microsoft
MS-DOS 2.x MS-DOS history. IBM Microsoft
MS-DOS 3.x MS-DOS history. IBM Microsoft
MS-DOS 4.x MS-DOS history. IBM Microsoft
MS-DOS 5.x MS-DOS history. IBM Microsoft
MS-DOS 6.x MS-DOS history. IBM Microsoft
NEXTSTEP Apple operating system Various Apple
OS/2 1987 IBM IBM
OSF/1 Unix and Linux history. Various OSF
QNX Unix and Linux history. Various QNX
Red Hat Linux Unix and Linux history. Various Red Hat
SCO Unix and Linux history. Various SCO
Slackware Linux Unix and Linux history. Various Slackware
Sun Solaris Unix and Linux history. Various Sun
SuSE Linux Unix and Linux history. Various SuSE
Symbian 1997 Mobile Nokia
System 1 Apple operating system Apple Apple
System 2 Apple operating system Apple Apple
System 3 Apple operating system Apple Apple
System 4 Apple operating system Apple Apple
System 6 Apple operating system Apple Apple
System 7 Apple operating system Apple Apple
System V Unix and Linux history. Various System V
Tru64 Unix Unix and Linux history. Various Digital
Turbolinux Unix and Linux history. Various Turbolinux
Ultrix Unix and Linux history. Various Ultrix

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Unisys Unix and Linux history. Various Unisys
Unix Unix and Linux history. Various Bell labs
UnixWare Unix and Linux history. Various UnixWare
VectorLinux Unix and Linux history. Various VectorLinux
Windows 2000 Microsoft Windows history. IBM Microsoft
Windows 2003 Microsoft Windows history. IBM Microsoft
Windows 3.X Microsoft Windows history. IBM Microsoft
Windows 10 Microsoft Windows history. IBM Microsoft
Windows 8, 8.1 Microsoft Windows history. IBM Microsoft
Windows 7 Microsoft Windows history. IBM Microsoft
Windows 95 Microsoft Windows history. IBM Microsoft
Windows 98 Microsoft Windows history. IBM Microsoft
Windows 10 Microsoft Windows history. IBM Microsoft
Windows CE Microsoft Windows history. PDA Microsoft
Windows ME Microsoft Windows history. IBM Microsoft
Windows NT Microsoft Windows history. IBM Microsoft
Windows Vista Microsoft Windows history. IBM Microsoft
Windows XP Microsoft Windows history. IBM Microsoft
Xenix Unix and Linux history. Various Microsoft
The complete guide to a Windows 8 clean installation
Backup your data
Of course, before you get started, you should back up your data. You can use W indows
7's Backup and Restor e to create a backup or you can simply copy your data files
over to an external hard disk. You might even want to do both operations. After all,
you really can't have too many backups, can you?
Getting started
After booting from the DVD installer, the first thing you encountered was the new
light blue Windows logo on a black background, as shown in Figure A. This image
remained on the screen for a few moments while Setup was initializing. I was kind of
hoping that the flag would be animated, but the only animation was the dots spinning in a
circle

The new light blue Windows flag is introduced. Figure A

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After a few minutes, you'll see the Windows
Setup screen shown in Figure B and you will
specify your language settings before clicking
Next. When you do, Setup will perform some
more initialization tasks in the background.

The first step in the installation is to specify Figure B

your language settings.
As soon as the initial steps are taken care of, you'll
see the Windows Setup screen shown in Figure C
and will click the Install Now button.

To get started, just click the Install now button. Figure C

Collecting Information
Once you click the Install now button, you'll see the
beginning of the information collection phase of the
installation procedure.
As you can see in Figure D, the first step here is to input
the Windows 8 product key

You'll enter your product key to start the information Figure D

collection phase of the installation procedure.
The next step is to acknowledge that you accept the
license terms, as shown in Figure E. If you take the time
to read through them, you will see that Microsoft has
indeed radically overhauled EULA as Ed Botti over
at ZDNet wrote about in a recent column.Even if you
don't take the time to read the license terms during the
installation, once you have installed Windows 8, you can
find the Microsoft Software License Agreement in the
Windows Help and Support system - just search with the
term License. Not only is the license shorter in length,
but it is also much clearer and easier to read.
The new EULA is much easier to read that previous Figure E
versions.

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When you are prompted to choose which type of
installation you want to perform, as shown in Figure F,
you'll choose Custom: Install Windows only (advanced)
type in order to perform a clean install of Windows 8.

In order to perform a clean install of Windows 8, Figure F

you'll select the Custom option.
When you are prompted to choose where you want to
install Windows, as shown in Figure G, you'll see a list
of any partitions that are currently on your hard disk. As
you can see in my example system there are actually
four seep arate partitions. You may have a different
combination depending on your system.
As I mentioned, performing a clean install means
blowing away all existing partitions.
The first partition in this list is labeled System Reserved
and it was created automatically during the Windows 7
installation. A new System Reserved partition will be
created by Windows 8, so you can remove existing one.
The partition labeled Recovery contains the OEM
recovery for Windows 7.
I created the recovery DVDs soon after I got the new
system. It won’t do me any good going forward with
Windows 8 anyway, so I will remove that partition too.
The partition labeled WIN7 contains the Windows 7
installation that I am replacing, so it is definitely going.
The partition labeled DATA contains all of my data that
I copied to an external hard disk, so it is safe to blow that
one away too.
On you example system there are four partitions that
Figure G
I will be blowing away.

To begin blowing away partitions, you start by clicking

Drive options (advanced). When you do so, you'll see a
list of commands for managing partitions, as shown in
Figure H.

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When you click Drive options (advanced), you'll see
Figure H
a list of commands for managing partitions.

Now, you'll select each of the partitions, one by one, and

select the Delete command. When you do, you'll see a
confirmation prompt like the one shown
in Figure I. Just click OK to delete the partition.

As you delete each partition, you'll be prompted to

Figure I
confirm the operation.

Once you delete each of the existing partitions, you'll see

that all of the space will be combined together in one
chunk labeled Unallocated Space, as shown in Figure J.
While you could create a new partition and format it,
you don't have to. Windows 8 will automatically take
care of that in the next step. So just go ahead and click
Next.

All of the space will be combined together in one

Figure J
chunk labeled Unallocated Space.
Installing Windows

When you click Next, Setup creates the partition,

formats it, and then instantly moves into the Installing
Windows phase which begins with copying and getting
files ready for the installation, as shown in Figure K.
This process will take a while to progress though, so you
can sit back and relax a bit.

The Installing Windows stage begins with copying

Figure K
files from the DVD to the hard disk.

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When this phase of the process is complete, Windows
will alert you that it is going to restart in order to
continue, as shown in Figure L. If you are really
impatient and really quick, you can click the Restart now
button.

Windows will restart after the first part of the process is

Figure L
complete.

Upon restarting you'll see the black screen with the blue
Windows logo and see that
Setup is getting devices ready, as shown in Figure M. As
soon as that part of the process is complete, Windows
will alert you that it is going to restart again, as shown in
Figure N.

Windows Setup will get all installed devices ready to

Figure M
work with Windows 8.

Windows will restart again. Figure N

Configuring Windows

When the system restarts, you'll be prompted to choose a

color scheme for Windows
8 and a PC name, as shown in Figure O. I chose a light
blue color scheme for now. I
can change it later.

You can choose a color schema and name your

Figure O
computer.

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When the Settings screen appears, as shown in Figure P,
you can choose to
customize these settings or you can allow Windows to
use the express settings. If you are unsure, you can click
the Learn more link and get more details. I chose to use
the express settings. I can change any or all of these
setting later if I want.

You can customize the settings or just go the express

Figure P
route.
On the next screen, you'll choose how you want to sign
on to Windows 8, as shown
in Figure Q. While you can choose to sign in with a
local account, I would recommend that you use an
existing Microsoft (email) account, such as a
Hotmail.com or a Live.com account. If you don't have a
Microsoft account, you can sign up for one or you can
use any email address that you want and Windows 8 will
create an account for you.

It will be to your advantage to use an existing

Figure Q
Microsoft account or to create one.
The advantage of using an existing Microsoft
account or creating one is that you will be able
to instantly use the Windows Store, will be
able to easily sync settings between multiple
Windows 8 computers, and be able to easily take
advantage of other Windows 8 features. I already
have a Microsoft account, so I entered it here.
After filling the details of your account on the
next couple of screens, you'll eventually see a
screen that changes color as it alerts you the
Setup is getting your PC ready. The green version
of this screen is show in Figure R.
While this screen changes color often, it will
remain for a few minutes whileSetup works in Figure R
the background.

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 As you may know, Windows 8 comes with a
host of native apps for the Start screen interface
that replace and add to the group of applications
that used to come with previous versions of
Windows. The screen shown in Figure S
indicates that Setup is installing those apps.

As the last step in the installation, Windows 8

Figure S
installs its set of native apps.
Once the apps are installed, you'll see the Start
screen, as shown in Figure T, and can begin
using Windows 8.

The Start screen appears when the

Figure T
installation procedure is complete.

LO 3. Install operating system and drivers for peripherals/ devices (TLE_IACSS9-12ICCS-

IIa-j-30)
3.1 Install Operating System (OS) in accordance with established installation
procedures and to comply with end-user requirements
Activity 1. 1
Direction:
Complete the letters in the boxes to reveal the answer of an Operating Systems and its
developer.

Operating System Developer

D O D O L E

O K A
18
 Y B N

I D W - P M R S

M C _ O X P L

Windows 10
Activity 1. 2
Android
Direction: Identify what type of an Operating System installed in the two computing device
which listed below.
MacOS
Android
MacOS Chrome OS
Chrome OS

Linux Linux iOS Symbian OS

Symbian OS

Activity 1. 3
Direction:
Answer the question based on what you understand before installing an Operating System.
Rubric for Scoring:
Completeness (5 points) - Does your response directly answer each part of the
question(s)?
Knowledge (10 points) - Does your response clearly show you have read and
understand the lesson content by correctly defining key terms and summarizing
concepts?
Analysis (5 points) - Does your response provide analysis to the larger concepts of the
lesson?
Writing Skills (5 points) - Do you write clearly, in complete sentences, with minimal
errors in grammar and spelling?

