Army Vision: By 2028, a world-class Army that is a source of national pride

Fort Andres Bonifacio, Metro Manila

(In compliance with Republic Act 11032 otherwise known as the Ease of
Doing Business and Efficient Government Service Delivery Act of 2018)

Army Core Purpose: Serving the people. Securing the land.

Army Vision: By 2028, a world-class Army that is a source of national pride Army Vision: By 2028, a world-class Army that is a source of national pride

CITIZEN’S CHARTER
Office of the Army Provost Marshal
Headquarters Philippine Army, Fort Andres Bonifacio, Metro
Manila
Copyright, 2014

Released November 2014 OFFICE OF THE ARMY PROVOST MARSHAL,

Revised Third Edition 2017 MGEN DELOS REYES BLDG,
Revised Forth Edition 2018 HEADQUARTERS PHILIPPINE ARMY,
Fort Andres Bonifacio, Metro Manila,
All rights reserved. Philippines
No part of this booklet maybe reproduced in any form or by TRUNKLINE: (02) 845-9555, LOCAL: 6627/6277/6727,
any means without the written permission from the copyright FAX: 6527, Hotline No.: 09276132166
owner.

Army Core Purpose: Serving the people. Securing the land. Army Core Purpose: Serving the people. Securing the land.
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 Army Vision: By 2028, a world-class Army that is a source of national pride Army Vision: By 2028, a world-class Army that is a source of national pride

Personnel of the Office of the Army Provost Marshal TABLE OF CONTENTS

COL JOEL ALEJANDRO S NACNAC INF (GSC) PA
Army Provost Marshal
LTC ALFRED E RAMONES SR AGS (GSC) PA
Deputy, Army Provost Marshal
MAJ RUFINO B BAYANGOS (AGS) PA
Executive Officer
CPT MA NELFA B SALAVERIA (AGS) PA Foreword - - - - - - - - - - - - - - - - - 4
Chief, Legal & Investigation Branch

CPT CYRIEL G NAMBATAC (INF) PA Vision and Mandate 5

Chief, Admin Branch

CPT PETRONILIO T AGUEDAN SR (MI) PA Performance Pledge- - - - - - - - - - - - - - 6

Chief, Research & Statistic Branch
Adoption of 5’S Program 7
CPT JEFFERSON F ALGARNE (CAV) PA
Chief, Operations & Training Branch
Frontline Services - - - - - - - - - - - - - 8
SMS Petronio D Cuevas (FS) PA
Chief Clerk
Filing of Complaint - - 9-11
Cpl Arnold L Navallo (Inf) PA Issuance of Certification- 12-14
Pfc Jullebell D Manadao (EW) PA
Pfc Joevil I Sevilla (Inf) PA
Legal & Investigation Branch NCO’s Feedback Form - - - - - - - - - - - - - - - 15

Sgt Rex A Jose (INF) PA Office Directory - - 16

Cpl May M Venus (EW) PA
Admin Branch NCO’s
Cpl Merlino D Jacinto (INF) PA
Research & Statistic Branch NCO
SSg Rolando F Garilles (Inf) PA
SSg Danilo E Tomas (Inf) PA
Operation and Training Branch NCOs

Army Core Purpose: Serving the people. Securing the land. Army Core Purpose: Serving the people. Securing the land.
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 Army Vision: By 2028, a world-class Army that is a source of national pride Army Vision: By 2028, a world-class Army that is a source of national pride

FOREWORD OFFICE DIRECTORY

This citizen’s charter booklet is a significant

tool that provides information and education Trunkline: (02) 845-9555 Locals: 6627– Investigation Br
for the customers/clients of The Office of the 6727– Operation Br
6277– Administrative Br
Army Provost Marshal (OAPM). It is our
commitment of providing exemplary services Hotline No: 09276132166
for our customers/ clients based on our Fax: 6527
functions, that is, to conduct investigation in
relation to violations of Discipline, Law and E-mail: oapm@army.mil.ph
Order (DLO) with focus on the administrative
liability of individuals. Office address: Office of the Army Provost Marshal,
Headquarters, Philippine Army,
This citizen’s charter was revised based on the current of- MGen Delos Reyes Building,
fice mandate with a flow of the activity that was simplified and Fort Andres Bonifacio, Metro Manila
clearly defined in order to continuously intensify our effort to pro-
vide a high level of DLO awareness and adherence among PA
personnel towards a well-disciplined Army that is source of national
pride by 2028.

