INFLIGHT

PRE-ARRIVAL GUIDE

INFLIGHT PRE-ARRIVAL GUIDE 2021

CONGRATULATIONS
AND WELCOME TO JETBLUE!
We are very excited to welcome you to the JetBlue Inflight
Qualification Training program!
You will be training at JetBlue University’s state-of-the-
art campus in Orlando, Florida. The College of Inflight’s
Qualification Training Program offers blended learning,
which includes both eLearning and instructor-led classes
dedicated to support you in the successful completion of your
Qualification Training. JetBlue University’s faculty strives to
make your JetBlue Experience the best possible. Simply put,
we are here for you!

2 INFLIGHT PRE-ARRIVAL GUIDE 2021

INFLIGHT
INFLIGHTPRE-ARRIVAL
PRE-ARRIVALGUIDE
GUIDE2021
2021 3
 CONTENTS
6 HOW TO PREPARE FOR YOUR ARRIVAL
7 CHECKLIST
8 THINGS TO KNOW BEFORE YOU GO
9 GETTING TO ORLANDO
9 MAKING ARRANGEMENTS
9 TIPS ON PACKING
10 ABOUT THE LODGE AT OSC
11 INFORMATION ABOUT YOUR STAY
11 MEAL ALLOWANCE
11 ACCESS TO OSC TRAINING CENTER
12 LODGE AMENITIES
12 WI-FI
12 READING ROOMS AND COLLABORATION SPACES AT THE LODGE
12 LAUNDRY
12 VISITORS
12 SMOKING POLICY
13 FOOD AND BEVERAGE
13 THE TAILFIN BAR
13 GRAB & GO (ON THE FLY)
14 LOOKING BLUE-TIFUL
15 TRAINING WEEKS 1 - 3: RELAXED CASUAL
15 TRAINING WEEK 4: UNIFORM COMPLIANCE

4 INFLIGHT PRE-ARRIVAL GUIDE 2021

 16 HAIR, HAIR ACCESSORIES, MAKEUP, AND NAILS
18 GUIDELINES FOR JEWELRY
19 OTHER UNIFORM APPEARANCE STANDARDS
20 UNIFORM SHOES
21 VIDEO TUTORIALS: LOOKING GOOD
22 BLUE TIPS
23 CREW BASES
23 JETBLUE BENEFITS
23 COMPENSATION
24 TRAVEL ELIGIBILITY REQUIREMENTS
26 TRAINING
27 TRAINING EXPECTATIONS
28 WHAT DOES TRAINING LOOK LIKE?
29 TRAVEL DURING TRAINING
29 TRANSFERRING JETBLUE CREWMEMBERS
30 PRE-ARRIVAL
30 ELECTRONIC LEARNING
30 TRAINING LINKS
31 APPENDIX
32 THE 24-HOUR CLOCK
32 JETBLUE AIRPORT CODES
33 AIRLINE TERMINOLOGY

INFLIGHT PRE-ARRIVAL GUIDE 2021 5

HOW TO PREPARE
FOR YOUR
ARRIVAL

6 INFLIGHT PRE-ARRIVAL GUIDE 2021

CHECKLIST
Please read your offer letter carefully and follow the instructions
regarding your employment with JetBlue and what is expected of
you prior to your arrival to training. We would also like to remind you
to bring the following on your first day of training:
• A valid U.S. passport (not expiring within 7 months of the start of
your training) or a valid non-U.S. passport and proof of the right to
work in the U.S.
• Solid black leather or patent leather uniform shoes*
• Solid black handbag* (women only)
• Benefits packet (if you received it prior to training)
• Appropriate attire for training (see LOOKING BLUE-TIFUL
section)
• An appropriate sweater for colder weather or cold classrooms
• Appropriate shoes with closed toe for workshops scheduled on
cabin simulators
• A conservative swim suit or swim attire/covering for a water
evacuation module (shorts and a t-shirt are acceptable)
• List of important contact names and phone numbers
• Stationery, sticky notes, highlighters, index cards, or colored pens
for note taking and studying
• Travel sewing kit
• Optional: A laptop computer for personal use/studying. (Note:
An iPad will be assigned to you that can be used to take assigned
eLearning during training.)
• Optional: Camera to capture training memories (Note: cell phone
cameras are not permitted for use during training)
• Optional: Reusable coffee cup with lid and a reusable water bottle
with cap for use during training

*This is required to be in compliance with uniform standards (see

LOOKING BLUE-TIFUL section)

INFLIGHT PRE-ARRIVAL GUIDE 2021 7

THINGS TO
KNOW BEFORE
YOU GO

8 INFLIGHT PRE-ARRIVAL GUIDE 2021

GETTING TO ORLANDO MAKING ARRANGEMENTS
JetBlue will arrange for your travel to Orlando, A great training experience requires advanced
FL. If you are traveling by air, we recommend planning. The fewer external distractions you
that you check in for all flights as soon as have during training, the easier and more
possible, beginning 24 hours prior to departure. successful your training will be. We recommend
Dress code for travel to training is business you handle as many day-to-day issues as
casual (see Page 15). If you encounter delays possible before you leave home, such as paying
or difficulties with your flights the day of travel, bills, arranging day care, pet sitters, or any
here is what to do: other personal items you take care of on a
• If you are flying JetBlue, contact regular basis.
our Reservations Crewmembers at
1-800-JETBLUE to rebook your flight, and
contact your Talent Acquisition Recruiter.
• If you are flying another airline, contact the
airline directly and ask to be re-booked on
the next available flight. Reach out to your
Talent Acquisition Recruiter to make them
aware of the situation.