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 What do you think the reasons why you need to perform a clean installation of an OS?
 _________________________________________________________________
_________________________________________________________________
_________________________________________________________________
 _________________________________________________________________
_________________________________________________________________
_________________________________________________________________
 _________________________________________________________________
_________________________________________________________________
Reflection 1
Complete the statement:
What I learned in this activity.
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
References:
1. Competency-Based Learning Module for Computer Systems Servicing NCII
2. Technical Education and Skill Development Authority Training Regulation for
Computer Systems Servicing NCII
3. Curriculum Guide for Information and Communication Technology – Computer
Systems Servicing NCII s. May 2016
4. Learning Resource Portal - lrmds.deped.gov.ph
5. itopick.wordpress.com

Answer Key
Activity 1
Operating System Developer

A N D R O I D G O O G L E

S Y M B I A N N O K I A

W I N D O W S - X P M I C R O S O F T
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M A C _ O S X A P P L E

Activity 2
Windows 10

Android
MacOS Chrome OS
MacOS
Linux
Chrome OS

Linux

Symbian OS
Android
iOS Symbian OS

Activity 3
Answers may vary
The reasons why you need to perform a clean installation of an OS are:
 When a computer is passed from one employee to another
 When the operating system is corrupted
 When a new replacement hard drive is installed in a computer

21
 INFORMATION AND COMMUNICATIONS TECHNOLOGY
(COMPUTER SYSTEMS SERVICING NCII)

Name of Learner: Grade Level:

Section: Date:

LEARNING ACTIVITY SHEET 2

INSTALL AND CONFIGURE PERIPHERALS/ DEVICES IN ACCORDANCE WITH
MANUFACTURER’S INSTRUCTIONS AND/ OR OS INSTALLATION PROCEDURES
Background Information for Learners
Peripheral/ The peripheral devices are those devices which are connected to the
Devices computer and it helps the computer function. These devices contain
both the input devices, which are used to give command to the
computer and the output devices, which help computer showing the
result to the user. The computer works with many peripheral devices
so it's important to know that how much these devices can be installed
in the computer and how can a persona configure them.
Device Drivers A device driver (commonly referred to as a driver) is a computer
program that operates or controls a particular type of device that
is attached to a computer.[1] A driver provides a software
interface to hardware devices, enabling operating systems and
other computer programs to access hardware functions without
needing to know precise details of the hardware being used.
A driver typically communicates with the device through
the computer bus or communications subsystem to which the
hardware connects. When a calling program invokes a routine in the
driver, the driver issues commands to the device. Once the device
sends data back to the driver, the driver may invoke routines in the
original calling program. Drivers are hardware-dependent and
operating-system-specific. They usually provide the interrupt handling
required for any necessary asynchronous time-dependent hardware
interface.

22
Because of the diversity of modern hardware and operating systems, drivers operate
in many different environments.

23
  printers
 video adapters
 Network cards
 Sound cards
Drivers may interface with:  Local buses of various sorts—in particular, for bus
mastering on modern systems
 Low-bandwidth I/O buses of various sorts (for
pointing devices such as mice, keyboards, USB,
etc.)
Computer storage devices  Implementing support for different file systems
such as hard disk, CD-  Image scanners
ROM, and floppy disk  Digital cameras
buses (ATA, SATA, SCSI)
Common levels of For hardware:
abstraction for device drivers  Interfacing directly
include:  Writing to or reading from a device control
register
 Using some higher-level interface (e.g. Video
BIOS)
 Using another lower-level device driver (e.g. file
system drivers using disk drivers)
 Simulating work with hardware, while doing
something entirely different
 For software:
 Allowing the operating system direct access to
hardware resources
 Implementing only primitives
 Implementing an interface for non-driver
software (e.g., TWAIN)
 Implementing a language, sometimes quite high-
level (e.g., PostScript)
So, choosing and installing the correct device drivers for given hardware is often a key
component of computer system configuration
To install a Plug and Play device
1. Plug the new device into the computer.
2. In the Found New Hardware dialog box choose one of the following:
 Locate and install driver software. Selecting this option begins the installation
process. Review the details in "Additional considerations" in this topic.
 Ask me again later. The device is not installed and no configuration change is made to
your computer. If the device is still plugged in the next time you log on to the
computer, then this dialog box appears again.
 Don't show this message again for this device. Selecting this option configures the
Plug and Play service to not install the driver for this device, and does not make the
device functional. To complete the installation of the device driver, you must detach

24
 the device and reattach it.
To install a non-Plug and Play device
1. Open Device Manager.
2. Right-click the top node in the details pane.
3. Click Add legacy hardware.
4. In the Add Hardware Wizard, click Next, and then follow the instructions on your
screen.
How to Know If My Hardware's Driver Is Installed?

 Click on Start

 Right click on My
Computer

 Manage

 Device Manager.

To view information about a device To update or change the driver used for a
driver device
1. Open Device Manager. 1. Open Device Manager.
2. Find and right-click the specific device 2. Double-click the type of device you
you want, and then click Properties. want to update or change.
3. On the Driver tab, information about 3. Right-click the device you want, and
the currently installed driver is displayed. then click Update Driver.
4. Click the Details button. 4. Follow the instructions in the Update
The Driver File Details page appears with Driver Software wizard.
a list of the individual files that make up
the driver.
How Can I Install These Drivers?
There are two options for this job. Manual or Automatic. In manual installation, you
will have to go to the manufacturer’s official site and look for your device model whereas
in automatic, you just have to click some buttons and the software will do the job.
Windows have its built-in feature to update the software automatically thru Windows
Update, but sometimes it doesn't do the job well. Let's try to update my Ethernet
Controller thru Windows Update and see if it can get the job well done.

25
 Right Click on the device and
choose Update Driver Software

Choose Search automatically for

updated driver software.

Windows is now searching the

device driver software.

Windows was unable to install the device driver software.

Not because Windows was unable to do the job means that you'll have to go for a
manual installation. This time, we will use an open source automatic driver software
installer called Driver Pack Solution.

Right click on the

DriverPackSolution.exe and Run
as Administrator.

26
 The program automatically
detects missing hardware and will
tell if it is in the database. Click
the Install button

It automatically creates restore

point so you can rollback
changes.

Device drivers to be installed will

be shown. Choose the drivers you
want to install and click Start
Installation.

Once started, you'll just have to

wait for 5 to 10 minutes
depending on how many drivers
are to be installed.

27
 Now it’s done. All drivers are
installed. It is advised to restart
your computer for the drivers to
take effect.

Go back to Device Manager and

check if the drivers are installed.
In my case, the two devices are
now installed.

So that's how you install device drivers. Although these automatic drivers’ installers are
supporting most of the drivers, sometimes you might have a device which is not yet in
the database, so you have to wait for the Driver pack Solution software update or you can
manually install the driver:)
LO 3. Install operating system and drivers for peripherals/ devices (TLE_IACSS9-12ICCS-
IIa-j-30)
3.2 Install peripherals/ devices in accordance with manufacturer’s instructions and/ or
OS installation procedures.
3.3 Configure peripherals/ devices in accordance with manufacturer’s instructions
and/ or OS installation procedures
References:
1. Competency-Based Learning Module for Computer Systems Servicing NCII
2. Technical Education and Skill Development Authority Training Regulation for
Computer Systems Servicing NCII
3. Curriculum Guide for Information and Communication Technology – Computer
Systems Servicing NCII s. May 2016
4. Learning Resource Portal - lrmds.deped.gov.ph
5. itopick.wordpress.com
6. How to install and configure computer peripheral devices
https://www.examcollection.com/certification-training/a-plus-install-configure-
computer-peripheral-devices.html

28
Activity 2. 1
Direction: Find the words which do you think a peripheral/device that can be Plug/non-Plug
and Play.

E F S G H W T Z X W E B C A M W M N M S
D S A B D N J G T V H G A K J F S G O A
V F U I V R T E G U D L S R M Q P U B G
H G A O X V S M N T S A E F B Q N N T I
K S C S M D C S N L D N D H S D E P O T
Y O P D A A V A G P N J O Y C T I C K T
T C A E S X B F M A T B I A A M N U B A
L K H V A D N B C A L V R G T L M G N R
P E Z I T K M R O U N D T R A C K A A I
I T F C H D E C R S G C R A B A E S E U
H U B E E N M R A M B J E N T I Y V U S
Q R V G N S B E S O P A T A M B B N I J
W I R A L E S S V N H L N E T V O M O M
A T C J A L B N B I D S I N S T A L L N
E S A B L E O N E T W O R K A D R U T D
G H J W C Z B N A E G Y P L A Y D O O T

Activity 2. 2
Complete the statement on how to install Plug/nonPlug and Play devices.

Right-click hardware Add Device

To install a non-Plug and Play device

1. Open _____________ Manager.
2. _____________ the top node in the details pane.
3. Click Add legacy _____________.
4. In the _________ Hardware Wizard, click Next, and then follow the instructions
on your screen.

29
 Plug and Play computer Plug
Locate New plugged

To install a Plug and Play device

1. ________ the new device into the _________________.

2. In the Found __________ Hardware dialog box choose one of the following:

3. ____________and install driver software. Selecting this option begins the installation
process. Review the details in "Additional considerations" in this topic.

4. Ask me again later. The device is not installed and no configuration change is made
to your computer. If the device is still ___________ in the next time you log on to the
computer, then this dialog box appears again.
5. Don't show this message again for this device. Selecting this option configures the
___________ service to not install the driver for this device, and does not make the
device functional. To complete the installation of the device driver, you must detach
the device and reattach it.
Activity 2. 3
Direction: Arrange the steps on how to view information about a device driver.

______ 1. On the Driver tab, information about the currently installed driver is displayed.

______ 2. Find and right-click the specific device you want, and then click Properties.

______ 3. Open Device Manager.

______ 4. Click the Details button. The Driver File Details page appears with a list of the
individual files that make up the driver.
Activity 2. 4
What are the Steps on how to know if your hardware's driver is installed?

1._________________________

2._________________________

3._________________________

4._________________________

30
Reflection
Complete the statement:
What I learned in this activity.
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

References:
1. Competency-Based Learning Module for Computer Systems Servicing NCII
2. Technical Education and Skill Development Authority Training Regulation for
Computer Systems Servicing NCII
3. Curriculum Guide for Information and Communication Technology – Computer
Systems Servicing NCII s. 2016
4. Learning Resource Portal - lrmds.deped.gov.ph
5. itopick.wordpress.com
6. How to Update Your Device Drivers for Windows https://www.avast.com/c-how-
to-update-windows-drivers#topic-1
7. Install Office updates https://support.microsoft.com/en-us/office/install-office-
updates-2ab296f3-7f03-43a2-8e50-46de917611c5?ui=en-us&rs=en-us&ad=us

31
Answer Key
Activity 1
E F S G H W T Z X W E B C A M W M N M S
D S A B D N J G T V H G A K J F S G O A
V F U I V R T E G U D L S R M Q P U B G
H G A O X V S M N T S A E F B Q N N T I
K S C S M D C S N L D N D H S D E P O T
Y O P D A A V A G P N J O Y C T I C K T
T C A E S X B F M A T B I A A M N U B A
L K H V A D N B C A L V R G T L M G N R
P E Z I T K M R O U N D T R A C K A A I
I T F C H D E C R S G C R A B A E S E U
H U B E E N M R A M B J E N T I Y V U S
Q R V G N S B E S O P A T A M B B N I J
W I R A L E S S V N H L N E T V O M O M
A T C J A L B N B I D S I N S T A L L N
E S A B L E O N E T W O R K A D R U T D
G H J W C Z B N A E G Y P L A Y D O O T

Activity 2
To install a Plug and Play device
1. Plug the new device into the computer.
2. In the Found New Hardware dialog box choose one of the following:
3. Locate and install driver software. Selecting this option begins the installation
process. Review the details in "Additional considerations" in this topic.
4. Ask me again later. The device is not installed and no configuration change is made to
your computer. If the device is still plugged in the next time you log on to the
computer, then this dialog box appears again.
5. Don't show this message again for this device. Selecting this option configures the
Plug and Play service to not install the driver for this device, and does not make the
device functional. To complete the installation of the device driver, you must detach
the device and reattach it.

