A PROJECT ON

‘’FINANCIAL INCLUSION PROGRAMME OF SOUTH INDIAN BANK’’

A Project submitted To
UNIVERSITY OF MUMBAI FOR PARTIAL COMPLETION OF THE DEGREE
BACHELOR IN COMMERCE (BANKING AND INSURANCE)
UNDER THE FACULTY OF COMMERCE

By
Ms. TARUNA .VENKATESAN.IYER

UNDER THE GUIDENCE OF

Mrs. RESHMA MENON

S.K. COLLEGE OF SCIENCE AND COMMERCE

NERUL-EAST, NAVI MUMBAI- 400706

ACADEMIC YEAR- 2021-2022

1
 A PROJECT ON
“FINANCIAL INCLUSION PROGRAMME OF SOUTH INDIAN BANK”
UNIVERSITY OF MUMBAI

SUBMITTED BY: PROJECT GUIDE:

MS. TARUNA VENKATESAN IYER MRS. RESHMA MENON

Student Registration No: 2019080008

IN PARTIAL FULFILLMENT FOR THE AWARD OF DEFREE OF

“BACHELOR IN COMMERCE (BANKING AND INSURANCE)”
SEMISTER-VI

SK COLLEGE OF SCIENCE AND COMMERCE NERUL,

NAVI MUMBAI-400706
COLLEGE LETTER HEAD

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 DECLARATION

I, the undersigned, Miss. TARUNA VENKATESAN IYER hereby, declare that the work
embodied in this project work titled “FINANCIAL INCLUSION PROGRAMME OF
SOUTH INDIAN BANK” forms my own contribution to the research work carried out
under the guidance of
Ms. RESHMA MENON is a result of my own research work and has not been previously
submitted to any other university for any other Degree/Diploma to this or any other
university.
Whenever reference has been made to previous words of others, it has been clearly indicated
as such and included in bibliography.
I will abide and take all responsibility of all issues related to plagiarism/self plagiarism
under UNIVERSITY GRANTS COMMISSION (PROMOTION OF ACADEMIC
INTEGRITY AND PREVENTION OF PLAGARISM IN HIGHER EDUCATIONAL
INSTITUTION) REGULATIONS, 2018
I, hereby further declare that all information of this document has been obtained and
presented in accordance with academic rules and ethical conduct.

Name and signature of learner

TARUNA VENKATESAN IYER

Certified by
Mrs. RESHMA MENON

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 ACKNOWLEDGEMENT

To list who all have helped me is difficult because they are so numerous and the depth is so
enormous.
I would like to acknowledge the following as being idealistic channels and fresh dimensions
in the completion of this project.
I take this opportunity to thank university of Mumbai for giving me chance to do this
project.
I would like to thank my principal Dr. SRIVIDYA MURLI for providing the necessary
facilities required for completion of this project.

I take this opportunity to thank our coordinator Mrs. PRIYANKA JAIN for her moral
support and guidance.
I would also like to express my sincere gratitude towards my project guide Mrs. RESHMA
MENON whose guidance and care made the project successful.
I would like to thank college library for having provided various reference book and
magazines related to my project
Lastly I would like to thank each and every person who directly or indirectly helped me in
this completion of project especially my parents who supported me through this college.

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 INDEX

SR NO PARTICULARS PAGE NO
1. INTRODUCTION
1.1 Executive Summary 8
1.2 Introduction 9-13
1.3 Historical background of the problem 14-15
1.4 Brief profile of the study 16-18

2. RESEARCH METHODOLOGY 19
2.1 Objective of study 20
2.2 Scope of study 21
2.3 Limitation of study 22
2.4 Significant of study 23
2.5 Types of research 24-25
2.6 Research Method 26
2.7 Types of Data 27
2.8 Sample Size 27
2.9 Sample Method 28
2.10 Data collection method 28

3. REVIEW OF LITURATURE 29-31

4. CLASSIFICATION AND TABULATION OF DATA 32-39

5. DATA ANALYSIS AND INTERPRETATION 40-60

6. FINDINGS, CONCLUSION AND SUGGESTION 61-64

7. BIBLOGRAPHY 65

8. APPENDIX-QUESTIONNER 66-69

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“FINANCIAL INCLUSION PROGRAMME
OF SOUTH INDIAN BANK”

6
 CHAPTER 1

INTRODUCTION

1.1] EXECUTIVE SUMMARY:

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South Indian bank ltd engages in providing personal banking business banking and NRI
banking services. A South Indian bank accept deposits, offers personal and corporate loans
and even invests in shares, bonds and securities as well as collection and payment services.
The bank principally serves to agriculture and allied activities, small enterprise and other
priority sector. The bank is the member in national finance switch [NFS] network system of
institute for development and research in banking technology. The bank has ATM network at
255 centres.
Fiscal addition or inclusive backing is the shipping of financial offerings at low-cost prices to
sections of underprivileged and low- earnings elements of society, in discrepancy to financial
rejection in which the ones offerings are not to be had or low-cost. Financial refers to all
kinds of monetary offerings, consisting of savings, bills and credit score from all kinds of
formal monetary institutions. An expected 2 billion working-age adults globally don't have
any get admission to the kinds of formal monetary offerings brought through regulated
monetary institutions. It is argued that as monetary offerings may be considered in which can
be huge tremendous externalities whilst greater humans and corporations participate. The
availability of monetary offerings that meet the precise desires of customers without
discrimination is a key goal of monetary inclusion. Financial Inclusion is a pretty new socio-
monetary idea in India that pursuits to alternate this dynamic through offering monetary
offerings at low-cost prices to the underprivileged, who may not in any other case be privy to
or capable of come up with the money for those offerings. Global traits have proven that so
that it will obtain inclusive improvement and growth, the enlargement of monetary offerings
to all sections of society is of extreme significance. In this paper a try has been made to have
a look at the significance of monetary inclusion in India.
Financial inclusion programme of south Indian bank has helped many people across the
world by providing them financial strength. Many sports were brought with the aid of using
the south Indian financial institution thru engaging in monetary inclusion programme.
Financial Inclusion (FI) is one of the ways to acquire inclusive growth. FI objectives at
making sure the supply of formal and primary banking offerings to all of the families and
citizens, consisting of the ones dwelling within side the unbanked / beneathneath banked
areas. South Indian Bank has made possible of smart banking using an introduction of
KIOSK which made the financial inclusion possible in every area.