TIPS ON PACKING
If you are traveling on a JetBlue Flight to get to
and from training, you will be allowed to check
For your reference, JBU’s address is:
up to 2 bags (up to 50 lbs. each) to Orientation
8265 Hangar Blvd
and 3 bags when you depart Orlando. If you
Orlando, FL
choose to check more bags, you will be charged
32827
a fee. If you are flying on a different airline
PH: (407) 812-2000 or (407) 812-2002.
to get to training, be sure to find information
If you live locally or choose to drive your own about their checked bag restrictions and plan
vehicle, please ensure your recruiter is aware accordingly.
of this. There is parking available at JetBlue
University, but you will need to obtain a visitor’s
pass and display it on your dashboard after your
arrival to training.

INFLIGHT PRE-ARRIVAL GUIDE 2021 9

ABOUT THE LODGE AT OSC
There are three main buildings at the Lodge, as
well as an outside courtyard and recreational
area. The main building houses Humanity
Hall, where you’ll find the reception area, the
Lodge cafeteria, the Tailfin Bar, the True Blue
conference spaces, and On-The-Fly – our grab
and go area that is open 24 hours a day. You
will be provided with a map at check-in that
details the location of reading rooms (great
areas for study and collaboration), along with
recreational activities.

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INFORMATION ABOUT YOUR STAY While JetBlue will cover the cost of your room
JetBlue will provide you with your own hotel and meals at the Lodge (including applicable
room while in training. The majority of our taxes), an off-site hotel will require a personal
hotels typically provide internet access, a small credit card at check-in for charging incidentals
refrigerator, a microwave, and breakfast free and other amenities added to your room. If
of charge. Laundry facilities will be provided at staying at the Lodge your on-file card will also
JetBlue’s Lodge. Your specific hotel location, be charged for any alcohol purchased from The
address, and check-in/check-out dates are Tailfin Bar and items outside of your budgeted
included in the travel arrangements sent to you. amount. Please note that JetBlue University
Please plan accordingly. provides contracted transportation to the
airport, hotels (contracted for Crewmembers
Upon arrival in Orlando, proceed to baggage
during training), and transportation back to
claim to retrieve your luggage. After retrieving
JBU/The Lodge. Should you choose to go off-
your luggage, call your hotel and ask for
site on your own, you will need to call a taxi.
the hotel shuttle to pick you up. If staying at
JetBlue’s Lodge you can call JBU’s front desk
at 407-812-2002 and ask for the JBU shuttle MEAL ALLOWANCE
to pick you up from the airport. It runs on a
schedule, so please be patient.
Upon arrival at your hotel, check-in and
settle into your accommodations. Additional
information will be presented to you upon check
in. If staying off-site the envelope will contain
specific instructions regarding transportation to
and from Orientation. If you have any questions
regarding training, please contact your People
Department Recruiter. The Lodge at OSC will provide breakfast,
For all trainees, JetBlue’s Lodge provides lunch and dinner every day. Your daily budget
a collaborative environment that includes includes: $6 for breakfast, $8 for lunch and
internet access, a shared refrigerator & $12 for dinner. Any purchases above the
microwave on each floor, and meals (within a allotted amount will be your own responsibility,
budget) free of charge. including alcoholic beverages.

ACCESS TO JBU TRAINING CENTER

The training center at JBU is accessible from
5:00 AM to midnight. After that time, students
are encouraged to head to the Lodge to utilize
study spaces, collaboration areas/reading
rooms, and the business center.

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LODGE AMENITIES LAUNDRY
The following are some of the amenities There is a free guest laundry on the first floor
available to you during your stay: front tower. Please refer to your map for its
• Half basketball court location. Travel-sized laundry detergent and
• Grass volleyball area dryer sheets can be purchased in the Lobby of
• Saltwater plunge pool the Lodge.
• Tabletop shuffleboard games VISITORS
• Bicycles and helmets for use on local roads Family members, friends or visitors are
(available until sundown) not permitted to enter the guest room towers
• Fitness center (open 24/7) or stay overnight with you at the Lodge;
• Outdoor fire pit seating area however, they can join you and enjoy the facility
• Outdoor dining area in common areas like Humanity Hall, the
• Walking trail Restaurant or the Tailfin Bar. All guests must
Equipment for the use of these recreational be escorted by a JetBlue Crewmember at all
activities can be signed out at The Lodge times.
front desk.
SMOKING POLICY
WI-FI There are two smoking areas on property.
There is free high-speed internet hotspot One is across from the pool and guest
available throughout the facility, as well as the towers, in the screened-in patio next to the
JetBlue Corporate Wi-Fi and mobile networks, loading dock. The other smoking area is the
which you will use to access some of your gazebo next to the security shack at the main
computer-based training. In order to use the entrance. These areas are clearly marked.
hotspot, please read through the terms and Please use the cigarette butt receptacles for
conditions and click on the Accept button to all smoking materials. Smoking is not allowed
accept them. Once you have done so, you can on balconies, patios, in the pool areas, or any
launch the browser of your choice. of the recreational areas. Violations of the
READING ROOMS AND smoking policy may result in a cleaning fee or
COLLABORATION SPACES AT disciplinary action.
THE LODGE Thanks in advance for adhering to the Lodge
On every guest floor, there are two reading smoking policy.
rooms for the use of guests. These rooms can
be used for study, watching TV, socializing,
and collaboration. You don’t need to reserve
the spaces, they are available on a first
come, first served basis for all guests. The
larger, front reading rooms contain ice
machines, refrigerators, coffee service and
microwaves. Please note that alcohol may not be
stored in these refrigerators. The middle reading
rooms are smaller and contain a TV monitor,
conference table, and chairs for up to ten people.