32
Activity 3
1. 3
2. 2
3. 1
4. 4
Activity 4
How to Know If My Hardware's Driver Is Installed?
1. Click on Start
2. Right click on My Computer
3. Manage
4. Device Manager.

33
INFORMATION AND COMMUNICATIONS TECHNOLOGY (COMPUTER
SYSTEMS SERVICING)
Name of Learner: Grade Level:

Section: Date:

LEARNING ACTIVITY SHEET 3

ACCESS AND INSTALL OS AND DRIVERS UPDATES/ PATCHES IN ACCORDANCE
WITH MANUFACTURER’S RECOMMENDATIONS AND REQUIREMENTS
Background Information for Learners
Updating Your Drivers and Operating System
Out-of-date drivers and operating systems can cause Check our supported video cards
a variety of issues, and are one of the first things to articles for our driver
check when a game is having problems. The recommendations:
instructions below will help you check and update
your drivers.
 Wor ld of Warcraft
Even new computers can have out-of-date drivers  Hearthstone
and operating systems because updates are released  StarCraft II
routinely.
 Diablo III
Some games and programs might run fine on a  Heroes of the Storm
system with old drivers, but outdated drivers can
still create technical issues with specific games or
programs.
Refer to the steps below to update drivers and software for your operating system.

1. Press Windows + R.
2. Type DxDiag and click OK.

3. After the DirectX Diagnostic Tool loads, click the Display tab.
Video Card
Drivers 4. The video card's name and manufacturer are listed in the Device
section. The current driver version is listed in the Driver section.
5. Visit the driver manufacturer's website to obtain the most up-to-date
driver.
Contact the driver manufacturer for assistance with updating the
driver. If the computer is under warranty, contact the computer
manufacturer.

1. Press Windows + R.
2. Type DxDiag and click OK.
Sound Card
3. After the DirectX Diagnostic Tool loads, click the Sound tab.

34
Drivers

4. The current driver version is listed in the Driver section.

5. Visit the driver manufacturer's website to obtain the most up-to-date

driver.
Contact the driver manufacturer for assistance with updating the
driver. If the computer is under warranty, contact the computer
manufacturer.

1. Click Start (Windows Key + Q in Windows 8).

2. Click Control Panel. If there is an option to Switch to Classic View,

do so.
Network 3. Click System.
Card Drivers
4. Click the Hardware tab, then click Device Manager.
5. Expand the Network Adapters category. Make note of the network
card name and model listed.
6. Double-click the network card listed.
7. Click the Driver tab and make note of the driver date and
version.
Visit the driver manufacturer's website to obtain the most up-to-date
driver. Contact the driver manufacturer for assistance with updating the
driver. If the computer is under warranty, contact the computer
manufacturer.

1. Press Windows + R.
Direct X 2. Type in DxDiag and click OK.
3. In the System Information section, look for the DirectX Version that
corresponds to your operating system.
OPERATING SYSTEM VERSION
Windows XP DirectX 9.0c

Windows Vista DirectX 10.1

Windows 7 DirectX 11

Windows 8 DirectX 11

Windows 10 DirectX 12

35
Motherboard Chipset Updates
Experienced users can download and install the latest motherboard chipset drivers to help
resolve rare issues caused by outdated motherboard chipset drivers. Although it is out of
the Scope of Technical Support for Blizzard to assist, you can search on your own for a
program that will tell you what type of motherboard you have, then visit the manufacturer’s
website for the update
Windows OS Run Windows Update. The Windows Update link works best with
Updates Internet Explorer.
Note: The newest service packs may not automatically install when you
run Windows Update. You must manually choose to install new service
packs in Windows Update. After the updates have been installed, check
if there are additional Windows Updates available.
What is There's an easy, free way to help keep your PC safer and running
Windows smoothly. It's called Windows Update. All you have to do is turn it on,
Update? and you'll get the latest security and other important updates from
Microsoft automatically.
Setting up Windows Update is simple. If you've already got automatic
updating turned on, Windows Update in Control Panel will open and
show your update status. If it's not yet turned on, you'll be guided
through the steps to do so. After that, all the latest security and
performance improvements will be installed on your PC quickly and
reliably.
When you turn on automatic updating, most updates will download and
install without you having to lift a finger. But sometimes Windows
Update will need your input during an installation. In this case, you'll
It's (mostly) see an alert in the notification area at the far right of the taskbar—be
automatic sure to click it. If you don't respond to a Windows Update alert, your PC
might end up missing an important download.
We recommend that you use automatic updating—but if you choose not
to, be sure to check for updates at least once a week.
Why do I have outdated Just as with any piece of software, drivers become outdated
drivers on my Windows over time. Their makers release newer versions that fix bugs or
computer? add new features.
There are multiple reasons for outdated drivers on your PC. Among them:
Windows itself doesn’t Hardware makers have to go through a rigorous acceptance
provide updates to all process before Microsoft includes the driver in Windows
drivers.  Update. As a result, it could take months for a driver to arrive
on your device -- and by the time it does, the manufacturer has
released newer versions. 

Your PC or component with no updater is in place. For example, my Surface Book that
came with old drivers includes a graphics chip dating from 2017 runs on drivers from

36
 mid-2017. The version number is 23.20.16.4842, when in fact
the latest drivers (as of February 2019) have the version
number 26.20.100.6566.
When should I update a driver?
Because drivers run crucial parts of a computer, any failure makes the system unstable. As a
result, drivers often are the culprit for when lots of things go wrong. Check for new drivers
if:
You experience problems Among them might be stuttering audio or no sound, Wi-Fi
you can’t explain and connection issues, games not running or running
otherwise. extremely slowly, and random system crashes.
Devices won’t work at all. For example, when your USB ports don’t work, you need to
update your USB drivers. 

When you see an This means that Windows knows something is wrong. To
exclamation mark in your look in Windows 7 and 10: Hold the WIN-KEY + R, type
Device Manager in devmgmt.msc, hit Enter to open Device Manager, and
look for entries with an exclamation mark like this one

This shows that there’s something wrong with the device.

You should probably update it or install the proper drivers.
Checking for and installing Windows updates can support your Windows installation in
Windows updates, like many ways. Windows updates can solve specific problems
service packs and other with Windows, provide protection from malicious attacks, or
patches and major updates, even add new features to the operating system.
is a necessary part of
running any Windows
operating system.

How to Check for Windows updates are most easily installed using the Windows
and Install Windows Update service. While you could certainly download updates
Updates manually from Microsoft's servers, updating via Windows Update
is considerably easier to do.
The Windows Update service has changed over the years as Microsoft released new
versions of Windows. While Windows updates used to be installed by visiting the Windows
Update website, newer versions of Windows include a special built-in Windows Update
feature with more options.

37
Below is the best way to check for, and install, Windows updates based on your version of
Windows. You'll need to know which version of Windows you have to make sure you're
following the correct steps for your computer.
Check for and In Windows 10, Windows Update is found within Settings.To get
Install Updates in there, select the Start menu, followed by the gear/settings icon to
Windows 10 the left. In there, choose Update & Security and then Windows
Update on the left.Check for new Windows 10 updates by
choosing Check for updates.
In Windows 10, downloading and installing updates is
automatic and will happen immediately after checking or, with
some updates, at a time when you're not using your computer.

Check for and In Windows 8, Windows 7, and Windows Vista, the best way to
Install Updates in access Windows Update is via the Control Panel.
Windows 8, 7, and
Vista In these versions of Windows, Windows Update is included as
an applet in Control Panel, complete with configuration options,
update history, and lots more.
Just open Control Panel and then choose Windows Update.
Select Check for updates to check for new, uninstalled
updates. Installation sometimes happens automatically or it might
need to be done by you via the Install updates button, depending
on what version of Windows you're using and how you have
Windows Update configured.

38
LO 3. Install operating system and drivers for peripherals/ devices (TLE_IACSS9-12ICCS-
IIa-j-30)
3.4 Access OS and drivers updates/ patches in accordance with manufacturer’s
recommendations and requirements
3.5 Install OS and drivers updates/ patches in accordance with manufacturer’s
recommendations and requirements
3.6 Check the quality of the work undertaken in accordance with established
procedures

Activity 3. 1
Direction:
Complete the statement on how to update video card driver for your computer system.
Answers are provided inside the box below.

Display website video Windows + R Driver manufacturer DxDiag

Steps:

1. Press __________________________.

2. Type ___________________ and click OK.

3. After the DirectX Diagnostic Tool loads, click the ______________ tab.

4. The __________ card's name and manufacturer are listed in the Device section.

5. The current driver version is listed in the ____________ section.

6. Visit the driver manufacturer's ___________ to obtain the most up-to-date driver.

7. Contact the driver ______________ for assistance with updating the driver. If the
computer is under warranty, contact the computer manufacturer.
Activity 3. 2
Direction: Answer the following question based on how you understand in updating
pheriperal/device driver.
Completeness (5 points) - Does your response directly answer each part of the
question(s)?
Knowledge (10 points) - Does your response clearly show you have read and
understand the lesson content by correctly defining key terms and summarizing
concepts?
Analysis (5 points) - Does your response provide analysis to the larger concepts of the
lesson?

39
 Writing Skills (5 points) - Do you write clearly, in complete sentences, with minimal
errors in grammar and spelling?
1. When should you update a your pheriperal/device driver?

a. _____________________________________________

b. _____________________________________________

c. _____________________________________________

2. What do you think the reasons for outdated drivers on your PC.

a. _____________________________________________

b. _____________________________________________

Activity 3. 3
Direction: security
Rearrange the letters to reveal the answer on checking for and install Updates in Windows 10.

In Windows 10, Windows Update is found E T T S I G N S within 

To get there, select the Start menu, followed by the gear/settings icon to the left.

In there, choose update & Y E C U R I T S

and then  Windows U E D A P T

Check for new Windows 10 updates by choosing  C E K H C

for updates.

