Kavita Kumawat Resume
Kavita Kumawat Resume
EXPERIENCE
Reliance Jio Infocom – Human Resource Intern, Training and Operations May 2024 - July 2024
Cogent E-Services Private Limited – Assistant Operation Team Leader (Axis Bank Process) May 2021 - July 2023
Led a team of 25+ members across various lines of business (Axis Bank process).
Supported team operations by resolving queries and ensuring achievement of daily targets.
Managed shift planning, attendance, leave tracking, and addressed attrition and shrinkage issues.
Conducted performance reviews, provided feedback, and organized training sessions to enhance team skills.
Created performance reports and shared insights to improve overall operational efficiency.
Addressed escalated issues and collaborated with departments to ensure smooth workflow.
PROJECTS
Project Title: To Study Evaluating the Effectiveness of Sales Training and Development Programs
Conducted qualitative research through employee interviews to assess the impact of sales training on performance and
customer engagement.
Analyzed feedback to evaluate improvements in sales effectiveness, communication skills, and overall employee
engagement post-training.
Identified gaps in training relevance and recommended role-specific content, practical exercises, and follow-up support
for better knowledge retention.
Demonstrated the role of strategic learning initiatives in enhancing workforce performance and aligning training with
organizational goals.
EDUCATION
KEY SKILLS