What name is the reservation under?

How long will you be staying?

Are you planning on checking out tomorrow?
I'm afraid you can't check in until after 4:00 pm.
What type of vehicle are you driving?
Do you know the license plate number of your vehicle?
Complimentary breakfast is served in the lobby between 8 and 10 am.
I'll give you two room keys.
The dining room is on the main floor at the end of the hall.
The weight room and sauna are on the top floor.
Just call the front desk if you need any extra towels or pillows.
We have a reservation under Jill McMann.
Do you have any vacancies?
Is the hotel booked, or can we get a room for tonight?
How do we get to our room from here?
Is it okay to park out front?
What time is the pool open until?
What time is breakfast served at?
Is it too early to check in?
Can we get a wake-up call?
When is check out time?
Are you ready to check out?
What room were you in?
How was your stay?
Was everything satisfactory?
Will you be putting this on your card?
And how will you be paying for this?
Would you like to speak to the hotel manager on duty?
I'll just need your room keys, please.
Enjoy the rest of your holiday.
Have a safe trip home.
Do you have a reservation?
May I have your name, please?
How long will you be staying?
Could I see your I.D., please?
How many guests are with you?
Could you please fill out this form?
Do you need help with your bags?
Do you need a wake-up call?
Are you familiar with [Vancouver]?
Is there anything else we can help you with?
I’m sorry, we don’t have any rooms available.
Your room is on the second floor.
Your room number is (901).
Sorry, pets are not allowed.
Sorry, smoking is not allowed.
Please sign your name here.
Here is your key.
There is a restaurant on the ground floor.
More fresh towels are available at the front desk.
Thank you for staying with us!

How may I help you?

I would like to make a reservation
what is the exact date of your arrival?
I will arrive there on September 2nd
How many nights will you stay?
We will stay three days and two nights
How many people is the reservation for?
The reservation is for 3 people
What type of room would you like?
We would like a double room
Can I have your full name please?
My full name is Ryan Albert Shoemaker
How do you spell your last name?
It’s S-H-O-E-M-A-K-E-R
Will you pay with visa or Mastercard?
I will pay with visa
What’s your credit card Number?
My credit card number is 4523-4561-1234-7894
What’s your phone number?
My phone number is 4561-3698
R: How long will you be staying?
C: I’ll be staying for two nights.
R: How many people is the reservation for?
C: For two people
R: And would you like a single rooom?
C: yes, please.
R: Great. And would you prefer to have a room with a view of the ocean?
C: Sure What’s the rate for the room?
R: Your room is $400 per night, Now what name will the reservation be listed under?
C: Jack Johnson
R: Could you spell your last name for me, please?
C: Sure. J-O-H-N-S-O-N
R: Could you tell me your telephone number?
C: Yes, my cell phone number is 555-26386.
R: Great. Now I’ll need your credit card information to reserve the room for you. What type of card is it?
C: Visa. The number is 987654321.
R: And what is the name of the cardholder?
C: Jack Johnson
R: Alright, Mr. Johnson, your reservation has been made
C: Great, thank you so much.
R: My pleasure. Have a nice day.

