TSC Da210 Series User Manual
TSC Da210 Series User Manual
Direct Thermal
Desktop Barcode Printers
Series Lists:
DA210 / DA310
DA220 / DA320
User Manual
Copyright information
The copyright in this manual, the software and firmware in the printer described are owned by TSC Auto ID Technology Co., Ltd.
All rights reserved.
CG Triumvirate is a trademark of Agfa Corporation. CG Triumvirate Bold Condensed font is under license from the Monotype
Corporation. Windows is a registered trademark of Microsoft Corporation.
All other trademarks are the property of their respective owners. Information in this document is subject to change without
notice and does not represent a commitment on the part of TSC Auto ID Technology Co. No part of this manual may be
reproduced or transmitted in any form or by any means, for any purpose other than the purchaser’s personal use, without the
expressed written permission of TSC Auto ID Technology Co.
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Table of Contents
1. Introduction .......................................................................................................................................................................................................4
3. Setup ...............................................................................................................................................................................................................13
6. TroubleShooting ..............................................................................................................................................................................................28
7. Maintenance ....................................................................................................................................................................................................31
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1. Introduction
Thank you very much for purchasing TSC barcode printer.
The DA210 series of direct thermal desktop printers are ideal for a wide variety of applications including product marking, point of
sale, retail, small office, shipping labels, and other labeling and tag applications.
The DA210 series is a perfect combination of affordability with a durable and reliable design. With a cost that can’t be beat, the
DA210 series offers both 203 and 300 dots per inch print resolution with printing speeds up to a fast 6 inches per second. The large
60 watt power supply produces high quality printed labels, even at its fastest print speeds.
For easy loading, the DA210 employs a user-friendly double-wall clamshell design with a large five-inch (outside diameter) center-
biased media bay. The spring-loaded label roll holder makes loading simple. Top-of-form sensing – by gap, black mark, or notch – is
standard. The printer also comes with a head-open sensor.
This document provides an easy reference for operating this printer. TSC printers include the Windows labeling software for
creating your label template. For system integration, the TSPL/TSPL2 printer programming manual or SDKs can be found on TSC
website at: https://www.tscprinters.com.
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1.1 Product Specification
Product standard feature
Direct thermal printing
Gap transmissive sensor
(Fixed, center of offset to right 4 mm from center)
Black mark reflective sensor
(Fixed, center of offset to right 4 mm from center)
Head open sensor
1 operation button
1 LED with 3 colors
USB 2.0 (High speed mode) port for DA210/310 series
USB 2.0+USB host+RS-232+Ethernet ports for DA220/320 series
Internal Ethernet print server (10/100 Mbps)
32-bit RISC high performance processor
16 MB DRAM memory for DA210/310 series
64 MB DRAM memory for DA220/320 series
8 MB Flash memory for DA210/310 series
128 MB Flash memory for DA220/320 series
Eltron® EPL, Zebra® ZPL and Datamax® DPL emulation languages support
Internal 8 alpha-numeric bitmap fonts
One Monotype Imaging® CG Triumvirate Bold Condensed scalable font
Built-in Monotype True Type Font engine
Fonts and bar codes can be printed in any one of the four directions (0, 90,180, 270 degree)
Downloadable fonts from PC to printer memory
Downloadable firmware upgrades
Bar code, graphics/image printing
Supported bar code Supported image
1D bar code 2D bar code BITMAP, BMP, PCX (Max. 256
Code128 subsets A.B.C, Code128UCC, EAN128, Interleave CODABLOCK F mode, DataMatrix, Maxicode, colors graphics)
2 of 5, Code 39, Code 93, EAN-13, EAN-8, Codabar, PDF-417, Aztec, MicroPDF417, QR code, RSS
POSTNET, UPC-A, UPC-E, EAN and UPC 2(5) digits, MSI, Barcode (GS1 Databar)