At your service!

JOEL ALEJANDRO S NACNAC

Colonel INF (GSC) PA
Army Provost Marshal

Army Core Purpose: Serving the people. Securing the land. Army Core Purpose: Serving the people. Securing the land.
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 Army Vision: By 2028, a world-class Army that is a source of national pride Army Vision: By 2028, a world-class Army that is a source of national pride

VISION
FEEDBACK FORM

We value your feedback. Please let us know how well we have By 2028: a world-class Army that is a source of
served you by completing this form. You may use this form for national pride.
compliments, complaints or suggestions. (Pinapahalagahan namin
ang inyong mga hinaing. Nais naming malaman kung paano namin
lalong mapabuti ang paghatid ng aming serbisyo sa pamamagitan ng in-
yong papuri, reklamo o puna, at suhestiyon.)

Nature of Transaction/uri ng transaksiyon (Check the choices below/

guhitan ang mga pagpipilian sa ibaba):

_______ Issuance of OAPM Clearance

MANDATE
_______ Filing of Complaint

Name/Pangalan (optional/maaring ipagpaliban)

The Army Provost Marshal is the Special Staff to
_________________________________________________ the Commanding General, PA on matters pertaining to
Contact Number/Telepono (optional/maaring ipagpaliban) the Enforcement of Discipline, Law and Order and Safety
_________________________________________________ in the Philippine Army.
Mailing Addres/Tirahan (optional/maaring ipagpaliban)
_________________________________________________
_________________________________________________
Person/Unit/Division involved (tao o yunit na sangkot)
_________________________________________________
Date of Transaction (petsa ng transaksiyon)_____Time of Transaction
(oras ng transaksiyon)_________

_____________________________________________________________________________
_____________________________________________________________________________

Compliment (Papuri) Complaints (Reklamo/Puna) Suggestion (Suhestiyon)

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 Army Vision: By 2028, a world-class Army that is a source of national pride Army Vision: By 2028, a world-class Army that is a source of national pride

Flowchart
(Issuance of Certification)
PERFORMANCE PLEDGE

WE, the officers, enlisted personnel and civilian employees of the Office
of the Army Provost Marshal humbly strive to be:

P - Professional
R - Reliable
O - Organized
V - exercise Virtue
O - Observe Due Process
S - Strong Against Temptation
T - Team Work

M - Maintain moral ascendancy by leading good example

A - Always on time
R - Responsible to the need of the service Signature of
S - Service in the interest of justice and fairness Admin Officer
H - Humble in-behalf of APM
A - Adhere to due process
L - Loyal to the government

Release of
Step 5 Certification

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 Army Vision: By 2028, a world-class Army that is a source of national pride Army Vision: By 2028, a world-class Army that is a source of national pride

Issuance of Certification
ADOPTION OF 5’S PROGRAM
Person
Step
Customer Activity Duration In Fee Form
Nr
Charge

Concerned Request from Admin Written

person/ unit concerned 5 NCO/ request
1 Commander person or minutes Record
unit NCO
commander

Verification Record
on the OAPM 10 NCO
2 data base minutes None

Preparation
of
Certification
by Record 5
3 NCO; minutes

Approved and C,
signature by Admin
Chief, Admin 5 Br
4 Branch in minutes
behalf of
APM

Release of Record
Certification 5 NCO
5 minutes

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 Army Vision: By 2028, a world-class Army that is a source of national pride Army Vision: By 2028, a world-class Army that is a source of national pride

FRONTLINE SERVICES Issuance of Certification

Schedule of available services:
NR SERVICES TIMELINE FEE Concerned
Branch Monday to Friday 0800H to 1700H
NO NOON BREAK
1 Filing of Complaint 15 minutes None Legal and
Investigation Who can avail of the services:
All Army personnel.
2 Issuance of Clearance 30 minutes None Legal and
Investigation What are the requirements:
- Written request from concerned person;
- Written request from unit commander; or
- Written request from any active commissioned officer
authorized to act for and in behalf of the unit Commander.