R: Yes sir, we have several rooms available for that particular weekend. And what is the exact date of
your arrival?
C: The 24th.
R: How long will you be staying?
C: I'll be staying for two nights.
R: How many people is the reservation for?
C: There will be two of us.
R: And would you like a room with twin beds or a double bed?
C: A double bed, please.
R: Great. And would you prefer to have a room with a view of the ocean?
C: If that type of room is available, I would love to have an ocean view. What's the rate for the room?
R: Your room is five hundred and ninety dollars per night. Now what name will the reservation be listed
under?
C: Charles Hannighan.
R: Could you spell your last name for me, please?
C: Sure. H-A-N-N-I-G-H-A-N
R: And is there a phone number where you can be contacted?
C: Yes, my cell phone number is 555-26386.
R: Great. Now I'll need your credit card information to reserve the room for you. What type of card is it?
C: Visa. The number is 987654321.
R: And what is the name of the cardholder?
C: Charles H. Hannighan.
R: Alright, Mr. Hannighan, your reservation has been made for the twenty-fourth of September for a
room with a double bed and view of the ocean. Check-in is at 2 o'clock. If you have any other questions,
please do not hesitate to call us.
C: Great, thank you so much.
R: My pleasure. We'll see you in September, Mr. Hannighan. Have a nice day.
Hotel: Good afternoon. Welcome to the Grand Woodward Hotel. How may I help you?
Guest: I have a reservation for today. It's under the name of Hannighan.
Hotel: Can you please spell that for me, sir?
Guest: Sure. H-A-N-N-I-G-H-A-N.
Hotel: Yes, Mr. Hannighan, we've reserved a double room for you with a view of the ocean for two
nights. Is that correct?
Guest: Yes, it is.
Hotel: Excellent. We already have your credit card information on file. If you'll just sign the receipt along
the bottom, please.
Guest: Whoa! Five hundred and ninety dollars a night!
Hotel: Yes, sir. We are a five star hotel after all.
Guest: Well, fine. I'm here on business anyway, so at least I'm staying on the company's dime. What's
included in this cost anyway?
Hotel: A full Continental buffet every morning, free airport shuttle service, and use of the hotel's safe are
all included.
Guest: So what's not included in the price?
Hotel: Well, you will find a mini-bar in your room. Use of it will be charged to your account. Also, the
hotel provides room service, at an additional charge of course.
Guest: Hmm. Ok, so what room am I in?
Hotel: Room 487. Here is your key. To get to your room, take the elevator on the right up to the fourth
floor. Turn left once you exit the elevator and your room will be on the left hand side. A bellboy will
bring your bags up shortly.
Guest: Great. Thanks.
Hotel: Should you have any questions or requests, please dial 'O' from your room. Also, there is internet
available in the lobby 24 hours a day.
Guest: Ok, and what time is check-out?
Hotel: At midday, sir.
Guest: Ok, thanks.
Hotel: My pleasure, sir. Have a wonderful stay at the Grand Woodward Hotel.
Hotel: Did you enjoy your stay with us?
Guest: Yes, very much so. However, I now need to get to the airport. I have a flight that leaves in about
two hours, so what is the quickest way to get there?
Hotel: We do have a free airport shuttle service.
Guest: That sounds great, but will it get me to the airport on time?
Hotel: Yes, it should. The next shuttle leaves in 15 minutes, and it takes approximately 25 minutes to get
to the airport.
Guest: Fantastic. I'll just wait in the lounge area. Will you please let me know when it will be leaving?
Hotel: Of course, sir. Oh, before you go would you be able to settle the mini-bar bill?
Guest: Oh yes certainly. How much will that be?
Hotel: Let's see. The bill comes to $37.50. How would you like to pay for that?
Guest: I'll pay with my Visa thanks, but I'll need a receipt so I can charge it to my company.
Hotel: Absolutely. Here we are sir. If you like you can leave your bags with the porter and he can load
them onto the shuttle for you when it arrives.
Guest: That would be great thank you.
Hotel: Would you like to sign the hotel guestbook too while you wait?
Guest: Sure, I had a really good stay here and I'll tell other people to come here.
Hotel: That's good to hear. Thank you again for staying at The Grand Woodward Hotel.

Mike: I'd like a room for two people, for three nights please.

Hotel Receptionist: Ok, I just need you to fill in this form please.

Hotel Receptionist: Do you want breakfast?

Mike: Yes, please.

Hotel Receptionist: Breakfast is from 7 to 10 each morning in the dining room. Here is your key. Your
room number is 345, on the third floor. Enjoy your stay.

Mike: Thank you.

Conversation 2
Lisa: I'd like a room please.

Hotel Receptionist: Do you have a reservation?

Lisa: No, I don't.

Hotel Receptionist: How many nights?

Lisa: Two nights, please.

Hotel Receptionist: For two people?

Lisa: Yes.

Hotel Receptionist: Do you want breakfast?

Lisa: No, thank you.

Hotel Receptionist: Ok, that will be $210. Do you want to pay now, or when you check out?
Lisa: I'll pay now.

Hotel Receptionist: Can you fill this in, and sign here please.

Hotel Receptionist: Thank you. Here is your receipt and your key. You are in room 231, on the second
floor.

Leaving the Hotel

Mike: I'd like to check out please.

Hotel Receptionist: What room number?

Mike: 231.

Hotel Receptionist: That's $250 please.

Mike pays the hotel receptionist.

Hotel Receptionist: Thank you. Sign here please. Have a good journey.

Mike: Thank you.