PLESSEY, China Post, ITF14, EAN14, Code 11, TELPEN,
PLANET, Code 49, Deutsche Post Identcode, Deutsche
Post Leitcode, LOGMARS
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1.2 Printer Optional Features
DA210/310 Series
Product option feature for DA210/310 series User option Dealer option Factory option
1.5” adapter V
External roll mount, media OD. 214 mm (8.4”) with 76.2 mm (3”) core V
Internal Bluetooth 4.0 module V
DA220/320 Series
Product option feature for DA220/320 series User option Dealer option Factory option
Peel-off module V
Guillotine cutter (full cut or partial cut) V
Main board for USB & IE ports only V
Real time clock V
Internal 802.11 a/b/g/n wireless module V
Internal Bluetooth 4.0 module V
1.5” adapter for i.5” paper core V
KP-200 Plus keyboard display unit (option with RS-232) V
KU-007 Plus programmable smart keyboard (option with RS-232) V
External Bluetooth connectivity (option with RS-232) V
External roll mount, media OD. 214 mm (8.4”) with 76.2 mm (3”) core V
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1.3 General Specification
General Specifications
Physical dimensions 172 mm (W) x 165 mm (H) x 195 mm (D)
Weight Plastic with double-walled clamshell design
Mechanism 1.5 kg
External universal switching power supply
Power Input: AC 100-240V, 50-60Hz
Output: 60W
Operation: 5 ~ 40˚C, 25~85% non-condensing
Environmental condition Note : Peeler mode : 40˚C/ 45%
Storage: -40 ~ 60 ˚C, 10~90% non-condensing
Environmental concern Comply with RoHS, WEEE
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2. Operation Overview
This printer has been specially packaged to withstand damage during shipping. Please carefully inspect the packaging and
printer upon receiving the bar code printer. Please retain the packaging materials in case you need to reship the printer.
Unpacking the printer, the following items are included in the carton.
If any parts are missing, please contact the Customer Service Department of your purchased reseller or distributor.
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2.2 Printer Overview
2.2.1 Front View
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2.2.2 Interior View
3 1. Print head
2. Gap sensor (transmitter)
3. Media viewer
6 4. Media holder
4
5. Platen roller
6. Media holder lock switch
7. Black mark sensor/ Gap sensor (receiver)
5 7
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2.2.3 Rear View
2 3 4 5 6 7
Note: The interface picture here is for reference only. Please refer to the product specification for the interfaces availability.
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3. Setup
3. Connect the printer to the computer with the provided USB cable.
Note: Please switch OFF the printer before plugging in the power cord to printer power jack.
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3.2 Loading the Media
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3.2.1 Loading the External Media
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3.2.2 Loading Media in Peel-off Mode (Option for DA220 series)
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3.2.3 Loading the Media in Cutter Mode (Option)
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3.3 Install the Adapter for 1.5” Paper Core (Option)
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4. LED and Button Functions
Color Meaning
1. Feed labels
When the printer is ready, press the button to feed one label to the beginning of next label.
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4.3 Power-on Utilities
Power-on Utilities provides the basic functions and can be activated by below procedures:
Turn off the power > Hold the Feed button > Open the power > Release the Feed button depending on the the color of the LED.
1. Sensor Calibration
Release
(Gap / black mark sensor)
2. Self-Test
Release
(And enter dump mode)
3. Factory Default Release
4. Bline Calibration Release
5. Gap Calibration Release
6. READY
Release
(Skip AUTO.BAS)
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5. TSC Console
TSC Console is a management tool combining the Printer Management, Diagnostic Tool, CommTool and Printer Webpage settings,
which enables you to adjust printer’s settings/status; change printers’ settings; download graphics, deploy fonts, graphics, label
templates or upgrade the firmware to the group of printers, and send additional commands to printers at the same time.
※ Printer firmware version before A2.12 will only use 9100 Port as command port; Printer firmware after A2.12 will use
6101 Port as command port.
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3. Select the current interface of the printer.