Duration: 30 Minutes

PROCEDURE:
FILING OF COMPLAINT 1. The admin NCO or record NCO will receive the written request from the
concerned person or from the unit commander.
Schedule of available services:
Monday to Friday 0800H -1700H 2. The admin NCO will forward the request to record NCO for verification in the
OAPM data base.
NO NOON BREAK 3. Record NCO will prepare the certification and forward the same to Chief,
Admin Branch for signature in behalf of APM.
Who can avail of the services?
4. Release of Certification
Any personnel of the AFP and their dependents, individual,
entities and organization who has personal knowledge of the offense
committed by the respondent.

What are the requirements?

Complaint Affidavit, letter complaint, documentary evidence and
testimonies of the witness/es (if there is any).

Duration:
More or less than 30 minutes.

Written complaint must be in a form of notarized affidavit and must

attached with other supporting documentary evidences.

Army Core Purpose: Serving the people. Securing the land. Army Core Purpose: Serving the people. Securing the land.
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 Flowchart
Army Vision: By 2028, a world-class Army that is a source of national pride Army Vision: By 2028, a world-class Army that is a source of national pride

FILING OF COMPLAINT
(Filing of Complaint) Procedure:
Upon receipt of complaint, duty personnel will conduct initial
investigation and verification of substantial documents from
complainants; and refer the complainant to Gender and Development
(GAD) Office with complaint slip.
Registration/Security Check/Ushering
GAD personnel will conduct initial interview to determine the
MP nature of complaint; if domestic or non-domestic violence. If domestic,
said personnel will make an assessment and referral to OESPA. If
non-domestic violence, endorse complainant to Legal and Investigation
Branch (L&IB).
L&IB personnel will conduct initial interview and screening of
Initial Verification of Purpose/Business complaint affidavit, evidence and other supporting documents. If the
Endorse to GAD Focal Point supporting documents is complete in substance and in form, the
PAMUs ADMIN Monitor complainant will fill-up complaint sheet. Complaint will be accepted with
supporting documents and complainant will be advised accordingly that
the complaint will be referred to unit of concerned personnel for
- Invest Step 3 appropriate action/investigation.
Determine needed assistance per GBV
Referral System
Determine nature of Complaint STEP BY STEP PROCEDURE (Filing of Complaint)
Endorse to LIB non-domestic related
complaints Dura- F
OESPA GAD FP Step Activity Person in
Refer to OESPA domestic related Customer tion e Form
Nr Charge
e
complaints
- Invest Monitor 1 Personally Log-
Registration MP
appear book
Step 4
A. Duty EP, LIB
State
1 Duty EP N Com-
Initial Questioning 2 Identification of purpose 5 plaint
purpose Admin o slip
Verification of Documents
n
LIB Fill-up Complaint Sheet
M e
Initial Acceptance of Complaint Initial interview,
Endorse to Investigator 3
Provide
determine nature of complaint i GAD Focal Referral
information Person slip
B. Duty Investigator, LIB and need assistance n
Review complaint/documents Initial questioning; verification u Duty EP
Legend:
- Internal to OAPM
Final Acceptance of Complaint Submits of documents; initial t L&IB
Investigation/Referral written acceptance; and, endorsement e
- Referral complaint to investigator
Monitor
affidavit/
s Com-
Review complaint/documents; Duty
4 letter final acceptance; investigation/ investiga- plaint
complaint w/ referral; and, monitor tor, L&IB sheet
attachments

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