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Hotel Dashboard: Business Intelligence Solution Description

The document describes a hotel dashboard business intelligence solution. It provides centralized access and analysis of data from different hotel management systems. The dashboard is customizable and offers predefined modules for areas like central operations, hotel management, F&B, leisure, finance, social media, and human resources. It integrates data from various sources into customizable reports and key performance indicators to help optimize business decisions.

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Ivan Daniel Caisip Santos
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81 views14 pages

Hotel Dashboard: Business Intelligence Solution Description

The document describes a hotel dashboard business intelligence solution. It provides centralized access and analysis of data from different hotel management systems. The dashboard is customizable and offers predefined modules for areas like central operations, hotel management, F&B, leisure, finance, social media, and human resources. It integrates data from various sources into customizable reports and key performance indicators to help optimize business decisions.

Uploaded by

Ivan Daniel Caisip Santos
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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HOTEL DASHBOARD

Business Intelligence Solution


Description
Table of Contents

1. Change Control ...................................................................................................................... 3


2. Environment .......................................................................................................................... 4
3. Business Intelligence ............................................................................................................. 6
4. Hotel Dashboard?.................................................................................................................. 8
5. Hotel Dashboard modules................................................................................................... 12
5.1. HD Central Solution ......................................................................................................... 12
5.2. HD Hotel Solution ............................................................................................................ 12
5.3. HD F&B Solution .............................................................................................................. 13
5.4. HD Leisure Solution ......................................................................................................... 13
5.5. HD Financial Solution ..................................................................................................... 13
5.6. HD Social Media Solution ................................................................................................ 14
5.7. HD Human Resources Solution ....................................................................................... 14

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1. Change Control

Version Date Description Owner


th
1.0 November 11 2014 Document Creation Mastel – Godoy

3
2. Environment

Today’s work environment forces us to improve the information analysis that we use to
optimize the resources and investments within the sector.

Business Intelligence platforms allow us to consolidate information from different


management applications and make it possible to have a fast and efficient analysis.

The hospitality sector has been managed for years by multiple technologies offering closed
solutions in which the integration with external modules was very difficult and stressful.
Software vendors have been very jealous when opening their environment connectivity
between platforms and other management programs for external integrations.

Centralization

Hotel Events &


Management Groups

Finances & Food &


Human Beverage
Resources Suppliers

Other Data Control Panel Revenue


Sources Análysis Management
Reports

4
Not surprisingly, years ago the HTNG (Hotel Technology Next Generation) organization was
born due to the demand from hoteliers and some software vendors, that had hard times to
offer their product to the hospitality market, to deliver standard integrations to allow the
hoteliers to choose the right solution for their operations.

The Hotel Dashboard is born with this philosophy: to enable the hotel to integrate information
from different data sources existing in their hotels or group of hotels, without limitation,
through Business Intelligence.

Hoteliers can cross data and information from their different management programs (hotel
management, business management, event management, quality management, service
management, interfaces, POS management, procurement and warehouse management,
financial management and accounting , web platforms, etc.) regardless the software vendor.
With it, they can optimize the management of their departments through specialized programs
for each of them, and unify the information effectively.

The standardization of the information will be possible for those hotel groups that work with
different brands, hotel software by region, brand or other technologies.

Data centralization from different software management is possible through the Hotel
Dashboard and its modules. Moreover the Hotel Dashboard is designed so that the hotel needs
only to purchase the licenses needed to work with. This allows them to achieve budgets
adapted to their needs providing them with what only a few companies from the hotel sector
have already discovered.

5
3. Business Intelligence

What is Business Intelligence?

It is a set of tools and strategies aimed to the administration and creating knowledge through
the analysis of existing data in a company or organization.

It refers to the use of an enterprise data to facilitate decision-making.

What are the benefits?

 Access to the information at anytime, anywhere.


 Software that the employees can use to improve their performance and company or
Enterprise strategies.
 Interact with the available information to take accurate decisions and with
fundaments.
 Facilitate key indicators or KPIs to manage the business or Enterprise.

6
The Hotel Dashboard is based on Qlik, one of the most powerful Business Intelligence tools in
the market. Through its Business Discovery technology it allows to develop dashboards
without investing large amounts of time and money. Its technology, which gives you access to
the information in memory, can save hundreds of hours working on the creation of the
classical data cubes that always end up being obsolete before they can be placed to work.

The hospitality sector requires speed on the development and quick responses, the Hotel
Dashboard and Qlik covers this necessity.

Mastel and Qlik have defined an economic licensing plan that will allow access to all or some of
the modules of your company or group of companies’ software, adapting to the needs and size
of each customer. In addition the Hotel Dashboard includes by default all the necessary
software for the installation on a central server of the hotel or hotel group.