1.2] INTRODUCTION

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South Indian Bank Limited (SIB) is a primary personal quarter financial institution
established at Thrissur in Kerala, India. South Indian Bank has nine hundred and twenty four
branches, four service branches, 53 extension counters and 20 Regional Offices spread across
India. The financial institution has additionally installation extra than 1,500 ATMs and ninety
one Cash Deposit Machines. Till date, the financial institution has protected extra than one
hundred fifty villages and 15 city centres below Financial Inclusion and opened extra than 10
extraordinary FLC Centres within side the financial institution premises, which spreads
throughout the states of Kerala, Tamil Nadu, Andhra Pradesh and Chhattisgarh. South Indian
Bank has appointed direct Business Correspondents within side the allocated villages and is
supervised with the aid of using a crew of officials within side the FIP Cell - Head Office.
Recently South Indian Bank has introduced "KIOSK Banking Model" as a Financial
Inclusion Initiative in affiliation with Akshaya e-centres within side the kingdom of Kerala
thru the software program carrier provider - M/s Tata Consultancy services. The kiosk is a
form of banking model, in which human beings residing in unbanked or under banked
regions can avail fundamental banking centres from a close-by not unusual place carrier
centre/BC Office without touring a ordinary financial institution branch. Basic banking
desires of the general public like establishing of an account, deposit and withdrawal of coins
etc. is feasible from those not unusual place carrier centre/BC Office. Definition: Financial
Inclusion is the system of making sure get entry to suitable economic merchandise and
Services wished with the aid of using all sections of the society in well-known and inclined
businesses inclusive of weaker Sections and occasional profits businesses particularly at a
low-priced price in a honest and obvious way with the aid of using mainstream institutional
players.

Vision and mission of south Indian bank:

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Vision : to emerge because the most most well-liked bank within the country in terms of
brand name, values, principles competently in fostering client aspiration, to make prime
quality assets leverage on the robust and vivacious technology platform in pursuit of
excellence, client delight and to become a significant contributor to stable economic
process of the state.
Mission: to supply secure, agile, dynamic and semiconducting banking surroundings
to purchasers with dedication to values and undaunted confidence, deploying the exceptional
era standards, technique and system whereby vendee comfort is of nice significance and to
growth the stakeholder’s worth.

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Financial inclusion means people and businesses have access to helpful and cheap monetary
merchandise and services that meets their desires transaction, payments, saving credit and
insurance delivered in an exceedingly accountable and property way being ready to have
access to a group of action account may be a opening towards border monitory inclusion
since a group action around permits individual to store cash, and send and receive payments.

Financial access facilitates daily living and helps families and businesses set up for
everything from long run goals to surprising emergencies as accountholders, individuals
square measures a lot of probably to use alternative money services like credit and insurance
to start out and expand businesses, invest in education or health, manage risk and whether
money shocks which might improve the quality of life.

Since 2010 quite fifty five countries have created communities to monetary inclusion, and
quite sixty have either launched or square measure developing a national strategy. Once
countries take a strategic approach and develop national monetary regulators,
telecommunication, competition and education ministries our analysis indicates that once
countries institute a national monetary inclusion strategy, they increase the pace and impact
of reforms.

Countries that achieves the most in account to financial inclusion:

 Leveraged government payments.

 Allowed mobile financial services to thrive. (For example, in Sub-Saharan Africa,

mobile money account ownership rose from 12% to 21%.) 

 accepting fresh business models, such as leveraging e-commerce data for financial
inclusion 

 Taking a strategic approach by developing a national financial inclusion strategy

(NFIS) which bring together diverse stakeholders including financial regulators,
telecommunications, competition and education ministries

 Paying attention to consumer protection and financial capability to promote

responsible, sustainable financial services

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Financial inclusion strengthens the provision of economic resources and builds the construct
of saving among the poor, monetary inclusion may be a major step towards inclusive growth.
It helps within the overall economic development of the disadvantaged population.

In India, effective monetary inclusion is required for the uplift of the poor and deprived
individuals by providing them with changed monetary mercendise and services currently the
monetary inclusion sector is troubled to form restrictive environment, knowledge privacy
norms and shopper protection provision that squares measure applicable for digital age.

Only recently developed countries have begun to understand the implications of those
changes and they are scrambling to reply. At the same time this can be region whenever I
foresee progress being created nevertheless another time support from a variety of
stakeholder notably three party organization and donor agencies, are going to be essential.

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Financial inclusion is a way of imparting banking and monetary offerings to individuals. It
targets to consist of all of us in society via way of means of giving them primary monetary
offerings no matter their earnings or financial savings. It makes a speciality of imparting
monetary answers to the economically underprivileged. The time period is extensively used
to explain the supply of financial savings and mortgage offerings to the bad in a cheaper and
easy-to-use form. It targets to make sure that the bad and marginalised make the nice use in
their cash and reap monetary education. With advances in monetary era and virtual
transactions, an increasing number of start-ups are actually making monetary inclusion easier
to achieve. The idea of monetary inclusion become first added in India in 2005 via way of
means of the Reserve Bank of India to offer essentially those offerings:

 A basic banking account provided to lower income group so that they have access to
financial services and products (example no frill account).
 Saving products (including investment and pension)
 Simple credit products and overdrafts linked with no-frills accounts
 Remittance, or money transfer facilities
 Micro insurance (life) and non-micro insurance (life and non-life)
 Micro pension

Financial inclusion is also outlined because the method of making certain access to monetary

services and timely and adequate credit wherever required by vulnerable teams like weaker
sections and timely and adequate credit whatever required by vulnerable teams like weaker
sections and low financial gain teams at a reasonable price. Financial inclusion loosely
outlined refers to universal access to a large vary of monetary services to a large vary of
monetary services at inexpensive price.

1.3] HISTORICAL BACKGROUND OF THE PROBLEM:

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The term "financial inclusion" has received significance because the early 2000s, a end result
of figuring out economic exclusion and it's far an immediate correlation to poverty in line
with the World Bank. The United Nations defines the desires of financial inclusion as
follows:
• Access at an affordable price for all families to a complete variety of economic offerings,
along with financial savings or deposit offerings, price and switch offerings, credit score and
insurance.
• Sound and secure establishments ruled with the aid of using clean law and enterprise
overall performance standards.
• Financial and institutional sustainability, to make certain continuity and fact of investment. •
Competition to make certain desire and affordability for clients. Former United Nations
Secretary-General Kofi Annan, on 29 December 2003, said: "The stark truth is that maximum
negative human beings within side the global nonetheless lack gets entry to sustainable
economic offerings, whether or not it's far financial savings, credit score or insurance. The
terrific mission is to deal with the restrictions that exclude human beings from complete
participation within side the economic sector. Together, we will construct inclusive economic
sectors that assist human beings enhance their lives." Since 2011, extra than 1.2 billion
human beings have received get entry to economic services and consequently have a higher
threat to convert their lives. Leading as much as the adoption of the Sustainable Development
Goals (SDGs) in 2015, the UNSGSA and UN member-kingdom companions laboured to
make certain economic inclusion’s robust presence within side the agenda. As a end result
economic inclusion is now referenced in seven of the 17 desires as a key enabler for
pleasurable the SDGs, and the General Assembly has exceeded a decision stressing its
significance. Over the ultimate 5 years economic inclusion has made robust strides forward:
515 million extra human beings received get entry to economic offerings among 2014 and
2017; 50+ nations have followed economic inclusion plans and strategies; the foremost
worldwide regulators the standard-putting bodies (SSBs) now frequently meet for the reason
of addressing economic inclusion; and, developing studies is displaying robust hyperlinks
among economic inclusion and foremost improvement desires. The idea of economic
inclusion, extending economic offerings to individuals who normally lack get entry to, has
been a purpose for the Government of India because the Nineteen Fifties. The nationalization
of banks, which happened from the mid Nineteen Fifties to the past due 1960s, culminating in
1969 with the nationalization of 14 industrial banks with the aid of using Prime Minister
Indira Gandhi, introduced banking centres to formerly unreached regions of the country. The
"branching" of banks into rural regions elevated lending for agriculture and different
unserved rural populations and Indira Gandhi noted it as a tactic to "boost up improvement"
and to deal with poverty and unemployment.

