TECHNICAL / FUNCTIONAL COMPETENCIES

 201-updating - is able to modify, refine, reconcile actual functions against existing Job
Description of the position
 Accomplishment Report Preparation – is able to identify and document the level of
satisfaction in the disposition of duties in accordance with the mission and vision of the
University
 Administrative Services Proficiency – has the ability to demonstrate depth of knowledge
and skills related to different administrative services needed to effectively run day-to-day
organizational operations
 Analytical Thinking – the job requires analyzing information and using logic to address
work-related issues and problems
 Appointment Review Skills – has the ability to examine as to the correctness of the
documents and data required
 Communication Skills – shares knowledge and information with appropriate individuals;
provides timely and accurate information; listens, understands and communicates clearly
 Computer Literacy – is able to operate standard personal computer and use MS Office
programs especially Word, Excel and Powerpoint
 Coordinative Skills – is able to bring into common action, movement or coordination
 Cost Consciousness – is able to show awareness of financial impact of choices and
decisions ands selects a course of action that ensures meeting the same result at less
cost
 Customer focus –strives for high customer satisfaction, going out of our way to be
helpful and pleasant, making it as easy as possible on the customer rather than our
department or the University
 Data Consolidation – has the ability to gather data from field and present to decision
makers
 Data Gathering – is able to generate and validate data from primary and secondary
sources
 Database Management – is able to organize and manage updated data for easy access
 Design and Conduct of Training Evaluation – is able to formulate and administer a
training evaluation tool for content and training processes as based on a specific training
design and present results and analysis for appropriate action
 Designing Training Programs – is able to formulate training objectives and develop
need-based training design for specific trainees
 Efficiency – plans ahead, manages time well, being on time, being cost conscious,
thinking of better ways to do things
 Encoding Skills – has the ability to transfer one communication into another to convert
message into code
 Facilitation Skill – has the ability to lead/ administer group discussion
 Independence – develops one’s own ways of doing things, guides one with little or no
supervision, and depends on oneself to get things done
 Leave Administration Course Briefing – is able to facilitate, articulate, express, define,
and discuss the whole features of “Leave Administration Course for Effectiveness”
(LACE)
 Managing/Facilitating Training Programs – employs the Adult Learning Principles and
Processes in facilitating and managing training sessions
 Mathematical Skills – performs basic operations in arithmetic; computes and arranges
data in an orderly manner for easy understanding
 Monitoring Vacancies – is able to consolidate vacant positions and to publish them every
6 months or as needed
 Networking Skills – has the ability to build and maintain friendly and cordial relationships
or network of contacts with people who are potentially useful in achieving utilization of
resources
 Orientation / Briefing of New Employees – able to manage preparation, conduct and
post-conduct of orientation and briefing for new employees
 Payroll and Voucher Preparation – is able to efficiently and effectively prepare, present
and submit employees’ payroll and voucher according to standards
 People management (for those with direct reports) – sets clear expectations, reviewing
progress, providing feedback and guidance, holding people accountable
 Personnel Data Management – has the ability to examine / explore / analyze relevant
personnel data such as memoranda pertaining to reassignments, recall order,
attendance to activities, travel order, dropping of rolls and other information in order to
come up or recommend most appropriate personnel action; is able also to establish
systematic procedure of filing, documenting and safekeeping of Certificates of Leave
Credits, Employment, Service Records and other related documents
 Persuasion Skill – ability to convince/influence to achieve a desired purpose
 Policy Research and Analysis – has the ability to develop, evaluate, and determine
policies which can influence stakeholders, effectively facilitate the implementation of
projects and programs, and help achieve identified goals
 Procurement Plan Preparation – is able to identify/ classify the importance of the items
for procurement purposes
 Quality/Compliance – achieves a standard of excellence with our work processes and
outcomes, honoring University policies and all regulatory requirements
 Records Management – has the ability to establish a system of procedure in recording
and safekeeping of documents for ease in locating and retrieval of records and
documents
 Strategic Management – has the ability to analyze the University’s competitive position
by considering market and industry trends, existing and potential customers and
strengths and weaknesses as compared to competitors
 Stress Management – is able to function effectively when under pressure and maintains
self-control in the face of hostility or provocation
 Stress Tolerance – Job requires accepting criticisms and dealing calmly and effective
with high-stress situations
 Supply and Asset Management – has the ability to plan the supply requirement for the
entire department, prepare the necessary documents for the procurement, conduct and
periodic inventory
 Technical Writing / Editing Skills – is able to prepare, edit reports and documents in
relation to a technical topic, is able to present data information and conclusions in a
manner that is understandable and comprehensible even to non-technical audience
 Training Needs Assessment – is able to design TNA tools, administer, consolidate and
analyze needs assessment results, recommends appropriate interventions