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5.2 Setup Ethernet Interface
Double click to enter the Printer Configuration Page > Click Ethernet tab > Check the IP Address.
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Return to TSC Console main page > Click Add Printer on the top left of the window.
Choose Network > Key in the IP Address > Click Discover to establish the Ehternet interface.
The notification will pop up > Click OK to close the window > The Ethernert interface will be shown on TSC Console.
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5.3 TPH Care
TPH Care provides users to check the condition of the print head and be able to set the dot failure threshold for indicating errors when the
threshold is triggered.
1. Enable the TPH Care function. (Note: The default is disabled/OFF.) Then click "Get TPH care profile" button and a diagram will show in the
area above.
2. If the profile is flat, it means that the print head is good. Check "Unhealthy TPH dot number". If the result is zero (0), that means the print
head is good.
3. Bad dots are presented as a spike in the profile. The arrow in below iprofile indicates the presence of potentially damaged dots and printer
will stop printing.
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5.4 Printer Function
Printer Function could be found in Printer Configuration. “Printer Function” will be shown on the left side of the window.
Functions Description
Calibrate Sensor Detect media types and the size of the label
Print Test Page Print test page according to the specified label size and sensor type.
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5.5 Setting Post-Print Action
When the printer is equipped with other opton kits, ex: cutter, peeler, rewinder, please select the mode after finishing the calibration.
Follow below procedure to set the post action for the printing:
Refer Chp 5.1 to Connect the printer with TSC Console > Double click the printer > The Printer Configuration Page will pop up > Click
Get to load information > Go to Common Tab > Find Post-Print Action > Select the mode depending on users’ application > Click Set.
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6. TroubleShooting
This section lists the common problems that according to the LED status and other problems you may encounter when operating
the printer. Also, it provides solutions.
LED Status
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Print Problem
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7. Maintenance
This session presents the clean tools and methods to maintain the printer.
For Cleaning
Depending on the media used, the printer may accumulate residues (media dust, adhesives, etc.) as a by-product of normal
printing. To maintain the best printing quality, you should remove these residues by cleaning the printer periodically. Regularly
clean the print head and supply sensors once change a new media to keep the printer at the optimized performance and extend
printer life.
For Disinfecting
Sanitize your printer to protect yourself and others and can help prevent the spread of viruses.
Important
- Set the printer power switch to O (Off) prior to performing any cleaning or disinfecting tasks. Leave the power cord
connected to keep the printer grounded and to reduce the risk of electrostatic damage.
- Do not wear rings or other metallic objects while cleaning any interior area of the printer.
- Use only the cleaning agents recommended in this document. Use of other agents may damage the printer and void its
warranty.
- Do not spray or drip liquid cleaning solutions directly into the printer. Apply the solution on a clean lint-free cloth and then
apply the dampened cloth to the printer.
- Do not use canned air in the interior of the printer as it can blow dust and debris onto sensors and other critical
components.
- Only use a vacuum cleaner with a nozzle and hose that are conductive and grounded to drain off static build up.
- All reference in these procedures for use of isopropyl alcohol requires that a 99% or greater isopropyl alcohol content be
used to reduce the risk of moisture corrosion to the printhead.
- Do not touch printhead by hand. If you touch it careless, please use 99% Isopropyl alcohol to clean it.
- Always taking personal precaution when using any cleaning agent.
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Cleaning Tools
Cotton swab
Lint-free cloth
Brush with soft non-metallic bristles
Vacuum cleaner
75% Ethanol (for disinfecting)
99% Isopropyl alcohol (for printhead and platen roller cleaning)
Genuine printhead cleaning pen
Mild detergent (without chlorine)
Cleaning Process:
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8. Angency Compliance and Approvals
EN 55032, Class A
EN 55024
EN 60950-1; EN 61000-3-2; EN 61000-3-3
This is a class A product. In a domestic environment this product may cause radio interference in which
case the user may be required to take adequate measures.