The Lead Bank Scheme accompanied nationalization as a manner to coordinate banks and
credit score establishments with the aid of using districts to extra comprehensively make sure
that rural regions had their credit score wishes met. In 1975, the Government of India

14
accompanied this with efforts to mainly attain rural regions with the aid of using organising
Regional Rural Banks (RRBs) supposed to completely meet call for within side the rural
financial system and the quantity of RRBs has extensively elevated over the years. By the
early 2000's, the term 'economic inclusion' turned into getting used within side the Indian
context. In 2004 the Khan Commission, created with the aid of using the Reserve Bank of
India (RBI), investigated the nation of economic inclusion in India and laid out a sequence of
recommendations.
In response, RBI Governor Y. Venugopal Reddy, expressed subject concerning the exclusion
of hundreds of thousands from the formal economic gadget and entreated banks to higher
align their present practices with the goal of economic inclusion in each his annual and
midterm coverage statements. The RBI has persevered in its efforts along with the
Government of India to broaden banking products, craft new regulations, and suggest for
economic inclusion. Since economic inclusion turned into installed as a concern for the GOI
and RBI, development has been made.
Mangalam, Pondicherry have become the primary village in India in which all families have
been supplied banking facilities. States or union territories together with Pondicherry,
Himachal Pradesh and Kerala introduced 100% economic inclusion in all their districts. The
Indian Reserve Bank imaginative and prescient for 2020 is to open almost six hundred
million new customers' debts and provider them via plenty of channels with the aid of using
leveraging on IT. However, illiteracy, low profits savings, and absence of financial institution
branches in rural regions continue to be a roadblock to economic inclusion in lots of states,
and there may be insufficient felony and economic structure.

1.4] BREIF PROFILE OF THE STUDY AREA

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Here is the list of initiatives taken by RBI
 Facilitated opening of basic saving bank deposit account with minimum common
facilities. The regulations include minimum balance, deposit and withdrawal of cash
at branch and ATMs, complementary ATMs cards and transfer of money through
electronic payment channels.
 User’s friendly and simple KYC norms to facilitate the opening of bank account. This
has immensely helped in opening of small account whose balance does not exceed rs
50000.
 The RBI has also simplifies branch authorization policy thus controlling the uneven
spread of bank branches across the country.
 The RBI has instructed banks on the compulsory requirement of opening bank
branches in remote villages and areas. Banks are required to allocate at least 25% of
the total number of branches in unbanked villages and rural centre.
 The RBI has made many guidelines and even revised many guidelines regarding
financial inclusion programme mainly for rural areas and village areas.

Business Correspondent Model of Financial Inclusion:

In order to extend the scope of banking services in rural area or unbanked area, south indian
bank has initiated a branch-less banking model through KIOSK model of banking by
appointing eligible employees and individuals as Business Correspondents. This Business
Correspondents (BC) will act as principle agent of the bank appointed on agreement basis and
is granted permission to undertake opening account and transactions on behalf of the Bank.

Our Financial Inclusion projects are unfolded throughout four States via, Kerala, Tamil Nadu,
Andhra Pradesh and Chhattisgarh. We have blanketed a complete no. of one hundred fifteen
villages as on 31.12.2014 beneathneath South Indian Bank Financial Inclusion Plan which
incorporates implementation of KIOSK Banking in fifty four Sub Service Area allocated via
way of means of SLBC in lead districts of Kerala. We have additionally carried out the idea

16
of Urban Financial Inclusion via way of means of imposing Financial Inclusion in 15 city
centres in Kerala and Tamil Nadu.

ICT primarily based totally FI Model- KIOSK Banking: Kiosk is a sort of banking version to
offer unique type of banking offerings in unbanked/below banked regions thru Common
carrier Centres and Business Correspondents with a pc primarily based totally method to
make unique type of Banking offerings to capability customers. In order to widen the scope
of Financial Inclusion, ministry of finance has directed banks to have Kiosk version of
banking thru Common Service Centres (CSC). Akshaya e-Centres in Kerala are acting as
Common Service Centres in the state

Key Features of KIOSK Model:

1] KIOSK application is Platform and Database independent.
2] Online account opening with Banks Authorization.
3] Online Transactions without any manual intervention in Banks CBS
4] Support AEPS Transactions (On-Us & Off-Us)
5] Enables Card Less transaction using Biometric authentication for UID customers.

Pre-requisites for the Success of Financial Inclusion:

• Appropriate Technology
• Appropriate and Efficient Delivery model

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. • Mainstream banks determination and involvement
• Financial inclusion makes powerful collaboration with (TSP) technical service provider,
banks and BC services.

Services Offered:
Cash Deposits
Cash Withdrawals
Balance Enquiry
Mini Statement
Transfer of Funds between Own Account
Self assist Group Accounts (loan account)
System-On-Us and Off-US Transactions through aadhar payment.

Easy Access-Relaxed KYC norms

 Know Your Customer (KYC) requirement has become so simple that one can open
account very easily with fewer legal papers.
 By the rules and regulation given by RBI “Aadhaar” can be used as eligible document
for meeting the KYC requirements for opening account in bank.

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 CHAPTER 2

RESEARCH METHODOLOGY

2.1 OBJECTIVE OF STUDY

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1] Financial Inclusion can assist the society and the economy. Financial Inclusion has the
capacity to generate wonderful externalities: it results in growth in savings, funding and
thereby, results monetary growth.
2] Availability of timely, ok and obvious credit score from formal banking channels will
permit the entrepreneurial spirit of the hundreds to growth outputs and prosperity within side
the countryside.
3] It additionally presents a platform for inculcating the dependency of saving cash, in
particular among the decrease profits class that has been residing below the consistent
shadow of monetary duress, in particular due to absence of saving.
4] Financial Inclusion has now been regarded as a treatment to plug gaps and leaks in
distribution of presidency advantages and subsidies thru direct advantage transfers to
beneficiaries.
5] Financial institution money owed in place of thru subsidizing merchandise and making
coins payments.
6] It will open the doorways of formal remittance centres to the low profits and unbanked
population who, presently, are compelled to apply all forms of casual and high priced
approaches of sending cash from one location to another.
7] Thus, at the whole, Financial Inclusion has the capacity to convey within side the
unbanked hundreds into the formal banking system and channelize their savings.

2.2 SCOPE OF THE STUDY

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1]the main scope of financial inclusion programme of south Indian bank includes
identification of borrowers and creating awareness about savings and other products and
education about managing money and counselling them
2] The scope also includes activities of collection and preliminary processing of loan
application including verification of primary information and data.
3] The financial inclusion should include assess to financial products and services like bank
account, insurance, mortgage, remittance and other financial service
4] To make financial services available and easily accessible and affordable to all citizen in
safe and transparent manner to support them
5] Scope also includes basic customer satisfaction and protection and well coordinating with
them in case of any grievance redressed.
6] Financial inclusion intends to assist human’s steady economic products and services at
within your means fees inclusive of deposits, fund switch offerings, loans, insurance, fee
offerings, etc. It targets to set up right economic establishments to cater to the wishes of the
negative humans.