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FOOD AND BEVERAGE OPTIONS
All JetBlue Crewmembers and Business Partners, whether
or not they are a registered guest of the Lodge, are welcome
at the Lodge cafeteria, The Tailfin Bar or the 24/7 “On the Fly”
food and sundries shop.
Chef Josh Bernstein, formerly the Executive Chef at the
Grand Bohemian Hotel in downtown Orlando, has developed
culinary offerings that will appeal to many tastes.

FOOD AND BEVERAGE HOURS OF OPERATION

The cafeteria at the Lodge serves breakfast, lunch, and
dinner on the following daily schedule:
• Breakfast 6:00AM -10:00AM
• Lunch 11:00AM -2:00PM
• Dinner 5:00AM -9:00PM
Please note: For classes with a 6:00AM start, we will provide
a grab and go breakfast option at 5:30AM.

THE TAILFIN BAR

The Tailfin Bar serves Starbucks coffee products daily until
1:00PM. There will be a food menu and full bar service
starting at 5:00PM. You must be 21 years of age or older
to purchase alcohol. As a reminder, no alcohol can be
purchased while in uniform or with your JetBlue ID on.
If your training course includes a student meal plan, the
money allocated for meals can be used to purchase any
food item in the Lodge cafeteria, The Tailfin Bar (Starbucks
and bar food menu) and On the Fly (food and snack items
only – no sundries). Please keep track of your daily spending.
Should you exceed your daily allotted meal plan dollars, you
will be responsible to pay the difference at checkout.

GRAB & GO (ON THE FLY)

Pressed for time? On the Fly is a grab-and-go shop with fresh
food prepared daily.
• Available 24/7
• Fresh food, packaged by The Lodge kitchen staff
(sandwiches, salads, and snacks)
• Toiletries and sundries

INFLIGHT PRE-ARRIVAL GUIDE 2021 13

LOOKING BLUE-TIFUL

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TRAINING WEEKS 1 - 3: RELAXED CASUAL
FASHION DOS:
We own the JetBlue brand and culture together. You can show off our safety, caring, integrity,
passion and fun values in your favorite pair of Levi’s just as well as your best slacks and blazer. But
whatever you wear, your look should always reflect our brand personality -
Nice, Fresh, Stylish and Smart.
The following standard will apply during your first three weeks of Inflight Qualification Training:
• Relaxed casual attire permitted: clean/neat denim, polo shirt, sweater, casual skirt, stylish
t-shirt, fashionable sneakers, etc.
• Professional and clean look, ironed and odor free
• Closed toe shoes are required for Simulator Activities. It is advisable that you have them with
you at all times, as the training schedule can change at any time
• Head coverings that are required for religious purposes or to honor cultural tradition are
allowed.

FASHION DON’TS:
Keep in mind that tight, suggestive or offensive clothing is NOT allowed. Make sure you don’t come
to training in:
• Anything torn, ragged, ripped, or slashed
• Dirty or stained clothing
• Low cut, skimpy or revealing outfits
• Skirts and dresses that are too short
• Offensive or sexually oriented inscriptions or messages
• Tank tops/halter/tube/midriff tops
• Sweatpants or sweatshirts (including hoodies)
• Gym or workout clothes, yoga or athletic leggings, baseball hats
• Graphic tees (i.e., t-shirts with images, writing) unless JetBlue branded (JetBlue branded hats
or sweatshirts are never allowed)
• Beach or swim wear
• Shorts/skorts

Flip flops, hats, tank tops, and ripped jeans are not allowed at all during Qualification Training, but
may be worn on your off-time.

TRAINING WEEK 4: UNIFORM COMPLIANCE

During the last week of Initial Training, you will be required to wear your JetBlue uniform each day.
When in uniform you must be in full compliance, including hair, make-up, and jewelry/accessories
that match our uniform standards.
The next few pages go into greater detail on appearance guidelines to follow while in uniform.

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HAIR, HAIR ACCESSORIES, MAKEUP, AND NAILS
Hair: All hair, regardless of style and length, must be well-kept, neat, and if colored, maintained.
Approved colors are pictured below.
• Styles such as mohawks, faux hawks, mullets, and shaved designs are not permitted.
Highlights and synthetic hairpieces must be blended and weaved throughout the hair without
being blocky in shape or highly contrasting in color.
• Hair must not be in or on the face, except for cut
and styled bangs. Cut and styled bangs should
never, however, extend below the eyebrows.
• No single strand hair wisps may frame the face.
They must be kept out of the face and eyes.
• Roots cannot be more than one inch and must
not be a highly contrasted color. See approved
styles on the right.
• If hair touches the top of the shoulder, it must
be pulled back in any of the approved styles.
Approved styles are buns, braid or ponytail.
• If hair is longer than the middle of the back
(when pulled back), it must be pinned up in
a bun. Hairstyles cannot be wider than the
shoulders.
• If a Crewmember bends forward and the
ponytail, braid, or braids falls in their face or
swings forward at any point in time, the hair is
not secure enough/in compliance.
• Pigtails, side buns, or side ponytails are not
permitted.
• Any non-natural color (including but not limited
to bright reds, purples, blues, etc.) must be
corrected prior to coming to training.
(Looking Good: Hair on the side of humanity)

Hair Accessories: Hair ties must be navy, black, clear, brown, or match hair color.
• Permitted hair accessories include: Black/brown barrettes or solid black/brown plastic or
leather headbands. Any other hair accessories are not permitted including, but not limited to:
Flowers, feathers, scarves, claw clips, beads, scrunchies, or colored or adorned barrettes/
headbands. Sunglasses must not be placed up in hair or on top of head.
Facial Hair: All facial hair must be fully grown in prior to training. Facial hair must be a natural
color and may not be shaved in extreme or non-traditional styles.
• Beards, goatees, and soul patches must be neatly trimmed and may not extend more than 1/2
inch off face. Mustaches cannot extend more than 1/4 inch beyond the corner of the mouth.
• Sideburns: Cannot extend past the middle of the ear.