FCC part 15B, Class A
ICES-003, Class A
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15
of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the manufacturer’s instruction manual, may cause harmful interference with radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference, in which case you will be
required to correct the interference at your own expense.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This
device may cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
KN 32
KN 35
이 기기는 업무용(A 급) 전자파적합기기로서 판매자 또는 사용자는 이 점을 주의하시기 바라며, 가정외의 지역에서 사용하는 것을 목적으로
합니다.
GB 4943.1
GB 9254, Class A
GB 17625.1
此为 A 级产品,在生活环境中,该产品可能会造成无线电干扰, 33
在这种情况下,可能需要用户对干扰采取切实可行的措施。
IS 13252(Part 1)/
IEC 60950-1
UL 60950-1(2nd Edition)
CSA C22.2 No. 60950-1-07(2nd Edition)
TP TC 004/2011
TP TC 020/2011
LP0002
Note: There may have certification differences in the series models, please refer to product label for accuracy.
Important safety instructions:
1. Read all of these instructions and keep them for later use.
2. Follow all warnings and instructions on the product.
3. Disconnect the power plug from the AC outlet before cleaning or if fault happened.
Do not use liquid or aerosol cleaners. Using a damp cloth is suitable for cleaning.
4. The mains socket shall be installed near the equipment and easily accessible.
5. The unit must be protected against moisture.
6. Ensure the stability when installing the device, Tipping or dropping could cause damage.
7. Make sure to follow the correct power rating and power type indicated on marking label
provided by manufacture.
8. Please refer to user manual for maximum operation ambient temperature.
WARNING: 34
Hazardous moving parts, keep fingers and other body parts away.
CAUTION:
(For equipment with RTC (CR2032) battery or rechargeable battery pack)
Risk of explosion if battery is replaced by an incorrect type.
Dispose of used batteries according to the Instructions as below.
1. DO NOT throw the battery in fire.
2. DO NOT short circuit the contacts.
3. DO NOT disassemble the battery.
4. DO NOT throw the battery in municipal waste.
5. The symbol of the crossed out wheeled bin indicates that the battery should not be placed in municipal waste.
Caution: The printhead may be hot and could cause severe burns. Allow the printhead to cool.
CAUTION:
Any changes or modifications not expressly approved by the grantee of this device could void the user's authority to operate the equipment.
The frequency, mode and the maximum transmitted power in EU are listed below:
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2400 MHz – 2483.5 MHz: 19.88 dBm (EIRP)(Wi-Fi)
5150 MHz – 5250 MHz: 17.51 dBm (EIRP)(Wi-Fi)
2402 MHz – 2480 MHz: 6.02 dBm (EIRP)(Bluetooth)
Requirements in
AT/BE/BG/CZ/DK/EE/FR/DE/IS/IE/IT/EL/ES/CY/LV/LI/LT/LU/HU/MT/NL/NO/PL/PT/RO/SI/SK/TR/FI/SE/CH/UK/HR.
5150MHz~5350MHz is for indoor use only.
Restrictions In AZE
National restrictions information is provided below
Frequency Band Country Remark
Hereby, TSC Auto ID Technology Co., Ltd. declares that the radio equipment type [Wi-Fi] IEEE 802.11 a/b/g/n is in compliance with
Directive 2014/53/EU
The full text of the EU declaration of conformity is available at the following internet address:
http://www.tscprinters.com/cms/theme/index-39.html
FCC Statement:
RF exposure warning (For Wi-Fi)
This equipment must be installed and operated in accordance with provided instructions and must not be co-located or operating in
conjunction with any other antenna or transmitter. End-users and installers must be providing with antenna installation instructions
and transmitter operating conditions for satisfying RF exposure compliance.
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RF exposure warning (For Bluetooth)
The equipment complies with FCC RF exposure limits set forth for an uncontrolled environment.