2.3 LIMITATION OF STUDY

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1] Financial literacy issue: it sometimes becomes difficult and most of the time fails to
educate the rural people to explain about the basic concept. India is home of 17.5 per cent of
the world’s population but nearly 76 percent of its adult population does not understand basic
financial concepts.

2] Insurance policy issue: people buy insurance policies without planning and give up
midway because they don’t have money to pay premium because of lack of awareness and
failure of institution to guide them.

3] High Cost: Nowadays banks are operating for profit under the competitive environment.
They levy charges for different transaction like minimum balance requirement, charges for
usage of ATM services, processing fee etc.

4] Lack of proper document: majority of poor people like migrants, tribes etc cannot access
the formal financial services due to lack of having any legal documents. Getting legal
document is expensive and time consuming.

2.4 SIGNIFICANCE OF STUDY

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1] Despite India boasting monetary increase costs better than maximum evolved nations in
current years, a majority of the country’s populace nonetheless stays unbanked. Financial
Inclusion is a incredibly new socio-monetary idea in India that goals to alternate this dynamic
through offering monetary offerings at inexpensive fees to the underprivileged, who may not
in any other case be aware about or capable of find the money for those offerings. Hence
monetary inclusion performs essential position on this study

2] Global tendencies have proven that so that it will reap inclusive improvement and
increase, the enlargement of monetary offerings to all sections of society is of extreme
importance.

3] So far the unbanked population has been vulnerably dependent of informal channels of
credit like family, friends and moneylenders. Availability of sufficient and clear credit from
banking channels shall allow to increase outputs and prosperity in the countryside.

4] due to lack of savings of money the lower income people are living in shadow and doesn’t
know the awareness of financial inclusion. Due to thus financial inclusion that created a great
source of saving habit among the people

5] Because of the financial inclusion programme of south Indian bank, the considerable
money of poor people and population of rural people goes to them itself and help them to
grow financially stronger and hence makes the economy economically and financially stable.
Hence financial inclusion programme by south Indian bank has made a huge amount of
important among the people of society.

2.5 TYPES OF RESEARCH

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There are six types of research

1. Basic Research
2. Applied Research
3. Empirical Research
4. Descriptive Research
5. Casual Research
6. Exploratory Research

1] BASIC RESEARCH

Basic studies, additionally referred to as natural studies or essential studies, is a kind of

medical studies with the goal of enhancing medical theories for higher expertise and
prediction of herbal or different phenomena. Basic studies generates new ideas, principles,
and theories, which won't be without delay applied however nevertheless shape the idea of
development and improvement in one of a kind fields. Today's computers, for example,
couldn't exist without studies in natural arithmetic carried out over a century ago, for which
there has been no regarded sensible software on the time. Basic studies not often enable
practitioners without delay with their regular concerns; nevertheless, it stimulates new
methods of wondering which have the ability to revolutionize and dramatically enhance how
practitioners cope with a trouble within side the future.

2] APPLIED RESEARCH

Applied studies is a kind of studies layout that seeks to remedy a particular trouble or offer
progressive answers to problems affecting an individual, organization or society. It is
frequently known as a systematic approach of inquiry or contractual studies as it entails the
realistic utility of medical techniques to normal problems. When engaging in carried out
studies, the researcher takes more care to become aware of a trouble, expand a studies
speculation and is going in advance to check those hypotheses thru an experiment.

3] EMPIRICAL RESEARCH

Empirical studies is primarily based totally on located and measured phenomena and derives
expertise from real enjoy as opposed to idea or belief. Evidence is primarily based totally on
statistics that may be qualitative or quantitative. Empirical studies may be concept of as a
extra based manner of asking query and trying out it. Empirical studies is studies this is
primarily based totally on commentary and dimension of phenomena, as immediately skilled
via way of means of the researcher. The statistics consequently accrued can be as compared
towards a idea or hypothesis, however the outcomes are nevertheless primarily based totally
on actual existence enjoy.

4] DESCRIPTIVE RESEARCH

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Descriptive studies is a studies used to explain a situation, subject, behaviour or phenomenon.
It is used to reply of who, what, when, in which and the way related to a specific studies
query or trouble. Empirical studies is studies this is primarily based totally on commentary
and size of phenomena, as at once skilled with the aid of using the researcher. The facts
therefore amassed can be in comparison in opposition to a concept or hypothesis, however
the consequences are nonetheless primarily based totally on actual lifestyles experience.

5] CASUAL RESEARCH

Causal studies, is the research of (studies into) motive-relationships. To decide causality,

Variation within side the variable presumed to persuade the distinction in any other variables
need to be detected, after which the versions from the opposite variables need to be
calculated. Causal studies may be described as a studies approach this is used to decide the
motive and impact courting among variables. This study is used particularly to pick out the
motive of the given behaviour. Using causal studies, we determine what versions take
vicinity in an impartial variable with the alternate within side the established variable.

6] EXPLATORY RESEARCH

Explanatory studies are the preliminary studies right into a hypothetical or theoretical
concept. This form of studies isn’t approximately making very last conclusion, however as a
substitute amassing trendy records approximately a topic. Often in advertising terms,
exploratory studies are used at begin of a advertising plan or long time enterprise approach to
look if the concept is feasible in any way. explanatory Research is the carried out for a
trouble which become now no longer nicely researched before, needs priorities, generates
operational definitions and presents a better-researched model.

2.6 RESEARCH METHODOLOGY

25
DEFINATION OF RESEARCH

Research is a system wherein the researcher desires to discover the stop end result for a given
trouble and therefore the answer facilitates in destiny direction of motion Research technique
is the particular approaches or strategies used to identify, select, system, and examine records
approximately a topic. In a research paper, the methodology section allows the reader to
critically evaluate a study's overall validity and reliability. According to Redman and Mory,
research is defined as ‘’systemized effort to gain new knowledge’’.

RESEARCH DESIGN: According to ‘’Claire Seltiz’’ a research design is the arrangements

of condition analysis of data in manner that aims to combine relevance to research purpose
with economy in procedure.

RESEARCH METHOD

Research techniques are the strategies, strategies or strategies applied withinside the series of
information or proof for evaluation which will discover new data or create higher know-how
of a topic. There are exclusive styles of studies techniques which use exclusive equipment for
information series. There are numerous styles of studies technique like survey, experimental,
non-public interview, questionnaire, case research etc. there also are number one and
secondary manner for series of information.

2.7 TYPES OF DATA

26
There are two types of data

1] PRIMARY DATA: Primary facts are the form of facts this is gathered at once from the
facts supply without going thru any existing data. It is in most cases gathered mainly for a
studies venture and can be shared publicly for use for different studies. Primary facts are
regularly reliable, authentic, and goal in as a good deal because it changed into gathered with
the motive of addressing a specific studies problem. It is noteworthy that number one facts
aren’t typically gathered due to the excessive price of implementation.

