Jincy Joseph

Bangalore

Mobile: +91-8892733193 (India)

Email: jincy.danieljoseph@gmail.com

JOB OBJECTIVE

To pursue a challenging career and utilize the comprehensive knowledge in industrial psychology by
understanding the necessary skills to make the day-to-day operations of a business run more efficiently by
involving in training employees on better time management, active learning, organisational skills, critical
thinking, improving communication skills and interpersonal skills and also to make employees more
proficient at their career.

COMPETENCIES

➢ High personal integrity and able to relate and create trust

➢ Confident and persuasive team – builder able to bring out the best
➢ Creative and talented, capable of bringing out and developing the creative urge within
➢ Ability to work under pressure and meet deadlines
➢ Flexible to work under any environment
➢ Keen sense of learning

PROFILE SUMMARY

• Two years of experience in Soft skill, Product and Process training.

• Proficiency in MS Office
• Soft skill trainer who helps participants obtain the knowledge and skills they need to thrive in a fast
paced setting.
• Develops interpersonal skills while offering a complete and thorough lesson plan
• Organized trainer in managing people and time. Offers prompt feedback on training assessments,
participant behaviour and the overall effectiveness of training sessions.
• Experienced in designing multiple training contents for exciting and new hires.
• Represented Quality and training verticals for ISO Audit 9001-2015 Quality management system
• Experienced in talent management
• Experienced in employee surveys and interviews
• Experienced in identifying training needs by evaluating the strengths and weaknesses
• Experienced in translating requirements into trainings that will groom employees for the next step of
their career path.
• Experienced in building training programs and scheduling teaching plans
• Experienced in performing assessments, delivering curriculum and managing all phases of training
interventions.
SKILLS

• Leadership
• Decision making
• Team work
• Presentation
• Organizational planning
• Communication
• Interpersonal

CAREER CHRONOLOGY

• TEAM LEADER - TRAINING AND QUALITY

G7CR Technologies Private Limited, Bangalore (May 2017 – June 2018)

This role has given me immense knowledge and opportunity to cater to different people with different
personalities in a team. Handle the team in terms of performance, coaching, support, feedback, appraising the
team with the latest updates and people issues. Provide timely feedback and delivering the expected results.

Roles:

➢ Create an environment oriented to trust, open communication, creative thinking and cohesive
team effort.
➢ Represented the Quality and training verticals for the ISO Audit 9001-2015
➢ Provide the team with a vision of the process / project objectives
➢ Motivate and inspire team members
➢ Lead by setting a good example (role model) – behaviour consistent with words
➢ Coach and develop team members to perform and grow
➢ Facilitate problem solving and collaboration
➢ Strive for team consensus and win-win agreements
➢ Ensure discussions and decisions lead toward closure
➢ Maintain healthy group dynamics
➢ Intervene when necessary to aid the group in resolving issues
➢ Assure that the team members have the necessary education and training to effectively
participate and perform in the team
➢ Encourage creativity, risk taking and constant improvement
➢ Recognize and celebrate team and team member accomplishments and exceptional performance
➢ Coordinate with internal and external customers as necessary
➢ Familiarize the team with the customer needs, specifications, targets, process, standards,
techniques and tools to perform
➢ Assure that the team addresses all relevant issues within the specifications and various standards
➢ Provide necessary business information
➢ Keep the team focused and on track
➢ Used role playing, simulations, team exercises, group discussions, videos and lectures to instruct
participants in variety of ways.
➢ Documenting the new process updates in the process manual
 ➢ Generating reports on the training and Quality
➢ Assessed training needs through surveys, interviews with employees, focus groups and
consultation with managers.
➢ Conduct online training sessions for the client and their resources
➢ Support operations processing groups in training and process updates
➢ Collaborated with quality team and management across the organization to identify operational
deficiencies and develop solution oriented for measureable training.
➢ Designed training strategies, initiatives and materials
➢ Used a variety of assessment tools and strategies to improve instruction methods
➢ Conducted periodical evaluation to ensure the effectiveness of training on employee
performance.
➢ Conducted train the trainer sessions for new trainers

Highlights

➢ Handled trainings on Educational Counselling, Hospital Counselling and customer service.

➢ List of clients : Manipal hospitals, Sikkim Manipal University, Airtel, DTDC, Swiggy

• PROCESS TRAINER
G7CR Technologies private limited (July 2014 – July 2015)

Roles:

➢ Schedule appropriate training sessions

➢ Collaborate with management to identify company training needs
➢ Directed seminars, workshops, individual training sessions and lectures
➢ Designed and implemented effective training curriculum
➢ Prepared hard copy training materials such as module summaries, videos and presentations
➢ Trained and guided new employees
➢ Developed monitoring systems to ensure that all employees are performing job responsibilities
according to the training.
➢ Updating training dashboards and reports on daily basis.
➢ Creating assessments and dip checks based on the develop contents.

Highlights:

➢ Handled trainings on Educational Counselling and customer service.

➢ List of clients : Sikkim Manipal University, Airtel and DTDC

INTERNSHIPS

• Bharat Earth Movers Limited (BEML)

Human Resource Department
November 2016 – January 2017

• Deccan Chronicle
Reporter
May 2012 – June 2012

➢ Featured a by-line in Deccan Chronicle newspaper

PROJECTS

• Research on the difference between the leadership skill among the managers in the Information
Technology sector and Information Technology Enabled Sector on “Personality and Decision making
styles in managers at private sector”.
• Field work at Fenwick & Ravi Industry – Project on Comparative study on of Men & Women Recruitment
in industries.

EDUCATION

• MSc. Psychology (Industrial) 2017

Kristu Jayanti College, Bangalore.
Bangalore University
71.25%
• B.A 2014
Kristu Jayanti College, Bangalore.
Bangalore University
58.87%
• 12th / PUC 2011
St. Claret Pre University College
Karnataka Department of Pre-University Education
63.16%
• 10th 2009
St. Claret High School
Karnataka Secondary Education Board
57.12%

ACCOMPLISHMENT

• Won First Prize for competition in the National level psychology conference at Bharathiar University
Coimbatore.
• Participated in the following seminars and workshops:
▪ “Capacity building training on Life skills” by CLSE
▪ “Gerontology: A multi – disciplinary approach”
▪ “Workshop on Brain and Cognition”
▪ “Workshop on SPSS”
▪ “Qualitative Research Techniques in Social Sciences” National Level Workshop
▪ “Rorschach inkblot test” workshop
• Increased employee performance scores by 85% by developing new training processes.

INTEREST

• Reading books
• Travelling
• Listening songs
LINGUISTIC ABILITY

• Read, write and speak : English, Kannada and Hindi.

• Read and write : English, French, Kannada and Hindi.
• Speak : English, Kannada, Malayalam, Hindi and Tamil.

PERSONAL INFORMATION

• Date of birth : 25th October 1993

• Marital Status : Married
• Nationality : Indian
• Passport No : M1846380

REFERENCES

• Dr.Molly Joy
HOD, Department of Psychology
Kristu Jayanti College,
K.Narayanapura, Kothanur P.O,’Bangalore- 560077
Mob: +91- 9880096104

• Mr. Dinesh Kumar

Senior Manager, G7CR Technologies, India Private Limited
Bangalore - 560054
Mob no: +91- 9844411444

I consider myself familiar with Industrial Psychology Aspects. I am also confident of my ability to
work in a team; I hereby declare that the information above is true to the best of my knowledge.

(Jincy Joseph)