Reflection 3
Complete the statement:
What I learned in this activity.
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

40
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

References:
1. Competency-Based Learning Module for Computer Systems Servicing NCII
2. Technical Education and Skill Development Authority Training Regulation for
Computer Systems Servicing NCII
3. Curriculum Guide for Information and Communication Technology – Computer
Systems Servicing NCII s. 2016
4. itopick.wordpress.com
5. How to Check for and Install Windows Updates https://www.lifewire.com/how-
to-check-for-install-windows-updates-2624596
Answer key
Activity 3. 1
The steps on how to update drivers and software for your operating system.
1. Press Windows + R.
2. Type DxDiag and click OK.
3. After the DirectX Diagnostic Tool loads, click the Display tab.
4. The video card's name and manufacturer are listed in the Device section. The current driver
version is listed in the Driver section.
5. Visit the driver manufacturer's website to obtain the most up-to-date driver.
Contact the driver manufacturer for assistance with updating the driver. If the computer is
under warranty, contact the computer manufacturer.

Activity 3. 2
Answers may vary
When should I update a driver?
Check for new drivers if:
a. You experience problems you can’t explain otherwise.
b. Devices won’t work at all.
c. When you see an exclamation mark in your Device Manager.

Why do I have outdated drivers on my Windows computer?

There are multiple reasons for outdated drivers on PC. Among them:
a. Windows itself doesn’t provide updates to all drivers. 
b. Your PC or component came with old drivers, 

41
Activity 3. 3
In Windows 10, Windows Update is found within Settings.
To get there, select the Start menu, followed by the gear/settings icon to the left.
In there, choose Update & Security and then Windows Update on the left.
Check for new Windows 10 updates by choosing Check for updates.

42
INFORMATION AND COMMUNICATIONS TECHNOLOGY (COMPUTER
SYSTEMS SERVICING)
Name of Learner: Grade Level:

Section: Date:

LEARNING ACTIVITY SHEET 4

INSTALL APPLICATION SOFTWARE BASED ON SOFTWARE
INSTALLATION GUIDES, END-USER REQUIREMENTS AND SOFTWARE
LICENSE AGREEMENT
Background Information for Learners
Application software

An application software (app or application for short) is a computer program designed

to perform a group of coordinated functions, tasks, or activities for the benefit of the user.
Examples of an application include a word processor, a spreadsheet, an accounting
application, a web browser, a media player, an aeronautical flight simulator, a console
game or a photo editor. The collective noun application software refers to all
applications collectively. This contrasts with system software, which is mainly involved
with running the computer.
Applications may be bundled with the computer and its system software or published
separately, and may be coded as proprietary, open-source or

OFFICE SUITE

An office suite is a collection of bundled The earliest office suite for personal computers
productivity software (a software suite) was Starburst in the early 1980s, comprising the
intended to be used by knowledge word processor WordStar, together with
workers. The components are companion apps CellStar (spreadsheet) and
generally distributed together, have a Data Star (database). Various other suites arose
consistent user interface and usually can in the 1980s, and over the course of the 1990s
interact with each other, sometimes in Microsoft Office came to dominate the market,
ways that the operating system would a position it retains as of 2015.
not normally allow.
Typical office suite components
Existing office suites contain wide range of various components. Most typically, the base
components include:

43
Word processor is an electronic device or computer software application, that
performs the task of composition, editing, formatting, printing of
documents.
Spreadsheet is an interactive computer application for organization, analysis
and storage of data in tabular form.
Presentation program is a slide show presentation program
Other components of • Database software
office suites include: • Graphics suite (raster graphics editor, vector graphics editor,
image viewer)
• Desktop publishing software
• Formula editor
• Diagramming software
• Email client
• Communication software
• Personal information manager
• Notetaking software
• Groupware
• Project management software
• Web log analysis software
Install Microsoft Office Application
Office is one of the most popular productivity programs around. If you have your
product key, you don't even need a disc to start installing Office. All you need is an
internet connection. If you don't have a product key, you can purchase one from the
Office online store.
Microsoft Office 2010 includes essential productivity apps such as Word, Excel,
PowerPoint, and more. It is available in both Home and Student as well as Professional
packages. The products included in these packages differ, but the installation process is
the same. Follow this guide to get Office running on your computer with minimal fuss.

Steps
1. Uninstall any old versions of Office.
Keeping any older versions of Office
installed can cause errors and problems
with your files. To remove old
installations. Open the Control Panel
and select Programs and Features
(Windows Vista, 7, 8), or Add/Remove
Programs (Windows XP). Wait for the
list to load and then select your old
Office installation.
Click the Uninstall/Remove button and
wait for the uninstallation process to
finish before installing Office 2010.

2. Insert your Office 2010 DVD.

44
Alternatively, open the downloaded
Setup file that you received when you
purchased Office 2010 online. Either
method will follow the same steps.

3. Enter the Product Key.

This is the 25-character key found on
the packaging that your Office 2010
came in. If you purchased online, the
key will be displayed in the order
confirmation window.

4. Accept the License Terms.

In order to proceed with the installation,
you need to check the box indicating that
you have read and agree to Microsoft’s
terms of use.

5. Choose your installation.

45
 Clicking Install Now will install all of
the Office products included in the
version that you purchased. Office will
be installed to your default
hard drive (the same that Windows is
installed on). Choose Customize to
specify which products you want to
install. For example, if you never use
Excel and just need Word, use
Customize to disable the Excel
installation. You can also use the
Customize option to install Office to a
different location on your computer.
6. Wait for installation to complete.
Once you have chosen your installation
options, Office will be automatically
installed. The amount of time this takes
will vary depending on the version you
are installing and the speed of your
computer. Once Office is finished
installing, you can access each of the
individual Office programs from the
Start menu.

LO 4. Install application Software. (TLE_IACSS9-12ICCS-IIIa-e-31)

4.1 Install Application Software based on software installation guides, end-user
requirements and software license agreement

46
Activity 4. 1
Direction:
In your own words define the following terms:
Completeness (5 points) - Does your response directly answer each part of the question(s)?
Knowledge (10 points) - Does your response clearly show you have read and understand the
lesson content by correctly defining key terms and summarizing concepts?
Analysis (5 points) - Does your response provide analysis to the larger concepts of the
lesson?
Writing Skills (5 points) - Do you write clearly, in complete sentences, with minimal errors
in grammar and spelling?

Word processor - ____________________________________________________________

___________________________________________________________________________

Spreadsheet - ________________________________________________________________

___________________________________________________________________________

Presentation program - _________________________________________________________

____________________________________________________________________________
Activity 4. 2
Direction:
Give an example of application software you had already used? Briefly discuss the
importance on your studying.
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

Activity 4. 3
Direction: Write the steps in Installing Microsoft Office Application.

Wait for installation to complete. Choose your installation.

Accept the License Terms. Enter the Product Key.
Insert your Office 2010 DVD. Uninstall any old versions of Office.
1.

47
2.
3.
4.
5.
6.
Reflection 4
Complete the statement:
What I learned in this activity.
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

References:
1. Competency-Based Learning Module for Computer Systems Servicing NCII
2. Technical Education and Skill Development Authority Training Regulation for
Computer Systems Servicing NCII
3. Curriculum Guide for Information and Communication Technology – Computer
Systems Servicing NCII s. 2016
4. Learning Resource Portal - lrmds.deped.gov.ph

48
Answer Key
Answers may vary
Activity 4. 1
Word processor - is an electronic device or computer software application, that performs
the task of composition, editing, formatting, printing of documents.
Spreadsheet - is an interactive computer application for organization, analysis and storage
of data in tabular form.
Presentation program - is a slide show presentation program
Activity 4. 2
Answers may vary
Activity 4. 3
Install Microsoft Office Application
1. Uninstall any old versions of Office.
2. Insert your Office 2010 DVD.
3. Enter the Product Key.
4. Accept the License Terms.
5. Choose your installation.
6. Wait for installation to complete.

49
INFORMATION AND COMMUNICATIONS TECHNOLOGY (COMPUTER
SYSTEMS SERVICING)
Name of Learner: Grade Level:

Section: Date:

LEARNING ACTIVITY SHEET 5

CARRY OUT VARIATION TO APPLICATION SOFTWARE IN ACCORDANCE TO
CUSTOMER/ CLIENT REQUIREMENTS
Background Information for Learners
IMPORTANCE OF APPLICATION SOFTWARE
“Application software” or “software applications” (or apps) help the end users perform single
or multiple tasks. Application software finds its presence in enterprise as well as non-
enterprise applications. Enterprise “application software” includes enterprise resource
planning (or ERP), supply chain management, embedded software, and customer relationship
management.

Types of application software

Application Software Examples

Type
Word processing software MS Word, WordPad and Notepad
Database software Oracle, MS Access etc
Spreadsheet software Apple Numbers, Microsoft Excel
Multimedia software Real Player, Media Player
Presentation Software Microsoft Power Point, Keynotes
Enterprise Software Customer relationship management system
Information Worker Documentation tools, resource management tools
Software
Educational Software Dictionaries: Encarta, BritannicaMathematical:
MATLABOthers: Google Earth, NASA World Wind
Simulation Software Flight and scientific simulators
Content Access Software Accessing content through media players, web browsers

Application Suites OpenOffice, Microsoft Office

50
Software for Engineering IDE or Integrated Development Environments
and Product Development
Non-enterprise application software
Entertainment  game applications for media, CD, and DVD—like Solitaire and
Rhapsody
Graphics  applications for image organizing, editing, and sharing—like HP
(HPQ), Photosmart Essentials, Adobe Illustrator (ADB)
Security  applications to detect firewalls and antivirus protection—like Norton
Mobile apps  application software meant for a mobile device, smartphone, or tablet

INSTALL OPENOFFICE ON MICROSOFT WINDOWS

1. The installation file for Windows from OpenOffice.org is a self-extracting EXE
file. Download the file. Your browser will save the file to your hard drive.
2. Locate the downloaded file on your hard drive and double-click the file to start the
installation.
3. You will be asked for a temporary folder to extract the files that are needed for
installation. By default, this is a new folder on your desktop. You can enter any
other drive and folder.
4. You will be asked for a temporary folder to extract the files that are needed for
installation. By default, this is a new folder on your desktop. You can enter any
other drive and folder.
5. Next, the files will be extracted to the folder and the Setup.exe program inside that
folder is started automatically. Double-click the file named Setup.exe if it does not
start automatically.
6. A guided installation dialog will begin and will step you through the installation
process.
If you want to install to another drive and folder than the default 'C:\Program files',
choose the User Defined setup and change the path.
For Odoo 4.x, the next folder will be created:
'C:\Program Files (x86) \OpenOffice 4'
For Odoo 3.x, the next folder will be created:
'C:\Program files\OpenOffice.org 3'
7. After installation finished, you should not delete the folder with the extracted files,
because these files will be required for a repair via Windows system manager.