 Written Communication – prepares written material that follows modern business writing
rules and form, with correct grammar, punctuation, spelling and usage conventions,
appropriate for the recipient, being creative and accomplishing its intended purpose
LEADERSHIP COMPETENCIES
 Accountability – takes personal responsibility; follows through on commitments;
implements decisions
 Commitment – displays enthusiastic and dedicated behavior; gets actively involved in
the organization; is achievement oriented and reliable
 Collaboration/Working with others – is able to contribute to the delivery of the outputs in
a group environment through positive communication, interaction, and cooperation with
teammates and colleagues
 Decision Making – has the ability to identify issues, concerns pertaining to individual
personnel in case of complaint o r commission of acts contrary to civil service laws, and
decide on the appropriate action to be taken
 Delegating – delegates challenging responsibilities to staff; creates clear and easily
understood approach to accomplishing work; effectively uses the team to solve
problems, make decisions, and prepare action plans
 Developing Employees – encourages others to achieve developmental goals; Fosters
opportunities for learning and development
 Evaluating – establishes clear, specific, realistic, and challenging goals and performance
standards; provides regular, honest, and constructive feedback to improve performance;
demonstrates skills, sensitivity, and confidence in conducting performance evaluations
 Judgement – responds and acts appropriately; assesses consequences of actions;
makes timely and accurate decisions
 Leadership – recognizes and promotes the need to accept change; works with others to
build a collaborative work environment based on trust, candor, and respect
 Managing Change – has the ability to understand the change process from the
perspective of the change sponsor, change implementer, and change recipient and
takes initiative to make a smooth transition from the current to the desired state
 Mentoring – Contributes to the continued growth of employees; acts as an advisor or
positive role model; willingly teaches and coaches
 Motivating Skills – Establishes a positive, motivating team atmosphere; empowers
others to take the initiative and make decisions; regularly provides reinforcement and
rewards to staff
  Organizational skills – prioritizes works under time constraints; manages multiple tasks
and meets deadlines; streamlines procedures
 Planning and Organizing Skills – Prepares efficient and effective plans; completes
projects successfully and on time; uses resources effectively and efficiently to achieve
goals
 Problem-solving – seeks out relevant information before making decisions;
demonstrates persistence in overcoming obstacles
 Resolving Conflict – Negotiates with others to achieve workable solutions; mediates
conflicts and finds solutions satisfactory to all parties; creates an environment where
conflict and dialogue is well managed
 Service Orientation – reaches out to be helpful, get answers, or solve problems;
demonstrates concern for public satisfaction of constituents and clients; displays
diplomacy and courtesy
 Supervisory Skills – commands the trust and respect of others as one who is
knowledgeable, focused and consistent; creates clear sense of purpose, mission and
key results
 Teamwork – builds alliances to achieve objectives; offers assistance and support;
promotes cooperation and trust
 Technical Skills – demonstrates proficiency in a variety of standard forms; understands
concepts and relationships; adapts to new hardware, software and upgrades, and other
technological changes

BEHAVIORAL / HUMAN
 Ability to Learn – assimilates and applies new job-related information and skills to work
reality, to create and to solve problems, to try out new behavior to get desired results
 Achievement/Effort –establishes and maintains personally challenging achievement
goals and exerting effort toward mastering tasks
 Adaptability/Flexibility – is open to change (positive or negative) and to considerable
variety in the workplace; demonstrates a willingness to learn new skills and methods
 Attention to Detail – is careful about detail and thorough in completing tasks
 Coachability – is receptive to feedback, willing to learn, embracing continuous
improvement
 Collegiality – is being helpful, respectful, approachable and team oriented, building
strong working relationships and a positive work environment
 Concern for Others – is sensitive to others and their feelings and understands, and is
helpful on the job
 Cooperation – is pleasant with others on the job and displaying a good cooperative
attitude
 Decisiveness – is able to make difficult decisions in a timely manner
 Dependability – is reliable, responsible, and dependable, and fulfilling obligations
 Influence – has the ability to establish trust, rapport, and credibility with key customers
and stakeholders in order to transform key messages and ideas into productive action
and secure support for the actual implementation of the programs
 Initiative – anticipates needs and takes appropriate next steps; originates creative ideas
and methods; requires little or no direction and is proactive
 Integrity – Job requires being honest and ethical
 Interpersonal Effectiveness – considers the feelings and needs of others, being aware of
one’s own behavior affects others, regardless of gender, position and social status
 Interpersonal Effectiveness – has the ability to consider the feelings and needs of others,
being aware of how one’s behavior affects others, regardless of gender, position and
social status
 Personal Credibility - demonstrates concern that one be perceived as responsible,
reliable and trustworthy
 Self-confidence – demonstrates belief in one’s own ideas and capacity to be successful,
willingness to take an independent position in the face of opposition
 Self-Control – maintains composure, keeping emotions in check, controlling anger, and
avoiding aggressive behavior, even in very difficult situations