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 Makeup: Makeup is not required to be worn, but if
worn, must reflect a fresh, natural look.
• Lip makeup can be the following colors: Neutral
tones, pinks, and reds. Purple, blue, or any neon
colors are not allowed. Please see approved
colors below.
• Eye makeup must reflect a fresh look. Cat-eye
styles are not allowed. Eyelash adornments or
asymmetrical shapes are not permitted. The
length of the eyelashes must not impede vision
in any way.
(Looking Good: Looking Fly in five)

Nails: Must be clean, neat and trimmed and

must not extend more than 1/2 inch from the
tip of the finger.
• Polished nails must consist of only one
color. Approved colors are listed in the
Uniform Policy Manual and shown here.
• Classic French manicures are also
permitted.
• Nails must be well maintained (e.g., no
signs of chipping) at all times.
• Stiletto nails, nail decorations, hand-
painted nail designs, crackle polish, glitter
nail polishes and fingernail jewelry are not
permitted.

INFLIGHT PRE-ARRIVAL GUIDE 2021 17

GUIDELINES FOR JEWELRY
Rings: Only two rings per hand are permitted. A wedding ring set counts as one ring.
• Rings must not exceed one inch in width.
• Midi or knuckle rings are not permitted.
Watches: Any type of watch other than a wristwatch is not allowed. Only one watch may be worn at
a time. A wristwatch is not mandatory, but if worn, it must adhere to the standards below:
• If the watchband is not metal, it must consist of only one color, must not contain designs or
patterns of any kind, and must complement the uniform. If the watchband is metal, it may be
two-toned.
• The face of the watch may not exceed two inches and must not contain a pattern or prints.
• Smartwatches are permitted, keeping in mind the above standards.
Necklaces: One pendant or chain necklace is allowed, not to exceed 18 inches in length. The
pendant must not be larger than a U.S. quarter in size.
• Necklace colors must complement the uniform. Crewmembers may wear a one strand pearl
necklace which is no longer than eighteen 18 inches in length with pearls ranging in size from
four millimeters not to exceed seven millimeters. Black Tahitian pearls or white pearls are the
only colors permitted. The strand must be one color, not intermixed.
• Necklaces are never to be worn on the outside of any jacket or shirt collar.
Bracelets: No more than two bracelets per arm are permitted. Bracelets must not be wider than
one inch each.
• Only one bracelet may be a charm, “cause,” or banded bracelet, one inch maximum in width
with no patterns.
• Ankle bracelets are not permitted.
Earrings: Must be no larger than a U.S. dime in size. Only studs, small hoops, or “huggie”/cuff
style earrings are permitted.
• Earrings are permitted only in
the earlobe. Only one earring is
allowed in each ear.
• Earring colors must complement
the uniform.
• No facial piercings are permitted.
This includes but is not limited to:
cartilage, nose, chin, tongue, and
tragus. Any form of visible body
jewelry is not permitted.
• Existing (at time of hire) gauges
must be removed and the skin
must be covered with flesh-toned
hider plugs.

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OTHER UNIFORM APPEARANCE STANDARDS
• Uniform pieces must not be frayed, torn, ripped, stained/dirty, or faded, and must be free of
wrinkles, discoloration, and iron burn marks at all times
• All uniform pieces must be neatly ironed at the start of each shift or trip.
• Any alterations made to garments must not change the intended style/shape of the garment.
• Tattoos or body piercings may not be seen at any time while wearing the uniform. This includes
when performing physical drills during training. Be mindful of clothing that shifts easily;
if a tattoo/piercing becomes visible while wearing the uniform, you are in violation of our
Appearance Standards.
• Based on the size and location of the tattoo, the most appropriate method must be selected
from the following: discreet small bandaid, tattoo makeup, uniform shirt sleeves or uniform
pants. Compression sleeves are not permitted to cover tattoos. Bandaids must be small and
discreet. If larger bandaids are used, uniform compliant accessories, such as watch or bracelet,
must be used to cover the bandaid.
• Grooming (hair and make-up) should be done in the bathroom while in training, as you would
groom in the Lavatory when on the aircraft. Do not do any grooming/maintenance in the
classroom.
• Appearance checks will be conducted throughout the last week of training.
Check out Looking Good: Grooming for Success for some JetBlue grooming tips.

INFLIGHT PRE-ARRIVAL GUIDE 2021 19

UNIFORM SHOES
Uniform ordering will take place during the first week of training. You will need to have your uniform
shoes with you during that time. The guidelines for uniform shoes are as follows:
• Shoes must be made out of either solid black
leather or solid patent leather only.Visible color
stitching, or shoes made of other materials are
not permitted.
• Loafers, black dress lace up shoes, or black
dress boots may be worn with pants.
• Heels or soles must be at least one-half inch
and no higher than three inches in length when
measuring from the back of the heel. Kitten
heels, mid-heel, stiletto, or wedge-shaped heels
are permitted.
• The toe must be: closed and square, round,
almond, or pointed in shape.
• Straps around ankles are not permitted. A single
strap across top of the foot is permitted on Mary
Jane-style shoes. The strap may not be wider
than one inch and must be solid black leather or
patent leather.
• Buckles (other than a single buckle for securing
cross-foot straps), tassels, emblems, or obvious
logos are not permitted. Buckles for securing
cross-foot straps must be black or metal.
• Dark sneakers, sneaker-style shoes, closed or open-back clogs, UGG® or Crocs™-style shoes,
cowboy boots, and hiking boots are not permitted.
• Platforms, sling backs, ankle boots, sandals, booties, mules, or shoes with rubber traction
outsole are not permitted.
• In extreme winter weather, solid black winter boots may be worn when the overcoat is worn.
Winter boots must be replaced with uniform compliant shoes upon entering the Crew lounge or
locker room or before boarding an aircraft.
Service shoes are permissible while on the aircraft –
after takeoff and before landing.
• Onboard service shoes must be solid, black leather
or patent leather, without visible, colored stitching.
• The only exception to the above is the Dansko
Professional shoe, permitted only in black leather or
patent leather and may only be worn with pants.