51
INSTALL PDF READER
Adobe Acrobat was the first software to support Adobe Systems' Portable
Document Format(PDF). It is a family of software, some commercial and some free of
charge. The Acrobat Reader program (now just called Adobe Reader) is available as a no-
charge download from Adobe's web site, and allows the viewing and printing of PDF
files. It is a major component of the Adobe Engagement Platform, and is widely
used as a standard format to display text with a clean visual appeal.

STEPS:
1. Download Adobe Acrobat Reader. Download the https://get.adobe.com/uk/reader/
Software by clicking on the Download Button.
2. Go to the directory, where your downloaded
Installation file has been kept, usually Desktop.
3. Double-Click the Installation File.
4. Let the Setup File install Adobe Acrobat Reader
on your computer.
5. Restart your computer.

INSTALL DivX CODEC

DivX is a type of video codec based on the MPEG-4 format of digital video. The DivX
codec makes it possible to maintain relatively high levels of video quality while
minimizing a video file's size. Read on below the jump for instructions on downloading
and installing this codec.
STEPS:
1. Look for the codec. From the official page of DivX, click in the superior menu in the
marked Link as “Download DivX”. Look for Free Download.
2. Download the .exe file. Select the "Save" button, and choose where you want to save
it.
3. Execute the file. Choose the language of installation.
4. Install the codec.
Click “Next” on the first screen.
Accept the license and select “Next”.
Choose those components to install (you may just use the DivX Codec).
Click next and finish the installation.
INSTALL ANTI-VIRUS PROGRAM
Antivirus or anti-virus software (often abbreviated as AV), sometimes known as anti-

52
 malware software, is computer software used to prevent, detect and remove malicious
software.

STEPS:
1. Uninstall any antivirus programs. You should only run one antivirus
program on your computer at a time to avoid conflicts and errors. Many
antiviruses most likely will not even install if it detects another antivirus program
running.
2. Download Free antivirus software. You can search the file from any search
engine. You will be directed to Download.com, where you can start your file
download.
3. Run the install file. The install will begin, and the necessary files will be
downloaded. Select your language and click Next >.
4. Read and accept the license agreement. You must accept it to continue, so it
recommended that you read the details.
5. Select the Free license. After checking to make sure that no conflicting programs
are installed, antivirus will ask what type of installation you would like.
6. Selecting Express. Install will install antivirus toolbars and custom search sites
into your browser. Disable these if you wish by choosing a Custom Installation
and unchecking the boxes.
Click Next >.
If you chose Custom Installation, you can choose what components to install in the
next screen. You can turn on or off extra features.
7. Wait for antivirus to install. Once your installation is configured, the files will
be downloaded and installed automatically. This may take several minutes
depending on your computer speed and network connection.
8. Restart your computer to complete the installation.

LO 4. Install application Software. (TLE_IACSS9-12ICCS-IIIa-e-31)

4.2 Carry out variation to application software in accordance to customer/ client
requirements

53
Activity 5. 1
Direction: Choose the best answer. Write the correct letter of your answer before the number.
_________ 1. When you are using game applications for media, CD, and DVD, what type
of application are you using?
a. Mobile apps
b. Graphics
c. Security
d. Entertainment

__________ 2. If you are using an Adobe illustrator, Which application software use for
image organizing, editing, and sharing?
a. Security
b. Entertainment
c. Graphics
d. Mobile apps

__________ 3. You installed an Norton antivirus on your computer, which application

software to detect firewalls and antivirus protection?
a. Graphics
b. Security
c. Mobile apps
d. Entertainment

___________ 4. A facebook is a good example of what application software meant for a

mobile device, smartphone, or tablet?
a. Entertainment
b. Graphics
c. Mobile apps
d. Security

___________ 5. Dictionaries like Encarta, Britannica and others are example of what type of
an application software?
a. Educational Software
b. Simulation Software
c. Content Access Software
d. Application Suites

54
Activity 5. 2
Direction: Can you fill in the crossword using the word hints?
Types of application software.

Down Across
1. Customer relationship management system 2. Oracle, MS Access etc
3. Dictionaries: Encarta 4. Apple Numbers, Microsoft Excel
5. Real Player, Media Player

Activity 5.3
Direction: Arrange the steps in installing Adobe Acrobat Reader. Write the number from 1 to
5 before each number.
________ 1. Restart your computer.
________ 2. Go to the directory, where your downloaded Installation file has been kept,
usually Desktop.
________ 3. Let the Setup File install Adobe Acrobat Reader on your computer.
________ 4. Download Adobe Acrobat Reader. Download the Software by clicking on the
Download Button.
________ 5. Double-Click the Installation File.

55
Reflection 6
Complete the statement:
What I learned in this activity.
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
References:
1. Competency-Based Learning Module for Computer Systems Servicing NCII
2. Technical Education and Skill Development Authority Training Regulation for
Computer Systems Servicing NCII
3. Curriculum Guide for Information and Communication Technology – Computer
Systems Servicing NCII s. 2016
4. Learning Resource Portal - lrmds.deped.gov.ph
5. https://marketrealist.com/2014/07/why-application-software-important-software-
industry/
6. What is Application Software & Its Types https://www.educba.com/what-is-
application-software-its-types/

Answer Key
Activity 5. 1
1.d
2.c
3.b
4. a
5. a

Activity 5. 2.
1. Enterprise
2. Database
3. Educational
4. Spreadsheet
5. Multimedia

56
Activity 5. 3.
1. 5
2. 2
3. 4
4. 1
5. 3

57
INFORMATION AND COMMUNICATIONS TECHNOLOGY (COMPUTER
SYSTEMS SERVICING)
Name of Learner: Grade Level:

Section: Date:

LEARNING ACTIVITY SHEET 6

ACCESS AND INSTALL SOFTWARE UPDATES IN ACCORDANCE WITH
MANUFACTURER’S RECOMMENDATIONS AND REQUIREMENTS
Background Information for Learners
Software update Third-Party Apps
A software update, also known as a Keeping third-party apps up to
‘Patch’ or a ‘Service Pack’, is a piece of date is nearly as important as
software released by software vendors, mainly to keeping Windows itself updated.
address security vulnerabilities in their existing Unfortunately, how updates get
products. Software updates occasionally contain installed is up to the people
bug fixes and product enhancement. These making those apps. Fortunately,
updates are installed over the current there are some tools out there
installation and do not require uninstallation or that can help you make the
re- installation of the software in question. In process a bit easier.
simple words, when you need to update a
program, you don’t need to do anything other
than let the updater do its thing.
How to Keep Keeping Windows updated is important, but it doesn’t end there. You
Third-Party want to make sure your other apps are updated as well. Aside from
Apps Up to Date bug fixes and new features, updating your apps ensures that you fix
the inevitable security flaws that pop up in common third-party apps
like Adobe Flash, Java, and so on. The hassle with keeping third-
party apps updated is that different products require you to check for
and perform updates in different ways.
Third-Party Third-party software describes any software created by a third party
Software and did not come with your computer's operating system. This
Updates primarily includes any software you, yourself, have installed on your
machine. Because third-party software is created by different people,
the way you update it varies.
Some Apps Some third-party apps, like those provided by Apple, have built-in
Have a Built-In updaters that automatically check for new updates and notify you so
Updater that you can download and install them

58
Security software is especially important to
keep updated, and most have automatic
updaters for that reason. Still, it’s essential to
check up on them once in a while–like before
you run a manual scan–just to make sure. As
an example, Windows Defender gets regular
updates for virus definitions through Windows
Updates but still offers the ability to check for
updates manually when you open it up.
Some other third-party apps,
For Other Apps, You’ll Need a Third-Party unfortunately, offer no built-in updating
Tool features at all, requiring you to go to the
product web site to download updates or
new versions yourself. They may still
notify you, however.
While you can always go through each of your apps individually and check for updates,
that can be tedious and you likely won’t remember to update them all–at least not in a
timely fashion. To save yourself some time and help ensure that all your apps get
updated, you can use a utility like Patch My PC Updater or Ninite Updater, both of
which run a check against apps installed on your computer and let you know what
updates are available.
Ninite Updater is the simplest of the tools, but costs
$9.99 per year (less if you buy a family pack)–but it
does all the work for you, including downloading and
installing the updates. While it works very well, though,
it doesn’t support as many apps as we might want—only
the same 92 apps that you can install using the Ninite
installer. One nice feature is that the app runs in the
background if you want it to. When it detects that an app
is out of date, it pops up a notification letting you know,
and you can update the app with just a couple of clicks.

59
Of the free options out there, Patch MY PC
is the best. It’s not fully automatic like
Ninite Updater, but it is free and it does
support a lot of apps. It’s also a portable app,
so you don’t even have to install it, making
it ideal for including on a USB utility drive
so you can update the PCs of friends and
relatives. You just have to run it once in a
while, let it scan your apps, and then it will
tell you what needs updating. You can
download and install the updates from right
inside the Patch My PC window either all at
once or one at a time.

A software update may contain:

Security Vulnerability Fixes: More than 90% of  Bug Fixes and Product
software and operating system (OS) updates are to Enhancements: Though
patch security vulnerabilities in programs. A most software updates are
software program with a security hole in it can developed mainly to address
allow very bad things to happen to the computer. security holes in programs,
Exploiting security vulnerabilities in programs to you may come across
deliver malwares a common method employed software updates with bug
by cybercriminals. Back in April this year, we fixes and product
reported how a Trojan called Mal/Java Jar-B enhancements to improve
exploited a flaw in Java™ and left computers program’s performance.
running on Windows®, Mac OS®, and Linux®
vulnerable to serious attacks.
A ‘bug’ refers to unintended mistakes done by the programmer which causes the
program to give unexpected results and errors. Whenever new bugs are found and
reported, developers develop fixes and offer them as a part of the software update.
Software Update vs. Software Upgrade
The term ‘software update’ is often confused On the other hand, a “software upgrade”
with the term ‘software upgrade’. Though allow you to upgrade a program to its
both the terms sound similar, there is a huge next major version. For example, if you
difference. A "software update" updates your are moving from Windows Vista® to
existing version of the program to the current Windows 7, you are actually performing
version, but does not upgrade it to the next a software upgrade. While a software
major version. For example, when you install update usually comes free, there’s usually
Service Pack 1 on your Windows 7 computer, a cost for a software upgrade.
you are actually updating your Windows 7
computer with Windows 7 Service Pack 1
What are update versions?
To categorize the different states of computer
software as it's developed and released, each
update has a version number (e.g., version 1.0

60
 being the first version). When a software
program is updated, it changes the version of
the program to help identify the applied fixes.
Upgrade Office 2010 to 2013
Step 1: Download your copy of Office 2013 ISO file. Yes,
Office 2013 setup file comes in an ISO file and you need
to mount the ISO to run the setup. If you are on Windows
8, simply right-click on the file and click open with
Windows Explorer to mount it. And if you’re on Windows
7, install ISO image mounting software like Powers or
Virtual Clone Drive.
Step 2: Double-click on the Setup file and click Yes for
the UAC prompt.