It consists of indigenous information collected for perticular purpose. Primary data for this
research is collected through direct sources to obtain first hand information.

 Questionnaire

 Respondents

2] SECONDARY DATA: Secondary information is the information that has been gathered
within side the beyond via way of means of a person else however made to be had for others
to use. They are generally as soon as number one information however ends up secondary
whilst utilized by a 3rd party. Secondary information is generally without difficulty reachable
to researchers and people due to the fact they're in the main shared publicly. This, however,
approach that the information is generally standard and now no longer tailor-made in
particular to fulfil the researcher's wishes as number one information does.

It is composed of information that already composed somewhere and has been collected for
some particular purpose in the study. The secondary data for this research is taken from:

 Books

 Official website

 Newspapers

 Financial magazines

2.8 SAMPLE SIZE

Sample size determination is that the act of selecting the quantity of observations or

replicates to incorporate in an exceedingly applied mathematics sample. The sample size is a
vital feature of any empirical study within which the goal is to create inferences a couple
of population from a sample.

Sample size one hundred respondents has been chosen as sample size for analysis.

27
2.9 SAMPLING METHOD

It might usually be impractical to have a look at an entire populace, as on this task

questionnaire survey is used, sampling is a way that lets in researcher to gather records
approximately a populace primarily based totally on effects from a subset of the populace,
while not having to analyze ever individual. Reducing the variety of people in a have a look
at reduces the price and workload and can make it simpler to reap excessive exceptional
records; however this needs to be balanced towards having a huge sufficient pattern length
with sufficient strength to discover a real association.

2.10 DATA COLLECTION METHOD

Data collection is described because the method of collecting, measuring and analysing
correct insights for studies the usage of trendy verified techniques. A researcher can examine
their speculation on the premise of amassed information. In maximum cases, information
series is the number one and maximum crucial step for studies, regardless of the sector of
studies. The method of information series is one-of-a-kind for one-of-a-kind fields of study,
relying on the specified information. The maximum essential goal of information series is
making sure that information-wealthy and dependable information is amassed for statistical
evaluation in order that information-pushed selections may be made for studies.

The devices utilized for investigation are appraising strategy, diagrams, pie graph and so
forth. Survey is appropriate to the individual respondent and exceptional consideration has
been taken to make him or her vibe agreeable so that he/she could address everyone of the
inquiries. This technique is followed to find unprejudiced solutions.

28
 CHAPTER 3

REVIEW OF LITERATURE

29
LITERATURE REVIEW:

This chapter at the start reviews the ideas and measure problems with money inclusion, and

also the factors that considerably have an effect on the extent thereof; then it reviews
the obtainable proof on money inclusion’s impact on poorness and financial gain difference.
The thought of monetary inclusion has been explained in numerous ways that within
the existing literature, however all appear to own analogous data content in terms of
conclusions. The planet Bank (2014) has outlined money inclusion because the share of
households and companies UN agency uses money services.
A growth process which reduces inequality is important in many ways. Empirical
evidence suggests that inequality in income and assets has an adverse effect on a wide
range of different kinds of socio-economic deprivation (Wilkinson and Pickett,
2007)Inequality is also associated with unequal opportunities, further leading to wasted
productive potential and the inefficient allocation of resources, while also inhibiting sound
institutional development (World Bank, 2005)Financial inclusion drive has been carried out
considerably in almost all the countries especially in developing and under developed
countries to erase inequality income and to alleviate poverty by providing access to formal
financial sectors and financial service.

Honohan (2007, 2008) tested the fraction of the person populace the use of formal monetary
intermediaries for 162 economies and its courting with poverty and inequality. The composite
monetary get right of entry to indicator changed into built with the aid of using the use of a
cross-sectional collection that blended each family survey facts units and posted facts. The
effects display that monetary get right of entry to notably decreased poverty on its personal,
however now no longer while different manage variables have been blanketed as regressors,
together with consistent with capita earnings, non-public credit score as a percent of GDP,
inflation, institutions (KKZ index), institutions (freedom residence financial institution),
populace length, and a sub-Saharan Africa dummy. Furthermore, there has been proof that
monetary get right of entry to notably decreased earnings inequality on its personal and
additionally while financial intensity measure (non-public credit score as a percent of GDP
and inflation) changed into blanketed, however the end result did now no longer maintain
while consistent with capita earnings and a sub-Saharan Africa dummy have been blanketed.

Jabir et al. (2017) analyzed the impact of financial inclusion on lowering poverty the various
low-earnings family degree for 35 international locations in sub-Saharan Africa. Taking
cross-sectional facts of 2011, they observed that monetary inclusion notably decreased the
extent of poverty in sub-Saharan Africa via offering internet wealth and large welfare
advantages to the negative.

Swamy (2014) observed that gender dimension, in particular negative women’s participation
in monetary inclusion applications in general, had a sturdy effect on growing family earnings
and enhancing own circle of relatives well being in India.

Burgess and Pande (2005) discovered that state-led financial institution department
expansions into rural unbanked places notably decreased rural poverty in India via get right
of entry to formal region credit score provision and saving opportunities.

30
Brune et al. (2011) decided that accelerated monetary get right of entry to with the aid of
using presenting dedication financial savings bills to negative smallholder cash-crop farmers
in Malawi had a extensive effect on their well being, because it furnished get right of entry to
price range for agricultural input.

García-Herrer and Turgeon (2015) assessed the function of each dimensions of monetary
improvement (length of the monetary region and monetary inclusion) in lowering earnings
inequality. They observed that monetary inclusion contributed to lowering earnings
inequality while the regression changed into managed for key applicable elements, in
particular monetary improvement and monetary policy. Interestingly, monetary deepening
(length of the monetary system) did now no longer substantially make contributions to a extra
identical earnings distribution.

Dabla-Norris et al. (2015) said that lowering monetary participation and tracking fees and
enjoyable collateral constraints helped to inspire increase and decrease inequality in Latin
America and the Caribbean, though trade-offs have been likely.

Salazar-Cantu et al. (2015) investigated the impact of monetary inclusion on inequality in

earnings distribution primarily based totally on nearby records in Mexico. The effects
indicated that better monetary inclusion might to begin with result in extra earnings
inequality, however later lessen inequality notably as monetary inclusion persisted to develop
inside Mexican municipalities.

Although all of those studies recommend links between money inclusion, poverty,

and financial gain difference, they lack a comprehensive understanding of their
relationship because of their lack of panel information study and a restricted set of variables
for constructing a money inclusion index. This study tries to expand on existing
literature concerning impact analysis {of money of monetary economic} inclusion
on poorness and financial gain difference with a broad set of variables for financial inclusion
index, and a panel information set consisting of an outsized variety of developing countries in
Asia, Africa, and geographical area and also the Caribbean.

31
 CHAPTER 4

CLASSIFICATION AND TABULATION OF DATA

32
Q1. What is your age?

0-15 1%

15-25 25%

25-45 37%

45 and above 37%

Total 100%

Q2.what is your gender?

Female 40%

male 59%

Prefer not to say 1%

Total 100%

Q3.Do you have a bank account in south Indian bank?