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VIDEO TUTORIALS: LOOKING GOOD
Below you will find links for different videos to assist you in looking your JetBlue best.
Looking Good: Tying The Look Together
Looking Good: Tie it Right
Looking Good: Hair on the side of humanity
Looking Good: Grooming for Success
Looking Good: Looking Fly in five

INFLIGHT PRE-ARRIVAL GUIDE 2021 21

BLUE TIPS

22 INFLIGHT PRE-ARRIVAL GUIDE 2021

CREW BASES
JetBlue currently operates Inflight Crew bases at New York, NY (JFK); Fort Lauderdale, FL (FLL);
Los Angeles, CA (LAX); Boston, MA (BOS); and Orlando, FL (MCO). We do our best to award your
Crew base assignments on or before week 2 of training. Crewmembers must be prepared to
relocate to any assigned Crew base. You will complete a ‘Welcome to Inflight Orientation’ event
prior to Graduation. This will include what you need to know as you transition to your base.
Relocation
Inflight Crewmembers completing Initial Training will receive 4 relocation days, typically following
Graduation, unless operational needs dictate otherwise.
• Relocation days may be adjusted as operationally necessary during holiday/peak schedule
periods.
• Relocation days might not be accommodated during holiday/peak schedule periods.
• Inflight Crewmembers relocating from outside their assigned base area may request up to 3
additional unpaid consecutive days, which will be granted by Crew Planning in seniority order,
unless operational needs dictate otherwise. (Request for additional days must be made by
emailing CrewPlanning@jetblue.com prior to the beginning of the IOE flight).
NOTE: During operation needs, Inflight graduates will be required to fly out on Tuesday after
graduation, have an off day Wednesday, report for base Orientation day on Thursday, then be on
Reserve Friday, Sat, Sun, Mon. The four (4) days for relocation will follow after Reserve days.
You are responsible for arriving to work on time, every day! If you do not live in the city where you
will be based, you have the following two options: You can relocate to your new base or you can
choose to commute. If you choose to commute, you should arrange for a “crash pad” - a shared
living space near your Crew base. Crash pads vary greatly: some are just like regular houses or
apartments with just a few people sharing, while others resemble dorm-style living. After you are
assigned your Crew Base, it is advisable to start making arrangements in your new base location.
Please keep in mind that you will likely incur some expenses during this process.
Please plan accordingly.
JETBLUE BENEFITS
As a JetBlue Crewmember, you may elect medical, dental, and vision
coverage. An overview of your benefits package is included in your offer
letter. Your benefits become effective on the first of the month following
30 days of service (including training). It would be a good idea to look
into maintaining your current coverage or researching other insurance
options until your JetBlue Benefits begin.
COMPENSATION
Details of your compensation are included in your offer letter. You officially become a JetBlue
Crewmember on the first day of Orientation. Since you are in training and not flying, your salary is
pro-rated and calculated differently during this period. Pay dates for Inflight Crewmembers are on
the 8th and 20th of each month.
INFLIGHT PRE-ARRIVAL GUIDE 2021 23
TRAVEL ELIGIBILITY REQUIREMENTS
During your 2-Day Training Orientation, you will be required to fill out your Pass Riding Travel
Eligibility Form. Please review the information below and be sure to bring appropriate documents
with you to training.
The information below describes who is eligible to fly and the specific documentation that is
required to add a traveler to your eligibility list:
WHO IS ELIGIBLE? DESCRIPTION DOCUMENTATION REQUIRED

Crewmember JetBlue Crewmembers, Retirees, Opt N/A

Outs, Provisional JetBlue Crewmembers.
Spouse A current legal spouse as recognized Marriage Certificate
by federal law or your primary AND ONE of the following documents to
residence. A legally separated or show marriage is still current: NOTE:
ex-spouse is not and eligible spouse. “Current” is within the last 12 months.
Common law marriages are not Page 1 and signature page of
recognized. If you become divorced Crewmember’s latest Federal Income
you are required to remove your Tax Return (1040, 1040A, or 1040EZ) as
spouse, and then a Significant Other filed with the IRS listing the spouse.
may be designated. Page 1 and Certificate of Electronic,
Filing or transmission page of
Crewmember’s current Federal Income
Tax Return (1040, 1040A, or 1040EZ) as
filed with the IRS listing the spouse.
IRS Transcript of Crewmember’s current
Federal Income Tax return (1040, 1040A,
or 1040EZ)
Current mortgage statement, home
equity loan, or lease agreement listing
both Crewmember and spouse.
Automobile registration that is currently
in effect listing both Crewmember and
spouse.
Current credit card or account statement
listing both Crewmember and spouse.
Current utility bill listing both
Crewmember and spouse.
Current utility bill listing the spouse at
the same address as the Crewmember.
Domestic Partner A Crewmember’s Domestic Partner. A Domestic Partner Declaration
(See Requirements) Form can be found on the Travel
tab of HelloJetBlue. This form must
be completed in full, notarized, and
submitted with all required documents.