The equipment must not be co-located or operating in conjunction with any other antenna or transmitter.
This device has also been evaluated and shown compliant with the IC RF Exposure limits under portable exposure conditions.
(Antennas are less than 20 cm of a person's body). (For Bluetooth)
Canada, avis de l'Industry Canada (IC)
Cet appareil numérique de classe B est conforme aux normes canadiennes ICES-003 et RSS-210.
Son fonctionnement est soumis aux deux conditions suivantes : (1) cet appareil ne doit pas causer d'interférence et (2) cet appareil
doit accepter toute interférence, notamment les interférences qui peuvent affecter son fonctionnement.
Informations concernant l'exposition aux fréquences radio (RF)
La puissance de sortie émise par l’appareil sans fil est inférieure à la limite d'exposition aux fréquences radio de l'Industry Canada (IC). Utilisez
l’appareil sans fil de façon à minimiser les contacts humains lors du fonctionnement normal.
Ce périphérique a également été évalué et démontré conforme aux limites d'exposition radio-fréquence par l'IC pour des utilisations
par des opérateurs mobiles (les antennes sont à moins de 20 cm du corps d'une personne). (Pour le Bluetooth)
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NCC 警語:
經型式認證合格之低功率射頻電機,非經許可,公司、商號或使用者均不得擅自變更頻率、加大功率或變更原設計之特性及功能。(即
低功率電波輻射性電機管理辦法第十二條)
低功率射頻電機之使用不得影響飛航安全及干擾合法通信;經發現有干擾現象時,應立即停用,並改善至無干擾時方得繼續使用。
前項合法通信,指依電信法規定作業之無線電通信。低功率射頻電機須忍受合法通信或工業、科學及醫療用電波輻射性電機設備之干
擾。(即低功率電波輻射性電機管理辦法第十四條)
這是甲類的資訊產品,在居住的環境使用中時,可能會造成射頻 干擾,在這種情況下,使用者會被要求採取某些適當的對策。
Use of the Made for Apple badge means that an accessory has been designed to connect specifically to the Apple product(s) identified in the badge, and has
been certified by the developer to meet Apple performance standards. Apple is not responsible for the operation of this device or its compliance with safety
and regulatory standards.
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For US Model
Made for iPhone® XS Max, iPhone XS, iPhone XR, iPhone X, iPhone 8, iPhone 8 Plus, iPhone 7,
iPhone 7 Plus, iPhone SE, iPhone 6s, iPhone 6s Plus, iPhone 6, iPhone 6 Plus, iPhone 5s,
iPad Pro® 12.9-inch (2nd generation), iPad Pro 10.5-inch, iPad® (6th generation),
iPad (5th generation), iPad Pro 9.7-inch, iPad Pro 12.9-inch (1st generation), iPad Air® 2,
iPad mini™ 4, iPad mini 3, iPad Air, iPad mini 2, iPod touch® (6th generation)
iPad, iPad Air, iPad Pro, iPhone are trademarks of Apple Inc., registered in the U.S. and other countries.
For JP Model
Made for iPhone XS Max, iPhone XS, iPhone XR, iPhone X, iPhone 8, iPhone 8 Plus, iPhone 7,
iPhone 7 Plus, iPhone SE, iPhone 6s, iPhone 6s Plus, iPhone 6, iPhone 6 Plus, iPhone 5s,
iPad Pro 12.9-inch (2nd generation), iPad Pro 10.5-inch, iPad (6th generation), iPad (5th generation),
iPad Pro 9.7-inch, iPad Pro 12.9-inch (1st generation), iPad Air 2, iPad mini 4, iPad mini 3, iPad Air,
iPad mini 2, iPod touch (6th generation)
iPad, iPad Air, iPad Pro, iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. The trademark “iPhone” is used in Japan with a
license from Aiphone K.K.
iPad, iPad Air, iPad Pro, iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. 39
9. Revise History
40