English

Information Technology
Vocational English

Course B o o k
 Contents
Function Language Vocabulary

Meeting people p.4 Introducing yourself and others Present tense of be Introductions
I'm Natasha, nice to meet you. Personal questions

J o b s in IT p.6 Describing your job Present Simple Jobs

nit 1 Working in
the IT in.dustry

What do you do?

1 am a programmer.

S c h e d u l e s p.8 Describing your daily routine and Schedules Routines Types (

times What time does it start? Times

Spelling p. 10 Using the alphabet What does WWW stand for? IT acronyms
How do you spell that? The alphabet

B u s i n e s s matters p.11

Computer Describing computer hardware Comparatives Computer hardware

hardware p. 12 That monitor is bigger than mine.
Unit2: Compu ter systems

Computer Describing computer software Superlatives Computer softw ware

software p. 14 That software is the easiest to use.
Present tense of have(got)
We've got the best software.

Working with Describing tasks Present continuous Computer tasks

c o m p u t e r s p.16 Are you installing it now?

Computer Understanding computer usage must, mustn't, can, can't, Computer usage
u s a g e p.18 don't have to
1 must update my files

B u s i n e s s matters p. 19

Website Talking about websites Question words (1) Purpose of websites

purpose p.20 Which websites do you visit?

Website Getting information about websites Question words (2) Website analysis tools
Unit 3 Websites

analytics p.22 How many people visit our website?

Large numbers

Website Developing a website Describing steps in a process Functions of a website

development p.24 After that... Features of a website

The best Talking about your favourite Describing things Adjectives

w e b s i t e s p.26 websites There are a lot of photos on this website

B u s i n e s s matters p.27

Database Understanding database products Asking people to do things Entering a database

b a s i c s p.28 Could you help me, please?

Data Describing data processing steps Quick questions to check understanding Data processing steps
nit 4 Databases

p r o c e s s i n g p.30 Got that? Prepositions

Data storage a n d Talking about data storage and Asking for and giving advice Data storage and back-up
b a c k - u p p.32 devices What should 1 do? solutions
You should buy a flash drive.

Database systems Using data in company departments Company departments

benefits p.34

B u s i n e s s matters p.35

Contents
 Function Language Vocabulary

E-commerce Explaining E-commerce types Quantity Types of business

• c o m p a n i e s p.36 many, a few,
p
Unit 5 E -comme

E-commerce Describing the features of an Linking ideas Website features

features p.38 e-commerce website / have a PC and laptop at home

Transaction Talking about security Future (will + infinitive) Networks

security p.40 Hackers won't be able to get into the network

Online Describing the transaction process Online transactions

transactions p.42

B u s i n e s s matters p.43

Types of Explaining networks Giving reasons Types of network system

network p.44 I'd recommend a Dell computer because
it's cheaper.
lit 6 Network systems

Networking Describing and fixing network Making suggestions Network hardware

hardware p.46 hardware Why don t you call the IT Help Desk? Problems with hardware

Talking about the Using the past tense Past Simple Networking sites
past p.48 When did they launch the network?
Time expressions
yesterday
3
Network range a n d Talking about network capabilities Network terminology
s p e e d p.50 Speeds and ranges

B u s i n e s s matters p.51

Fault Understanding faults The present perfect Fault diagnosis: questions

diagnosis p.52 Has (s)he switched off the computer? and answers
lit 7 IT si ipport

Software Filling in service reports Fault diagnosis questions

repair p.54 Possible solutions

Hardware Using toolkits and making repairs Explaining the use of something Toolkits
repair p.56 We use tweezers to hold small objects Computer hardware
i_
3 Customer Phonecalls
service p.58

B u s i n e s s matters p.59

Security Describing security solutions Expressing possibility Types of security threats

a solutions p.60 You may have a virus on the computer. Security systems
Unit 8 IT security t and sat

Workstation health Identifying a safe working should/shouldn't Office rules

and safety p.62 environment

Security Explaining network and system Expressing prohibition Security procedures

procedures p.64 security Vou mustn't give your password to anyone.