24 INFLIGHT PRE-ARRIVAL GUIDE 2021

WHO IS ELIGIBLE? DESCRIPTION DOCUMENTATION REQUIRED

Travel Companion This option is only available to single, None- Complete the request form on the
unmarried Crewmembers, who Travel tab of HelloJetBlue.
are not in a Domestic Partnership. If recently divorced, a divorce decree
Crewmembers that are married to is required before adding Travel
other Crewmembers must list his/ Companion.
her spouse and cannot designate a
Significant Other. A significant other
may only be changed once every 12
rolling months.
Child The Crewmember’s natural child. The Birth Certificate of the child listing
Must be unmarried, under 21*. you as the natural parent.
Step Child Unmarried children under 21*. The Birth Certificate listing your spouse
You must be married to the child’s as the parent.
natural parent.
Domestic Unmarried children under 21*. You The Birth Certificate listing your
Partner’s Child must be the Domestic Partner of the Domestic Partner as the natural parent.
child’s natural parent.
Adopted Child Unmarried children under 21*. You Legal court papers listing you as the
must be the legal adoptive parent. adoptive parent.
Parents Parents are the Crewmember’s Your Birth Certificate listing your parent
natural parents. A maximum of as the natural parent.
two persons are eligible. A legal
adoptive parent shall be deemed a
natural parent. Your Birth Certificate
is required to prove your parents’
eligibility. In- laws do not qualify as
parents. Parent’s Domestic Partner’s
do not qualify as parents.
Step Parents If the Crewmember has both natu- Your Birth Certificate listing the natural
ral and stepparents, he or she may parent and the marriage license of the
designate only two (one set) of those natural parent listing the stepparent.
individuals, one of whom must be
a natural parent. Stepparents are
eligible only while legally married to
a living natural parent. In the event
of a death of the natural parent, a
Stepparent may remain eligible for
travel until they remarry, at which
time they need to be removed. Par-
ents can be changed at any time as
long as there have been no changes
within the previous 12 months.

*Crewmembers hired prior to June 1, 2006 with consecutive employment will be allowed to have
their children listed on their flight privileges, for JetBlue travel only, regardless of age.

INFLIGHT PRE-ARRIVAL GUIDE 2021 25

TRAINING

26 INFLIGHT PRE-ARRIVAL GUIDE 2021

TRAINING EXPECTATIONS
Your training will be conducted at JetBlue University. Details of your schedule, learning objectives,
and training standards will be given to you following Orientation in your first module – Training
Expectations. Professional conduct, attendance, attire, and attitude expectations will be also be
explained in detail during this time. We want you to be successful in your training and encourage
you to actively participate in your training experience.

To be successful, you will need to...

• Be on time and ready to go. We strive to be an on-time airline and it begins in the classroom,
you must be on-time for every module, every day. If you are early you are on time.
• Come prepared for class. We will give you all the information you need to be successful. To
succeed, you should study that information daily and have all of your required items for class.
• Have basic computer knowledge. Your exams and some of your learning modules will be
completed online. If you are not comfortable operating a computer, be sure to spend some time
practicing prior to arrival.
• Achieve testing standards. The airline industry is regulated by the Federal Aviation
Administration (FAA) and we take regulatory compliance with their regulations very seriously.
Therefore, the Inflight Qualification Training testing standards must be met. All Inflight
Qualification Training expectations will be outlined at the beginning of training.
• Project professional conduct and appearance. We expect appropriate and mature behavior and
attire during training as well as at The Lodge and on your own time.

INFLIGHT PRE-ARRIVAL GUIDE 2021 27

WHAT DOES TRAINING LOOK LIKE?
Advancement in the training program will include assessments of your knowledge and skills.
There are three types of assessments throughout the training program:
• Knowledge/Systems Validations - KSVs
• Motor Skill Validations - MSVs
• Event Management Evaluations – EMEs
KNOWLEDGE/SYSTEMS VALIDATIONS are administered on your iPad or a computer and your
scores are available automatically upon completion. A grade of 80% or higher is required to pass
each KSV. You will be given the opportunity to retake the KSV if you score below 80%. Only two
retakes are allowed.
MOTOR SKILL VALIDATIONS are performance-based
evaluations that are administered one-on-one with an
instructor in a simulated environment. You have four
attempts to successfully complete each MSV. If you do not
pass the MSV on the first or second attempt, you will receive
a demonstration prior to your third attempt. If unsuccessful
on your third attempt, a fourth attempt will be given the next
scheduled class day. If you are not successful on the fourth
attempt, you will no longer continue in training.
The end of your training will include an EVENT
MANAGEMENT EVALUATION (EME), and INITIAL OPERATING
EXPERIENCE (IOE) flight.
EVENT MANAGEMENT EVALUATIONS are assessments in
which you are evaluated as an individual and as part of a crew
on responding to various scenarios you have been trained in.
One retake of an Event Management Evaluation is allowed.
INITIAL OPERATING EXPERIENCE (IOE) is a flight during
which you will perform the duties of an Inflight Crewmember
under the supervision of an IOE Evaluator. The Initial
Operating Experience will be at least two flight segments.
TRAIN-TO-PROFICIENCY (TTP) LABS are a combination of practice and evaluation that allow
Crewmembers to learn and master skills in a low-pressure environment. Some emergency
situations will be trained using TTPs.
Note: JetBlue will provide reasonable accommodations to Crewmembers with qualified
disabilities in accordance with the ADA. If you require reasonable accommodation for pre-work, in-
class activities, online learning or testing, or class itself, please inform your instructor or contact
People Compliance at ADAPeopleCompliance@jetblue.com, prior to training. Requests will be
kept confidential and shared strictly on a need-to-know basis.
28 INFLIGHT PRE-ARRIVAL GUIDE 2021
TRAVEL DURING TRAINING
Since you are an Inflight Crewmember Trainee, you are only permitted to travel on an emergency
basis (determined by Inflight Qualification Training Leadership) during training and you are not
permitted to sit on the jumpseat at any time during the training.