Step 3: Accept the license agreement, click Continue

button.
Step 4: In the following screen, click Upgrade button to
automatically remove existing Office installation and
install the newest version of Office. You are done! Enjoy
your Microsoft Office 2013!

Wait until installation is in progress.

When you run Office 2013 for the first time, you will be
asked to activate the program. Follow the instructions
provided in our how to activate Office 2013 guide to
activate your copy of Office.

Please note the setup only removes earlier version of Office program and it doesn’t delete

61
your data and settings. But if the edition of Office you are installing doesn’t include some
of the program that were part of your earlier version of Office, those earlier programs
might not be removed automatically. You need to manually uninstall them.

Update Office and your computer with Microsoft Update

Turn on automatic updates in Windows 8 or 8.1
1. Open Control Panel by
pressing the Windows logo key + X
to see a list of commands and
options, and then click Control Panel
.

2. Choose System and Security.

3. Choose Windows Update.

4. Choose Change settings, and
choose or change the settings you
want and remember your computer
has to be on at the time you selected
to install new updates, including
checking the Give me updates for
other Microsoft products when I
update Windows box so you can get
Office updates.

Update your antivirus software

Antivirus software must be updated regularly to stay effective against new viruses.
Most antivirus software is designed to update automatically, but you can also update
your software manually.

Windows doesn't come with antivirus software, but it can often detect and monitor
antivirus software that was installed by you or your computer manufacturer. The status
of your antivirus software is typically displayed in Action Center.

1. Open Action Center by clicking the Start button , clicking Control Panel, and

62
 then, under System and Security, clicking Review your computer's status.

2. Click the arrow button next to Security to expand the section.

If Windows can detect your antivirus software, it will be listed under Virus protection.
3. Click Update now.
Note
The Update now option only appears if Windows detects that your antivirus
software is out of date. Not all antivirus software reports its status to Windows.
If your antivirus software isn't displayed in Action Center, go to the downloads section of
your antivirus software provider’s website. Find the update for your version of the
software and your operating system, and then install it. For more information, check the
Help for your antivirus software.
Most antivirus software updates are free, but some providers charge a small fee for the
updates. If you're using an older version of the software, you might also have to pay to
upgrade to a more recent version to continue to receive the updates.

LO 4. Install application Software. (TLE_IACSS9-12ICCS-IIIa-e-31)

1.3 Access software updates in accordance with manufacturer’s recommendations and
requirements
1.4 Install software updates in accordance with manufacturer’s recommendations and
requirements

Activity 6. 1
Direction: Write T if the statement is correct, otherwise write F if the statement is incorrect.
Write your answer before the number.
_________ 1. Do you think Software updates occasionally does NOT contain bug fixes and
product enhancement.

_________ 2. Keeping your third-party apps NOT updated is nearly as important as keeping
Windows itself updated.

_________ 3. LESS than 90% of software and operating system (OS) updates are to patch
security vulnerabilities in programs.

_________ 4. An UPDATE refers to unintended mistakes done by the programmer which

causes the program to give unexpected results and errors.

63
_________ 5. A software update, also known as a ‘Patch’ or a ‘Service Pack’, is a piece of
software released by HARDWARE vendors, mainly to address security vulnerabilities in
their existing products.

Activity 6. 2

Direction: Put a  whether it is a Software Update or it is a Software Upgrade.

Software Software
Upgrade Update

Windows 8.1  Windows 10

Nero Burning ROM Nero Burning ROM

18.0.00900  18.0.16000

Ubuntu 20.04 LTS  Ubuntu 20.10

Ccleaner ver. 5.66  Ccleaner ver. 5.67

Adobe Reader DC Adobe Reader DC

20.009.20063  20.009.20067

Office 2016  Office 365

Activity 6.3

Direction: How would you differentiate the term Software Update and Software Upgrade?
Completeness (5 points) - Does your response directly answer each part of the
question(s)?
Knowledge (10 points) - Does your response clearly show you have read and
understand the lesson content by correctly defining key terms and summarizing
concepts?
Analysis (5 points) - Does your response provide analysis to the larger concepts of the
lesson?
Writing Skills (5 points) - Do you write clearly, in complete sentences, with minimal
errors in grammar and spelling?

___________________________________________________________________________

___________________________________________________________________________

___________________________________________________________________________

___________________________________________________________________________

64
___________________________________________________________________________

___________________________________________________________________________

___________________________________________________________________________

___________________________________________________________________________

Reflection 6
Complete the statement:
What I learned in this activity.
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
References:
1. Competency-Based Learning Module for Computer Systems Servicing NCII
2. Technical Education and Skill Development Authority Training Regulation for
Computer Systems Servicing NCII
3. Curriculum Guide for Information and Communication Technology – Computer
Systems Servicing NCII s. 2016
4. Learning Resource Portal - lrmds.deped.gov.ph
5. Tools to Check Installed Software for Updates
https://www.raymond.cc/blog/automatically-check-for-latest-version-of-software-
installed-on-your-computer/
6. 5 reasons why general software updates and patches are important
https://us.norton.com/internetsecurity-how-to-the-importance-of-general-
software-updates-and-patches.html

65
7. How to Keep Your Windows PC and Apps Up to Date
https://www.howtogeek.com/howto/5529/how-to-keep-your-new-windows-7-
computer-updated-and-secure/
8. Upgrade/Updatehttps://www.computerhope.com/jargon/u/update.htm

66
Answer key
Activity 6. 1
1. F
2. F
3. F
4. F
5. F
Activity 6. 2

Software Software
Upgrade Update

Windows 8.1  Windows 10 


Nero Burning ROM
18.0.00900
Nero Burning ROM
18.0.16000 
Ubuntu 20.04 LTS  Ubuntu 20.10 

Ccleaner ver. 5.66 Ccleaner ver. 5.67 

Adobe Reader DC
20.009.20063
Adobe Reader DC
20.009.20067 
Office 2016  Office 365 
Activity 6.3
Answers may vary
Software upgrade refers to any major upgrade to the software that adds significant or
completely new changes to the program. An example of a software upgrade is upgrading your
version of Windows. For example, if you had Microsoft Windows XP and upgraded to
Windows 7, it would be considered a software upgrade.
Software update is new, improved, or fixed software, which replaces older versions of the
same software. For example, updating your operating system brings it up-to-date with the
latest drivers, system utilities, and security software. Updates are often provided by the
software publisher free of additional charge.

67
INFORMATION AND COMMUNICATIONS TECHNOLOGY (COMPUTER
SYSTEMS SERVICING)
Name of Learner: Grade Level:

Section: Date:

LEARNING ACTIVITY SHEET 7

TEST DEVICES/ SYSTEMS AND/OR INSTALLATION TO DETERMINE WHETHER IT
CONFORMS TO REQUIREMENTS

Background Information for Learners

TEST PROCEDURES
A test procedure is a set of steps to guide you through what needs to be done to thoroughly
test the installation. It is designed to help you work more effectively and to make sure you
test everything that needs testing.
Test procedures are created in-house and could include these steps:
Gathering test information. The first step is to run the tests required by
the procedure and find out what happens.
You should record all the results of your
tests in a log so that you know which pass
and which fail, thereby requiring further
action.
Validating the test information. The next step is to check the data you
gathered from the tests to make sure it is
correct. This is usually done by running the
tests again.
Responding to test information. This step is important because you need to
be able to recognize when a test shows
problems or is successful. For example, if
ping is used to test a network connection
then ‘Request timed out’ shows the test was
not successful
Checking specification. The final step is an important end to testing.
You need to check the specification for the
installation to make sure that it has been
met. For example, if a user requested an
upgrade to make their display run at 1920 x
1200, then the ICT professional should
check that the graphics card and screen can
do this.

68
EXTERNAL VISUAL INSPECTION
The external visual inspection consists of a quick inspection of the exterior of the
computer, the monitor, the keyboard, any peripherals, and cables. While performing the
visual inspection, make any necessary corrections.
To perform the external visual inspection, perform the following steps:
1. Turn off the computer, the monitor, and all peripherals.
2. Verify that all power cables are properly connected to the computer, the monitor and
peripherals, and their power sources.
3. Verify that the keyboard and mouse  For a PS/2-compatible mouse, the
interface cables are firmly attached to the keyboard and mouse interface cable
proper connectors on the back of the connectors are identical except for their
computer. labels.

 For a serial mouse, the mouse interface

cable must be firmly attached to one of
the serial port connectors, and its captive
screws must be secure enough to ensure a
firm connection
4. Verify that network cables (if present) are
properly attached.
5. Verify that any devices attached to the  Each of the serial and parallel port
serial and parallel port connectors are interface cables must be firmly attached
properly connected. to an appropriate connector on the back
of the computer as well as to the interface
connector on the device. The captive
screws that secure these connectors at
each end of the interface cable must be
secure enough to ensure a firm
connection
6. Verify that the video interface cable is
firmly attached to the video connector on
the back panel or to a video expansion card,
and also to the connector on the back of the
monitor. For proper connection of the video
monitor, see the documentation for the
monitor
7. Inspect all external monitor controls for
any obvious damage or improper settings.
For proper settings of the video monitor
controls, see the documentation for the
monitor.
8. Inspect the keyboard to ensure that no
keys are sticking. If one or more keys are

69
sticking, it may be necessary to replace the
keyboard.
9. Inspect the exterior of the computer,
including all controls and indicators, and all
user-accessible data storage devices for any
signs of physical damage.
Does the inspection reveal any problems?
If Yes, If No,
Proceed to the appropriate procedure in Proceed to "Observing the Boot Routine."
"Removing and Replacing Parts."