Reporting Reporting a security incident Reporting process

incidents p.66

B u s i n e s s matters p.67

Partner files: Student A p.68

Audio script p.69

Partner files: Student B p.78

Contents 3
 • I n t r o d u c e y o u r s e l f and others

Working in the • ask a n d a n s w e r p e r s o n a l q u e s t i o n s

IT industry
• talk a b o u t s c h e d u l e d tasks
• use the a l p h a b e t a n d s p e l l out w o r d s

Meeting people
Speaking H o w d o y o u greet p e o p l e i n y o u r c o u n t r y ? W h a t d o y o u say w h e n y o u greet
p e o p l e i n English?

Reading 2 C o m p l e t e these dialogues w i t h t h e w o r d s i n t h e b o x .

all is meet name's Nice this

too you Welcome What's

1 Natasha: H i , m y (1) Natasha.

Khalid: Pleased t o (2) _ you. I'm Khalid Ali.
Natasha: Pleased t o meet y o u , ( 3 ) .

2 Philip: G o o d m o r n i n g . (4) . y o u r name?

Ahmed: I ' m A h m e d . A n d (5) _ are?
f'hilip: M y name's P h i l i p . (6) . t o meet y o u .

Tim: Hi everybody, (7). . is I n g r i d .

All: Hi!
Tim: I n g r i d , t h i s (8) . A h m e d , L i n d a , M o h a m m e d a n d Mansoor.
Ingrid: Nice m e e t i n g y o u (9)
Linda: Likewise.
Tim: (10) t o t h e t e a m a n d g o o d luck.

Listening 3 L i s t e n a n d c h e c k y o u r answers.

4 L i s t e n again a n d repeat t h e dialogues.

Speaking 5 W o r k i n s m a l l g r o u p s . Practise i n t r o d u c t i o n s . F o l l o w t h e i n s t r u c t i o n s below.

1 Introduce yourself.
2 I n t r o d u c e a new t e a m member.

1 Working in the IT industry

 Listening 6 L i s t e n t o t h i s d i a l o g u e a n d c h o o s e t h e c o r r e c t answers.
K a t h r y n : K a r i m , w h a t d o y o u do?
Karim: I'm a (1) website developer/network administrator. Who do you
w o r k for?
K a t h r y n : I w o r k for CISCO. I ' m a (2) system analyst/website analyst there.
W h e r e are y o u f r o m , K a r i m ?
Karim: I'm f r o m K u w a i t . I w o r k for M i c r o s o f t t h e r e . A n d w h e r e are y o u
from, Kathryn?
Kathryn I ' m f r o m t h e (3) UK/US b u t n o w I live i n Qatar. Do y o u k n o w w h e r e
Glenda's from?
Karim: She's f r o m t h e US.
Kathryn A n d w h a t ' s h e r job?
Karim: She w o r k s for (4) IBM/Dell. Her j o b is t o set u p n e w s y s t e m s .

Language

Present tense of be

We use be to say who somebody is I'm Sam. 1 am Sam.

or what something is. You're/We're/They're from the UK. You/ We/They are from the UK.
He's/She's a website developer. He/She is a website developer.
It's in the US. It is in the US.
We use be to ask personal Where are you from?
questions. What's his name/job? What is his name/job?

7 BcXH L i s t e n a n d repeat these w o r d s .

I'm, You're, She's, He's, It's, We're, They're/Their

Reading 8 C o m p l e t e t h i s e m a i l w i t h am, is, are, their, our o r my.

Dear Colleagues
My name (1) Jessica Martin and I (2). the IT Support team
leader. The IT Support team members (3) Mahmoud Al Banawy,
Eli Ibrahim and Guido Pitteri. Mahmoud (4) our network administrator.
Eli and Guido (5) system maintenance officers. (6) job is to
keep our systems going. (7) job is to support you.
(8) contact number (9) 675 567 567.
Best regards
Jessica Martin

Writing 9 W r i t e a r e p l y t o t h e e m a i l i n 8. I n t r o d u c e y o u r s e l f a n d t h r e e p e o p l e i n
your group.

Speaking 1 0 W o r k i n pairs. A s k a n d a n s w e r q u e s t i o n s a b o u t y o u r j o b s , c o m p a n i e s
and nationalities.
Example:
A: Where are you from?
B: I'm from ....

Working in the IT industry 1 5