TRANSFERRING JETBLUE CREWMEMBERS

If you currently work for JetBlue and are joining the Inflight Crew, welcome to your new family!
Before leaving your current position, please adhere to the following instructions:
• For applicable Airport Operations transfers, you will need to return your SIDA/Port IDs, keys and
other property to your Crewleader on the last day at your Blue City.
• If you have been issued a JetBlue uniform for your current position, you are welcome to bring it
with you to training, if you would like. You will be given a new uniform complement, but anything
you currently have may be worn.
• While you are already a JetBlue Crewmember with travel privileges it is not suggested to travel
on JetBlue during your time in training.

INFLIGHT PRE-ARRIVAL GUIDE 2021 29

PRE-ARRIVAL TRAINING LINKS
ELECTRONIC LEARNING There are five individual links below. Each
You are about to embark on an exciting new one will take you to a different module which
journey. JetBlue’s Inflight Qualification Training you will need to complete prior to training.
is an industry-leading, intensive program To access the links you may need to hold and
that will satisfy both federal regulations for press CTRL while clicking on the link in this
your qualification as a flight attendant and document or you can simply copy and paste
JetBlue’s requirements for you to become an the links into a web browser. Again, feel free to
Inflight Crewmember. Upon completion of this review these as often as you would like.
program, you will be fully qualified to operate
as an Inflight Crewmember on all aircraft that Module 1: Ergonomics
JetBlue flies.
https://vimeo.com/221053183
During the first week of training, you will
learn general subjects that will serve as the
foundation of knowledge required to progress Module 2: Theory of Flight
through the program. https://vimeo.com/223334608
To prepare you for success in this program we
are providing information within this packet and Module 3: Introduction to Emergency Equipment
in an online format for you to begin learning https://quizlet.com/_34z177
prior to your arrival at the Orlando Support
Campus. These subjects include:
Module 4: 24-Hour Clock
• Ergonomics
• Theory of Flight https://quizlet.com/_34z4xj
• Introduction to Emergency Equipment
• The 24-Hour Clock Module 5: Airport Codes
• Blue City Airport Codes
https://quizlet.com/_14v35k
• Basic Airline Terminology

Completing the modules linked here and

reviewing the information on the next few pages
should take approximately 2 hours. The topics
covered in the pre-arrival training will not be
covered in class. You will be tested on this
information in your first KSV, so it is advisable
to learn the content prior to your Orientation
date.
You may review this information as often as you
would like.

30 INFLIGHT PRE-ARRIVAL GUIDE 2021

APPENDIX

INFLIGHT PRE-ARRIVAL GUIDE 2021 31

THE 24-HOUR CLOCK
The aviation industry uses the 24-hour clock to communicate. As its name suggests, it operates
on the notion that there are 24 hours in a day. It is characterized by 4 numerals. The first 2
numbers refer to the hour of the day; the second 2 numbers refer to the minute of the hour. Since
each hour has its own number associated with it, the a.m. and p.m. designators are dropped. The
colon between the hour and minutes is also dropped.
The first hour of the day is 1:00 a.m. or 0100; the second hour is 2:00 a.m. or 0200. When you reach
12:00 p.m. or 1200, the next hour of the day, 1:00 p.m., is the 13th hour, or 1300.
Here are a few examples:
STANDARD 24-HOUR PRONUNCIATION
9:25 am 0925 zero nine twenty-five
10:00 am 1000 ten hundred
3:00 pm 1500 fifteen hundred
12:00 am 0000 zero hundred

Training link for 24-Hour Clock:

https://quizlet.com/_34z4xj

JETBLUE AIRPORT CODES

The aviation industry identifies each airport in the world by a unique three-letter code. You will
need to memorize all of our Blue Cities and their airport codes for your first Knowledge Check. It
is not necessary for you to know the official airport name, just the Blue City and the airport code.
CITY NAME CITY CODE
Orlando, FL MCO
Los Angeles, CA LAX Training link for Airport Codes:
Boston, MA BOS https://quizlet.com/_14v35k
Fort Lauderdale, FL FLL
New York, NY JFK

32 INFLIGHT PRE-ARRIVAL GUIDE 2021

BASIC AIRLINE TERMINOLOGY
The airline industry uses some abbreviations and special terms to communicate. Any of these
terms may be on your first Knowledge Check and will be used throughout your career at JetBlue.
TERM DESCRIPTION
A/C Aircraft.
ACARS Aircraft Communication Addressing and Reporting System: A two-way
communication link between a JetBlue flight and JetBlue’s main ground facilities.
Data is collected in the aircraft by digital sensors and transmitted to the ground
facilities.
AFT The rear of the aircraft.
AED Automated External Defibrillator: Medical equipment onboard the aircraft used to
restore normal heart rhythm following cardiac arrest.
Airstairs Movable stairway that is driven up to an aircraft door and allows Customers to board
and deplane.
AO Airport Operations.
Arm The process of preparing an escape slide for use in an evacuation. When the door is
opened in the armed mode, the escape slide will automatically deploy and inflate.
ATC Air Traffic Control.
Bid The process of submitting your preferences for monthly schedules.
Blue City A city that JetBlue flies to and from.
Blue Turn Aircraft cleaning performed by in-flight Crewmembers.
Bulkhead A wall or partition used to separate aircraft areas such as galleys and lavatories.
Cabin The Customer compartment of the aircraft.
Captain/CA The Crewmember in charge of the aircraft, Crew, and cargo.
Cart Mobile unit used for catering of service items and supplies such as ice, beverages,
snacks, and waste.
Airport Code The three-letter abbreviations that identify each airport. For example, Buffalo, NY is
BUF.
Cockpit The compartment of the aircraft from which the pilot controls the aircraft (also known
as the flight deck).
COMAT/COMAIL Company materials/mail delivery system utilizing Company flights as the courier.
Compliance Check Verification that Customers are adhering to safety regulations.
Crewmember JetBlue term for employee.
Crew Base Specific airport from which all trips will begin and end for Inflight Crewmembers.
CRO Complaints Resolution Official: A JetBlue Crewmember charged with specific duties
and authority to resolve complaints sometimes made by Customers.
CX Code for flight cancellation.
Deadheading Flight or Inflight Crewmembers traveling on company business as non-working
Crew, either in a Customer seat or jumpseat.