Yes 63%

No 37%

Total 100%

33
Q4. Reasons for not having a bank account in south Indian bank?

Have a bank account in south Indian bank 33%

Have a bank account in another bank 41%

No bank in this area 12%

Other reasons 14%

Total 100%

Q5. Are you using any other kinds of financial products or services from any other banks?

Debit card 60%

Credit card 18%

Insurance 10%

Other 12%

Total 100%

Q6. Have you ever borrowed or taken loan from south Indian bank or from other bank?

No 48%

Taken from bank itself 38%

Taken from relatives 8%

Taken from moneylender 6%

Total 100%

34
Q7. If you ever borrowed, what type of loan or credit you have taken from south Indian bank
or any other bank?

Haven’t borrowed any loan 48%

Education loan 20%

Housing loan 22%

Vehicle / business loan 10%

Total 100%

Q8. Have you ever taken any insurance policies from south Indian bank?

No 75%

Life insurance 13%

Heath insurance 8%

Vehicle insurance 4%

Total 100%

Q9. If you have borrowed insurance policy from any bank which advantage among these you
find the best?

No have not borrowed 56%

Trustworthy 16%

Bank provided all arrangements at lower cost 12%

It was easily available 16%

Total 100%

35
Q10. Reasons for having a bank account in south Indian bank or in any other bank?

Don’t have a bank account 10%

Saving purpose 59%

Investment 23%

Pension fund 8%

Total 100%

Q11. How frequently you save in your account?

Don’t save/ never 9%

At least once a month 35%

I put money as when I can 49%

I have not added money since I have opened 7%

account

Total 100%

Q12. If you have borrowed from other sources other than bank which are the reasons led to
this choice?

No, have borrowed from bank itself 37%

It was available locally 29%

Did not needed security or guarantee 11%

Haven’t borrowed any loan 23%

36
Total 100%

Q13. Over the past years have you ever taken advises relating to financial or money matter?

No, no where 42%

Family/ friends 24%

Bank 18%

Financial advisor 16%

Total 100%

Q14. The advice you have taken for money matters, how helpful was that for you?

Very helpful 20%

helpful 34%

Not sure 18%

Haven’t taken any advises 28%

Total 100%

Q15. Do you find financial inclusion programme provided by south Indian bank plays
significance in your life?

Yes 44%

No 31%

Not sure about that 25%

37
Total 100%

Q16. What are your other modes of saving?

Gold 27%

Investment 33%

Investment in mutual funds 27%

Investing in shares 13%

Total 100%

Q17.whicg attribute among these provided by south Indian bank, providing financial
inclusion programme values the most?

Quality of services 39%

Trust 22%

Location 13%

Other attributes 26%

Total 100%

Q18. What advantages of financial inclusion programme matters the most to you?

Cost effective 11%

Saves time 35%

38
Mobile banking 31%

Digitalization 23%

Total 100%

Q19. Which financial inclusion programme provided by south Indian bank you find the best?

Financial inclusion policy 35%

Financial literacy programme 21%

Customer grievance rederssal programme. 44%

Total 100%

Q20. Why does financial inclusion programme matters to you today?

Safeguards the savings 34%

Makes day to day transaction possible 31%

Helps small finance business 13%

Improves poor families overall welfare 22%

Total 100%

39
 CHAPTER 5

DATA ANALYSIS AND INTERPRETATION

40
Q1) what is your age?

INTERPRETATION:

From the above chart we can understand that, out of (100) respondents, (1%) of the
respondents are from the age group between 0-15, (25%) of the respondents are from the age
group between 15-25, (37%) of the respondents are from the age group between 25-45, (37%)
of the respondents are from the age group between 45 and above.

Thus, it is shown that maximum of the respondents are from the age group between 25-45
and 45& above. The least number of respondents are from the age group between 0-15.

41
Q2) what is your gender?

INTERPRETATION:

From the above chart we understand that, out of (100) respondents, (40%) of the respondents
are female, (59%) of respondents are male and (1%) of respondents are in prefer not to say
category.

Thus, it shows maximum respondents are male with 59%.

42
Q3) Do you have a bank account in south Indian bank?

INTERPRETATION:

From the above chart we can understand that, out of (100) respondents, (37%) of respondents
have a bank account in south Indian bank and (63%) of respondents do not have a bank
account in south Indian bank.

Thus it shows maximum number of respondents i.e.(63%) do not have a bank account in
south Indian bank.

43
Q4) Reasons for not having a bank account in south Indian bank?

INTERPRETATION:

From the above chart we can understand that, out of (100) respondents, (33%) of respondents
already have a bank account in south Indian bank, (41%) of respondents have a bank account
in another bank, (12%) of respondents has no bank in their area, (14%) respondents have
other reasons for not having a bank account.

Thus it shows maximum number of respondents with (41%) don’t have a bank account in
south Indian bank because they already have a bank account in another bank and the
minimum number of respondents with (12%) don’t have bank account in south Indian bank
because they have no bank in their area.

44
Q5) Are you using any other kind of financial products or services from any other bank?

INTERPRETATION:

From the above chart we can understand that, out of (100) respondents, (60%) of the
respondents uses debit card, (18%) of respondent uses credit card, (10%) of respondents uses
insurance services, (12%) of respondents uses other kinds of financial products or services).

Thus it shows maximum number of respondents with (60%) uses debit cards and the
minimum number of respondents with (10%) uses insurance policies.

45
Q6) Have you ever borrowed or taken loan from south Indian bank or from other bank?

INTERPRETATION:

From the above chart we can understand that, out of (100) respondents, (48%) of respondents
have not borrowed or taken loan from south Indian or any other bank, (38%) of respondents
have borrowed or taken loan from south Indian or any other bank, (8%) of respondents have
taken loan or borrowed from relatives and (6%) of respondent have taken or borrowed loan
from money lender.

Thus the maximum number of respondents with (48%) have not borrowed or taken loan and
the second largest number of respondents with (38%) have taken loan or borrowed a loan
from bank itself and the least and minimum number of respondents with (6%) have taken
from money lenders.

46
Q7) if you have ever borrowed what type of loan you have taken from south Indian bank or
any other bank?

INTERPRETATION:

From the above chart we can understand that, out of (100) respondents,(48%) of respondents
haven’t borrowed any loan , (20%) of respondents have borrowed education loan, (22%) of
respondents have borrowed housing loan and (10%) of respondents have borrowed
vehicle/business loan.

Thus the maximum numbers of respondents with (48%) haven’t borrowed any loan from
bank and minimum number of respondent with (10%) have borrowed vehicle/business loan.

47
Q8) have you ever taken insurance policy from south Indian bank?

INTERPRETATION:

From the above chart we can understand that, out of (100%) of respondents, (75%) of
respondents have not taken any insurance policy from south Indian bank, (13%) of
respondents have taken life insurance policy from south Indian bank, (8%) of respondents
have taken health insurance from south Indian bank and (4%) of respondent have taken
vehicle insurance from south Indian bank.

Thus maximum number of respondents with (75%) has not borrowed any insurance policy.