OBSERVING THE BOOT ROUTINE

To observe problem indications during the
boot routine, perform the following steps:
1. If the system is off, turn on all peripherals
and the computer.
2. Check the power supply fan. Does the fan If Yes. Proceed to step 3.
run normally?
If No. Troubleshoot the system power
supply.
3. Watch the <Num Lock>, <Caps Lock>, After all three indicators flash momentarily,
and <Scroll Lock> indicators on the upper- and following a long pause (approximately
right corner of the keyboard. 30 seconds), the Num Lock indicator should
light up and remain on (unless the Num
Lock option is set to Off in the System
Setup program).
Do these indicators flash on and off within If Yes. Proceed to step 4
approximately 10 seconds after the boot
routine starts? If No. Troubleshoot the system power
supply. If the troubleshooting procedure
indicates that the system power supply is
operational, troubleshoot the memory
4. During the boot routine, observe the Beep codes - A beep code is a series of
system for any of the following indications: beeps that indicates an error condition
System error messages - these messages can
indicate problems or provide status
information
Diskette - drive and hard-disk drive access
indicators — These indicators light up in
response to data being transferred to or

70
 from the drives.
5. Observe the monitor screen for the
Diagnostics menu.
NOTICE: Before you proceed with the internal visual inspection described in this section,
ensure that the user has saved all open files and exited all open application programs if
possible.
INTERNAL VISUAL INSPECTION
A simple visual inspection of a computer ’s interior hardware can often lead to the source
of a problem, such as a loose expansion card, cable connector, or mounting screw.
To perform the internal visual inspection,
perform the following steps:
1. Turn off the system, including any CAUTION: Before beginning to work
attached peripherals, and disconnect all the inside the computer, disconnect the power
AC power cables from electrical outlets. supply from the power source and the power
supply cables from the power supply.
2. Remove the computer ’s right side cover. CAUTION: The heat sink assembly can get
extremely hot during system operations. Be
sure that it has had sufficient time to cool
before touching it.
CAUTION: When handling the heat sink
assembly, take care to avoid sharp edges on
the heat sink.
3. Verify that the chips, expansion cards,
and SEC cartridge and heat sink assembly or
assemblies are fully seated in their sockets
or connectors.
4. To ensure that the chips are fully seated
in their sockets, press firmly on the top of
each chip.
5. Verify that all jumpers are set correctly.
6. Check all cable connectors inside the
computer to verify that they are firmly
attached to their appropriate connectors.
7. Reinstall the computer cover.
8. Reconnect the computer and any attached
peripherals to their power sources, and turn
them on.

71
 Third-party programs
If this program does not list the information you need, see the third-party program
section on this page. It contains a list of programs that can be installed to detect and
list the hardware and software on your computer.
Finally, there are several third-party programs that enable users to display their
system specifications and in some cases also benchmark their computer.
Below is a short listing of some of these programs and each of the program’s
capabilities listed in the order we recommend most
1. Win Audit http://www.parmavex.co.uk/winaudit.html
2. Blear Advisor http://www.belarc.com/free_download.html
3. Fresh Diagnose http://www.freshdevices.com/
4. WinCo and HWiNFO32 http://www.hwinfo.com/
5. Laval’s EVEREST http://www.lavalys.com/
6. Software SANDRA http://www.sisoftware.co.uk/

LO 5. Conduct testing and documentation TLE_IACSS9-12ICCS-IIIf-j-32

5.1 Test devices/ systems and/or installation to determine whether it conforms to
requirements
Activity 7. 1
Direction: Choose the best answer. Write the letter of your choice before the number.
__________ 1. This step is to check the data you gathered from the tests to make sure it is
correct. This is usually done by running the tests again.
a. Gathering test information.
b. Checking specification.
c. Responding to test information.
d. Validating the test information.

__________ 2. This step is to run the tests required by the procedure and find out what
happens. You should record all the results of your tests in a log so that you
know which pass and which fail, thereby requiring further action.
a. Validating the test information.
b. Responding to test information.
c. Gathering test information.
d. Checking specification.

__________ 3. This step is important because you need to be able to recognize when a test
shows problems or is successful. For example, if ping is used to test a network
connection then ‘Request timed out’ shows the test was not successful.
a. Responding to test information.
b. Gathering test information.
c. Validating the test information.

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 d. Checking specification.

__________ 4. The final step is an important end to testing. You need to check the
specification for the installation to make sure that it has been met. For
example, if a user requested an upgrade to make their display run at 1920 x
1200, then the ICT professional should check that the graphics card and screen
can do this.
a. Gathering test information.
b. Checking specification.
c. Validating the test information.
d. Responding to test information.

___________ 5. It is designed to help you work more effectively and to make sure you test
everything that needs testing. A set of steps to guide you through what needs to be done to
thoroughly test the installation is called ________________?
a. Gathering test information.
b. Checking specification.
c. Validating the test information.
d. Test Procedure

Activity 7. 2

Direction: Complete the sentence on the steps in performing the internal visual inspection.
Answers provided below.

expansion
side cover seated peripherals jumpers power cable
cards

1. Turn off the system, including any attached ______________, and disconnect all the
AC power cables from electrical outlets.
2. Remove the computer ’s right_________________.

3. Verify that the chips, ________________, and SEC cartridge and heat sink assembly
or assemblies are fully seated in their sockets or connectors.
4. To ensure that the chips are fully ___________in their sockets, press firmly on the top
of each chip.
5. Verify that all ________________ are set correctly.
6. Check all ____________ connectors inside the computer to verify that they are firmly
attached to their appropriate connectors.
7. Reinstall the computer cover.
8. Reconnect the computer and any attached peripherals to their _________sources, and
turn them on.

73
74
Reflection 7
Complete the statement:
What I learned in this activity.
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________

References:
1. Competency-Based Learning Module for Computer Systems Servicing NCII
2. Technical Education and Skill Development Authority Training Regulation for
Computer Systems Servicing NCII
3. Curriculum Guide for Information and Communication Technology – Computer
Systems Servicing NCII s. 2016
4. Learning Resource Portal - lrmds.deped.gov.ph
5. Ict 9 module 3, lesson 3 conducting test on the installed computer system
https://www.slideshare.net/ynlcadapan/ict-9-module-3-lesson-3-conducting-test-
on-the-installed-computer-system
Answer key
Activity 1
1. D
2. C
3. A
4. B
5. D
Activity 2
1. peripherals
2. side cover
3. expansion cards
4. seated
5. jumpers
6. cable
7. power sources

75
INFORMATION AND COMMUNICATIONS TECHNOLOGY (COMPUTER
SYSTEMS SERVICING)
Name of Learner: Grade Level:

Section: Date:

LEARNING ACTIVITY SHEET 8

CONDUCT STRESS TEST TO ENSURE RELIABILITY OF EQUIPMENT IN
ACCORDANCE WITH MANUFACTURER’S INSTRUCTIONS AND SYSTEM
REQUIREMENTS

Background Information for Learners

Stress Testing

Stress testing (sometimes called torture testing) is a form of deliberately intense or

thorough testing used to determine the stability of a given system or entity. It involves
testing beyond normal operational capacity, often to a breaking point, in order to
observe the results. Reasons can include:
• to determine breaking points or safe • to test stable operation of a part or system
usage limits outside standard usage
• to confirm mathematical model is • to determine modes of failure (how exactly
accurate enough in predicting breaking a system fails)
points or safe usage limits
• to confirm intended specifications are
being met
Reliability engineers often test items under expected stress or even under
accelerated stress in order to determine the operating life of the item or to determine
modes of failure.
The term "stress" may have a more specific meaning in certain industries, such as
material sciences, and therefore stress testing may sometimes have a technical
meaning – one example is in fatigue testing for materials.
Hardware Stress testing, in general, should put computer hardware under
exaggerated levels of stress in order to ensure stability when used in a
normal environment. These can include extremes of workload, type of
task, memory use, thermal load (heat), clock speed, or voltages.
Memory and CPU are two components that are commonly stress
tested in this way.
Software In software testing, a system stress test refers to tests that put a greater
emphasis on robustness, availability, and error handling under a heavy
load, rather than on what would be considered correct behavior under
normal circumstances. In particular, the goals of such tests may be to

76
 ensure the software does not crash in conditions of insufficient
computational resources (such as memory or disk space), unusually
high concurrency, or denial of service attacks.
Best Tools to Stress Test Your PC (CPU, RAM, GPU, System)
In order to ensure that there’s no hidden For older systems, it’s always recommended
problems, the most important thing to do to stress test after any sort of PC upgrades as
after buying or building a new PC is to well. Sometimes it’s difficult to detect small
stress test the machine for at least 6 hours to issues with newly installed RAM or how
ensure the CPU, RAM and GPU are compatible a new motherboard is with the
completely stable. For those who want rest of your components until you load it up
additional performance by overclocking, and ensure it’s capable of running 100%
performing stress testing will also help give stable even during periods of heavy load.
you an idea of how much thermal headroom
is available as well. If temperatures are far
below thresholds, then overclocking may be
an option to improve system performance.
System Monitoring
Before stress testing the system, the most important thing to have is some sort of way to
measure temperatures of the components in your system. While some applications such as
AIDA64 or Intel XTU will come with the ability to measure component temperatures, some
of the other benchmarks don’t have this ability, which is why it’s important to have some
sort of system monitoring software to ensure that your first run of Prime95 or Furmark isn’t
burning up your brand new components.
HWMonitor (Free) One of the best free tools to monitor PC component temperatures is
HWMonitor. HWMonitor has a clean, easy to use interface and
will provide real time information such as utilization, temperature,
clock speed, and power usage of the onboard components.
CPU Stress Testing For CPU stress testing, one of the oldest and best free CPU stress
testing utilities is Prime95. Prime95 essentially utilizes the CPU to
find Mersenne prime numbers and in the process, generates a very
heavy workload on the CPU. Generally an uninterrupted 6 hour run
of Prime95 indicates that the CPU is good and will not have issues
over its usable lifetime. However, it’s important to ensure
temperatures are kept in a reasonable range.
Intel Processor If you own an Intel CPU based system, one of the best CPU stress
Diagnostic Tool testing tools actually comes directly from the company who
(Free) manufactured your processor. Intel’s Processor Diagnostic Tool
will verify the processor, its operating frequency, test all of its
onboard functionality, then proceed to stress testing it in one of the
most intense ways possible. This test can be set to run on a loop
and the test can even be set to automatically shut itself down if the
CPU overheats.
AIDA64 (Paid) AIDA64 is a very comprehensive full system diagnostic utility
typically aimed at engineers, IT professionals, and systems
enthusiasts. Among other tools, one of the best tools AIDA64

77
 offers is the System Stability Test which has the ability to stress
everything from the CPU to RAM to the GPU.
RAM Stress Testing
Memtest 64 (Free) Without a doubt, Memtest 86+ is easily the most comprehensive
memory stress testing utility out there, but if you’re looking for
something a bit easier to use and more importantly, operates in the
Windows OS, MemTest64 is one of the best memory stress testing
tools out there. What’s great about MemTest64 is that it’s
extremely easy to use and all that’s really needed to get going is
simply to hit the “Begin Test” button and the utility will proceed
testing.
GPU Stress Testing
Furmark (Free) Furmark is a controversial free GPU stress testing utility as it
stresses the GPU by producing a complicated 3D image and when
run for an extended period of time, it’s been known to fry some
older graphics cards that lacked certain voltage limit protections.
These days, these issues are largely gone, but many critics of using
Furmark to stress test GPUs claim that because no game will
produce such a complicated image for such a long time, other
methods of stress testing the GPU is far better and less dangerous.
3D Mark Like Unigine Heaven, 3D Mark is best known as a benchmark, but
(Free/Paid) is also a very good GPU stress test. In the benchmark, 3D Mark
uses the GPU to render extremely detailed 3D scenes, placing a
stressful but realistic load on the GPU. While the free version of
3D Mark allows users to run one benchmark at a time, those with
the full paid version can also loop the benchmark indefinitely to
ensure full system stability when playing games.
Full System Stress Testing
Intel Extreme For those with Intel systems, one of the best free tools to stress test
Tuning Utility the CPU, memory and GPU is actually Intel’s Xtreme Tuning
(Free) Utility. This utility will allow users to select which component to
stress test, for how long, and it simply does its thing. As Intel XTU
is designed for overclocking the CPU, one nice thing about the
utility is that it will give information about the CPU such as
utilization, frequency, temperatures, and whether thermal throttling
was detected during the stress testing.