INFLIGHT PRE-ARRIVAL GUIDE 2021 33

TERM DESCRIPTION
Disarm The process of disabling the escape slide. When the door is opened in the disarmed
mode, the escape slide will not deploy.
DOT Department of Transportation: The US Government Agency that oversees various
aspects of travel (air, rail, etc.).
ELT Emergency Locator Transmitter.
Entry Doors The doors on A/C left used for Customer boarding and deplaning. They are
occasionally referred to as 1L or 2L.
Exit Row Seats Seats from which a Customer can go directly to an exit without stepping into the aisle.
F/A Flight Attendant (also referred to as Inflight Crewmember or IFC).
FAA Federal Aviation Administration: The US Government Agency that sets the standards
and monitors the procedures for aircraft and people who work in the aviation
industry.
FAM Flight Attendant Manual - Important manual for all inflight processes.
FAM Federal Air Marshal.
FAR Federal Aviation Regulations: Regulations set forth by the FAA by which air carriers
must abide.
FAA Minimum Crew The minimum number of Inflight Crewmembers required by the FAA to staff a
particular type of aircraft.
Flight Deck Cockpit.
F/O First Officer: This Crewmember assists the Captain in the Flight Deck and is second
in command of the aircraft.
FSB Sign Fasten Seat Belt Sign.
Fuselage The body of the aircraft.
FWD Forward: The front of the aircraft.
Galley Kitchen of an airplane used for storing catering supplies and preparing snacks and
beverages for Inflight Service.
GSC Ground Security Coordinator: A JetBlue Crewmember responsible for evaluating and
implementing security procedures for each flight at the airport.
ICSR International Customer Service Representative: An additional Crewmember on an
aircraft to provide translation services between the Crew and Customers on flights
where English is not the first language of the destination.
IFC Inflight Crewmember. See also F/A.
IFE In-Flight Entertainment: JetBlue Entertainment System on all aircraft that includes
thirty-six channels of free DIRECT TV, up to four channels of JetBlue Features Pay
Per View Movies and up to one hundred channels of XM Satellite Radio.
IROP Irregular Operations (such as a weather event).
ISC Inflight Security Coordinator: Much like the GSC described above, this Crewmember
is empowered to evaluate and resolve various security-related scenarios that occur
while airborne. This is an additional responsibility of the Captain.
Jet Bridge Mobile walkway that connects the terminal to the aircraft. Customers board and
deplane through the jet bridge

34 INFLIGHT PRE-ARRIVAL GUIDE 2021

TERM DESCRIPTION
J/S Jumpseat: The retractable seat IFCs occupy for takeoff, landing, during turbulence
in-flight and while the aircraft moves on the surfaces of the airport.
Lav Lavatory: The restroom facility onboard the A/C.
Leg A flight segment. Example: A flight from JFK to BUF is one leg.
MEL Minimum Equipment List: A list of equipment that must be in working order so that a flight
may be legally dispatched for operation with Customers and Crewmembers onboard.
MRT Manual Release Tool.
Narrow Body Aircraft designed with a single aisle.
NTSB National Transportation Safety Board: US Government Agency that is responsible for
investigating all transportation-related incidents.
OAL Other Airline.
OHB Overhead Bin: The enclosed storage space directly above cabin seats.
Pairing A series of flight legs built together to form the trip an Inflight Crewmember or Pilot
is assigned to work. A pairing can range from 1-5 days.
PBE Protective Breathing Equipment.
PIC Pilot in Command.
POB Portable Oxygen Bottle: Bottle containing oxygen under pressure, used in
emergency situations.
Pushback The action of pushing the aircraft back from the gate using a piece of ground service
equipment called a tug.
RON Remain overnight (aircraft stays overnight at Blue City)
Runway The surface on which the aircraft takes off and lands.
Service Doors The doors on A/C right by which the caterers and other support personnel deliver
their services. They are occasionally referred to as 1R or 2R.
Slide Escape slide used for evacuations. Constructed of rubberized canvas and inflates
when deployed.
Slide/Raft Escape slide used for evacuations. This can also be used in a water evacuation as a
raft. Constructed of rubberized canvas and inflates when deployed.
Stow The act of storing an item brought onboard.
Sterile Cockpit/Flight The period of time when the aircraft is moving on the ground, or flying under 10,000
Deck ft. There is no communication other than that of an emergency nature allowed
between the Flight Deck and the Inflight Crew.
Taxi All surface movement of the aircraft prior to takeoff or after landing in which the
aircraft is moving on its own power.
Taxiway The ramp/tarmac area used by all aircraft when moving between the runway and the
gate area.
UMNR Unaccompanied Minor.
Wide Body Aircraft designed with 2 aisles.
ZULU Time Also known as Coordinated Universal Time or UTC. Used as the standard time in
aviation to avoid confusion over local time zones, e.g. “the flight departed at 1600z”. It
is roughly equivalent to Greenwich Mean Time (GMT).

INFLIGHT PRE-ARRIVAL GUIDE 2021 35