Useful dialogue for dealing with hotels

tel:+48 533 655 147 www.angloville.pl
fax: 22 247 23 23 email: biuro@angloville.pl
Useful dialogue for dealing with hotels.
When you arrive at a hotel, you must check-in at the reception or front desk.
The check-in process can take a while since the receptionist has to find your
reservation, request payment for the room, and then inform you about the
hotel's policies and procedures. You are also given a key to your room at this
time.
Hotels often distinguish themselves by the services they offer. Fancy hotels
often have a porter to help you with a variety of tasks. They can help you get a
taxi, make reservations at restaurants or plays for you, and give you advice
about the city.
In smaller and cheaper hotels, the job of porter is done by the receptionist and
a doorman, who opens the hotel doors and car doors for you.
These are nice services, especially after you've been traveling, but they're not
free. It is common courtesy to tip the porter and bellboys each time they help
you.
In your room, there may be a single or double bed, depending on how many
people are staying there. There may even be two single beds, or twin beds.
Also in the room are a desk, a dresser to store your clothes in, a nightstand
with a lamp beside the bed, a television with cable/satellite TV, heating and air
conditioning.
If you're lucky, there may even be a mini-bar in your room. This is a small
refrigerator that has tiny bottles of alcohol, as well as snacks. But beware:
these are not free. In fact, they typically cost two to three times as much as
they do in a grocery store. But many people pay the exuberant price for the
convenience of not having to leave the hotel.
Another convenience that hotels offer is room service. To order room service,
you call down to the reception and ask for a food item listed on the hotel's
tel:+48 533 655 147 www.angloville.pl
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menu. The food is then brought to your room for you to enjoy. Remember, this
is another service that deserves a tip.
Many hotels also have restaurants attached where breakfast is served in the
morning. A hotel breakfast can range from a Continental buffet, which consists
of you helping yourself to food that has been laid out for you and other hotel
guests. The Continental breakfast is not very elaborate and is often included in
the price of the room. However, you can also order prepared food from the
restaurant's menu.
At the proper check-out time, which is often early, you must vacate the room
so that the cleaning staff, can clean the rooms and make the beds. If you don't
leave on time, charges may apply and you will have to pay extra money.
Fortunately, you can ask for a wake-up call from the front desk so you won't
sleep through check-out
To get to your next destination, you can take an airport shuttle, which will take
you directly to the airport. If a hotel doesn't have its own shuttle, it can usually
arrange for one to pick you up at the hotel.
tel:+48 533 655 147 www.angloville.pl
fax: 22 247 23 23 email: biuro@angloville.pl
Typical conversations
Making Reservations
 Reception: Good morning. The Big Grand Hotel. How may I help you?
 Guest: Hi, good morning. I'd like to make a reservation for the first weekend in
September. Do you have any vacancies?
 Reception: Yes sir, we have several rooms available for that particular
weekend. And what is the exact date of your arrival?
 Guest: The 10th.
 Reception: How long will you be staying?
 Guest: I'll be staying for three nights.
 Reception: How many people is the reservation for?
 Guest: There will be two of us.
 Reception: And would you like a room with twin beds or a double bed?
 Guest: A double bed, please.
 Reception: Great. And would you prefer to have a room with a view of the
lake?
 Guest: If that type of room is available, I would love to have a lake view.
What's the rate for the room?
 Reception: Your room is six hundred and fifty dollars per night. Now what
name will the reservation be listed under?
 Guest: Simon Moore.
 Reception: Could you spell your last name for me, please?
 Guest: Sure M-O-O-R-E
 Reception: And is there a phone number where you can be contacted?
 Guest: Yes, my mobile phone number is 123 456 7890.
 Reception: Great. Now I'll need your credit card information to reserve the
room for you. What type of card do you have?
 Guest: MasterCard. The number is 987654321.
 Reception: And what is the name of the cardholder?
 Guest: Simon T Moore.
 Reception: Alright, Mr. Moore, your reservation has been made for the tenth
of September for a room with a double bed and view of the lake. Check-in is
after 2 pm. If you have any other questions, please do not hesitate to call us.
 Guest: Great, thank you so much.
 Reception: My pleasure. We'll see you in September, Mr. Moore.
tel:+48 533 655 147 www.angloville.pl
fax: 22 247 23 23 email: biuro@angloville.pl
Checking-In
 Reception: Good afternoon. Welcome to The Big Grand Hotel. How may I
help you?
 Guest: I have a reservation for today. It's under the name of Moore.
 Reception: Can you please spell that for me, sir?