48
Q9) if you have ever borrowed insurance policy from any bank, what is the reason for it?

INTERPRETATION:

From the above chart we can understand that, out of (100) respondents, (56%) of respondents
have not borrowed any insurance policy, (16%) of respondent have borrowed on trustworthy,
(12%) have borrowed because the bank provided all the arrangement at lower cost, (16%) of
respondents have borrowed insurance policy because it was easily available.

Thus the maximum respondents with (56%) have not borrowed any insurance policy and
there has been a tie in number of respondents with (16%) each trust and lower cost reason.

49
Q10) Reasons for having a bank account?

INTERPRETATION:

From the above chart we can understand that out of (100) respondents, (59%) of respondents
have a account for saving purpose, (23%) of respondent have a account for investment
purpose, (8%) of respondent have account for pension fund purpose and (10%) of
respondents do not have a bank account.

Thus the maximum number of respondent with (59%) have a account for saving purpose and
the minimum number of respondents with (8%) have account for pension fund.

50
Q11) how frequently do you save in your account?

INTERPRETATION:

From the above chart we can understand that out of (100) respondents, (49%) of respondents
saves money as when they can in their account, (35%) of respondent saves money at least a
month in their account,(7%) of respondent have not added money since they have open an
account, (9%) of respondent do not or never saves.

Thus the maximum number of respondent with (49%) puts money in their account as when
they can.

51
Q12) if borrowed from other sources other than bank, what are the reason led to this choice?

INTERPRETATION:

From the above chart we can understand that, out of (100) respondents, (37%) of respondents
have borrowed from bank itself, (29%) of respondents have borrowed from other sources
other than bank as it was available locally,(11%) of respondents have borrowed from other
sources as it did not needed security or guarantee, (23%) of respondents haven’t borrowed
any loan.

Thus the maximum number of respondents with (37%) has borrowed from bank itself and not
from any other sources and the minimum number of respondents with (11%) has borrowed
from other sources because it did not needed security or guarantee.

52
Q13) Over the past years have you taken any advises relating to financial or money matters?

INTERPRETATION:

From the above chart we can understand that, out of (100) respondents, (42%) of respondents
have not taken advices from anywhere relating to finance or money matters, (24%) of
respondents has taken advises from family/friends, (18%) of respondents has taken advises
from bank and (16%) of respondents has taken advises from financial advisor.

Thus maximum number of respondents with(42%) has taken no advises relating to money or
financial matters and minimum number of respondents with (16%) has taken advises from
financial advisor.

53
Q14) The advise you have taken for money matters, how helpful was that for you?

INTERPRETATION:

From the above chart we can understand that, out of (100) respondents, (20%) of respondents
felt the advise very helpful, (34%) of respondents felt the advise helpful, (18%) of respondent
felt not very sure about the advises and (28%) of respondents haven’t taken any advises.

Thus the maximum number of respondents with (34%) find the advises helpful and the
minimum number of respondent with (18%) who were not really sure about the advise.

54
Q15) do you find financial inclusion programme provided by south Indian bank plays
significant role in your life?

INTERPRETATION:

From the above chart we can understand that out of (100) respondent, (44%) of respondent
finds that financial inclusion plays important place in their life, (31%) of respondent finds
that financial inclusion programme doesn’t plays a important place in their life and (25%) of
respondents are not really sure whether financial inclusion plays important place in their life
or not.

Thus maximum number of respondents with (44%) finds financial inclusion play important
role and minimum respondents with (25%) are not sure about the financial programme.

55
Q16) what are your other modes of savings?

INTERPRTATION:

From the above chart we can understand that out of (100) respondents, (27%) of respondents
have saved in gold, (33%) of respondents have saved in form of investments, (27%) of
respondents have saved in form of investment in mutual fund,(13%) of respondent have
saved in form of investing in shares.

Thus the maximum number of respondent with (33%) have made their other modes of saving
in gold and minimum number of respondent with (13%) who have saved in other modes by
investing in shares.

56
Q17) which attribute among these provided by south Indian bank or any other bank,
providing financial inclusion programmes values the most?

INTERPRETATION:

From the above chart we can understand that, out of (100) respondents, (39%) of respondents
have voted for quality of services, (22%) of respondent have voted for trust, (13%) of
respondents have voted for location and (26%) of respondent votes for other attributes.

Thus maximum number of respondents with (39%) has voted the quality of service of bank as
best and minimum number of respondents with (13%) has voted for location as least.

57
Q18) what advantage of financial inclusion programme provided by banks you find the best?

INTERPRETATION:

From the above chart we can understand that, out of (100) respondents, (11%) of respondent
finds cost effective as best advantage, (35%) of respondents finds saving time as best
advantage, (31%) of respondents finds mobile banking as best advantage and (23%) of
respondents finds digitalization as best advantage of financial inclusion programme

Thus maximum number of respondents with (35%) finds saving time as the best advantage of
financial inclusion programme and minimum number of respondent with (11%) finds, cost
effective is the best advantage of financial inclusion programme.

58
Q19) which financial inclusion programme provided by bank you find the best?

INTERPRETATION:

From the above chart we can understand that out of (100 respondent), (35%) of respondents
finds financial inclusion policy best, (21%) of respondents finds financial literacy programme
best and (44%) of respondents finds customer grievance redressal programme best.

Thus maximum number of respondent with (44%) finds customer grievance redressal
programme as best financial inclusion programme provided by bank and minimum number of
respondents with (21%) finds financial literacy programme as best financial inclusion
programme provided by bank.

59
Q20) why does financial inclusion matters to you today?

INTERPRETATION:

From the above chart we can understand that out of (100) respondents, (34%) of respondents
finds safeguarding of savings as best feature of financial inclusion programme, (31%) of
respondents finds making day to day transaction possible as best feature of financial inclusion
programme, (13%) of respondents finds, helping small business as best feature of financial
inclusion programme, (22%) of respondents finds, improving poor families overall welfare as
best financial inclusion programme.

Thus maximum number of responded with (34%) has voted for safeguarding the savings and
minimum number of respondents with (13%) has voted for helping small finance business.

60
 CHAPTER 6

FINDINGS, CONCLUSION AND SUGGESTIONS

61
FINDINGS:

 Not only now countries have made commitments towards financial inclusion, but they
took these commitments seriously and made progress towards their goal.
 World Bank has noted that countries with national financial inclusion strategies have
twice the average increase in account holders.
 The movement towards digital financial services will accelerate financial inclusion to
another level.
 Geography generally matters less than policy, legal and regulatory changes, although
some regional trends of financial services provision are evident.
 Central bank, ministries of finance, ministries of communication, banks, non banks
financial provider, and mobile network operators have major roles in achieving
greater financial inclusion
 Full financial inclusion cannot be achieved without addressing the financial inclusion
gender gap and accounting for diverse cultural contexts with respect to financial
service
 Through introduction of financial inclusion programme by south Indian bank are now
paying attention to customers protection and financial capability to promote
responsible, sustainable financial service
 South Indian bank has welcomed new business model, such as leveraging ecommerce
data for financial inclusion
 Great strides have been made towards financial inclusion and 1.2 billion adults
worldwide have gotten accesses to an account since 2011, today 69% of adults have
their own accounts.