The users will have access to each of the modules through a nominal WEB access which will
allow them to see and work with all the available information in such module. In case of
needing access to more than one module a license will be assigned for each module.

The Hotel Dashboard has taken into consideration the difficulty of working in some
environments were the internet connectivity is not optimal, therefore, it will be also possible
to work with a local client license that won´t depend on the internet connectivity.

7
4. Hotel Dashboard?

The Hotel Dashboard is a Business Intelligence development that offers a predefined vision of
the hotel data and KPI´s based on connectors with different applications such as PMS, POS,
S&C, Finance, HHRR, etc., from management software like Opera, MICROS, Delphi, Protel,
SIHOT, Scala, Talentia, Concept Software System, Sage, SunSystems or SAP. These products can
be integrated via the Business Intelligence.

The Hotel Dashboard is the starting point for any hospitality Business Intelligence project. With
the connectors, in little time, you will be analyzing your operation and planning new steps or
phases to include new data sources from other management tools or applications.

8
The Hotel Dashboard will allow you to:

 Centralize local or corporate data.

 Centralize Multi-Language, Multi-Currency and Multi-Property data.

 Access to the information according to the user´s rights (levels).

 Automatically distribute reports and documentation according to scheduled Jobs.

 Access to the information from anywhere.

You will be able to develop your “own” Hotel Dashboard in short time loading information
from your hotel management applications.

9
With the modules that the Hotel Dashboard offers, you can reduce the implementation time.
These modules will be the starting point for your own Business Intelligence.

The available modules in the Hotel Dashboard are:

You will set up the limit of your Business Intelligence project for your hotel. From the Hotel
Dashboard modules you could tailor the development of all and each one of the KPIs that you
want and integrate ALL the technological platforms of your Enterprise or group.

In addition, the Hotel Dashboard will allow you to automatically distribute information in
different format, MSWord, Excel, PPT or HTML, via email, network folders, FTP server or
publishing on your corporate web page.

10
3. Distribución automatizada de
información corporativa a través
de correos electrónicos o
publicaciones web (Word, Excel,
HTML o PPT).
Scheduled
automatic
distribution of
reports and
documents

And you will have access to your Dashboards through mobile devices (iPad, iPhone and
android).

11
5. Hotel Dashboard modules

The Hotel Dashboard has been designed with the end user in mind through a simple licensing
per user that can connect to multiple data sources according to the needs of each hotel,
resort, sport center or tourist sector companies.

On top of each modules the central or corporate Hotel Dashboard, will allow you to unify
information from all the other modules offering a high level of information of the whole
enterprise, ideal scenario for the upper management direction.

5.1. HD Central Solution

The Central module allows groups or hotel groups to


consolidate information from other applications offering a
corporate image of all the information contained in the
Hotel Dashboard modules, including also, information from
the central reservation systems, other centralized systems,
CRM, etc.

5.2. HD Hotel Solution

The Hotel module allows the integration with the main


modules of the hotels that are part of the standard
management. The connection to the hotel management
software applications such as Opera, Fidelio, Protel,
MICROS, SIHOT, Prestige, AciGroup, Delphi, Squirrel, Aloha
and others similar, are the heart of this module.

12
5.3. HD F&B Solution

The F&B module includes the connection to Food and


Beverage management programs those normally included in
the restaurant or restauration group management. The
connection to hotel management software such as MICROS,
Squirrel, Aloha, Material Control, SAP, Oracle, SanSystems
and others similar are part of this module.

5.4. HD Leisure Solution

This module allows the integration with different platforms


aimed to manage leisure activities as Golf, SPA, sports,
clubs, restaurants reservations, golf classes, etc. Some
platforms included in the connector are Concept Software
Systems, Reservation Assistance, Baron Software,
SpaBooker, TNG, Spa Software and others similar.

5.5. HD Financial Solution

This module integrates different financial management


platforms that are normally used by the hotel sector.
Management applications such as Accounting, financial,
budgetary, procurement, etc., are part of this solution.
Some sector´s solutions are SunSystems, SAP, Oracle
Financial, Scala, Talentia, Datisa, Sage and other similar.

13
5.6. HD Social Media Solution

This module includes a development that connects to the


mayor social networks with which the hotel or hotel group
works. Including among others are Facebook, Twitter,
Instagram, YouTube, WEB pages, and RSS feeds. Shorty
there will be available connectors to Booking.com and
TripAdvisor.

5.7. HD Human Resources Solution

This module allows the connection of your hotel solution to


different HHRR platforms to analyze the data contained on it
and cross that information with data coming from the
financial and operations departments. Programs like Meta4,
SAP and Oracle among others are part of this solution.

14

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