 Guest: Sure. M-O-O-R-E.
 Reception: Yes, Mr. Moore, we've reserved a double room for you with a view
of the lake for three nights. Is that correct?
 Guest: Yes, it is.
 Reception: Excellent. We already have your credit card information on file. If
you'll just sign the receipt along the bottom, please.
 Guest: Whoa! Six hundred and fifty dollars a night!
 Reception: Yes, sir. We are a five star hotel after all.
 Guest: Well, fine. I'm here on business anyway, so at least I'm staying on the
company's dime. What's included in this cost anyway?
 Reception: A full Continental buffet every morning, free airport shuttle service,
and use of the hotel's safe are all included.
 Guest: So what's not included in the price?
 Reception: Well, you will find a mini-bar in your room. Use of it will be
charged to your account. Also, the hotel provides room service, at an
additional charge of course.
 Guest: Hmm. Ok, so what room am I in?
 Reception: Room 721 sir. Here is your key. To get to your room, take the
elevator on the right up to the seventh floor. Turn right once you exit the
elevator and your room will be on the left hand side. A bellboy will bring your
bags up shortly.
 Guest: Great. Thanks.
 Reception: Should you have any questions or requests, please dial 'O' from
your room. Also, there is internet available in the room 24 hours a day.
 Guest: Ok, and what time is check-out?
 Reception: Before midday, sir.
 Guest: Ok, thanks.
 Reception: My pleasure, sir. Have a wonderful stay at The Big Grand Hotel.
tel:+48 533 655 147 www.angloville.pl
fax: 22 247 23 23 email: biuro@angloville.pl
Check-out / Getting to the airport
 Reception: Did you enjoy your stay with us?
 Guest: Yes, very much so. However, I now need to get to the airport. I have a
flight that leaves in about two and a half hours, so what is the quickest way to
get there?
 Reception: We do have a free airport shuttle service.
 Guest: That sounds great, but will it get me to the airport on time?
 Reception: Yes, it should. The next shuttle leaves in 10 minutes, and it takes
approximately 15 minutes to get to the airport.
 Guest: Fantastic. I'll just wait in the lounge area. Will you please let me know
when it will be leaving?
 Reception: Of course, sir. Oh, before you go would you be able to settle the
mini-bar bill?
 Guest: Oh yes certainly. How much will that be?
 Reception: Let's see. The bill comes to 37.50. How would you like to pay for
that?
 Guest: I'll pay with my Visa thanks, but I'll need a receipt so I can charge it to
my company.
 Reception: Absolutely. Here we are sir. If you like you can leave your bags
with the porter and he can load them onto the shuttle for you when it arrives.
 Guest: That would be great thank you.
 Hotel: Would you like to sign the hotel guestbook too while you wait?
 Guest: Sure, I had a really good stay here and I'll recommend you to other
people too.
 Hotel: That's good to hear. Thank you again for staying at The Big Grand
Hotel.
Your notes:
Materials written by Gideon Dixon-MacLeod
tel: +48 533 655 147
fax: 22 247 23 23
www.angloville.pl
email: biuro@angloville.pl
Receptionist: — Good afternoon, San Felice Hotel. May I help you?
Mrs Ryefield: — Yes. I´d like to book a room, please.
Receptionist: — Certainly. When for, madam?
Mrs Ryefield: — March the 23rd.
Receptionist: — How long will you be staying?
Mrs Ryefield: — Three nights.
Receptionist: — What kind of room would you like, madam?
Mrs Ryefield: — Er... double with bath. I´d appreciate it if you could give me a room with a view
over the lake.
Receptionist: — Certainly, madam. I´ll just check what we have available. . . Yes, we have a room
on the 4th floor with a really splendid view.
Mrs Ryefield: — Fine. How much is the charge per night?
Receptionist: — Would you like breakfast?
Mrs Ryefield: — No, thanks.
Receptionist: — It´s eighty four euro per night excluding VAT.
Mrs Ryefield: — That´s fine.
Receptionist: — Who´s the booking for, please, madam?
Mrs Ryefield: — Mr and Mrs Ryefield, that´s R-Y-E-F-I-E-L-D.
Receptionist: — Okay, let me make sure I got that: Mr and Mrs Ryefield. Double with bath for
March the 23rd, 24th and 25th. Is that correct?
Mrs Ryefield: — Yes it is. Thank you.
Receptionist: — Let me give you your confirmation number. It´s: 7576385. I´ll repeat that:
7576385. Thank you for choosing San Felice Hotel and have a nice day. Goodbye.
Mrs Ryefield: — Goodbye.
Just a single, please.
Yes, of course. We take Visa and Access. Could you sign the register, please?
Just this one bag.
No, just a signature. Do you have any luggage?
Here's your key. Your room number is 655.
Good evening. Can I help you?
It's actually across the street next to the bank. I hope you enjoy your stay.
A shower. How much is the room?
Thank you. Goodnight.
No, thanks. Just breakfast, please. Can I pay by credit card?
Of course. A single room or a double?
Yes, sure. Do you need my address, too?
Oh, one more thing. Where is the hotel car park?
Now, do you want a room with a bath or a shower?
$85 for the room and that includes breakfast. Would you like to have dinner in the hotel?
Yes, please. Could I have a room for the night?