62
CONCLUSION:

It is within side the large hobby of the society to deliver to the banking fold, the ones who've
been excluded from the advantages of the banking offerings. But those humans are illiterate
and unorganized. They also are under the poverty line. Hence, the challenge appears to be
quite huge, hard in addition to complex. This requires a collective attempt through banks,
RBI, Government, SHGs and NGOs. It additionally requires seriousness at the part of all
folks that are working on the grass roots level. Any development within side the Financial
Inclusion might produce blessings to the terrible rural families on one hand and banking
network at the other. In particular, there may be significant enterprise ability for banks
through extending their insurance to the ones excluded. For this purpose, it's far critical to
increase an appropriate enterprise version and preparations must be made for advertising and
marketing of financial institution products, in particular designed for such humans. In
addition, structures and processes should be remodelled out to make the equal purchaser
friendly. More essential is to increase a fantastic mindset at the part of financial institution
body of workers closer to the ones disregarded as a consequence far. In this regard, banks
have a protracted manner to visit cowl the ones excluded from the primary stream.

• It is turning into an increasing number of obvious that addressing economic exclusion

would require a holistic technique at the a part of the banks in developing attention
approximately economic products, education, and recommendation on cash management,
debt counselling, financial savings and lower priced credit.

• The banks might should evolve precise techniques to make bigger the outreach in their
offerings on the way to sell economic inclusion. One of the approaches wherein this may be
accomplished in a cost-powerful way is thru setting up linkages with microfinance
establishments and neighbourhood communities. Banks must supply extensive exposure to
the ability of no frills account.

• To sum up, banks want to redecorate their enterprise techniques to contain precise plans to
sell economic inclusion of low earnings organization treating it each a enterprise possibility
in addition to a company social responsibility. They have to utilize all to be had sources
consisting of era and know-how to be had with them. It may also seem within side the first
example that taking banking to the sections constituting ‘the lowest of the pyramid’, won't be
worthwhile however it must usually be remembered that even the especially low margins on
excessive volumes may be a totally worthwhile proposition.

63
SUGGESTIONS:

“Financial inclusion is the system of making sure get admission to suitable monetary services
and products wished through all sections of society inclusive of inclined companies
consisting of weaker sections and occasional profits companies at an low cost price in a
truthful and obvious way through mainstream institutional players." The starting place of
monetary inclusion may be traced lower back to the yr whilst United Nation projects had
been undertaken which designated the supply of credit score, insurance, financial savings and
different banking offerings to all "bankable households." In India, the stairs toward monetary
inclusion had been sluggish however pretty constant and that they may be glanced via table.

According to me the 5A of financial inclusion should be mandatory for starting a financial

inclusion programme. The 5A are AVAILABILITY, ACCESBILITY, AFORDABILITY,
AWARENESS and ADEQUACY.

The first factor AVAILABILTY implies all financial services and products should be
available to all individual irrespective of income and size of credit. The second factor
ACCESBILITY implies that all financial services like insurance, credit etc should be made
accessible for people staying even in remotest corner of the country. The third factor
AFORDABILITY implies that all financial products should be available to people at
affordable price.  The fourth factor AWARNESS implies that merely making products and
services available and accessible at lower cost is not sufficient, but rather there is a need to
create awareness about it. The last and fifth factor ADEQUACY implies that that all the
kinds of financial services need to be adequate in the sense that as focus is on people from
weaker sections of society so will need loans in smaller amounts and if the loans are being
offered in huge amounts it will not be acceptable for such people.

64
 CHAPTER 7

BIBLOGRAPHY

https://www.southindianbank.com

https://www.southindianbank.com/content/personal-banking/kiosk-banking-financial-
inclusion

https://www.ideasforindia.in/topics/money-finance/financial-inclusion-in-india-progress-and-
prospects.

https://en.wikipedia.org/wiki/Financial_inclusion

https://www.bankbazaar.com/personal-loan/financial-inclusion.html

https://en.wikipedia.org/wiki/South_Indian_Bank

https://www.researchgate.net/figure/Five-As-of-Financial-Inclusion

http://iosrjournals.org/iosr-jbm/papers/Vol17-issue2/Version-3/E017234553.pdf

https://www.worldbank.org/en/topic/financialinclusion/overview

https://www.researchgate.net/publication/314823121_Financial_Inclusion_in_India_-
_a_Review_of_Initiatives_and_Achievements

65
 CHAPTER 8

APENDIX-QUESTION

Q1) what is your age?

 0-15
 15-25
 25-45
 45 and above

Q2) what is your gender?

 Female
 Male
 Prefer not to say

Q3) do you have a bank account in south Indian bank?

 Yes
 No

Q4) Reasons for not having a bank account in south Indian bank?
 Have a bank account in south Indian bank
 Have a bank account in another bank
 No bank in this area
 Other reason

Q5) are you using any other kind of financial product or services from any other bank?
 Debit card
 Credit card
 Insurance
 Other

66
Q6) have you ever borrowed or taken loan from south Indian bank or from other bank?
 No
 Taken from bank itself
 Taken from relatives
 Taken from moneylender

Q7) if you have ever borrowed what type of loan you have taken from south Indian bank or
any other bank?
 Haven’t borrowed any loan
 Education loan
 Housing loan
 Vehicle/ business loan

Q8) have you ever taken insurance policy from south indian bank?
 No
 Life insurance
 Health insurance
 Vehicle insurance

Q9) if you have ever borrowed insurance from any bank, what is the reason for it?
 No, have not borrowed
 Trustworthy
 Bank provided all arrangements at lower costs
 It was easily available

Q10) reasons for having a bank account?

 Don’t have a bank account
 Saving purpose
 Investment
 Pension fund

Q11) how frequently do you save in your account?

 Don’t save/never
 At least once a month
 I put money as when I can
 I haven’t added money since I have opened an account

67
Q12) if borrowed from other sources other than bank, what are the reasons led to this choice?
 No, have borrowed from bank itself
 It was available locally
 Did not needed security and guarantee
 Haven’t borrowed any loan.

Q13) over the past years have you taken any advises relating to financial or money matters?
 No, no where
 Family/friends
 Bank
 Financial advisor

Q14) the advises you have taken for money matters, how helpful was that for you?
 Very helpful
 Helpful
 Not sure
 Haven’t taken any advises

Q15) do you find financial inclusion programme provided by south Indian bank plays a
significant role in your life?
 Yes
 No
 Not sure about that

Q16) what are your other modes of savings?

 Gold
 Investments
 Investments in mutual funds
 Investing in shares

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Q17) which attributes among these provided by south Indian bank or any other bank,
providing financial inclusion programme values the most?
 Quality of services
 Trust
 Location
 Other attributes

Q18) what advantages of financial inclusion programme matters to you most?

 Cost effective
 Saves time
 Mobile banking
 Digitalization

Q19) which financial inclusion programme provided by banks you find the best?
 Financial inclusion policy
 Financial literacy programme
 Customer grievance redressal programme

Q20) why does financial inclusion programme matters to you today?

 Safeguards the saving
 Makes day to day transaction possible
 Helps small finance business
 Improves poor families overall welfare.

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