LO 5. Conduct testing and documentation TLE_IACSS9-12ICCS-IIIf-j-32

5.3 Conduct stress test to ensure reliability of equipment in accordance with
manufacturer’s instructions and system requirements

78
Activity 8. 1
Direction: Choose the word that best related each analogy.

1. 3D Mark is to GPU Stress Testing as _______________ is to Full System Stress Testing

AIDA64 Furmark 3D Mark Intel Extreme Tuning Utility

2. Furmark is to ________ Stress Testing as Memtest 64 is to Memory testing.

CPU GPU MEMORY Full System

3. ____________ is to CPU Testing as 3D Mark is to GPU testing.

Furmark 3D Mark Prime95 Intel Extreme Tuning Utility

4. Memtest 64 is to Memory Testing as 3D Mark is to __________________________.

CPU testing GPU Testing RAM Testing Hardware Testing

5. ___________is to component temperatures as AIDA 64 is to full system diagnostic utility

AIDA64 Prime 95 3D Mark HW Monitor

Activity 8. 2
Direction: Answer the question in your own words.
Can you give three reasons why you need to conduct stress testing on your computer devices.
Completeness (5 points) - Does your response directly answer each part of the
question(s)?
Knowledge (10 points) - Does your response clearly show you have read and
understand the lesson content by correctly defining key terms and summarizing
concepts?
Analysis (5 points) - Does your response provide analysis to the larger concepts of the
lesson?
Writing Skills (5 points) - Do you write clearly, in complete sentences, with minimal
errors in grammar and spelling?

1. ____________________________________________________________________

2. ____________________________________________________________________

3. ____________________________________________________________________

79
Reflection 8
Complete the statement:
What I learned in this activity.
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
References
1. Competency-Based Learning Module for Computer Systems Servicing NCII
2. Technical Education and Skill Development Authority Training Regulation for
Computer Systems Servicing NCII
3. Curriculum Guide for Information and Communication Technology – Computer
Systems Servicing NCII s. 2016
4. Learning Resource Portal - lrmds.deped.gov.ph

Answer key
Activity 8.1
1. Intel Extreme Tuning Utility
2. GPU
3. Prime95
4. GPU Testing
5. HW Monitor
Activity 8.2
Answers may vary
Reasons can include why you need to conduct stress testing on your computer devices are:
• to determine breaking points or safe usage limits
• to test stable operation of a part or system outside standard usage
• to confirm mathematical model is accurate enough in predicting breaking points or safe
usage limits
• to determine modes of failure (how exactly a system fails)
• to confirm intended specifications are being met

80
INFORMATION AND COMMUNICATIONS TECHNOLOGY (COMPUTER
SYSTEMS SERVICING)
Name of Learner: Grade Level:

Section: Date:

LEARNING ACTIVITY SHEET 9

FOLLOW 5S AND 3RS ACCORDING TO ENVIRONMENTAL POLICIES
Background Information for Learners
is the name of a workplace organization method that uses a list of five
5S Japanese words: seiri, seiton, seiso, seiketsu, and shitsuke. There are five 5S
phases: They can be translated from the Japanese as "sort", "set in order",
"shine", "standardize", and "sustain". Other translations are possible.
Sort  Remove unnecessary items and dispose of them properly.
 Make work easier by eliminating obstacles.
 Reduce chances of being disturbed with unnecessary items.
 Prevent accumulation of unnecessary items.
 Evaluate necessary items with regard to cost or other factors.
 Remove all parts or tools that are not in use.
 Segregate unwanted material from the workplace.
 Need fully skilled supervisor for checking on regular basis.
 Don't put unnecessary items at the workplace & define a red-tagged area
to keep those unnecessary items.
 Waste removal.
Set in  Arrange all necessary items so that they can be easily selected for use.
Order  Prevent loss and waste of time by arranging work station in such a way
that all tooling / equipment is in close proximity
 Make it easy to find and pick up necessary items
 Ensure first-in-first-out FIFO basis
 Make workflow smooth and easy
 All of the above work should be done on regular basis
Shine  Clean your workplace completely
 Use cleaning as inspection
 Prevent machinery and equipment deterioration
 Keep workplace safe and easy to work
 Keep workplace clean and pleasing to work in
 When in place, anyone not familiar to the environment must be able to
detect any problems within 50 feet in 5 secs.
 Standardize the best practices in the work area.
Standardiz  Maintain high standards in workplace organization at all times.
e  Maintain orderliness. Maintain everything in order and according to its
standard.
 Everything in its right place.

81
  Every process has a standard.
Sustain  To keep in proper working order.
 Also translates as "do without being told".
 Perform regular audits.
 Training and discipline.
 Training is goal-oriented process. Its resulting feedback is necessary
monthly.
Japanese English
Seiri Sort, Clearing, Classify
Seiton Straighten, Simplify, set in order, Configure
Seiso Sweep, shine, Scrub, Clean and Check
Seiketsu Standardize, stabilize, Conformity
Shitsuke Sustain, self-discipline, custom and practice

And for completeness, some companies add a 6th (6S) of Safety,

although in my opinion this should be an integral part of the steps of 5S
and not a separate stage in itself.

3 R’s The three R's - reduce, reuse and recycle - all help to cut down on the
amount of waste we
throw away. They conserve natural resources, landfill space and energy.
Plus, the three R's save land and money communities must use to dispose of
waste in landfills. Siting a new landfill has become difficult and more
expensive due to environmental regulations and public opposition.
Everyone can help meet this goal and save natural resources, energy, and
money by following the three R's.
REDUCE The best way to manage waste is to not produce it. This can be done by
shopping carefully and being aware of a few guidelines:
Buy products in bulk. Larger, economy-size products or ones in
concentrated form use less packaging and usually cost less per ounce.
Avoid over-packaged goods, especially ones packed with several
materials such as foil, paper, and plastic. They are difficult to recycle,
plus you pay more for the package.
Avoid d i s p o s a b l e g o o d s , s u c h a s paper p l a t e s , c u p s , napkins,
r a z o r s , a n d lighters.
Throwaways contribute to the problem, and cost more because they
must be replaced again and again.
Buy durable goods - ones that are well-built or that carry good
warranties. They will last

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 REUSE It makes economic and environmental sense to reuse products.
Sometimes it takes creativity:
 Reuse products for the same purpose. Save paper and plastic bags,
and repair broken appliances, furniture and toys.
 Reuse p r o d u c t s i n different w a y s . Use a coffee c a n t o pack a
lunch; u s e pl a s ti c microwave dinner trays as picnic dishes.
 Sell old clothes, appliances, toys, and furniture in garage sales or ads,
or donate them to charities.
 Use resealable containers rather than plastic wrap.
 Use a ceramic coffee mug instead of paper cups.
 Reuse grocery bags or bring your own cloth bags to the store. Do
not take a bag from the store unless you need one.
RECYCLE Recycling is a series of steps that takes a used material and processes,
remanufactures, and sells it as a new product. Begin recycling at home and
at work:
 Buy products made from recycled material. Look for the recycling
symbol or ask store managers or salesmen. The recycling symbol means
one of two things - either the product is made of recycled material, or
the item can be recycled. For instance, many plastic containers have a
recycling symbol with a numbered code the identifies what type of
plastic resin it is made from. However, just because the container has
this code does not mean it can be easily recycled locally.Check
collection centers and curbside pickup services to see what they
accept, and begin
 collecting those materials. These can include metal cans, newspapers,
paper products, glass, plastics and oil.
 Consider purchasing r e c y c l e d m a t e r i a l s a t work when
purchasing m a t e r i a l fo r office supply, office equipment or
manufacturing.
 Speak to store managers and ask for products and packaging that
help cut down on waste, such as recycled products and products that
are not over packaged.
 Buy products made from material that is collected for recycling in your
community.
 Use recycled paper for letterhead, copier paper and newsletters.

LO 5. Conduct testing and documentation TLE_IACSS9-12ICCS-IIIf-j-32

5.4 Follow 5S and 3Rs according to environmental policies

83
Activity 9. 1
Direction: Match the items in column A with the items in Column B, write the letter of you
choice on the space provided.

A B

_______ 1. Seiri A. All of the above work should be done on

regular basis
_______ 2. Seiton B. To keep in proper working order.

_______ 3. Seiso C. Everything in its right place.

_______ 4. Seiketsu D. Segregate unwanted material from the

workplace.

_______ 5. Shitsuke E. Keep workplace safe and easy to work

Activity 9. 2
Directon: Translate the japanese word into english and list one example.

Japanese English Example

Seiri

Seiton

Seiso

Seiketsu

Shitsuke

84
Activity 9. 3
Direction: Choose the best answer. Write the letter of your choice before the number.
______ 1. What does it mean to convert something into reusable material?
a) Reduce
b) Reuse
c) Recycle
d) All of the above

______ 2. What does recycle mean?

a) Use again
b) Do not use again
c) Bin
d) None of the above

______ 3. What does reuse mean?

a) Bin
b) Someone can use item again
c) Use it to make something else
d) None of the above

______ 4. Which cannot be recycled?

a) Paper
b) Chip bags
c) Cans
d) Plastic Bottle

______ 5. Why is it important to sort and recycle?

a) It saves landfill space
b) It saves natural resources
c) All of the above statements are true

Reflection 9
Complete the statement:
What I learned in this activity.
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

85
References:
1. Competency-Based Learning Module for Computer Systems Servicing NCII
2. Technical Education and Skill Development Authority Training Regulation for
Computer Systems Servicing NCII
3. Curriculum Guide for Information and Communication Technology – Computer
Systems Servicing NCII s. 2016
4. Learning Resource Portal - lrmds.deped.gov.ph
Answer key
Activity 9.1
1. D
2. A
3. E
4. C
5. B
Activity 9.2
Answers may vary

Japanese English Example

Seiri Sort, Clearing, Classify Waste removal.

Seiton Straighten, Simplify, set in order, Ensure first-in-first-out FIFO

Configure basis
Seiso Sweep, shine, Scrub, Clean and Check Keep workplace safe and easy to
work
Seiketsu Standardize, stabilize, Conformity Everything in its right place

Shitsuke Sustain, self-discipline, custom and To keep in proper working order.

practice
Activity 9.2
1. C
2. A
3. B
4. B
5. C

86
Prepared by:
MARK ANTHONY M. FERNANDEZ JIMMY F. CABUNGCAL
Teacher I Teacher II

87