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Customer Service Checklist - KG Signed - 1-10

The document is a training record for a new social media specialist named Krystal Terrence Conyers at the Hub-149th street location. It details their customer service training over one day led by teacher Michelle Bell. The training covered topics such as Planetree philosophy, patient-centered care, communication guidelines, cultural diversity, service recovery, infectious diseases, and addressing distress calls. Krystal initialed after completing each topic.

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Marlene Krystal LaBeija Conyers (LaBronx)
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46 views1 page

Customer Service Checklist - KG Signed - 1-10

The document is a training record for a new social media specialist named Krystal Terrence Conyers at the Hub-149th street location. It details their customer service training over one day led by teacher Michelle Bell. The training covered topics such as Planetree philosophy, patient-centered care, communication guidelines, cultural diversity, service recovery, infectious diseases, and addressing distress calls. Krystal initialed after completing each topic.

Uploaded by

Marlene Krystal LaBeija Conyers (LaBronx)
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Customer Service Training Record Role:_______Social Media

Specialist__________________
New staff member:__Krystal, Terrence Conyers_ Location: __________Hub- 149th st______________________

Supervisor: Michelle Bell___________ Submit to HR by:


Staff Teacher Teacher
Date Task or Topic Initials Initials Comments

1/10 Customer service: objectives TKC KG

1/10 Planetree Philosophy as it relates to healthcare TKC KG

1/10 Patient Centered Care TKC KG

1/10 Language of Caring TKC KG

1/10 Importance of excellent customer service TKC KG

1/10 CAHPS surveys and patient experience TKC KG

1/10 Patient Experience TKC KG

1/10 Sun River Healthcare communication guidelines TKC KG

1/10 Defining excellent customer service TKC KG

1/10 Customer service Guidelines TKC KG

1/10 Nonverbal customer service TKC KG

1/10 Addressing patients and co-workers professionally TKC KG

1/10 Inclusion of Family Members TKC KG

1/10 Working with patients from different cultures TKC KG

1/10 Two Calls: listen and critique TKC KG

1/10 Diversity TKC KG

1/10 Service Recovery TKC KG

1/10 Video “Reconciliation: Winning Over the Dissatisfied TKC KG


Patient”
1/10 Code 555 TKC KG

1/10 Medical, OB/GYN, and dental Red Flags TKC KG

1/10 Infectious Diseases TKC KG

1/10 Distress Call TKC KG

Katie Geiser Katie Geiser 12/14/21


Teacher name Teacher signature Date

2021

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